How to fix Huawei P20 Pro won’t turn on issue after accidentally dropping it

Are you having trouble turning on your Huawei P20 Pro after dropping it? The most likely reason for that is hardware malfunction or defect. Learn what you can do next to confirm if there’s a need to send in the device, or if you can fix it yourself.

Problem: Huawei P20 Pro won’t turn on after accidental drop

Huawei phone is not turning on. the recovery mode option is also not working but the battery seems to be charging which I recognised with the green blinks. the problem started after it was accidentally struck hard against a wall.

Solution: There’s a number of reasons why your Huawei P20 Pro appears unable to turn on. Below are the possible problems you’re facing:

  • screen is damaged
  • battery is flat or needs charging
  • phone is unable to boot up
  • charging accessory (USB cable or adapter) is faulty
  • there’s unknown motherboard failure

What to do if Huawei P20 Pro won’t turn on after dropping it

Based on what you said, the most likely problem is on the screen. Dropping the device may have damaged it causing it to break internally. Even if the screen appears intact outside, there’s a chance that there’s damage in the system that you can’t see.


Forced reboot

One of the first steps that you must do to resolve the issue is to see what happens when you try to restart the system. Your Huawei P20 Pro does not have a removable battery pack so to force it to restart, just hold down the power button until the screen goes black. If there’s a temporary bug that prevents it from starting up, this might help. Otherwise, proceed to the next suggestion below.

Verify if screen is working

That the screen is badly damaged is the most likely reason for your problem. To check if that’s true, there are a number of things that you can do. First, you can call your number and see if the phone rings. If it does but the screen stays black, you have a bad screen problem. Another thing that you can do is to observe for signs of life. The green LED light that you observed is one but you can also check what happens when you try to restart the phone. Try pressing the Power button or watch out for vibrations. If the phone vibrates or makes any sound notifications at this stage, the screen is probably out.

In any of these situations, the only thing that you can do to ask help from a professional. There’s nothing you can do if the screen is broken, unless of course you want to take the risk of repairing it.

Use another charging cable or adapter

There’s a chance that the problem might be due to a flat battery as the phone has stopped charging. This can be caused by a bad charging cable or adapter. If possible, try to get a new set of charging accessories to check. If a known working cable and adapter has been used and the phone still won’t turn on, proceed to the next step.

Factory reset your your Huawei P20 Pro

We understand you already tried to boot your device to Recovery Mode but in case you did not do it correctly, here’s what you should do:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Then turn the phone while holding down the following key combination: Power Button Volume Up Button
  3. Hold down the buttons until the Huawei logo disappears from the display and the screen turns black. If your screen works and showed the Huawei logo, finish the entire process by continuing the steps below. However, if nothing changes and the screen remains black, the screen must be damaged. You can stop at this point and let a professional check the hardware.
  4. You can now release the buttons.
  5. This will now display the boot menu after a moment.
  6. Go to the entry “Wipe Cache Factory Reset ” with the volume keys then select it using the power key
  7. Reboot the phone once the process has completed

Charge thru computer

Some Huawei P20 Pro users were able to fix similar issues by charging the device thru a computer. Keep in mind that this suggestion will only work if there’s no hardware defect at all. If the screen is damaged in the first place, there’s no point in trying this procedure.

Get professional help

Screen damage or any hardware malfunction resulting from dropping a device are usually not fixable by end users. If none of our suggestions above help in turning the screen or phone back on, contact Huawei so they can examine the phone for you. If you’re lucky and the damage is isolated to the screen assembly only, you’ll most likely pay for the repair or replacement of that part. If there are other components other than the screen that got damaged, Huawei may suggest a motherboard or even  a phone replacement.