The #Huawei #P20Pro is a premium high end Android device that has several outstanding features the most prominent being its camera. This phone uses a triple rear camera system consisting of a 40MP main shooter, an 8MP telephoto, and a 20MP wide angle shooter which are all co-developed by Leica. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei P20 Pro won’t turn on issue.
If you own a Huawei P20 Pro or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Huawei P20 Pro Won’t Turn On
Despite the fact that this is one of the most powerful Android smartphone model available in the market it still does suffer from certain issues. One such issue that you might experience is when you are unable to turn on the device. When this happens the first thing you will need to do is to make sure that the phone battery is fully charged by following the steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Fully charge the phone using its wall charger.
- In case the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port in case charging using the wall charger fails to work.
Once the battery has been fully charged try turning on the phone. If it still does not turn on then proceed with the additional troubleshooting steps listed below.
Perform a soft reset
Try to refresh the phone software to eliminate the possibility of the problem being caused by a minor software glitch. This can be done easily by simply restarting the device.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the issue still occurs.
Start the phone in Safe Mode
There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Power off the phone by holding down the power button for a few seconds.
- Press and hold the power button and release it when you see the Huawei logo on screen.
- After releasing the Power key, immediately press and hold the Volume down key.
- Keep holding the Volume key till the phone completely boots up.
- Once the phone boots up, “Safe mode” should be appeared on the bottom of the screen
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off the device.
- Press and hold the Volume Up button.
- While holding the Volume Up button, connect USB charger to the phone.
- Within a few seconds, your phone will boot into the recovery mode.
- Now, remove the USB charger.
- Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
- Reboot the system once the process is completed
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off the device.
- Press and hold the Volume Up button.
- While holding the Volume Up button, connect USB charger to the phone.
- Within a few seconds, your phone will boot into the recovery mode.
- Now, remove the USB charger.
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
In case the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked as this might already be caused by a faulty hardware component.