Are you having trouble with the Facebook app on your Huawei P10 smartphone? Does your Facebook app keep crashing? If you said yes to both these questions, then this content is for you. In this post, we will attempt to address a problem with the Facebook app on Huawei P10, in which the app keeps crashing or keeps prompting the Facebook has stopped error.
Facebook emerges among the most popular apps to date either in iOS or Android devices. As a matter of fact, majority if not all smartphone users have Facebook app installed on their respective devices and many of these people couldn’t let a day or hour passed without logging into their respective Facebook accounts. And that’s why many would also get frustrated if something goes wrong and Facebook suddenly becomes unavailable or unresponsive. Nonetheless, Facebook is just another app that succumbs into random errors and downtimes. Let’s find out why.
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What causes Facebook app to crash or stop working?
Apps problems like random crashes and freezes are attributed to a number of factors including memory issues, software glitches, corrupt files, network/server issues, and other rogue apps to name a few. In most cases, a faulty update is to blame. Generally the problem is related to the software. Often times, it will transpire as a minor issue but there are times when the problem can be more intricate. Minor apps glitches are typically resolved by a simple restart on the Facebook app or device itself. Whereas more intricate software errors would already require system resets.
Potential solutions to fix Huawei P10 with facebook app that crashes
Here are some helpful workarounds that you can try on if ever you too couldn’t get to use Facebook as intended on your Huawei P10 for the very same reason. These are actually generic solutions to apps crashing and freezing issues in Android devices. This means that there is a chance that the problem can persist even after performing any of these workarounds. Be sure to test your Facebook app after completing each method so that you’ll know if the problem is fixed or not.
First solution: Force restart.
Forcing your device to restart might be needed if your phone screen becomes unresponsive as the Facebook app crashed. This methods yields the same positive result as a soft reset does without affecting any of your phone data. The only difference is that you’re going to reboot your device forcibly since the usual restart procedure couldn’t be carried out. So here’s how a forced restart or simulated battery removal is done on your Huawei P10:
Press and hold the Power button for about 10 to 20 seconds or until the phone power cycles.
Once your device boots up completely, relaunch the Facebook app and use it as usual. If it still crashes later on, move on to the next application solution.
Second solution: Clear Facebook app cache and data.
Clearing cache and data on your Facebook app will help refresh the app itself as it wipes out all temporary files that are logged and stacked in the app’s cache partition. Some of these cached files may get corrupted in time and when that happens, the entire Facebook operation will likewise be affected. To make sure this isn’t the underlying cause, do some cache clearing on your Facebook app. Here’s how:
- Tap to open the Settings menu.
- Go to App Manager.
- Select Facebook from the apps list.
- Navigate to the Facebook App Info screen.
- Tap Clear Cache to erase cached files from the Facebook app.
- Tap Clear Data if you want to erase all stored Facebook data as well. This will erase some critical information including your login credentials, game progress, settings, and other app information.
You will need to sign in to your Facebook account by entering your username and password again afterwards.
Third solution: Install Facebook app updates (if available).
In order to keep Facebook app stable and optimized, periodic updates are also rolled out for Facebook apps in certain devices and platforms. It is recommended to install these updates so as to keep Facebook at its optimum performance level. While apps updates are supposed to install automatically, sometimes it requires user intervention to be done. Thus if you haven’t already, manually check for available apps updates on your Huawei P10 to install. Here’s how:
- Make sure your phone is connected to the Internet.
- Tap Play Store.
- Tap the Menu icon (three lines on the upper left side of the screen) then tap My apps & games.
- Search for and select Facebook app.
- Then see what’s new with the app and install the latest version (if available). Usually, the app will be labeled Update if an update is available. If you see this label, simply tap on it to update Facebook app.
- To enable Auto-update option for Facebook app, tap More then mark the checkbox next to Auto-update for Facebook. Doing so will prompt the app to update automatically when updates are available later on.
After installing Facebook updates, reboot your device then re-launch the Facebook app to if it is now stable. If it still crashes, then try to uninstall the app from your device. Go back to Play Store then download and install the latest version of Facebook app for your device. That should give Facebook a totally clean and fresh start.
Fourth solution: Wipe cache partition.
If the problem is triggered by some corrupt cache files stored in the system cache partition of your device, wiping the cache partition can be a potential solution. Here’s how it’s done:
- Turn off your device.
- Press and hold the Volume Up and the Power keys simultaneously for a few seconds.
- When the Huawei logo appears, keep holding both keys until the screen turns black.
- The screen may turn black for a second or two and you can release both keys by then.
- When you can see EMUI on the screen, it means your device has entered its recovery system.
- Using the Volume Down key, highlight “Wipe cache partition” and press the Power key to confirm selection.
- Confirm your action and wait for the phone to finish wiping off contents of the cache partition.
It may a little longer for your phone to reboot so just wait patiently. After the restart, open the Facebook app again and see how it works this time.
Last resort: Factory data reset.
If wiping the cache partition doesn’t help and that your Facebook app is still crashing, it might be a complex system issue that you’re dealing with. In this case, you may opt for a full system reset to fix the problem once and for all. However, this reset will also wipe all your critical information stored on your phone memory. Should you wish to proceed, be sure to back up your data beforehand. Then follow these steps to reset your Huawei P10 to its factory defaults:
- Tap Settings.
- Go to Advanced section.
- Then tap Backup & Reset.
- Select Factory data reset then erase internal storage.
- Tap Reset phone to confirm action.
Your device will then restore to its factory defaults.
If none of these helps, make sure that your Huawei P10 still has ample of internal storage space. Free up some space if necessary. If the problem persists even with sufficient memory on your device, try to reach out to Facebook Support team for further assistance and recommendations. Otherwise, you may have to let go of Facebook and use a different social media platform instead.
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