How to Fix PS5 Picture or Sound Issue

Do you experience picture or sound issue with your PS5? Several factors can cause this issue such as a HDMI cable issue, TV software issue, system software issue with your TV model, or an outdated TV firmware. To fix this issue, you will need to perform several troubleshooting steps.

Sony produced the PlayStation 5 (PS5) home console. The device’s disc version has an optical disc drive that can play Ultra HD Blu-ray discs; the digital edition does not, making it a less expensive choice for users who prefer to download games digitally. The main hardware of the PlayStation 5 includes a solid-state drive designed for high-speed data streaming, an AMD GPU capable of displaying content in 4K resolution at up to 120 frames per second, hardware-accelerated ray tracing for realistic lighting and reflections, and the Tempest Engine for hardware-accelerated 3D audio effects.

PS5 Console Technical Specifications:

CPU: x86-64-AMD Ryzen™ “Zen 2” 8 Cores / 16 Threads, Variable frequency, up to 3.5 GHz

GPU: AMD Radeon™ RDNA 2-based graphics engine, Ray Tracing Acceleration, Variable frequency, up to 2.23 GHz (10.3 TFLOPS)

System Memory: GDDR6 16GB, 448GB/s Bandwidth

SSD: 825GB, 5.5GB/s Read Bandwidth (Raw)

PS5 Game Disc: Ultra HD Blu-ray™, up to 100GB/disc

Video Out: Support of 4K 120Hz TVs, 8K TVs, VRR (specified by HDMI ver.2.1)

Audio: “Tempest” 3D AudioTech

Fixing PS5 Console Picture or Sound Issue

One of the issues that you might experience with your new console is when it is not working with your TV or it has no sound.

Here’s how to fix your PS5 console picture and sound issue.

Fix #1 Power Cycle PS5 Console

The first thing you should do when your console is have picture and sound issue is to power cycle your PS5. This is one of the official fix that sony recommends if you have issue with picture or sound. You might be experiencing a temporary glitch with the console or temporary software issues, doing a restart will refresh the console.

Power cycling Console

Step 1: Press the PS button on your DualSense controller to open the Quick Menu.

Step 2: Use the D-pad to navigate to Power option.

Step 3: Select Restart Console.

Fix #2 Power Cycle TV or Monitor

It’s possible that the issue is cause by your TV. You will need to restart your Smart TV in order to resolve this issue, as doing so will refresh it and resolve the majority of issues brought on by software bugs, one of the most frequent causes of the Smart TV to not work with your console.

Power Cycling TV

Step 1: Remove the power cord cable from the back of the Samsung TV or from the outlet, whichever is more convenient to power cycle.

Step 2: Hold down the power button on the TV side for 3-5 seconds.

Step 3: Connect the power cord to the Samsung TV and turn it on.

Fix #3 Check the Different HDMI Port or Different HDMI Cable

Make sure all the cables and cords connecting your PS5 and TV are secure and tight. The HDMI cables and even audio cables fall under this category.

You are more likely to get the issue if your HDMI cable connecting your TV is defective. To see if it will fix your issue, try using a new HDMI cable.

Sometimes you will still have the picture issue even after trying several different HDMI cables. Try connecting the HDMI cords to a different TV’s HDMI port on your TV or monitor if it has one, as you may have damaged HDMI ports or HDMI source and could be the cause of the issue.

Fix #4 PS5 Console System Software Update

If you still have issue with your picture and audio settings then the next thing to do is to update your PS5 because it is the best way to allow your console to run at its best and it usually has bug fixes and occasionally will have new features included. It is recommended to install the latest update to improve the performance of your PS5 console. Make sure you have a good internet connection.

Automatically Update PS5 Console

Step 1: On your PS5 go to Settings menu.

Step 2: Select System .

Step 3: Choose System Software .

Step 4: Select Console Information.

Step 5: Download update if there is a new update available.

Manually Update PS5 console

Step 1: Create a “PS5” folder on a FAT32-formatted USB drive using a PC or a Mac. Create a new folder inside called “UPDATE.”

Step 2: Save the update file in the “UPDATE” folder after downloading it. Save file as: “PS5UPDATE.PUP”

Step 3: Connect your USB drive that contains the file to your console.

Step 4: Press and hold the power button while the PS5 console is in Safe Mode, then let go after the second beep.

Step 5: Choose the Update Software option under Safe Mode option 3.

Step 6: Select Update from USB Storage Device  then OK.

After you have update system software try to check if the issue is fixed.

Fix #5 TV System Software Update

One of the reasons why you have picture and sound issues is because of a bug in the current firmware version that is currently installed. Smart TV owners should make sure that the latest firmware update is applied to fix any bugs found in old firmware.

Updating LG smart TV

Step 1: On the remote control for your smart TV, select settings.

Step 2: Select all settings by scrolling down.

Step 3: Select the general option.

Step 4: Click on about this TV.

Step 5: Select check for updates from here.

Step 6: Install the most recent TV firmware version.

Fix #6 Factory Reset PlayStation 5

If at this point you still experience the issue then you can reset to factory settings your console and see if it fixes the issue. Use this step as a last resort only as this will restore default settings or return to default factory settings everything in your PS5.

Factory Reset System’s Factory Settings

Step 1: On the PS5 Home screen, go to settings.

Step 2: Select System.

Step 3: Select System Software.

Step 4: Select Reset Options.

Step 5: Select Reset your Console.

Step 6: Select Reset to confirm hard reset.

Fix #7 Factory Reset TV

If the picture and sound issue is still occurring at this point then you can do a factory reset with your TV. This will resolve the issue, be advised that returning to factory settings will return your TV to default settings.

Factory Resetting Smart TV

Step 1: On the TV remote control, select the settings button.

Step 2: Go down the page and click All Settings.

Step 3: Click Reset to Initial Settings under General.

Step 4: Confirm your the factory reset.

Fix #8 Contact Sony Support

If the issue still persist, then the worst case scenario as the problem might be hardware issues. You can contact them for warranty or additional troubleshooting steps or you can go to a nearby service center and have your unit check.