Solved Huawei P10 Randomly Shuts Down

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Huawei #P10 fix the issues that they are experiencing with their phone. This is flagship phone released last year whose main strength is its dual rear camera system ( 12MP + 20 MP) which comes with Leica optics. The phone has a 5.1 inch display and uses the company’s own HiSilicon Kirin 960 processor. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei P10 randomly shuts down and other related problems.

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Huawei P10 Randomly Shuts Down

Problem: After after the last system update, my phone just randomly shuts off for no reason and restarts it’s annoying and it happened several times a day can you help me please! I have a P10 and I’m not sure what running system it’s using but I know it’s Android and the latest. Thank you for your help

Solution: Does your phone have a microSD card installed? If it does then try removing this as this might be what’s causing the problem. You should also try starting the phone in Safe Mode to check if an app you downloaded is causing the problem.

• Turn off your Huawei P10
• Press and hold the Power key.
• Once the Huawei screen appears, release the Power key and immediately press and hold the Volume Down button.
• If successful, you can see “Safe mode” in the lower-left corner of the screen.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

If the issue occurs even in Safe Mode then you need to start the phone in recovery mode. From here you should wipe the cache partition of the phone then follow this up with a factory reset. Take note that the reset will erase your phone data.

If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.

Huawei P10 Stuck On Boot Logo

Problem: My phone, earlier this morning, had become frozen (meaning it wouldn’t let me do anything on the screen) for about 50 secs and then it turned off. Then all of a sudden it turned off by itself and then it turned on again, but then it got to the Huawei sign and just stayed like that. It has been about 4 and a half hours and it’s still doing it. The back of my phone can’t come off so I couldn’t take out the battery, so i’m just leaving it until it runs out of battery. It’s overheating quite a lot too. So it would be much appreciated if you found a solution. Thanks!

Solution: The first thing that you should do in this case is to remove the microSD card of the phone ( if you have one installed) then start the device in Safe Mode. If you are able to access this mode then the issue could be caused by an app you downloaded.  Find out what app this is and uninstall it.

In case the issue persists then you should try starting the phone in recovery mode. If you can access this mode then I suggest that you do a factory reset from here. Take note that the reset will erase your phone data.

If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

Huawei P10 Stuck In Boot Logo After software Update

Problem: i tried installing a software update i got on  my P10 and in the process the phone got stuck on the boot logo . tried to hard restart it didn’t work, but was able to get it back into downloading mode, which is the only the i’m able to do now, because any other attempt only get it stuck back on the boot logo. a bit confused now and would love for some advice. thank you

Related Problem: Two days ago my phone started installing system update. I get the robot but then I get the message ‘no command’ and then I am asked to reboot. A day ago I could get to the phones apps and messages after I did a soft reset in but today it won’t go past the update and reboot pages. Is there anything I can do? Thanks in anticipation

Solution: The best thing that you can do right now is to start the phone in recovery mode then from here perform the steps listed below.

• Wipe the cache partition of the phone.
• Do a factory reset. Take note that this will erase your phone data.

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