January of this year, Sony rolled out a new addition to its very own Xperia line-ups, a quad-core smartphone dubbed as the Xperia L2. It’s a well-built budget smartphone with surprising range of audio options, wide-angle selfie cam and excellent battery life. But just like any other mid-range smartphones, the new Xperia L2 also has its own share of flaws. Emerging among the early issues on this phone is on power. Some Xperia L2 owners have reported relevant issues in which the phone just won’t turn on for some reasons. What could have caused such problem to occur and how to deal with it? These are the main questions that this post will attempt to address. Read on to learn more.
In most cases, a new device that suddenly refuses to power on is more likely afflicted by some bugs or malware. Possible culprits are third-party apps that have gone rogue, corrupted download, and buggy updates. There are also some cases in which a defective or damaged hardware component is to blame. This is likely occurring if the phone was previously dropped or exposed to water or other types of liquid. For hardware-related power issues, service would be necessary. This denotes the need for you to take a trip to a service center. But if the problem is attributed to software errors and glitches, you still can try some workarounds to fix the problem on your end. This means you’ll need to troubleshoot your device. Feel free to refer to the workarounds I’ve highlighted below this page, if ever you need some additional inputs when dealing with a pertinent issue on the same phone..
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
How to fix your Sony Xperia L2 that won’t turn on
Before you begin to troubleshoot software problems that prevent your Xperia L2 from turning on, try to remove the SD card (if you have one inserted) from your device and then reattempt to turn your phone on without an SD card inserted. A corrupted SD card data segment or defective SD card itself can also affect the bootloader and possibly the main reason why your device couldn’t get to power on. If the problem continues even with the SD card removed, then you can now start dealing with software errors.
First solution: Charge your phone.
It’s possible that your phone has been drained of power completely, so it just couldn’t boot up. If that is the case, then all you have to do is plug your phone into a power source then let it charge for about 30 minutes or more. For as long as it has enough power to boot up, it will turn on again. Also make sure that your device is charging properly. As much as possible, use only the original (OEM) charger to avoid charging issues like slow charging, incomplete charging or no charge. Sometimes, the issue is actually about the device that is not charging so it doesn’t power on unless recharged.
Second solution: Force your phone to restart while charging.
A force restart or simulated battery removal pull works by directing your device to shut down and reboot by itself. Forcing your device to restart while charging will help fix software issues that caused your phone to run out of power and refuse to power on. Some apps especially those that are glitching or crashing can likewise mess up other functions of your device and in this case, it’s the phone’s charging system is affected. To clear any glitching apps and other relevant culprits, a force restart can help. Here’s how it’s done on your Sony Xperia L2:
- Press and hold the Volume Down button and the Power button simultaneously for about 20 seconds or until the device power cycles.
If this works and your phone successfully powers on, then check for any available software updates to install on your phone. Updates usually contain fix patches to clear bugs and apps glitches that are inflicting troubles on the phone. But if that doesn’t work, you’ll need to move on and try other applicable solutions.
Third solution: Connect your phone to a computer and attempt to back up and restore content via Xperia Companion.
If your phone is able to charge up to 50 percent, try to connect it to your computer and attempt to fix major software errors that might have prevented it from booting up smoothly.
You can use a Windows PC running Windows 7 or later or Mac OS X 10.11 or later version. Also sure your computer is connected to the Internet. And if necessary, download and install a compatible version of Xperia Companion software on your computer. Once you’ve got everything ready, follow these steps:
- Connect your Xperia L2 to your computer using the original (OEM) USB data cable or a USB Type-C cable.
- Open Xperia Companion on your computer. You may opt to charge your device, transfer files, or use it for MIDI input.
- Select the Transfer files connection mode to let your Windows computer detect your phone.
- Follow the onscreen instructions to proceed with file backup and system restore.
Also if possible, try to reset your Sony Xperia L2 to factory defaults or perform a master reset to remove other possible culprits including complex system errors or tough bugs and malware from your device.
- To perform a factory reset on your Sony Xperia L2, go to Settings-> Backup and reset-> select the option to Reset device, then Erase everything to confirm.
Your device will then instigate the factory reset and then reboots when done. After the reset, you will need to reconfigure your networks and other necessary features on your phone to use them again.
If none of the recommended workarounds is able to fix the problem and your Sony Xperia L2 still won’t turn on, your phone requires service. Your device might have accumulated some sort of physical or liquid damage from a previous incident of dropping or liquid exposure. Having said that, take your phone to an authorized service center nearby and have it diagnosed by a technician for possible hardware damage repair. If your phone is still eligible for warranty, then you should avail for it.
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