It’s not widespread to hear Xbox One users complain about their console having no sound issue but it can still happen. Setting up an Xbox console is relatively easy, even for non-gamers as you simply have to connect to the TV and configure the settings. After the initial setup, audio options are automatically set, usually without user intervention. Sound issues can arise at a later stage once the user starts tweaking up some settings.
If you lost your Xbox One audio after doing some changes, learn about the solutions that you can do in this guide.
Causes for Xbox One no sound issue
The causes for this type of issue can be a software glitch or hardware malfunction. Let’s discuss the common reasons why your Xbox One audio is not working.
Incorrect audio settings.
If the sound on your Xbox console suddenly becomes non-existent after working fine previously, you probably just have some settings changes. This can happen if you’ve been tweaking some settings before noticing the problem, or in some very rare cases, after an update. What you need to do is to revisit the settings on your console and do necessary changes. We’ll show you how to do this below.
Random console bug.
Sound issues may develop due to temporary software glitches. Try to power cycle the Xbox One to clear its cache and refresh the system in general. You’ll need to do this if you regularly allow the console to run for a long time. Most minor Xbox console bugs are fixed by a simple restart.
Broken HDMI port or cable.
The two possible hardware issues that might occur more commonly can be a bad HDMI port or cable. Try switching the current HDMI cable that you’re using with a new one and see if that will fix the issue. HDMI cables are generally sturdy but the tiny wires inside can still break if you’re not careful with them. Sometimes, a bent pin at the ends can develop if inserted improperly. Do a visual check on the length of the cable and at the tips to see if there’s a visible sign of damage.
You also want to make sure that you check for possible damage to the HDMI ports on the back of the console and in your TV. Both of these points can fail just like the cable. Dirt, dust, or foreign objects can clog or block the HDMI cable when inserted. If you think that your Xbox HDMI port or TV HDMI port is dirty, try using compressed air to clean it.
Unknown software problem.
In some instances, a software glitch can develop, especially if it’s been tampered with. If your Xbox console is modded or modified, make sure to go over the audio settings again and to return the software to its official version if necessary.
What to do if your Xbox One has no sound or audio problem
You’re going to need to troubleshoot if you’re not getting any sound on your Xbox One console. Below are the things that you can try.
Reboot the Xbox One console.
Restarting your Xbox One may fix whatever sound issue you’re having. If a reboot won’t help, follow it up by doing the rest of the solutions below.
Check HDMI cable and ports.
Turn off your Xbox One console and TV before you unplug the HDMI cable. Then, make sure to check the cable and the ports for damage. If you have another console, connect the other end of the HDMI cable to it and see if it has a sound issue. This should let you know if the cable is bad or not.
Some HDMI cables are of higher quality than others. Get a new HDMI cable if you suspect that the current one is not working.
Don’t forget to also inspect the HDMI ports in both the TV and Xbox One.
Check the Xbox One output sound settings.
Your Xbox One is set to select the best sound output when you connect your TV to it. However, you can double the settings to make sure sure that none has been changed by mistake. Here’s what you must do:
-Press the Xbox button to open the guide.
-Select All Settings.
-Select Display & sound.
-Select Audio output.
-Select either HDMI audio or Optical audio, based on how your device is connected. Most setups are using HDMI audio.
-Select the correct audio format for your home theater, either 5.1 uncompressed or 7.1 uncompressed. If not sure select Stereo uncompressed.
Get help for repair.
If none of above solutions help, there must be a deeper issue to your console. It can be an unknown software issue, or a bad hardware.
Visit Microsoft’s Xbox support page if you need to send in your console.
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