The #Samsung #Galaxy #J6 is one of the best mid range Android smartphone model that you can get in the market today. Released just this year, this phone has a 5.6 inch Super AMOLED display that although has a 720p resolution is still able to provide a crisp and rich image. Under the hood is an Exynos 7870 processor which when paired with 4 GB of RAM allows the device to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 screen burn-in problem.
If you own a Samsung Galaxy J6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy J6 Screen Burn-In Problem
Problem: Somehow on my Samsung galaxy j6 there is a double home screen. Like an overlay. I uninstalled the one app from the phone, still can’t remove the icon from the screen. There is a 2nd app screen which is where I must access all apps from. The 1st screen is just frozen there and useless. Unremoveable. I tried a soft reset, nothing works. I can send a screenshot if that would help.
Solution: Before troubleshooting this issue it’s best to make sure that your phone is running on the latest software version. If an update is available then make sure to download and install it first.
The issue that your phone is experiencing right now is a screen burn-in problem which is common for devices when a static image is always displayed on the AMOLED screen. This can cause the image to be burned on the display, hence the term screen burn-in. While this is a hardware related problem which can only be fixed by replacing the display assembly there are instances when a software glitch can cause this problem which we will be checking right now.
Check if the issue occurs when the phone is started in Safe Mode
The first thing you have to do in this case is to check if an app you downloaded is causing the problem. This can be done by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn off the device.
- Press and hold the Power key for one or two seconds to turn on the device.
- When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
If the issue still occurs in Safe Mode then you will have to do a factory reset. This will revert your phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to create a backup copy before proceeding.
- Open the apps drawer
- Launch “Settings”
- Go to “Cloud and accounts”
- Tap “Backup and restore”
- Optionally, turn “Back up my data” and “Restore” On or Off
- Return to “Settings” and access “General Management”
- Tap “Reset” – “Factory data reset”
- Tap “Reset device”
- If your phone is protected by a lock screen, enter your PIN / password to proceed
- Tap “Continue” – “Delete all” to confirm
If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.