Some PS4 users may sometimes face a frustrating issue with their console showing no video on a the TV or monitor. In some cases, there’s only a blank or black screen whenever the console tries to play a game or read a disc. All these situations can be caused by a software glitch, random bug, or hardware malfunction.
If you are not seeing anything on the TV, or if the console only displays a black screen, you’ll have to do a few troubleshooting steps to fix it. This guide will show you what to do.
Causes of PS4 no video issue
There are a number of possible reasons for your PS4 video problem. Let’s discuss each of these causes below.
Incorrect HDMI port.
If it’s your first time to set up a PS4, be sure to check again if you’re using the right HDMI port on your TV. Manually trace the HDMI cable from your PS4 to the TV and make sure that you plug the cable snugly.
Bad HDMI cable.
The next thing that you can do is to make sure that the HDMI cable is working. Try another cable if it’s available. If you have no other HDMI cable, use the one you have to connect your PS4 to another TV. This should help you isolate if the problem is cable-related or not. If your PS4 still has no video when connected to another TV it’s either a cable issue or a problem with the console itself. You can narrow down the causes by doing the rest of the troubleshooting steps in this guide.
The PS4 uses an Intel-developed High-bandwidth Digital Content Protection (HDCP) coding scheme that allows digital content (both audio and video) to remain protected while it goes through different connections. Basically, it’s meant to shield digital creation owners from piracy.
If DHCP is enabled, your console helps in filtering pirated versions of content and that can mean blocking video or audio signals. Such extra anti-piracy capability can hinder the console from playing videos from being shown to a TV. You can try to turn DHCP off to see if it helps.
Learn how to do this below.
TV firmware issue.
Running outdated firmware on your TV, PS4 console or both can lead to some issues. If your TV is constantly connected to the internet, it’s probably running the latest firmware version but you can double check it. Consult the TV’s documentation to see how to manually check for firmware updates.
On your console, make sure that your PS4 is also fully updated especially if you have not connected it to the internet for a long time.
PS4 software issue.
Sometimes, a software glitch in the console may lead to certain issues. This can sometimes happen if there are changes with the software like after an update, or if the software has been modified.
Troubleshooting PS4 no video issue
These are the steps that you can do if your PS4 is not showing video or won’t connect to your TV.
- Check the HDMI port.
Connect your TV to the PS4 via HDMI. Because some high-end 4K TVs have multiple HDMI ports, you want to make sure that you’re using the right port, especially if you have a PS4 Pro and are trying to stream 4K content. If you are not streaming 4K content, you can ignore this troubleshooting step.
- Replace the HDMI cable.
A bad HDMI cable can really mess up your gaming. Make sure to check if the cable is working by using it on another console, or connecting your PS4 with it to another TV. Replace the HDMI cable if the same issue occurs on another TV.
- Disable HDCP.
If your PS4 screen goes black when trying to play a disc or game, it may have something to do with HDCP. Turn it off by following the steps below:
-On your PS4, open Settings.
-Disable HDCP (uncheck Enable HDCP).
- Update TV firmware.
Keeping your devices up-to-date can keep away bugs but also fix known ones. Be sure that both the TV and PS4 console runs the latest firmware.
If you don’t know how to update your TV, get the details how from its manual or documentation.
- Install PS4 software updates.
In order to check for PS4 update, you can go to the Settings>System Software Update.
- Factory Reset your PS4.
If your PS4 still has the no video issue at this point, you’ll want to perform a factory reset. This is going to wipe the hard drive by clearing all user data (downloads, saved game data, etc) as well as return the software to its default settings. Follow the steps below on what to do:
-Sign in to your PS4.
-Go to Settings.
–Select Initialize PS4.
-Select Full wipe.
Depending on the size of your hard drive, this process may take a few minutes to over an hour or even longer. Just wait for the entire process to finish and make sure not to interrupt it. You can potentially damage the hard drive if you interrupt the formatting process.
Contact Sony: Send in your PS4 .
If the solutions above won’t help, there’s probably a deeper issue why your PS4 has no video. It may have a graphics card problem or there’s other motherboard problem. Contact Sony so you can set up an appointment for repair.
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