Emerging among the common issues transpiring old and new Android devices including the recently rolled Sony Xperia L2 smartphone is on charging. Read on to learn what could have prevented a new Xperia L2 from charging properly and how to deal the problem.
With a 3300 mAh battery capacity, the new Sony Xperia L2 handset is expected to last longer. Nonetheless, this ampere value could mean less if the device itself refuses to charge in the first place. The thing is, there are a lot of factors that can cause abrupt, massive battery drain regardless of how much power a device possessed. Contrary to what most people believe, the problem is more likely attributed to software errors rather than hardware damage. More intricate software errors may even halt a device from accumulating a charge even when it’s already plugged in to the charger for quite some time. On the positive note, software-related charging problems are rectifiable by some workarounds. All you have to do is try all applicable options and potential solutions. But if you ended up having the same problem and you’ve ran out of options, then you’ll have consider hardware assessment and/or repair.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
Before you begin to troubleshoot software errors that might have inflicted charging issues on your Xperia L2, care to check out and apply these subsequent tips and guidelines to ensure proper charging on your device.
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- Use only the original (OEM) charger/charging equipment. Third-party chargers may not have the right amount of power output to fully charge your device in the expected time duration. Some non-Sony chargers are likewise incompatible with your device so there’s a tendency that they won’t work or your device won’t charge using these chargers. To rule this out, be sure to use only the supplied charger for your Sony Xperia L2.
- Check and ensure that the power source is working. If you are charging your phone from a computer port, it may charge but slowly or takes longer to get fully charged. Or it could be worse than slow charging especially if the port is busted or not working. You can switch between available power ports to see which port is working or not. For faster charging, it is highly recommended to charge your phone from a wall outlet or power source.
- Ensure no damage to any of your charging equipment. Check your charging cable and both ends for any visible signs of damage. It’s also one of the main reasons as to why your phone is unable to charge. If you have a spare compatible charger, then you can use that to find out whether or not your original charger is working.
If your Xperia L2 still refuses to charge even with a working power source and original charger, then you can begin troubleshooting software issues with the following workarounds.
First workaround: Force your phone to restart while it’s charging.
A force restart can help fix random software errors that inflict charging issues to occur on your device. It works similar to the usual reboot when it comes to rectifying minor bugs and glitches in mobile device. And here’s how it’s done:
- Plug your phone into the charger.
- With your phone plugged into power, press and hold the Power and Volume Up keys simultaneously for about 15 seconds.
- When your phone vibrates three times release both keys. Your phone then shuts down.
- After 30 seconds press the Power key again to turn it on.
This process doesn’t affect your data so no need to worry of data loss. If that works, then you’re good. Otherwise, you’ll need to try other solutions.
Second workaround: Boot your phone in safe mode then try charging it.
This method is only applicable if your phone is able to charge or still has enough power or battery life left to operate. Booting into safe mode can help you determine whether or not a third-party app is to blame. All downloaded apps are temporarily disabled in safe mode leaving only stock apps and services running on your device. Follow these steps to enable safe mode on your Xperia L2 (only if possible).
- While the device is powered on, press and hold down the Power button.
- Then touch and hold Power off option until your phone shuts down.
- Wait for your phone to restart in Safe Mode.
You will know if your device is already running in safe mode if you see the Safe Mode badge on the screen. Try to charge your phone while in safe mode and see if it’s able to charge and if it does, you’ll need to remove some bad apps. Try to think of which from your downloaded apps is the trigger. In most cases, the culprit is the most recent app you’ve downloaded prior to the onset of the problem. So try to uninstall individual apps and test your device until you’ll find the root cause.
Third workaround: Install software updates (if possible).
The Sony Xperia L2 is launched with Android 7.1.1 OS. This means it’s upgradable to Android 8 (Oreo). Installing the latest software update can be the key to fixing the problem if it’s triggered by system errors on your device. New updates typically include fix patches to eliminate existing bugs including those that are afflicting the phone’s normal charging functions.
- To check for new software updates on your Xperia L2, go to Settings-> About phone-> Software updates.
You will see an update notification if a new Android version is available for your device. Just follow the onscreen prompts to proceed with the update download and installation process.
Again this workaround is only applicable if your device still has enough power or battery life to operate.
- Charge your phone from a computer port. Try to connect your device to your computer using the supplied USB cable and then see if it will charge.
- Master reset. If ever you’re able to charge your phone up to 50 per cent, then you may opt to proceed with a master reset. This will erase everything from your phone system. Should there by any complex glitches and tough bugs that’s inflicting problems when charging your phone, they will also be wiped out in the process. Don’t forget to back up your data on the internal memory before you start though.
- To perform a master reset, go to Apps-> Settings-> Back up & reset-> then select Factory data reset.
- Tap Reset phone option.
- If prompted, enter your device credentials like PIN or password to Continue.
- Then confirm reset by tapping the option to Erase everything. Your phone will restart automatically when the reset is finished and then loads up with the original factory default options. By then, you can set up your device and use it again as you normally do.
- Service. Consider opting for service if your Xperia L2 still won’t charge and that you’ve already ran out of options to try on. There might be some sort of physical or liquid damage on the phone that needs to be fixed. That said, take your device to a service center nearby and have it assessed by an authorized technician for hardware damage.
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