Hey guys! Welcome to our troubleshooting page dedicated to solve issues with Huawei P10 and its big brother P10 Plus. Primarily, it will be used as a container of all links pointing to troubleshooting guides and solutions we publish on our website. You may find this page very useful in the future after we’ve addressed hundreds of problems reported by our readers.

Aside from troubleshooting guides, we will also be publishing tutorials, how tos, tips, tricks and other articles that will help you maximize the use of your phone. We will be updating this page weekly or every time we publish post. We suggest you bookmark it so it will be easier for you to find it when you need help in the future.

This page is divided into sections and to make it easier for you to find what you’re looking for, we’ve listed down the sections below. So, just click on any of the links below to jump to a specific section and take time browsing its contents as we may already have published an article that may be helpful for you.

If none of our articles can fix your problem and you badly need our assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s a free service so you don’t have to worry about anything. However, we ask you to provide us with the information we need so that we know where to start or how to fix your problem.

Specifications


Display

P10

  • 5.1 inch FHD
  • 1920 x 1080
  • 16M colours, 432 PPI

P10 Plus

  • 5.5 inch FHD
  • 2560 x 1440 (2K)
  • 16M colors, 540 PPI

Firmware and Processor 

P10

  • Android OS, v7.0 (Nougat)
  • HUAWEI Kirin 960 CPU
  • Octa-core 4* Cortex A73 2.4 GHz + 4*Cortex A53 1.8 GHz

P10 Plus

  • Android OS, v7.0 (Nougat)
  • HUAWEI Kirin 960 CPU
  • Octa-core 4* Cortex A73 2.4 GHz + 4*Cortex A53 1.8 GHz

Camera

Primary

  • 20 MP Monochrome + 12 MP RGB, F2.2
  • OIS (Optical Image Stablization)
  • Dual-tone Flash
  • PDAF + CAF + Laser + Depth Auto Focus
  • 2x Hybrid Zoom
  • 4K Video Recording

Secondary

  • 8 MP AF, F1.9

Battery Life

P10

  • Non-removable Li-Ion 3200 mAh battery
  • Up to 19 hours talk time (approx.)
  • Up to 12 hours web browsing (approx.)
  • Up to 10 hours video playback (approx.)

P10 Plus

  • Non-removable Li-Ion 3750 mAh battery
  • Up to 20 hours talk time (approx.)
  • Up to 11 hours web browsing (approx.)
  • Up to 10 hours video playback (approx.)

Memory

P10

  • 4GB RAM
  • 32 / 64 GB ROM
  • microSD, up to 256 GB (uses SIM 2 slot)

P10 Plus

  • 6GB RAM / 4GB RAM
  • 128GB ROM / 64GB ROM
  • microSD, up to 256 GB (uses SIM 2 slot)

Connectivity

  • Wi-Fi 802.11 b/g/n, Wi-Fi Direct, hotspot
  • Bluetooth v4.2, A2DP, LE
  • comes with with A-GPS, GLONASS/ BDS (market dependant)
  • v2.0, Type-C 1.0 reversible connector

Audio

  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic

Build

P10

  • Dimensions: 145.3 x 69.3 x 7 mm (5.72 x 2.73 x 0.28 in)
  • Weight: 145 g (5.11 oz)

P10 Plus

  • Dimensions: 153.5 x 74.2 x 7 mm (6.04 x 2.92 x 0.28 in)
  • Weight: 165 g (5.82 oz)

Problems / Solutions

 Power Issues

 Operating System Issues

 Apps Issues

 Internet Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues

Tutorials & How Tos

 Power

 Operating System

 Apps

 Internet

 Calling

 Texting

 Camera

 Sound

 Memory

 Screen

Tips & Tricks

Device Management