Archives for

overheating

What to do when your Samsung Galaxy S8 heats up when used?

When your Samsung Galaxy S8 becomes unusually hot when you’re using it normally, then it should be something you have to look into. More often, a phone heats up when charging but not to the point where it would be uncomfortable to hold. The most common cause of this problem is when your phone suffered liquid damage.

Galaxy S8 has the IP68 rating which means it’s dust and water resistant but one thing to note here is that it’s not waterproofing. Water may still be able to find its way into your phone given the right circumstances. Therefore, it’s very much possible that the cause of the overheating with your phone is liquid damage. However, we have to troubleshoot to know more about the problem.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 that heats up when used

To understand better why a premium phone like your S8 heats up even if used normally, we have to rule out every possibility. Here’s what you need to do…

Step 1: Force restart your phone

It’s possible there are a bunch of apps running in the background. These apps use resources and may also cause overheating especially game apps that are CPU and graphics-intensive games.

The force restart procedure will simulate battery disconnect which refreshes your phone’s memory and close all third-party apps. To do this, press and hold the Volume Down and the Power keys together for 10 seconds. Your phone will reboot normally and after that, observe closely to know if it still heats up.

Step 2: Make sure there’s no sign of liquid damage

There are a couple of things you can do to confirm if your phone has a liquid damage; look into the charger port and check the Liquid Damage Indicator.

The primary entry point of water is the charger port. When there’s moist, you might get the “moisture detected” warning. Regardless whether you’re getting the warning or not, it’s best that you clean the area. You may use cotton swab or a piece of tissue paper that you have to insert into the port to absorb moist.

The next thing you should is check the Liquid Damage Indicator. It’s a small piece of sticker that would change color when it gets in contact with water or even just moist. In your Galaxy S8, you have to remove the SIM card tray and look into the slot. If the sticker is white it means your phone is safe from liquid damage but if it turned into red, pink or purple, it’s obvious it’s liquid damage that’s causing the overheating.

If there’s no sign of liquid damage, then move on to the next step.

Step 3: Find out if it still heats up when in Safe mode

What we’re trying to accomplish here is to know if third-party apps are causing the overheating issue. When you boot your phone up in safe mode, you’re temporarily disabling all third-party apps. You can then observe if the phone still heats up because if the problem is seems fixed while in this environment, then it’s clear that your third-party apps have something to do with the problem. This is how you start your phone up in Safe mode:

Turn the device off.
Press and hold the Power key past the model name screen.
When “SAMSUNG” appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.

Assuming the phone doesn’t heat up in this mode, find the apps that are causing the problem and uninstall them one after another until the problem is fixed.

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Apps.
Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
Tap the desired application.
Tap Uninstall.
Tap Uninstall again to confirm.

Step 4: Backup your files and reset your phone

In case the phone still heats up even in safe mode, then you have no other choice but to reset the phone. It rules out the possibility that this problem is due to a firmware issue and it’s also a preparatory step just in case it still heats up after the reset. But before that, make sure you backup all your files and data as they will be deleted. Follow these steps to reset your Galaxy S8:

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe data / factory reset.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

Step 5: Bring the phone to the shop

After the reset and the problem still persists, then you should bring it to the shop so that the tech can take a look at it. It’s possible there’s really something wrong with the hardware and if it isn’t caused by liquid or physical damage, then the tech should recommend it for replacement.

As far as basic troubleshooting is concerned, you’ve done everything you could. It’s now up for the tech to do his job.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Huawei Mate 10 Pro that is overheating [Troubleshooting Guide]

Overheating problem in mobile devices is often inflicted by software errors like errant apps, improperly configured device settings, and faulty updates. In worst cases, overheating can occur among other symptoms of hardware damage like a bad battery. Often times, the underlying cause is attributed to software errors, making it possible to transpire in both new and old devices, unexpectedly. Should you happen to encounter the same issue on your Huawei Mate 10 Pro smartphone, I have demonstrated some simple ways to deal with it. Read further and learn what to do if your new Huawei device is suddenly overheating.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: End all background apps then reboot your phone.

Background apps that crashed or went rogue might have triggered the phone processor to continuously work and eventually get exhausted. When this happens, the device could get warmer than usual. As first remedy, try to end all background apps and then reboot your device. Here’s how:

Tap the Recent Apps button from the main screen.
Select the Active apps icon.
Tap End next to an app’s screen, to end background apps individually.
To quit all background apps simultaneously, tap End all.
Then tap OK to confirm.

To dump errant cache and refresh the internal memory, reboot or soft reset your Huawei Mate 10 Pro with these steps:

Press the Power button for a few seconds or until the menu options appear.
Select Power off option and then tap OK. Doing so will shut down your phone.
After 30 seconds, press the Power button again until your device restarts.

Performing a soft reset will rectify any software errors that might have triggered the device to heat up. This won’t affect any saved data on the phone.

Second solution: Boot in safe mode and diagnose apps.

Rogue apps are also among the usual triggers. Any of your stock apps or third-party apps may be acting up and inflict such trouble. If the problem started after installing a new application, then that app must have triggered the device to overheat. In that case, deleting the errant app will fix the problem. Booting your device in safe mode will also help you determine whether or not the problem is attributed to built-in apps. If your phone does not overheat while in safe mode, then third-party apps are likely to blame. To find out, follow these steps to enable safe mode on your Huawei Mate 10 Pro:

Turn off your phone by pressing the Power button until it shuts down.
Then press the Power button again to turn it back on.
As soon as you see the Huawei animation screen, press and hold the Volume Down button until your phone boots up.

A safe mode label will then appear at the bottom left corner of the display. That indicates that the phone is already running in safe mode. Only built-in apps are permitted to run in this mode, thus it’s easier for you to isolate the problem. If your device is still overheating while in safe mode, then you’ll need to troubleshoot your device software further or take it to a technician for hardware assessment or if necessary, repair.

Third solution: Update apps and phone software to the latest version available.

Rogue apps that might have caused the device to heat up so quickly can still be remedied by updating them. App updates also offer bug fixes to clear an app from bugs and malware that make it erratic. To manually check for, download and install pending app updates on your Huawei Mate 10 Pro, follow these steps:

Open the Google Play Store app.
Tap the Menu icon (three vertical lines) then tap My apps & games.
Navigate to the Updates section to view available app updates.
Tap the Update button next to the name of the app to install pending update for the application.
To update all apps at once, tap the Update All button instead. You can select this option if multiple pending app updates are available.

After installing app updates, check for any available software update for your device. Updating the device to the latest software version can also be the key to resolving the issue especially if software bugs are to blame. Follow these steps to manually check for new update on your Huawei Mate 10 Pro:

Tap Settings from the Home screen.
Scroll to and tap System.
Tap About phone.
To view the current software version of your phone, scroll to and tap Android version.
To check for new updates available, tap System Update instead.
On the System update screen, tap the Check For Updates button and then wait for your phone to scan for new updates.

If an update is available, ensure that your phone is connected to the Internet and has enough power and memory space before updating. Backing up essential data is also recommended for safekeeping. Then follow the onscreen instructions to download and install new update on your phone. Don’t forget to reboot your device when the update is finished installing. This will clear the internal memory and phone system and prevent apps from going rogue following the new system changes.

Fourth solution: Wipe cache partition on your Huawei Mate 10 Pro.

Wiping the cache partition clears the system cache on your phone. Aside from apps, the phone system also has its own folder for temporary system files stored as cache. Like an app’s cache, system caches are utilized to speed up reloading of similar information on the phone. But when any of these cached files gets corrupted, system functions can also be affected. And this is when adverse symptoms including overheating instigate. To clear this out, it is recommended to wipe cache partition regularly or after installing new software update. Here’s how it’s done:

Power off your device.
Hold the Power button and the Volume Up button simultaneously for a few seconds.
When you see the Huawei logo, release both buttons. Doing so will route you to the EMUI or Android Recovery menu with a list of options to choose from.
Press the Volume Down button to scroll and highlight wipe cache partition option.
Then press the Power button to confirm the selection.
Wait until your phone is finished clearing the cache partition and then highlights the Reboot system now option.
Then press the Power button to confirm and reboot the phone.

If that doesn’t help and the phone still overheats, then you may have to consider performing system resets.

Fifth solution: Reset and restore device to factory defaults.

This can be a complex software issue if it persists after exhausting all prior methods. It could be due to some tough bugs or fatal system errors on the phone. Should this be the underlying cause, performing a master reset can help. This will delete everything from your phone and restore its factory defaults. Fatal errors, tough bugs, and invalid settings are therefore cleared, thus gives your device a clean fresh start. Should you wish to continue with this reset, be sure to back up all important files beforehand. Then follow these steps:

Tap Settings from the Main menu.
Scroll to and tap Advanced settings.
Scroll to then tap to select Backup & Reset option.
Tap Factory data reset to continue.
Then tap Reset phone twice to confirm.

Allow your device to finish resetting the system and restore the default settings. It will then reboot automatically when done. By then, you can proceed with the initial setup process and prepare your device for use again.

Other options

If your Huawei Mate 10 Pro is still overheating after carrying out all applicable workarounds to get rid of any software-related triggers, then your next option to consider is service. Take your device to the nearest Huawei service center and have it assessed by a technician for hardware damage. It’s possible that some hardware components like the battery have been damaged and needs to be replaced. For other options and official recommendations, you can also contact your carrier or Huawei Support.

Connect with us

What to do if your Samsung Galaxy S9 is overheating after a minor firmware update (easy steps)

Overheating is a serious problem and you should not neglect it as it’s dangerous; if the battery has gone beyond its heat threshold, it will explode. This kind of problem doesn’t only happen to entry-level devices, it also occurs to premium phones like the Samsung Galaxy S9.

Some of our readers who own this device reported that their devices started to heat up after they updated the firmware. There is a big difference between “heating up” and “overheating” but the former may actually lead to the latter if you just turn a blind eye. You must try to do some procedures to determine if the problem is caused by hardware problem or not because if it is, then you should immediately bring it to the tech.

Now, there are times when a phone heats up badly especially you’re into gaming while the device is charging with it’s screen brightness set to the max. But even if that’s the case, it will take several hours before the phone shuts down due to overheating. You can leave the phone for 15 minutes and then you can go back to action. However, if your phone overheats even if you’re just using an app you usually use, then that’s not a problem. Continue reading as this short post may help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S9 that overheats after an update

First off, if your phone heats up too much while charging, disconnect it from the charger immediately and then turn it off. That should prevent further troubleshooting. If you accidentally dropped it or left submerged in water for so long and then this problem started, you should bring it to the tech so it will be examined properly. But assuming none of this happened to your phone and if the problem started after a firmware update, here’s what you should do.

First solution: Forced reboot

Minor glitches may also cause overheating sometimes but don’t worry because if it’s just due to a glitch, you can immediately fix it by a simple reboot. However, instead of rebooting your phone the usual way, it’s better to do the Forced Reboot which is far more effective as it refreshes your phone’s memory and reloads all apps and services.

To do this, press both the volume down button and the power key at the same time and hold them down together for 10 seconds or more. Your phone will reboot like it normally does and when it becomes active, use it normally and observe if it still becomes too hot to the point that it will overheat. If it does, try the next solution.

Second solution: Find out if your downloaded apps have something to do with it

Applications may also cause your phone to overheat so it’s important to know if this is the case with your phone and if it’s due to third-party apps or not. You should reboot your phone in safe mode to temporarily disable all downloaded apps. If the phone doesn’t overheat in safe mode, then the problem clearly caused by a third-party app or some of them. At least, this is not a big problem as you only have to make sure each heavy application is closed before you use another. Just hit the Recents button and close everything before switching to another app and that should take care of the problem.

Here’s how you run your phone in safe mode:

Turn the device off.
Press and hold the Power key past the model name screen appearing on the screen.
When SAMSUNG appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
While in Safe mode, you can also uninstall apps that are causing a problem.

However, if the phone is still overheating while in safe mode, then the problem could be with the firmware.

Third solution: Reset your phone

After doing the first two steps and your phone is still overheating, then the next thing you should do is reset your phone. If this is just a problem with one of the apps or the firmware, a reset will fix it and your device may not overheat again. However, after the reset and your phone is still overheating, then you have no other choice but to bring it to the shop. Before the reset though, make sure to backup your files and data as they will be deleted. Now, here’s how you reset your phone:

Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

Posts you may also file helpful:

Galaxy S6 only charges via computer and won’t charge via regular charger, other problems

There’s no doubt the #GalaxyS6 is a great phone but just like any other “greats” out there, some of its users may sometimes find it frustrating. So below are the expressed frustrations of some of our community members regarding their Galaxy S6 device.

If you are new to our site, don’t hesitate to visit other similar posts.

Galaxy S6 only charges via computer and won’t charge via regular charger
Galaxy S6 overheating and other hardware issues
Galaxy S6 keeps getting harassing call and voice mail from one number
What to expect of Android Marshmallow on Galaxy S6
How to create a backup of Galaxy S6 files
Galaxy S6 lag, freezing, email issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy S6 only charges via computer and won’t charge via regular charger

I’m begging for some help here. PLEASE! My cell phone will charge on a laptop or car charger only. It will not charge on a wall charger. I’ve changed out cords, I’ve changed out the charger box, I’ve changed and swapped everything. I even went and bought a brand new Samsung charger and yes it was a Samsung brand. I’ve also had other Galaxy S6 users test my chargers and they all work for them. Just not for my phone.

I’ve seen this problem posted on your page from another Galaxy S6 Edge user. He had the same problem and when you gave feedback, he did not reply any further. I can’t seem to find a fix for this problem anywhere. My phone is under warranty, the Samsung warranty for one year. When I called them they had me set it back to factory reset and that seemed to work for about a week. Now it’s back to the same problem all over again and I am at a loss.

For me to send it in to Samsung for repair, they are quoting me $250 for this issue even though it’s under warranty. I feel it’s something that could be fixed here on my end and I’m really hoping you can help. I did read on your website where it states to check older apps and I have deleted all unnecessary apps from my phone and only use the ones that are most important. I have less than 20 pictures on this phone since deleting everything back to factory. I am at a loss. Please if you have any kind of fix for this issue let me know. I don’t know what else to do.

Thank you again so much for any and all assistance in this matter.

God bless. — Jennifer

Solution: Hi Jennifer. It’s interesting to know that the issue was temporarily fixed after a factory reset. That the problem eventually came back days after the last factory reset is an indication that a third party application may be causing the trouble. Keep in mind that when we say third party apps, it refers to any software you install after the initial setup. They may be apps from Samsung or Google but as long as they are not part of pre-installed apps, they are still considered “third party”. What you can do to rectify the problem is by booting your phone in safe mode before you charge it. This will ensure that only the pre-installed apps are running during the charging period. To do that, just follow these steps:

Press and hold the Volume Down and Power keys for 20 to 30 seconds.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
Your phone should continue booting up and you will be prompted to unlock your phone as usual.
You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #2: Galaxy S6 overheating and other hardware issues

My phone has got so hot that it burned & left a scar on my arm w/an imprint of the side & Edge of the phone. Then the following day I picked it up & it scalded my fingers. It was so hot and I couldn’t hold onto it and dropped it causing it to crack! They state I must pay $200 to replace it when it’s not my fault and continues to heat up so hot that it’s getting heat fracture’s causing it to crack even more!

PLEASE HELP ME…I DON’T WANT TO HAVE TO CALL AN ATTORNEY TO HELP ME SO WHAT CAN I DO TO GET THIS DEALT WITH & GET A REPLACEMENT SENT TO ME? I’LL BE AWAITING YOUR RESPONSE AS SOON AS YOU CAN RESPOND AT YOUR EARLIEST CONVENIENCE, GOD BLESS! — Billie

Solution: Hi Billie. If the phone’s screen or body had been cracked, your best bet at this time is to get it replaced. As much as we would like to help you, fixing the cracked part requires physical diagnostic and fix. Obviously, we cannot do that for you. Please call Samsung or any relevant party (wireless carrier or retailer) and ask for a replacement unit. Don’t forget to mention that the phone overheated. That should give them an idea that the device may have some internal hardware issues to begin with.

Problem #3: Galaxy S6 keeps getting harassing call and voice mail from one number

I keep getting phone calls from a fax number. I have stopped the calls to the phone. What is happening now is the number realizing I am not answering is generating voice mails. So, since last Wednesday until today I have gotten almost 250 voice mails. All it does is beep.

I have sent numerous faxes to that number which is in Chicago. No response. My carrier says “something” to change my number which is not an option. They will provide me with a program that will stop the mails at a nominal charge of $4.99 a month. I refuse to pay that to stop me from being harassed. They tell me that it would be a violation of the privacy act to find out who is using this fax. So much for that. The voice mails are coming in even as I type. They start at 9 AM and stop at about 6 PM. — Leo

Solution: Hi Leo. The best party that can help you with this problem is your service provider. If their only “solution” to this problem is to charge you further, why don’t you pay a visit to your local enforcement agency so they can throw in their 2 cents? There’s nothing that we can give or tell you to do to stop the voice mails from coming in. You either have to find a way with your carrier to stop the problem without incurring cost, or you can resort to legal action. Because the voice mails are persistent, the case can rightfully fall under harassment category in almost any country. You are therefore entitled to defend yourself from the hassle via legal means.

Problem #4: What to expect of Android Marshmallow on Galaxy S6

I have had a Verizon Galaxy S6 as my only phone for as long as they have been out. I am on my second one and the first one had a charging issue.

The first time Android rolled out the Lollipop update, my phone went from being awesome, to being worthless. Lagging, ridiculous battery drain to name a few major issues. Then, thank goodness, they finally rolled out an update to Lollipop. Well, unfortunately, while it helped the battery drain and sluggish somewhat, it still lagged terribly in performance. Thank goodness the phone wouldn’t charge one day and I had it replaced under warranty. Every morning, for the last year and a half, I have cancelled the Lollipop update. But now with Marshmallow coming out I have no idea what I should do. Any advise? FYI…I’m a fairly technology savvy guy. Thanks a ton. Learned quite a lot from you guys. — Russ

Solution: Hi Russ. Just like you, the general performance of the new Android Marshmallow remains a mystery to us until now. We honestly don’t have any idea how this OS will fare on Samsung devices and in Galaxy S6 in particular. Our job here is to point out problems as we receive requests for assistance from our community. We haven’t even updated our devices in our lab to Marshmallow at this time so there’s no way for us to give a fair assessment to this product. As much as possible, we stick to official firmware version so we can’t tell if the unofficial Marshmallow versions out there are okay.

We know that Android Marshmallow is heavily tested on current flagship phones like the Galaxy S6 and Note 5 so there’s a higher chance that a lot of minor glitches and bugs must have been addressed at this time.

A few good rules of thumb to follow following a major OS update though include wiping the cache partition, doing a factory reset, and making sure that all installed apps are fully compatible. The last one is usually the most common reason for problems following an update. Some app developers may not roll out updates for their product. That can cause all sorts of trouble as the new operating system may encounter conflicts with apps that are not optimized to work with it. If unsure whether an app is updated to work with Marshmallow or not, contact the developer or simply uninstall it.

In the meantime, keep watching for more articles from us about Marshmallow as more and more Samsung devices are starting to get the update.

Problem #5: How to create a backup of Galaxy S6 files

No ringing sound on incoming calls, no sound on boot up, no sound when releasing the volume sound control button, except with ear phones. When calling, my voice mail can hear with or without head phones, but when I press speaker there is no sound. Incoming calls vibrate but no sound. Can hear ringing with head phones on. Have checked all settings and all are correctly set.

Just had screen and digitizer replaced. Can hear ringing with head phones on. Just typing this to you has lead me to believe there is a problem with the speaker. What do you think?

I don’t know how to back up my phone and don’t know if when I do back up if it saves all my app information. Not sure how to get backed up info back if I try a hard reset. Not really technologically savvy. — Christopher

Solution: Hi Christopher. The repair process must have disconnected the speaker that now results to this problem. You need to check all the circuits are connected, especially the speaker assembly.

For your question as regards to making a backup of your data, the best way to go is by official means. Simply download and install Smart Switch on your S6 and computer and you are good to go. For a detailed description on how to use this product, please use Google.

Problem #6: Galaxy S6 running slow, freezing, email won’t sync

I don’t know what happened but somehow my stock email app dropped my accounts and greyed out. At one point it wouldn’t even let me sign in, though I was certain of my password. I could have also deleted an app that worked along side the stock email app, maybe?

Now I’ve got my accounts logged in (first I created a new email and logged that in, it worked. Then I just changed my password to my old email and it allowed me to sign in.), but the icon is still greyed out and I cannot sync my contacts.

All of a sudden my phone is overheating, running slower, etc. And it’s always been so good to me. I can’t say I’m overwhelming it as I am a minimalist type and I don’t have any games or excessive apps.

Is there any tips you have/app suggestions that would help my phone get over this fit?

Thanks, in advance! — Sarah

Solution: Hi Sarah. There may be a firmware glitch or malware causing the troubles you mention here. The issues above are some of the common symptoms if a device is either having a problem with the cache and/or operating system, or if it’s infected with a malware. Consider wiping the cache partition first to see if it will make any difference.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

If wiping the cache partition won’t help, don’t hesitate to perform a factory reset. It’s by far the most effective solution to problems like the ones on your phone right now. Don’t forget to create a backup of your files first before proceeding to these steps:

Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Water damaged Galaxy S6 showing overheating icon when charging, drains battery fast, other issues

Good day Android community and welcome to another article that covers 8 other S6 issues. As usual, all issues in this post are taken from reports from some of our readers. Keep watching for similar posts in the coming days if you don’t see your own issue here, or if there’s no solution that can fix your own S6 issue.

Below are the specific topics we discuss in this post:

Galaxy S6 won’t turn on after leaving the phone charged overnight
Water damaged Galaxy S6 showing overheating icon when charging
Galaxy S6 won’t charge and won’t turn on
Galaxy S6 edge turns itself off and on
How to recover pictures from wet Galaxy S6 edge
Galaxy S6 drains battery fast, won’t turn on
Galaxy S6 screen stays black but won’t turn back on
Galaxy S6 edge screen keeps flickering after it got wet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy S6 won’t turn on after leaving the phone charged overnight

Good evening! I purchased my phone Samsung Galaxy S6 edge in Ukraine in February 2016. It worked ok all the time. At 4 of April i put it for a night-long charging as usually, it never turned on again. I tried all kind of troubleshooting that can be found on Youtube and on Android forums (pressing volume/power/home buttons at one, pressing all different combinations of those buttons) nothing helped. It didn’t react on any charger. Dead is dead. I went to the Samsung Service Center in Cairo (I live in Cairo), they told me it’s a problem with motherboard and to fix it will cost me $300, the price of the new phone. Can something be done? Thank you very much in advance! — Olga

Solution: Hi Olga. If a professional has checked your phone and declared that the only way to fix it would be to replace the motherboard, then there’s nothing more that you can do about it. A motherboard replacement is the most drastic solution a technician must do to fix a hardware problem. This means that a number of components may be damaged, or that the board itself is beyond repair.

Problem #2: Water damaged Galaxy S6 showing overheating icon when charging

I dropped my Samsung S6 in water. It was only in for 5 seconds approximately and when i grabbed it, it was working fine.. as in screen was still visible etc.. i immediately put it into a bag of rice but due to being a sealed phone couldn’t remove battery… phone since went flat and now when i try to charge it it gives me the thermometer and overheating warning. It’s been 5 days since and still showing this warning. I’ve checked inside SIM tray and can see a white sticker thing. I’ve called a repair place and they are not to keen on fixing it as they tend to think all water damaged phones are non repairable. I only just got this phone. Please tell me if it can be fixed. — Tania

Solution: Hi Tania. Unlike its successors, the Galaxy S7 and S8, your Galaxy S6 does not enjoy water resistance protection. This means that even just a second of immersing it in water, there’s a very big chance that water can seep into the insides of the device. If your phone was working normally before you dropped it in water, then it might already be too late to do anything at this time. In some cases, dismantling the device right away and removing the battery can save it from permanent damage. We understand you were not able to do this important “first aid” step because a Galaxy S6 has a non-removable battery pack so all you can do right now is to hope that damage is isolated to few components only. A full hardware check is still needed to be conducted though so you must find another service that can do this task for you. Stop whatever you’re doing and stop looking for software solutions. There’s no amount of troubleshooting that you can do on your end to fix a water-damaged phone. Otherwise, simply have it replaced.

Problem #3: Galaxy S6 won’t charge and won’t turn on

Hello! I am experiencing some charging issues with my Samsung S6. The phone shut down with 2 to 3% of battery, just before I arrive home. And then I put it into charger, and started to do my things, without paying attention on it. The problem is, after some minutes I tried to power it on, and it did not work! Nothing! Then I found your guide, and got some “advances”, but without a solution. Here it was what I tried:

When I put it into a different charger, the lightning bolt icon appears once, and disappears. The phone doesn’t charge and the charger does not warm up. (Sometimes I’m able to power the phone on, but it shuts down again when the lockscreen appears).
I tried to put it into PC USB port. Same as different charger. (With the original charger, NOTHING HAPPENS! Not even the lightning bolt icon).
Tried to press Volume Down + Lock while “charging”. The lightning bolt flicks on… (appear/disappear). But it still do not charge.
Tried to press Volume Up + lock + home, and the Android management screen appeared. (Installing System Update, and after it appeared an image of the android mascot and a warning icon).
Tried the “reboot system” option… reboot, but nothing.
Tried V.UP + LOCK + HOME again, and left it there to see if it would charge. I considered to try “Reboot to bootloader” option, but as I don’t know what it means, I thought it was better to contact you.

(PS: This menu only appears with the smartphone plugged into USB port of my computer of with an alternate charger. With the original one, or without a power cord, nothing happens). As I have some really important data that I was about to back up, I’m really against a wipe reset. Any ideas? 🙁 — Tiago

Solution: Hi Tiago. Since you’ve already tried almost everything that can be done on your end, you should really try a factory reset first to see if the cause of the problem is software related or not. If that won’t fix it, the cause of the problem may be bad hardware such as a malfunctioning charging port or battery. Consider sending the phone in for repair.

Unfortunately, file recovery or transfer is only possible if the phone powers on first. If you can’t turn it back on, no external device can access your phone’s internal storage device.

Problem #4: Galaxy S6 edge turns itself off and on

Hi. Recently i have factory reset my Samsung Galaxy S6 edge. Since doing so whenever i open specific apps or randomly the phone switches off and no longer switches on. i will click on the power on button the Samsung sign will show up but then it was fall powerless again. to switch it on again it needs to be plugged into a charger. this happens even if I’ve let the phone charge to 100% or whatever the charge % is. once iv switched it on no matter what the % charge it was on, the charging icon will show a much lower % than it was before it switched off. as soon as i unplug the charge the phone will again switch off and no longer turn on. — Ayishasadiq

Solution: Hi Ayishasadiq. Try recalibrating the battery first and see what happens afterwards. Sometimes, Android can lose track of the actual battery level for some reason so it’s good if you can recalibrate it. Here’s how it’s done:

Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
Turn the phone on again and let it turn itself off.
Charge the phone without turning it back on.
Wait until the battery says it fully charged to 100%
Unplug the charger and turn the phone on.
If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
Unplug the charger the turn the phone on again.
Use the phone until you drain the battery down to 0.
Repeat the cycle once.

Once you’ve recalibrated the battery, you can follow it up with a cache partition wipe to ensure the system cache is refreshed. Here’s how to do it:

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

Problem #5: How to recover pictures from wet Galaxy S6 edge

Need your immediate and expert advice in seeking a solution on my Samsung S6 Edge phone. Here is what happened:

My phone had accidentally fallen in the swimming pool and all we did was take the phone from the swimming pool, kept it on the table over a towel and began swimming again.

After almost 30 minutes we came back to our room and tried drying it using a blow-dry but it would just not switch on. We tried doing this 3-4 times and then switched off & tried charging the phone as well – with no luck! We then took it to a local repair shop who opened up the entire phone and said the IC wasn’t working and he would try his best – and then later informed us that even the mother board of the phone was spoiled.

By the way, this is still under warranty until the 12th May 2017. Now we need your help with 2 things:

Can this phone be fixed at all? How do we get this started ? How can I retrieve all my pictures? Is there a way?

Looking forward to your kind reply. — VARSHA

Solution: Hi Varsha. If a trained technician who examined your phone said that that power IC or motherboard are toast, that’s like saying the phone is completely dead. A key “first aid” step that you’re supposed to take in an ideal situation would be to immediately remove the power source from the phone to prevent shorting components. We know this is not possible with your S6 as the battery is non-removable so we can assume that a number of core hardware components are fried. So, in terms of a fix, we don’t think there’s anything that can be done at this point.

Retrieving files is obviously out of the question because you need to have a good working system to access the internal storage device. The Nand chip must be powered so an external device like a computer can reach the files. The touchscreen needs to be working as well so you can input commands to the operating system.

Unfortunate as this is for you, we’re almost certain that your phone is dead, especially that the power IC had been confirmed to be toast.

Problem #6: Galaxy S6 drains battery fast, won’t turn on

Hello. Recently my phone’s battery has been depleted much more quickly than normal. I didn’t think much of this, just thought that it was part of the designed obsolescence because I’ve had it about a year and a half now. Today, however, when I went to charge it, it would show the charging icon as normal, and the red light would appear in the upper left hand corner, but when I went to check it the battery percentage had decreased, not increased. It still showed that it was charging. Then, later, I noticed that it kept switching back and forth between charging and not charging. I am not sure if this was an issue regarding my handling of it at the time or not. I tried plugging it into a computer via USB, thinking the wall adapter may be to blame. Everything behaved as normal when I plugged the phone in the computer. The computer recognized it and my phone asked if it wanted me to allow the computer to access it. Again it gave the charging signal but it died soon after. When I got home I plugged it into my charger at home (the original charger) and I initially saw the red light, but have not since. It has been plugged in for about two hours now and it will not turn on. I’m sorry, I don’t know the version I have, so I just put other. I would check it on the phone but it’s dead. Any help with this would be greatly appreciated. Thank you. — Jeremy

Solution: Hi Jeremy. There’s a chance that the problem is only isolated to the battery so if you’ve already tried different chargers before contacting us, you should consider sending it in for repair. Android troubleshooting is mostly software in nature but since the phone does not even turn at all, there’s nothing much that you can do. If you haven’t tried it though, you can also check if your phone will boot to alternate modes so you can then perform follow up troubleshooting.

Below are the steps that you can do:

Boot in Recovery mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
Wait until the Download screen appears.
If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
Use Google to look for a guide on how to do it.

Boot in safe mode:

Charge the phone for at least 30 minutes.
Press and hold the Power button.
Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S6 screen stays black but won’t turn back on

While trying to start up the phone, all it does is play the start up music over and over and sometimes it cuts the sound off like it won’t start up all the way. It doesn’t vibrate and the screen remains black. I’ve tried all the other sequence of buttons to push but nothing is working. When it’s trying to start up there is a steady blue light showing and when I push the up volume and power button I think it shuts off because the blue light will go off. When I plug it in to charge the little light is orange then it turns green, but screen still remains black. I do not know what android version it is. — Toni

Solution: Hi Toni. Your phone actually still turns back on so the issue must lie with the screen only. If you dropped the phone or got it wet before, stop wasting time in looking for software solutions. Contact Samsung, your carrier, or any relevant party so it can be repaired or replaced.

Problem #8: Galaxy S6 edge screen keeps flickering after it got wet

Hi. My Samsung S6 edge fell in the sink while water was running and I thought it was a small amount of water entered my phone. My phone went blank (black screen) so I was not sure if it was off or on. So I then took out my sim card tray and left my phone in rice for the day. I took it by my friend after work for him to have a look at it and when he opened it I saw part of the inside was corroded so he clean the board and stuff. However about 3-5 of the ICs (as he called it) were missing from the board near the sim card section, but he was not sure what they were for. He evened changed the battery for me. Everything was working fine as if nothing happened. But the only problem is that my phone battery runs down veryyyy quick and my screen keeps flickering while charging so I am not sure what to do now. Is it possible my phone can still be saved? Thank you in advance for all the help! Many Thanks. — Kerri

Solution: Hi Kerri. Kindly refer to our suggestions for Tania and Varsha above.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

Galaxy S7 touchscreen not working properly, other issues

The first three issues in this post addresses questions about the #GalaxyS7 screen. One of these reported issues, S7 touchscreen not working properly, is discussed here briefly. Keep in mind that our blog does not provide hardware troubleshooting or diagnostics so if you find the solutions rather direct or not helpful at all, that’s mainly due to one reason — the reason for the issue is hardware in nature. As a rule, we always suggest that users allow professionals handle any hardware issue but if you think you can fix your own issue yourself, look for other online guides that might help you.

Below are the specific topics discussed in this material:

Galaxy S7 screen is black and unresponsive
Galaxy S7 touchscreen not working properly
Galaxy S7 screen flickers if brightness is not set to maximum
Galaxy S7 can’t reply to automated SMS
Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy S7 screen is black and unresponsive

It seems my screen isn’t working…like i turn on the phone and i don’t get a boot animation or anything, just a black screen. nothing ever shows up.

Also the touch screen was working when i first restarted the phone because i heard the phone unlock with the water drop sound on the lock screen but since i restored the phone in Odin (with the black screen) even when i boot into recovery and download mode it’s still a black screen.

I have never dropped my phone nor has it ever been water damaged. So i have no idea why this happened…i was using the camera app and the screen just went black on me. so anyone got an idea what’s wrong or how to fix it?? — Wenganga

Solution: Hi Wenganga. A black screen caused by an operating system glitch or an app bug is one thing and black screen issue due to a hardware malfunction is quite another. The most effective way to know if you have a hardware problem or a software one is by doing a simple restart. If the screen remains black during the initial boot up, that’s an indication of hardware defect. The initial screen that shows your carrier’s logo or Samsung logo works independently from the operating system and is run by the bootloader. Thus, if you are not seeing either the carrier splash screen or the Samsung logo screen (while the bootloader loads) that’s an indication of hardware problem. This is the same reason why nothing shows up and the screen remains black if you boot your phone in download mode or recovery mode. To fix this problem, you must bring it to Samsung or a reputable third party repair shop so your device can be checked and fixed.

Problem #2: Galaxy S7 touchscreen not working properly

Just 2 days ago my phone started glitching when I’d try to text. The bottom of my keyboard is unresponsive and even when I am trying to text only, the key board is over sensitive it erases too much or a adds too many words by itself. The keyboard has a glitch not just in texting but texting on Google, basically at any time I use the keyboard.

I tried to hard reset. Reboot delete cache. I even pressed *#0*# and that led me to the touch screen with the x axis to manually touch. once I got to the bottom of the axis it doesn’t let me fill in the bottom part, which makes sense because I’m having most trouble on my key board toward the bottom. For instance thru text i have to press the emoji section 3 times before it opens and press each emoji 3 or 4 times before it allows me to place it in text. Please help me I’ve tried everything. I’ve never dropped the phone and the phone is 2 weeks old. — Kristina

Solution: Hi Kristina. The result of the service menu test that you did (by pressing *#0*#) is evidence that a portion of the touchscreen is defective. This means that the lower portion of the screen has lost its ability to detect input like your touch. This problem can be caused by a faulty touchscreen itself, or some components of the screen assembly. Unfortunately, there is no amount of software troubleshooting that you can do on your end to fix this. You must call Samsung or your carrier so you can have the phone replaced.

Problem #3: Galaxy S7 screen flickers if brightness is not set to maximum

So i have this device for like 2 months. I bought it from Romania, and got the Exynos processor version though the reseller who says it is with Snapdragon actually. First of all, i first encountered some a very uncomfortably overheating which made the aluminum edges to be hard to keep in hand. I ignored this problem at first, though i was pretty frustrated that my friend with another S7 Edge didn’t encounter any overheating problems.

The real problem is that 2 or 3 days ago my screen started flickering when the brightness was any lower than the maximum. Flickering gets worse once with the less brightness. Just after a day, my screen only appears green and i can do nothing on my device. I just want to know if there is something to do with the device, which i hope won’t happen since the retailer will give all my money back.

I will never buy any Samsung again after this pretty amazing experience with their best model by far. — Vlad

Solution: Hi Vlad. The first thing that you want to do is check if the issue is due to a third party app. You can do that by restarting the phone in safe mode. Here’s how:

Turn the phone off.
Press and hold the Volume Down and Power keys for 20 to 30 seconds.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
Your phone should continue booting up and you will be prompted to unlock your phone as usual.
You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode prevents third party apps from running so if one of them is the culprit, the screen should work normally. If the problem remains though, the next thing that you can want to do is factory reset. To do that, follow these steps:

Turn off your Samsung Galaxy S7.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset restores all settings and built-in apps to their original factory state. If the screen issue is caused by a glitch that developed after some time, it should be eliminated by this process. However, if the problem remains after a factory reset, an unknown hardware issue should be causing the screen to behave erratically. Contact Samsung or the retailer to get a replacement unit.

Problem #4: Galaxy S7 can’t reply to automated SMS

I get automated text messages from our laundry service asking if we want them to stop by and pick up laundry that day. Reply Y if yes. Whenever I reply with Y, the message fails. I have the same issue with a local bakery that texts us coupon codes and asks for a reply to claim them. Same issue as the message fails when I try to reply. I have to think it has something to do with these types of automated messages. I do recall the first time I tried to respond to one and a message bubble popped up and I accidentally tapped my preference to probably be “Do not allow messages to be sent to automatic texts” or something like that. Once I tapped it, it said that it would remember the preference. So how do I reset that preference so that I can respond to these text messages? — Brian

Solution: Hi Brian. If you were able to send a reply to automated SMS previously on this device, the best thing that you can do is to restore the default settings of your Messaging app to default. There are two ways to do that. One is by clearing the data of the said app. Here’s how:

Go to Settings.
Proceed to Applications.
Select Application Manager or Applications.
Tap the All tab.
Look for the app in question and tap it.
Tap Storage.
From there, you will see the Clear Cache and Clear Data buttons.
Tap Clear Data.

Tapping the Clear Data button is the virtual equivalent of re-installing the app. Doing so deletes your text messages.

If deleting the app’s data won’t fix the issue, the next best thing to do is by doing a factory reset.

Problem #5: Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

Hi! Not sure if this is a software or hardware problem yet.

My notifications popped up last week saying my SD card was damaged and may need to try reformatting it. I couldn’t do it for a few days, due to dealing with personal issues that kept me extremely busy. But on Friday I noticed the CPU was overheating, so I decided to see if a factory reset would solve that problem. Well, it didn’t. And the SD card message popped up again, so I, reluctantly, reformatted the card.

Then my husband and I went on a trip over Memorial Day weekend. While we were away, the SD card fouled up again after I had been using the GPS on my device for our trip, causing it to get really hot. I immediately stopped the GPS and put my device into sleep mode till it cooled. (Unfortunately, I couldn’t remove the card till we got home, since you have to have the silly tool to do that, which I keep in the box my device came in…). Anyway, I think the SD card error appeared during the overheating, this time. It seems that was what alerted me to the overheating this time.

So I’m wondering if I got a bad SD card. It says it’s Samsung EVO microSD (128GB), but I ordered it from Amazon and it took a month to arrive (so, it came from China).

Unfortunately, I didn’t get insurance with my device…I guess because I never needed it before…

Anyway, I was just wondering if you’ve ever encountered a problem like this one on the Galaxy S7 or on other similar Android device.

Oh, and now my device won’t recognize whether an SD card is even in it. It has a message to “mount SD card,” but it is grayed out and un-“clickable” whether card is in or not. I performed soft reset. Nothing changed. (I didn’t notice this problem till I tried to remove SD card, assuming it was a bad one.)

Another thing I’m wondering if it may have started this issue is that, maybe 2 months ago, my charger and cord that came with my device slowed way down, and so I started using another charger instead. And then I started using a heavy duty Anker cable I had with the original charger that came with my device, thinking just the cable was bad. It charged fine when I was using the phone charger, but when I started using the Anker cable I had to immediately quit due to it feeling hot at micro USB port area, and I went back to phone charger, which seemed ok.

Anyhow, I’m hoping I haven’t fried, or partially fried, my device.

Please let me know if you think there is a solution to this (these) issue(s).

Thanks! — Gina

Solution: Hi Gina. When it comes to issues similar to yours, an average user has a very limited set of options in terms of troubleshooting. That’s because identification of the real cause is difficult to achieve in the first place.

For your first problem regarding the SD card, the only thing that you can do is to try another one so you can observe what happens next. If the second SD card suffers the same fate, that is, it gets corrupted like the first, you can assume that the device is somehow causing the SD card to malfunction. This can be due to a faulty hardware (probably connected to the overheating issue), or a software glitch. Because there’s a possibility that software error may be the cause, we recommend that you do the basic software troubleshooting like clearing of the cache partition, booting in safe mode, or factory reset. If you’ve already done all the software solutions without getting any positive result, that’s the time that you want to consider having the phone checked.

For reference, here’s the steps on how to wipe the cache partition of a Galaxy S7:

Turn off the phone.
Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
Wait until the Samsung logo appears before releasing the Power button.
Once the Android logo shows up, release the two other buttons.
Wait for the Recovery menu to appear (may take up to a minute).
Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
Wait for the device to wipe the cache partition
Once the cache has been deleted, Reboot system now option will then be highlighted.
Press Power button again to confirm the reboot.

For your second issue (overheating), this may also be due to software glitch or bad hardware. Sometimes, third party apps or services can run constantly in the background. This forces the processor and other components to run all the time. The more active the processor, the hotter the inside of your device becomes, resulting to perceived overheating. If you suspect that software is to blame, try to factory reset your S7 and observe it for 48 hours without any apps. This will give you enough time to see the difference.

If the phone continues to overheat even without the third party apps, you can bet hardware is to blame. Find a way to have the device checked or, better still, replaced.

Engage with us

Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update, other issues

Hello Android fans! Welcome to another article that answers some #GalaxyS7 issues. As customary, these issues are taken from reports submitted by some members of TheDroidguy community. We hope that this post will serve its purpose of helping those experiencing problems mentioned here.

Below are the particular topics we cover for you:

Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen
Galaxy S7 randomly shuts down, stuck in recovery mode
Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat
Galaxy S7 camera app keeps crashing
Galaxy S7 edge won’t connect to the internet via home wifi
Galaxy S7 Facebook cannot be uninstalled
Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update
Galaxy S7 formats an SD card but reads it as corrupted afterwards

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen

Hi there. I have what seems to be a battery/power issue. My Galaxy S7 edge has started freezing. Sometimes there’s a buzzing sound, sometimes there’s a rainbow or snowy static screen. Then it turns off. Once off, sometimes it overheats. Once off, it cannot be charged or switched back on until the battery is allowed to fully discharge (i.e. left overnight). I can usually then charge it and reboot, but the same thing happens. I’ve tried rebooting in safe mode, but it makes no difference. Do you have any suggestions on how I may be able to repair this fault? Kind regards. — Joe

Solution: Hi Joe. The symptoms you mention here are consistent with signs of a hardware malfunction. If the phone was dropped or exposed to elements (heat, cold, moisture) before, stop wasting your time looking for a software fix. Hardware problems cannot be solved by doing software tweaks. You need to send the phone in so the hardware can be examined.

If the phone was never dropped or exposed to liquid or heat, try doing a factory reset and observe it for 24 hours. This should be enough to let you see if there’s a difference. If the cause of the problem is software in nature (which is very unlikely), factory reset should solve it. Be sure not to install any app or update during this time. If nothing happens after a factory reset, contact Samsung so the phone can be repaired or replaced.

To factory/master reset your S7 edge, follow these steps:

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Problem #2: Galaxy S7 randomly shuts down, stuck in recovery mode

My S7 all of a sudden started cutting off and on while i was browsing my Gallery today. Then it came back on, and started up normally. I went to the home screen and then a box popped up that said Android app has stopped then cut off completely. By this point I’m on my desktop looking for solutions to this problem, because i GOTTA have my phone. Anyways that’s how i found this website.

So, i followed the steps to fix my phone…but no luck…with any of them. Oh and none of the other problems i read on this site mentioned their phone getting hotter than normal…but not saying anything about the temperature at all. The only screen i can get it to go to is a black screen with Recovery booting….in blue. Please, please help me….i gotta get this fixed!!! — Ilovecupcakes0329

Solution: Hi Ilovecupcakes0329. If you’ve already tried all the applicable software troubleshooting steps for this issue, then that only means one thing — you have a hardware problem at hand. There are a number of possible hardware malfunctions that can result to random reboot issue. Among the most common of these issues include:

a bad battery
a malfunctioning power IC
a defective charging port

All of these issues can have similar symptoms and there’s no way to know for sure which of them is the true cause. A technician must physically check the hardware and do some diagnosis tic tests to pinpoint the problem.

If your phone becomes uncomfortably warm to touch before it shuts down, that means that it’s overheating, most probably due to a bad component. Because there’s no direct way to identify what hardware part is failing, you need to have the device checked by a professional.

If you tried to modify the software by rooting or flashing prior to encountering the problem, try to revert all software to stock or official versions.

Keep in mind that physical damage can result to hardware failures. We don’t know the full history of your device so we can’t say for certain if the hardware was physically damaged or not. You’re supposed to give us possible or relevant information that may have led to this problem. If the issue happened all of a sudden and there was no prior incidents that may have caused physical damage, have the phone repaired or replaced.

Problem #3: Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat

Hi. This has now happened several times since the Nougat update that my phone received at the beginning of the month. If someone sends me a long message or I send a long text message through the standard Samsung Messages App, it won’t show the entire message, but it will have a “view all” button to expand it at the bottom. Most of the time it works; however, I have received several messages in the last month since the update that I cannot open or “View All.” It just goes to a blank page. Very frustrating to only see a part of the message. Any help would be much appreciated! I have screenshots as examples, if needed. I’m on Sprint. Thanks! — Jessica

Solution: Hi Jessica. The first thing that you want to do is to clear the cache partition. This will ensure that the system cache used by the phone is up-to-date. Sometimes, app and system updates can corrupt the system cache resulting to all sorts of problems so deleting the old one is an effective way to rectify things. Here are the steps on how to clear the cache partition:

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Once you’ve cleared the cache partition, you then need to install all pending app and system updates. Check Google Play Store and make sure that all your apps are updated. If you install apps outside of the Play Store, it’s your responsibility to ensure that your apps receiving updates from their developers. You also want to make sure that you only install compatible apps. Although majority of apps in the Play Store are compatible with Samsung Galaxy S phones, there’s also a chance that one of them is not. Updating to the most recent Android version may have put one of your apps out of sync or incompatible, leading to the problem you have. Needless to say, you must ensure that you only install updated or compatible apps. If you’re not sure whether or not an app is compatible, check their Play Store page or contact the developer.

Another good thing to try is to wipe the cache and data of the Samsung Messages app. Here’s how:

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if all else fails, don’t hesitate to reset all software settings to their defaults. This is done by factory resetting the phone. Be sure to create a backup of your files prior to doing it.

From the Home screen, tap the Apps icon.
Find and tap Settings and then touch Backup and reset.
Tap Factory data reset and touch Reset device.
If you have screen lock feature turned on, enter your password or PIN.
Touch Continue.
Tap Delete all to confirm your action.

Problem #4: Galaxy S7 camera app keeps crashing

After the Nougat update which I applied less than a week ago, the phone crashes every time I take a photo or a video. I get a warning dialog “An unknown error occurred” after taking a photo, I tap the OK button but then the whole phone crashes. I’ve tried clearing the cache by booting it into maintenance mode and also tried taking a photo in Safe Mode which gives the same behavior. I’ve installed AVG AntVirus Free and run a scan which has come back clear. My husband also has a Samsung Edge S7 and also has the Nougat update installed but his camera works fine. — Rachel

Solution: Hi Rachel. Try to reset the settings of the camera app to see if it will make a difference. The said app may have become corrupted for some reason. You can also try to wipe it’s cache and data. If the issue remains, kindly refer to our suggestions for Jessica above.

Problem #5: Galaxy S7 edge won’t connect to the internet via home wifi

Hello. I have a problem with wifi on my Galaxy S7 edge. i am not yet sure if it’s the phone that has an issue or my router. If i connect my Samsung to my home wifi, it shows “connected, no internet.” When i log in to the residential getaway configuration i can see the phone is connected but there is no internet. all my other devices in the house connect to the internet except the s7 edge. When i share my internet using my Macbook pro as a hotspot, my S7 edge connects well. when i go to any other wifi network, my neighbour’s, at work, my friends-couple of my friends…i connect with no problem. i have forgotten and remembered the network countless times to no avail. I have reset the phone to no avail. I have reset the wireless router settings to no avail. i have even used my wifi open, without password- nothing. tried changing the channels-nothing. my router is a numericable model number is cbv383z2. If anyone can shed some light ill really appreciate it. thank you. — Samuel

Solution: Hi Samuel. If you are the administrator of your wifi network, or if you can access its graphical user interface (GUI), make sure that there’s no block or filtering system (IP filtering or MAC filtering) that’s preventing your phone from connecting to the internet. If you have no idea how to check this on your router’s GUI, contact your internet service provider (if they provided the router to you), or the router manufacturer itself. If possible, try to factory reset your router to see a difference.

If you are 100% certain that it’s not the router (after doing a factory reset), troubleshoot your phone as well by doing a factory reset on it.

Problem #6: Galaxy S7 Facebook cannot be uninstalled

I was prompted by Facebook that someone may be posting as me on my Facebook page and I was to reset my password. I did all that but then when I went back on Facebook through the app, all my info was gone. My name was still on the page but that was it. If I go into Facebook through the Internet, everything is there which is a big relief…I thought I had lost all my photos & Info.

I tried to uninstall the Facebook App and reinstall but on the Samsung S7 it looks like you can only disable. Tried a couple of times but my page still turns up blank. Can you help me put the Facebook App back on my phone so I can view my photos and timeline through the App??? Thanks. — Pam

Solution: Hi Pam. Some carriers may bundle social networking apps like Facebook together with their own services so this may be the reason why you can only “disable” it. Usually, Facebook app is manually added by a user. If you did not install the Facebook app before, it’s possible that it came pre-installed. Pre-installed apps cannot be uninstalled but it should have the option to allow you to wipe its cache and data. We suggest that you try wiping the cache and data first and proceed from there.

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Data and Clear Cache buttons for the application.

If, for some reason, clearing the cache and data option is not available you must do a factory reset to refresh it. Refer to the steps above on how to factory reset your phone.

Problem #7: Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update

When I received a large text message, my phone converts it to one message (MMS) and gives me the option to “view all” underneath it. However, when I select view all, it just takes me to message details and does not actually show me the whole message. This issue only began when my phone updated recently. I have tried adjusting my message settings so that it won’t “block” a long message together, but this did not fix the problem. My data settings are already adjusted to allow downloading on mobile data. On Sprint. — Mary

Solution: Hi Mary. Kindly check our suggestions for Jessica above. If your issue won’t go away after doing all software troubleshooting, contact Sprint technical support. This may be a coding issue with the firmware update they released, which means that only their software developer can fix it. There may not be an immediate solution available at this time but letting Sprint know of the problem should be the best that you can do at this time.

As a temporary remedy, try to use a third party messaging app if the bug on the stock messaging app goes unfixed for some time.

Problem #8: Galaxy S7 formats an SD card but reads it as corrupted afterwards

I bought a NEW Samsung Galaxy S7 and have inserted a 256GB Micro SD card into the phone. The phone gives the option to format the card and shows it as “READY TO USE.” When I check the SD card in the DEVICE MAINTENANCE under STORAGE and the 3 dots up in the right hand corner of the screen, it shows the SD CARD as CORRUPTED. How can I get the phone to recognize the SD card? I have taken it out, turned phone off and restarted it several times and yet card is still same. Shows after formatting it is ok yet corrupted and not being able to be used. — Jmce_56

Solution: Hi Jmce_56. This can either be due to bad SD card or a phone glitch. Take out the SD card from the phone and try to format it on your computer instead. After that, re-insert it to your S7 and see how it works. If the same thing happens, try to use another SD card. If the second SD card continues to be detected as corrupted, it must be a phone problem. Do a factory reset, then reformat the SD card one more time.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

What to do with your Samsung Galaxy A7 that gets very hot while being used [Troubleshooting Guide]

It is normal for your smartphone to heat up but not to the point that it would be uncomfortable to your touch. Ever since we started providing support to our readers, we’ve already been getting complaints about phones that heat up while being used. Recently, it seems like many Samsung Galaxy A7 owners have been complaining about this very problem.

So in this post, I will walk you through in troubleshooting your device that seems to be overheating even if it’s used normally. We will look into every possibility and rule them out one by one until we can arrive at a point wherein it would be easier to determine the problem and fix it. If you’re one of the owners of this device and are currently bugged by a similar concern, continue reading as we may be able to help.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

Troubleshooting Galaxy A3 that gets very hot

Problem: My Samsung A7 gets very hot while I use it , while browsing or doing anything on my phone. Not while on charge. And my battery discharges very fast when it”s so hot why does it do that. My phone only 1 year old.

Solution: Based on your description, there are number of reasons to consider that would give us a clearer view why the device overheats and drains its battery quicker. Although we are not certain what the issue is, all you need to do now is to rule out every possibility that might be causing the problem until the issue is resolved. But before anything else, here are some of the possibilities…

A major system update has been made
Playing games and watching HD movies while charging
Several applications are running in the background
The cooling system of the device is damaged and causes the temperature to rise up
Some third-party apps might be causing the issue.
The battery is faulty.
The device has liquid damage.

Now, here are the methods that you should do…

Step 1: Check and disable unnecessary applications running in the background

If you have tons of apps running simultaneously in the system it’s not far the device will heat up and cause the battery to drain quickly. This time, we would like to figure it out the applications running in the background and disable those your are not using to see if the issue will subside after you do so.

Here’s how:

From the Home screen, tap Apps.
Tap Settings.
Scroll down and tap Applications.
Tap Application Manager.
To disable tap App.
Tap Disable button.
To Confirm, tap Disable.

After you disable some of the applications, try restarting your phone and observe if the issue still happening. If so, proceed to the next step.

Step 2: Restart your device in Safe Mode

The purpose of booting in this environment is to verify if one of the downloaded applications on your phone is the culprit. Unlike to the first step, in this mode all third-party apps will be disabled temporarily from the system to determine if the device will function normally. But if the issue still happening, then, there may be a culprit that you should find and uninstall to fix the problem.

Turn your Galaxy A7 off.
Press and hold the Power button.
Once the ‘Samsung Galaxy A7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Step 3: Update Phone’s Software

If safe mode does not help on the problem, it is possible that malware or bugs cause the overheating and drains the battery faster. Although system update can be a factor that performance-related issue occurs on your phone, this would also the consequence if your device is running an outdated Operating System. Now, the best thing that you should do is to check what version your device is using and if there’s any available updates. Here’s how to check:

From the Home screen, tap App.
Tap Settings.
Tap About Device.
If there’s available update, tap Download Updates Manually.

Assuming that the system has been updated, now observe closely if the issue still occur on your phone. If it is, we recommend you to follow the next step on your phone.

Step 4: Delete the System Cache Partition

Remember, that caches are temporary files stored in the directory and it can be easily get corrupted once you do an update on your phone. As a matter of fact, even if it is updated or not users are still advised to delete the system caches from time to time to avoid performance-related issues to occur and to improve the performance of your device. So, what we have to do now is to delete all temporary files in the directory so that new ones will be created and could run perfectly to the system. Follow these method:

Turn off the phone.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy A7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Step 5: Do the Reset on your phone for it might be a serious firmware issue

However, after all the methods and your phone still heating up and draining the battery fast, then, your last chance to fix it is to do a reset. In this method, the device will be back to its original form, meaning, all apps, preferences and important files saved on your phone will be wiped out. So, before you proceed to the steps make sure you created a backup for all of it.

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe data / factory reset.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

After you do the reset do not install any app yet, instead, turn on the device to see if the issue will still occur. If it’s not, then, your phone may be bugged or has a serious firmware problem. But if it still persists, the best thing you should do is to bring it to the nearest shop in your place to be checked by the technician.

Connect with us

Why does my Samsung Galaxy J3 heating up or overheating and how to fix it? [Troubleshooting Guide]

Overheating issues are often associated with rapid battery draining problem in mobile devices. And that is what most people thought so. However, many cases of overheating issues are tied to a software problem. Something in the system is causing the device to overheat. What exactly are the triggers and what options do end-users have as remedy? These are the main questions that will be addressed in this posting.

To make it more specific, let us tackle a pertinent issue on the Samsung Galaxy J3. So if you happen to land into this page while searching for some help in dealing with a pertinent issue on the same device, then you better keep reading. Aside from the possible causes, this content also highlights some helpful workarounds and potential solutions to the problem at hand.

Before we proceed, if you have other issues with your phone, make sure you visit our Galaxy J3 troubleshooting page for we have already published articles that tackled the most common issues with this device. Browse through the page to find problems that are similar with yours and feel free to use our solutions and workarounds. If you think you still need our help, you can also contact through our questionnaire.

What triggers your Galaxy J3 to heat up or overheat?

Overheating problem in mobile devices like the Galaxy J3 can be due to faulty hardware like a bad battery. A glitching app can also cause the device to overheat especially when that app is in use or running in the background. If the symptom instigates and persists after installing a new app, then that app must be the culprit. You can try to remove the suspected app and see if that will fix the problem. The same symptom can occur when a software bug penetrates the system. Software updates for instance, either an app update or new Android firmware versions rolled out and implemented on the device. In this case, overheating problem on the Galaxy J3 can be tagged among other post-update issues triggered by some bugs, and which should likely be addressed by another update containing the necessary fix.

RELATED POSTS:

Below are other factors that can cause your Galaxy J3 to heat up or overheat:

The processor is too busy. This means that it has a lot to process. Perhaps, a certain app is going rogue and causing the processor to overheat. If the device overheats while playing complex video games or streaming videos, take a break and let your device cool down for some time.
While charging. The phone also heats up when charging. Though it normally happens to every device, it can be an issue when it gets to the point where you can no longer bare to hold your phone as it is too hot. Usually cases like this are tied to the use of non-OEM chargers or incompatible third-party charging accessories. Don’t charge your device in a place with extremely hot temperature.
Very hot ambience. Extremely hot temperature can also cause a device to heat up quicker than normal when in use. The same thing can happen when multiple complex apps are running simultaneously. A lot of power is required to carry out multitasking processes. The more workload the processor needs to do, the more it heats up your device.
Bad battery. In the case where a depreciating battery is to blame and it overheats more often, it’s an indication that the battery needs to be replaced.

To determine the underlying cause, think of what has happened before the onset of the problem. Doing so will help you isolate and fix it in no time.

How to fix your Galaxy J3 that is overheating?

To save time and effort in troubleshooting, try to eliminate physical or liquid damage from the possible causes. Once you’ve confirmed no hardware damage is present, you may now begin troubleshooting the device’s software. Here are your options.

Troubleshoot software

To eliminate software problems from the possible culprits, try to troubleshoot the software beforehand with the following options:

Boot into Safe Mode and diagnose apps. Booting your device into safe mode will bypass or disable third-party apps thus it will help you determine whether or not a third-party app is inflicting trouble. Here’s how to boot your Galaxy J3 into safe mode:

Make sure your device is powered off.
Press and hold the Power button past the screen with the device name.
Release the Power button when the Samsung logo appears then press and hold the Volume Down key immediately.
Keep holding the Volume Down key until the device finishes restarting.
You will then see a Safe Mode label at the bottom left side of the screen.
Release the Volume Down key then.

Now use your device the way you normally do then observe if it is still heating up or overheating. If it doesn’t then that means a third-party app is the trigger. Try to remember which from your recent apps installed is the culprit then uninstall the app. To uninstall the app in safe mode, follow these steps:

Tap Apps from the Home screen.
Tap Edit.
Tap the red minus (-) icon on the downloaded application to uninstall it.
Tap OK on the prompt to confirm action.

You can also use the Application Manager to uninstall the suspected app(s). Here’s how:

Tap Apps from the Home screen.
Navigate to Settings-> Applications-> Application manager.
Tap the app you want to uninstall and then tap Uninstall.
Tap OK to confirm action.

You cannot uninstall preloaded apps on your device but you can uninstall any updates that you have recently applied. You may consider the latter an option if you suspect that the recently installed app update is causing your device to heat up.

Wipe cache partition. Wiping the cache partition can help clears the system cache partition on your device from any corrupted files and segments that might have triggered an issue to occur while the device is in use. The system cache partition stores temporary system data and allows the system to quickly access various apps. The thing is that cached files in this partition can also become cluttered and out-of-date. This is why it is highly recommended to perform cache clearing periodically so as to keep the system running smoothly. No data and personal settings will be affected in the process, so you may also want to consider this as an option to try on. Here’s how it’s done:

Turn off the phone if necessary
Press and hold the Power button, Home button, and Volume Up button at the same time.
At the Samsung logo, release the Power button but keep holding down the other two buttons.
When the Android logo appears, release Home and Volume Up buttons.
From the Android System Recovery menu, press Volume down repeatedly to navigate to and highlight Wipe cache partition.
Press the Power button to confirm the selected option
Once the cache is cleared, “Reboot system now” should be highlighted
Press the Power button to confirm and restart your device.

Update firmware on your Galaxy J3. Software updates are necessary to keep your device system more optimized, robust, and stable. Updates also contain bug fixes to address existing problems caused by software bugs. This might be the key to fixing the overheating problem on your device especially if it is triggered by software bugs. Thus if you haven’t already, check for available software update for your Galaxy J3 then implement it on your device. Here’s how:

Make sure your device is connected to Wi-Fi and has ample power available. Then follow these steps:

From the Home screen, tap the Menu Key.
Tap Settings.
Tap About phone.
Tap Software updates.
Check for Updates.
If a new software update is available, tap the option to Download Now.
Wait until it’s finished downloading the update file then the option to Install update.

Your device will then power down and then back on. Afterwards, a screen will show up saying that the installation has been completed.

Tap OK to continue using your device.

Master reset (optional). If none of the previous methods is able to fix the problem and your Galaxy J3 is still overheating, then you may opt for a master reset this time. Doing so will help you rule out the possibility of a more complex software issue causing the device to overheat when used. However, all your personal data will be erased in the process as it will wipe your device completely and then restore it to factory defaults. Any broken segments or files in the system will likewise be eradicated and rectified in the process. Should you wish to proceed, backup your device then follow these steps:

Tap Apps from the Home screen.
Tap Settings.
Select Backup and reset.
Tap Factory data reset.
If you are using an SD card, select the option to Format SD card to delete all data stored on your microSD card. Corrupted files from the microSD card can also trigger certain issues to occur when using the device.
Tap Reset Phone to continue.
Then tap Delete All.

Wait until your device has finished deleting your personal data and restores the Android platform to its original state. By then, you can proceed with the initial setup.

Troubleshoot hardware

If the problem persists after troubleshooting the software, then more likely the hardware is at fault. Try the following methods to troubleshoot the hardware then.

Remove SD card. As mentioned earlier, SD cards can also contain some corrupt data which likewise may affect the device functions. Overheating problems in some mobile devices have been tied to SD card problems. To rule this out, try removing any SD card and observe how your device acts without the microSD card inserted.

Remove and re-insert the battery. The battery is also another factor to consider in this case. Make sure that your battery has no traces of possible damage like dents, swell, or scratches. Prior instances of liquid exposure can damage the battery and one of the symptoms is overheating.

Calibrate the battery. It is recommended to conduct battery calibration once every three months. Doing so will help optimize and prolong the lifespan of your battery. The entire process involves using the device normally until the battery is completely drained. Recharge the battery until it gets full (100%) and then use your device again until the battery is depleted or emptied. Charge the device again until it gets full (100%) and that should do it. Battery calibration is also a recommended solution to power (battery) and charging issues.

Consider repair or replacement options

If none of the aforementioned solutions is able to fix the problem on your Galaxy J3 that is overheating, then you should now consider having your phone diagnosed by an authorized technician for possible hardware damage fixing or replacement of certain components, if necessary. Or you may likewise contact your device carrier or Samsung Support to escalate the problem and seek further assistance in performing more advanced troubleshooting with the required tools on their end.

Posts you may also like to read:

Galaxy S6 power button stopped working after an update, camera app keeps crashing, other issues

Hello Android community! Welcome to our new #GalaxyS6 article for the day. We hope that you’ll find our solutions helpful here but if you can’t find anything that can improve your Android situation, please continue to watch our for more similar posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge plus drains battery fast and overheats after it got wet

A month ago I dropped my Samsung Galaxy S6 Edge Plus (bought in Nov 2015) in water. It was working fine for 10 minutes then the screen went off but phone was still working. After 3 days (fell on a Saturday night, I went Tuesday evening) I took it to the service centre (took me 3 days as it was a long holiday and everything was shut). When the service guy plugged it into the charger it started but he went on to do a soft/hard reset. I’m not sure. It kept shutting down (he kept pressing the back button after restarting the phone). When I called the customer care, the person on the phone heard the whole thing and told me the LCD was damaged. But when I took the phone to the service center the guy at the front desk told me it was my mother board that was damaged. He told me it would cost me 17000 rupees and up depending ($250). I took the phone back since the engineer wasn’t in. I tried starting the phone myself (did a soft reset) it started but at 0%. So I charged the phone until 100%, then started it. Worked fine. It still works fine except for the following issues :

battery drains in 2 – 3 hours even if I don’t do much (battery usually use to last half a day)

phone gets hot at times ( did that a bit before too)

compass won’t calibrate in edge panel- does work (this never happened before)

screen won’t rotate to landscape (never happened before).

My friends tell me to sell if off but it’s just 1.5 years old, it’s a beautiful piece. Please help. — Aakrutie

Solution: Hi Aakrutie. Water damage can lead to all sorts of problems. If the attending technician said that there’s a motherboard issue, this may be the reason why you’re having the problems you listed above. Unlike the Galaxy S7 and S8, your Galaxy S6 does not have water resistance protection so it’s very likely that some components may have stopped working properly at this time. Unfortunately, there’s really nothing much that you can do in a situation like this. You can’t obviously fix a hardware problem with a software tweak. There’s no amount of software troubleshooting that you can do to fix the issues above. You may be able to slow battery drain rate a little bit by doing some smart tips to reduce battery consumption but it’s definitely not a fix. You either have to have the phone repaired, or if possible replaced.

Problem 2: Galaxy S6 edge+ showing a black screen with white “x”

Hi. This week, I faced a problem with my S6 edge+. I tried to charge but after plugging in the cable, I got no notification/vibration saying it is charging. So after my battery drained, i couldn’t turn it on anymore. A couple of days passed and when I tried to charge it, it boot normally as nothing happened. But sometimes the screen goes totally black with an “X” to close the black screen. So after clicking on it I use my phone normally but my S6 doesn’t charge anymore. I have to restart the system and plug the cable before the black screen appears. I hard reseted it but the problem persists. What could the problem be? Thanks for your help. — Rotybr

Solution: Hi Rotybr. We’ve already addressed this issue in the past and in a lot of cases, the main cause is not really a software malfunction but rather an issue with the charging port. If you’ve already tried a factory reset without a positive result, that’s proof that this there’s a hardware problem somewhere.

The black screen with a white “x” at the edge is usually an indication that the system “detects” that a VR (virtual reality) device is connected. We know you’re only connecting a regular charger so there clearly is a malfunction there. To fix the issue, some users were successful in it after cleaning the microUSB port. That’s probably because dirt or corrosion may have set in and altered the contacts somehow. If cleaning won’t fix your issue though, we recommend that you have the device repaired or replaced.

Problem 3: Galaxy S6 battery drain, overheating, slow charging issues

Dear Droid guy. I’m having some trouble with my Samsung Galaxy S6. initially the device was overheating, charging very slowly and depleting very quickly. I received advice that the battery was too old, and got a new one (generic). Now when I try to charge my phone, it displays the “charging” symbol on the screen for about a second, then died, and it’s stuck in this cycle. I thought it might be a physical connection issue, but when turned on, the phone seems entirely functional. The new battery seemed to have solved the slow charging/power depletion/overheating issues. I have a creeping feeling it might be a software/firmware issue, and I wonder if you have encountered this before. Regards. — Will

Solution: Hi Will. The only software troubleshooting that you can do in this case are battery recalibration and factory reset. If the problem will remain after doing these two procedures, you should consider replacing the device due to unknown hardware issue.

Below are the steps on how to do each of them.

How to recalibrate the battery

Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
Turn the phone on again and let it turn itself off.
Charge the phone without turning it back on.
Wait until the battery says it fully charged to 100%
Unplug the charger and turn the phone on.
If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
Unplug the charger the turn the phone on again.
Use the phone until you drain the battery down to 0.
Repeat the cycle once.

How to factory reset a Galaxy S6

Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 4: Galaxy S6 edge red LED remains even after the charger has been disconnected

My Galaxy S6 Edge Plus has been recently giving me a bit of trouble. After I connect the charger (phone would be on), and when I come back to check it later, the phone would have automatically switched off. The red light on top would just be there. Even after I disconnect the charger, the red light would still be there. I would only be able to switch on the phone after I do a series of shakes and pressing of both the volume button and lock button at the sides of the phone. Is there any specific reason as to why this is happening? If so, how can I prevent it in the future? — Jazz

Solution: Hi Jazz. This can be caused by a stuck hardware button (like the Power button), or an unknown hardware issue. Make sure to try doing the basic software troubleshooting first such as:

cache partition cache,
observing in safe mode, and
factory reset.

All these three should address whatever software bug may be causing the problem (we doubt it’s a software bug though). Here are the steps on how to do them:

Cache partition wipe

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

Boot to safe mode

Press and hold the Volume Down and Power keys for 20 to 30 seconds.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
Your phone should continue booting up and you will be prompted to unlock your phone as usual.
You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Charge the phone and observe how it works.

While your phone is in this mode, all third party apps and services will be prevented from running. If the charging issue won’t occur while your phone is in safe mode, one of the third party apps must be to blame.

Problem 5: Galaxy S6 camera app keeps crashing when using Pro mode

I’ve been having a problem with my camera since the last update in May. Every function of my camera application works but when I want to use the pro mode, the application stops and I need to restart the app. I’ve cleared my cache and data from the application and restarted my phone. I’ve also updated the system software to the newest version. — Piko143

Solution: Hi Piko143. Try wiping the cache partition and see what happens from there. If the camera app continues to crash, wipe the phone back to its default state with factory reset. Check the steps above on how to do each procedure.

Problem 6: Galaxy S6 stuck in boot loop after an update

Hi. I have a Samsung S6 phone. Last night, it said it had an update. I agreed to update now. It went through its process and i didn’t take any notice of it as sometimes it takes a while. This morning it kept flashing that components won’t work… there is no space left, Telstra won’t work, etc. Now it keeps flashing SAMSUNG and occasionally the Telstra symbol. I can’t turn it off, on or anything. I have no idea what to do now.

I have tried to connect it to my laptop, but as it can’t turn on… the laptop won’t even recognize it. Any help would be appreciated. Thanks. Leanne.

I have just randomly picked the device and version as my device isn’t there and can’t tell what version as I can’t turn it on. — Billea007

Solution: Hi Billea007. Updates can sometimes go bad, especially if a device is not predisposed before the installation. There are so many possible points of failure in an Android environment so knowing what caused your problem in the first place is impossible. To try and fix the issue though, you can try the basic software solutions that we usually mention in our posts namely the cache partition wipe and factory reset. Make sure to refer to the steps above on how to do each one.

Problem 7: Galaxy S6 power button stopped working after an update

Hey good day. My issue is that the power button has stopped working since the last Samsung update was installed. Prior to about a week ago before the update the power button worked fine, my only use for it was to lock the phone. After the update, the button stopped working all together. it no longer locks the phone and i usually use it to screen shot, nothing. Now my battery has died, the phone is charging normally, and the screen lights up to show me the percentage charge, all good. But since the power button doesn’t work, how do i turn my phone back on. Regards. — S.Quash

Solution: Hi S.Quash. We haven’t heard of this issue happening in other phones, even non-Samsung ones so it may be an isolated case. If you can’t turn the phone back on now, we’re afraid you’re going to need help from a professional to check the hardware first. In this kind of device, there’s really no way to turn the phone back on except by pressing the power button. Have the phone’s hardware checked by Samsung or by an independent service center. There are a number of websites that can provide you with a do-it-yourself guide on how to replace the power button but if ever the issue goes beyond the physical button itself, you may not be able to fix the problem yourself.

Problem 8: Galaxy S6 stopped working, won’t turn on, after it was accidentally dropped

Hello. I have an S6 that has been dropped a couple of times, and has a couple of cracks. Even though I have a dropped and cracked a few times, it was working perfectly fine. There wasn’t a single problem. Until one day, I was using my phone and my friend accidentally hit my arm, causing the my phone to fly across my classroom. (Yes this happened at school.) I quickly ran over to where my phone was, and picked it up. The cracks were bigger, and half of the screen was black. It was also making a ‘buzzing’ sound. Soon after, the screen went black. I tried turning my phone on but all I heard were vibrations and notifications, but the screen was still black. I tried a few methods like ‘waiting for GALAXY S6’ to appear, but it didn’t happen. Is there a way to fix it? Or is should I just go to a professional and fix it? Note: There wasn’t a SIM card. — Amy

Solution: Hi Amy. First of all, if your phone no longer turns back on after you dropped it, there’s very little to nothing that you can do. Obviously you can only perform software troubleshooting if the phone still shows signs of life like a LED light, vibration, or still receiving sound notifications.

If your phone does still turns on, or still shows signs of life, you should at least try to boot the phone to alternate modes. If you can manage to power the phone to any of the modes below, there’s a chance that you may be able to fix the issue yourself.

Below are the steps on how to boot your phone to alternate modes:

Boot in Recovery mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
Wait until the Download screen appears.
If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
Use Google to look for a guide on how to do it.

Boot in safe mode:

Charge the phone for at least 30 minutes.
Press and hold the Power button.
Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Secondly, yes you need to have the phone’s hardware checked if it won’t power back on. Like water damage, the unnecessary shock after dropping your phone can lead to all sorts of problems. If you want to get to the bottom of the problem, yes, let a professional do an assessment of the current state of the hardware.

Problem 9: Galaxy S6 fails to use Amazon Flex app, now won’t turn back on at all

Hi there! My daughter works part-time for Amazon and uses their app called “Amazon Flex” to scan/deliver a variety of packages to customers’ house. When she arrived at a designated customers’ address, she said that she scanned the bar code on the package. And all of sudden, Amazon app crashed and took her Galaxy S6 with it. Her phone just turned it off by itself. When she attempted to power it up, her phone was stuck in the logo screen and frozen. That being said, she tried to follow some of the remedies she found online and tried 2 of the following: Vol up, Home, Pwr key -> wipe cache partitiion -> reboot system now Vol up, Home, Pwr key -> wipe data/factory reset ->delete alluser data -> reboot system now (system displayed an error and it never successfully completed factory reset). Cannot figure out as to why even the factory reset fails. She said that the it was originally Verizon’s phone unlocked by Verizon, so that she may be able to use it for T-mobile. Right now, when power button is pressed, her phone is frozen up with its logo screen. Would you recommend any ways to revive her phone? Any advice would be greatly appreciated! — Kihwan

Solution: Hi Kihwan. If your phone won’t even complete a factory reset, there might be a serious problem causing it. Try to see if you can revive the phone by flashing the bootloader first and the firmware next. Flashing instructions vary by phone model so make sure to do some research on how to do it on this device.

For demonstration purposes, here are the general steps on how to flash a bootloader. The exact steps may be slightly different so try to find a good guide.

Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
Proceed with the rest of the flashing procedure using the Odin program.
In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
Restart the phone once the procedure is finished.

Engage with us

How to fix Samsung Galaxy A5 that’s overheating due to possible liquid damage (easy steps)

The Samsung Galaxy A5 (2017) like the flagships is water-resistant as it has the IP68 certification. However, that’s not a guarantee that your phone would no longer suffer from liquid damage. In fact, we did receive some complaints from our readers who reported that their device started to heat up or overheat after being splashed with water.

In this post, I will tackle this problem for the benefit of our readers who reached out to us seeking for assistance. We will try to look into every possibility and rule out each one of them until we can easily determine what the problem is or what caused the phone to overheat. I understand it’s probably due to liquid damage but we’ll have to do some procedures to know for sure.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Galaxy A5 troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our Android issues questionnaire and hit submit to contact us.

Few easy steps to troubleshoot Galaxy A5 that overheats

Overheating is no simple matter but there are times the phone heats due to some minor issues with apps or the firmware itself. This post is dealing with overheating that’s possibly caused by liquid damage but we shouldn’t stop there because it could be something else. Here’s a few easy steps you can do to try and fix this problem…

Confirm if there are signs of liquid damage in your phone

This must be the first thing you should do because if you can confirm that the phone is actually overheating due to liquid damage, then there’s no point in doing more troubleshooting procedures; the only way to deal with it is to clean the phone from the inside. Follow this simple procedure to verify if there’s indeed a sign of liquid damage in your phone…

Look into the USB / charger port because it often harbors moisture especially if your phone got splashed with or dipped in water.
Use a cotton swab to clean around the area or insert a piece of tissue paper to absorb the moist.
Blow into the hole to get rid of any foreign objects or if you have a can of compressed air, give it a blast or two.
You also need to check the Liquid Damage Indicator (LDI) of your device to know if it’s tripped or not.
Remove the SIM card tray and look into the slot to find a small sticker; if it’s white, then the problem may not be due to liquid damage but if it turned red, pink or purple, then it’s positive your phone is suffering from liquid damage.

If the phone has signs of liquid damage, then bring it to the service center so the technician can clean it up for you. A device that still powers on (even if it overheats) despite having signs of liquid damage can still be fixed. On the way to the tech, just keep the phone turned off so the problem won’t get worse.

However, if there are no clear signs of liquid damage, continue your troubleshooting as you may be able to fix the problem all by yourself.

RELEVANT POSTS:

Reboot your Galaxy A5 in Safe mode

Assuming that your phone doesn’t show any signs of liquid damage, the next thing you should do is disable third-party apps to know if the phone still heats up after doing so. It would take you forever to disable apps one by one. There is, however, one way to disable them all at once and that’s by running your phone up in Safe mode:

Turn the device off.
Press and hold the Power key past the model name screen.
When “SAMSUNG” appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.

Once the phone started up in this mode successfully, continue using your device like you always do to know if it still overheats. If it does, move on to the next step but if it doesn’t, then it’s clear that your downloaded apps (at least, some of them) have something to do with this problem. If you suspect an app or two, try uninstalling them to see if the problem gets fixed. This is how you uninstall an app from your A5:

From the Home screen, tap the Apps tray.
Tap Settings > Apps.
Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
Tap the desired application.
Tap Uninstall.
Tap Uninstall again to confirm.

If finding the culprit isn’t as easy as it’s supposed to be, then backup your data and then do the factory reset:

Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
From the Home screen, tap the Apps icon.
Tap Settings > Cloud and accounts.
Tap Backup and reset.
If desired, tap Back up my data to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Use the back key to move back to the Settings menu and tap General management.
Tap Reset > Factory data reset.
Tap Reset.
If you have screen lock turned on, enter your PIN or password.
Tap Continue.
Tap Delete all.

Reset all settings in your phone

You only have to do this if your phone still heats up while in safe mode. This procedure will bring the phone back to its default settings and if the problem is due to some messed up or incorrect settings in your device, this should take care of the problem. None of your files and data will be deleted if you do this so there’s nothing to worry about…

From a Home screen, swipe up or down from the center of the display to access the apps screen.
Navigate: Settings Settings icon > Backup and reset.
From the Reset section, tap Reset settings.
Review the info then tap RESET SETTINGS.
If presented, enter the current PIN, password, or pattern.
To confirm, review the info then tap RESET SETTINGS.

If the phone is still overheating after this, then you will have to resort to a reset before bringing the phone to the service center.

Backup important files and do the Master Reset

After doing all the previous procedures and the phone is still heating up, there’s no guarantee that the problem would be fixed by a reset but I personally encountered overheating issues that got fixed by a reset before so I still suggest you do this. Besides, if the problem still persists after the reset, the next thing you should do is bring the phone to the service center so it would serve as a good preparation since all your personal stuff will be deleted.

Now, prior to the reset, make sure that you remove your google account from your phone so that you won’t be locked out and after which, follow these steps to reset your device:

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe data / factory reset.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to tell us about, feel free to contact us.

Posts you may also like to read:

Galaxy S5 lags and very slow in opening apps, touchscreen won’t respond when outdoors, other issues

Hello Android community! We welcome you again to another #GalaxyS5 article that answers some questions thrown at us for the past few days. If you can’t find any solution to your problem here, make sure to also visit our other S5 articles in this page.

Below are the specific topics we cover for you today:

Galaxy S5 is dead and won’t turn back on
Galaxy S5 won’t connect to mobile data
Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls
Galaxy S5 overheating and freezing
Galaxy S5 touchscreen won’t respond when outdoors
Galaxy S5 lags and very slow in opening apps
Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy S5 is dead and won’t turn back on

Hi. My Samsung Galaxy S5 is only 3 months old. I noticed last week on 2 occasions that when I thought I had taken a picture it didn’t capture it (thought it must have been my fault but now with what’s happened maybe it was a sign something was wrong).

Yesterday my phone did an update (can’t tell you which one) which I tried to decline but it did it anyway. The phone switched off and back on again. Throughout the day I found it was a bit slower than normal to bring up apps, e.g. Facebook and when I clicked on a link, say on Facebook, it would bring up a white page and seem to be attempting to load but would just take ages.

About 6 hours after the update my phone just died without any warning. Battery life was at about 50% at the time. I have tried removing the battery, tried holding all 3 buttons down, tried charging it but it it still remains dead. Any advice would be appreciated. Thanks. — Rhonda

Solution: Hi Rhonda. The main concern that you want to address here obviously is how to turn the phone back on. To do that, you must try to see if you can make the phone respond by booting it to other modes. If your phone would boot to any of the three alternate modes, you can then do follow up troubleshooting. For example, if you’ll be able to turn the phone on to recovery mode, you would then be able to wipe the cache partition and perform a factory reset.

If your phone remains unresponsive though and won’t boot to any of the alternate boot modes below, you should send the phone in.

For reference, here are the exact steps on how to start your phone to alternate modes:

Boot in Recovery mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
Wait until the Download screen appears.
If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
Use Google to look for a guide on how to do it.

Boot in safe mode:

Charge the phone for at least 30 minutes.
Press and hold the Power button.
Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #2: Galaxy S5 won’t connect to mobile data

Thank you for all of your tips on S5 data connection issues. I have tried them all including the factory reset. I am at my wit’s end and I cannot find a solution to my problem. December 2016, we switched to Cricket from Verizon. I took my S5 to their network. Everything has worked beautifully up until 3-13-17. I updated some apps over the weekend. When I went to work on Monday, Chrome & some of the other apps that access data would not work. I did everything, then a factory reset, still Chrome will not work. I live 11 miles from town, my data connection works fine, I can use Chrome and any of the apps that require data but when I get to town my S5 shows that I have a data connection and I can make phone calls & text but I cannot use chrome or any other app that uses data. They just spin their wheels. I tested my phone by driving outside of city limits in all 4 directions. On average I got all functionality of my apps back when I was 1-2 miles from town. I don’t know what is going on! — Jessie

Solution: Hi Jessie. If factory reset did not fix the issue, then the problem must be account- or network-related. The update you installed must have changed some network settings so there may be a need to reconfigure your phone. We have no idea how to do that so you should ask help from Verizon. Be sure to let your carrier know of the problem so they can assist you directly.

Problem #3: Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls

I have issues with my S5 Android phone. When I receive or make a call, it cuts the call short and immediately the network signal strength fades away completely!!!! This is immediately followed by: “Unfortunately, the process com.android.phone has stopped.” Once I tap OK, it takes a while before the network gets back again, but sometimes it again fluctuates between ON and OFF! I have completely failed to make a call that lasts even a minute! I have tried troubleshooting but no luck. Kindly help. — Joy

Solution: Hi Joy. Any app that starts with “com,” like the com.android.phone is part of the phone’s core apps so you can try to force close it under Application Manager. If you can’t find the com.android.phone app in the list of apps, look for the Phone app instead. Depending on how an app is designed, force closing it may also return it to its default or original state so make sure that you that first. Here are the exact steps:

How to clear cache and data (in Android Lollipop)

Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Choose the name of the app that has been going rogue.
From there, you will see the Clear Cache and Clear Data buttons.

How to clear cache and data (in Android Marshmallow and Nougat)

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Data and Clear Cache buttons for the application.

Clearing the cache partition may also help in this case so make sure that you do it if clearing the phone app’s cache and data won’t work. Here’s how:

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

Problem #4: Galaxy S5 overheating and freezing

Gets hot and stops everything. Frozen on. New battery helped about a week. I also went back to default and redownloaded apps. Contact restored when I signed into outlook/msn and photos restored when I signed into google. My SD card was wiped out with going back to default. Today it happened again. It was so hot I put it in the freezer then did the 45 second deal to hold the power button on followed by volume up. It is now charging and I hope it did not go back to default again. I am trying to hold on for Samsung 8 due for release March 29th. — Onthego78

Solution: Hi Onthego78. If overheating happens randomly, it may be due to a software glitch but when it’s happening together with other symptoms like the ones you mention here, it’s almost always a sign of bad hardware. To check, try wiping the phone clean with factory reset and see how it goes. If the phone continues to overheat and freeze after a factory reset and even without any apps and updates installed, that’s proof enough that hardware is to blame. In this case, you can choose the phone to be sent in to Samsung, or wait for the new Galaxy S8.

To factory reset your phone, kindly do the following steps:
Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will delete everything in your phone’s internal storage device so make sure to create a backup of your files before doing it.

Problem #5: Galaxy S5 touchscreen won’t respond when outdoors

Hey. My touch screen has been acting up really badly particularly when I’m outdoors. What happens is that the touch screen becomes completely irresponsive and then it’s similar to the Nintendo 2DS ghost touch issue where I cannot even touch my screen and it will spam numbers into the password box on my lock screen. It starting to occasionally happen while I’m indoors as well. I did get a small crack (just the one it didn’t web) on it in February 2016 but my touch screen only started to act up a few weeks ago. Have any ideas on what’s going on? — Kate

Solution: Hi Kate. This screen behavior is definitely not normal and we haven’t heard of it before. It can be due to a software glitch so we recommend that you try a factory reset first. Because factory reset will return all software setting to their defaults, it’s an effective way to eliminate bugs that may have developed over time. If there’s an operating system glitch causing the problem, factory reset should remove it easily.

And like what we tell Onthego78 above, be sure to replicate the issue and observe the phone right after a factory reset without installing any apps or updates. If the screen continues to behave erratically, have the phone repaired or replaced.

Problem #6: Galaxy S5 lags and very slow in opening apps

Hi (sorry I don’t know your name?).

I saw your article of speeding up a mobile phone. My case is that my dad’s Samsung Galaxy S5 android version 4.4.2 is running INCREDIBLY slow. I mean it’s still running, but you know that type of device to requires you to sit in front of it for three days until the app you tapped on finally opens (yeah I’m exaggerating but it seems really literal-like). It’s driving ME crazy. yeah I have my own phone and all but my dad had just freaking bought that phone and it freaking treats him like that?? I think you understand that parents don’t follow up with technology these days and I was the only one handling most problems on his previous devices, fixing things and stuff and whatnot. I just wanna see him using his tab happily after a day’s of hard work and rest. Instead he has to go through a most stressful time waiting, even thinking it as a normal phenomena. I really need your help to boost it. I mean something more than removing widgets and clearing cache. You know that sort of stuff. And apps like Flipboard and Dropbox etc. are uninstallable. Some Androids don’t have them and you don’t even really use them, you know what I mean? That just helps lag the device. Do you have any really good and recommended device-boosting app that really lives up to its name and not just an addition to the lag? Or any one-tap trick that makes the tab go fast. At least it goes in a normal pace, not a slow one let alone an incredibly slow one. I think we get each other. Just please help me as a daughter who wants to see her hardworking dad enjoy his new electronic. Thanks, DroidGuy.

Yours. — Mary

Solution: Hi Mary. A brand new Galaxy S5 should not have any perceivable performance problem so we’re assuming that your dad’s phone is not brand new at all. It may be a used one and had seen better days since the Galaxy S5 was released about 2 years ago. If it belongs to the first batches of Galaxy S5 released a couple of years back, you should never expect much from it when it comes to performance. The older a smartphone is, the more cluttered its storage and memory becomes. This results to slower overall performance. From this point on, the phone’s performance will only degrade and never improve. And there’s no app that can help you reverse the degradation at all. The thing is, the more app you put in the system, the more that it slows the phone down.

If you’re willing to do some advanced stuff to remedy the situation, we recommend that you do some research on how to root the phone and on how to flash (install known, good firmware). Rooting and flashing procedures are beyond the scope of this article so try to invest some time reading some literature on who to do these procedures on your phone.

Problem #7: Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

Good day. Recently my phone updated it’s Android system to 6.0.1, and after that next problem began to occur:

When I call someone my phone just lags a lot. Contacts and Phone apps just freezes and I can’t do anything except rebooting it by taking off battery. Sometimes it says that System app stopped to work.

And the most interesting thing is when I take my phone and listen to it (display turn off because I take phone to my ear) there are no crashes, lags or freezes and everything works just fine.

I believe it happened because of new Android update (I haven`t been installing any new apps or doing some work to phone for last few months).

With best regards, Oleksii

P.S.

I’m sorry for my awful English language skills.

Solution: Hi Oleksii. The first thing that you want to do is to install app updates. This is often an important step that many Android users fail to do after install an Android update. Updating the operating system without making sure that all apps are compatible and updated as well can lead to incompatibility issues. You must make sure that all your apps are up-to-date and compatible with the current Android version that you have. If you aren’t sure about the compatibility of an app, try to visit its installation page in the Play Store and check reviews of other users. You can also contact its developer for direct answers.

If all your apps are updated at this time, the next steps that you want to do should include wiping the cache partition, observing the phone in safe mode, and doing factory reset (steps provided above).

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

What to do if your Samsung Galaxy J3 is heating up or overheating [Troubleshooting Guide]

Overheating is common nowadays that smartphones are becoming more powerful each year. However, for an entry-level phone like the Samsung Galaxy J3, it is very unusual for its components to overheat but when it does, we can almost be certain something bad is happening inside and it needs to be addressed immediately.

It is normal for your phone to heat up a bit while you’re using it or when it’s charging. However, when it becomes too uncomfortable to touch, then it might be overheating. Both physical and liquid damages may cause the phone to overheat and considering the J3 doesn’t have the IP68 rating like the S7 and S8 variants, it’s more likely that the cause of overheating is liquid damage. But that’s just one of the possibilities. There are other factors we need to consider here and so if you own this phone and are having the same problem, continue reading below so you would know what to do.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

How to troubleshoot Galaxy J3 that’s overheating

Problem: Hi guys. How are you doing. I’ve been following your blog since 2015 but it’s the first time I’ve contacted you about a problem. My phone is a Galaxy J3. It’s cheaper than the flagship but it gets the job done. It’s been with me for barely over a year and I never had any serious issues with it until recently when I noticed it’s started to heat up so bad while charging. I have read articles online about the Samsung device that caught fire so I’m a bit worried. What must I do about it?

Troubleshooting: While we’re tackling the overheating problem in this post, the troubleshooting procedures will be based on the fact that your phone is overheating while charging. There are other overheating issues that occur under different circumstances and we may be publishing posts that cater those problems.

Step 1: Reboot your Galaxy J3 in safe mode and charge it

The purpose is to know whether the phone still heats up while being charged even if all third-party apps are temporarily disabled. So try to follow these steps first to boot your device in safe mode:

Turn the device off.
Press and hold the Power key past the screen with the device name.
When ‘SAMSUNG’ appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see ‘Safe Mode’.

Once the device successfully booted up in this mode, charge it to know if it’s still heating up and if so, then you have to proceed to ruling out the possibility that it’s a firmware issue by resetting your phone. If, however, your J3 was updated prior to the problem, you need to wipe the cache partition first as corrupt caches may have caused the problem.

On the other hand, if the phone doesn’t overheat while in safe mode, then you should try to find the apps that cause the problem.

Step 2: Find, reset and / or uninstall apps that are causing the phone to overheat

All third-party apps are disabled in safe mode so if the problem gets fixed while your phone is in that state, it means one of the apps you downloaded (or some of them) might be causing the problem. The real challenge here is to find which app is causing the problem. If you already have a suspect, then you should reset it and then uninstall it if the problem still persists after that.

How to reset an app from your Galaxy J3

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Applications.
Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
Tap Storage.
Tap Clear cache.
Tap Clear data and then tap OK.

How to uninstall an app from your Galaxy J3

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Applications.
Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
Tap Uninstall.
Tap Uninstall again to confirm.

Every time you reset an app, reboot your phone in normal mode and try charging it to know if it still overheats. Do the same thing every time you uninstall an app.

Step 3: Wipe the cache partition

Do this prior to the reset if your phone got updated before the problem started. It could be that some of the caches are already obsolete or got corrupted during the update process.

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key.
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe cache partition’.
Press the Power key to select.
Press the Volume down key to highlight ‘yes’ and press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

After this, try to charge your phone to see if it still heats up and if so, move on to the next step.

Step 4: Reset your Galaxy J3

This is the last procedure you should do to know if the phone still heats up while charging even if it’s running without any intervention from third-party elements. However, make sure you backup your files and data as they will be deleted. After that, disable the anti-theft or Factory Reset Protection (FRP) so that you won’t be locked out of your phone after the reset.

How to disable FRP on your Galaxy J3

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Cloud and accounts.
Tap Accounts.
Tap Google.
Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
Tap Menu.
Tap Remove account.
Tap REMOVE ACCOUNT.

How to Master reset your Galaxy J3

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Cloud and accounts.
Tap Backup and restore.
If desired, tap Back up my data to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Tap the back key twice to return to the Settings menu, then tap General Management.
Tap Reset.
Tap Factory data reset.
Tap Reset device.
If you have screen lock turned on, enter your PIN or password.
Tap Continue.
Tap Delete all.

Connect with us

Galaxy S7 active not receiving SMS, email app not syncing automatically, other issues

Welcome to another #GalaxyS7 post! This article today brings you more S7-related issues that we’ve collected for the past few days. For those new to our blog, don’t forget to also visit our main Galaxy S7 troubleshooting page should you not find any helpful tips in this material.

Below are the specific topics we’re discussing for you:

Voice calls keep dropping on T-Mobile Galaxy S7
Galaxy S7 email app not syncing automatically
Cannot find Galaxy Store app in Galaxy S7
Galaxy S7 active not receiving SMS, only MMS
Charger got stuck in Galaxy S7 due to overheating | Galaxy S7 won’t charge
Accidentally dropped Galaxy S7 has screen flickering issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Voice calls keep dropping on T-Mobile Galaxy S7

My dropped call pattern is the following:

Full carrier signal, not moving and no fluctuation in signal
While call is ongoing, all bars disappear at once and cross appears on top (4G goes as well). Call drops.
After a few seconds all bars come back (as well as 4G sign) and I can dial again I am with T-Mobile so I can call over the Internet but it does exactly the same thing (i.e. not a GSM signal issue). I did cache reset, master reset … not helping! Did anybody see a similar pattern? — Pierre

Solution: Hi Pierre. An issue like this is best addressed by your carrier rather than by third party support groups like us. There’s a chance this phone behavior is caused by bad hardware or by a firmware glitch we haven’t heard of yet so letting T-Mobile know that your calls does not always work is important. The only advise that we can give to you in this one is:

to make sure that the phone’s firmware is up-to-date, and
that you do a factory reset.

The first one is for the phone to have the latest operating system version installed. Some call-related problems are caused by corrupted or outdated baseband so installing the latest system update package must be tried. Baseband version is the operating system used by your phone’s modem that’s separate from the main Android operating system. Chip makers usually incorporate performance bugs and fixes for their products in official carrier or Samsung updates so if there’s a pending system update for your phone, it’s worth installing for this reason.

If your S7 already runs the latest Android version at this time, you may still be able to fix the issue by reverting all software settings back to their default settings. Factory reset deletes all user data including photos, videos, contacts, etc., so make sure that you create a back up before you do it.

For reference, these are the steps on how to factory reset your phone:

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Problem #2: Galaxy S7 email app not syncing automatically

Hello, I recently upgraded my S4 to S7 and been have some issues with the new phone. 1) I use the email app that came with the phone to connect to my Outlook (live.ca) email account but it does not automatically sync if I do not open it and refresh to get new messages. The same is happening with Gmail app when I try to use my Gmail account. I am a contract worker so responding to emails as soon as they come gets me work. If I take too long, the work goes to somebody else. So you can imagine how much work I have lost! Please help!! I have other issues with the phone but this is the main one. Your help is highly appreciated. — Jay

Solution: Hi Jay. The first thing that you want to do is to ensure that your phone’s master sync feature is enabled. You can do that by pulling down the status bar when you’re in the Home screen and making sure that “Sync” is turned on. If this feature is disabled, apps will not receive updates, or in the case of emails, messages.

If master sync is enabled all along, your next move is to see if the problem is caused by a third party app. There are some apps designed to hibernate (or put apps into deep sleep) other apps. If you’re fond of installing apps without knowing what they do, this may be the reason why you’re having this problem. Booting in safe mode should help you in this regard. Safe mode blocks third party apps and services so it’s a good way to confirm our hunch. Simply restart the phone in safe mode and observe the phone for at least 24 hours to see any difference. Below are the steps on how to do that:

Turn your Galaxy S7 off.
Press and hold the Power button.
Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
Observe the phone for 24 hours minimum.

If nothing changes, try wiping the cache and data of the email app you’re using. Here’s how:

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should the problem remains even when you boot the phone to safe mode or after you wiped the cache and data, make sure that you wipe the entire phone by doing a factory reset. Refer to the steps above on how to do it.

Problem #3: Cannot find Galaxy Store app in Galaxy S7

I have a Samsung Galaxy S7 (not edge) and I cannot find the app which opens the Galaxy app store. I can get to it by using a widget called Galaxy essentials but would rather use an app than going through a widget. It doesn’t show up under settings/applications/show all apps including system apps. I also clicked on a link in Google search that said, “You will be taken to Galaxy Apps,” and a tool bar opens from the bottom that has 2 icons…”galaxy store” & “chrome” icon, wanting me to pick one to open the link. If I choose the galaxy icon it opens the galaxy store, so I know the Galaxy store app has to be installed somewhere on my phone. Can you please assist me with this issue? — Matthew

Solution: Hi Matthew. As far as we know, there’s no such app as Galaxy Store. We’ve checked at least 3 Galaxy S7s (2 Galaxy S7 from different carriers and a Galaxy S7 edge) and can’t find Galaxy Store. The only way we were able to access it is by using the Galaxy Apps store. If having the app is that important to you, kindly contact Samsung for assistance.

Problem #4: Galaxy S7 active not receiving SMS, only MMS

I have a new Samsung Galaxy S7 active, and previously Galaxy S6. My daughter’s text come through as only MMS to me and mine to her are individually listed, if we get each other’s text at all. I spent numerous hours on phone with AT&T, in stores, online trying to find a solution. We have but all given up. Her phone number in my phone shows as an email under messages but normal in contacts too. My S6 was also messing up so I got new S7 thru AT&T and the texts are still messed up. We have to revert to third party text apps like Facebook or Snapchat. Thanks in advance, the Mom and Daughter who actually DO want to text. — Anna

Solution: Hi Anna. If AT&T technical support can’t fix this problem, we doubt any third party support group like us can do something. First of all, support teams need more details than the ones you provide here. The problem description is not that helpful at all for us as far as diagnosing your issue is concerned. Any technician that’s going to help you will need to know the history of the phone as well as the changes you’ve done prior to noticing the problem. Other important technical details are missing here so it’s we can only speculate here. That said, the only suggestions that we can give you are basic ones such as wiping the cache partition, booting to safe mode, wiping the messaging app’s cache and data, and factory reset. For reference, below are the steps on how to do each one.

Delete System Cache | Wiping the cache partition

Minor firmware and hardware glitches can be fixed by deleting the system cache. In fact, we technicians always recommend doing it before performing any of the reset procedures:

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Safe Mode

It is imperative you know this procedure as it is very important in troubleshooting third-party or downloaded apps. You can follow these steps if your phone frequently reboots and you can’t perform troubleshooting while in normal mode.

Turn your Galaxy S7 off.
Press and hold the Power button.
Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Wipe the cache and data of an app

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Data and Clear Cache buttons for the application.

Factory reset

From the Home screen, tap the Apps icon.
Find and tap Settings and then touch Backup and reset.
Tap Factory data reset and touch Reset device.
If you have screen lock feature turned on, enter your password or PIN.
Touch Continue.
Tap Delete all to confirm your action.

Secondly, technical information pertinent to the issue are only available to your carrier’s technical support team. There’s a chance that this problem is caused by some misconfiguration on their end and no one except them can fix it. You are a paying customer so your carrier is obligated to fix this issue. If their customer service representative, try asking to talk to someone higher in the technical department. There are usually levels of technical support depending on the issue so try to ask for a supervisor or another higher level of support until they can fix the issue.

Problem #5: Charger got stuck in Galaxy S7 due to overheating | Galaxy S7 won’t charge

Hello. I am a Peace Corps Volunteer currently serving in Namibia. My phone overheated last night and when I went to unplug it this morning the charger was stuck. I let it cool down a bit and was able to get the charger out but now no charger is working with my phone although the cables work with other phones. Finding a wireless charger is not really an option for me at this moment. I know that headphone ports can be cleaned out by dipping the jack in something like vodka and putting it into the port as it collects any dust and evaporates quickly. Is this an option with charging ports as well? Or is there another easier solution to the issue I’m facing. Thanks. — Hannah

Solution: Hi Hannah. Cleaning the charging port of a Galaxy S7 requires dismantling the phone, which we don’t recommend, because it will definitely void the manufacturer’s warranty. A voided warranty means Samsung will no longer accept the phone for repair, even if you’ll pay them for it.

Also, dismantling process in your case also needs some specialized kits. If you can’t find a wireless charger where you are right now, you’ll most likely not find the right tools to open the phone up. You also need to remember that cleaning does not mean repair. You may be able to clean the charging port but some parts was damaged while the phone overheated, you will most likely end up with a busted phone. The best thing that you can do right now is to either (1) keep the phone and wait until you have the opportunity to have a professional check it, or (2) to call Samsung to see if there’s a way that you can send it to them. We don’t know if the second option is a practical option but it’s worth giving a try.

Problem #6: Accidentally dropped Galaxy S7 has screen flickering issue

I dropped my phone quite severely around a week ago (it hit the corner of a metal radiator and the smash was quite big). It had been dropped before, only suffering a few cracks to the front screen, nothing as bad as the recent one. After a few days i noticed a black hole under where the smash on the screen was. Over the course of 3 days it got bigger till it was big enough to fill the crack. To stop further damage or dirt getting inside the screen, i put a protective cover on the screen.

Around 2 days ago i left my phone on charge and came back 5 minutes later to a white flashing in the section of the screen. It would not turn off or go into recovery or safe mode. I could hear the screen was active even when the flickering was happening. It all of a sudden allowed me to open the camera app through the icon on the bottom right of the screen the usual way by sliding it and through this i could turn my phone off and restart it. This allowed it to work up until around 8pm when it happened this time more severe as the flashing would not stop no matter what, even when i eventually managed to turn it off through the camera, at this moment in time the screen has not stopped flickering for 7 minutes and any attempt to turn it off or restart it haveÂ failed. Please help. — Cameron

Solution: Hi Cameron. Based on the history of the device your provide here, the most likely reason for the trouble must be malfunctioning hardware rather than software. This means that no software hack can help you fix it at this time. Unless you have the right tools and skills to do a screen replacement, we suggest that either bring it to a Samsung service center, or to a good third party service center.

If you think you can handle the screen replacement yourself, try looking for a good guide with the help of Google. Keep in mind that most screen replacement tutorials are just guides on how to remove and replace the defective part and may not give you directions on how to diagnose other possible damaged parts. That means that if another component may be damaged, the phone may continue to have problems after a successful screen replacement. This is the main reason why you want to let a trained technician handle the repair.