In this article, we will guide you how to fix your Samsung Galaxy A53 and why calls keep dropping. Issues like these are common on all smartphone devices and lots of factors to consider why calls keep dropping without apparent reason. It could be due to a network or firmware-related issue.
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Time Needed : 7 minutes
We will try to rule out all possibilities until we can determine the real problem and fix it. So, if you have a similar issue with your device, then continue reading for this post might help you.
First solution: Force restart your phone
Unlike on a normal restart, this method is more effective because it fixes any glitch in the system and reloads all services that might be functioning poorly. So, if the dropping of calls on your phone is due to a system glitch, then performing a forced restart will fix it.
1. Press and hold the Volume Down button and the Power key for 10 seconds. This will force your phone to shut down and then power back up.
2. When the logo shows, release both keys and wait until the reboot is finished.
After the forced restart, use your phone and try calling and observe if the issue will occur. If so, follow the next procedure.
Second solution: Reset network settings.
Sometimes, due to network misconfiguration on your phone issues like this occur. So, to eliminate this suspicion, we suggest you do a reset on the network settings of your device.
Performing this method will delete all current network settings including those configurations you've done before the issue occurred. In other words, after you do the method, you have to re-enable your Wi-Fi and reconnect again.
1. Pull up the Apps screen and then tap Settings.
2. Scroll down and tap General management.
3. Tap Reset to view the reset options.
4. Tap Reset network settings.
5. Tap Reset settings and if prompted, enter your security lock.
6. Tap Reset to proceed with the network settings reset.
After the reset, use your phone and try calling another phone number and observe if the issue is still happening. If the issue continues, then proceed to the next method.
Third solution: Make sure that signal is good.
Another factor to consider why calls drop on your Galaxy A53 is due to poor signal. Take a look at the signal indicator and see how many signal bars are showing. If you only have one or a couple of bars, that may be the reason why calls keep dropping on your device.
We suggest that you should look for an open area where you can get a strong and stable signal and see how many signal bars are showing. If you have three or four bars showing, try to make a call and observe if the call won't drop.
If not, then obviously a poor or intermittent signal is causing the issue. However, if the problem persists even though you have a stable signal, move to the next method.
Fourth solution: Call your Service provider.
Since the previous methods you performed failed to resolve the issue, the last thing that you can do is to call your service provider. You can talk to the representative to know if this is a network or account issue.
If this is a network issue, then the representative will give you instructions on what to do and how long you have to wait until the service is back to normal. On the other hand, if there's an outage in your area, then you don't have a choice but to wait. But more often, outages will only last for an hour or two.
However, if this is an account problem, then the representative will tell you what to do to settle your account so that you can use their service again.
- Phone app
- Galaxy A53
We hope that this troubleshooting guide can help you.