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What to do if your new Samsung Galaxy Note 9 starts to keep freezing and lagging?

Freezes and lags are very common performance issues you may encounter when you own a smartphone. These issues happened to Galaxy S9 and Note 8 (and owners of earlier Galaxy devices) owners and they may also happen to your new Samsung Galaxy Note 9. These problems often go together and most of the time you may notice your phone lagging before it freezes for a few seconds. Sometimes it’s the other way around but no matter the symptoms are, the problem is the same and you can do something about it.

In fact, we’ve already helped many of our readers who contacted us regarding these issues. In this post, I will walk you through in troubleshooting your new powerful device that’s plagued by these problems. We will try to consider every possibility and rule them out one by one until we can determine what the issue is and know what to do about it. So, if you’re one of the owners of the new Galaxy Note 9 and are already having these problems, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 9 that keeps on freezing and lagging

When a powerful device like the Galaxy Note 9 starts to freeze and lag, don’t worry too much as there’s always something you can do about it. Based on our experiences, these problems are pretty minor and here’s what you should do about them:

First solution: Reboot your Note 9 in Safe Mode

There are times when applications cause your phone to freeze and lag especially CPU intensive games. We are not quite sure if the freezes and lags with your Note 9 is caused by apps and if they are, we don’t also know if those apps are pre-installed or third party. So, run your phone in safe mode to temporarily disable all third-party apps and here’s how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Continue your observation to know if the freezes and lags disappeared while your phone is in safe mode. Assuming your phone works perfectly while in this mode, it means that there’s a third-party application that’s causing the problem. Reboot your phone in normal mode after this and it should run properly after that. However, the freezes and lags may occur again after a few days or after using apps. So, be observant enough what apps cause the problem as you can fix it by knowing the cause.

However, if the freezes and lags still occur even in safe mode, then it could mean that the problem is with the firmware. In this case, you have to do the proceeding procedures.

Second solution: Delete system cache

Firmware issues may occur from time to time and more often than not, the result will be characterized by poor performance like sluggishness, freezes, lags and even random reboots. This could be the case with your Note 9 especially if you recently received an update to the firmware. To rule out this possibility, this is what you’re going to do:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After wiping the cache partition, observe your phone closely to know if the freezes and lags remained. If the problem hasn’t been fixed, then you have to move on to the next procedure.

Third solution: Backup files and reset your Note 9

App and firmware issues can be fixed by a Factory or Master Reset. This is going to be your last resort and it’s more likely to fix this problem since we’re not clearly dealing with a hardware issue here. So, take time to backup your files and data especially ones that are stored in your phone’s internal storage. I know it would be a pain to backup files especially if your phone is slow or keeps on freezing and lagging but do your best as you may lose some important files.

There are two ways to reset your phone and it’s up to you which one to use. Remember, both have the same effectiveness.

Factory Reset (through Settings menu)

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

Master Reset (through hardware keys)

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Should the problem continue to bug you after these procedures, bring the phone back to the store so a Samsung tech can re-flash or reinstall the firmware for you.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Nokia 6 2019 smartphone that keeps lagging or freezing [Troubleshooting Guide]

Lagging and freezing symptoms are usually accompanied by other performance issues like random restarts, stuck apps, and system crashes. These symptoms usually occur due to wear-and-tear but may also occur earlier when triggered by errant apps or data corruption on the phone.

Oftentimes, these problems are rectifiable by some workarounds unless hardware damage is present. To give you some inputs on how to deal with lagging and freezing issues on a Nokia 6 2018 smartphone, I have compiled some generic solutions for you to try on. Read on for more detailed solutions.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Nokia 6 2018 that freezes and lags

Before you troubleshoot your phone, remove the microSD card from the card slot. Sometimes, a corrupted data segments on the SD card or a busted SD card itself can trigger occurrence of similar symptoms on lags and freezes in mobile devices. To determine if the problem is attributed to the SD card, eject the SD card and then remove it from your phone.

If your Nokia 6 2018 continues to lag or freeze even when the SD card is removed, then it’s time to move on and troubleshoot your device. Here are some options you can try on.

First solution: Clear all background apps then reboot your phone.

Background apps are imperative when it comes to multitasking. But they can also give you some burden when they crash or get corrupted. Lagging and freezing symptoms are also listed among other symptoms inflicted by erratic background apps. To clear this out, clear all background apps on your Nokia 6 2018 with these quick steps:

  1. To close all running apps on your Nokia 6 2018, press the Menu key (square figure) from the main screen.
  2. Then swipe up through all apps.
  3. Finally, tap CLEAR ALL to close all running apps.

After closing all background apps, reboot your phone or perform a soft reset with these steps:

  1. Press and hold the Power button for a few seconds and then release when the menu appears.
  2. Select Power off option. Your phone will then turn off.
  3. After 30 seconds, press the Power button to turn the phone on again.

This will clear minor software errors that caused your device to freeze or lag. It’s a safe process to begin with as it won’t affect saved data on the phone. Errant cache from the internal memory will also be cleared in the process.

Second solution: Check and manage internal memory of the phone.

Memory issues can also trigger the phone to lag or freeze more often. This usually the case when the phone is running low on memory. To make sure it still has ample of storage space to allocate new apps and services, check the available memory of your Nokia 6 2018 and manage files, if necessary.

  • To view the available memory of your phone, go to Settings-> Storage menu.

View the total amount of used memory and the available memory on the phone. If the available memory is less than 1GB, then you need to free up some space either by deleting old and unwanted contents or transfer files to other storage media or external storage devices. Remove downloaded apps that you’re no longer using, especially complex apps like games.

  • To remove or uninstall downloaded apps from your Nokia 6 2018, go to Play Store-> Menu-> My apps & games, select the app you want to remove, then tap UNINSTALL to confirm.

Reboot your phone as soon as you’re done uninstalling unnecessary apps to clear and refresh the internal memory.

Third solution: Update apps and phone software to the latest version available.

It is highly recommended to update your Play Store apps to get the latest features and bug fixes. This is a way of keeping your apps bug-free and optimized. If you haven’t set your phone to auto-install updates, then you need to manually do so. To check for and install pending app updates on your Nokia 6 2018, follow these steps:

  1. Tap to open the Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the upper-left of Google Play.
  3. Go to My apps & games then head to the Updates section to view available updates.
  4. To update individual apps, tap the Update button next to an app.
  5. Otherwise, tap UPDATE ALL to install all app updates at once.

After updating your apps, check for any available system update for your phone. If there is, then you should install it to. System updates offer fix patches to clear bug-inflicted problems including lagging and freezing symptoms on the phone. To view and install available software updates for your Nokia 6 2018, follow these steps:

  1. Tap Settings.
  2. Select About phone.
  3. Tap System updates.
  4. Tap Check for update.

if an update is available, you will see a notification that says so. Simply follow the given instructions to download and install the update on your phone via over-the-air (OTA). But before doing so, check and ensure that your phone has strong and stable Wi-Fi Internet connection, has at least 1GB of memory space and at least 50 percent battery to avoid interruptions.

Fourth solution: Wipe cache partition on the phone.

Errant system cache can also cause adverse symptoms to occur on a device including random lags and freezes. Like apps, the phone system also stores cache in its cache partition or system folders for multitasking purposes. But like app cache, system cache can also become corrupted at some point. And when this happens adverse symptoms begin to emerge and system functions are likely affected. This is when your device or certain apps would start to misbehave. To clear this out, wiping cache partition in recovery mode is recommended.

Recovery is primarily used for device maintenance and system management. Here you’ll find various options to manage your device software such as system reboot, factory data reset, and wipe cache partition to name some. Here’s how to enter recovery mode and wipe cache partition on your Nokia 6 2018 smartphone:

  1. Turn off the phone by pressing and holding the Power button until the phone powers down.
  2. While your phone is off, connect it to your computer via USB. A powered by Android image will then show up on your device, followed by the battery animation.
  3. Once you see the charging animation, hold the Volume Up button and Power button simultaneously for a few seconds. You will then see a countdown message that says, Please release key to power off…
  4. Just ignore the message and keep holding the buttons until the countdown is finished and your phone will enter recovery mode.
  5. Select the option to wipe cache partition from the recovery mode options.

Follow the rest of the onscreen instructions to confirm action and then reboot your phone. Test to see how it works afterwards. If the phone continues to lag or freeze, then you may have to perform a full system reset or master reset.

Fifth solution: Master reset or factory data reset your phone.

A master reset or factory data reset wipes everything from the phone including settings, apps, and other types of information saved on the phone’s storage. The problem you’re dealing with may be too complex that it’s able to withstand the previous solutions. To deal with complex issues on the phone, performing a master reset or factory data reset can be the key solution. Before you do so though, back up all critical files from your phone storage to an SD card or computer folder. Once you’re all set, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap System.
  3. Scroll to and tap Reset.
  4. Select Factory data reset option.
  5. If prompted, tap the option to confirm factory reset.

Allow your device to finish the reset and the restores the default settings and original configurations. It will reboot automatically when the reset is complete. As soon as it boots up again, follow the setup wizard to set up your phone as new and ready to use.

Other options

Take your phone to the nearest Nokia service center in your place and let an authorized technician examine the phone for hardware damage. Your device may still be lagging and freezing even after exhausting app prior solutions due to a damage component. In that case, your phone needs service.

For further assistance and recommendations, contact your device carrier or Nokia Support instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 started running slow after an update [Troubleshooting guide]

High-end smartphones like the Samsung Galaxy S8 may still suffer problems entry-level devices often encounter–slowing down. While it may seem like a minor problem, there are times when it is actually a sign of a serious problem in the hardware or firmware. We have received complaints from our readers who have encountered this kind of problem after an update so we feel the need to address it.

I will walk you through in troubleshooting your phone so that we would know if this problem can be fixed on your end without any help from a technician because if not, then you really have to bring it back to the store and have it replaced as soon as possible. Let’s try to rule out the possibilities why your S8 has started running slow. Hopefully, we can make it run faster again after troubleshooting. So, if you own this phone and are currently experiencing the same issue, continue reading below as it may help you.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshooting Galaxy S8 that’s running slow

Problem: My Galaxy S8 is now running slow and I remember now that there was an update before this issue. I’m not sure what that update was for but after that, I noticed my phone started to lag that it takes forever to open apps I usually use like texting app and even facebook. I’m not quite sure what I have to do about it so if you guys know, please help me.

Troubleshooting: The good thing about this issue is that we know for sure the phone is capable of powering itself on so we can focus on our troubleshooting. Now, here’s what you need to do:

Step 1: Try to see if the phone is still slow while in safe mode

This is an important procedure because it will tell you if the third-party apps have something to do with the problem or not. Booting in safe mode alone doesn’t fix the problem but at least you can isolate it. So, here’s how you boot your S8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If your phone runs normally in this mode, then one or some of the apps you installed is causing the problem. In this case, you have to move on to the next step, otherwise, skip to step 3.

Step 2: Find the app that’s causing the problem, reset and / or uninstall it

Assuming the phone works well in safe mode, then this step may be a challenge since finding the app that’s causing the problem isn’t easy especially if you already have hundreds of them in your phone. But try to remember the apps you installed prior to the problem and once you already have a suspect, clear its cache and data to reset it and then boot your phone up in normal mode. If the problem still occurs, uninstall the suspected app.

How to clear app cache and data on Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to uninstall apps from your Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Restart your phone up in Recovery mode and wipe cache partition

If an issue like this started after a firmware update, then there’s a chance it’s caused by some corrupt or obsolete system caches. To rule this possibility out, you just have to delete all of them at once in Recovery Mode so that the new firmware can create new files.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It will take a little longer for the phone to boot up after wiping the cache partition as it will rebuild those files. But if the problem still persists after this, then you  have no other option but to reset your phone.

Step 4: Backup your files and data and reset your phone

This procedure is your last resort, at least, before you send your phone to a tech. This will bring the phone back to its factory default settings but also delete all your files and data so make sure you make a backup of important files you have. After that, disable Factory Reset Protection so you won’t be locked out, then feel free to reset your phone.

How to disable Factory Reset Protection

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy S8

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your phone from the settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

Step 5: Bring your phone back to the store

After doing all those steps and your phone is still running slow, don’t do anything to it anymore. A brand new phone should work without a hitch and it’s not really your job to deal with this kind of problem. So, bring the phone back to the store and have it replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy S9 is running very slow [Troubleshooting Guide]

It’s typical for mobile devices to slow down in time with regular usage. But it’s a bit bizarre for new ones to perform the same at an early stage especially those tagged among the high-tiered smartphones to-date. Nonetheless, it can happen and has already occurred to a lot of powered smartphones including Samsung’s Galaxy line-ups. Various factors can trigger a device to perform very slow. Memory problems are usually the underlying cause. But in the case where a new smartphone is running very slow, usually software glitches like rogue apps and bad updates are to blame. Fortunately for software-related performance issues, there are ways to bring a device back to its optimum performance level. To help you deal with a similar issue on your Samsung Galaxy S9 that is already running very slow, I have outlined some recommended workarounds for you to refer to. Feel free to try these solutions before opting for service or repair options.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First workaround: Quit running apps then restart your phone.


While keeping apps running in the background offers an advantage when it comes to multitasking and faster apps reloading, there are times that any of these background apps would cause conflict. When any of the background apps crashes, there is a tendency that other apps go rogue or the device itself to misbehave. A crashing app can interfere with the phone’s normal routine and thereby results to adverse symptoms including sluggishness. To make sure this isn’t what’s slowing your phone down, quit all your background apps then reboot your Samsung S9. Here’s how:

  1. Touch and hold the Recent apps key found in the bottom left corner of your phone. Doing so will open a new screen containing all your recently opened apps.
  2. To close an individual app, just swipe it to the right or tap the X on it.
  3. To close all recent apps at once, tap Close All.

After forcing the apps to quit, perform a soft reset or simply restart your Samsung S9.

To do so, press and hold the Power and Volume Down buttons simultaneously for about 10 to 20 seconds. And then release both buttons when the phone powers on.

Second workaround: Boot into safe mode and diagnose apps.

Booting your Samsung S9 into safe mode can help you determine whether or not a third-party app is causing it to slow down. All third-party apps and services are bypassed or temporarily disabled in this mode so it would be a lot easier for you to isolate the problem. To enable and use safe mode on your Samsung S9, follow these steps:

  1. Turn your phone completely off.
  2. Press and hold the Power button past the model name screen showing on the screen.
  3. Release the Power button when the Samsung logo appears.
  4. Then immediately after releasing the Power button, press and hold the Volume Down button.
  5. Keep holding the Volume Down button until the phone finishes restarting.
  6. When you see the Safe Mode badge in the bottom left corner of the screen, you can release the Volume Down button.

While in safe mode, use your device as you normally do and see how it performs. If it’s not slowing down in this mode, it denotes the need for you to uninstall some bad third-party apps from your device. Try to think of which app you’ve downloaded before your phone started to slow down. That app is most likely the culprit hence must be deleted.

To uninstall an app, follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select the suspected app you want to uninstall/remove.
  5. Tap Uninstall.
  6. Then tap OK to confirm.

Restart your phone then see how it performs afterwards.

Third workaround: Check and manage internal memory.

As recommended, it is best to clear storage at least once a week. For Android system to work properly, your device must have over 150MB of internal storage space. That said, check the available internal storage on your device and make sure it has ample of space to allocate more contents and services. Otherwise, free up some space by deleting unwanted contents like old messages, clear cache and data, delete call logs and manage apps.

To view free storage space on your Samsung S9, open the Apps tray then go to Settings-> Device management-> Storage-> and view the Available space.

If necessary, uninstall apps that are no longer used especially the ones using large amounts of ROM.

Fourth workaround: Update software to the latest Android version.

Installing the latest software version available for your phone can also help improve its performance. Software updates are rolled out periodically to keep a device system optimized and as bug-free as possible. To update your Samsung Galaxy S9 automatically over the air (OTA), connect to your Wi-Fi Internet then follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Software update.
  4. Select the option to Download updates manually.
  5. Wait for your phone to check for available updates.
  6. If an update is available, tap OK then Start.
  7. Tap OK when prompted with the restart message.

Fifth workaround: Wipe cache partition.

Wiping the cache partition can also help speed up your phone as it clears all temporary files stored in the system cache partition. If ever any of these temporary system files caused your device to slow down, then wiping them should fix the problem. Unlike a hard reset, it does not delete your personal data so there’s no need to worry of data loss in this process. Follow these steps to wipe cache partition on your Samsung Galaxy S9:

  1. Turn your phone completely off.
  2. Press and hold the Volume Up button, Home button, and then the Power button for a few seconds.
  3. When the Android logo appears, release all three buttons at once. You will then be prompted with an Installing system update message for about 30 to 60 seconds before the Android system recovery menu options show up.
  4. Press the Volume Down button several times to highlight or select Wipe cache partition from the given options in the Recovery menu.
  5. Press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Yes.
  7. Then press the Power button to confirm selection.
  8. Wait until the wipe cache partition is complete. And when it’s done, the Reboot system now option is highlighted.
  9. Press the Power button to confirm selection and restart your phone.

Last option: Master reset/hard reset.

A master reset or hard reset can be considered as the last resort if nothing else gets your phone back to its normal speed. There might be a more intricate system issue that’s causing your device to slow down this early and the only way to restore its speed is a full system reset. Please note though that all your data will be deleted in the process so be sure to back them up beforehand.

  • To back up your phone data, go to Apps-> Settings-> Cloud and accounts-> Backup and restore. Then select the option to Back up my data or Automatic restore.

After creating a backup, proceed and perform a factory reset with these steps:

  1. Tap Settings.
  2. Tap General management.
  3. Tap Reset.
  4. Select Factory data reset.
  5. Tap Reset to continue.
  6. Then tap Delete All to confirm.
  7. If prompted, enter your credentials or verify your Samsung account and password to proceed and complete the reset.

Don’t forget your warranty!

Contact your carrier for other options if the problem persists and your Samsung Galaxy S9 is still running very slow after trying every possible means to enhance its speed. If necessary, then you may avail for warranty, either service or unit replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S8 that started running slow after Android 8.0 Oreo update (easy steps)

Some users of the Samsung Galaxy S8 have contacted us asking why their phones started to perform poorly after the major Android 8.0 Oreo update. According to some, freezes and lags started to manifest after updating their devices. There are also those who said that the update may have messed up their phones because they now take too long to open apps. Poor performance is pretty annoying especially if you are used to having a phone the normally runs very fast but this problem is actually one of the most common issues any smartphone owners may encounter.

In this post, I will walk you through in troubleshooting your phone to determine what the problem really is and what you should do to fix it. I will suggest things you can do to try and make your device run faster again. If the problem started after and update, there’s always a chance that it’s just temporary and you may be able to fix it on your own without any help from a technician. So, if you’re one of the owners of the Galaxy S8 that started to run so slow after an update, continue reading as this post may help you.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to fix Galaxy S8 that runs so slow after the Oreo update


Based on my personal experience, this kind of problem is only with the firmware although there is also a possibility that some of your apps have something to do with it. That’s the reason why you need to troubleshoot your phone and with all that being said, here’s what I suggest you do.

Reboot your Galaxy S8 first – before doing anything complicated, make sure to restart your phone because this problem could be just a result of a minor glitch in the system or the hardware. Glitches can easily be fixed by a reboot and more often than not, your phone will work perfectly after that. However, if the device still runs very slowly after a reboot, then you have to move on to the next step.

Run your phone in safe mode – by doing this, you’re temporarily disabling all third-party apps which may be the cause of the problem. So, continue using your phone like you normally do and observe it closely so that you would know if the device works faster in this mode because if it does, it’s a sign that points to your downloaded apps to be ones that cause the problem, although there could only be one or two apps that has something to do with it. Find that app and uninstall it to make your phone run perfectly again.

Wipe cache partition – assuming your phone is still slow in safe mode, the next thing you must do is delete all the system caches so that they will be replaced with new ones. There’s a possibility that some of them got corrupted or became obsolete after the update. If the firmware continues to use those files, performance issues may occur like this one. To delete the system cache, you have to reboot your phone in recovery mode and wipe the cache partition from there. You may refer to the next steps below to know how to do it.

Do the Master Reset – lastly, you have to do the master reset if the previous methods failed to fix the problem. A reset will bring the phone back to its factory settings and configuration. If the issue is with the firmware, then a reset is all it take to fix it. However, bear in mind that all your files and data will be deleted. So, you have to make a backup before doing this procedure as you may not be able to retrieve them once their erased.

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The following are procedures used in this troubleshooting guide…

How to boot Galaxy S8 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

How to wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to reset your Galaxy S8

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your new Samsung Galaxy Note 9 starts to run so slow?

Poor performance is a common problem which may happen to premium phones like the Samsung Galaxy Note 9. While it’s often very annoying to see your supposedly fast device run like an old phone, the problem is pretty minor. There are times when the poor performance is caused by some applications while there are also instances wherein such problem is due to some issues with the firmware. It’s up to you to determine what the problem is so that you can do something about it.

In this article, I will help you troubleshoot the problem with your Samsung Galaxy Note 9. We will try to consider every possibility and rule them out one by one until we can determine what the problem is and how to deal with it. This isn’t the first time we encounter this problem so we already know a thing or two that could help you fix it. Continue reading as this post may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to troubleshoot a very slow Galaxy Note 9?

We can have as many as ten troubleshooting procedures if we were to exhaust all of the solutions that can potentially fix this problem but since it’s a new device, we only have to do 2 or 3 procedures. If the problem persists after that, you always have the choice to bring it back to the store and have it replaced. With that being said, here’s what I suggest you do about this problem:

Force Reboot Galaxy Note 9

A brand new and premium phone may have issues but it does not mean it’s serious. The reason why we often recommend to perform the Forced Reboot procedure to almost all problems is because minor issues can easily be fixed by this method. In fact, most of the time, the reason why the phone starts to run very slow is because of some glitches in the system. That could be the reason why your Note 9’s performance is poor.

The forced reboot is also safe and easy to do. It won’t even take a minute to perform it and if the problem is indeed as minor as a system glitch, then in under a minute the problem would be fixed. You don’t need complicated procedures for it.

To do this, press the volume down button and the power key simultaneously and hold them down together for 10 seconds or more. Your Note 9 will reboot like it usually does but once it has restarted, it’s memory is refreshed and all apps and services reloaded. At this point, you would know if the problem is as minor as a glitch or not. After this procedure and your Note 9 is still slow, then move on to the next solution.

Delete the system cache

Another common reason as to why a premium phone as powerful as the Note 9 suddenly runs so slow is a corrupt cache. The system cache is composed of several little files that Android created to make your phone run smoothly after the first boot. We often recommend to our readers to regularly delete the system cache so that it can be replaced with a new one. In this procedure, I will walk you through in doing this procedure.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Don’t worry though as none of your personal files and data will be deleted if you did this. Continue using your Note 9 and be observant enough to know if there’s an improvement in its performance. If there’s none or if you’re not satisfied with the improvement, then you must do the next procedure.

Backup your files and do the master reset

Any performance issue can be fixed by this procedure. It will bring back the phone to its factory settings and configuration. A reset is very effective when dealing with applications and firmware issues and it could be what you need to make your Note 9 run fast and smooth again. Before the reset though, make sure to backup your files and data especially ones that are stored in your phone’s internal storage. You may move them over to your SD card or computer. After the backup, follow the steps below to do the Master Reset:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Again, you can bring your phone back to the store if the problem continues even after the reset. It’s possible that there’s an issue with the firmware. If you have other issues you want to share with us, you can always contact us anytime or leave a comment below.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy A3 that is performing very slowly (easy steps)

Is your Samsung Galaxy A3 starting to slow down? Find out why and how to speed it up again. It is normal for mobile devices to slow down after months or years of regular usage. In fact, sluggishness is one of the common indications that a device has aged and/or depreciating. The blame can be on a faulty hardware or bad software. But in many cases, slow performance issues in smartphones like the Galaxy A3 are attributed to memory issues like insufficient memory on the phone. This can be the issue on your end if you are fond of storing complex files or downloading huge apps on your device. Thus even if your device is still new, its performance could still depreciate significantly. While you might have added some extra storage through external storage media, your device memory can still shrink unless it is properly managed. This post demonstrates some helpful ways on how to keep your Galaxy A3 at its best if not better performance despite its latter part of existence.

Before we proceed with our troubleshooting, if you are looking for a solution to a different problem, you may want to visit our A3 troubleshooting page for we have already addressed some of the most common problems with this device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, you can always contact us by filling up our questionnaire here.

What to do when your Galaxy A3 gets so sluggish?


For first time instances, a reboot or soft reset will most likely be able to solve the problem. It’s typical for mobile devices to experience random lags, crashes, and freezes due to minor software glitches. Minor issues like these are often addressed by a soft reset. That said, allow your phone to rest for at least 30 seconds and then restart. That should help refresh the system and allows your phone to get back to its usual state.

But if you’ve already done several reboots but only to end up having the same slow Galaxy A3, you should already consider resorting to some other workarounds that can help get your phone back to its ideal performance level.

Potential solutions to fix Galaxy A3 that’s performing so slow

Below is a rundown of applicable workarounds and potential solutions you can try on should you wish to troubleshoot software issues that might have inflicted a sudden performance degradation on your Galaxy A3 smartphone.

Quit all background apps.

When you leave several apps to stay running in the background, there is a tendency that any of these apps will crash and thereby adversely affects the overall performance of your phone. This is also one of the common reasons as to why apps issues occur in mobile devices. While keeping apps running in the background can offer benefits especially when it comes to multitasking, things can likewise go wrong when any of these background apps goes rogue. That said, quitting background apps in at least three times a week is likewise recommended. For starters, here’s how it’s done:

  1. Tap the Recent Apps button. Doing so will show up a list of all the apps you have recently used.
  2. Scroll through the app until you find Facebook.
  3. Tap and drag the Facebook app to either edge of the screen to close it.
  4. Alternatively, you can tap on the X in the upper-right corner of the Facebook app to close it. Or you can tap Close All option to quit all open apps at once. This can help fix any issue triggered by the background apps.

See if that helps. If not, then move on to the next workarounds.

Boot into safe mode and diagnose apps.

Booting into safe mode can help you determine if any of your third-party apps or downloaded contents is causing your Galaxy A3 to slow down. If your phone started to slow down after downloading new app or media files, the problem is more likely triggered by the recent download. To confirm, boot your Galaxy A3 into safe mode and diagnose your apps.

Here’s how to enter safe mode on your Galaxy A3:

  1. Turn off your phone.
  2. Press and hold the Volume Down button.
  3. Continue holding the Volume Down button then press the Power button briefly to power up your phone.
  4. Wait until your phone powers up in Safe mode and you can stop pressing the Volume Down button by then.

You will know if your device is already in safe mode if you see the Safe Mode label at the bottom left corner of the Home screen. Use your phone as you normally do while in safe mode. If the problem is gone while in safe mode, it denotes that a recent app is causing the issue. Try to remove the problematic app from your device by moving on to these steps:

  1. Then tap Apps.
  2. Tap Settings.
  3. Scroll down to and tap on Application Manager.
  4. Navigate to the Downloaded section then tap on a recently downloaded app you suspect may be causing conflict.
  5. If you have any recent apps installed on your SD card, you can also scroll across to SD card section and then try to remove any suspected apps.

After uninstalling an app, power off your device and then turn it back on. Verify if the problem has been resolved or not. It it persists, remove other app you suspect the follow the same process.

When you’re done using Safe Mode, simply restart your device to switch back to normal mode.

If the problem persists while running in Safe Mode, then you’ll need to further troubleshoot your device software.

Manager internal memory on your Galaxy A3.

Check the current memory status on your phone and if you see the need to free up some space, remove all unnecessary apps including old messages, photos, and other media files that are no longer useful from your device. Also consider removing some of your downloaded apps that you don’t use. To check the available memory on your Galaxy A3, follow these steps:

  1. Tap and drag the Notifications bar down from the Home screen.
  2. Tap the Settings icon.
  3. Scroll to and tap Storage.
  4. View and assess the available memory on your device. To view available SD/Memory card space, scroll down to the SD card section.

If the available memory is below 1GB, free up some space by deleting unwanted apps and contents from your device. To delete unwanted apps from your Galaxy A3, follow these steps:

  1. Tap and drag the Notifications bar down from the Home screen.
  2. Tap the Settings icon.
  3. Scroll to and tap Application Manager.
  4. Scroll to and tap the suspected app to remove.
  5. Tap Uninstall twice to confirm action.

Reboot your device after deleting some apps then see if that fixes the problem.

Clear app cache and data.

If the problem only occurs while using certain apps like Chrome or other browser app on your phone, then it’s likely an isolated issue on an app. In this case, clearing the app’s cache and data can help. To do so, follow these steps:

  1. Tap Apps on the Home screen.
  2. Tap to open Settings.
  3. Scroll to the Application section then tap Application manager.
  4. Navigate to the Downloaded section or All.
  5. Select the app and tap Clear cache or Clear data.
  6. Then tap OK to confirm.
  7. Wait until the cache clearing is complete then press the Home key to go back to the Home screen.

Reboot your phone when you’re done clearing cache and data on the troubled app and see if that yields positive output.

Wipe cache partition on your Galaxy A3.

Wiping the cache partition is also helpful especially if the sluggish performance issue on your device is attributed to some corrupt cache and temporary files in the system partition. Should you wish to give it a try, here’s how:

  1. Power off your phone.
  2. Then press and hold the Power, Volume Up and Home buttons simultaneously.
  3. Release the Power button when the Samsung logo appears but keep holding the Volume Up and Home buttons for a few more seconds.
  4. When the Android logo appears, release the remaining buttons. This will prompt you with the Android system recovery menu.
  5. Press the Volume Down button repeatedly to highlight or select Wipe cache partition from the given options.
  6. Then press the Power button to confirm selection. Your phone will then instigate wiping the cache partition. When it’s finished, the Reboot system now option is highlighted.
  7. Press the Power button to confirm restart on your phone.

See if that fixed the problem and get your device back up and running faster again.

Update apps or device software.

Software updates are also necessary to maintain stability, optimization, and performance on your phone. Updates also contain bug fixes that can help eliminate bugs and malware from your device that might have inflicted performance degradation. To check for available operating system update on your Galaxy A3, follow these steps:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Navigate to System then tap About device.
  4. Tap Software update.
  5. Tap Update now to continue.
  6. Wait for your phone to complete checking for available software updates.

If an update is available, back up your data and then follow the onscreen instructions to download and install the update. Make sure your device has ample of memory left to allocate the update file. Check how your device works after updating the software.

Backup and restore/reset your Galaxy A3.

The problem you’re dealing with might be regarded as an intricate system issue if it persists after performing all prior procedures. If you’ve reached this point with no luck, then you may consider resorting to a full system reset already. This however will wipe every information stored on your phone including your customized settings and personal information. Should you wish to proceed, be sure to back up all your critical data beforehand hand. Then follow these steps to reset and restore your Galaxy A3 to its original settings. Here’s how:

  1. Tap Apps.
  2. Tap Settings.
  3. Scroll to and tap Backup and reset.
  4. Tap Factory data reset.
  5. Tap Reset device to continue.
  6. Then tap Erase everything.

Wait until the system reset is complete. Reboot your phone when the reset is finished then proceed with the initial setup. See if that fixed the problem. If not, then consider other options.

Other options to consider if nothing else works

Contact your device carrier or Samsung Support if the slow performance issue on your Galaxy A3 instigated after installing a new firmware update and that it persisted after performing all prior procedures. It is possible that the update had caused your device to act this way and that needs to be addressed immediately. Usually a follow-up update containing  the required fix patch will be rolled out in this case.

Meanwhile if you suspect that a damaged component is to blame especially when you previously dropped or got your phone wet, then opting for service would be a better idea. Most probably, your device has obtain some sort of physical or liquid damage from any of these prior instances and therefore needs physical repair. In this case, take your phone to a service center nearby instead.

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What to do if your Samsung Galaxy S9 Plus starts to run slow (easy steps)

When a powerful smartphone like the Samsung Galaxy S9 Plus starts running slow after just a few weeks of months of use, it’s most likely just a minor issue with the firmware. Samsung has a habit to roll out minor firmware updates shortly after the release of its flagships to address issues reported by new owners. If your phone starts to run slow after any of these updates, then it’s apparent the problem is with the firmware and based on our experience, suck problem can be fixed by simply replacing old system caches.

In this post, I will walk you through in fixing your Galaxy S9+ that starts to run very slowly for some reason. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to make Galaxy S9 Plus run faster again


The first thing we have to do about this problem is to know if it has something to do with apps your installed and then we’ll progress into troubleshooting the firmware. With that said, here’s what you need to do…

Run your phone in Safe mode and observe

Rebooting your Samsung Galaxy S9 Plus in safe mode will let you know if one or some of the apps you downloaded and installed is causing the problem. Assuming it’s the case, your phone should run normally while in safe mode because while in this environment, all third-party apps are temporarily disabled. Now, here’s how you reboot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

The next thing you should do if your phone is working perfectly in this mode is to find out which of your apps is causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

However, if the phone is still slow while in safe mode, then the next method may help you.

Wipe cache partition

Assuming the phone is still running so slow while in safe mode, this is the next thing you should do–delete all system caches. It’s possible some of the caches got corrupted and resulted to a poor performance issue. Therefore, you will need to delete those caches so that they will be replaced with new ones. However, you don’t have access to individual caches but even if you do, you won’t know which of them is corrupt and obsolete. So, the best thing to do is to deleted them all at once. The phone will also replace them all during the first boot sequence after wiping the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your Galaxy S9+ will take a little more time booting up as it rebuilds the caches so wait for it to become active and then continue your observation. If the problem still occurs, you will really need to reset your phone.

Backup your files and data and do the Master Reset

A reset will always fix any performance related issues provided the firmware hasn’t been modified in any way. That’s what you have to do at this point but before that, make sure you make a backup of your personal files and data as they will be deleted during the process. After which, remove your google account from  your phone so that you won’t be locked out. Once everything is set and ready for your Galaxy S9 Plus, follow these steps to make your phone run faster again:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or you may leave a comment in the section below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix a Google Pixel 2 that started running slow (easy steps)

When it comes to performance, your Google Pixel 2 is inherently fast and smooth. Google made it that way and that’s what you should get. However, we have readers who emailed us seeking for assistance because their devices reportedly started to run very slowly. Issues like this are very annoying because they will prevent you from doing your usual activities in your phone. Thus, you need to address it immediately to bring your Pixel 2 back to its optimum performance.

In this post, I will walk you through in troubleshooting your Google Pixel 2 that started to run slow. We will consider every possibility and rule them out one by one until we can determine the reason why it has become so slow and formulate a solution to deal with it. Based on experience, performance issues are basically easy to fix so there’s a chance you can fix it on your own without employing the services of a technician. If you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you fix it.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Google Pixel 2 that’s running so slow

Performance issues are normal even for premium phones like the Pixel 2 it’s because there are several factors we need to consider to determine why it’s happening in the first place. Below are the things you need to do to know the problem and hopefully fix it…

First solution: Find out if it’s due to some third-party apps

Applications may cause your phone to perform poorly especially if there are already a bunch of them running in the background. Most of the time, heavy apps are the ones that cause this kind of problem especially CPU-intensive games. In Android, when you’re using an app and you press the home button to return to the home screen, the app is actually just “minimized” and not closed. So it continues to run in the background and use CPU and RAM. If you have several apps that run in the background, you may feel that your phone has become sluggish with random instances of freezes and lags.

  1. To view the most recently used apps, tap the Recent apps button Home recent apps icon (located in the lower-right) and scroll through the list of apps.
  2. Scroll through the list of apps, hold the app then swipe the screen left or right.

After doing this and your Pixel 2 is still sluggish, then you need to run it in Safe mode to temporarily disable all third-party apps.

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm.
  4. Note The restart process may take up to 45 seconds to complete.
  5. Note Upon restart, “Safe mode” appears in the lower-left of the unlock/home screen.

Continue using your phone while it’s in safe mode to know if the problem is caused by third-party apps. If the problem is seems fixed while it’s in this mode, then it’s confirmed that it’s due to third-party apps. Find those apps that uninstall them.

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > Apps & notifications .
  3. Tap See all ‘xx’ apps.
  4. Tap an app that you think causes the problem.
  5. Tap Uninstall.
  6. Tap OK to confirm.

On the other hand, if your Pixel 2 is still running slow while in safe mode, then the problem could be with the firmware. Try the next procedure.

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Second solution: Wipe cache partition

Doing this will delete all system caches or temporary files created by the firmware to help your device run smoothly. These are prone to corruption and when it happens, performance issues may occur including freezes, lags, sluggishness and even app crashes. It is important that you try doing this procedure as it has a similar effect as with a reset only that it won’t delete all your files and data:

  1. Turn off your Google Pixel 2.
  2. Once off, press the power and volume down button together for some time.
  3. This will turn the device on and you need to hold both the buttons till the Google Pixel 2 logo disappears.
  4. After this, simply wait for the time till your device boots into the recovery mode.
  5. Next, you can choose the language of your choice.
  6. Next is to tap on the “Wipe Data and Cache” option.
  7. After this, simply tap on the “Wipe Cache” option.
  8. You will be asked to confirm the same, click yes to proceed.
  9. After this, you need to wait till your Google Pixel 2 clear the entire cache partition.
  10. After this, tap on the reboot. This will restart your device.
  11. Once restarted, you are done.

Use your phone to know if it’s still slow or sluggish and if it is, then you have no other choice but to reset it.

Third solution: Perform the Master reset

After doing the procedures above and your phone is still running so slow, then you should backup all your files and data that are stored in your phone’s internal storage. You need to reset your device to fix this problem.

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode.
  4. Use the Volume buttons to cycle through the available options and the Power button to select.
  5. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  6. If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
  7. From the Android Recovery screen, select Wipe data/factory reset.
  8. Select Yes and then allow several minutes for the factory data reset process to complete.
  9. Select Reboot system now.
  10. Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts that may also be helpful to you:

How to fix a Samsung Galaxy J2 Pro 2019 smartphone that is running very slow [Troubleshooting Guide]

Performance issues in mobile devices may occur earlier or later depending on the way they’re used. For example, a device is more likely to show symptoms of performance degradation with extensive heavy usage. This is when a device begins to slow down. Aside from heavy usage, there are other factors like faulty updates, software bugs and malware that can trigger a device to slow down. New powerful devices may slow down so early due to any of these factors. Just like what some owners of the new Samsung Galaxy J2 Pro 2018 smartphone are going through. Feel free to refer to the given solutions below, in case you’re among the affected users who need more inputs on how to speed up your new Samsung Galaxy J2 handset.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone (soft reset).

A soft reset or reboot not only fix minor software issues but also clears cache and temporary data from the phone system and the internal memory. This allows the device to perform better and faster afterwards. If you haven’t restarted your phone yet, then you must do so with these steps:

  • Press the Power button for a few seconds until the menu options show up on the screen.
  • Tap to select Power off option.
  • Then tap OK to confirm.
  • Wait for about 30 seconds then press the Power button again to turn your phone back on.

This won’t erase any important data and personal information you stored on the internal memory of your phone, so it doesn’t result to data loss.

Second solution: End all background apps.

Ending background apps can also help clear the internal memory to improve the device performance. Background apps are applications that are recently opened and running in the background. While keeping these apps opened can benefit in terms of multitasking and same apps reloading, they can also make the device slow and the battery to drain faster. Here’s how to end/quit background apps on your Samsung Galaxy J2 Pro:

  1. Tap the Apps icon from the Home screen.
  2. To access more Apps, drag the screen to the left side.
  3. Tap on Smart Manager.
  4. Tap RAM option.
  5. To close all background apps, tap End All. Doing so will instigate cleaning the internal memory (RAM) by closing all background apps.

After ending background apps, reboot your phone to refresh the system and clear the RAM as well.

Third solution: Boot into safe mode and diagnose apps.

Errant apps particularly third-party apps you’ve downloaded might be to blame. When any of these apps has gone rogue, chances are that it will trigger the processor to keep working until it gets exhausted. When the processor is revved up to a hundred percent, performance issues are expected to instigate. And this is when your device begins to slow down. To determine if a third-party app is causing your device to become so sluggish, enable safe mode on your Samsung Galaxy J2 Pro (2018). Here’s how:

  1. With the device turned on, press and hold down the Power button until the Samsung logo appears and the menu options to show up on the screen.
  2. When the menu options appear, tap Restart twice. Your phone will then restart.
  3. While the phone is restarting, press and hold the Volume Down button for a few seconds and then release when the phone is done booting up.
  4. You should then see the Safe Mode badge on the bottom left corner of the screen. That means your phone is already running in safe mode.

Observe your device performance and see if there are any improvements on the way it performs while in safe mode. If your phone is running faster in safe mode, then the problem could be due to an errant third-party application. Try to think of which from your downloaded apps is the trigger and then remove that app. If you cannot determine which app is to blame, then you may need to uninstall apps individually starting from the most recent app you’ve downloaded.

Fourth solution: Wipe cache partition on your Galaxy J2 Pro 2018.

Wiping the cache partition can also help especially if the problem is attributed to stacked temporary files and data (cache) from within the system cache partition. Unlike a factory data reset or master reset, wiping cache partition won’t delete any data saved on the internal memory of your device. Just be sure to select the right option. Here’s a quick walkthrough on how it’s done:

  1. Press and hold down the Power button until your phone shuts down.
  2. While it’s turned off, press and hold the Volume Up, Home, and Power buttons simultaneously for a few seconds.
  3. Release the buttons when the Samsung logo appears.
  4. Tap on the screen when the Android logo with No Command label appears. Your device should now be in recovery mode.
  5. Press the Volume Down button several times to highlight Wipe cache partition from the given options.
  6. Then press the Power button to confirm.
  7. Wait until the device is done wiping the cache partition and prompts to reboot system now. Press the Power button to confirm and instigate system restart.

After your phone reboots, use it as you normally do and see if it’s performing better and faster this time.

Fifth solution: Reset your phone to factory defaults (master reset).

You may have to consider opting for a master reset if the problem persists after performing all prior workarounds. The problem could be too complex that it requires a full system reset and then set your device as new. Please note though that this will erase everything from your phone’s internal memory, and therefore results to data loss. Should you wish to proceed, back up all your important data to restore them afterwards. If everything is set, follow these steps to reset your Samsung Galaxy J2 Pro (2018) to its factory defaults and clear complex errors and system glitches that caused the phone to perform very slow:

  1. Open the Apps menu.
  2. Tap Settings.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read and review the message then tap Reset.
  7. Tap Delete All to confirm system reset.

Wait until the reset is finished and your phone reboots automatically. You can proceed with the initial device setup by then.

Other options to consider

If you haven’t yet updated your phone software to the latest version, then try to check for any available Android update to download and install. New updates bring in new features, enhanced functions and security enhancements to keep the device optimized and free from flaws.

Also care to check your phone’s available memory. Performance issues like sluggishness, lags, freezes, and random restarts are also tied to memory problems like insufficient memory on the phone. Verify and ensure this isn’t what causing your Galaxy J2 Pro 2018 smartphone to slow down. If necessary, remove all unnecessary apps and contents from your device including old messages and multimedia contents.

Seek more help

Contact Samsung Support to report the issue if it started after installing a new update and that it persisted after performing all applicable workarounds and troubleshooting procedures on your end. There might be some advanced settings that need to be modified or configured for your device perform at its best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix your Samsung Galaxy A8 2019 that’s now running so slow (easy steps)

Computers with high specifications run fast and the same is true with smartphones. The Samsung Galaxy A8 2018 albeit not a flagship, has really impressive specs and really well-developed firmware. When it comes to performance, it should be able to compete with ease with other smartphones in its category. However, we have some readers who reported that their units started to run very slowly for no apparent reason.

The firmware always has something to do with the performance of your phone, although there are also some cases wherein a hardware problem would also result to this kind of issue. But the thing is we really don’t know for sure why your phone runs so slow now. This isn’t the first time we encountered this problem and we already know a thing or two that can fix this problem so if you’re one of the owners of this phone with this kind of problem, continue reading as this post may be able to help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix your Galaxy A8 2018 that became so slow

Don’t worry too much because sluggishness and other performance are pretty minor problems and thus, can easily be fixed. Below are some of the methods that are very effective in fixing this problem…

First solution: Uninstall apps that you think are causing the problem

You can only do this if the problem started after you’ve installed an app because obviously, the problem is with the third-party app. I am pretty sure that doing this method will fix the problem…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Second solution: Wipe cache partition

If the problem started after an update, then it’s possible that some caches have been corrupted or became obsolete. Delete all system caches so that they will be replaced with new ones and you can do so by wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Your phone may take a little longer to reboot but after it becomes active, try to see if it still runs so slow. After this and the phone is still so slow, the next method has to be done.

Third solution: Backup your files and reset your phone

This is the ultimate solution to problems like this but you have to go through the hassle of backing up your files and data as they will be deleted during the problem. After the backup, make sure that you disable the Factory Reset Protection so that you won’t be locked out of your device after the reset.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this, follow these steps to do the Master Reset…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that our solution works for you. If you still have other issues, leave a comment below to connect with us.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 that keeps freezing and lagging (easy steps)

Looking at the specs sheet of the Samsung Galaxy S9 you may think that the phone isn’t capable of slowing down but of course, that’s not true. There would always come a time that a powerful phone like the S9 would slow down and eventually starts to freeze and lag every now and then. That’s one of the reasons why reset exists.

Most of the time, when the performance of your phone starts to deteriorate, something must be causing it. It could be due to a single app you installed, a firmware issue or a problem with the hardware. Unless you know exactly why your phone has become so slow, it would take some time for you to determine what the cause of the problem is and that’s why we have to do some troubleshooting.

In this post, I will walk you through in fixing your Galaxy S9 that keeps on freezing and lagging. We will try to troubleshoot the phone to determine why it’s doing that and then we’ll try to use the most common solutions we often use to issues like this. So, continue reading if you’re one of the owners of this phone as this post may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S9 that keeps freezing and lagging


Freezes and lags have always been among the most common issues with Galaxy devices so we’ve encountered them several times in the past and we already know a thing or two that could help fix or get rid of them. With all that being said, here’s what I suggest you do about it:

Force reboot your Galaxy S9

A normal reboot may not be able to address this problem so you have to do the Forced Reboot procedure by pressing and holding both the Volume Down button and the Power key at the same time for 10 seconds. This will simulate battery disconnect and refresh your phone’s memory.

If the freezes that lags are due to some minor issues or glitches with the app or the system, then this procedure will fix them or get rid of them. You may be able to use your phone like before after this that’s why you also have to be observant enough. If your phone still freezes and lags after this, then you will have to troubleshoot it.

Run your Galaxy S9 in Safe mode and observe

The key to fixing this problem is observation and at this point we don’t know for sure what the cause of the issue is. So, try to reboot your phone in Safe mode to temporarily disable all third-party apps. If one of them is causing your phone to freeze and lag, then those issues won’t show up when the device is in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming those issues don’t occur in this environment, then it’s a sign that they can easily be fixed. The next thing you should do while the phone is in safe mode is to find the app that’s causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

On the other hand, if your Galaxy S9 still freezes and lags in safe mode, you have to do the next method.

Delete system caches so they’d be replaced

One of the causes of poor performance is a corrupt system cache as it affects some core functions and services. If your Galaxy S9 freezes and lags in safe mode, it’s a clear indication that the problem is with the firmware. So, follow these steps to rule out the possibility that may it’s just some corrupt caches that caused your phone to have these issues:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the freezes and lags remain after this, then you have to do the next method.

Backup your files and data and do the Master Reset

This is your last resort and based on our experience, a master reset is all it takes to take care of all issues with the firmware that cause the phone to freeze, lag and have other performance issues. But before you proceed, make sure you make a backup of your important files and data as they will be deleted. Then, disable Galaxy S9’s factory reset protection by removing your google account. After all that, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that our solutions will work for you. If you have other concerns you want to share with, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy S6 that started running slow after Nougat update [Troubleshooting Guide]

The Samsung Galaxy S6 was the company’s flagship a couple of years ago and it was one of the most powerful smartphones and still is. With it’s impressive specs, you can only experience lags a few times so when we received some messages from our readers complaining about this phone started running slow after the Nougat update, we immediately felt the need to address the problem.

So, in this post, I will tackle the issue that many Android users out there maybe experiencing right now. When a phone starts to become slower, what comes to mind is the firmware. While we’ve seen cases wherein hardware issues caused some phones to freeze, lags and other performance issues, most of the time this kind of problem is due to some unknown system problems. Considering the fact that it started shortly after the phone has undergone a major update, we can almost be certain it has something to do with the firmware.

I will walk you through in troubleshooting your Samsung Galaxy S6 to make it run faster the way it should. We will try to look into possible causes and rule out each possibility one at a time until we can pinpoint what the problem really is. So, if you own this phone and are currently bugged by a similar problem, continue reading below as this post maybe able to help you.

For those who are looking for a solution to a totally different issue, visit our troubleshooting page for we have already addressed hundreds of problems since we started supporting this device. Find issues that are the same or similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy S6 that’s running very slow

Problem 1: My phone started to run very slowly after I’ve updated it’s operating system. It’s a Galaxy S6 and since the day I got it, I always enjoyed how it performed until recently after the update was installed. It takes more than a couple of minutes just to open the camera or the texting app. It also lags so bad that switching between screens takes too long to complete. I know it’s not normal but I just don’t know what to do about it. Can you help?

Problem 2: Hi guys! I am hoping you could help me with the problem with my phone because, now, I can no longer use it the way it was before it’s now running so slow. I updated it as there was a notification about a software update, I think. It was after the update that I noticed that instead of running faster and smoother like other updates I’ve downloaded in the past, the phone was really slow. By the way, my phone is a Galaxy S6 that has been with me for almost a couple of years now and ever since I bought it, I only encountered a few problems and nothing serious really. So, it’s very annoying now that it’s running so slow after a major update like Nougat. Can you help me with it? Thanks.

Troubleshooting: Performance related issues are often not as complex as they seem. In fact, a phone that started running slow after a firmware update can be attributed to some corrupt files. But we really can’t be sure what the problem with your phone is until we troubleshoot and that’s what this article is for. So, if your Galaxy S6 started running so slow, here’s what you should do:

Step 1: Reboot your phone in safe mode and observe its performance

Booting in safe mode alone won’t fix the problem, it would just give you an insight as to what caused the problem. But what we’re trying to find out here is if the problem is caused by one or some of the apps you downloaded from the Play Store or installed manually. When in safe mode, all third-party apps are temporarily disabled, so if one of them is causing your phone to run so slow, the problem shouldn’t occur in this mode. This is how you boot your S6 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

Step 2: Reset and / or uninstall apps that are causing the problem

Just in case the phone is working fine while in safe mode, then it’s clear enough that one or some of the apps in your phone is causing the problem. Try to check if there are apps that need to be updated and if there is, update all of them. While updating, make sure you’re connected to a table Wi-Fi network and then follow these steps:

  1. From the Home screen, tap Apps.
  2. Tap Play Store.
  3. Tap Menu > My Apps.
  4. If desired, tap Menu > Settings > Auto-update apps.
  5. To update a single app, tap the app and tap Update.
  6. To update all apps (that have updates available), tap Update [xx].

After updating your apps and phone is still running slow, reset the apps you suspect are causing the problem. You can do this by clearing their caches and data:

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired app.
  6. To display pre-installed apps, tap MORE > Show system apps.
  7. Tap Storage.
  8. Tap Clear cache.
  9. Tap Clear data, then tap OK.

If this doesn’t work, then you have to uninstall the app and go after other apps if the problem remains after this.

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired app.
  6. Tap Uninstall, then tap OK.

Step 3: Reboot your phone in recovery mode and wipe the cache partition

In case your phone is still running slow while in safe mode, then it’s almost certain the phone is suffering from a firmware issue and the first thing we have to do is delete all system caches so that they will be replaced with new ones. You have to wipe the cache partition by booting your phone in Android system recovery or better known as Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S 6 logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After wiping the cache partition and the phone is still performing badly, then you have no other choice but to reset it.

Step 4: Backup your files and data and then reset your phone

This is the ultimate way to rule out the possibility that the phone is suffering from a firmware problem and more often than not, this will fix almost all problems that’s why it’s worth doing it. But don’t forget to make a backup of your important files and data. Then, disable the Factory Reset Protection and proceed with the reset:

How to disable Factory Reset Protection on Galaxy S6

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

How to reset your Galaxy S6

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy S 6 logo displays, release only the Power key.
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until “wipe data / factory reset” is highlighted, then press the Power key.
  6. Press the Volume down key until “Yes — delete all user data” is highlighted, then press the Power key.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the phone.

You can also reset your phone from the Settings menu…

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap the Back up my data slider to ON or OFF.
  5. If desired, tap the Restore slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If screen lock is enabled, enter PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Tab S4 that’s running so slow or has poor performance

With its impressive hardware specs, you can always expect the Samsung Galaxy Tab S4 to be fast and unresponsive in every aspect. It must perform better than mid-range laptops released a couple of years ago. However, if it starts to run slow or shows poor performance, it could be due to apps or some firmware issues.

Software problems are seldom attributed to hardware issues provided the device hasn’t suffered either physical or liquid damage. So, if this is not the case with your Tab S4, then there’s really something you can do to make it run faster again. In this post, I will walk you through in doing some troubleshooting procedures that could regain the tablet’s performance so continue reading as this may help you one way or another.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our Android issues questionnaire and hit submit to contact us.

What you should do to make Galaxy Tab S4 run fast again?

We just need to find out if there are apps, third-party or pre-installed, that cause the problem. If there are, then the problem will be a lot easier to fix. If it’s also just a problem with the firmware, there are still a couple of procedures you can do to fix it.

Force restart your Tab S4 – before doing any complicated troubleshooting procedures, try to soft reset your tablet to refresh its memory and load all its apps and services. Some glitches may have been causing inconsistencies in the normal operation of the system and the forced restart can fix them. To do this, press and hold the Power and Volume down key for up to 45 seconds. Your device will reboot and observe its performance once it becomes active again. If the problem remained, then move on to the next procedure.

Reboot your phone in safe mode – we will now try to find out if the cause of the problem are some third-party applications. There are apps that can make your device, no matter how fast it is, slow like heavy apps and CPU-intensive games. By running your device in safe mode, you’re only allowing pre-installed applications to run and if the problem is indeed caused by a third-party, then your tablet shouldn’t have any issues while in this mode. In such case, the next thing you should do is find the culprit and uninstall it. Here’s how to reboot your Tab S4 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When Samsung appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Release the Volume down key when you see Safe Mode on the device.

Reset all settings – you would only need to do this if your tablet still runs so poorly even while in safe mode because if that’s the case, then the problem could be with the firmware. The first thing you must do is to see if it has something to do with the tablet’s settings or configuration that’s why you need to do this procedure to bring it back to its default settings.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS.
  6. The device will restart to perform the reset of settings.

If the performance didn’t improve after doing the procedure above, then you will have to do the next couple of procedures to fix a possible firmware problems.

Delete the system cache – if the system cache gets corrupted or becomes obsolete, the first to suffer is the device’s performance and this could be the case here especially if the problem started without apparent reason. You need to wipe the cache partition to delete and replace the system cache with a new one. Here’s how it’s done…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy Tab S4 logo screen displays, release all three keys, then press and quickly release the Power key
  4. ‘Installing system update’ will show for about 30 – 60 seconds, then a ‘No command’ Android will appear before showing the Android system recovery menu options.
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press Power button to select.
  7. When the wipe is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Perform the master reset – a reset can always fix performance issues provided that they’re firmware-related problems and not caused by hardware issues. I am confident that a reset will make your Tab S4 run faster again. However, make sure that all your important files and data are backed up because they will be deleted from your tablet’s internal storage. You may save them in the cloud or move them to your SD card or computer. After that, follow these steps to reset your tablet:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy logo screen displays, release all of the keys, the press and quickly release the Power key
  4. ‘Installing system update’ will show for about 30 – 60 seconds, then a ‘No command’ Android will appear before showing the Android system recovery menu options.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press the Power key to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press the Power key to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.