How To Fix Samsung Galaxy J6 Becomes Unresponsive When Microphone Is Used

The #Samsung #Galaxy #J6 is a mid range Android smartphone that has been released recently which sits between the J7 and the J5 model. This phone uses a 5.6 inch Super AMOLED display at 720p resolution. Under the hood is an Exynos 7870 processor with 3GB/4GB of RAM which allows the phone to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 becomes unresponsive when microphone is used issue.

If you own a Samsung Galaxy J6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J6 Becomes Unresponsive When Microphone Is Used

Problem: Hi guys, You are my last resource since I didn’t want to bother you. I have a Samsung J6. Unlocked. I have a major issue which I think is microphone related. I can use the phone without any problem, but… as soon as I use  the microphone on any app I unleash hell…. Google assistant gets crazy and starts popping up like crazy. Videos cant be recorded, whatsapp voice messages stop, Shazam doesn’t work, the power button to lock/unlock the phone becomes unresponsive... only way to unlock the phone is by forcing the lock screen to show up (plugin/unplugging the charger) so I can use the fingerprint recognition. In order to reset this issue I have to SOFT RESET (power button + volume down) the phone and not use the microphone at all. Even when calling or receiving a call the same happens. I tried with permissions, tried resetting/updating google assistant, S voice, but no luck. I will use the factory reset as a last resource. BEST REGARDS!!!

Solution: The first thing that you need to do right now is to check if the issue occurs when the phone is running in Safe Mode.

  • With the phone turned on hold down the Power key for a few seconds.
  • Choose “Power off” until “Restart in safe mode” pops up.
  • Select “OK” and wait for about 4 seconds.
  • The phone will now start in Safe Mode.

If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

In case the issue occurs in Safe Mode then you should consider doing a factory reset in recovery mode. Just make sure to backup your phone data before performing this step.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

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