Is your Xbox One console crashing when you play Red Dead Redemption 2? There can be a number of factors why that is so. This troubleshooting guide will help you figure out what’s the reason for this problem and more importantly, provide you with a set of solutions that you can do.
Causes why Red Dead Redemption 2 keeps crashing on your Xbox One
You have to consider a number of things if you encounter crashing issue when playing a game. Below are some of the common reasons why your Xbox One may be crashing when playing this game.
Game disc issue.
If you run the game off a disc, you must make sure that it’s not dirty, scratched, or cracked. Any of these things can interrupt the system when it’s trying to load the game. Smudges or fingerprint on the surface of the disc can prevent the console from reading the disc properly.
The Xbox One optical drive can tolerate certain scratches on discs. However, if there’s an unusually high number of scratches on the surface of the disc, the game may not load entirely, or stop in the middle, resulting to a crash.
The worst thing that can cause an Xbox One to not read a game disc is a crack. If the RDR2 disc has a crack, it may be the reason why your game won’t load or stops at some point.
RDR2 game requires an update.
Games are not perfect and they regularly receive updates in order to fix known bugs as well as to improve some things. We know that you can play the Red Dead Redemption 2 offline (if you have the disc) but if you are experiencing crashes on it, you should make sure that you update the game. To do that, just connect your XBox One to the internet, open the game, and install any available update for Red Dead Redemption 2.
For those who have a digital copy of Red Dead Redemption 2, updating the game should not be an issue since the game won’t launch at all if you’re offline.
Another possible reason why your game crashes can be a software glitch. At this time, we’re not aware of any specific Xbox One software glitch that directly crashes the game so just make sure that you keep your Xbox software up-to-date.
Corrupted game save or cache.
The Xbox One uses a set of temporary files called cache to do certain tasks like load games faster. If this cache becomes corrupted, your Xbox One may not work properly or may work very slow. You’ll need to refresh the Xbox cache to see if this will help fix this issue. Check the steps on how to do this below.
Xbox One has physical or hardware issues.
If your Xbox One has a problem reading or playing several games at this time, it’s possible that it may have a hardware malfunction. Try to check if other games are crashing just like your Red Dead Redemption 2 and see what happens. If there are multiple games that won’t play on your Xbox One, the problem is most likely console-related.
Fixing Red Dead Redemption 2 crashes on Xbox One
There are a number of possible solutions that you can try to fix game crashing issues on your Xbox One console. Let’s discuss each of them below briefly.
- Use a clean, known working disc.
Before you insert your game disc, make sure that you inspect it for dirt, smudges, fingerprint, scratches, or cracks. Clean the surface of the disc with a soft, microfiber cloth before playing.
- Update games and software.
Make sure that the software environment of your Xbox console is constantly in top shape by installing updates.
Your Red Dead Redemption 2 game automatically checks for updates once it’s opened so all you need to do is to install whatever new updates it might need.
Your Xbox One console is also set to automatically detect system updates but you can manually check by going to Settings>Updates & downloads.
In order your for Xbox One to automatically download and install updates for you, follow these steps:
-Press the Xbox button on your controller to open the Guide.
-Scroll to the right and select Settings.
-Scroll down until you see Updates & downloads. Highlight it.
-On the next page, tick the box for Keep my console up to date and Keep my games & games up to date.
- Refresh the system cache.
Sometimes, refreshing the system cache on Xbox One can fix crashing issue. The Xbox One does not have an option under settings to clear the cache. Instead, you’ll need to perform a full power cycle to do it. Here’s how it’s done:
–Turn off your Xbox One.
-Once the indicator lights on the front of the Xbox One and the console's power brick are off, unplug the power cable from the back of your console.
-Wait at least 30 seconds.
-Plug the power cable back into your Xbox One and turn it on.
-Check for the problem.
- Check if console is overheating.
Poor ventilation can cause your Xbox One console to crash. It can also lead to overheating, which is turn, can result to crashes. Make sure that your console is located in a cool, ventilated area to avoid overheating. The Xbox One console can turn itself off if its internal temperature reaches a certain high point. If this occurs, make sure to let your Xbox One cool off for at least an hour before using it again.
Try another game.
Try playing other games to see if they crash too. If they do, then your Xbox One console has a deeper problem. You can try Xbox factory reset to fix your problem. If your games still crash after a factory reset, you’ll need to have the console repaired. Contact Microsoft to set up repair appointment.
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