The Motorola Moto G5 Plus is a premium phone with really impressive hardware specs. When it comes to performance, you can expect that this device can compete with other devices in its category. But just like any other devices, it’s not free from errors and problems. Among the most common issues reported by our readers has something to do with the phone’s capability to turn on or boot up. Some said they found out their phones were dead after leaving them connected to their chargers overnight. Others, however, said their phones just turned off by themselves without any apparent reason and would no longer turn on.
In this post, I will walk you through in troubleshooting your phone that won’t turn on. We will try to see if this problem is actually just a minor issue with the firmware or if it’s a serious hardware concern. I will share with you the solution we’ve been using to address similar issues in the past. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this post may help you one way or another.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
How to make your Moto G5 Plus turn on again
While this problem may seem like a serious hardware issue, in reality, it’s not. In fact, it can be just a minor issue with the firmware provided that your phone doesn’t have any physical and / or liquid damage. That said, if you dropped it on a hard surface and you can actually see some scratches on the outside and then this problem started, then it’s probably a hardware problem. Likewise, if the phone got submerged in water for a long time and then it suddenly turned off, then it must be a liquid damage.
Assuming it’s not due to physical and / or liquid damage, here’s what you need to do:
First solution: Forced Reboot
The Motorola Moto G5 Plus, even if it has a removable battery, will respond to a Forced Restart procedure which simulates battery pull. More often than not, this problem is due to a system crash and doing the Forced Restart will fix the problem. That’s what you need to do in this section:
- Press and hold the volume up and power keys at the same time for 10 seconds or more.
This will reboot your phone and if it actually does power up, then the problem is fixed but there’s no guarantee that it won’t happen again in the future. At least, now you know what to do if it would turn off by itself and become unresponsive again.
On the other hand, if the phone doesn’t respond to the first procedure, you can try this:
- Press and hold the volume up button first and don’t let it go.
- Press and hold the power key while holding down the volume up button.
- Keep both keys held down together for 10 seconds or more.
It’s basically the same as the first procedure only that we’re making sure the power key is pressed after holding down the volume up button because doing otherwise won’t give you similar result. If the phone is still not responding to this, however, then you should try the next procedure.
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Second solution: Charge your phone and do the Forced Reboot
It’s possible that the battery got drained so in this section, you need to try to charge your phone. But there’s a bit more you need to do than just charge it:
- Plug the charger to a working wall outlet and make sure you’re using the original charger.
- Using the original cable, connect the phone to its charger.
- Regardless whether your Moto G5 Plus responds to its charger or not, leave it connected to its power adapter for 10 minutes or so.
- After giving the phone some time to charge, press and hold the volume up and power keys for 10 seconds or more to do the forced restart.
A drained battery is not really a problem but there are times when you let the battery run out completely that the firmware would crash as some services may not be shut down properly. In such case, you have a phone that won’t respond due to a firmware crash and you have a device that won’t turn on because there’s not enough power. Doing the procedure above will fix the issue but if the phone is still not responding after this, then it’s time to bring it to the shop so that a technician can check it for you.
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