How to fix your Galaxy Note8 that stopped wireless charging after an update

There are many forms of charging problems in Samsung Galaxy devices. In today’s troubleshooting article, we deal with a few of charging problems for the #GalaxyNote8 as well as other some related issues. We hope you’ll find the article helpful.

Problem #1: How to fix your Galaxy Note8 that stopped wireless charging after an update

I have a Samsung Note 8 and generally uses my wired charger at home to charge my phone, and at work, I use a QI wireless charger.  The past week after there was a software update, my phone wouldn’t charge with the wireless charger but it charges just fine with the wired charger.  I brought in a different QI charger and USB cord to see if it is the charger, or the phone but the new one wouldn’t charge my phone either (both the QI chargers lights up when connected to the computer, and both are showing the same message when I place my phone on it). When I place my phone on the charger (both of them), it briefly shows the percentage charge, and then immediately shows a message “Wireless charging paused.”  I’ve soft reset my phone, I’ve cleaned the cache, I checked my phone settings and my phone is on fast charge, yet, I cannot get the wireless charger to charge my phone. I’ve tried finding more troubleshooting blogs, but at this time, I followed several blogs without any solution. Could you please help.

Solution: The best way to know if your Note8’s wireless charging capability has malfunctioned for some reason is to use an official Samsung wireless charger. If you don’t have one, try to visit your local Samsung store and see if you can borrow one from them.

Factory reset

If your Note8 won’t charge wirelessly even with an official Note8 wireless charger, do a factory reset to fix the problem. This is a necessary troubleshooting step in this situation. For reference, these are the steps on how to do that:

  1. Create a backup of your data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Your Note8 should charge wirelessly after a factory reset. If the problem returns, contact Samsung so they can replace it.

Incompatibility issue

Should the phone charge wirelessly using official Note8 charger but not with any other aftermarket wireless chargers, that’s a clear indicator that there may be some incompatibility issue behind it. If this occurs when using a previously compatible wireless charger, there’s a chance that the update may have implemented a restriction on the device (we have to ask Samsung about this to get official word from them). At this time, we are not aware of any other Note8 devices having an issue similar to yours. We will continue to monitor the problem in the coming days to see if other Note8 users may report the same trouble. For now, we suggest that you stay away from third party wireless chargers. We’ll update this post once we have conclusive information about this issue.

Problem #2: How to fix a damaged Galaxy Note8 charging port

My Samsung Note8 will not charge. Several days ago it began having an issue with the battery draining very rapidly. It also makes this bloop of a sound and a bubble appears on the screen above the home key. It does this at very random times. It is also trying to reinstall Gear..something. I have Force Stopped the app but it continues to try. Help please!

Solution: The phone may have trouble with its charging port or has encountered a bug with the Gear app. If force stopping Gear app did not fix the problem, try to see if you can uninstall it from the system. If uninstallation is not an option, you should be able to disable it.

If tweaking Gear app won’t work, you can assume the problem is hardware in nature. The charging port may be damaged or shorted hence causing the “bubble” to appear from time to time. This means that the circuit in the charging port area keeps getting triggered as if you’re plugging in a charging cable or another device to it. Unfortunately, the only effective way to fix a charging port problem is to replace it. We suggest that you let a professional replace the charging port. If the phone is still within warranty, make sure to let Samsung do the repair.

There are a lot of videos that can guide you on how to replace the charging port. If you intend on replacing the port yourself, we suggest that you follow iFixit’s guide. Keep in mind that repair videos may appear easy. Only attempt to follow a DIY (do-it-yourself) repair if you are desperate and can accept the risk of permanently damaging the device. If you are not confident of doing a DIY repair, we strongly suggest that you let someone who does repair for a living do it for you.

DIY repairs are also not free and you still needs to buy the repair kits and materials.

Problem #3: How to back up Galaxy Note8 data if it’s not recognized by PC

Hi. Screen isn’t working properly.  The back and other button on bottom of screen are flickering but work and cant swipe but you can tap repeatedly on screen items to get them to work.  

Also charging seems to be affected however is charging.  We read your soft reset recommendation but we have many pictures we need to get off either onto our computer or cloud or whatever you suggest before we try a reset. Problem is we can’t use the screen to get to pictures properly and when we did plug to PC, it isn’t recognizing device.  Help please. oh there is a small crack in the very top of the screen and some “air” looking area. has been this way for a while, about a year, and just now having this screen issue so not sure if related.

Solution: Your phone is apparently damaged so it’s no surprise that the digitizer, the part that captures your finger taps (as inputs) no longer works properly. The physical damage may have also affected other components including the monitor and charging port at this time. If you are serious about fixing the problems permanently (hopefully they’re not permanent) you should allow a professional check the hardware. There’s no software tweak that you can do to repair physically damaged components at all. If you’re lucky and the hardware can be fixed by an attending technician, you should be good. Because the device does not communicate with a PC anymore, there’s a chance that the problem has also affected the charging port area as well. If still possible, you can try to back up your data to a cloud service using your Google, Samsung account or any other account.

Problem #4: Galaxy Note8 won’t transfer data to PC, won’t fast charge

I have two Note8 phones with the same problems (probably unrelated). They will not transfer data or be recognized by PC, will not fast-charge, and will not work in GearVR Innovator Edition anymore. They will get warm and discharge very quickly with no apps open. One phone has been reset, and it ‘seemed better’, but after a bit, both phones operate the same again. They will reboot themselves at random battery percentages, up to about 35%. Bphyle

Solution: The issues are most probably caused by one and the same defect — charging port is damaged. Sometimes, the charging port may become overly hot after being in continued use, causing the circuit and some metals to melt. Such a situation can run easily turn from bad to worse as there’s now a chance that the melted metal can lead to a short circuit. This is the usual reason for many failed charging ports in many Galaxy devices. In most cases, the problem can be permanent so even if you factory reset the device, it can stay. However, if the phone appears to work fine for some time after a factory reset, the issue may be caused by a software or app bug.

To see if it’s an app bug, run the device on safe mode for several hours and observe. If one of the third party apps is to blame, the problem/s should be absent on safe mode. To boot your Note8 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 is still problematic, repeat steps 1-4.

Send it in for repair

If your Note8 continues to have charging problems and refuses to transfer data via USB, you can assume that the charging port may have become defective. It’s possible that the metal connector for data may have been damaged so a PC can not send and receive data signals to your phone. Contact the phone for repair.

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Harvey Hisona

Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues. Contact me at Email

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