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Samsung Galaxy J6

How To Fix Samsung Galaxy J6 Screen Burn-In Problem

The #Samsung #Galaxy #J6 is one of the best mid range Android smartphone model that you can get in the market today. Released just this year, this phone has a 5.6 inch Super AMOLED display that although has a 720p resolution is still able to provide a crisp and rich image. Under the hood is an Exynos 7870 processor which when paired with 4 GB of RAM allows the device to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 screen burn-in problem.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Screen Burn-In Problem

Problem: Somehow on my Samsung galaxy j6 there is a double home screen. Like an overlay. I uninstalled the one app from the phone, still can’t remove the icon from the screen. There is a 2nd app screen which is where I must access all apps from. The 1st screen is just frozen there and useless. Unremoveable. I tried a soft reset, nothing works. I can send a screenshot if that would help.

Solution: Before troubleshooting this issue it’s best to make sure that your phone is running on the latest software version. If an update is available then make sure to download and install it first.

The issue that your phone is experiencing right now is a screen burn-in problem which is common for devices when a static image is always displayed on the AMOLED screen. This can cause the image to be burned on the display, hence the term screen burn-in. While this is a hardware related problem which can only be fixed by replacing the display assembly there are instances when a software glitch can cause this problem which we will be checking right now.

Check if the issue occurs when the phone is started in Safe Mode

The first thing you have to do in this case is to check if an app you downloaded is causing the problem. This can be done by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Perform a factory reset

If the issue still occurs in Safe Mode then you will have to do a factory reset. This will revert your phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to create a backup copy before proceeding.

  • Open the apps drawer
  • Launch “Settings”
  • Go to “Cloud and accounts”
  • Tap “Backup and restore”
  • Optionally, turn “Back up my data” and “Restore” On or Off
  • Return to “Settings” and access “General Management”
  • Tap “Reset” – “Factory data reset”
  • Tap “Reset device”
  • If your phone is protected by a lock screen, enter your PIN / password to proceed
  • Tap “Continue” – “Delete all” to confirm

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Battery Drains Fast

The #Samsung #Galaxy #J6 is one of the mid range Android devices available in the market that performs quite well. This phone uses an Aluminum body with a 5.6 inch Super AMOLED display on the front. Under the hood is an Exynos 7870 processor which when combined with 4GB of RAM allows the phone to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 battery drains fast issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Battery Drains Fast

Problem: I have bought a Galaxy J6 of days ago. After using it i noticed that battery is behaving abnormally.I charged it to 100%.Than started draining it.I saw that battery drains from 100% to approx 50% at normal rate.Than from 50% to 35% it drained very fastly,than it dropped from 35% to 20% instantly than from 20% to 0% very very rapidly.I calibrate my battery.I drained it completely than charged it to 100%.Now it started draining at faster rate from 100% to 0% equally.It drains 1% in 2 minutes using Facebook on LTE on full brightness with all other things disabled.Is it normal rate? If not then plz suggest me some solution.I have tested battery in safe mode but result is same.

Solution: Before performing any troubleshooting steps on this phone its best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Perform a soft reset
The phone will usually drain its battery quickly if there are a lot of services running. The first thing to do in this case is to refresh the phone software by doing a soft reset.

  • Hold the Power button for 3-5 seconds.
  • Tap Power off.
  • When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.
  • Turn on the phone then check if the issue still occurs.

Check if the problem occurs in Safe Mode

The next thing to do is to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which makes it use up more battery life. To check if an app is causing this problem is to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the battery drain issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your device will store cached data of apps in a dedicated partition in its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Calibrate the battery

One way to fix this particular problem is to calibrate the phone battery.

  • Discharge your phone fully until it turns itself off.
  • Turn it on again and let it turn off.
  • Plug your phone into a charger and, without turning it on, let it charge until the on-screen or LED indicator says 100 percent.
  • Unplug your charger.
  • Turn your phone on. The battery indicator will likely not say 100 percent, so plug it in (leave your phone on for this) and continue charging until it says 100 percent on-screen as well.
  • Unplug your phone and restart it. Make sure it displays 100 percent. If not, plug the charger back in until it shows 100 percent on screen.
  • Repeat this cycle until it says 100 percent
  • Let your battery discharge all the way down to 0 percent and let your phone turn off again.
  • Fully charge the battery one more time without interruption, and you should have reset the Android system battery percentage.

Check if the issue still occurs.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • Once the phone has fully started do not install any apps in your phone yet. Try to check first if the battery drains quickly.

If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component, possibly by an issue with the battery. You will need to bring the phone to a service center and have it checked if this is the case.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Randomly Restarting

Welcome to another installment of our troubleshooting where we aim to help our readers who own the #Samsung #Galaxy #J6 fix the issues that they are experiencing with their phone. This is the latest addition to the J series of smartphones that’s best known for having good specs while being priced in the budget range. This phone sports a 5.6 inch Super AMOLED display and uses the Exynos 7870 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 keeps on restarting issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Randomly Restarting

Problem: Hello, I own a J6 from approximately two months. However recently I’ve noticed that when I use a lot my phone it tends to restart by itself. It overheats too. I also went to Samsung to make them check it and they did a factory reset. After that, my phone was working well but again after a few days it restarted by itself twice. Plus my phone lags a lot. I was wondering if all this is caused by the overuse of the device. Could you please give me any suggestions? Thank you!

Solution: Before troubleshooting this issue it’s best to make sure that your phone is running on the latest software version. If an update is available then you should download and install it first in your phone.

Remove the micro SD card

When the card you are using develops some corrupted sectors then the phone will have difficulty accessing the data in it which will usually cause the device to restart. If your phone has a micro SD card installed then I suggest that you remove it first as this could be causing the problem.

Perform a soft reset

Refreshing the phone software can usually fix minor software related issues that occur on the device. To perform a soft reset just press and hold both power and volume down buttons until the device restarts.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded and installed in your phone can cause this problem. To check if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

If the phone does not randomly restart in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will usually store the most commonly used data in a special partition in its storage space. This allows the device to run faster allowing for a better Android experience. There are however cases when this data can become corrupted causing issues to occur on the phone.  To eliminate this possibility you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy J6 logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot

Perform a factory reset

One last troubleshooting step that you should consider is a factory reset which will revert the phone back to its original factory condition. Since your phone data will be deleted in the process you should  create a backup copy first before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Screen Is Black

The #Samsung #Galaxy #J6 is one of the latest models in the J series of devices that’s affordable and comes with several useful features. This phone has a 5.6 inch Super AMOLED Infinity Display protected by Corning Gorilla Glass. Under the hood is a capable Exynos 7870 processor combined with 4GB of RAM allowing the device to run any app smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 screen is black issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Screen Is Black

Problem: The issue that i had started out as a normal gotta turn up the brightness to remove the weird glitching screen issue which was several days from now (the black glitching screen covered around  70% of the screen and would still react to touch) recently me messing with the brightness does not solve the issue, it stays black, still responds to touch but i can no longer see the covered black screen, and a week later it cover 90% of my screen and now today its glitching as if its about to take around 99% of the screen and i can not see anything anymore but after i open the phone with thumbprint it lets me enter and all i can see the the small notifications bar currently. and it still reacts to touch. I’musing the Samsung galaxy J6. i have researched many videos online and could not find help for it.

Solution: Before troubleshooting this problem it’s best to make sure that the phone is running on the latest software version first. If an update is available make sure to download and install it first.

What we are going to do right now is to check if some form of software glitch is causing this problem.

Start the J6 in Safe Mode

The first thing you need to do is to check if an app you installed in the phone is causing the problem by starting the device in Safe Mode. When the phone is started in this mode only the pre-installed apps are allowed to run making it easy to check if a third party app is the culprit.

  • Turn off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

If the display works in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Factory Reset The J6 In Recovery Mode

If the screen is still black even in Safe Mode then the best thing to do right now is to perform a factory reset in recovery mode. Take note that this will erase your phone data. Also, if the screen does not work in recovery mode then you won’t be able to do a factory reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the phone.

If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked as this could already be caused by a faulty display assembly. Replacing the display of the phone is the only way to fix the problem if this is the case.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Unfortunately Messages Has Stopped Error

The #Samsung #Galaxy #J6 is one of the popular mid range android devices available in the market today. This phone sports a 5.6 inch Super AMOLED display which has excellent color reproduction qualities. Under the hood is a capable Exynos 7870 octa core processor which when paired with 3GB of RAM allows the phone to easily handle the most demanding apps. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 unfortunately messages has stopped error.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Unfortunately Messages Has Stopped Error

Problem: Can’t open messaging app. If I receive a text it’s showing there is a text to be read but on opening eventually it gives a message that says “messaging keeps stopping close the app” thereby refusing me to read the messages. At one point it was talking of not having enough space and I deleted some unnecessary apps to fix the problem but nothing has be resolved. I restarted the phone several times to no avail. What should I do without loosing important information contained therein. Please help

Solution: Before troubleshooting this problem I recommend that you make sure that the phone is running on the latest software version first. If an update is available then download and install it first in your phone.

Clear the cache and data of the text messaging app

Since you are having an issue with the text messaging app then the first thing you should do is to clear the cache and data of this app from the application manager. This action will clear out the temporary data of the app which is corrupted can cause this problem.

  • From the Home screen, tap the Apps icon.
  • Find and tap on Settings.
  • Touch Applications and then Application manager.
  • Swipe to ALL tab.
  • Find and touch Messages.
  • Touch the Force Close button first.
  • Then, tap Storage.
  • Tap Clear cache and then Clear data, Delete.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Press and hold the Power key.
  • As soon as you can see the Samsung Galaxy J6 logo on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You can release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem does not occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.

Delete the system cache

If you recently updated your phone software then there’s a possibility that some of the phone’s cached data can get corrupted. To eliminate this possibility you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy J6 logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot

Perform a factory reset

One last troubleshooting step that you should consider is a factory reset which will revert the phone back to its original factory condition. Since your phone data will be deleted in the process you should  create a backup copy first before proceeding.

  • Backup your data.
  • Remove your Google account.
  • Disengage screen lock.
  • Turn off your phone.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy J6 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Screen Has Vertical Lines

The #Samsung #Galaxy #J6 is one of the popular new mid-range devices available in the market today. It has a solid build quality and an excellent set of features. This phone uses a 5.6 inch Super AMOLED display and although it only has a 720p resolution it can still provide vivid colors. Under the hood is an Exynos 7870 processor which when combined with 4GB of RAM allows the device to run any apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 screen has vertical lines issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Screen Has Vertical Lines

Problem: About a week ago, my battery ran out so I charged it. When I turned my phone back on the display was only colored vertical lines. I left it charging for a while. When I turned it on the next day, it had the lines again, so I turned off the screen and turned it back on and it was fine…no more problems. Yesterday, when I turned on my screen to use my phone, I had the lines again. Now I don’t even have the lines, it only slightly lightens up, but now picture. Nothing has happened to it recently, so I don’t know what the cause is. Although I did download a new app yesterday. Can my phone be saved?

Solution: In most cases where the display of the phone is not working properly ( such as having vertical lines) this is usually caused by a faulty hardware component ( possibly the display assembly) which can only be fixed at a service center. You can however perform the troubleshooting steps listed below which are intended to check if this issue is caused by a software glitch.

Fully Charge the J6

The first thing you will want to do in this case is to make sure that the battery of the phone has sufficient charge. Connect the phone to its wall charger and let it fully charge. You will know when the phone is already fully charged if the LED indicator becomes solid green.

Start the J6 in Safe Mode

Try to check if an app you installed in the phone is causing the problem by starting the device in Safe Mode. When the phone is started in this mode only the pre-installed apps are allowed to run making it easy to check if a third party app is the culprit.

  • Turn off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

If the display works in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Factory Reset The J6 In Recovery Mode

If the display issue still occurs even in Safe Mode then the best thing to do right now is to perform a factory reset in recovery mode. Take note that this will erase your phone data. Also,  the screen does not work in recovery mode then you won’t be able to do a factory reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the phone.

If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Settings Stopped Working Error

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #J6 fix the issues that they are experiencing with their phone. This is a mid range Android model that uses a 5.6 inch Super AMOLED Infinity Display allowing for vivid images on the screen. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 settings stopped working error.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Settings Stopped Working Error

Problem: Hello, I have been having the issue of not being able to access any of my phones settings.  I tried all of your steps from your guide and now it is worse. I didn’t want to do it, but I finally did a factory reset and the issue still remains but now I can’t get back my default settings or any button press settings that I had previously setup before this new update.  What other options do I have? I really don’t want to get a new phone just because of this issue. Also, if I try to submit a report to Samsung when the “Settings Stopped Working” error comes up, it won’t allow the report to go through.

Solution: Before troubleshooting this problem make sure to check that your phone is running on the latest software version. If an update is available then make sure to download and install it. Once the phone software is updated proceed with the troubleshooting steps listed below.

Wipe the cache partition in recovery mode

The first thing you will want to do in this case is to wipe the cache partition of the phone. This will remove the temporary system data which if corrupted could be causing the problem.

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset in recovery mode

In case the issue still persists then I recommend that you perform a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as this will erase your phone data.

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the issue still persists after performing the above troubleshooting steps than you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Not Sending Text Message Unless Phone Is Rebooted

The #Samsung #Galaxy #J6 is one of the best Android devices to use when sending and receiving text messages. Its large 5.6 inch Super AMOLED display is just the right size to comfortably read messages and easily type in text messages. While this is a solid performing phone that performs quite well there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 not sending text message unless phone is rebooted issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Not Sending Text Message Unless Phone Is Rebooted

Problem: My J6 will receive text messages, but it won’t send text messages unless I reboot my phone, then it will send texts for about 30 min before I have to repeat the process again. It did it with the original app, so the guy at the store told me to download a messaging app because “that app sucks.” So I tried using One Message, I believe it was called, and had the same problem. So I just barely downloaded a new app that came highly recommended. I can’t remember the name of it right now, but it has the exact same issue. And of course, T Mobile just wants me to buy a new phone instead of fixing the problem. However, I cannot afford a new phone.

Solution: If your phone is not sending a text message and the issue temporarily gets fixed after a reboot then there’s a possibility that this could be caused by a software glitch. To fix this issue you should perform the troubleshooting steps listed below.

Check if the issue occurs when you are in a different location

There’s a possibility that you could be in an area that has a weak network signal. When the phone is having a hard time getting a good signal then certain services will suffer such as the ability to send or receive a text message. To check if the problem is caused by a weak network signal try going to a different location where the phone can get a full signal then check if the issue still occurs.

Start the phone in Safe Mode

Certain apps that you download can cause issues on the device. You might have recently downloaded that is causing this problem. To check if this is what’s causing the problem you should start the phone in Safe Mode. When the phone operate in this mode only the pre-installed apps are allowed to run making it easier to pinpoint if a third party app is causing the problem.

  • If the device is on hold down the Power key for a few seconds.
  • Choose “Power off” until “Restart in safe mode” pops up.
  • Select “OK” and wait for about 4 seconds.
  • Your device is now running in Safe mode.

If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the J6

There’s a possibility that a corrupt temporary system data can cause this particular problem. If this is the case then you will need to wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

As a final troubleshooting step you will have to do a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to have a backup copy before proceeding with this step.

  • Go to “Settings”
  • Go to “Personal”
  • Tap “Backup and reset”
  • Optionally, turn “Back up my data” and “Restore” ON or OFF
  • Tap “Factory data reset” > “Reset device”
  • If your phone is protected by a lock screen, enter your PIN/password and tap “Continue”
  • Tap “Delete all” > “Reset device”

If the above steps fails to fix the problem then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Moisture Detected In Charging Port Error

The #Samsung #Galaxy #J6 is one of the latest mid range Android models that’s available in the market today. Just recently released, it has become popular among consumers due to tis solid design and excellent set of features. This phone uses a 5.6 inch Super AMOLED display that has a Corning Gorilla Glass protection. Under the hood is an Exynos 7870 processor paired with 4GB of RAM which allows the phone to run multiple apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 moisture detected in charging port error.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Moisture Detected In Charging Port Error

Problem: My phone says moisture detected in charging port. It will not charge for 2 days now. I cannot reboot it as it is dead. I am on holiday in Mauritius and cannot find a wireless charger in any shops here. I have tried to dry it out.. but i know there is no water in it or in the charger. It just seems stuck on that water detected message. I am going to go crazy as i bought it specifically for this holiday and now I have no camera to use. Any advise???

Solution: This particular model does not have an IP certification which is why it is more susceptible to water damage. When you get the moisture detected in charging port error the this is usually due to the sensor of the phone detecting the presence of liquid in the port. Listed below are the troubleshooting steps that you need to perform for this particular problem.

Check the charging port of the J6 for any presence of liquid

The first thing that you will need to do is to inspect the charging port of the phone if it is wet. Regardless of the fact that the port is wet or not it’s always best to use a mini vacuum or a hair dryer to speed up the evaporation of moisture in this port.

Charge the phone

Once the port is free from moisture it is time to charge the phone. Make sure that the phone is off when you connect it to its wall charger. Leave the phone charging for at least 20 minutes.

Try using a different charging cord and wall charger

In case the phone does not charge then try using a different charging cord and wall charger to eliminate the possibility of the problem being caused by a charger issue.

Check if the issue occurs when the phone is started in Safe Mode

There are instances when a third party app could cause this particular problem. To check if this is the case you will need to start the phone in Safe Mode as only the pre-installed core services are allowed to run in this mode.

  • Power off your device by holding down the Power button and then tapping on Power off.
  • Power on your device by holding down the Power button. As soon as the Samsung Logo pops up, press and hold down the Volume Down key until your device is rebooted.
  • You will now be able to see Safe Mode down the near the bottom left of the screen.

If the phone can charge in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Try clearing the data of the USB settings service

The USB settings is responsible for this particular error message. If it has a corrupt data then it will usually cause this particular issue. To check if this is the case you will need to clear the data of this service.

  • From any Home screen, tap the Apps icon.
  • Tap Settings.
  • Tap Applications.
  • Tap Application manager.
  • Swipe left a few times to display contents of ALL tab.
  • Find and touch USB Settings.
  • Tap Clear cache.

Perform a factory reset on the J6

One last troubleshooting step that you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that your phone data will be erased in the process so make sure to create a backup copy before proceeding with this step.

  • Open the apps drawer
  • Launch “Settings”
  • Go to “Cloud and accounts”
  • Tap “Backup and restore”
  • Optionally, turn “Back up my data” and “Restore” On or Off
  • Return to “Settings” and access “General Management”
  • Tap “Reset” – “Factory data reset”
  • Tap “Reset device”
  • If your phone is protected by a lock screen, enter your PIN / password to proceed
  • Tap “Continue” – “Delete all” to confirm

In case the above steps fails to fix the problem then this is most likely caused by a faulty hardware component already. The best thing to do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Slow Charging After Software Update

The #Samsung #Galaxy #J6 is a recent addition to the J series of devices that has a solid build quality and has excellent features. This device sports a 5.6 inch Super AMOLED display which allows for two apps to be displayed at the same time on the screen making it easier to multitask. Under the hood is an Exynos 7870 octa core processor which when paired with 4 GB of RAM allows apps to run smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 slow charging after software update issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Slow Charging After Software Update

Problem: I have a J6 that I purchased about a week ago. With the recent Oreo 8.0 update, a slow battery charging issue reared its ugly head. While I no longer have the original USB cable due to the fact that it got lost, I did purchase what I am sure is a better one. Until the update, I had no issues with it whatsoever. This is a factory unlocked phone, so it has none of the cell phone carriers’ proprietary apps and Bs on it, a good phone most of the time. I dida factory reset and subsequently spent another 2 hours getting the phone back to a point that I liked it with the apps where they should be. Still charging slowly. Really freakin pissed!!!

Solution: Whenever issues occur right after a software update the general consensus is that there is some old software data that has not been completely removed during the update process which is causing the problem. In this particular case we are dealing with an issue that occurred right after the update which is why we should first determine if this is caused by the update by following the troubleshooting steps listed below.

Clean the charging port of the J6

The first thing you will want to do is to make sure that the charging port of the phone is free from any signs of dirt or debris. The presence of these can usually interfere with the charging process. Use a can of compressed air to remove any foreign matter in the phone charging port.

Use a different USB charging cord

The charging cord of the phone usually gets damaged easily since it is constantly coiled or bent causing its wires to be cut. To eliminate this possibility its best to use a different charging cord to charge the device. It’s highly recommended that you use a Samsung branded USB cable.

Use a different wall charger

There are instances when the wall charger that you are using is not providing the necessary output power to fast charge the phone. To check if the charger is causing the problem try using another one with an output power of at least 2.0A.

Update your phone apps

Since your phone is running on the latest software update some of your apps might not be optimized to run on this new version yet. This might cause issues such as the slow charging problem you are experiencing. Try to update your phone apps then check if the issue gets fixed.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Play Store.
  • Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  • Choose one of the following options: Tap Update to update all applications with updates available or tap an individual application and then tap Update to update a single application

Start the phone in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

If you don’t experience the problem in this mode then it’s most likely caused by an app you downloaded. Find out what app this is and uninstall it.

Factory reset the Galaxy J6

One last troubleshooting step that you should do is a factory reset. This will allow you to eliminate any software related glitches that could be causing the problem by reverting the device back to its original factory condition. Take note that you will have to backup your phone data before doing the reset as it will be deleted in the process.

  • Go to “Settings”
  • Go to “Personal”
  • Tap “Backup and reset”
  • Optionally, turn “Back up my data” and “Restore” ON or OFF
  • Tap “Factory data reset” > “Reset device”
  • If your phone is protected by a lock screen, enter your PIN/password and tap “Continue”
  • Tap “Delete all” > “Reset device”

In case the above steps fails to fix the problem then this could already be caused by a faulty hardware component. If this is the case then the best thing you can do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix The Samsung Galaxy J6 That’s Stuck In A Bootloop

The #Samsung #Galaxy #J6 is a midrange model that has several good features which is why it is popular with consumers. This phone sports a 5.6 inch Super AMOLED display which makes it a good device to use while viewing various multimedia content. Under the hood is the Exynos 7870 octa core processor which when combined with its 4 GB of RAM allows the phone to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 that’s stuck on bootloop issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix The Samsung Galaxy J6 That’s Stuck In A Bootloop

Problem: Hey I bought an unlocked J6. The problem I’m having is the boot loop issue I followed the troubleshooting guide you guys made, but none of the steps worked out for me. Here is a specific list of issues I have currently. S8 cannot boot into recovery mode, it only is able to boot into download mode. I tried flashing stock firmware using Odin, but after trying several attempts the boot loop problem still persists… So If you have any other solution that might fix this, would be appreciated. I first encountered this problem when I was at work in the morning at 7 noticed that my phone randomly restarted in my pocket. I’m assuming it was some system update since I think I set it where it auto updates when at a convenient time.

Solution: In most cases, a phone that is stuck in a bootloop is caused by some software issue. This is what we will be troubleshooting right now. Follow the recommended troubleshooting steps listed below to fix this problem.

Remove the micro SD card

Sometimes a bad micro SD card can cause a phone to be stuck  in a bootloop. This happens when the phone is trying to access the data stored in the card but then this data is stored in a corrupted sector. To check if this is what’s causing the problem just remove the micro SD card if your phone has one installed.

Charge the phone until the battery is full

There are cases when the phone will be stuck in a bootloop due to the battery having a low charge left. To eliminate this possibility make sure to fully charge the phone using its wall charger.

Perform a soft reset

A soft reset is usually the first thing that needs to be performed when the phone is frozen or is unresponsive. When this is performed the operating system of the phone is rebooted and all running services are reloaded.

  • Press and hold the power button and the volume down button on the side of the Samsung Galaxy J6 until the screen turns off.
  • The phone will automatically reboot.

Check if the phone starts in Safe Mode

Sometimes an app you downloaded can cause issues with the phone. To check if this is what’s causing the problem you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

In case the phone starts in this mode then the problem is most likely caused by a downloaded app. Find out what app this is and uninstall it.

Wipe the cache partition of the phone from the recovery mode

There are cases when the temporary system data of the phone gets too large and becomes corrupted. When this happens certain issues can occur such as the bootloop problem you are experiencing. To eliminate this possibility you will need to wipe the cache partition of the phone.

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be erased in the process.

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the above steps fails to fix the problem then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Battery Drains Quickly

The #Samsung #Galaxy #J6 is one of the better performing mid range Android smartphone models available in the market today. This model which was released just this year sports a 5.6 inch Super AMOLED Infinity Display which has a 18.5:9 ratio. Under the hood is the very capable Exynos 7870 Octa core processor which when paired with its available 4GB of RAM allows the phone to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 battery drains quickly issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Battery Drains Quickly

Problem: My Samsung J6 drains charge like crazy one minute I have 50%, then a minute later it says 27% and then suddenly 3% and lately when my Samsung has reached 26% and I’m doing something on my phone it’ll freeze. The home button still reacts but the screen doesn’t, then after a minute the screen turns black and I can still feel the vibration when I press on the home button and after that it completely dies. No reaction, nothing and during this whole time, I can turn the phone off, do a soft reset or even a hard reset because it doesn’t react.  Also my phone has been showing the warning sign often when charging (yellow with an exclamation mark).

Solution: Before troubleshooting this particular issue you will need to make sure that your phone is running on the latest software version. Check if there is an update available then install and download it to your phone. Once your phone is already running on the latest software version you should proceed with the troubleshooting steps listed below.

Start the Galaxy J6 in Safe Mode

The first thing that you need to do is to check if an app you downloaded is causing this problem. When you start the phone in Safe Mode only the pre-installed apps are allowed to run making it easier to check if the problem is caused by a downloaded app.

  • Power off your device by holding down the Power button and then tapping on Power off.
  • Power on your device by holding down the Power button. As soon as the Samsung Logo pops up, press and hold down the Volume Down key until your device is rebooted.
  • You will now be able to see Safe Mode down the near the bottom left of the screen.

In case you don’t experience the problem in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the Galaxy J6

Sometimes the temporary data of the system can cause this particular problem especially if it has been corrupted. To eliminate this possibility you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset on Galaxy J6

One last troubleshooting step to consider is a factory reset. This will allow you to eliminate any software related glitches that could be causing the problem. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Open the apps drawer
  • Launch “Settings”
  • Go to “Cloud and accounts”
  • Tap “Backup and restore”
  • Optionally, turn “Back up my data” and “Restore” On or Off
  • Return to “Settings” and access “General Management”
  • Tap “Reset” – “Factory data reset”
  • Tap “Reset device”
  • If your phone is protected by a lock screen, enter your PIN / password to proceed
  • Tap “Continue” – “Delete all” to confirm

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked as this could be caused by a faulty hardware component.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J6 Stops Charging After A Few Seconds

The #Samsung #Galaxy #J6 is a mid range Android smartphone released this year which sports a 5.6 inch Super AMOLED Infinity Display. This makes the device great to use for viewing various multimedia content. Under the hood is an Exynos 7870 processor which when combined with 4 GB of RAM allows the phone to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 stops charging after a few seconds issue.

If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Stops Charging After A Few Seconds

Problem: Good Morning (Evening, afternoon?) My issue is such. I had a completely normal day with my phone. No abnormal activities, no unusual performance issues, just any old day. I had been previously charging my phone in my car through the course of the day, with zero issue. Once having arrived home, sometime just before retiring, I noticed my battery was down to 10%. I plugged it into the same cable/brick/outlet that it had been charging from for some time now. It began charging per norm (fast charging even) but then, after about 10 seconds, it stops. My phone chimed to let me know I had only gotten to 12%, and was not registering being plugged in. After multiple retries and moving to different outlets, and trying numerous cord/brick combos, I continue to experience the same issue. If I do get it to register a charge (usually the 1st attempt at a new outlet) it stops after the same amount of time each time, roughly 10-20 seconds. After the 1st try at an outlet however, it will not even register the cord being inserted…. Please help!!!

Solution: Before doing any troubleshooting on this device it is always best to make sure that it is running on the latest software version. If an update is available make sure to download it and install it in your phone.

Once your phone is already running on the latest software update then proceed with the troubleshooting steps listed below.

Clean the charging port of the phone

There are instances when dirt or debris that’s stuck in the charging port of the phone can cause charging problems. To verify if this is what’s causing the problem you should clean the charging port of the phone using a can of compressed air. Once the port has been cleaned check if you are able to charge the phone.

Use a different USB charging cord

It’s a known fact that the charging cord of the phone gets easily damaged. This usually occurs when it is constantly coiled or bent. Try using a new charging cord to charge the phone then check if the issue still occurs.

Use a different wall charger

In some cases a faulty wall charger can cause this particular problem. To eliminate this possibility you should try using a different wall charger.

Factory reset the Galaxy J6

One last troubleshooting step to consider is a factory reset. This will allow you to eliminate any software related glitches that could be causing the problem. Take note that you will have to backup your phone data before doing the reset as it will be deleted in the process.

  • Go to “Settings”
  • Go to “Personal”
  • Tap “Backup and reset”
  • Optionally, turn “Back up my data” and “Restore” ON or OFF
  • Tap “Factory data reset” > “Reset device”
  • If your phone is protected by a lock screen, enter your PIN/password and tap “Continue”
  • Tap “Delete all” > “Reset device”

In case the above steps fails to fix the problem then this could already be caused by a faulty hardware component. If this is the case then the best thing you can do right now is to bring the phone to a service center and have it checked.

Engage with us

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How To Fix Samsung Galaxy J6 Becomes Unresponsive When Microphone Is Used

The #Samsung #Galaxy #J6 is a mid range Android smartphone that has been released recently which sits between the J7 and the J5 model. This phone uses a 5.6 inch Super AMOLED display at 720p resolution. Under the hood is an Exynos 7870 processor with 3GB/4GB of RAM which allows the phone to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 becomes unresponsive when microphone is used issue.

If you own a Samsung Galaxy J6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Becomes Unresponsive When Microphone Is Used

Problem: Hi guys, You are my last resource since I didn’t want to bother you. I have a Samsung J6. Unlocked. I have a major issue which I think is microphone related. I can use the phone without any problem, but… as soon as I use  the microphone on any app I unleash hell…. Google assistant gets crazy and starts popping up like crazy. Videos cant be recorded, whatsapp voice messages stop, Shazam doesn’t work, the power button to lock/unlock the phone becomes unresponsive… only way to unlock the phone is by forcing the lock screen to show up (plugin/unplugging the charger) so I can use the fingerprint recognition. In order to reset this issue I have to SOFT RESET (power button + volume down) the phone and not use the microphone at all. Even when calling or receiving a call the same happens. I tried with permissions, tried resetting/updating google assistant, S voice, but no luck. I will use the factory reset as a last resource. BEST REGARDS!!!

Solution: The first thing that you need to do right now is to check if the issue occurs when the phone is running in Safe Mode.

  • With the phone turned on hold down the Power key for a few seconds.
  • Choose “Power off” until “Restart in safe mode” pops up.
  • Select “OK” and wait for about 4 seconds.
  • The phone will now start in Safe Mode.

If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

In case the issue occurs in Safe Mode then you should consider doing a factory reset in recovery mode. Just make sure to backup your phone data before performing this step.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.