How To Fix The PS4 Randomly Turns Off Issue Easy Fix

The PS4 or PlayStation 4 is a popular home video game console developed by Sony and was first released in the market last 2013. It is consistently the best selling game console beating its rivals such as the Xbox and nintendo. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the PS4 randomly turns off issue.

If you have any issues with your computer or Android device then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

Causes why a PS4 randomly turns off

There are a number of factors to consider when troubleshooting a random reboot issue in your PS4.

The first thing that you should look into is the possibility that it may be overheating. The PS4 is designed to turn itself off if its internal temperature reaches a certain level. If your PS4 is becoming abnormally warm to touch, especially when there’s a game disc inside, it may be overheating.

The best way to prevent your PS4 from overheating is to keep it in a cool, ventilation location. Ideally, you should only operate your console in normal room temperature or cooler. If you can’t control the temperature of your room, you may want to invest in some third party cooling stands.

The second most common reason for random restart issue on the PS4 is faulty power cable. If possible, try using a different set of cable for your PS4 to see if the old one is causing the problem.

In some cases, PS4 random reboot problem is due to an issue with the internal hard drive. Games may crash, fail to load, or the PS4 may not boot up at all if the hard drive is defective. Sometimes, data or software corruption may trigger the PS4 system to crash, thus giving the impression that it turns off randomly.

How To Fix The PS4 Randomly Turns Off Issue

Before performing any of the recommended troubleshooting steps listed below you should try to restart the PS4 first as this will refresh its software. This simple step will usually fix most issues that you might encounter with the device.

  1. Check power connections.

    The PS4 requires a stable power source to enable it to run smoothly. This is why you should check the power connections of the device. Here's what you need to do:
    -Turn off the PS4 completely by pressing the power button for at least 7 seconds.
    -Disconnect the power cable of the console from the power outlet.
    -Try using a different power cord.
    -Try plugging the power cord to a different outlet. Make sure to connect it directly to the outlet and not to an extension cord.
    Check if the PS4 randomly turns off issue still occurs.

  2. Prevent overheating.

    Your PS4 will run better if it is cool. If it is running hot then chances are the device will turn off. To make sure that overheating does not occur, perform the following steps.
    -Make sure your PS4 is in a well ventilated area and away from direct exposure to sunlight.
    -Check the fan of the PS4 to be sure it is not blocked – If the fan is blocked then it cannot dispel the hot air properly and will overheat and turn OFF. You should also make sure that the fan is spinning.
    -Use a can of compressed air to clean the air intake of the PS4 and use the compressed air where the fan is located to remove any dust or dirt buildup.
    Check if the PS4 randomly turns off issue still occurs.

  3. Check the hard drive.

    The PS4 uses a hard drive to store important system and game files. If these files can’t be accessed then you will most likely experience this problem. Follow the steps below.
    -Turn off the PS4 completely by pressing the power button for at least 7 seconds
    -Disconnect the power cable from the electrical outlet and the cable.
    -Slide the Hard Disk Drive bay cover (the shiny part) out and away from the system to remove it.
    -Check the hard drive to make sure it’s properly seated and properly screwed to the system. 
    -You can try to swap the hard disk with a new one to check if the old one is causing the problem. 
    Check if the PS4 randomly turns off issue still occurs.

  4. Update the software in Safe Mode | Manual update.

    There are instances when an outdated software version can cause this problem. To eliminate this possibility you will need to make sure that the device is running on the latest software version.
    -Use a USB stick with at least 400 MB free space. 
    -Format the USB using your computer then create a folder called PS4. Go inside this folder then create another folder called UPDATE.
    -Download the latest PS4 update from https://www.playstation.com/en-us/support/system-updates/ps4/ and copy it over to the UPDATE folder on your flash drive or external hard drive.
    -Turn off the PS4
    -Connect the USB stick to the PS4 through one of the forward-facing USB ports.
    -Hold the power button for at least 7 seconds, at this point the system will boot into Safe Mode.
    -In Safe Mode, select the third option which is “Update System Software” and you’ll be able to follow the directions with ease from there.
    Check if the PS4 randomly turns off issue still occurs.

What to do if your PS4 still shuts down randomly?

In case the above steps fails to fix the problem then you should bring the device to a Sony service center and have it fixed as this could already be caused by a faulty hardware component.

Suggested readings:

Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.