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Samsung Galaxy Note 8

5 Best Screen Protectors For Samsung Galaxy Note 8

Have you picked up the new Samsung Galaxy Note 8? If so, you realize just how crazy expensive it is at just under $1000. That’s certainly not a phone you want to take abuse. Unfortunately, the abuse our phones take can mostly be in our pockets — putting it in the same pocket with keys, change or any other objects can developer scratches on the Galaxy Note 8’s screen, and sometimes, these objects can even crack it!

Best Screen Protector

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
IQShieldIQ Shield LiQuidSkin Full Coverage Screen Protector for Samsung Galaxy Note 8 HD Anti-Bubble7.85
ArmorSuitArmorsuit MilitaryShield Lifetime Replacement HD Screen Protector For Note 87.85
AsianiCandyGalaxy Note 8 Screen ProtectorCheck Price
Top CanyonTop Canyon Tempered Glass Screen Protector for Samsung Galaxy Note 8Check Price
SliiqHD Clear PET Film Screen Protector for Samsung Galaxy Note 8Check Price

It’s so important to keep your phone investment protected — if you’re like most people, you bought it on a 24-month contract and need to make it last. We already showed you the best cases available for the phone, and now we’re showing you the best screen protectors so you can keep that dual-edge display in top top shape. Follow along below!

Armorsuit MilitaryShield

One of the best screen protectors that you can get for the Samsung Galaxy Note 8 is the Armorsuit MilitaryShield. Made with precise laser cutting technology, you get a screen protector that not only covers the main display, but protects the two edges as well. Not only that, but the screen protector is case friendly as well. It has self-healing technology built-in, which helps reduce or eliminate minor scratches that happen on the film.

The one thing that consumers will like most is that it’s backed by a lifetime guarantee — break or need a replacement of your screen protector, they’ll ship you a new Armorsuit MilitaryShield right away, free of charge.

Buy it now: Amazon

Sliiq Screen Protector

Next, we have the Sliiq Screen Protector. This screen protector setup actually comes in a three-pack, perfect if you accidentally mess up the screen application, or if you need a quick replacement at some point down the road. This screen protector will do just fine at keeping your Galaxy Note 8 free from scratches, nicks and even possible cracks. It comes with a handful of materials to make the application go smoothly — such as a wet wipe to get all of the dust, fingerprints and oils so that you get the best possible application.

Buy it now: Amazon

IQ Shield LiquidSkin

Next up, we have the IQ Shield LiquidSkin. This package comes with two of their screen protectors, as well as their applications materials: an installation tray, spray solution, squeegee and a lint free cloth. By following the instructions and using these products, you should get a crystal clear application.

The screen protector itself works excellent. Just like any protector, it’ll keep your device safe from scratches, nicks and cracks; however, the Shield LiquidSkin uses a unique manufacturing process that stops the screen protector from yellowing and even peeling up.

Buy it now: Amazon

Top Canyon Protector

This Top Canyon Protector is a tempered glass protector with some neat privacy features — if you don’t want people looking at what you’re doing on your phone while you’re out and about, you need this protector. Not only will it keep your screen free of scratches, nicks and cracks, but it also ensures that the phone is only visible to the person looking directly at it — folks won’t be able to peer in from an angle to see what you’re doing. Even though it has that tint to stop folks from looking in, it’s ultra clear to the person looking directly at it.

Buy it now: Amazon

AsianiCandy Tempered Glass Protector

The best protection you can get is with a Tempered Glass Protector, which is just what AsianiCandy is offering for your Samsung Galaxy Note 8. With this glass screen protector, you’ll keep your Galaxy Note 8’s screen in high-definition shape — it’ll keep it free from scratches, scuffs, nicks and even cracks. Peel the screen protector off, and the screen is as if it’s brand new. The protector is designed to feel like the original screen, so it’s super thin and blends onto your phone’s curved edge screen seamlessly. You won’t get any better protection with a screen protector than this tempered glass protector.

Buy it now: Amazon

Verdict

So, which screen protector should you then get? We recommend going for the highest quality one — the tempered glass screen protector by AsianiCandy. You won’t get any better protection than a glass screen protector. In my own personal application, they have saved me time and time again from cracking a very expensive screen. You might also want to consider the privacy version of the screen protector if you’re worried about folks peering into what you’re doing.

Best Screen Protector

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
IQShieldIQ Shield LiQuidSkin Full Coverage Screen Protector for Samsung Galaxy Note 8 HD Anti-Bubble7.85
ArmorSuitArmorsuit MilitaryShield Lifetime Replacement HD Screen Protector For Note 87.85
AsianiCandyGalaxy Note 8 Screen ProtectorCheck Price
Top CanyonTop Canyon Tempered Glass Screen Protector for Samsung Galaxy Note 8Check Price
SliiqHD Clear PET Film Screen Protector for Samsung Galaxy Note 8Check Price

5 Best Phones With Wireless Charging

Wireless charging is an excellent technology largely because it takes away the wear and tear that cables can cause. Not only that, but it has improved over the years, making wireless charging happen a whole lot fast, and that’s a result from chip manufacturers creating better efficiency for wireless charging (i.e. Qualcomm’s Quick Charge 3.0).

Phones With Wireless Charging

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
AppleiPhone 8 Plus712.16
SamsungSamsung Galaxy Note 8598
LGLG G6439
SamsungSamsung Galaxy S8417
SamsungSamsung Fast Wireless Charger49.46
AppleApple iPhone 8Check Price

If you want to snag a phone with wireless charging, it can be difficult. Some of the flagships in the market just don’t have it yet, but now that’s starting to change with big players — like Samsung and Apple — offering it as standard features in their phones.

Follow along below, and we’ll show you the best phones you can buy with wireless charging features.

Samsung Galaxy S8

The Samsung Galaxy S8 is an excellent phone, featuring a near bezel-less display. Samsung is calling this the “Infinity Display,” which makes it a great phone for watching all sorts of media — YouTube, TV shows, movies, you name it. It’s also got Qualcomm’s Snapdragon 835 processor in it, making it compatible with Quick Charge 3.0’s fast charging technology and Qi-enabled wireless charging. Paired together, the Galaxy S8 can take a charge from a wireless charging pad extremely fast.

You can pick up the Galaxy S8 Unlocked in the 64GB storage model for just $625.

 

Buy it now: Amazon

Samsung Galaxy Note 8

For some, the Samsung Galaxy S8 is a small phone, and even though its equipped with wireless charging, that might not be enough to forget its small form factor. Samsung has another option for you: the 6.3-inch Galaxy Note 8. Similar to the Galaxy S8, it has a near bezel-less Infinity Display, giving you that perfect media-watching experience.

Similar to the Galaxy S8, it comes with either an Exynos-based processor or a Qualcomm Snapdragon 835 processor. Both are capable of fast wireless charging so that you don’t have to worry about breaking the charging port with constantly putting the device on the wire. Instead, throw a wireless charging pad down, set your phone on top, and your charging!

You can pick up a Galaxy Note 8 with 64GB of storage on Amazon for $925.

Buy it now: Amazon

Apple iPhone 8 & iPhone 8 Plus

Qi wireless charging has been around for some time, but it’s a technology that has never been normalized within the smartphone industry. Manufacturers preferred offering fast charging through the wire instead of through a wireless charging pad. That’s changing now, as Apple has equipped their devices with Qi wireless charging this time around. With the iPhone 8 and iPhone 8 Plus, you can use any Qi wireless charger to charge the device, bringing wireless charging technology to hundreds of million more people.

You can pick up the iPhone 8 and iPhone 8 Plus on Amazon for $830 and $946, respectively.

Buy it now (iPhone 8): Amazon
Buy it now (iPhone 8 Plus): Amazon

LG G6

If you’re looking for something a little different than Samsung or Apple, LG started offering Qi-support in US models of the LG G6 as well. It doesn’t support fast wireless charging, but you can still take a charge through any wireless charging pad. If you throw it on the charging pad (or stand) overnight, it’ll still reach full by the time you wake up on the morning. However, if you just need a quick charge, you might not get as much juice as you want in just a few minutes.

You can pick up the LG G6 on Amazon for $480

Buy it now: Amazon

BlackBerry Priv

The BlackBerry Priv is a great option with Qi wireless charging. It’s got a detailed display and works as a cross between a modern-day smartphone and one of the old BlackBerry phones. Slide the display up, and you can type on a physical keyboard instead of the standard software keyboard. It runs Android as well (not BlackBerry’s own proprietary software), so you’ll get access to hundreds of thousands of great apps.

You can pick up a BlackBerry Priv on Amazon for just $255.

Buy it now: Amazon

Verdict

So, which phone with Qi wireless charging should you get? The answer depends almost solely on your budget. If you’re looking to get the best phone experience possible, one of the iPhone 8 phones or Samsung phones will fit you nicely. However, if you don’t want to spend too much money, the LG G6 is a good option and so is the BlackBerry Priv. No matter what you choose, these are all quality phones that you’ll be happy with.

Do you have a favorite phone with wireless charging? Let us know in the comments below.

Phones With Wireless Charging

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
AppleiPhone 8 Plus712.16
SamsungSamsung Galaxy Note 8598
LGLG G6439
SamsungSamsung Galaxy S8417
SamsungSamsung Fast Wireless Charger49.46
AppleApple iPhone 8Check Price

Solved Samsung Galaxy Note 8 Moisture Detected In Charging Port

The #Samsung #Galaxy #Note8 is one of the latest premium  Android smartphone model that the South Korean company has released on the 4th quarter of last year. This device sports a large 6.3 inch Super AMOLED display which not only works with your fingers but also works with a stylus called an S Pen. The phone uses a Snapdragon 835 / Exynos 8895 processor combined with 6GB of RAM allowing it to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 8 moisture detected in charging port issue and other related problems.

If you own a Samsung Galaxy Note 8  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 8 Moisture Detected In Charging Port

Problem: Hi, im having an issue with check USB moisture (note 8), and after two days from researching, i still haven’t find a total solution. I let my battery dead empty, and when i head to sleep, i plugged it, but it didnt charge. So i powered it with its last gasp and the notification of check usb pop up. So it powered off for good. i tried another cable and nothing either. I saw then that the usb port had corrosion, although at least two months since it had contact with water. I got it to charge by holding power and volume down, and then plugin the same cords that sometimes show Moisture issues and sometimes no. I cleaned the plug with contact cleaner, perfectly clean. I tried SAFE MODE. I made Factory Reset. and still. The issue is that sometimes it charges ok, and works fine. But RANDOMLY it starts showing the moisture notification, or makes a quick restart that shows the “SAMSUNG” logo or the “LOCK icon” and back to the screen and the moisture notification. Apps still working fine. I don’t really know what it is. The moisture notification might pop up out of the blue, or with a cord that was correctly working. Pls if u know what can it be. I followed most of your steps.  thnks, sorry for taking ur time!

Solution: The moisture detected error will usually occur when the phone sensor detects moisture in the charging port of the phone. When this error occurs you won’t be able to charge the phone since it is one way of protecting the internal circuitry from being damaged. There are however instances when other factors can trigger this error such as a software glitch or dirt in the charging port.

The first thing that you will need to do in this case is to make sure that the charging port of the phone is free from moisture. To do this use a mini vacuum or a hair dryer to remove the presence of moisture in this port.

In case the phone is dry and the error still occurs then there’s a possibility that this is already caused by a faulty hardware component, possibly the sensor not working properly. We can already rule out any software glitches since you already performed a factory reset on the phone which doesn’t fix the problem.

The best thing that you can do right now is to bring the phone to a service center and have it checked.

Note 8 Not Turning On

Problem: Galaxy Note 8 has been running poorly for a week, so I cleaned out the cached items, deleted a few apps and possibly did a force stop on something I shouldn’t have. I was prompted to restart the phone so I powered off. It would not come back on. Does not indicate that it is charging. Nothing. Black Screen. I tried every troubleshoot I could find and nothing. Finally it came on briefly, it looked like a reboot screen. I selected the ‘turn phone on normal’ option and the android guy appeared on the screen. He fell over like he was dead and the phone went off again. I can’t get it to come back on no matter what I try. Please help!

Related Problem: My phone all of a sudden turned off and won’t turn back on, I tried all of the troubleshooting tips but nothing works. I’ve only had it for 4 months and tried returning it through its warranty but Verizon is not accepting it through their warranty because it has a small scratch on the device (which has nothing to do with the issues).

Solution: The first thing that you will need to do in this particular case is to make sure that the battery of the phone has sufficient charge. Follow the steps listed below to charge the phone.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in the port.
  • Charge the phone for at least 20 minutes using a wall charger. In case the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
  • Remove the microSD card of the phone ( if you have one installed).
  • Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.

If the issue persists then try starting the phone in recovery mode then from here do a factory reset. Take note that this will erase your phone data.

Should the above steps fail to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to manage Samsung Galaxy Note8 mobile data and Wi-Fi Settings [Tutorials]

The two most common ways for your Samsung Galaxy Note 8 to have Internet connectivity is either through network or mobile data or via Wi-Fi. There might be other ways to get internet but you need to learn how to manage these two as they’re the most important and probably the easiest way to get online. Therefore, in this post, I will walk you through on how to turn on/off both mobile data and Wi-Fi on your phone and manage each settings.

If you’re still learning how to use your phone, then this post maybe a lot helpful for you than for those who are already a wiz when it comes to technology. Continue reading below if you think you must and I hope you’d learn from this.

But before we jump to our tutorials, if you found this post while looking for a solution to a problem with your phone, then I suggest you visit our Note8 troubleshooting page for we have already addressed the most common problems with this phone. Find issues that are similar with yours and use the solutions we suggested. If you need more help, don’t hesitate to contact us by filling up our Android issues questionnaire.

How to manage Galaxy Note8 mobile data and network settings

In this section, you will learn how to turn mobile data on and off in your Galaxy Note8, add or edit Access Point Names, which is very important when you’re connecting to the internet via mobile data or sending MMS, switch between 2G and 4G network, manually select network, etc. I hope we’d be able to help you through these tutorials as we made them as simple as they can be.

How to turn on / off mobile data on your Galaxy Note8

It’s a pretty straightforward process and all you gotta do is flip the switch and you would be able to connect to the internet using your provider’s mobile data network. Once turned, you may also send and receive MMS (texts with pictures or special characters). However, the speed depends on what your provider offers. If 4G is available, then you may have a really fast internet connection but please note you may be charged separately for this so you better call  your provider to make things clear. But here’s how you enable or disable mobile data on your Note8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Data usage.
  4. Tap Mobile data.
  5. Slide the Mobile data Switch to the ON or OFF position.

How to add or edit Access Point Name (APN) on your Galaxy Note8

Turning the mobile data on doesn’t mean you can get internet connectivity immediately. There are times when you have to configure the Access Point Name (APN) so that your phone can successfully connect to your provider’s network. You need to do this especially if you bought your own phone from a third-party and use it with your provider. Phones given by your service provider or those that came with a plan are already configured to work seamlessly with the network so you really don’t have to do this procedure in such case.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. If available, tap the T-Mobile US LTE (the bullet point fills with green). If not available, tap the ADD.
  6. To reset your APN settings, tap the Menu (3 dots) icon and then tap Reset to default.
  7. Verify and update the following settings for the Data APN:
    • Name: provider-specific
    • APN: provider-specific
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: provider-specific
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: provider-specific
    • MCC: provider-specific
    • MNC: provider-specific
    • Authentication type:<Not set>
    • APN type: <Not set> OR Internet+MMS
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
    • Enable/disable APN: <greyed out unless there are multiple APN’s>
    • Bearer: Unspecified
  8. Tap Menu (3 dots) icon > Save.
  9. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.

How to switch between 2G / 4G networks in your Galaxy Note8

You don’t have to make a switch networks more often. In fact, if your phone comes with a plan, you may not have to switch between these networks at all. But there are always times when you need to especially when you’re travelling and there’s no available 4G coverage in the area and you badly need mobile data connection.

    1. From the Home screen, tap the Apps icon.
    2. Tap Settings > Connections.
    3. Tap Mobile networks.
    4. Tap Network mode.
    5. Tap one of the following desired band settings:
      • LTE/4G/3G/2G (auto connect)
      • 4G/3G/2G (auto connect)

 

  • 2G ONLY

 

How to make your Galaxy Note8 manually select network

The device detects and registers on wireless networks inside your provider’s calling area. You can manually select a network only in areas where your provider does not own GSM spectrum.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. Tap Search now.

How to turn on / off data roaming on your Galaxy Note8

You may use this feature if you’re travelling so that you won’t lose your connection but when you’re at home or in the area covered by your home network, you really don’t need to turn this feature on.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Slide the Data roaming switch right to the ON or OFF position.

How to turn on / off airplane mode on your Galaxy Note8

It’s also called “flight mode” since it’s often used when in flight or aboard an airplane and that’s the reason why it’s represented by an airplane icon. It basically turns off all wireless communication of your phone in one tap.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Airplane mode.
  4. Slide the Airplane mode Switch right to the ON or OFF position.

As far as mobile data is concerned, these are all the things you could do.

How to turn on/off Galaxy Note8 Wi-Fi and manage its settings

Having internet connectivity via Wi-Fi is the most convenient especially if you’re on prepaid or bought a phone outside of your provider. There are a lot free public Wi-Fi anywhere that could just connect to not to mention that Internet Service Providers nowadays are competing who offers the fastest service. So, using this method, you could get a free and really fast connection that’s why it’s imperative you know how to manage Wi-Fi settings in your Galaxy Note8.

How to turn on / off Wi-Fi on your Galaxy Note8

More often than not, all you gotta do is flip the Wi-Fi switch and then you’ll get a decent connection.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. To turn on, tap the Wi-Fi switch to ON.
  5. To turn off, tap the Wi-Fi switch to OFF.

How to scan for available Wi-Fi networks and connect to using your Note8

If you haven’t tried connecting to a Wi-Fi hotspot for some reason, then this is what you need to do. It will show you how to scan for available networks within range and connect to one. There are also times when the phone glitches that you need to do this so that it can find the network it’s supposed to connect to.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. If necessary, tap the Wi-Fi switch to ON.
  5. A list of networks populates.
  6. Tap the MORE to add a Wi-Fi network that does not display.
  7. Tap the desired Wi-Fi network you want to connect to.
  8. If necessary, enter the password.
  9. Tap Connect.

How to delete / forget a Wi-Fi network on your Galaxy Note8

This one is actually more of a troubleshooting procedure than just a guide. It’s helpful when your phone can no longer connect to your network or hotspot it used to connect. Assuming the password to the network wasn’t changed but your phone can’t connect to it, all you need to do is refresh the connection between your phone and the network and that means you have to delete it and let the device scan and connect to it again. Here’s how to delete a Wi-Fi network on your Galaxy Note8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. If necessary, tap the Wi-Fi switch to ON.
  5. Touch and hold on the Wi-Fi network you wish to delete.
  6. Tap Forget network.

I hope that these tutorials can help you manage your internet connection and probably fix some problems that are related to connectivity.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.  

How to fix Youtube that keeps crashing on Samsung Galaxy Note 8 (easy steps)

Youtube is one of the mandatory apps Google requires Android manufacturers to integrate into their phones. So, if you have an Android device, expect it to have Youtube and other Google apps. It’s deeply integrated into the system and it seldom has issues like other third-party apps. However, we have readers who own the Samsung Galaxy Note 8 who’ve been complaining recently about the error message “Unfortunately, Youtube has stopped” which basically notifies users that the app crashed for some reason.

This isn’t the first time we encountered an issue like this. In fact, we’ve also experienced crashing issues wherein the app just closes on its own without apparent reason. Of course, one way to make things work smoothly in a phone with pretty high specifications like the Note 8 is to keep all apps updated. Google can push updates whenever it wants and most of the time when apps like Youtube are being updated, you will be prompted the moment you open it. In some cases however, instead of being prompted with an update, some owners are notified by an error and that’s what we have to address in this case. So, if you’re one of the owners of this great phone and are currently bugged by a similar problem, continue reading as I will share with you the solution for this issue.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy Note 8 with Youtube app that keeps crashing


When a default or pre-installed app crashes, more often, the problem is with the app itself and it’s pretty much easy to fix. However, there are times when the problem is with the firmware considering the fact that it’s embedded in the firmware. We know a method or two that could take care of this problem so continue reading…

First Solution: Reboot your Note 8

If it’s the first time that Youtube crashed, then don’t do anything that could potentially mess up settings in your phone. Instead, reboot your device to refresh its memory as well as reload all core services.

There are times when the firmware and apps glitch and while they may seem like a serious problem, they’re not; you can fix them with a simple reboot. So, hit that Power key and take a little time rebooting it. After that, open Youtube to know if the app still crashes and if it does, try the Forced Reboot procedure.

Press and hold the Volume Down button and the Power key together for 10 seconds. It will reboot your phone but during the process, the phone simulates battery disconnect. It’s effective against minor firmware glitches as well. If the problem occurs, then move on to the next step.

Second Solution: Clear cache and data of Youtube

By deleting Youtube’s cache and data you’re actually resetting the app back to its default settings. There are times when caches and data get corrupted and when it happens, the app’s performance might be affected and may result to unexpected crashes. This is how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Youtube.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases. So, in case the problem continues after this, then the next method will definitely fix the problem.

Third Solution: Backup your files and data and reset your phone

For every app-related problem, a reset is also very effective especially if the app in question is pre-installed. However, you will have to go through all the hassle of backing up your files and data. So transfer your files over to the SD card or your computer. After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out of your device after the reset. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this post can help you one way or another. Regardless whether this works or not, leave a comment below so we would know. Thanks for reading.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

How to fix Samsung Galaxy Note 8 that won’t turn on (easy steps)

If a high-end phone like the Samsung Galaxy Note 8 becomes unresponsive and won’t turn on, depending on how the problem started, there’s always something you can do about it especially if the issue occurred without apparent reason or cause. As the owner, you should be the first one to know the events or factors that resulted to this problem.

Many of our readers have contacted us this problem and this isn’t the first time that we tackled it. We already know a thing or two that could fix it. In fact, this problem is more of a minor firmware issue than a serious hardware problem. However, if your phone got dropped on a hard surface or dipped in water prior to the problem, then it might be serious.

In this post, I will show you a quick fix to this problem and easy troubleshooting steps you can use. If you’re one of the owners of this device and currently having similar problem, then continue reading as this post may be helpful.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 8, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Quick fix for Galaxy Note 8 that won’t turn on

Most of the time when the phone’s screen turns black and unresponsive for no apparent reason, it’s a firmware crash. The same is true for units who are left charging overnight but found out to be dead in the morning and won’t turn back on. Many of the complaints we received from our readers regarding this problem were sent after an update so there’s also a possibility that this is due to a firmware issue. But assuming that the problem started out of the blue, the best solution to it is Forced Restart.

In Galaxy Note 8, a forced restart will simulate battery disconnect which may refresh the device’s memory. It’s actually the same as the battery pull procedure we often do to phone with removable batteries. It’s a simple procedure yet very effective in dealing with issues like this. To do this, press and hold the Volume Down and the Power key simultaneously for 10 seconds or until the screen flickers and logos start to appear on the screen. Do the same procedure a few more times if the phone won’t respond to your first attempt or try to press and hold the Volume Down button first and without letting go of it, press and hold the Power key. Keep both keys held for 10 seconds.

If the phone boots up, then you can consider the problem fixed at this point but there’s no guarantee this would never happen again in the future but at least, you now know what to do if the phone becomes unresponsive again.

If, after several attempts, your phone still won’t boot up, then it’s time to troubleshoot it. Move on to the next section for that.

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Troubleshooting Note 8 that won’t respond to Forced Restart

I understand that some owners are hesitant to troubleshoot their devices especially new Android users. So, if you are not comfortable following the procedures below, just bring the phone to the service center so that you can be accommodated by a Samsung tech. For those who are willing to do a couple of procedures to see if the phone turns, here’s what I suggest you do…

Check for signs of physical  and/or liquid damage

Look for scratches, dents and cracks as any force that could render the phone useless should leave a mark on the outside. If the phone looks flawless or has some minor scratches, then it’s not physical damage that caused this.

As to liquid damage, here’s what you should do…

  1. Look into the USB/charger port to find trace of water.
  2. Use a cotton swab to clean around the area or insert a small piece of tissue paper to absorb the moisture.
  3. Blow into the port to get rid of any foreign objects that may interfere with the circuit.
  4. Remove the SIM card tray and look into the SIM slot to find the Liquid Damage Indicator (LDI).
  5. If the LDI is white (it’s the original color), then there’s no water damage.
  6. If the LDI however, turned red, pink or purple, then it’s clear the cause of the problem is liquid damage.

In case of physical and/or liquid damage, bring the phone to the tech as there’s only so much you can do about it.

Try charging your phone to see if it would respond

It’s possible that the battery got drained and a few seconds before the battery got totally depleted, the system may have crashed leaving the phone without power and a crashed system. This would surely result to a blank screen, unresponsive keys and not charging issue.

I understand the phone won’t charge if the system crashed so regardless whether the phone responds to its charger or not, leave it plugged in for ten minutes after which, try turning it on. If it still won’t respond, then do the Forced Restart procedure again but this time while the phone is plugged in.

Basically, what we’re trying to accomplish here is to…

  • find out if the phone responds to its charger,
  • know if it’s just a drained battery issue,  
  • and determine if the phone would respond to Forced Restart while charging.

If this procedure fails like the first one, the next procedures will be to test your phone if it’s still capable of turning its components on.

Try running the phone in Safe mode

There’s a small possibility that the problem is due to some apps you installed. So we will try to disable all those apps at once and see if the phone boots up. You can do so by running the phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone starts in this mode, then you can consider the problem fixed as the phone finally turned on. The next minor thing to do is find the app that’s causing the problem and uninstall it. However, if the phone still won’t boot up in this mode, then try the next one.

Boot the phone up in Recovery mode

This is the final test. If it still fails to turn the phone on, you should bring the device to the service center as it might be an issue with the hardware. But if you can successfully boot the device in Recovery Mode, then you can try wiping the cache partition and/or do the Master reset. Both of these procedures can surely bring the phone back to its normal operation and performance.

How to boot Note 8 in Recovery Mode and wipe cache partition

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe cache partition’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  7. Press the Power key to restart the device.

How to boot Note 8 in Recovery Mode and do the Master Reset

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe data / factory reset.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you still need our help after this, don’t hesitate to contact us anytime.

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How to fix screen flickering issue on your Samsung Galaxy Note 8 (easy steps)

Display issues in mobile devices like screen flickering can be attributed to software errors or hardware damage. The latter could be the underlying cause if there were previous instances of hard falls or liquid exposure on the device. But if the screen flickering problem suddenly occurs, then it could be due to a system malfunction. Bad apps, faulty update, and incorrect display settings are usually among the common triggers for software-related display errors. Considering that the problem is tied to software errors, there are a few workarounds you can try on to troubleshoot and fix it on your end. The methods I’ve highlighted below can be utilized when dealing with screen flickering problem on a particular Samsung handset, which is the Galaxy Note 8. Feel free to refer to these workarounds whenever you need more help in fixing the annoying flickering display.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Restart your phone.

For first instances, your phone screen may be flickering because of random software glitches. And in that case, the issue can potentially be resolved by restarting your device or soft reset. This should clear any minor software errors that might have caused your display to suddenly act oddly. A soft reset or device restart can be done in two way depending on what state your device is. If your phone is still able to respond properly, you can do the usual restart with these steps:

  1. Press and hold the Power button for a few seconds until the Power off prompt appears.
  2. Tap the Restart option.
  3. Tap Restart again to confirm.
  4. Give your phone up to 90 seconds to complete the restart process.

Meanwhile, if your phone is frozen or not responding, you can perform a soft reset using the hardware keys instead. And here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone power cycles.

No data will be deleted from either methods so there’s no need for backups.

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Second solution: Quit all background apps.

Background apps can go rogue when they crash and when this happens, certain functions including display rendering may also become affected or stopped working as intended. Although it offers an advantage to keep your apps running in the background especially for multitasking purposes, there are times when you really have to quit them. To make sure that none of your background apps is trigger your display to flicker at some point, force them to close with these steps:

  1. Press the Recent apps key located on the bottom left corner of the screen. Doing so will show up a list of your recently used apps.
  2. To close an individual app, tap the app from the list and drag it to the left or right. Alternatively, you can just tap the X.
  3. To close all recent apps at once, tap the option to Clear All instead.

After clearing all background apps, restart your phone to apply  the new changes and to refresh the phone’s internal memory.

Third solution: Manage display settings.

Some people who have encountered a similar issue in which their Galaxy Note 8 screen starts to flicker have found out that screen brightness has something to do with it. Others have it that the screen would flicker if the display is set to too high while others at some other level. To make sure this is not causing your phone to act the same, try to manage the display settings and adjust the screen brightness. Here’s how to access and manage display settings, particularly screen brightness on your Samsung Galaxy Note 8:

  1. Open the notification panel by dragging the status bar downwards.
  2. Next, drag the notification panel downwards.
  3. Then tap the arrow next to the brightness adjustment bar.
  4. If you want to show the controls on top, tap the switch to Show Control on top.
  5. Tap Done when you’re finished modifying display settings.

Restart your phone then see if that fixes the flickering display.

Fourth solution: Boot your phone into safe mode.

If configuring the screen brightness settings doesn’t help, you can proceed with diagnosing apps. Some third-party apps can be the culprit especially when they get corrupted or contain some malware that might have ruined your phone’s screen functions. Booting in safe mode will disable all third-party apps so it would be easier for you to determine if the screen flickering problem is isolated to a downloaded app or not. Here’s how to enable safe mode on your Galaxy Note 8:

  1. Turn your phone off.
  2. Then press and hold the Power button past the model name screen.
  3. When the Samsung logo appears, release the Power button.
  4. Immediately after releasing the Power button, press and hold the Volume Down key.
  5. Keep holding the Volume Down key until the phone finishes restarting.
  6. By then you should see the Safe Mode badge at the bottom left corner of the screen. At this point, you can release the Volume Down key.

If the screen doesn’t flicker while in safe mode, then it’s apparently due to some bad apps. Now you can try uninstalling individual apps starting from the most recent app you’ve downloaded before your phone screen started to flicker. Don’t forget to reboot and test your device after removing an app to know when the problem is gone.

Fifth solution: Perform a master reset.

A master reset or factory data reset can be regarded as the last option if none of the given solutions is able to fix the problem and that your Note 8 screen flickering issue persists. It might be due to a more complex error in the phone system like bug-triggered firmware crashes that caused you this problem. And the only way to clear these errors is a full system reset. But it’s also worth noting that this reset will result to data loss as it will wipe everything out from your phone system including your personal information, customized settings, downloaded apps and files. That said, creating a backup would be necessary. If you’re willing to take a chance in this method, then back up your files and follow these steps to proceed with a master reset.

  1. Press the Volume Up, Home (Bixby), and Power buttons simultaneously for a few seconds.
  2. When the Android logo appears, release all buttons and wait for the Android recovery menu options to display.
  3. From the Android recovery menu, press the Volume Down key several times to highlight or select wipe data/factory reset option.
  4. Then press the Power button to confirm selection.
  5. Press the Volume Down key until Yes — delete all user data is highlighted.
  6. Then press the Power button to confirm select. This will instigate the master reset.
  7. When the reset is finished, the Reboot system now option is highlighted.
  8. Press the Power button to restart your phone.

Alternatively, you can reset your Note 8 through settings. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Go to Cloud and accounts.
  4. Tap Backup and restore. Doing so will allow you to create a backup of your important data before wiping them all.
  5. After creating backups, go back to the Settings menu.
  6. Tap General Management.
  7. Scroll to and tap Reset.
  8. Then select Factory data reset from the given options.
  9. Tap Reset to continue.
  10. If prompted, enter your credentials.
  11. Tap Continue.
  12. Then tap Delete all to confirm reset.

Wait until your phone completes the reset and restarts. By then you can proceed with the initial setup process.

Service option

A damaged screen component on your Galaxy Note 8 might be the underlying cause of the problem. In this case, none of the aforementioned solutions can fix the issue because what your phone needs is service. Having said that, you will need to take your device to a nearby service center and have it diagnosed by an authorized technician instead. Any found damaged component will then be taken care of properly to get your phone back up and running smoothly.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Camera Failed error on your Samsung Galaxy Note 8 (easy steps)

When the camera on your smartphone is not working, it doesn’t always indicate that the physical camera is busted. In fact, most widespread camera problems are tied to software errors than hardware damage. This means that they are rectifiable by end-users. Highlighted in this post are generic solutions and recommended workarounds used to deal with a relevant problem transpiring on the Samsung Galaxy Note 8 camera. It’s about the dreaded camera failed error. Read on and get help when needed.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

First solution: Force close Camera app and restart.

If it appears as a random issue like when you only see the camera failed warning when using a certain video or image file through the camera app, then it’s an isolated issue that can be rectified by forcing the camera app to close and then restart it. Here’s how:

  1. Swipe up or down from the center of the Home screen to show the Apps tray.
  2. Navigate to Settings then tap Apps.
  3. If necessary, tap the Dropdown icon then select All apps.
  4. Tap to select individual apps then tap the option to Force Stop.
  5. If prompted, tap Force Stop again to confirm.

To apply the changes and refresh your apps and phone system, perform a soft reset or simply restart your phone. Doing so will also help clear up the internal memory of your phone for better and smoother functions.

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

In the case where your device gets frozen as the camera app becomes erratic, a forced reboot would be necessary. It’s a simulated battery removal procedure that works the same as a soft reset does without affecting any data stored on the internal memory of your phone. And here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone reboots.

Once your phone has rebooted completely, try to launch the camera app again and see if the camera failed error is gone. If not, then move on and try the next solution.

Second solution: Clear app cache and data/wipe cache partition.

Cache are temporary files that are stored on apps and phone system too. These files are important for fast reloading of similar information but can also trigger errors when they get corrupted. To rule corrupted app cache from the possible triggers, try to clear cache and data from the Camera app with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then select Apps.
  3. Tap on Camera app.
  4. Go to Storage.
  5. Tap the option to Clear Data then tap OK. Selecting this option will delete any stored data in the app including settings and other saved information thus it’s optional.
  6. Tap Clear Cache. This option clears temporary files or cache files from the Camera app.

Restart your phone when you’re done clearing app cache and data and then try to open the camera app. If it still shows a camera failed error, then try wiping the cache partition on your Galaxy Note 8 with these steps:

  1. Turn off your phone.
  2. When it’s powered down, press and hold the Volume Up, Bixby (Home), and Power buttons simultaneously.
  3. Release all buttons when the Android logo appears. The Android system recovery menu options will then show up following the Installing system update prompt.
  4. Press the Volume Down button several times to highlight wipe cache partition from the given options.
  5. Press the Power button to confirm selection.
  6. Press the Volume Down button until Yes is highlighted.
  7. Then press the Power button to confirm.
  8. When the Reboot system now option is highlighted, it denotes that the wipe cache partition is finished. At this point, press the Power button to restart your device.

Third solution: Boot into safe mode and diagnose apps.

All third-party apps are temporarily disabled when you boot your phone in safe mode. This then allows you to determine whether a third-party app is triggering the Camera failed error upon loading the camera app. Follow these steps to enable safe mode and diagnose apps on your Note 8:

  1. Turn off your phone.
  2. Press and hold the Power button past the model name screen.
  3. Release the Power button when the Samsung logo appears on the screen.
  4. Immediately after releasing the Power button, press and hold the Volume Down button.
  5. Continue to hold the Volume Down button until the phone completely restarts.
  6. When you see the Safe Mode label at the bottom left corner of the screen, release the Volume Down button.

Try using the camera app while in safe mode. If the error is gone, then you will need to find out which from your downloaded apps is the culprit. To give you some clues, try to think of which app you’ve added before the camera error started to show up. You may need to uninstall your recent apps individually in this case.

If the camera failed error still occurred with safe mode enabled, then you need to continue troubleshooting software problems on your phone that might have caused the camera app to become this erratic.

Fourth solution: Update device software to the latest version available.

New software updates not only bring in new features but also offer security enhancements and fix patches to address existing errors and software problems. If you haven’t already, then check for any available software update for your Note 8 over-the-air (wirelessly) with these steps:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software update. If an update is available, back up all important data for safekeeping.
  4. To instigate update downloaded, select the option to Download updates manually.
  5. Tap OK.
  6. Tap Start.
  7. If prompted with a restart message, tap OK to instigate device reboot or soft reset. Doing so will apply the new changes from the recently installed update on your device.

Reboot your phone when the update is completely installed. This will implement all new changes from the recently installed software update on your device. Then test the camera app to see if it is already working flawlessly.

Fifth solution: Backup and reset your device to factory defaults.

As your last resort if all else failed to fix the camera failed error on your Samsung Note 8, you may go for a master reset to wipe everything from your device system including bugs and malware that might have caused this error to persist. After the reset, your device will be restored to its factory defaults settings. This means the need for you to set up everything again. If you’re willing to give it a shot, then follow these steps to get started:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then go to Cloud and accounts.
  3. Tap Backup and Restore then enable the switch to Back up my data or Restore option.
  4. Wait until the backup creation is finished.
  5. Then go back to the Settings menu by pressing the Back key.
  6. Tap General Management.
  7. Tap Reset.
  8. Select Factory data reset from the given options.
  9. Tap Reset.
  10. When prompted, enter your screen lock credentials.
  11. Tap Continue.
  12. Tap Delete all to confirm.

Your phone will restart automatically when the reset is finished. By then you can proceed with the initial device setup. A setup wizard will walk you through the entire process so it should be quick and easy.

Seek further assistance

You may contact Samsung Support or your carrier for other options and recommendations especially if the problem started after installing a new software update. Doing so will allow them to make necessary assessment to determine whether the Camera Failed error you’re dealing with is triggered by some update bugs. If the problem only occurs to the pre-installed camera app on your Galaxy Note 8, then you can try using other similar app as temporary option.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Fixing Samsung Galaxy Note 8 with Black Screen of Death (easy steps)

We’ve already addressed the Black Screen of Death issue a few months after Samsung Galaxy Note 8 was released last year and since then we’ve received tons of emails from our readers. It seems that there are still a lot of owners who are experiencing this problem that’s why we need to address it again but this time, we will be providing you with a solution that worked for many of our readers.

At the later part of this article, we will still be suggesting troubleshooting procedure you can follow in case the solution doesn’t work. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading to know what to do with it.

Before we move on to our solution and troubleshooting guide, if you are looking for a solution to a different problem, then make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you still need our help after that, then contact us through our Android issues questionnaire.

Quick fix to the Black Screen of Death issue on Galaxy Note 8

We already know this solution because black screen of death is often caused by a system crash and there’s no better way to address it than this. Since we published our first article on this problem, we’ve received hundreds of messages confirming that this solution works. In our first post, this is just part of our troubleshooting guide but now it’s a fix although we can’t guarantee that it will fix every black screen issue since not all problems are the same. But it won’t hurt if you try this…

Solution: Press and hold the Volume Down button and the Power key simultaneously for 10 seconds (or more).

If this doesn’t work, press and hold the Volume Down button first, don’t let go of it, then press and hold the Power key. Keep both keys held together for 10 seconds and it should bring the phone back to life provided there’s enough battery and that this problem is due to a system crash. If this fails either, do this…

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy Note 8 to it using the original USB cable.
  3. While the phone is connected to its charger, press and hold both Vol Down and Power keys together for 10 seconds or more.

After trying these things and the phone remained to be unresponsive and won’t turn back on, then you should try troubleshooting it before you decide to bring it to the service center.

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Troubleshooting Galaxy Note 8 with Black Screen of Death issue

Basically, there are only a couple of troubleshooting procedure you can try to see if the phone is still capable of powering up but before that, you have to verify that this is not an issue caused by liquid damage…

  1. Look into the USB port to see if there’s a trace of water or liquid of any sort.
  2. Clean the area using a cotton swab or get rid of the moisture by inserting a small piece of tissue into the port.
  3. Check the Liquid Damage Indicator (LDI) to know if it’s tripped or not.
  4. Remove the SIM card tray and look into the SIM slot to find the LDI.
  5. If the LDI is white, there’s no liquid damage; if it turned red or purple, then there’s liquid damage.

In case there’s a sign of liquid damage, don’t anything except bring the phone to the service center so that the tech can clean it up for you.

After verifying there’s no liquid damage, try the following procedures to try and bring the phone to turn on.

Try to run the phone in Safe mode

Usually, we recommend to our readers to run their phones in safe mode to disable all third-party apps but this time we just want you to do it for the sake of knowing if the phone is still capable of starting up in its bare bones.

  1. Press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

If the phone turns on in this mode, consider the problem fixed. The next thing you need to do is find the app that’s causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap the app you suspect.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

However, if the phone also refuses to turn on into this mode, try the next step.

Try to boot your Note 8 in Recovery mode

The Android system recovery mode is the fail-safe for almost all Android devices so even if there’s a serious firmware issue for as long as the hardware and the battery is fine, your phone should be able to boot up in this mode. If successful, you can do a couple of things that might help fix all other issues with your phone. But just like booting in safe mode, the moment your phone turns into this mode, consider the problem fixed. But I suggest you do the wiping of the cache partition if the phone boots into this mode successfully…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Or you can do the Master reset if there are complications after wiping the cache partition but bear in mind that all your files and data will be deleted including your contacts, messages, pictures, music, videos, etc…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

However, if the phone cannot boot up in recovery mode, then it’s time to bring it to the service center because the problem is something that you can’t fix by yourself. But even if you are techie enough to open up your phone, there’s no guarantee you can fix the problem by yourself and the fact that the warranty will be voided when you do so makes things a bit more complicated.

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What to do with your new Samsung Galaxy Note8 with a screen flickering issue [Troubleshooting Guide]

Hardware problems are always very difficult to fix in a phone with all components glued together to resist water from entering and messing up everything. Such is also the case with the new Samsung Galaxy Note8 with IP68 rating (water and dust resistance). However, there are times when hardware issues occur and one of the most common ones is the screen flickering.

But just because the display of your new phone is flickering doesn’t meant it’s a hardware problem. We’ve also encountered this kind of problem with other phones before but they caused by apps or firmware issues. So, we really just can’t be certain what the problem with Note8 is when it has this symptom. We need to troubleshoot to know more about the problem and that’s what we are trying to accomplish in this post.

If you’re one of the owners of the new Note8 and are experiencing a similar concern, continue reading this post as it may be able to help you fix it.

If, however, you’re looking for a solution to a different problem, then take time to visit our Galaxy Note8 troubleshooting page for we have already provided solutions to some common issues with this device. Try to find problems that are similar with yours and use the solutions and workarounds we suggested. If you can’t find something similar and you badly need help, consider contacting us by filling up our Android issues questionnaire. Make sure to provide us with the information we need so that we can help you better. Don’t worry, it’s free.

What to do about the Galaxy Note8 with a flickering screen

A brand new phone should work without a hitch but there are always times when you can get something that has issues out of the box. We can’t control these things and if you’re one of the owners that face this kind of problem, the least you could is troubleshoot your device to know if this is something that can be fixed without any help from a tech. With that being said, here’s what you need to do about it…

Step 1: Reboot your phone in safe mode and observe

We immediately need to rule out the possibility that the screen flickering is caused by a third-party app. We’ve seen cases wherein some apps may cause the display to flicker from time to time especially CPU and graphics-intensive games.

When the problem is at the app level, it can easily be fixed since third-party apps can easily be removed together with all their files and data. That’s why it’s imperative you do this procedure first. Here’s how you run your Note8 in Safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

After you’ve successfully brought your device to run in this environment, continue using it to know if the flickering continues because if it disappeared, then it’s a clear sign the problem is caused by one or some of the third-party apps you installed. In which case, try to check if there are apps that need to be updated and take time to update them. Here’s how it’s done…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If you are already suspecting an app or two, try clearing their caches and data first and if that won’t work, uninstall them and then reboot your phone in normal mode to know if the problem still occurs.

How clear apps cache and data on Galaxy Note8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy Note8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the flickering continues while in safe mode or if the problem remained even after doing all the procedures above, then there’s a chance it’s a firmware issue. Move on to the next step.

Step 2: Delete all system caches as some may have already been corrupted or obsolete

We’ve also encountered this kind of problem before that started shortly after an update. It suggest that they system caches have something to do with it. We cannot actually pinpoint which cache is causing the problem as there are thousands of them in your phone and average users don’t have access to them. So, to rule this possibility out, you just have to delete all those caches at once and the system will rebuild them during the boot up process.

Just boot your phone up in Recovery mode and then wipe the cache partition and then leave everything else to the system…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After this, closely observe your phone to know if the screen flickering remained and if so, then the last step may help you get rid of it.

Step 3: Bring your phone back to its original configuration

We will still be ruling out the possibility that this problem is due to a firmware issue so we need to try to bring the phone back to its factory default settings. However, all your files and data that are saved in your phone’s internal storage will be deleted so make sure you make a backup. After which, take note of your Google ID and password or better yet, disable the Factory Reset Protection in your phone so that you won’t be locked out after the reset.

How to disable Galaxy Note8 Factory Reset Protection

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to perform the Master Reset on your Galaxy Note8

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your Note8 from its Settings menu…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

If the flickering continues after the reset, then bring your phone back to the store to have it checked or even replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 8 WiFi that keeps dropping / disconnecting (easy steps)

Connectivity issues are among the most annoying problems any smartphone owners may encounter. Some of our readers that own the Samsung Galaxy Note 8 have contacted us regarding network related issues that, according to them, occurred after an update or started without any apparent reason or cause.

Slow or no connection at all is just one of the results of this problem that’s why it’s very annoying. In this post, I will share with you on solution that’s very effective in dealing with this kind of problem. It’s usually a part of our troubleshooting guide but since many of our readers confirmed that it worked for them, we are now confident to call it a solution and I suggest you try it to.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 8, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Solution to WiFi / network issues with Galaxy Note 8

Internet connectivity issues are often minor problems that any user could be able to fix regardless of the device they’re using. When it comes to the Galaxy Note 8, fixing these types of issues are a lot easier since the device itself is built to be connected to a network that allows internet access and that by default, the device is programmed to automatically connect to trusted networks.

One of the effective solutions that would help you fix a connectivity or network issue is by resetting network settings. This will reset all data connections back to the out of the box factory defaults and the following changes will occur:

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

The following network connection status will be brought back to their defaults as well:

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

So basically, after doing the procedure, you will have to turn the WiFi back on to detect the hotspot you usually connect to and continue your observation. Now, here’s how you reset the connection settings in your Galaxy Note 8:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

If the problem continues to manifest after this procedure, try resetting all settings in your phone as there could be some incorrect settings in your phone. It almost has the same effects as with the full reset only that your files and data will not be deleted. Here’s how you do that:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Should the problem continue after all this, then it’s more than just an issue with phone’s radios. Continue reading to know how to troubleshoot your Galaxy Note 8 that keeps on disconnecting from a WiFi hotspot.

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Solved Samsung Galaxy Note 8 No Sound Notification For Text Message

The #Samsung #Galaxy #Note8 is the latest model in the Note series of devices that was released last year. This phone has the usual characteristics of a Note device such as a large Super AMOLED display measuring 6.3 inches which works with an S Pen. It also has a powerful hardware architecture capable of running several apps without lagging. It’s also the first Note device that sports two rear cameras both of which having an optical image stabilization feature. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 8 no sound notification for text message issue and other related problems.

If you own a Samsung Galaxy Note 8  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 8 No Sound Notification For Text Message

Problem: I have had my Galaxy Note 8 phone for several months with no problems,except when a friend returns a reply to my text within a minute or so my phone does not give me a sound notification. I must keep checking my messages to see reply. This only happens on return replies. What can I do to correct this problem?

Solution: The first thing that you need to do in this particular case is to check if you might have muted the conversation thread of your friend. When it is muted you won’t get any notification sound. To unmute the thread open the text message then select the contact name located on the top left corner. Tap on the down arrow which will then open the conversation settings. Make sure the notifications bar setting is in the on position.

In case the text messaging thread is not muted then proceed with the following troubleshooting steps listed below.

  • Clear the cache and data of the text messaging app from the application manager. Check if the issue still occurs.
  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then you might have downloaded an app that is causing this problem. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

Note 8 Message Sending Failed Error

Problem: My phone is having an issue where when I try to text someone it tells me the message failed to send due to a network error. I’ve tried restarting the phone many times, and I know I have service because I am able to access the internet without WiFi and make phone calls. In addition, people are telling me they are getting the messages that my phone says are undeliverable, delivered to them four times in a row.! It just started doing this and I can’t seem to fix it.

Solution: If your phone is getting a strong signal from the network and the recipient of the text message is receiving the text message even if your phone is saying that the sending has failed then the problem could be caused by a glitch in the messaging app. Try clearing the cache and data of the text messaging app from the application manager. Once this is done wipe the cache partition of the phone from the recovery mode. Try checking if the issue still occurs.

In case the issue persists then you should consider doing a factory reset. Make sure to backup your phone data before doing the reset.

Note 8 Not Receiving Text Messages

Problem: I’m not receiving texts until way after they are sent (sometimes 30-45 minutes, sometimes an hour and a half or more). When they come in, they just appear in the text thread where they should have been with the correct timestamp of when they were sent, but I receive no notification. A second issue is when I go look back on messages, some of my messages that I recently sent will no longer appear in the thread. As if they were never there. Even though i know for a fact they were sent because people responded. All of these issues started a week ago today when I updated my phone to the newest version. I’ve tried several soft resets. Thank you!

Solution: If this problem occured right after a software update then this is most likely caused by some old software data that has not been completely removed during the update process. The best way to fix this problem is to backup your phone data then do a factory reset.

Note 8 Not Sending Attachments In Text Message

Problem: I have a Samsung galaxy note 8, Verizon unlocked. I have changed carrier to AT&T, it works except can not send an attachment of text messages. I have contacted Samsung and AT&T but did not fixed the problem.

Solution: Since you switched networks you will need to make sure that the APN settings of the phone are correctly set to that of the AT&T network. This APN setting allows the phone to access the mobile data network of the carrier thus making sure that you are able to send or receive an MMS.

  • Name: NXTGENPHONE
  • APN: NXTGENPHONE
  • Proxy: Not set
  • Port: Not set
  • Username: Not set
  • Password : Not set
  • Server: Not set
  • MMSC: http://mmsc.mobile.att.net
  • MMS proxy: proxy.mobile.att.net
  • MMS port: 80
  • MCC: 310
  • MNC: 410
  • Authentication Type: None
  • APN type: default,mms,supl,hipri
  • APN protocol: IPv4
  • Bearer: Unspecified

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to create, delete and manage contacts and caller groups on your Samsung Galaxy Note8 [Tutorials]

You may already have hundreds of contacts in your phone and if you’ve already imported them over to your new Samsung Galaxy Note8, you must know how to manage them properly so it would be easier to find a contact when you’re trying to send text or make phone calls.

In this post, I will guide you on how to create a new contact, delete an existing one, create a caller group and add a number to it, export and import your contacts list, etc. If you’re new to Android, this will help you a lot as everything here follows almost the same set of instructions in managing contacts. So, continue reading below for the instructions.

But before we jump to our tutorials, if you found this post while looking for a solution to a problem with your phone, then I suggest you visit our Note8 troubleshooting page for we have already addressed the most common problems with this phone. Find issues that are similar with yours and use the solutions we suggested. If you need more help, don’t hesitate to contact us by filling up our Android issues questionnaire.

How to add a new contact in your Galaxy Note8

Adding contacts to your Galaxy Note 8 is pretty straightforward but as easy as it may seem, some owners may find it a bit difficult especially that it requires a little bit of typing for the contact’s name, email and even the phone number itself.

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Contacts.
    3. Tap the Create icon (+ with a face).
    4. Choose location to save contact:

 

  • Phone
  • SIM card
  • Google

 

    • (a list of any other accounts will appear)
  2. Enter details into the Name, Phone, and Email fields.
  3. If desired, tap View more to enter additional contact information.
  4. When done, tap SAVE.

How to add a contact to speed dial in your Galaxy Note8

Everybody knows how important speed dial is that’s why we always recommend to our readers to setup one especially for emergency numbers. If you got yourself a new Galaxy Note8, here’s how you setup the speed dial…

  1. From any Home screen, tap Phone > CONTACTS tab.
  2. Tap the 3 dots icon in the top right.
  3. Tap Speed dial.
  4. Tap the number you want to assign the speed dial number. The #1 slot is always assigned to Voicemail and cannot be changed.
  5. Tap the contact you want to assign to the speed dial number.
  6. Tap the arrow in the left corner to go back to the Phone app.

How to delete a contact from your list on your Galaxy Note8

We don’t usually delete a contact from our list but there are times that it’s easier to delete a contact and create a new one than to edit it. In this case, this tutorial might be very helpful for you.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the desired contact.
  4. Tap the 3 dots icon.
  5. Tap Delete.
  6. Tap DELETE to confirm.

How to create a caller group in your Galaxy Note8

Creating a caller group is sometimes helpful to say “categorize” our contacts, although it’s not really that necessary. However, if you are in a situation wherein you need to include a contact to a group, here’s how you create one…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the 3 dots icon.
  4. Tap Groups.
  5. Tap Create.
  6. Enter the name for the group, adjust the ringtone, add member then tap SAVE.

How to add a contact to a caller group in your Galaxy Note8

And this is how you actually add a contact to the caller group you just created…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the desired contact you wish to add to the group the tap Details.
  4. Tap EDIT.
  5. Tap Groups.
  6. Place a check in the Groups you wish to assign to the contact.
  7. Tap the arrow to go back to the Contact profile.
  8. Tap Save.

How to Import / Export contacts in your Galaxy Note8

Importing your contacts means you’re restoring them and you usually do this right after the reset to download all your contacts back to your phone and be visible through the Contacts app and other apps that may have access to them. Exporting them, however, is the opposite; you’re actually creating a file that contains all your contacts and usually it’s saved into the SD card so it will be safe during a reset. Usually, the file that will be created is a .vcf file which is also recognizable to other applications that deal with contacts…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the 3 dots icon > Manage contacts.
  4. Tap Move contacts from phone.
  5. Tap the account you want to move the contacts to, then tap MOVE. This makes sure your contacts are stored online.
  6. Tap Import/Export contacts.
    • To import contact, tap Import then select SD card. Choose the contacts to import, select Internal storage and then select Done > IMPORT > OK.
    • To export contacts, tap Export then select SD card. Choose the contacts to export, then tap DONE > EXPORT > OK.

I hope that you find these tutorials helpful one way or the other.  

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.  

Samsung Galaxy Note 8 went completely dead, turned itself off and won’t charge anymore [Troubleshooting Guide]

Ever since we started providing support to our readers way back 2012, one of the most common issues we encountered with almost all Galaxy models is when the phone just turns itself off without apparent reason and no longer responds when the user tries to turn it back on. Such is the case with some of our readers who own the Samsung Galaxy Note 8. We often refer to this problem as the “black screen of death” because the device actually becomes unresponsive when this occurs.

There were cases that we’ve actually fixed the problem but we also have readers that we referred to technicians because even after doing some troubleshooting procedures, their phones continue to be unresponsive. I will tackle this problem again in this post and this time, we’ll try to determine the cause and the problem itself. Then, we’ll try to formulate a solution that may bring the phone back to life.

Now, before we move on to our troubleshooting guide, if you are looking for a solution to a different issue, make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most common problems reported by owners of this device. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance from us, don’t hesitate to contact us through our Android issues questionnaire.

Troubleshooting Note 8 that went dead and neither turns on nor charge


There are times when a seemingly complicated problem is actually just a minor hiccup. We don’t need to jump to some complicated procedures when troubleshooting a possible black screen of death problem. Instead we’ll work our way up following a systematic step-by-step method. This is what you need to do about it…

Verify there’s no physical or liquid damage

For a phone that went completely dead, this is this first thing you should do. As to the physical damage, you can easily spot some dents or scratches on the outside. If the phone fell on a hard pavement or floor, the screen might crack or break. If there’s no sign of physical damage, try liquid damage.

The first thing you should look into if you’re trying to find out if your phone is suffering from liquid damage is the USB or charger port. Your Galaxy Note 8 is water-resistant but it’s not waterproof so it’s always possible that liquid is the cause of this kind of problem.

Upon checking the USB port and there’s no sign of liquid, try to check the Liquid Damage Indicator to know if water has found its way inside your device. Remove the SIM card tray and look into the SIM slot; look for a small sticker. If it’s still white, then there’s no liquid damage however, if it turned red, pink or purple, then it’s confirmed that there’s liquid damage. Either it’s physical or liquid damage, you should bring the phone to a tech.

On the other hand, if your Note 8 doesn’t have any signs of both physical and liquid damage, then move on to the next step.

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Do the Forced Reboot procedure

The Note 8 packs a really impressive hardware but it’s still not free from minor firmware-related issues like system crashes. If the firmware crashed for some unknown reason, you may also get the black and unresponsive screen, then your phone won’t charge; it’s because the firmware isn’t responding.

Unlike previous models of Galaxy devices that have removable batteries, you cannot do the battery pull procedure with your Note 8. However, you can simulate battery disconnect which basically has the same effect as with the battery pull. To do this, press and hold both the Volume Down and Power buttons simultaneously for 10 seconds. If the problem is indeed just due to a system crash, then your phone should boot up normally after properly doing the forced restart procedure.

If the phone doesn’t boot up after attempting for the first time, then do it again just to be sure you’re doing it right. Remember, there’s a different effect if you pressed the Power key before the Volume Down button. You should press both simultaneously or you can try pressing and holding the Volume Down button and without letting go of it, press and hold the Power key.

Try charging your phone

I understand the phone may not charge even if you connect it to its charger if its firmware crashed but we need to confirm. So, connect the AC adapter to a working wall outlet and connect the phone to it using the original cable. Leave the phone be for 5 minutes and if the charging signs aren’t showing up after that, then do the forced reboot procedure once again but this time while the phone is connected to its charger.

It’s possible that the battery got completely drained and the system crashed just before the phone died due to lack of power. By pressing and holding the Volume Down and Power keys while the phone is connected to the charger, you’re actually forcing it to restart and use its charger as the source of power instead of its battery. If it successfully turns on after this, then allow it to fully-charge its battery and this might be the end of the problem. After all, the main problem here is that the phone went completely dead but now it’s up and running.

However, if it still won’t turn on after doing this procedure, do the following two procedures to know if your phone is still capable of powering up its hardware.

Attempt to turn it up in Safe mode

Another possibility that we have to consider at this point is the fact the third-party apps (or any app for that matter) may also cause this kind of problem especially if some of them keep crashing. Applications that you downloaded and installed will run only in normal mode, if one or some of them is causing the problem, then you should be able to boot your device in Safe mode wherein all third-party apps are temporarily disabled. Follow these steps to see if your phone can still boot up in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone successfully boots up in this mode, then next thing you should do is find the apps that cause the problem and uninstall them.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Try to boot your phone up in Recovery mode

You need to do this if your phone couldn’t boot up in safe mode and remained unresponsive when you tried to. In recovery mode, all hardware components are powered up but the Android interface and all other files and apps will not run. The purpose of this procedure is for us to know if your phone is still capable of running in this mode because if so, you can actually do a couple of things that might just fix the problem; you can try wiping the cache partition and do the Master reset.

How to run Note 8 in recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to boot Note 8 in recovery mode and do the Master reset

You only have to do this if your phone successfully run in recovery mode but couldn’t successfully boot up after wiping the cache partition. Take note your files and data will be deleted if you can successfully do this procedure…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the phone can’t boot up in recovery mode, then bring it back to the store to have the tech check it out. If you still need our help, then contact us.

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