Welcome to another installment of our troubleshooting where we aim to help our readers who own the #Samsung #Galaxy #J6 fix the issues that they are experiencing with their phone. This is the latest addition to the J series of smartphones that’s best known for having good specs while being priced in the budget range. This phone sports a 5.6 inch Super AMOLED display and uses the Exynos 7870 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 keeps on restarting issue.
If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy J6 Randomly Restarting
Problem: Hello, I own a J6 from approximately two months. However recently I’ve noticed that when I use a lot my phone it tends to restart by itself. It overheats too. I also went to Samsung to make them check it and they did a factory reset. After that, my phone was working well but again after a few days it restarted by itself twice. Plus my phone lags a lot. I was wondering if all this is caused by the overuse of the device. Could you please give me any suggestions? Thank you!
Solution: Before troubleshooting this issue it’s best to make sure that your phone is running on the latest software version. If an update is available then you should download and install it first in your phone.
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Remove the micro SD card
When the card you are using develops some corrupted sectors then the phone will have difficulty accessing the data in it which will usually cause the device to restart. If your phone has a micro SD card installed then I suggest that you remove it first as this could be causing the problem.
Perform a soft reset
Refreshing the phone software can usually fix minor software related issues that occur on the device. To perform a soft reset just press and hold both power and volume down buttons until the device restarts.
Check if the problem occurs in Safe Mode
There are instances when an app you downloaded and installed in your phone can cause this problem. To check if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn off the device.
- Press and hold the Power key for one or two seconds to turn on the device.
- When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
If the phone does not randomly restart in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
Your phone will usually store the most commonly used data in a special partition in its storage space. This allows the device to run faster allowing for a better Android experience. There are however cases when this data can become corrupted causing issues to occur on the phone. To eliminate this possibility you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy J6 logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- Once highlighted, you may press the Power key to select it.
- Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
- Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
- The phone will now reboot
Perform a factory reset
One last troubleshooting step that you should consider is a factory reset which will revert the phone back to its original factory condition. Since your phone data will be deleted in the process you should create a backup copy first before proceeding.
- Turn off the phone.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the phone.