What To Do If Your PS4 Has No Sound | Easy Fix For No Audio

Some PS4 owners may encounter an audio issue (no sound) when setting up their console, or after changing some settings. In some cases, the PS4’s sound simply quits for no apparent reason. If you are having trouble with your PS4’s audio, read this guide and follow our solutions.

Causes of PS4 No Sound issue

If your PS4 shows video but it has no sound at all, the most likely reason for that is an incorrect setup. If not, there are a few other factors that you need to check.

Wrong TV input.

Normally, there would be missing video and audio if you haven’t selected the right “input” or “source” in your TV. What you need to do is to try all inputs or sources on your TV’s remote to fix the problem.

Incorrect Audio settings.

If you got the TV input right and you’re seeing video from your PS4, it’s still possible that your console’s audio settings may be incorrect. There are two sets of settings that you need to check to ensure that your PS4 can forward audio to the TV or to the controller (if you’re using a controller-connected headset).  Make sure that you check the settings for Audio Devices and Audio Output Settings. Both of them can be accessed under the Settings menu.

Firmware problem.

In some rare instances, a coding issue with the firmware can cause audio to fail. To lessen the chances of any firmware-related glitch, make sure that you PS4 is always updated. If you’re only using the console for offline play most of the time, now is the time that you consider connecting it to the internet so it can download updates.

Broken HDMI cable or port.

If you’re not careful when inserting or unplugging an HDMI cable, the HDMI port on your console can bend or get damaged. This is another possibility that you need to check if you can’t make audio work at all. 

You also want to make sure that the HDMI cable you’re using is working. Try using the HDMI to another console and see if it carries audio signals fine.

How to fix PS4 No Sound issue?

Below are the possible solutions that you can try to fix a PS4 that has no sound.

  1. Cycle through your TV’s inputs.

    Make sure to use the other HDMI inputs or sources on your TV if one doesn’t work. It’s possible that you are using an incorrect input. For instance, if you’re using HDMI 1 right now, try using HDMI 2 or 3 depending on the number of HDMI ports in your TV.

  2. Check the HDMI port.

    Inspect the HDMI port on both the TV and your PS4 to make sure that they’re not damaged. Dirt or foreign object may be blocking the HDMI cable causing an incomplete connection. 
    Avoid inserting anything to the port to prevent damaging the connectors. Use compressed air to clean dust or dirt from the HDMI port if necessary.

  3. Use another HDMI cable.

    Another thing to check is the HDMI cable. If you have another gaming console, use the HDMI cable in that one and see if it works. Alternatively, you can use a different HDMI cable.

  4. Check the settings for Audio Devices.

    If you are using a headset or headphone and you’re not getting sounds at all, make sure that you check Audio Devices settings. Follow the steps below to check settings for Audio Devices.
    -On your PS4, open Settings.
    -Select Devices.
    -Select Audio Devices.
    -Select Output to Headphones.
    -Select All Audio.
    Once you’ve checked the settings, go back to your game and see if audio is now working.

  5. Configure the Audio Output Settings.

    If there’s still no sound on your PS4, make sure that you check Audio Output Settings. Here’s how:
    -On your PS4, open Settings.
    -Go to Sound and Screen.
    -Select Audio Output Settings.
    -Select Primary Output Port
    -Select DIGITAL OUT (OPTICAL).
    -Select the formats that your setup supports by checking the boxes. 
    -Select OK.
    -Go back to Audio Output Settings and select Audio Format (Priority)
    -Select Bitstream (Dolby).
    Once you’ve checked the settings, go back to your game and see if audio is now working.

  6. Update the system software.

    Connect your PS4 to the internet and make sure to install any available software update by going under Settings > System Software Update.

  7. Restore default settings in Safe Mode.

    If your audio problem is still there at this point, you must consider reverting your console’s settings to defaults. Follow the steps below.
    Shut down the console by pressing the Power button on the front panel. Wait for the power indicator to blink a few times.
    -Once the console is fully off, press and hold the Power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
    -Connect the DualShock4 controller with the provided USB cable and press the PS button.
    -If Safe Mode launched successfully, select Option 4 — Restore Default Settings.

Get help from Sony: Repair.

If none of the fixes above help, you can assume that your PS4 may have a hardware malfunction. It can be a motherboard issue that affects the audio chip. In this case, you’ll need professional help to make diagnostics so be sure to visit your local Sony Store or Service Center.

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