How To Fix Battlefield 5 Crashing Issue On Xbox One

One of the common problems that some Battlefield 5 players encounter is their game crashing for no apparent reason. If you happen to encounter this issue and you have no idea how to fix it, you’ve come to the right blog.

Possible causes why Battlefield 5 is crashing on Xbox One

If your Xbox One is crashing when you play Battlefield 5, you’ll have to consider a number of factors to know how to deal with the problem. Below are some of the common reasons why your Battlefield 5 is crashing.

Corrupted cache or saved game.

If your Xbox One crashes to the main menu when in the middle of playing Battlefield 5, it may be caused by a corrupted game progress or cache. An Xbox One uses a temporary set of files called cache in order to load a game. Sometimes, this cache may become corrupted causing a game to crash randomly. It’s recommended that you clear the console’s cache if you encounter crashing issues on one or multiple games.

A corrupted or outdated game save or progress can likewise lead to crashes from time to time. You can also try to delete the possible corrupted game save and see if that will fix the problem.


Random game or console bug.

Sometimes, an Xbox One may suddenly stop working out of the blue for a number of reasons. If there appears to be no pattern that you can find, or if the crashes are infrequent, this may be due to a random game or console glitch. For example, if Battlefield 5 appears to have crashed as indicated by visual glitches, pixelation, or screen distortion but the sound is still on, the likely culprit for that may be console-related. You may have an Xbox One crashing issue to deal with first.

Game coding issue.

The other possible cause for Battlefield 5 crashes may have nothing to do with the console. In many cases, inefficient codes are the problem. If you noticed that the game started to crash after installing a new update for it, the new patch may be to blame. Unfortunately, there’s nothing much that you can do about this issue except to wait for a new patch in the near future.

Game disc (if using a disc) is dirty, scratched, or cracked.

If you play Battlefield 5 using a game disc, make sure that you have it cleaned and checked for obvious signs of damage (cracks or scratches). Keep in mind that your Xbox One console can tolerate certain severity of scratches so don’t worry if you noticed some scratches on your disc. 

The best way to know if you have a game disc issue though is to try another game disc of Battlefield 5. If possible, try to borrow a Battlefield 5 disc from a friend and see if you can play the game without it crashing.

Obviously, if you have the digital version of battlefield, you don’t have to consider this factor so simply ignore this.

Solutions to Battlefield 5 crashing issue on Xbox One

Below are the possible solutions that you can try to fix Battlefield crashing problems.

  1. Install updates for Xbox One and games.

    Majority of Xbox One crashing problems with Battlefield 5 are caused by inefficient or faulty coding. If you haven’t updated the game yet, be sure to do it before proceeding with your troubleshooting.
    Make sure that you also update your Xbox One software if you haven’t yet.

  2. Check for errors.

    Are you getting an error code or message when Battlefield 5 crashes? If you do, be sure to note it down. Then, try to look for a possible online solution for it with Google search.

  3. Check Xbox Live or EA server status.

    Some game crashing issues are due to issues with Xbox Live servers or with particular servers from EA. 
    You can check for Xbox Live server status by going to their official Xbox page.
    EA games use different game servers and sometimes, one or several servers may go down. You can also check for EA game servers status by going to EA’s official website. Just click on the Menu icon at the upper right, search for the game, and click on the Server status link in the middle of the page. If the green arrows are all showing up, the cause of the problem may be caused by something other than EA servers.

  4. Power cycle the console.

    If there are are no on-going Xbox Live or EA server issues, the next troubleshooting step that you want to do is to reboot the console. Just turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. Then, unplug the console's power cable and wait for 10 seconds. Be sure to wait for 10 seconds to allow the power supply to reset. Afterwards, turn the console back on and check for the problem.

  5. Refresh game cache.

    Unlike in Xbox 360, there’s no setting that you can change or select to directly delete the cache of your Xbox One. Follow the steps below on how to clear the system cache on your Xbox One:
    -Press and hold the Power button in front of the console until it shuts down.
    -Unplug the Power cable from the Xbox One console.
    Drain the remaining power from the battery by pressing the Power button of the Xbox One 3 or 4 times.
    -Plug the power cable to the Xbox One. 
    -Start the console up. Once the console is powered on, the cache should be cleared.

  6. Delete saved games.

    If Battlefield 5 appears to crash only after loading a certain saved game, like when playing the campaign, deleting that particular game progress may help. Alternatively, you can try to load an older game save or the one before the one that you’ve having an issue with and see if that will fix the problem.
    If Battlefield 5 crashing issue still won’t go away after that, try deleting your Xbox One local save games. Here’s how:
    -Remove the disc from your console.
    -Press the Xbox button  to open the guide.
    -Go to System.
    -Select Settings.
    -Go to System.
    -Select Storage.
    -Select Clear local saved games.
    -Select Yes to confirm
    -Once your console restarts, try installing the game again.

  7. Use clean game disc.

    If you’re using a game disc, make sure that you wipe the disc with a clean, soft microfiber cloth before you insert it. If your disc has scratches or cracks, try using a different Battlefield 5 disc. If the second disc works and the game won’t crash, then you’ll know that the cause of the problem is a bad disc.

  8. Check for overheating.

    If your console is not well-ventilated, it may get too hot and cause the system to crash. Some Xbox One freezing problems can be a direct result of overheating. This problem is usually manifested by random restart issue. If your Xbox One keeps restarting on its own, try to check if overheating is the culprit.
    Make sure that your Xbox console and Power Supply Unit have good ventilation to minimize overheating. By design, the system will reboot if its internal temperature has reached a certain point in order to prevent internal damage. Let your console cool off for an hour by turning it off and unplugging it from the power outlet. 
    If overheating continues to occur, there may be a hardware malfunction that causes it.

  9. Re-install the game.

    If the problem is still not fixed at this point, you can try to delete the game and install your Xbox One game again.

  10. Restore Xbox One software settings to defaults (Factory reset).

    We won’t recommend this solution if you’re only having an issue with your Battlefield 5 game. However, if other games are also crashing at random and there’s no pattern that you can see, you may have a corrupted software issue at hand. To fix the problem, you’ll want to perform a Xbox One factory reset.

Visit EA’s support channels.

Some new bugs or glitches may take some time to be addressed by EA. Normally though, problems that affect a significant number of users are monitored. To see if there’s any update for any on-going issue with Battlefield 5, you can get recent tweets from EA’s official Twitter page.

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