How to fix HTC U11 that is charging very slowly or not charging at all? [Troubleshooting Guide]

Aside from the notification LED, you will know if your phone is charging when you see the charging icon on either the status bar  (if your phone is turned on) or on the center of the screen (it it’s off). If your device doesn’t show any of these charging indicators, it means that something is wrong and that your device is not charging as intended. In this post, we will tackle the probable causes as to why your HTC U11 smartphone is not charging or charging but very slowly and what must be done in order to fix the problem.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Why does your HTC U11 not charging as intended?

There are many possibilities as to why your phone doesn’t charge or charging but very slowly. In many cases, the problem is due to a faulty battery, charger, or charging port. Other charging issues have been linked to a software malfunction. In fact, you’ve seen a lot of people raising complaints about their devices that stopped charging after installing a new update, app or content. Apps running in the background are also considered among the culprits especially if any of these apps is crashing. As a result, it inflicted errors to the system. Fortunately, charging problems that are software-related can be rectified by some workarounds thus taking your device to a service center for hardware check and/or repair won’t be necessary.

How to deal with an HTC U11 that is charging very slowly or not charging at all?

Try these charging tips and standard procedures to troubleshoot your HTC U11 that is not charging as intended. If the first method won’t work, then try the next applicable method. Don’t forget to test charge your phone after completing each procedure to find out whether or not the problem has been resolved. Start whenever you’re all set to do so.

Check USB/charging cable/USB port on your HTC U11.

As mentioned earlier, a faulty USB cord, charging cable, and USB port on your phone can be the main reason as to why it is unable to charge properly. To eliminate these from the possible culprits, carefully check the USB, charging cable, and USB port for any signs of damage. If you see any traces of damage on any of these charging paraphernalia, then you may need to consider a replacement or repair.

If you have an extra cable or charger that is compatible with your HTC U11, try to use it instead then see if that will work. As with the USB port on your phone, make sure that it isn’t clogged with any debris or dirt.

Check and ensure that the power source in use is working.

Sometimes you may not expect it but the power source you are using can also be the culprit. It is possible that the power source or outlet you are using is not working and therefore unable to supply power to your device. You can try to use other outlets or power sockets to charge your phone. If it is able to charge using another outlet, then it’s safe to say that the problem is neither on your device nor the charger.

Quit all apps running in the background.

If you can, try to quit all apps running in the background then restart your iPhone while connected to the charger. Some apps in standby mode can become corrupted and crashes in time. When this happens, there is a higher chance that it will affect the system functions and somehow can halt the phone’s charging system routines.

A simple yet more efficient method of closing apps running in the background is from the Recent apps screen on your HTC U11. Here’s how it’s done:

  1. Press the Recent Apps button.
  2. Flip through the cards to find the app then swipe it left or right.
  3. To close all running apps at once, tap the option to Clear All or tap X.

Once all running apps are ended, try to charge your phone again to see if it’s now able to do so without any background apps.

Uninstall problematic apps.

If your HTC U11 stops charging or begins to charge very slowly after installing a new app or content, then that app or content is most likely to blame. You can use the Boots+ app on your HTC U11 to check for irregular activities from a downloaded app that may affect your device’s performance. If an irregular activity is detected, you may opt to stop the activity or uninstall the downloaded app through the Boost+ app. Here’s how it’s done:

  1. Tap the Apps icon from the Home screen.
  2. Locate and tap Boost+ to open it.
  3. Tap Manage apps.
  4. To uninstall apps that you don’t need, select the apps under the Apps tab then tap the Trash icon.
  5. To view and check for irregular activities, go to Irregular activities tab then tap on the activity and select an action.

Try to charge your phone after clearing irregular activities and erratic apps then see if it’s working this time..


Fourth workaround: Try to force your phone to restart while plugged into a power source

If your phone won’t power on and doesn’t appear to be charging, try to connect it to the charger then perform a forced restart.

  • To do so, hold down the Volume Up, Volume Down, and Power buttons simultaneously for up to 2 minutes or until your phone power cycles.

Many people have found remedies by doing this workaround so you might as well consider this workaround.

Disable Fastboot option and restart your phone.

Your HTC smartphone has a fastboot feature that works similar to a hibernate mode on a laptop computer. When enabled, your phone hibernates as you turn off your phone so that when you turn it back on, it will boot up faster than the normal cold boot from the Power off mode. It’s good to use this setting if you often turn your phone off and on. However it enabling fastboot is not recommended when trying to boot into bootloader or recovery mode as it may cause conflict and errors. To make sure that this isn’t preventing your phone from charging, try to turn fastboot off from your HTC U11.

  • To do so, head over to Settings-> Power-> Fastboot menu -> then uncheck it.

Try to charge your phone again after disabling fastboot and see if it’s now able to charge properly as it should.

Other Helpful Charging Tips

  • Charging the phone before it completely ran out of power is also recommended as most people who have encountered charging problems have the battery emptied before charging.
  • Switch between power source. If your phone doesn’t charge through the wall outlet, try to use a USB port on your computer, or power banks. Although it is highly recommended to charge your phone using a wall outlet, there are times that it won’t work as intended and that you’ll need to try using another power source. Also make sure that the power source is working.
  • Use only the HTC-branded charger and the original charging cable that came with your device. Some third-party chargers and cables may not be compatible with your device thus won’t work correctly.
  • Check the cord and make sure that there are no signs of damage like kinks or frays, bent connectors and the like.
  • Check and ensure that the charging port on your HTC U11 is working and free from any debris or pocket lint. If necessary, carefully clean it out.

If your HTC U11 is still not charging properly as intended even after trying all of the above procedures, contact your carrier or HTC Support to escalate the matter and seek more help and other options. If your device is still warranty, then you should avail for warranty instead.

If you suspect that a faulty hardware is to blame like when your device stops charging after it was dropped or got wet, then you better take it to a service center instead and have it diagnosed by a technician for possible hardware damage.

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