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Samsung Galaxy J3 (2016) keeps popping up “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Internet has stopped” that your Samsung Galaxy J3 keeps showing basically notifies you that the built-in web browser has stopped and it doesn’t necessarily mean the internet connectivity got interrupted or something. Needless to say, it’s an issue with an app and not with one of the core functions or services.

App issues might be caused by other apps and while pre-installed apps like Internet always works well with other built-in applications, there are third-party elements that may trigger a conflict, thus, resulting to this error. There are also times that it’s just a problem with the app itself or an issue with the firmware due to some files that may have been corrupted, changed, deleted or became incompatible with the system. Read on to know more about this error message and how to get rid of it.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Troubleshooting Galaxy J3 with error “Unfortunately, Internet has stopped”

Problem: I got this relatively cheap phone called J3 and my first two months of use was good until a few days back when my internet stopped. Well, at least, that’s what the box that keeps showing says, “Unfortunately, Internet has stopped.” I cannot browse because every time I do, the error shows up. Don’t have any idea why this is happening in the first place let alone a clue on how to fix it. Can you help?

Troubleshooting: You may not be able to browse because the app you’re using to browse the web keeps crashing but it appears that you still have an active internet connection. But let’s set that aside for now so we can troubleshoot your device and get rid of the error…

Step 1: Clear the cache and data of the Internet app

This will reset the app back to its factory default settings but will also delete your bookmarks and browsing history. Nonetheless, it’s a necessary procedure you need to do before you proceed with your troubleshooting.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap Internet.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

After this one, try to open the Internet app to see if it still crashes and if so, move on to the next step. However, based on reports from our readers, this might be the one procedure you have to undergo and the problem may be fixed.

Step 2: Restart your device in Safe mode to know if third-party apps are causing the error

This one will definitely isolate the problem; it will tell you whether or not your third-party apps (ones you downloaded from the Play Store or installed manually) have something to do with it. This is how you boot your J3 in safe mode:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the error gets fixed in this mode, then it’s confirmed that the cause of the problem is one or some of the third-party apps. Find the culprit and uninstall it, otherwise, move on to the next step.

Step 3: Delete the system caches so that they’ll be replaced

If the error message keeps showing up while the phone is in safe mode, then the problem is with the firmware or, at least, it’s time to look into this possibility and rule it out before doing a reset. The next procedure I want to show you is about how to delete the system caches and force the phone to create new ones that are completely compatible with the firmware.

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem continues, however, then you have no other option but to reset your device.

Step 4: You must reset your phone to bring it back to factory default settings

At this point, a reset is necessary. You’ve done the basics but they didn’t return a favorable result. A reset, however, will delete all your personal files and data so make sure to make a backup of things you don’t want to lose.

After  backing up, disable the anti-theft security feature and then do the reset. This is how to disable it…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

And this is how you reset your device…

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

I hope we were able to help you with your problem.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J7 that shows “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

Your Samsung Galaxy J7 has actually two built-in browsers. The first one is called “Internet” and the other is Chrome. The error message “Unfortunately, Internet has stopped” is actually notifying you about the web browser that crashes for some reason. More often than not, this error message is a sign that the problem behind it is actually not that complicated and in most cases, it can easily be fixed by doing some basic troubleshooting.

In this post, I will walk you through in troubleshooting your phone that’s having this error message. We will try to look into possibilities and rule out each of them until we can pinpoint what the problem is all about. Once we know the cause, we can easily formulate a solution that might fix it for good. So, if you have this phone and are currently facing the same issue, then continue reading as this post may be able to help you.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Troubleshooting Galaxy J7 with “Unfortunately, Internet has stopped” error

Problem: Hi droid guy. I hope you can help me with my problem. I have a Galaxy J7 phone and whenever I try to browse the web, my internet stops. At least, that’s what it says in the error message “Unfortunately, Internet has stopped.” But with this error message on, I can still receive and send my emails so I don’t understand why it’s saying my internet has stopped when it’s working. The error is very annoying though. Can you help?

Troubleshooting: First off, the Internet app is just a web browser. The error message says it stopped but it doesn’t necessarily mean that your internet connection is dropped. That’s why you’re still getting your emails and probably can send one without any problem. Now, let’s try to troubleshoot your phone so we would know the problem…

Step 1: Clear the cache and data of the Internet app

This will reset the app and bring it back to its factory default settings. You may lose your bookmarks and browsing history but none of your files will be deleted. In other words, it’s safe to do and very effective in addressing problems like this. Here’s how you do it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

Try to reboot your phone if it kind of slows down after clearing the cache and data. It might be the only procedure you should do to fix the problem but there’s no guarantee. So, if the problem persists after doing this, move on to the next step.

Step 2: Start your phone in Safe mode and open Internet

This will isolate the problem and tell you if the problem is caused by a third-party app or not. If it’s a third-party app that’s causing the error to pop up, then it’s easier to fix it. But then again, it’s also possible that the problem is caused by a built-in app or a firmware issue. Anyways, here’s how you boot your phone in safe mode:

  1. Turn your Galaxy J7 off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While the phone is in this mode, try to open the Internet app to see if the error still pops up. While booting in safe mode alone doesn’t fix the problem, it’s crucial to our troubleshooting. If the problem still persists, the problem could be with the app or the firmware. Otherwise, it’s the one or some of the third-party apps you installed that cause the problem. In this case, move on to the next step.

Step 3: Find the app that’s causing the problem, reset it and / or uninstall it

Finding the app that’s causing the problem is easier said than done but if you really want to fix the problem, then it’s worth your efforts. You should start your search from apps you installed prior to the problem. If you already suspect an app, then you have to clear its cache and data first and then reboot your phone back to normal mode and then open the Internet app. If the error still shows up, uninstall it.

How to clear app cache and data on Galaxy J7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

How to uninstall apps from Galaxy J7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

You may have to uninstall more than one app to fix the problem.

Step 4: Reboot your Galaxy J7 in Recovery mode and wipe cache partition

There was an update for the Galaxy J7 that was rolled out recently. If you’re one of the users who downloaded it and shortly after that the problem started, then it might be that some of the caches got corrupted or became obsolete. Delete all of them at once so the phone will create new ones:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 5: Backup your files and reset your phone

After doing all the steps above and the problem persists, then you should reset your phone. However, make sure you back up your files and data as they will be deleted. Also, make sure you disable the Factory Reset Protection so you won’t be locked out of your phone.

How to disable Factory Reset Protection

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy J7

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Or, you can follow these steps…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Internet has stopped” on the Samsung Galaxy S7 (#GalaxyS7) is referring to the Internet app, which is the default web browser, and not about internet connectivity, although the latter may also play a role why the error message pops up.

galaxy-s7-internet-has-stopped

There have been cases wherein the web browser crashed after it took so long to open the web page. When it happens, the phone may automatically kill the service that may cause the error to show up. But such case is minor because after you can close the browser, you can open it again as if nothing happened.

There were also reports about the Internet app crashing the moment it’s opened. Such case suggests that there’s a more serious app problem; either the app can’t initialize or some of its services won’t load.

Continue reading to understand this problem and learn how to troubleshoot your device when the error pops up. If you have other concerns with your device, however, make sure you drop by our S7 troubleshooting page for we have already addressed hundreds of problems sent by our readers. We may have already answered your problem before so take time to browse the page and find similar issues. If you need further assistance, however, you can always contact us by filling up our Android issues questionnaire.

Error “Unfortunately, Internet has stopped” appears randomly while browsing

This is the typical app crash issue. The app opens up normally but after sometime, while you’re using it, it would either force close on its own bringing you back to the Home screen or closes leaving you with the infamous “Unfortunately, Internet has stopped” error message. Below is the problem sent by one of our readers who encountered such an issue. Read it to know more about it…

Problem: Hey guys! I do appreciate what you’re doing and I’m very thankful that you dedicate your time helping your readers. That said, I have a problem of my own and it’s with the Internet app. When I use it, it launches fine but afterwards regardless of the website I’m at, the app just closes on its own and gives out the error “Unfortunately, Internet has stopped.” Sometimes it just closes without any error. I’m not sure what happened but I think it started after an update recently. How can I fix this? Thank you guys!

Answer: It might be just a simple issue with the app itself, so that’s where we start our troubleshooting. Since the error specifically mentions the Internet app, we will try to troubleshoot it. Then we will try to troubleshoot the firmware should the first step fails.

Step 1: Reset the Internet app

The term reset is more than just bringing the app back to its default settings but we also have to delete all files associated with it that may have been corrupted. Here’s how you reset the Internet app:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Internet.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

While reboot is not required, I think it would be better if you do just to refresh the phone’s memory. After that, try to open the app again and continue using it to see if it still crashes and if it still does, do the next step.

Step 2: Restart your S7 in Safe Mode

Yes, Internet is actually a pre-installed app but more often, third-party apps use pre-installed ones to run some of their services. There is a chance that a third-party app is causing the problem but we need to probe further to know more. With that being said, isolate the problem by putting your device in diagnostic state or booting it up in safe mode. Here’s how…

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

While in safe mode, open the web browser and see if it still crashes because if so, we might be looking at a possible firmware issue. Otherwise, try to find third-party apps that might be using the Internet app; begin your search with other web browsers or apps that calls upon the app when opening hyperlinks and uninstall them.

Step 3: Delete the system cache

When you first powered on your phone after you bought it, Android created caches for apps, services and for the system itself. Over time, these caches get corrupted but the system would still continue to use them so issues like this may occur. The immediate solution would be to delete the system cache but since we really couldn’t access them and delete each file, we have to wipe the entire directory where all of them are saved.

Don’t worry though because none of your data or files will be deleted and that the system will create new cache after the phone reboots. Here’s how you do it…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your Galaxy S7

I understand the error message is a minor problem but when it persists after wiping the cache partition, you have no other choice but to backup your files and data and do the master reset.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Error “Unfortunately, Internet has stopped” pops up when app launches

Problem: Hello guys, I updated the operating system of my Galaxy S7 the other day and it’s working great for the last few days. But just this morning the issue started in which I cannot anymore browse any site on my Internet app because a message will pop up on the screen saying “Internet has stopped working”. I reboot my phone numerous times but the message still showing on the screen. Any suggestions how to fix this problem? – Josh

Solution: Hi Josh, due to the system update you did in your device, it’s a possibility that the app or the firmware itself got corrupted and that might be the reason why the error shows up. The procedures below may help you to determine the cause as well as the fix to the issue.

Step 1: Clear cache and data of the Internet app

Through this procedure you’re bringing back the app to its default settings so if the issue is caused by corrupted data or cache, then this procedure can fix it.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Internet.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

However, after doing the procedure and the issue still occurs, then proceed to the next procedure for further troubleshooting.

Step 2: Boot the device in Safe mode

Although internet app is a pre-installed app we’re not getting the possibility that the issue caused by the third-party apps installed in your device. This procedure won’t fix the problem but it helps you to figure out if it was a third-party app that triggered the issue.

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

Step 3: Factory Reset the Device

After performing all the procedures above and the problem remained, you don’t have a choice but to perform this procedure. Through factory reset, your phone will be brought back to its default settings but it will also delete all your files as well as your data stored in your phone’s internal storage. So, before performing the reset make sure to backup all your data and files because all of it will be deleted.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

There you have it! I hope that you now understand these two issues that are basically the same and I hope this post can be useful to you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix app crashes on Samsung Galaxy S7 Edge including “Unfortunately, Internet has stopped” error

  • Learn how to fix the error message “Unfortunately, Internet has stopped” on the Samsung Galaxy S7 Edge (#Galaxy #S7Edge).
  • What you need to do if some of the newly installed apps won’t open.
  • Learn how to troubleshoot apps that keep closing on their own after an update.

Samsung-Galaxy-S7-Edge-apps-crashing

Hey guys! Welcome to another installation of our Samsung Galaxy S7 Edge problems troubleshooting. In this post, I will address the most common app-related issues that owners encountered after the recent minor updates including the error “Unfortunately, Internet has stopped.”

These issues could range from minor app problems to more serious issues with the system. While there are problems we cannot solve, it is recommended you do some troubleshooting to rule out possibilities to understand and learn what issues really are.  Once you do, you can formulate a solution that might just fix your problems.

For those who have other issues, make sure you visit our troubleshooting page for the S7 Edge for we have already addressed a lot of problems with this phone. Find ones that are similar or related to yours and use the solutions we suggested. If they work, you can always contact us by completing our Android issues questionnaire. Just make sure you provide us with details so we can help you better.

The error “Unfortunately, Internet has stopped” shows on Galaxy S7 Edge

Problem: “Hi guys! I’ve been following your blog for quite some time now and I think you can help me with my problem. I own a Samsung Galaxy S7 Edge and it’s been just a couple of months since I bought it. Basically, whenever I try to browse some websites there’s an error that keeps showing up “Unfortunately, Internet has stopped.” I use my phone for texting, calls and browsing so you can tell I’m not really knowledgeable when it comes to fixing issues like this. Can you help me?” — John

Troubleshooting:  The error message speaks of the native web browse in your phone and it basically means the app crashed or stopped working. This problem can be an indication that your device is currently suffering from a minor app problem or a more serious firmware issue. Since it’s already telling us what app is crashing, we’ll start our troubleshooting from there.

Step 1: Clear the cache and data of the Internet app

Doing this procedure will reset the app and deletes all your preferences, browsing history, bookmarks, etc. and there’s no guarantee the problem will be fixed. However, it is necessary to do this before doing other troubleshooting procedures. So, backup everything that you can and then follow these steps:

  • From the Home screen, tap the Apps icon.
  • Find and tap on Settings.
  1. Touch Applications and then Application manager.
  2. Swipe to ALL tab.
  3. Find and touch Internet.
  4. Tap Storage.
  5. Tap Clear cache and then Clear data, Delete.

Step 2: Boot your device in safe mode

While the Internet app is pre-installed, there are third-party apps that use it. There’s a chance that the crash may have been caused by one of those third-party apps that is connected to it. Booting in safe mode will temporarily disable all third-party apps, so if the problem is caused by one of them, Internet won’t crash in this state.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 3: Perform the master reset

You do this if the error still pops up in safe mode because it means that the issue might be with the firmware. You already cleared both the cache and the data of the app to no avail, so it’s time to reset the phone and not just the app.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

I hope this troubleshooting guide can really help you.

Newly installed apps won’t open on Galaxy S7 Edge

Problem: “I own a brand new Galaxy S7 Edge and after three weeks of use I encountered issues with some apps I recently installed. There are three apps that won’t work or open whenever I tap on them so I’m a bit confused what the problem with my phone is. This is the only problem I encountered, so far. Can you guys help me out please?” — Deere

Troubleshooting: First off, some apps don’t have a user interface so even when you tap on them, they will run in the background but nothing is actually opening. You haven’t told us what those apps are so we really can’t pinpoint if that is the issue here because if it is, then there’s no problem with your phone.

On the other hand, if you have another device, try to install them and see if they work. If they don’t, then they might have some issues and you need to report the problem to their respective developers so updates will be rolled out to fix them. But if they work on a different device, then it might be a compatibility issue and here’s what you need to do:

  1. Make sure they run on Android 6 Marshmallow.
  2. Uninstall and re-install them back to see if they work.
  3. If nothing works, report the problem to their developers.

Some apps force closes on the Galaxy S7 Edge after an update

Problem: “There was a minor updated for my phone recently and it installed automatically. It was successful I think but the thing is, some apps just automatically close sometimes. They close randomly and I haven’t noticed a pattern. Does this mean that there was a problem with the new OS? What do I need to do to fix this? Thanks a lot!” — Mac

Troubleshooting: Honestly, without doing tests on your phone, we really can’t pinpoint what the problem really is but since it is firmware-related, it might be because some of the caches got corrupted during the update.

I don’t know if the apps you’re having problems with are pre-installed or third-party ones but if you downloaded them, the first thing you have to do is clear their caches and data. You need to go to Application Manager and do the same procedure for all apps that have issues. If the problem persists, you may try to uninstall and then re-install them back.

Another thing you can do is to wipe the cache partition so that all system caches will be deleted and be replaced with new ones. Caches get corrupted all the time and when the new system uses them, conflicts occur that may lead to force closes, crashes and even random reboots. Follow these steps to delete old system caches:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9 Error: Unfortunately, Internet has stopped

When your Samsung Galaxy Note 9 starts to pop up the error message “Unfortunately, Internet has stopped” the problem isn’t about your internet connection. The error actually means that the default web browser called Internet has crashed. The cause of the problem could be a minor issue with the app or the firmware. It’s also possible that there are other reasons why this problem is happening.

In this post, I will walk you through in troubleshooting your Galaxy Note 9 to know what the real problem is. Knowing the issue is key to knowing how to fix it. That’s the reason why you need to do some troubleshooting procedures. So, if you’re one of the owners of this device and are currently having similar problems, continue reading as this article may be able to help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 with “Internet has stopped” error?

First off, if you badly need to browse the net, download a free web browser from the Play Store and use that instead of the Internet app. There are a lot of texting apps available for you to use.

Now, if you want to fix the problem, don’t worry as this isn’t really a serious issue. It could be just a simple problem with the app and I will give you the solutions we’ve been using to address it. However, after troubleshooting the app and the issue continues to bug you, then it could be a problem with the firmware and you can still do something about it. Based on experience, it’s a problem you can fix on your own. Here’s how…

Do the Forced Reboot first

If this is the first time that the problem occurred, don’t do anything complicated yet. Instead, try to reboot normally as it could be just a minor glitch. If the reboot doesn’t fix the problem, try the Forced Reboot: press and hold the volume down button and the power key simultaneously for 10 seconds or more. This will refresh your phone’s memory and reload all apps and services in your device.

If the problem still continues to bug you after this, then move on to the next procedure.

Run phone in safe mode

This is to temporarily disable third-party applications because it’s possible that some of your apps is causing the Internet app to crash. If the app works perfectly in this mode, then our suspicion is confirmed. Now, here’s how to run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Open Internet the moment the phone enters the safe mode and ready. If the error still shows up, then try the next procedure.

Clear Internet cache and data

This brings the app back to its default settings and configuration as well as delete the cache created by the firmware and it’s data files. You may lose your browsing history and bookmarks so if you can, make a backup of them so you can retrieve them after. Once everything is ready, follow these steps to reset Internet:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Internet.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, open Internet to know if the error remains and if so, then move on to the next procedure.

Wipe cache partition

In a bid to exhaust all possible solutions, I want you to try this because it’s possible that the cause of the problem are some corrupt system caches. Once deleted, those files will be replaced with new ones and don’t worry as your personal files and data won’t be affected.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this and the error continues to show up, then a reset is necessary.

Backup your files and reset your phone

A master reset will be able to fix any app-related issues but you may lose some important files. So, make sure to backup those you don’t want to lose and reset your phone by following the steps below.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you through this troubleshooting guide. Should be bothered by other issues, feel free to contact us anytime or leave a comment below.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do with your Samsung Galaxy A3 (2017) that keeps popping up “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

Regardless on how fast or powerful your phone is, you would encounter performance related problems from time to time which includes app crashes. Third-party apps or those you downloaded and installed are often the subject of these issues but there are also times when built-in apps can encounter hiccups. Such is the case with some of our readers who own the Samsung Galaxy A3 because there are those who complained about some apps that keep crashing.

The error that I will be tackling in this post is “Unfortunately, Internet has stopped” which occurs mostly when users try to browse the web. While the error mentions “internet” it’s actually referring to the built-in web browser called internet and not about connectivity. Therefore we will try to troubleshoot a phone that has an issue with one of its apps. If you own a phone and like and are constantly bugged by a similar problem especially every time you try to browse,  then continue reading below as this post may be able to help you.

Now, before we jump to our troubleshooting guide, if even you found this post because you were trying to find a solution to different issue, then I suggest you visit our Galaxy A3 troubleshooting page for we have already addressed some of the most commonly reported issues with this device. Try to find a problem that’s similar with yours and use the solutions or workarounds we suggested. If they don’t work for you and if you need further assistance, then fill up our Android issues questionnaire and we will include your concern in our next posts.

How to troubleshoot Galaxy A3 with “Internet has stopped” error

Problem: Hi. I have a Galaxy A3 phone I bought in February. It’s been working fine since then but recently when I tried clicking on the link sent through text by a friend, the error “Unfortunately, Internet has stopped” started popping up. I’m not sure why this is happening let alone know how to fix it. Why would the internet stop when I open a link? Can you please help me on this matter? Thanks.

Troubleshooting: Basing on how you describe the problem, it’s clear that it’s the Internet app that crashes when you try to open a link from a messaging app. Don’t worry too much though because this problem is very easy to fix. All we gotta do is troubleshoot the apps that are involved and with all that being said, here’s what you should do about it:

Step 1: Reset the Internet app

Let’s immediately go after the app that’s specifically mentioned in the error–Internet. We don’t know for sure why this is happening as early as now but clearing the cache and data of the app that crashes is the most logical thing to do.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Internet.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

Don’t worry, none of your files will be deleted when you do this but your browsing history might be gone after but I know those are not really that important.

After this, try to open a link from the messages app to see if the error would still pop up and if so, move on to the next step.

Step 2: Clear the cache and data of the app that triggers the error

Now we’ll be doing the same with the Messages app or any app you use for texting. I understand it’s the internet that crashes but let’s take into consideration that the error shows up when you open the link from another app so that might be the trigger. This time, you may lose your messages and the app itself will be reset back to its original configuration…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

Try to open a link after doing this to test if the error still shows up. If it still does, then try doing the next step.

Step 3: Find out if a third-party app is causing the problem

In this step, we will try to isolate the problem by booting the phone up in Safe mode to temporarily disable all third-party apps. If one of them is causing the problem, then you must be able to open a link from the messaging app without being greeted by this error. Here’s how you boot your phone into safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming the problem doesn’t occur in this environment, the next thing you have to do is find the app that’s causing it and then uninstall it. If you’re using a third-party messaging app, then that should be the cause of the problem. This is how you uninstall an app from your Galaxy A3:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Also, if there are apps that need to be update, follow these steps to update them…

  1. Tap Play Store.
  2. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  3. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

On the other hand, if the error still continues to haunt you even in safe mode, then you have no other choice but to reset your device.

Step 4: Backup all your files and reset your phone

The error message “Unfortunately, Internet has stopped” is a minor problem and for sure a reset can fix it. However, you will have to go through all the hassles of backing up your files and data prior to the reset and restoring them after. If may take you an hour or two to make sure nothing will be lost depending on how much data you need to backup. But after which, disable the Factory Reset Protection so that you won’t be locked and then reset the phone.

How to disable Galaxy S3 Factory Reset Protection

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to do the Master Reset on your Galaxy A3

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope that this troubleshooting guide can help you.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 Plus keeps showing “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Internet has stopped” in your new Samsung Galaxy S8+ is actually just notifying you about the built-in web browser that crashed or stopped working for some reason. Most of the time this error is just the result of the problem and not really the cause. Needless to say, if you can pinpoint what the problem with your phone is and fix it, this error will disappear without you dealing with it directly. You can get rid of the error message by simply tapping OK or REPORT in the message box but that doesn’t mean the problem is fixed.

 

You need to troubleshoot your Galaxy S8 Plus to have a shot at fixing this problem and preventing it from happening again in the future. That’s what we’re going to do in this post. We will walk you through in doing some troubleshooting procedures, consider possibilities and rule out each of them until we can pinpoint what the problem is. Another reason why we have to troubleshoot is for us to know if the problem can be fixed without any help from a technician because if not, then you should bring the phone back to the store and have it replaced as soon as possible. So, if you own this device and are currently experiencing a similar problem, continue reading below to know what to do.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Troubleshooting Galaxy S8 Plus with “Unfortunately, Internet has stopped” error


As I mentioned earlier, this error message basically tells you that the default web browser called “Internet” stopped and we have to know what caused it. But don’t you worry, most of the time, this kind of problem is a minor one which means that we may be able to fix it by doing a couple of procedures. But before we jump to our steps, here’s one of the messages we received from our reader that best describes this issue…

Problem: I am hoping you guys can help me out with my problem because I’m worried about my new phone, Galaxy S8+, as it keeps telling me that the Internet has stopped and when I tap OK, the error disappears but then it appears again when I attempt to browse the web. Not quite sure what to do since it’s my first smartphone, I’ve been using smaller phones that are capable only of making calls and texts. Can you help me out, please?

Workaround: This is optional. If you needed to browse the web immediately and don’t have the time to troubleshoot the problem, then I suggest you use a different web browser. You may use Chrome or Firefox. Chrome is already installed on your phone, if you want to use Firefox then you have to download it from the Play Store. The Internet app is just another web browser that comes packed with your device, you may not be able to uninstall it but you can definitely use a different one if it keeps bugging you with that error.

Troubleshooting: Now, let’s jump to our troubleshooting to deal with this error, know its roots and learn how to fix it. Here’s what you need to do…

Step 1: Clear the cache and data of the Internet app

Let’s immediately go after the app that’s crashing because in this case, it might be the only problem and this step might be the only procedure you have to do to fix it. This will reset the app back to default settings and may delete your bookmarks so if you want to lose them, sync your phone with your account first and make sure bookmarks are included. After which, follow these steps to reset the app:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Internet in the default list or tap 3 dots icon > Show system apps to display built-in apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After clearing the cache and data, open the app again to know if the error still shows up and if so, then move on to the next step.

Step 2: Reboot phone in safe mode and open app

We have to know if the Internet app can still be opened without popping up the error while in safe mode. In this mode, all third-party elements will be temporarily disabled so if the error is triggered by one of the apps you installed, it shouldn’t show up. This is how you start your S8+ in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Assuming the error doesn’t show up in this mode, then there’s an app that’s causing the problem. You need to find that app, clear its cache and data and if that doesn’t work, you have to uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap suspected app in the default list or tap 3 dots icon > Show system apps to display built-in apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

And this is how you uninstall it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Start your phone in Recovery mode and wipe cache partition

You only have to do this if the error still shows up even in safe mode because it means the problem is with the firmware. But before doing the reset, which is inevitable if the problem persists, you have to try to delete all system caches so they’ll be replaced with new ones. You can do so by wiping the cache partition, here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It will take a little bit more time before the phone becomes active after wiping the cache partition but once it becomes active, open the Internet app to see if the error still shows up and if so, then you have no other choice but to reset your phone.

Step 4: Perform the Master reset on your Galaxy S8 Plus

After doing all this and the problem still persists, then you have to reset your phone to bring it back to its factory default settings. But before that, make sure you make a backup of your files and data especially ones that are stored in your phone’s internal storage.

You may also have to disable the Factory Reset Protection especially if you don’t know your Google ID and password or are not sure about them. Here’s how…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

And this is how you reset your phone via Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You may also reset it through the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

If the problem continues after all these procedures, then bring it back to the store and have it replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note8 keeps popping up “Unfortunately, Internet has stopped” error

Your Samsung Galaxy Note 8 is fast and smooth but it may encounter hiccups every now and then. One of the issues that commonly occur even with premium smartphones is when an app crashes for some reason. Some of our readers who own this phone reported having encountered the error message “Unfortunately, Internet has stopped” which is basically a sign that the app called Internet (the phone’s default web browser) has crashed.

We will try to look into this problem with the Note 8 being the subject of our troubleshooting. Let’s try to consider every possibility and rule them out one by one until we can determine what the issue really is all about so that we can formulate a solution that might get rid of this error for good. If you’re one of the owners of this great phone and are currently experiencing similar problems, continue reading as this post may help you.

Before we proceed, if you have other concerns, visit our Note8 troubleshooting page for we have already published articles that tackled the most common problems with this device. In case you need more help from us, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Note 8 with “Internet has stopped” error

It’s pretty obvious this is one of the app-related issues you may encounter every now and then but there’s a possibility that this problem is just a sign of a more serious firmware issue. So we really have to look a little closer into this issue to see if we can get rid of this error for good or if your phone has to be reset. With all that being said, here’s what I suggest you do about this…

Reset the Internet app

With this, we’ll be able to determine as early as now what the problem really is all about. If it’s just an issue with the web browser, then this method will fix the problem and you may be able to use the app without having greeted by the error message. By resetting the app I mean clearing its cache and data. This will bring the app back to its default settings as well as delete the caches created by the firmware as well as the data the app has accumulated over time. This will also delete all your bookmarks and browsing history but I think those aren’t not that important:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Internet.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this procedure, try to open the app to see if the error still pops up and if it does, move on to the next step.

Find out if the error shows in Safe mode

There are times when third-party apps (ones you downloaded and installed) may cause pre-installed apps to crash and this might be one of those cases. We need to rule out this possibility before we move on to other procedures. One way of knowing if one of those apps is causing the problem is by running your device in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

It is important that you don’t take this method for granted because while it won’t fix the problem, it will give you an idea if the cause of the error is a third-party app or a pre-installed one. So, assuming that the error doesn’t show up in this mode, then it’s clear that one of the apps you installed is causing the problem. The next thing you should do is find out which app it is and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the error still shows up in this mode, then the problem might be with the firmware.

Reset all settings in your Note8

You should do this procedure if the error still pops up in safe mode. It’s basically similar to a reset but none of your files, data, apps will be deleted. In other words, it’s safe for your files but it’s very effective in dealing with issues that might have something to do with the settings and configurations.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Open the Internet app once again after you’ve done resetting all settings in your phone and if the error still shows up, you have no other choice but to perform the Master Reset.

Backup all your files and data and reset your phone

You are now at a point wherein you will need to reset your Note 8 to bring it back to its factory default settings and clear its storage from all third-party files including your own. So make sure you make a backup of your important files and data as they will be deleted during the process. After which, don’t forget to take note of your google ID and password as you will be using that to setup your phone or better yet, disable the Factory Reset Protection by removing your google account from your phone. This will prevent you from getting locked out of your device after the reset. After all of that, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

A reset will surely fix issues like this for as long as they occurred without apparent reason or cause. However, if you did try to root your phone or installed a custom ROM, you may need to reinstall the stock firmware to fix this.

I hope this troubleshooting guide helps. If you have something in your mind, leave a comment below.

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How to fix your Samsung Galaxy A7 that keeps showing up “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

The error “Unfortunately, Internet has stopped” on your Samsung Galaxy A7 actually notifies you about the Internet app crashing. It’s most likely just an app-related issue and your internet connectivity isn’t affected by however, your capability to browse the web using the app might be the one that will suffer the most. In other words, the Internet app is actually the web browser but Samsung did change its name so as not to confuse owners. But for us who have already received thousands of emails from our readers, we find it rather confusing sometimes when our reader complains about his/her internet connectivity when the problem is the browser.

In this post, I will tackle this error message with the Galaxy A7 being the subject of our troubleshooting. We have encountered this error before with other Android devices and we know a procedure or two that can fix it. However, we don’t know for sure the gravity of this problem. Remember, Internet is deeply integrated into the firmware being a built-in app and this error message might just be result of a more serious issue. So, we will take into consideration every possibility and rule them out one by one until we can arrive at a point wherein it would be easier to pinpoint the cause of this problem. This way, we can formulate a solution that might fix the issue for good. So, if you’re one of the owners of this phone and are currently bugged by this problem, continue reading below as we may be able to help you.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot your Galaxy A7 with “Internet has stopped” error


Problem: Hi guys. Can you shed some light to the problem I’m currently experiencing with my phone? I have a Galaxy A7 device and for some reason it keeps on showing “Unfortunately, Internet has stopped.” I don’t have a single clue as to why this error shows up but it happens when I try to browse the web and open the app to do it. The phone is still barely a couple of months with me. I don’t really enjoying my device due to this so if you guys can help me out with, that would be great. Thanks.

Troubleshooting: This problem might just be in the app level. Meaning, it might only be the app that’s being mentioned in the error that’s having some issues. At least, that’s the first assumption we have to take and rule out. So, we’ll do some procedures that will try to fix the problem while taking into consideration that it might be just the Internet app that’s crashing and no other factors contributed to it. That being said, here’s what I want you to do:

Step 1: Clear the cache and data of the Internet app

Clearing the cache and data of the Internet app means that you are actually resetting it back to its default settings. If the problem is with the app only, then this procedure is enough to fix it. However, there’s no guarantee at this point that the problem can be solved but don’t let it stop you from trying. Follow these steps to clear the cache and data of the Internet app on your Galaxy A7:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Internet.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this procedure, try to open the Internet app again to see if it still crashes and if so, then we have to move on to the next procedure. But before that, if you badly need to browse the web for some reason, then install a different web browser or better yet, use Chrome as it’s already pre-installed on your device. This doesn’t fix the issue of course, but at least you can work or browse all you want even if the Internet app isn’t working.

Step 2: Find out if some of the third-party apps have something to do with the problem

If you really want to fix this issue, then the next thing you have to do is to find out if one or some of the third-party apps you installed on your phone is causing the problem. While the error message clearly states that only the Internet app crashes, there’s still a chance that one of the apps you installed triggers the issue. In this case, if you know which app it is, then you can easily fix the problem by getting rid of it. However, since you don’t have any idea if third-party apps have really something to do with this problem, then you need to start your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the phone is in this mode, all third-party apps are temporarily disabled and can no longer interfere with the operations of the built-in apps and services. So, if the crashing of the Internet app is caused by one of them, then the error shouldn’t show up in this mode. Needless to say, once you’ve successfully booted your phone up in this mode, open the Internet app to see if it still crashes and if it doesn’t, then you have to find the app that’s causing the problem, try to update it first to see if that fixes the issue and if not, clear its cache and data and lastly uninstall it if the problem still persists. You may have to uninstall more than one app depending on the number of apps you suspect are causing the problem.

How to update apps on your Galaxy A7

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to clear the cache and data of apps on your Galaxy A7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall apps from your Galaxy A7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 3: Start your phone up in Recovery mode and delete all system caches

We are not at a point wherein we have to rule out the possibility that some of the system caches got corrupted and are causing the this issue. That is of course if the Internet app still crashes even in safe mode or if the procedures you did in the second step didn’t work. We now have to look into the firmware to see if it’s a minor issue with the system or if the phone needs to be brought back the way it was out of the box and this is what you need to do first:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for your phone to boot up as it rebuilds deleted caches but once it becomes active, try opening the Internet app to see if it crashes. If it still does, then you have no other option but to do the next step.

Step 4: Backup your personal files and data, then reset your phone

It is now time to rule out the possibility that this issue might be with the firmware itself because after all, the Internet app is deeply integrated into the firmware and the crashing might just be a sign of a more serious problem with the system. So, it’s time to reset your phone and this procedure is very effective in dealing with app- and firmware-related issues but there’s a catch, you will lose all your files and data that are stored in your phone’s internal storage. So, before the reset, make sure you make a backup of your files and backup your data in the cloud so that you can easily restore them after the reset and you won’t lose any of them. After the backup, I suggest you disable the Factory Reset Protection so that you won’t be locked out after the reset especially if you don’t know your Google ID and password.

How to disable Factory Reset Protection on Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy A7

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S8 Plus that keeps showing “Unfortunately, Internet has stopped” error message [Troubleshooting Guide]

The error message “Unfortunately, Internet has stopped” in your Samsung Galaxy S8+ is actually just a notification that’s telling you that the built-in web browser has crashed or stopped working for some unknown reason. There are instances wherein this problem is simply limited to the app but it is also possible that it’s rooted in the firmware since the Internet app is deeply integrated into the system.

I will walk you through in troubleshooting your device that’s plagued by this error message. But please note that the error is telling you about the web browser and not your internet connectivity. So, even if you get this error, you may still have an internet connection either through Wi-Fi or mobile data. In this post also, we will try to take into consideration every possibility and rule out each of them until we get to the point where we can easily determine the cause of the problem. If you own a phone like this and are currently experiencing a related problem, continue reading below as this post may be able to help you.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

How to troubleshoot your Galaxy S8+ that has the “Internet has stopped” error

Problem: Hello. Please be kind to me since I’m not really a tech-oriented person yet I’m having a problem with my phone. First off, it’s a Galaxy S8+ and I got it in May as a sort of promotion from my carrier. It has been working fine since then until as of late when I always get the error “Internet has stopped” whenever I try to browse the web. I don’t know what this error means let alone know how to get rid of it. Can you help me?

Troubleshooting: This is one of those error message you may get from time to time and so far, based on our experience, it’s a minor problem so there’s a high probability you can fix it on your own without any help from a technician. Not that we don’t want you to get help from a tech, we just want to save you from the hassle of going to the store and explaining to the tech what the problem is. There are problems that can be fixed without much of a hassle and this is one of those things. That said, here’s what I suggest you do about it:

Step 1: Reset the Internet app by clearing its cache and data

The error message basically tells you about the Internet app that crashed so the first thing you have to do about is to go after the app that has a problem. It’s a built-in app so the best thing you can do to try to fix the problem is to reset it by clearing its cache and data. This will bring the app back to its default settings that might just fix the problem for you:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Internet.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this procedure, try to browse the web using the Internet app to know if the error still shows up. If it does, then move on to the next step.

Step 2: Find out if third-party apps have something to do with the problem

It is imperative that you know if this issue is caused by a third-party app or not because if it is, then it’s very easy to fix. So, to isolate the problem, you need to start your phone up in Safe mode as the phone will run in its diagnostic state wherein only built-in apps will be left running. If the problem is caused by one of the third-party apps, then the error shouldn’t pop up in this mode. Here’s how you start your phone up in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the error disappears in this mode, then you just have to find out which app is causing it. The first thing you need to do is update those that need to be updated:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If you already have an app or two in mind, then clear their caches and data and if that won’t work, try uninstalling them until the issue is fixed.

How to clear app cache and data on Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

How to uninstall applications from your Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the error still shows in safe mode or if it still occurs after you did all those procedures, then move on to the next step.

Step 3: Delete all system caches so that they will be replaced with new ones

There’s a possibility that this error is triggered by corrupt system caches as it happens more often, so after doing the first two steps and the problem still occurs, you have to go after the firmware. But since you might have a lot of data and files saved in your phone, it’s not wise to just reset it immediately. Instead, you have to go after the system caches first. Delete all of them so that they will be replaced with new ones and here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Once the phone becomes active, try to open Internet again and see if the error still shows up and if so, then you have no other choice but to do the next step.

Step 4: Backup your important files and data, then reset your phone

You don’t have much of a choice now that you’ve done those steps already to no avail. So, in this step, I want you to make a backup of your important files and data so that you won’t lose them during the reset. Before you actually reset your phone, make sure you know your Google ID and password or just disable the Factory Reset Protection so you won’t be locked out after that.

How to disable Galaxy S8+ Factory Reset Protection

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to do the Master Reset on Galaxy S8+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 8 with “Unfortunately, Internet has stopped” error (easy steps)

When the error message “Unfortunately, Internet has stopped” pops up in your Samsung Galaxy Note 8, it means that the default web browser has crashed but your device may still has internet connectivity. This is contrary to what some of our readers have been saying that they lose connectivity when this error shows up. Samsung did change the name of the web browser from “Browser” to “Internet” in a bid to make things a bit easier but as a result, it sometimes cause some confusion.

Anyways, this problem is pretty minor and more often than not, it’s just an app-related issue. This isn’t the first time we encountered a problem like this so we already know a thing or two that could help you fix it. I will share with you the solution we’ve been using to address problems like this. If you’re one of the owners of this phone and are currently bugged by a similar issue, then continue reading as this post may help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy Note 8 with “Internet has stopped” error


Most of the time when the error shows up, it’s just a pretty minor issue but the thing is that, there’s always a possibility that the problem is with the firmware since Internet is a pre-installed app. The following procedures may be able to help you…

First solution: Reboot your phone

There’s more to restart than just turning your device off and back on. It actually refreshes your phone’s memory and if this problem is just a result of a minor glitch in the app or the system, then a reboot is more than enough to fix it. Therefore, hit that power key and restart your phone. After which, open Internet and try to browse any website to test if the error would still pop up or if the app crashes. If it still does, try doing the forced reboot; press and hold the Volume Down and the Power keys at the same time for 10 seconds or more.

It’s more effective than the normal reboot because it simulates battery disconnect which closes all apps running in the background and reloads core services and functions. Your device will reboot once you’ve pressed and held the correct combination of buttons. If the problem still persists after this, however, then move on to the next solution.

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Second solution: Find out if it’s due to a third-party app

Sometimes third-party apps or those that you download from the Play Store may cause pre-installed apps to stop working and this might be just one of those cases. So, run your phone in safe mode to temporarily disable all third-party apps. If the problem is fixed in this mode, then it’s clear that it’s caused by one of the apps you downloaded and installed. Find that app and then uninstall it.

How to run Galaxy Note 8 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

How to uninstall an app from your phone

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

You may have to uninstall more than one app to fix this problem. However, if the app still crashes even in safe mode, then you will have to troubleshoot the firmware as that could be where the problem lies.

Third solution: Delete all system caches

This is going to rule out the possibility that the issue might be due to some system caches. You may not be able to individually identify which cache is the cause of the problem and you can’t delete individual cache but you can delete them all at once and that’s what you need to do. Don’t worry, none of your files and data will be deleted and those files will be replaced with new ones:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If Internet still crashes after this procedure, then you should try the next solution.

Fourth solution: Master Reset

This will surely fix app-related problems but make sure you backup your files and data so that you won’t lose anything important. Also, make sure you know your Google ID and password so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or the other. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy S9 Plus that keeps showing “Unfortunately, Internet has stopped” error (easy steps)

Unfortunately, Internet has stopped. That’s the exact error you will get if the default web browser on your Samsung Galaxy S9 Plus crashes. It will notify you of such issue that it never tells you why or how to fix it. You can, of course, close the dialog box by either tapping REPORT or OK but none of these would actually fix the problem. Therefore, you will need to do some troubleshooting procedures to be able to get rid of the error message and continue using the app.

In this post, I will share with you the solution we’ve been using to address a problem like this. Unless the firmware has something to do with the problem, the error actually means it’s just an ordinary app issue and you can fix it on your own without any help from anybody. Continue reading as the solutions I will share with you in this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with “Internet has stopped” error


The first thing we have to do is to find out if this is just an issue with the app and from there we will also try to see if it’s caused by third-party applications. If this points to a possibility that it’s an issue with the firmware since Internet is a pre-installed app, you may end up resetting your phone.

First solution: Reboot your Galaxy S9 Plus

A simple reboot may be able to fix this problem especially if it just started showing the error. The firmware glitches from time to time and app crashes are among the most common signs. However, they’re temporary and the most effective solution is the reboot. So, try restarting your Galaxy S9 Plus to see if Internet would still crash after that and if so, try doing the Forced Reboot instead:

  • Press and hold the volume down and power keys together for 10 second or more.

This procedure will simulate battery disconnect which refreshes your device’s memory by reloading all services, apps and core functions. If the error still shows up after this, then you have to move on to the next step as the problem could be with the app only.

RELEVANT SOLUTION:

Second solution: Clear cache and data of Internet app

This will bring the app back to its default settings or configuration but also deletes all caches and data files it created or accumulated. It includes your bookmarks if any as well as your browsing history and downloaded files. It’s an effective solution as long as the problem is limited to the app only:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Internet.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try opening the app to see if it still crashes or shows the error message and if so, then move on to the next solution.

Third solution: Reboot your phone in Safe mode

The purpose of this procedure is for us to find out if this problem is caused by a third-party app. In Safe Mode, all third-party apps are temporarily disabled so if the issue is fixed, then it means one or some of them is causing the problem.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

The next thing you should do if the problem is seems fixed in safe mode is to find the app that’s causing the problem and uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem. If the issue continues to bug you in safe mode or even after doing this procedure, then move on to the next method.

Fourth solution: Reset your phone

Again, Internet is embedded in the firmware because it’s a pre-installed app so if the problem continues after doing all the procedures above, it’s time to reset your phone. Make sure you backup your files and data prior to the reset as they will be deleted. Then remove your google account from your phone especially if you’re not too sure about your google ID and password to prevent being locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy S9 with “Unfortunately, Internet has stopped” error (easy steps)

The error message “Unfortunately, Internet has stopped” in your Samsung Galaxy S9 is a notification telling you about the Internet app that crashed for some reason. It actually doesn’t affect your phone’s capability to connect to the Internet although if you were using the app to browse the web, then it has a direct effect to your usage. The Internet is actually the default web browser of your phone. It was a few years ago when Samsung decided to change the name of the app to “Internet” so users would immediately know what to use to browse the web but it, sometimes, confuses some users especially when they’re having this error.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S9 with this error. I will also share with your the solutions we’ve always been using to address issues like this. When an app crashes, you may encounter this error message or your usage of the app may be affected because more often, the app in question will close as soon as it’s opened or you may be able to use it for a few minutes before it closes. Don’t worry though, most of the time this issue is pretty minor and easy to fix. Continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with “Internet has stopped” error

App related problems may occur from time to time and even your phone Galaxy S9 may encounter it. In fact, we already have readers who reported to have encountered some apps that keep on crashing. If it’s not a minor issue, then it could be a serious problem in the firmware but at the end of the day app issues can still be fixed. Try to see which of the solutions below will solve your problem.

First solution: Restart your Galaxy S9

There’s more to restart than just turning your device off and back on. It actually refreshes your phone’s memory and if this problem is just a result of a minor glitch in the app or the system, then a reboot is more than enough to fix it. Therefore, hit that power key and restart your phone. After which, open Internet and try to browse any website to test if the error would still pop up or if the app crashes. If it still does, try doing the forced reboot; press and hold the Volume Down and the Power keys at the same time for 10 seconds or more.

It’s more effective than the normal reboot because it simulates battery disconnect which closes all apps running in the background and reloads core services and functions. Your device will reboot once you’ve pressed and held the correct combination of buttons. If the problem still persists after this, however, then move on to the next solution.

Second solution: Clear cache and data of Internet app

By deleting the app’s cache and data, you’re actually resetting it. It will bring it back to its default settings as well as delete all the temporary files created by the system to make it run smoothly as well as the files the app accumulated. It is important to do this because there are times when these apps get corrupted and when it happens, performance issues may occur like the “Internet has stopped” error or other crashing problems. If you have bookmarks, browsing history and other data you don’t want to lose, then you may sync them to your google account so that you can retrieve them once the problem is fixed.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Internet.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After doing this procedure, open the app to know if it would still crash and if it still does, then the next solution may help you.

Third solution: Run your phone in Safe mode

Rebooting your Galaxy S9 in safe mode alone won’t fix the problem but it’s still important to do this because it will give you an idea as to what the cause of the problem is. When in this environment, all third-party apps are temporarily disabled leaving only pre-installed apps running in the background. If Internet does not crash while your phone is in safe mode, then it means that there’s an app or two that’s causing it to crash. You have to find that app and uninstall it.

Now, this is how you run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

After confirming that the problem is due to a third-party app and if you already have an app in mind, follow these steps to uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

You may have to uninstall more than one app to fix this problem. However, if the app still crashes even in safe mode, then you will have to troubleshoot the firmware as that could be where the problem lies.

Fourth solution: Wipe cache partition

The Internet app is pre-installed so it’s embedded in the firmware. You already did the basic troubleshooting for apps but to no avail so it’s time to troubleshoot the firmware and first thing you should do about it is to wipe the cache partition. It’s as effective as the reset but you won’t lose any of your important files. Here’s how you do this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the app still crashes after this, then you have no other option but to reset your phone.

Fifth solution: Backup your files and do the Master Reset

This is the ultimate solution to any app-related problems but then again you will have to go through the hassle of making a backup of your important files and data. Depending on the amount of data you have in your phone, the backup may take a few minutes to an hour but you have no other options as of this moment. So, take time to backup things you don’t want to lose and then disable the Factory Reset Protection by removing your google account from your phone. Once everything is ready, follow these steps to fix the problem in your Galaxy S9:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or the other. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy S7 showing “Unfortunately, Internet has stopped” after the Nougat update [Troubleshooting Guide]

  • Read and understand why the default web browser of your #Samsung Galaxy S7 (#GalaxyS7) stops working without apparent reason after the Nougat update and learn how to troubleshoot it to fix the problem.

The Internet is actually the default web browser your Galaxy phone is using. Samsung altered some names of applications so that users will find it easier to find apps for a specific purpose. That’s why when an error message like “Unfortunately, Internet has stopped” shows up, many users immediately think it has something to do with the connectivity. We even received some messages from our readers telling us that their connection dropped due to this error. Of course, that’s not the case because this one actually indicates it’s more likely an app problem.

In this post, I will tackle this error once again as many of our readers who just updated their Galaxy S7 to Android Nougat seem to be bothered by this problem. We’ve already addressed this issue before but it was when the phone was still running Marshmallow so if you still haven’t installed the Nougat and you’re already experiencing this, you can actually use our previous troubleshooting.

Before we proceed with our troubleshooting, if you are looking for a solution to a totally different problem, then visit our troubleshooting page for the Galaxy S7 because we’ve already answered hundreds of problems with this phone since we started supporting it. If they don’t work for you or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S7 showing “Unfortunately, Internet has stopped” error after Nougat

I will walk you through in troubleshooting your device that keeps showing this error message. While we always want to be able to fix every problem we receive from our readers, there are issues that are beyond our grasp especially if they’re hardware-related. We need to troubleshoot to determine exactly what the problem is but before we proceed, here’s one of the problems we received from our readers…

Problem: I have the Galaxy S7 which installed the new Nougat update I think. Well, everything went smooth after the installation of the new operating system except for one thing–there’s an error message that shows up every now and then and it says “Unfortunately, Internet has stopped.” I’ve tried rebooting the phone a lot of times already but the error remained, I mean it still shows up whenever I’m browsing the web. I just want to ask why it’s doing this and is there something I can do to fix this? Thanks.

Troubleshooting: Now that you know how this problem occurs and understand what the error means, it’s time for our troubleshooting.  Follow the steps below to try to fix this, however, if you are not in the mood to troubleshoot and just want to continue browsing the web, then I suggest you use a different web browser–use Chrome or Firefox or whatever browser you want except this one.

Step 1: Clear the cache and data of the Internet app

This will reset the app but will also delete all your bookmarks, browsing history and whatever data you saved while using the app. But as long as the problem is a minor issue with the browser, this procedure can fix it for good, besides, it’s now easy to sync your bookmarks and preferences with your online account. So, before doing this, make sure you sync or backup everything you don’t want to lose and then follow these steps:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Internet.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After this procedure, try to open the app to see if the error gets fixed and if not, then it’s time you move on to the next step.

Step 2: Restart your phone in safe mode and trigger the error

We will now try to isolate the problem to know if your apps have something to do with it, I mean the ones you downloaded and installed. Booting your device up in safe mode will temporarily disable all third-party apps and if one of them is causing the problem, the error shouldn’t be showing up in safe mode. So, follow the steps below…

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

After this, try to open the Internet app again and browse the web, if the error still occurs then move on to firmware troubleshooting.

Step 3: Delete the system caches so they’ll be replaced

Caches can easily get corrupted especially during firmware updates and while we don’t know for sure if it’s really the case with your phone, we’ll have to assume it is before moving on to a more complex troubleshooting procedures.

Deleting the system cache will force the phone create a new one that’s completely compatible with the new firmware. It is imperative that at this stage you rule this possibility out but since you don’t have access to individual caches, you have to wipe off the entire content of the directory where they’re saved and this is how you do it…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your Galaxy S7 so it runs on its original configuration

Resetting your phone will bring it back to its factory default settings, delete all your files, data, preferences, etc. and for a problem this kind, it would be enough to make everything work again but the catch is that you will have to go through the hassle of backing up everything you don’t want to lose in your phone’s internal storage. Aside from that, when everything is in place, you will have to restore everything back to your phone but if it’s what it takes to make it work again, then follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this troubleshooting guide helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.