How to fix your Huawei P10 that has no Internet access even when connected to Wi-Fi [Troubleshooting Guide]

Emerging among the common issues encountered by smartphone users is on network connectivity. Symptoms of wireless connectivity issues in mobile devices vary depending on the underlying cause. Slow browsing, connection drops (intermittent), and no Internet connection are by far among the most widespread symptoms to occur.

Tackled in this post is the problem about having no Internet connection even when the phone is already connected to a wireless network. I’ve also mapped out a few helpful workarounds and potential solutions with steps that are specifically applicable to a Huawei P10 smartphone. If you own this device and having trouble with no Internet access even when connected to Wi-Fi network, then feel free to refer to the following walkthroughs. Read on for more detailed solutions.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Huawei P10 with no Internet connection

Before you troubleshoot your phone, get to the very source of your Wi-Fi internet and that is your wireless router or modem. This symptom is not only caused by software errors on the phone but can also be due to firmware crashes and errors on the wireless router or modem in use. Like smartphones and tablets, network equipment also experienced random errors and glitches, which then trigger various types of network connectivity issues on the connected devices. If all your devices are experiencing the Internet connection error, then the network equipment is more likely at fault. To rectify the error, reboot or power cycle your wireless router/modem. To do so, power it off then unplug it from the power source for at least 30 seconds. After the elapsed time, plug it back in and turn it on again. This clears firmware errors and likewise refreshes your Internet connection.

To ensure that this isn’t a browser issue, try to use other browser app and see if the problem occurs while using a different browser. If the phone can access the Internet using other browser apps, then the problem is on the first previous browser.

If none of that works, then continue to troubleshoot software problems on your Huawei P10 that might have caused such trouble on your Wi-Fi Internet connection.

First solution: Reboot your phone (soft reset).

Minor software errors may have caused conflict and ruined the phone’s network functions. To clear this out, performing a soft reset or device restart can help. Here’s how a soft reset is done on your P10:

  1. Press the Power button for a few seconds.
  2. When the Power off menu option appears, tap OK to turn your phone completely off.
  3. After 30 seconds, press and hold down the Power button until the phone turns on.

This process won’t delete any saved data on the internal memory so you don’t need to back up files.

Second solution: Disconnect from Wi-Fi network then reconnect.

Random errors affecting wireless internet functions of your phone can be rectified by turning Wi-Fi feature off and on. It’s like an isolated restart to the phone’s Wi-Fi feature. This trick has already done wonder to many Android phone owners who bumped into minor network problems so you may have to consider giving this a try. Here’s how:

  1. Tap Settings from the Home screen.
  2. Tap Wireless & networks.
  3. Tap Wi-Fi.
  4. Toggle to Wi-Fi switch to turn Wi-Fi off for a few seconds and then turn on again.

Wait until your phone reconnects to your Wi-Fi network and once connected, do some test browsing and see if your phone already can access the Internet.

Third solution: Reset network settings to defaults.

Network connectivity issues in mobile devices can also be due to invalid or incorrect network settings. This is likely the underlying cause if the problem started after making changes to your phone’s network settings. The same thing when it occurred after installing a system update. Some updates are programmed to override current settings on the receiving device automatically. When this happens, there is a chance for conflicts to occur. As remedy, reset network settings on your P10 to clear current network settings and restore the default values. Any incorrect configuration will be deleted in the process. Here’s how it’s done:

  1. Tap on the Apps menu then select Settings.
  2. Scroll to and tap Advanced settings.
  3. Select Backup & Reset from the given options.
  4. Tap Network settings reset.
  5. Read the message prompt then tap Network settings reset again to confirm.

Your phone should reboot once the network settings reset is finished. After it reboots, set up your Wi-Fi network and then reconnect your phone.

Fourth solution: Reset APN settings on your phone.

refers to the name of the settings your phone examines to set up a connection to the gateway between the public Internet and your carrier’s cellular network. If these settings are messed up, network connectivity issues are triggered. And this is usually when an APN settings reset is recommended. Here’s how it’s done on your P10:

  1. Tap Settings from the Home screen.
  2. Tap Wireless & networks.
  3. Tap to select Mobile network from the given options.
  4. Scroll to and tap Access Point Name.
  5. Tap the Menu icon (three vertical dots) on the upper-right corner of the APNs screen.
  6. Select Reset to default option.

To ensure you’re using the correct APN settings for your device, contact your Internet service provider or carrier for more information.

Fifth solution: Update phone software to the latest version available.

System updates are typically pushed to keep a device free from bugs and issues. Aside from new features, updates also offer fix patches for security enhancements. Should the problem be inflicted by software bugs, updating your P10 to the latest software version available can potentially fix it. To manually check for and install system update on your device, follow these steps:

  1. Tap Settings from the Home screen.
  2. Scroll down to and tap System.
  3. Tap System update.
  4. Tap Check For Updates.

An update notification will then show up if a new software version is available. Follow the onscreen instructions to install the new software version on your Huawei P10.

Reboot your phone when the update is completely installed. Doing so will ensure that all new system changes are properly implemented and also prevents apps from going rogue after the system transition.

Wiping cache partition on your P10 after installing a system update can also help get rid of adverse symptoms caused by system data corruption. Unlike a factory data reset, wiping cache partition won’t affect saved data on the phone.

Other options

You may opt for a master reset to erase everything from your phone and then restore its factory default settings. This can help clear major system errors that might have caused conflict on your phone’s Internet connection.

If your Huawei P10 still has no Internet access even when it shows connected to your Wi-Fi network, contact your Internet service provider/carrier for further assistance. Also verify and ensure that your account status and services are good. You can also ask them to double check their outage board to make sure that the problem isn’t due to an ongoing network outage in your area. If you suspect that the problem is on the wireless router or modem in use, then you should contact the device manufacturer or carrier to escalate the problem for more help.

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