How to fix your Huawei Mate 10 Pro that is overheating [Troubleshooting Guide]

Overheating problem in mobile devices is often inflicted by software errors like errant apps, improperly configured device settings, and faulty updates. In worst cases, overheating can occur among other symptoms of hardware damage like a bad battery. Often times, the underlying cause is attributed to software errors, making it possible to transpire in both new and old devices, unexpectedly. Should you happen to encounter the same issue on your Huawei Mate 10 Pro smartphone, I have demonstrated some simple ways to deal with it. Read further and learn what to do if your new Huawei device is suddenly overheating.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: End all background apps then reboot your phone.

Background apps that crashed or went rogue might have triggered the phone processor to continuously work and eventually get exhausted. When this happens, the device could get warmer than usual. As first remedy, try to end all background apps and then reboot your device. Here’s how:

  1. Tap the Recent Apps button from the main screen.
  2. Select the Active apps icon.
  3. Tap End next to an app’s screen, to end background apps individually.
  4. To quit all background apps simultaneously, tap End all.
  5. Then tap OK to confirm.

To dump errant cache and refresh the internal memory, reboot or soft reset your Huawei Mate 10 Pro with these steps:

  1. Press the Power button for a few seconds or until the menu options appear.
  2. Select Power off option and then tap OK. Doing so will shut down your phone.
  3. After 30 seconds, press the Power button again until your device restarts.

Performing a soft reset will rectify any software errors that might have triggered the device to heat up. This won’t affect any saved data on the phone.

Second solution: Boot in safe mode and diagnose apps.

Rogue apps are also among the usual triggers. Any of your stock apps or third-party apps may be acting up and inflict such trouble. If the problem started after installing a new application, then that app must have triggered the device to overheat. In that case, deleting the errant app will fix the problem. Booting your device in safe mode will also help you determine whether or not the problem is attributed to built-in apps. If your phone does not overheat while in safe mode, then third-party apps are likely to blame. To find out, follow these steps to enable safe mode on your Huawei Mate 10 Pro:

  1. Turn off your phone by pressing the Power button until it shuts down.
  2. Then press the Power button again to turn it back on.
  3. As soon as you see the Huawei animation screen, press and hold the Volume Down button until your phone boots up.

A safe mode label will then appear at the bottom left corner of the display. That indicates that the phone is already running in safe mode. Only built-in apps are permitted to run in this mode, thus it’s easier for you to isolate the problem. If your device is still overheating while in safe mode, then you’ll need to troubleshoot your device software further or take it to a technician for hardware assessment or if necessary, repair.

Third solution: Update apps and phone software to the latest version available.

Rogue apps that might have caused the device to heat up so quickly can still be remedied by updating them. App updates also offer bug fixes to clear an app from bugs and malware that make it erratic. To manually check for, download and install pending app updates on your Huawei Mate 10 Pro, follow these steps:

  1. Open the Google Play Store app.
  2. Tap the Menu icon (three vertical lines) then tap My apps & games.
  3. Navigate to the Updates section to view available app updates.
  4. Tap the Update button next to the name of the app to install pending update for the application.
  5. To update all apps at once, tap the Update All button instead. You can select this option if multiple pending app updates are available.

After installing app updates, check for any available software update for your device. Updating the device to the latest software version can also be the key to resolving the issue especially if software bugs are to blame. Follow these steps to manually check for new update on your Huawei Mate 10 Pro:

  1. Tap Settings from the Home screen.
  2. Scroll to and tap System.
  3. Tap About phone.
  4. To view the current software version of your phone, scroll to and tap Android version.
  5. To check for new updates available, tap System Update instead.
  6. On the System update screen, tap the Check For Updates button and then wait for your phone to scan for new updates.

If an update is available, ensure that your phone is connected to the Internet and has enough power and memory space before updating. Backing up essential data is also recommended for safekeeping. Then follow the onscreen instructions to download and install new update on your phone. Don’t forget to reboot your device when the update is finished installing. This will clear the internal memory and phone system and prevent apps from going rogue following the new system changes.

Fourth solution: Wipe cache partition on your Huawei Mate 10 Pro.

Wiping the cache partition clears the system cache on your phone. Aside from apps, the phone system also has its own folder for temporary system files stored as cache. Like an app’s cache, system caches are utilized to speed up reloading of similar information on the phone. But when any of these cached files gets corrupted, system functions can also be affected. And this is when adverse symptoms including overheating instigate. To clear this out, it is recommended to wipe cache partition regularly or after installing new software update. Here’s how it’s done:

  1. Power off your device.
  2. Hold the Power button and the Volume Up button simultaneously for a few seconds.
  3. When you see the Huawei logo, release both buttons. Doing so will route you to the EMUI or Android Recovery menu with a list of options to choose from.
  4. Press the Volume Down button to scroll and highlight wipe cache partition option.
  5. Then press the Power button to confirm the selection.
  6. Wait until your phone is finished clearing the cache partition and then highlights the Reboot system now option.
  7. Then press the Power button to confirm and reboot the phone.

If that doesn’t help and the phone still overheats, then you may have to consider performing system resets.

Fifth solution: Reset and restore device to factory defaults.

This can be a complex software issue if it persists after exhausting all prior methods. It could be due to some tough bugs or fatal system errors on the phone. Should this be the underlying cause, performing a master reset can help. This will delete everything from your phone and restore its factory defaults. Fatal errors, tough bugs, and invalid settings are therefore cleared, thus gives your device a clean fresh start. Should you wish to continue with this reset, be sure to back up all important files beforehand. Then follow these steps:

  1. Tap Settings from the Main menu.
  2. Scroll to and tap Advanced settings.
  3. Scroll to then tap to select Backup & Reset option.
  4. Tap Factory data reset to continue.
  5. Then tap Reset phone twice to confirm.

Allow your device to finish resetting the system and restore the default settings. It will then reboot automatically when done. By then, you can proceed with the initial setup process and prepare your device for use again.

Other options

If your Huawei Mate 10 Pro is still overheating after carrying out all applicable workarounds to get rid of any software-related triggers, then your next option to consider is service. Take your device to the nearest Huawei service center and have it assessed by a technician for hardware damage. It’s possible that some hardware components like the battery have been damaged and needs to be replaced. For other options and official recommendations, you can also contact your carrier or Huawei Support.

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