If your Huawei P30 screen has turned black and you don’t know what to do, there may be a number of possible reasons for that. In this troubleshooting guide, we’ll show you what to do to fix Huawei P30 Black Screen of Death issue. Make sure to follow the steps below in the order we present to methodically narrow down the cause.
How to fix Huawei P30 black screen of death | screen stays black and won’t turn on
Troubleshooting Huawei P30 black screen of death issue may seem hard but in some cases, it can be pretty straightforward. If there’s no evidence that the phone has suffered hardware malfunction at all, then the most likely reason for it is an app bug or software glitch. To see if you can fix the problem on your end, follow our suggestions below.
Black screen of death fix #1: Check for physical damage
The screen of your Huawei P30 is one of its most reliable components. It’s important that it works all the time because it performs very important functions. The screen not only displays images or videos but it also acts as the gateway to the system. Without it, you will not be able to use the phone at all, or navigate the Operating System. Flagship phones like Huawei P30 have very good screens and they are designed to last for years. Unless you physically impacted the device, or drop it, it should work reliably.
So, the first troubleshooting step that you want to do at this time is check for obvious signs of damage. If your phone screen remains black or won’t turn on after you accidentally drop it, it’s likely caused by hardware damage. Checking for visible signs is simply a confirmation which will help you determine the cause of Black screen of death issue. If there’s physical damage to the phone, the least that you can do is to have it checked by a professional. You don’t need to continue with the troubleshooting below as they are meant to help possible software causes of the problem. Stop wasting your time looking for a software solution when the real cause is bad hardware.
However, if you can’t find any signs of physical problems, or if the device was never dropped or hit by something hard at all, you should continue with the troubleshooting below to see if the issue is fixable on your end.
Black screen of death fix #2: Charge the phone
Some people may panic right away if they find their Android unresponsive, or if the screen stays black. The good thing is, in some of these cases, the cause can be simple: the battery is out of power. Instead of panicking, grab your original charger and top the battery. Then, wait for at least 30 minutes before attempting to power the phone back on. This should give the battery more than enough time to top itself up. Once the charging session is done, try turning the phone back on again.
While still charging, be sure not to attempt to turn the device on to avoid draining the battery unnecessarily.
Black screen of death fix #3: Do a soft reset
If charging the battery won’t change anything at all, or if you think that the battery has finished up charging but doesn’t act like it does, you can give the system a jolt by performing a soft reset. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself. Soft reboot or reset is the equivalent of physically removing the battery from older devices with removable battery packs. If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.
Black screen of death fix #4: Restart to Safe Mode
Sometimes, a third party app may cause problems or interfere with the Operating System. If your device shows indication that it’s not totally off (still vibrates or makes sound notifications), then the Black Screen of Death issue you’re having may be caused by one bad app. Try booting the phone to safe mode and see what happens. In this mode, no third party app should be able to run. So, if it charges fine on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:
- Power off the device.
- Power it back on.
- Once you see the Huawei animation on the screen press and hold Volume Down button.
- You can see safe mode at the bottom left corner once the device finishes booting.
- Now that the device has started on safe mode, charge it and see if there’s a difference.
Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Huawei P30 is still problematic, repeat steps 1-4.
Black screen of death fix #5: Boot to Recovery and master reset
If the problem still won’t go away at this point, the final troubleshooting step that you must do is to see if the phone boots up to Recovery Mode. If it does and you can do so successfully, that indicates a possible Android OS problem. Recovery Mode is a separate software environment from Android so if your Huawei P30 won’t load Android properly but goes to Recovery, you’ll need to do a factory reset or master reset. With this procedure being the only one available, you’ll not have the option to save a copy of your personal data so you can forget about them.
To boot to Recovery Mode and factory reset:
- Turn off the mobile by pressing the Power key for a few moments.
- Press and hold Volume Up and Power buttons for a couple of seconds.
- When Recovery Mode appears let go of all keys.
- Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
- Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
- When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
- Finally choose “reboot system now” by using the Power key.
Black screen of death fix #6: Get help from Huawei
Should nothing comes out positive after wiping the device with factory reset, you can assume that the problem is beyond your ability to fix. There may be a hardware malfunction or total failure of the screen assembly. In any of these cases, you want to let a professional handle the situation by sending the device in for repair. Depending on the warranty terms and conditions in your region, Huawei should repair the device for free. To get first hand information though, you want to either call or visit your local Huawei store. Black screen troubles are usually preceded by physical malfunction, like when a user drops or hit the device with something hard. If there’s visible damage to the screen, you can’t expect to get the phone repaired for free. You’ll most likely shoulder the replacement of the screen and the repair fee. Again, talk to Huawei ahead of time so you’ll know what to expect during and after repair.