Easy Ways To Fix A PS4 Not Reading Discs | Unrecognized Disc Error

Is there anything that you can do if your PS4 is not reading your game discs? The answer to the question really depends on what is causing the problem. If the cause is software-related, you’ll most likely fix the issue on your level. However, if it’s due to a hardware malfunction like a failed optical drive, repair will be needed. 

This troubleshooting guide will show you the things that you must do in order to identify the cause of your problem.

Causes why a PS4 may not read discs

When it comes to troubleshooting this type of issue, you won’t normally know the cause of the problem unless you perform some troubleshooting steps. There can be a number of factors that you need to consider when trying to fix a PS4 that won’t read discs. In general, it can either be a hardware or software issue. 

Below are some of the known common causes why this issue happens. 

Minor console bug. 

Some PS4 consoles may not read discs due to random bugs that might occur. These bugs usually develop when a console is left running for an extended period. What you can do to check if there’s indeed a temporary bug is to reboot the PS4. If the console is back to its normal operation after that, then you know the issue is probably minor. 

Game disc problem.

A PS4’s optical drive may not be able to scan and get the information from a disc if its dirty or has scratches. Make sure that the disc you’re trying to play is cleaned and has no scratches. While tiny scratches are generally okay, cracks or big, deep scratches can mean that the disc is damaged. In this state, the optical drive won’t be able to get the information it needs to play a game or continue doing its task.

Software glitch.

Some cases of PS4 not reading discs issues are due to an unknown software bug. This can sometimes happen after a system update or a game update. 

Outdated system software may also be a cause for some bugs so be sure to never skip system updates if they become available.

Bad hardware.

A PS4’s disc drive can malfunction if the console is exposed to elements such as heat, moisture, or physical abuse. If your console has been accidentally dropped, or shows signs of hardware damage, its optical drive may be affected. If your PS4 keeps ejecting discs, or won’t eject a disc that’s stuck inside, it’s a different issue that requires another set of troubleshooting steps.

Potential solutions to fixing PS4 disc read error or issue

Get help from Sony: Repair

If none of the solutions above won’t help, you can assume that your console may have a hardware issue. The optical drive may have stopped working. Unfortunately, this type of hardware failure requires parts replacement. Visit your nearest Sony Store or Service Center for assistance.

Suggested readings:

• How To Fix PS4 Keeps Ejecting Discs | Won’t Eject Discs
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• How To Fix Nintendo Switch Slow Wifi Download And Upload Speeds

Get help from us

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