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How to fix Samsung Galaxy S9 Plus with error “Warning: Camera failed”

The error message “Warning: Camera failed” on your Samsung Galaxy S9 Plus may mean two things: it could mean the Camera application failed to initialize or crashed, or it could be a sign of a hardware problem. Another variation of this problem is the error “Unfortunately, Camera has stopped” which might also mean the same thing. However, we will try to focus on the ‘camera failed’ error in this post because some of our readers have actually contacted us regarding this problem.

The camera on your Galaxy S9 Plus, or any smartphone for that matter, has one of the most complicated processes. Imagine that everything must be in-sync so that you can snap a good picture. When the camera app is opened, the hardware, firmware, services running in the background and the app should initialize together and goes into standby waiting when you will press or tap the capture button. If one of those things failed to initialize, you might be greeted by this error message or any other issues that have something to do with your phone’s camera.

I will address this problem in this article and we will try to determine the problem and fix it if possible. So, if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

What to do with Galaxy S9 Plus having “Warning: Camera failed” error


Based on our experience, this error is more of a hardware-related problem but then we need to know if you can still fix it on your own by doing some troubleshooting procedures. You don’t need to do some really complicated things to determine why it happens as that’s the job of the technician. What you need to do here is to rule out possibilities and bring the phone back to the store if the problem can’t be fixed on your end. With that said, here’s what I suggest you do about this problem:

First solution: Reboot your Galaxy S9 Plus

If you haven’t rebooted your phone yet, then it’s time to do it as reboot fixes majority of minor issues that’s why it’s imperative you begin your troubleshooting with this method. It might be the only thing you need to do and you may continue using your phone normally after that. So, hit the power key and restart your device and then once the phone has rebooted completely, open the Camera to know if the issue still occurs. If it still does, try doing the Forced Restart procedure:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or until the device restarts.

The Forced Restart will simulate battery pull and refresh your phone’s memory by closing and reloading all apps, services and core functions of your phone. If this doesn’t fix the problem either, then move on to the next solution.

Second solution: Clear cache and data of Camera app

Doing this will reset the camera app back to its default settings as well as delete possible corrupt cache and data. If this problem is with the app only, then clearing the cache and data will definitely fix the problem. Follow these steps to reset Camera:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Camera.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Open the camera to know if the error still shows up and if it still does, the next thing you should do is troubleshoot the firmware and it must begin with the next solution.

Third solution: Wipe cache partition

There are times when apps crash due to some corrupt system caches. I personally encountered similar issues in the past that got fixed after I cleared off the contents of the cache partition. You won’t really know if the problem is due to some corrupt caches, you just have to try deleting those files so that the system would replace them with new ones to rule out this possibility and here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone may take a little more time booting up after this as it rebuilds the caches. Once active, try opening the camera to know if the error would still pop up and if it still does, you have to do the next step.

Fourth solution: Backup your files and do the master reset

Again, it’s possible that this problem is due to a hardware problem and so you need to do this last solution. If it works, then the problem could have only been with the firmware or at least, software-related but if not, then you need to bring the device to the shop and you won’t have to worry about your privacy as all your personal information and files will be deleted. Just don’t forget to backup your files before the reset as they will be deleted.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Camera Failed error on your Samsung Galaxy S9 (easy steps)

Emerging among the commonly raised issue affecting Android smartphones and tablets is on a warning prompt saying that the Camera has failed. It’s definitely a downer given that most people would utilize their smartphone’s camera features rather to take pictures or record videos on the go. Imagine how you’d feel realizing that you couldn’t “capture the moment” because you’re halted with this “Camera failed!” error as you attempted to launch your phone’s camera app. You’ve got no choice but to let it pass as you need to deal first with the Camera failed error on your device. To give you some more inputs on how to fix the same error on your Samsung Galaxy S9 camera app, I have mapped out some of the most effective solutions and workarounds to refer to.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with Camera Failed error


These subsequent methods however are only applicable if the camera error your dealing with is attributed to a software glitch or system bug. If the hardware is to blame, then your phone needs service.

First solution: Quit then restart Camera app and your phone.

Assuming that the error is just due to a minor app glitch, restarting the Camera app may be everything that’s need to get things working fine again with your Camera app. Here’s how:

  1. Touch and hold the Recent apps key found in the bottom left corner of your phone. Doing so will open a new screen containing all your recently opened apps.
  2. Locate and select the Camera app then swipe to the right or tap the X on it.
  3. If you have multiple apps running in the background, you can also quit them all at once by tapping on the Close All button.

Second solution: Boot into safe mode and diagnose apps.

Sometimes, third-party apps can cause conflict to other apps and thereby triggers errors like this to occur on any of your apps. To determine if this is what’s occurring on your built-in camera app, try to boot your phone in Safe mode and use the camera app in safe mode. Here’s how to enable safe mode on your Samsung S9:

  1. Turn your phone completely off.
  2. Press and hold the Power button past the model name screen showing on the screen.
  3. Release the Power button when the Samsung logo appears.
  4. Then immediately after releasing the Power button, press and hold the Volume Down button.
  5. Keep holding the Volume Down button until the phone finishes restarting.
  6. When you see the Safe Mode badge in the bottom left corner of the screen, you can release the Volume Down button.

At this point, launch the camera app and try taking sample photos or record a video. If it doesn’t encounter the error while in safe mode, it means a third-party app is to blame. Try to think of which from your downloaded apps is the trigger then uninstall suspected apps individually. In case you need further assistance, here’s how to uninstall apps on your Samsung S9:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select the suspected app you want to uninstall/remove.
  5. Tap Uninstall.
  6. Then tap OK to confirm.

Restart your phone to apply the recent changes you’ve made and then test the camera app again.

Third solution: Clear cache and data on Camera app.

Cache files and data that get corrupted may likewise trigger apps errors like this to occur on your phone. This is why it’s recommended to regularly clear cache and data from your apps or phone itself. Here’s how it’s done:

  1. Open the Apps screen by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Select the Camera app from the list.
  5. Tap Storage.
  6. Select the option to Clear Cache to instigate clearing of cache files from the app.
  7. Select the option to Clear Data to delete temporary data store in the app.
  8. Confirm action by tapping on Delete.

Alternatively, you can clear all cache files and data on your device storage with these steps:

  1. Access the Apps screen by swiping up on an empty spot from the Home screen.
  2. Then tap Settings.
  3. Select Device maintenance.
  4. Then tap Storage on the lower-right.
  5. Finally, tap Clean Now.

Fourth solution: Update Camera app and/or your device to the latest software version.

If you are using a third-party camera app on your device, try updating the app to the latest version available. You can start by checking for apps updates with these steps:

  1. Open the Apps screen by swiping on an empty spot from the Home screen.
  2. Tap Play Store.
  3. Navigate to Menu-> My Apps.
  4. See if there are available updates for your apps.
  5. Tap Update next to the Camera app you’re using. This will install new updates for that app.
  6. If you see multiple updates, tap the option to Update All apps with updates available at once. Keeping your apps up to date is highly recommended to keep all your apps at their best performance.

Aside from apps updates, also check for available software update for your phone. Software updates will likely be the key to fixing the Warning: Camera failed error on your Samsung S9 especially if it’s triggered by software bugs or system errors. Aside from new features and enhancements, software updates also bring in certain fix patch to address existing bugs on the phone. To check for software updates on your Samsung S9, follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Then navigate to Settings-> Software update menu.
  3. Tap the option to Download updates manually.
  4. Wait for your phone to begin checking for updates.
  5. Tap OK.
  6. Then tap Start.
  7. If prompted with a restart message, tap OK to confirm restart.

Wait until the phone boots up completely. The new changes brought by the new software update should now be implemented.

Fifth solution: Wipe cache partition on your phone.

Clearing the app’s cache and data may not be enough especially if system cache files are also corrupted. As resolution, you can wipe cache partition on your Samsung S9 with these steps:

  1. Turn your phone completely off to get started.
  2. Press and hold the Volume Up key and the Bixby/Home key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition from the given options.
  6. Press Power key to select.
  7. Press the Volume down key to highlight Yes, then and press the Power key to confirm selection.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Test the camera app after your phone boots up completely and see if that fixes the camera failed error. If the problem persists, then consider other options.

Other options

  • Master reset. If wiping the system cache partition doesn’t help either, then you may resort to a full system reset or master reset instead. This however will result to data loss as everything will be wiped out from your phone’s internal storage and the settings are restored to factory defaults. If you wish to proceed, be sure to back up all your important data for safekeeping. Then head over to Apps-> Settings-> General Management-> Reset-> Factory data reset then tap Reset-> DELETE ALL then Confirm. If prompted, enter your screen lock credentials and Samsung account verification information.
  • Service/Repair. The camera app should already be working properly again after performing all prior procedures and resets as any of them are used to deal with software-related issues. But if that isn’t the case or you still ended up having the same Camera failed error or warning on your Samsung S9, it could be attributed to hardware issue. At this point, you may consider opting for service or repair. Don’t forget to avail for warranties, if still eligible.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Camera Failed error on your Samsung Galaxy Note 8 (easy steps)

When the camera on your smartphone is not working, it doesn’t always indicate that the physical camera is busted. In fact, most widespread camera problems are tied to software errors than hardware damage. This means that they are rectifiable by end-users. Highlighted in this post are generic solutions and recommended workarounds used to deal with a relevant problem transpiring on the Samsung Galaxy Note 8 camera. It’s about the dreaded camera failed error. Read on and get help when needed.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

First solution: Force close Camera app and restart.

If it appears as a random issue like when you only see the camera failed warning when using a certain video or image file through the camera app, then it’s an isolated issue that can be rectified by forcing the camera app to close and then restart it. Here’s how:

  1. Swipe up or down from the center of the Home screen to show the Apps tray.
  2. Navigate to Settings then tap Apps.
  3. If necessary, tap the Dropdown icon then select All apps.
  4. Tap to select individual apps then tap the option to Force Stop.
  5. If prompted, tap Force Stop again to confirm.

To apply the changes and refresh your apps and phone system, perform a soft reset or simply restart your phone. Doing so will also help clear up the internal memory of your phone for better and smoother functions.

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

In the case where your device gets frozen as the camera app becomes erratic, a forced reboot would be necessary. It’s a simulated battery removal procedure that works the same as a soft reset does without affecting any data stored on the internal memory of your phone. And here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone reboots.

Once your phone has rebooted completely, try to launch the camera app again and see if the camera failed error is gone. If not, then move on and try the next solution.

Second solution: Clear app cache and data/wipe cache partition.

Cache are temporary files that are stored on apps and phone system too. These files are important for fast reloading of similar information but can also trigger errors when they get corrupted. To rule corrupted app cache from the possible triggers, try to clear cache and data from the Camera app with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then select Apps.
  3. Tap on Camera app.
  4. Go to Storage.
  5. Tap the option to Clear Data then tap OK. Selecting this option will delete any stored data in the app including settings and other saved information thus it’s optional.
  6. Tap Clear Cache. This option clears temporary files or cache files from the Camera app.

Restart your phone when you’re done clearing app cache and data and then try to open the camera app. If it still shows a camera failed error, then try wiping the cache partition on your Galaxy Note 8 with these steps:

  1. Turn off your phone.
  2. When it’s powered down, press and hold the Volume Up, Bixby (Home), and Power buttons simultaneously.
  3. Release all buttons when the Android logo appears. The Android system recovery menu options will then show up following the Installing system update prompt.
  4. Press the Volume Down button several times to highlight wipe cache partition from the given options.
  5. Press the Power button to confirm selection.
  6. Press the Volume Down button until Yes is highlighted.
  7. Then press the Power button to confirm.
  8. When the Reboot system now option is highlighted, it denotes that the wipe cache partition is finished. At this point, press the Power button to restart your device.

Third solution: Boot into safe mode and diagnose apps.

All third-party apps are temporarily disabled when you boot your phone in safe mode. This then allows you to determine whether a third-party app is triggering the Camera failed error upon loading the camera app. Follow these steps to enable safe mode and diagnose apps on your Note 8:

  1. Turn off your phone.
  2. Press and hold the Power button past the model name screen.
  3. Release the Power button when the Samsung logo appears on the screen.
  4. Immediately after releasing the Power button, press and hold the Volume Down button.
  5. Continue to hold the Volume Down button until the phone completely restarts.
  6. When you see the Safe Mode label at the bottom left corner of the screen, release the Volume Down button.

Try using the camera app while in safe mode. If the error is gone, then you will need to find out which from your downloaded apps is the culprit. To give you some clues, try to think of which app you’ve added before the camera error started to show up. You may need to uninstall your recent apps individually in this case.

If the camera failed error still occurred with safe mode enabled, then you need to continue troubleshooting software problems on your phone that might have caused the camera app to become this erratic.

Fourth solution: Update device software to the latest version available.

New software updates not only bring in new features but also offer security enhancements and fix patches to address existing errors and software problems. If you haven’t already, then check for any available software update for your Note 8 over-the-air (wirelessly) with these steps:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software update. If an update is available, back up all important data for safekeeping.
  4. To instigate update downloaded, select the option to Download updates manually.
  5. Tap OK.
  6. Tap Start.
  7. If prompted with a restart message, tap OK to instigate device reboot or soft reset. Doing so will apply the new changes from the recently installed update on your device.

Reboot your phone when the update is completely installed. This will implement all new changes from the recently installed software update on your device. Then test the camera app to see if it is already working flawlessly.

Fifth solution: Backup and reset your device to factory defaults.

As your last resort if all else failed to fix the camera failed error on your Samsung Note 8, you may go for a master reset to wipe everything from your device system including bugs and malware that might have caused this error to persist. After the reset, your device will be restored to its factory defaults settings. This means the need for you to set up everything again. If you’re willing to give it a shot, then follow these steps to get started:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then go to Cloud and accounts.
  3. Tap Backup and Restore then enable the switch to Back up my data or Restore option.
  4. Wait until the backup creation is finished.
  5. Then go back to the Settings menu by pressing the Back key.
  6. Tap General Management.
  7. Tap Reset.
  8. Select Factory data reset from the given options.
  9. Tap Reset.
  10. When prompted, enter your screen lock credentials.
  11. Tap Continue.
  12. Tap Delete all to confirm.

Your phone will restart automatically when the reset is finished. By then you can proceed with the initial device setup. A setup wizard will walk you through the entire process so it should be quick and easy.

Seek further assistance

You may contact Samsung Support or your carrier for other options and recommendations especially if the problem started after installing a new software update. Doing so will allow them to make necessary assessment to determine whether the Camera Failed error you’re dealing with is triggered by some update bugs. If the problem only occurs to the pre-installed camera app on your Galaxy Note 8, then you can try using other similar app as temporary option.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy J7 “Warning: Camera failed” & “Unfortunately, Camera has stopped” errors [Troubleshooting Guide]

One of the most complex parts in your #Samsung Galaxy J7 (#GalaxyJ7) is the camera. During the boot up process, the sensor will also initialize and wait for the user to open the #Camera app. Once you open it, the app, the services running in the background and the sensor will initialize to synchronize their operations. Once you tap the capture button, the app will command the sensor to snap pictures or videos and then other services will call upon the Gallery app to manage the pictures.

samsung-galaxy-j7-camera-failed

If, however, the initialization is interrupted for some reason, the error message “Warning: Camera failed” will pop up if the problem is with the hardware but if it’s with the app or the firmware, the “Unfortunately, Camera has stopped” error may show up. In this post, I have provided guides on how to troubleshoot your Galaxy J7 that is suffering from any of these errors. Read on to understand more about them and learn how to fix them in case you’ll encounter one in the future.

Now, before we jump into our troubleshooting, if you have other concerns with your phone, make sure you drop by our Galaxy J7 troubleshooting page for we have already published several troubleshooting guides that may help you fix your problem. If you need further assistance, however, you can contact us by filling up our Android issues questionnaire and providing us with more information about your issues.

How to fix “Warning: Camera Failed” error on Galaxy J7

Problem: Hi guys! I’m glad you are offering this free service to help users like me who don’t know much about fixing issues with our phones. I have the Galaxy J7 that I purchased last month. Since day 1 the phone has been working perfectly fine until a couple of days ago when I open the camera. There was an error message that said “Warning: Camera failed” and I really don’t have a choice but to close it. With the error keeps popping up every time I open the camera, I can no longer use my phone to take pictures. I’m not sure what happened but I’m sure the device is well taken care of. No drops, no water contact, no anything that could cause problems. Please help me, thanks.

Troubleshooting: The error message “Warning: Camera failed” can be just a minor problem or a serious one but more often than not, it concerns the hardware itself. There have been a lot of reports of this kind of problem in the past and many said they were able to fix their issues by doing some troubleshooting procedures and those procedures are ones I will teach you in this guide. So, here’s how you troubleshoot your Galaxy J7 whose camera failed:

Step 1: Boot up your Galaxy J7 into safe mode and see if the error still occurs

There are times when third-party apps cause this kind of problem and when it happens, all you have to do is disable them and see if the problem still happens and there’s no other way to do that than booting the device in safe mode:

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

After successfully booting up the device in safe mode, try to open the camera app and see if the error or the warning still pops up, if it doesn’t, then you just have to find the third-party app that causes the camera to crash and uninstall it. Otherwise, proceed to the next step to troubleshoot the camera itself.

This is how you uninstall an app on the Galaxy J7:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 2: Clear the cache and data of the camera app

This procedure will reset the app itself as it deletes its cache and data along with your settings and preferences. It’s a simple procedure but very effective given that the problem is just a minor issue with either the camera app or the sensor itself. Don’t worry, none of your pictures or videos will be deleted when you do this and only the camera settings will be reset.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Camera.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

I suggest you also do the same for the Gallery app should the error persists after doing the aforementioned procedure.

Step 3: Try wiping the cache partition

After the first and second step, if the problem still occurs then you have to try to delete the system cache especially if it occurred without apparent reason. There are times when a firmware update will cause a problem like this so it’s logical at this point to rule out this possibility. This is how you wipe the cache partition on your Galaxy J7:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone will reboot longer than usual and once it has successfully rebooted, try opening the camera again to see if the problem still occurs.

Step 4: Perform master reset on your Galaxy J7

If all else fails, then it’s time to bring the phone back to its factory default settings; you have to reset it. However, you should know that all the data and files you have saved in your phone’s internal storage will be deleted.

You have to back them up before you reset your device as you won’t be able to retrieve them once they’re wiped off of your phone’s memory. Once done, follow these steps to reset your phone externally:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

Should the problem still occur after the reset, then it’s time you sent it in for checkup and/or repair.

How to fix “Unfortunately, Camera has stopped” error on Galaxy J7

This error message is basically not as complex as the first one but very annoying nonetheless. You still won’t be able to take pictures with your phone and it pops up every time you open the Camera app. There’s no other option you can choose rather than OK and Report and either way, the error will be closed by the problem won’t be fixed as it would occur again. So, to troubleshoot your phone suffering from this error, this is what you’re going to do:

Step 1: Reboot your phone first

If it’s the first time you’re seeing this error message, don’t do anything yet except a reboot. You may reboot a couple more times just to make sure it’s not just a minor firmware glitch.

There were reports from our readers in the past wherein their devices froze for a couple of seconds and then this error popped up. A firmware glitch may cause this problem not to mention the possibility that it’s the Camera app that also crashed.

Step 2: Restart your J7 in safe mode

Now, let’s try to isolate the problem to determine if the cause is one of your third-party apps or a pre-installed one. As I explained in the first problem, booting the device in safe mode will temporarily disable all third-party apps and services leaving pre-installed ones running. Please refer to the first step in the first problem for the steps on how you boot your J7 in safe mode.

Step 3: Clear the cache and data of the Camera app and other related apps

Do this while you’re phone is in safe mode. It resets the Camera app itself and that would give you an idea whether the problem is with the camera or other apps. You may also do the same for other apps that may trigger the error like Gallery and any other apps that may use the camera to take pictures.

Step 4: Factory reset your Galaxy J7

Just like the master reset, this procedure will bring the phone back to its original settings and delete all your data and files saved in your phone’s internal storage only that you will have to do this through the Settings menu.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Backup my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

If the problem still continues, you may need to reinstall the firmware or have somebody do it for you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge giving out “Warning: Camera failed” error after Android 7.1 Nougat update [Troubleshooting Guide]

One of the most common errors you get when the camera of your #Samsung Galaxy S7 Edge (#S7Edge)  won’t work is “Warning: Camera failed,” which actually notifies the owner of a possible hardware issue involving the camera sensor itself. It’s different from the known “Unfortunately, Camera has stopped” error because it basically speaks about the app that’s crashing for some reason.

In this post, I will tackle the first issue I cited, which is more serious than the other. I will walk you through in troubleshooting your phone that’s plagued with this problem after the Android 7.1 Nougat update. But please take into consideration that there are issues or cases that are already beyond our grasp and in which case, the best thing we can do is bring the phone to a tech who can do further tests to know what the problem really is and whether it can still be fixed or not.

But before we jump right into our troubleshooting, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge that shows “Warning: Camera failed” error

The camera has one of the most complicated processes in your phone. For your device to perfectly capture stills and record high definition videos, there are a lot of services that need to run in the background so that the camera sensor can sync with the firmware and the app. There are, however, times when the hardware can’t sync properly or fails to initialize that’s why this error occurs. Before we go to the steps, here’s one of the messages we received from our readers that best describes this issue:

Hi guys. I am hoping you can help me with my problem because I need to use my phone. It’s recently been updated to Nougat but it seems that the new firmware has messed up my phone pretty bad because everytime I open the camera, there’s an error that keeps popping up. It says ‘Warning: Camera failed.’ I’m not really sure what the problem is or how it started. I am hoping you can help me with it. Thanks.

Now that you know how this problem occurs, here’s what you need to do:

Step 1: Delete the system cache so that they can be replaced

This problem might have been caused by the recent firmware update so it is just right to go after the system caches as they have a tendency to become corrupt or obsolete and may cause issues like this. Deleting them basically means replacing them and that’s actually what you have to do in a bid to fix this problem. Here’s how…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

This procedure can potentially fix this problem, however, if it persists, then move on to the next step.

Step 2: Reboot your phone in Safe Mode

It is also possible that one or some of your third-party apps are no longer compatible with the new firmware. This incompatibility may cause some apps and services to crash, in this case, it’s the Camera app or the sensor itself. We need to rule out this possibility first because it’s easy to do and your data are actually safe. All you have to do is restart your phone in safe mode and then try to trigger the problem. If the error still shows up, then it might be an issue with the camera app, however, if the issue is fixed then your third-party apps have something to do with. This is how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Assuming the error doesn’t pop up in this state, you have to find the apps that are causing the problem and clear their caches and data first. If that won’t work, then you have to uninstall them one by one until the error won’t show up anymore. This is how you clear the cache and data of suspected apps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

I also understand it’s not easy to pinpoint the app that’s causing the problem. So if you think it would be easier and quicker for you to backup your files and data than to uninstall suspected apps one by one, then do that and then reset your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

If the error still shows up in this mode, however, move on to the next step.

Step 3: Reset the camera app by clearing its cache and data

That’s right, we need to try to reset the camera to see if that makes a difference. Clearing its cache and data will take care of this issue assuming it’s just about some corrupt camera cache or files or a misconfiguration. This is how you do this:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

After this procedure and the problem still persists, move on to the next step.

Step 4: Do the Master Reset to bring the phone back to factory defaults

After doing all the steps above and the problem still persists, then this procedure has to be done. It basically deletes everything in your phone’s internal storage and resets every setting back to factory defaults. The newly installed firmware, however, will remain. I suggest you do this procedure because the next thing you will do if the problem still remains is to bring your phone to a technician and have it checked. Make sure you backup your important files and data before you follow the steps below as they will be erased and can no longer be restored.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

You must have your phone checked by a technician if the problem still persists after the reset.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J3 that shows “Warning: Camera failed” error [Troubleshooting Guide]

Samsung Galaxy J3 Home Screen
  • Read and understand why a well-designed entry-level phone with impressive specs like the #Samsung Galaxy J3 (#GalaxyJ3) will have issues with its camera and shows the error “Warning: Camera failed.” Also learn how to troubleshoot your device when this problem happens to you.

Samsung Galaxy J3 Home Screen

One of the busiest features in your Android phone is the camera as it requires the app, firmware and hardware to work simultaneously and in-sync to be able to capture that perfect still or record a video with good quality.

There are, of course, times when the synch is interrupted, the app fails to initialize or the hardware encounters a glitch. When things like these happen, you can expect your phone not to work properly but all of these happen in the background and so fast you won’t notice what’s happening until your phone displays an error to notify you of the problem.

In this post, I will tackle one of the most common camera-related errors–”Warning: Camera failed.” You may experience lags or your device may freeze for a few seconds before the error shows up as apparently, there’s a problem somewhere and knowing what it is  will help you fix it quickly. Read on to learn what to do if this problem happens to you. Our troubleshooting guide may work for you, after all, it’s not the first time we encountered this problem as it’s been happening to other Galaxy models way before the J3 is released.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Troubleshooting Galaxy J3 that shows “Warning: Camera failed” error

It’s obvious the error message is talking about the Camera that doesn’t work the way it should but it’s not really clear what the problem is all about since it only said that it “failed.” There’s another error you may encounter if you have issues with the camera of your phone and it would display “Unfortunately, Camera has stopped” and between these two errors, the former is more serious since it’s more of a hardware problem than an app or firmware issue.

Now, before we proceed, here’s one of the messages we received from our readers that best describes this problem.

Problem: Hi guys. I have a problem with my phone and I hope you can help. First off, my phone is a Samsung Galaxy J3, I hope you’re familiar with it. While it’s just an entry-level phone (well not as expensive as my brother’s S7 Edge), it’s one of the smartphones in the market that gives you more than what you’ve paid for design- and performance-wise. Anyways, the problem is that every time I open the camera, there’s a warning that says “Warning: Camera failed” and the camera won’t continue to open up. Needless to say, I cannot use it to take pictures or record videos. This problem started about a couple of days ago and now I’m kind of panicking because it’s not working the way it should. What can I do to fix it? Thanks!

Troubleshooting: Now, let’s try to troubleshoot the problem to see if we can get the phone to open the camera app without displaying the said error. Here’s what you have to do…

Step 1:  Soft reboot your phone to see if the error goes away

While it’s basically just a reboot, it’s kind of special in a way that it refreshes the phone’s memory. All you have to do is remove the battery while the phone is still powered on. The phone turns off naturally, now press and hold the Power key for a minute while the battery is still out. After that, replace the battery, place the back cover on and then turn the phone on. Now try to open the camera all to see if the error still shows up and if so, move on to the next step.

Step 2: Reboot your device in safe mode

We often call this a safe mode remedy but it doesn’t actually fix the problem, it just gives you an idea whether the problem is caused by one or some of the third-party apps installed on your phone or not. When the device is in safe mode (diagnostic state), only the pre-installed applications are left running as third-party apps are temporarily disabled. Therefore, if the problem is caused by one of the downloaded apps, then your camera should work without a hitch while your device is in this mode. This is how you boot your Galaxy J3 in safe mode:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

After booting in this mode, there will be two scenarios; either the problem continues or gets fixed.

If the problem continues, then we might be facing a firmware-related issue and you will have to continue troubleshooting your phone. Move on to the next step if this is the case.

On the other hand, if the problem got fixed while in this mode, that is if the error message doesn’t show up anymore when you use the camera, then it’s confirmed that the issue is caused by one or some of the third-party apps installed on your device. You need to find the app, clear its cache and data and then try to trigger the error again. If the problem still continues, then you have to uninstall suspected apps. You may have to reboot your phone from safe mode to normal mode and back to further test if the problem remained or not.

Step 3: Clear the cache and data of the Camera app

After ruling out the possibility that the problem is caused by a third-party app, it’s time you troubleshoot the camera app itself and the best thing to do about it is to reset the app. You can do so by clearing its cache and data. Don’t worry about your pictures and videos as they won’t be deleted, however, if you’re set the camera to work the way you want, such preference will be gone and you will have to set the camera again.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap the Camera.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

You cannot uninstall this app since it’s pre-installed, well, not unless you have root access, which we don’t recommend as it would void the warranty of your phone. If the problem still persists after this procedure, then it’s time that you move on to the next step.

Step 4: Delete the system caches as some of them may have already been corrupted

Caches don’t actually cause adverse effects on your phone’s performance when deleted, however, if they become corrupt and the firmware continues to use them, that’s when problems like this happen. We need to rule this possibility out as many of our readers before reported having experienced similar issues and were able to fix them by deleting the system cache.

You’re not actually just deleting the caches, you’re forcing the new system to create new caches and replace the old and corrupt ones. In other words, there’s a high probability that this problem will be fixed by this procedure not to mention the performance of the device may be improved. Here’s how you do it…

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It may take a little longer for the phone to finally reboot after wiping the cache partition but just wait for it. After which, when it’s up and running, try to open the camera app again to see if the problem still continues and if so, then you have no other option but to do the next step.

Step 5: Master Reset your Galaxy J3

We are now at the stage of ruling out the possible firmware problem. We’ve already tried going after the caches to no avail so you will have to bring the phone back to its factory default settings not to mention delete everything in the phone’s internal storage except system files. So, make sure you make a backup of your important files and data as you can never restore them once deleted. After which, follow these steps:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

If the problem still continues after this procedure, then we can say at this point that it’s a hardware issue. That said, it’s time you sent it in for checkup and/or repair.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S8 Plus that shows “Warning: Camera failed” error [Troubleshooting Guide]

It seems like some of our readers who own the Samsung Galaxy S8+ are bugged by the error “Warning: Camera failed,” which shows up whenever the camera is opened. The other variation of this problem is the error message “Unfortunately, Camera has stopped,” which may occur simultaneously with the first error or may show up on its own depending on the situation.

The “Camera failed” error is more of a hardware issue that affects the sensor itself while the latter might be limited to just the Camera app. We’ve encountered this problem before and it doesn’t just happen to the new Galaxy S8 Plus but also to other Galaxy devices or Android phones for that matter.

In this post, I will walk you through in troubleshooting your phone that’s plagued with this error. We need to rule out one possibility after another to be able to pinpoint if the problem is with the app, the firmware or the hardware. I understand your phone is still new that’s the reason why we need to troubleshoot immediately so we would know if the phone has to be replaced or not.

Before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

How to troubleshoot Samsung Galaxy S8+ with “Warning: Camera failed” error

The purpose of this troubleshooting is for us to know if the problem can be fixed without any help from a technician and if the phone works fine after we’ve gotten rid of the error. As the owner, you have to exert an effort to know if the phone needs to be replaced with a new one or not. That said, here’s what I need you to do to troubleshoot your device:

Step 1: Reset the Camera to know if it’s just an app problem

We need to go after the app that crashes, so in this case, it’s the Camera. While I said that this error is more of a hardware problem, we still need to rule out the possibility that it occurs due to some issues with the app or firmware.

The “Warning: Camera failed” error actually occurs when the sensor fails to initialize together with the app and its services. It might be purely a hardware problem or caused by the software. So, to reset the camera, you just have to clear its cache and data:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After clearing the cache and data, open the app to see if the error still shows up and if so, then you have to move on to the next step.

Step 2: Reboot your phone in Safe mode and open the camera

We need to know if one or some of the third-party apps caused this problem. Thus, you need to reboot your phone in safe mode to temporarily disable all third-party elements in it. If the problem doesn’t occur in that mode, it’s confirmed the problem is caused by a third-party and it would be easier to fix the problem in this case. This is how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the problem is caused by a third-party, then you need to find the culprit and uninstall it and this is how you uninstall an app from your S8+:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the problem, however, still shows in safe mode, then try the next step.

Step 3: Delete the system caches as some of them may have been corrupted

While system caches are temporary files created by the firmware, they may cause performance issues when corrupted. Therefore, you need to delete them so that they would be replaced with new ones. You have no access to individual caches that’s why you need to delete them all at once. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem still persists after this, then move on to the next step.

Step 4: Backup your files and data, then reset your phone

At this point in our troubleshooting, we need to make sure your files and data are all safe. So, create a backup to your SD card or computer. After which, disable the Factory Reset Protection so you won’t be locked out of your device after the reset.

We have reached the point wherein we need to test if the phone can still work perfectly if brought back to its factory default settings that’s why we need to reset. Follow the steps below to disable anti-theft and reset your device:

How to disable FRP on Samsung Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to Master Reset Galaxy S8+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Alternatively, you can also reset your phone via Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

After all these and the problem still persists, it’s time you brought the phone back to the store and have it replaced as it is clear enough the problem is with the hardware.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 “Warning: Camera failed” error [Troubleshooting Guide]

The error message “Warning: Camera failed” with the #Samsung Galaxy S6 (#GalaxyS6) that often occurs when the #Camera app is launched has two common possibilities. The first is that the app and the sensor are out of sync and while the former already loaded, the latter may haven’t been able to initialize and therefore the error message is issued to let the user know.

Galaxy-S6-camera-failed-error

Secondly, it could be an issue with the hardware itself and this also has a lot of possibilities like damaged sensor, auto-focus function isn’t working, the phone suffered liquid or physical damage, etc. the point is, we won’t be able to know what really is the problem with the device unless we troubleshoot. That’s why we take time reading the messages of our readers and do our own research so we can provide accurate solutions.

For our readers who have other concerns, make sure you visit our Galaxy S6 troubleshooting page for we’ve already solved a lot of problems with this device and listed our solutions on that page. Find issues that are similar to yours and use our solution. If they don’t work and you need further assistance, then contact us through our Android issues questionnaire and we’ll get back to you as soon as we can.

Error “Warning: Camera failed” shows up when opening the camera

Problem: Hi. I own the Galaxy S6 phone since last year. I encountered issues here and there but was able to fix them as they’re minor. But recently, there’s an error that I can’t just shake off. It’s the error “Warning: Camera failed” that shows up in a small window every time I open the camera. What gives? Can you fix it?

Problem 2: When I take pictures and open the camera, I am greeted with the message “Warning: Camera failed.” It seems that the latest update messed up my phone so badly as this problem started after the most recent update. I don’t really use the camera of my phone that often but it’s just good to know that whenever necessary, I can just point the phone and shoot. For a device that’s worth hundreds of dollars, it should work properly without any issues but it seems that’s not the case with my Galaxy S6. Can you help?

Troubleshooting: The error could actually mean two things; first, the camera app crashed and caused the sensor to fail as well; second, the sensor itself is the problem. To know which is which, boot your Galaxy S6 in safe mode and try to open the Camera app from there.

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

If the same error shows up in safe mode, then the next thing you should do is reset the phone to rule out the possibility that the firmware is causing the app to fail.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the reset fails, there’s nothing much you can do about it. So, send it to a shop or store where you bought it and have the technician check it for you.

Error “Warning: Camera failed” pops up when camera saves picture

Problem: Randomly an error shows up after I snap some pictures. It doesn’t pop up while snapping photos but when the camera is trying to save them. The camera app would freeze for a few seconds and then the error shows up. It’s not doing this before, it just started recently and I don’t have any idea what causes it. Help.

Troubleshooting: I remember during the time of the Galaxy S5, this problem kept on happening and more often, it occurs after an update. But whether or not you have recently updated your phone, the solution to this problem is to delete the system cache, at least, that’s one procedure that works. On the other hand, if the wiping of the cache partition fails, then you have to follow the same procedure as above: safe mode first, then reset if the problem remains.

Here’s how you delete the system cache….

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Error “Unfortunately, Camera has stopped” while accessing pictures via Gallery

Problem: I take a lot of photos with my new Galaxy S6 but when I view them using the Gallery app, an error would pop up saying “Unfortunately, Camera has stopped.” It doesn’t make any sense because it should be the Gallery that should crash, right? But why is it that the camera crashes instead of the gallery? Can you explain and please help me. I’m afraid of losing my photos. Thanks.

Problem 2: About a couple of months ago, I was getting the camera failed error but it got fixed on its own. As of late though, my Galaxy S6 seems to be having a hard time loading the camera. There are times when I hit the app it just opens without a problem but more often the error “Unfortunately, Camera has stopped” shows up. I hope you guys can help me with this as I really want my phone to work. thanks.  

Answer: The reason why the error is showing the Camera app being the one that crashed instead of the Gallery is because these two apps work side-by-side. When the camera is open, the Gallery is on standby as it’s the one managing the pictures of videos taken by it. The same thing goes for the camera, when the Gallery is open, it waits until the app calls upon it. In your case, I think it’s really the camera that has some issues so try to clear its cache and data and see if that works.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t fix it, then do the same thing for the Gallery app. Don’t worry, none of your photos or videos will be lost but it’s advisable you back them up somewhere safe.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 shows “Warning: Camera failed” error when camera is opened or taking pictures [Troubleshooting Guide]

When the camera fails to initialize on your Samsung Galaxy S8 or any Android smartphone for that matter, you will either get the error “Warning: Camera failed” or “Unfortunately, Camera has stopped.”

In this post, I will tackle the first error I mentioned with the S8 being the subject of our troubleshooting. But before that, let me make it a bit clearer the difference between the two. When the error says the camera has stopped, it’s referring to the camera app the crashed of force closed for some reason. More often than not, it’s an app issue. However, when it says that camera failed, it might mean the sensor itself failed to initialize, so it’s hardware-related in nature.

I’ve cited two situations in this article but both display the camera failed error. While they may be the same, their triggers are different and that’s what we have to look into. So, continue reading below to know more about this error and learn what to do in a bid to fix it.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Camera failed error shows on Galaxy S8 when camera is opened

Problem: Hello droid guy. I bought the new S8 and I’ve used it for more than a week now. At first, everything was working fine until one day I saw an error message that said “Warning: Camera failed.” I just closed it thinking it was just temporary but since yesterday everytime I open the camera the error shows up. As a result I cannot take pictures or record videos and I usually do that. Do I need to have this phone replaced? Thanks.

Troubleshooting: Basically, the trigger is the app itself. The thing is, whenever you open the camera app, the sensor will automatically initialize in preparation for when you hit the capture or record button on the screen. Other services will also be called to work with the camera like the Gallery app that manages pictures taken by the camera. All these things happen in a split second and if there’s one thing that won’t load, then this error might show.  So, here’s what I suggest you do for this kind of problem:

Step 1: Clear the cache and data of the Camera app

This procedure will reset the camera app as well as delete the files it created. It means that it will be brought back to its default settings and all your preferences will be deleted. The camera will be like when you first opened it and this is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the Camera app in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, try to open the app and see if the error still shows up and if it does, then move on to the next step.

Step 2: Find out if third-party apps have something to do with it

Third-party apps or those you downloaded from the Play Store and installed manually can cause pre-installed apps to crash sometimes especially if those apps use the same service as with built-in ones. That’s why it’s necessary to know if they have something to do with this problem or not because if so, then we’re already halfway to solving it. To know that, you need to start  your phone up in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

As soon as the phone enters this mode, open the camera and see if the error still shows. Assuming the error doesn’t show when the phone is in this mode, then it’s confirmed one or some of the apps you installed is causing the problem. The next challenge is to find that app, reset it and if that won’t work, uninstall it. So, begin your search from apps  you installed before the problem started. If you suspect an app, clear its cache and data first…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If this doesn’t work, then uninstall the app…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If this doesn’t work either, then you have no other choice but to do the next step.

Step 3: Backup important files and data, do the Master Reset

We just have to finally bring the phone back to its factory default settings to know if it has something to do with the firmware. However, since all your files and data will be deleted when you reset the device, you have to make a backup. After which, disable the anti-theft feature of your phone and then you may proceed with the reset.

How to disable anti-theft on Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy S8

You follow these steps after you’ve disabled the anti-theft feature of your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still happens after the reset, you have to bring the phone back to the store and have it replaced as it’s clearly a more serious problem than we anticipated. You don’t have to deal with this problem for all the time you’ll be using the phone.

Galaxy S8 camera fails every time user takes pictures

Problem: For some reason, my new Galaxy S8 cannot take pictures anymore because whenever I try to there’s a warning message that would show up saying “Camera failed.” I’m not quite sure when it started or why this problem is happening, not really a tech person and I bought this phone thinking it would be perfect for me but this problem tells me I might have made a wrong decision by not getting an Apple. So, if you guys can help me out, that would be great. I just want this device to work perfectly. Thanks.

Troubleshooting: At least, in this problem, the owner can still open the camera and that’s something. It might not be a camera problem itself but an issue with one or some of the services that the camera is using. Therefore, we will have to take a different route although the procedures may be the same.

Step 1: Try taking pictures while the phone is in safe mode

We will try to limit the services and apps that are running to see if there’s a difference. So, try to boot your Galaxy S8 in safe mode and then use the camera. If the error doesn’t show up, then there’s one app that might be messing with the camera. Find that app and then uninstall it. It might be another camera app you installed or anything that manages pictures and videos.

How to start Galaxy S8 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Step 2: Wipe the cache partition so old system caches will be replaced

There’s a chance that some of the system caches got corrupted and among them is the cache used by the system to run the camera. We have to rule this possibility out so you need to start your phone up in recovery mode and then wipe the cache partition. Don’t worry, none of your files and data would be delete if you did this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Step 3: Factory Reset your Galaxy S8

After wiping the cache partition and the problem still occurs, then you have no other option but to reset your phone, at least, before you bring it back to the store. Make sure you backup your files and data first as they will be deleted and could no longer be recovered. After the backup, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

If all else fails, bring it back to the store.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 8 that shows “Camera failed” error (step by step guide)

When the one of the services used by the camera in your Samsung Galaxy Note 8, or any Android device for that matter, failed to initialize or if the hardware itself failed to sync with the software, that’s when the error or warning “Camera failed” shows up. But unlike the “Unfortunately, Camera has stopped” error, the former is more on a hardware side. We’ve encountered similar issues in the past that we were able to fix so there’s a chance we can still fix this.

In this post, I will walk you through in troubleshooting your Galaxy Note 8 that’s bugged by this error. There’s one solution we know that may work for you and that’s what I will share with you today. However, I cannot guarantee that your problem will be fixed that’s why I also provided a step-by-step troubleshooting guide in the later part of this post. Continue reading as this article may be helpful to you.

Before we move on to our guide, if you have other issues with your device make sure you visit our Note 8 troubleshooting page for we have already addressed some of the most common issues with this device. Find problems that are similar with yours and use the solutions we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Quick fix for the “Camera failed” error on Galaxy Note 8

The following solution is based on my personal encounter with this error and feedbacks from our readers who have also encountered it. It may work to some users but not to others because it depends on how serious the problem is and how it started.

To quickly fix this error, all you need to do is to reset the camera of your phone by clearing its cache and data. Don’t worry, none of your pictures and videos will be deleted if you did this as they’re saved somewhere and Camera only has the capability to manage them.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Scroll to and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If the error shows up every after you take pictures, then the issue might be with the Gallery and not the camera, so do the same but this time look for Gallery…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Scroll to and tap Gallery.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

However, if the error keeps showing even after doing these methods, then you should spend some time troubleshooting your device.

RELEVANT POSTS:

Troubleshooting Galaxy Note 8 with “Camera failed” error

We’ve also encountered similar issues before that were caused by an update in the firmware as well as apps installed on the phone. Assuming the error didn’t disappear after resetting both the Camera and Gallery, then it’s time to know what the real issue is. Follow these procedures as they might be able to help you…

Open Camera while in Safe mode

We need to find out if the apps you downloaded and installed have something to do with this error. By running the phone in safe mode, you’re actually temporarily disabling all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once you’re in this environment, try opening the camera to see if the error would still pop up. If it doesn’t, then it’s clear there’s an app that’s causing all this. Find that app and then uninstall it to fix the issue…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Reset all settings

You only have to do this if the error is still popping up even if the phone is in safe mode. It rules out the possibility that the problem is caused by some messed up or incorrect settings. It basically has the effect of a full reset only that none of your files and data will be deleted. So, it’s safe to do but very effective in dealing with firmware issues and incorrect settings:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

After this, open the camera to trigger the error and if it still shows up, you have no other choice but to reset your phone.

Backup your files and data and reset your Note 8

This is your last resort and if the error would still show up after the reset, then we can say the issue is with the firmware and you need a technician to further test your device. But before you actually reset your phone, make sure to make a backup of your personal files and data as they will be deleted during the process. After which, don’t forget to disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your Note 8:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide can help you. If you have other concerns, feel free to contact us.

Posts you may also like to read:

How to Fix Samsung Galaxy S8 with “Camera failed” error (easy steps)

The warning message “Camera failed” usually occurs when there’s a problem with the camera sensor. You know, when you open the Camera app, both the app and the sensor will initialize. If an issue occurs during initialization, the users will be notified through errors. If the issue is on the app, the error “Camera has stopped” will show up but if it’s with the hardware, then “Camera failed” pops up.

In this post, I will walk you through in troubleshooting your phone with “Camera failed” error. It might be an issue with the hardware but we can still fix it without actually opening your phone but that of course, depends on how the error started. If the phone got dropped before the error started to show up, then the sensor may have been damaged but if it started to pop up without apparent reason, then the problem can easily be fixed.

If however, you are looking for a solution to a different problem, drop by our Galaxy S8 troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our Android issues questionnaire.

How to get rid of “Camera failed” error on Galaxy S8

We’ve already addressed similar issues in the past and the solution I give you is based on reports from our readers. Many have reported back saying the following procedure worked for them. Now, I will share with you how to fix the “Camera failed” error on your Galaxy S8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

What it does is reset the Camera app and all other services used by the camera itself. It also deletes the cache created by the app as well as the brings the app back to its default or factory settings. For minor issue, this procedure is more than enough but if it doesn’t fix the problem, then try troubleshooting your device further.

RELATED POSTS:

Troubleshooting Galaxy S8 with “Camera failed” error

There are a couple of things you can do to determine what the problem is and fix it. However, after doing the following procedures and the problem is still not fixed, then it’s time you bring the phone to the service center.

Step 1: Reboot phone in Safe mode

Restart your Galaxy S8 in safe mode, open the camera and see if the error “Camera failed” still shows up. If the problem seems fixed, then there must be a third-party app that’s causing the error. Find it and uninstall it:

Boot Galaxy S8 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume downkey.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Uninstall apps from your Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the error is still showing up even in safe mode though, then you should try the next procedure.

Step 2: Backup your files and reset your phone

There are times when firmware-related issues occur and it’s very possible in this case. However, aside from ruling out the possibility of a firmware issue, we’re simply trying to clear off your personal information just before you bring the phone to the service center. So, make sure you backup all your important files and data. After the backup, disable the Factory Reset Protection by removing your Google account from your phone and then doing these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If everything else fails, bring your phone to the service center so that a Samsung technician can check it up for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

How to fix Google Pixel 2 with “Camera Failed” error (easy steps)

The “Camera failed” warning that usually shows up when you open the camera app could mean the sensor or the app itself failed to initialize. As a result of this error, you won’t be able to use the camera and take pictures or record videos and that seems to be the case with some of our readers that own Google Pixel 2 units. We’ve been contacted several times in the past regarding this problem so we may already have published articles that tackled this specific issue but for the benefits of those who contacted us, we will try to address this problem once again.

In this post, I will walk you through in troubleshooting your Google Pixel 2 with warning “Camera failed.” We will try to determine what the root cause of the problem is so that we would know how to deal with it. Moreover, I will share with you the solutions we’ve been using to address this kind of problem since it’s not the first we encountered it. So, if you’re one of the owners of this device and are currently having similar symptoms, continue reading as this article may somehow help you.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Google Pixel 2 with Camera failed error

Since this error is more inclined to revealing a hardware issue, all we need to do is rule out the possibilities that this is just due to apps and firmware problems. After this troubleshooting guide and you still can’t use the camera of your phone because of the error, then I suggest you bring it to the shop or back to the store so that a technician can check it up for you. Now, here’s what you should do about it:

First solution: Reboot your phone

Before doing anything else, make sure you take time restarting your phone especially if this is the first time you encounter this problem because it’s possible that it’s just a result of a glitch due to some apps or the firmware itself. Press and hold the power key of your phone and turn it off normally. Allow a few seconds before turning it back on. If the problem continues after the normal reboot, then try doing the forced restart. Press both the volume down and power keys at the same time and hold them down together for 10 seconds or more. Your phone will reboot like it normally does but this procedure refreshes the memory better than the normal reboot.

If the problem continues after this, then move on to the next solution.

Second solution: Clear cache and data of Camera

Doing this will reset the camera back to its default settings or configuration as well as delete its cache and data files. If this is just a problem with the app, then this procedure is more than enough to fix it.

  1. From a Home screen, tap the Arrow Up icon to display all apps.
  2. Navigate: Settings > Apps & notifications.
  3. Tap See all xx apps.
  4. Locate then select Camera.
  5. Tap Force stop.
  6. Tap OK.
  7. Tap Storage.
  8. Tap Clear cache.
  9. Tap Clear data.
  10. Tap OK.

After this, try opening the camera to know if the error still pops up and if it does, then try the next solution.

Third solution: Find out if it’s due to third-party apps

There are third-party apps that also use the camera. Remember that you can’t have two sessions of the camera at a time so if there’s an app that already using it, expect to get the “Camera failed” error when you open it. To know if this is really the case, run your phone in safe mode to temporarily disable all third-party applications:

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm.
  4. The restart process may take up to 45 seconds to complete.
  5. Upon restart, “Safe mode” appears in the lower-left of the unlock/home screen.

Open the camera while the phone is in this mode to know if the problem is fixed and if it is, then it’s confirmed that the cause of the issue is a third party. Find that app and uninstall it to fix the problem…

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > Apps & notifications .
  3. Tap See all ‘xx’ apps.
  4. Tap an app that you think causes the problem.
  5. Tap Uninstall.
  6. Tap OK to confirm.

However, if the flickering continues even in safe mode, the next thing you should do is troubleshoot the firmware.

Fourth solution: Delete the system cache

In troubleshooting the firmware, the first thing  you have to do is delete the system cache because it’s possible that some of the files got corrupted. Corrupt system cache may lead to performance issues like crashing of apps and other problems. You need to wipe the cache partition to delete and replace all system caches and here’s how you do it:

  1. Turn off your Google Pixel 2.
  2. Once off, press the power and volume down button together for some time.
  3. This will turn the device on and you need to hold both the buttons till the Google Pixel 2 logo disappears.
  4. After this, simply wait for the time till your device boots into the recovery mode.
  5. Next, you can choose the language of your choice.
  6. Next is to tap on the “Wipe Data and Cache” option.
  7. After this, simply tap on the “Wipe Cache” option.
  8. You will be asked to confirm the same, click yes to proceed.
  9. After this, you need to wait till your Google Pixel 2 clear the entire cache partition.
  10. After this, tap on the reboot. This will restart your device.
  11. Once restarted, you are done.

Don’t worry, none of your files will be deleted if you did this. It’s actually very effective but if the problem continues after this method, then try the next solution.

Fifth solution: Backup your files and reset your phone

After doing the fourth solution and the camera of your Pixel 2 is still failing, then you need to reset your phone to rule out the possibility that it’s a firmware issue. You have no other choice at this point and if the problem continues after this, then you should bring the phone to the shop or back to the store so that a technician can check it for you. Before the reset, make sure you backup all your files and data especially those that are stored in your phone’s internal storage as they will be deleted.

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode.
  4. Use the Volume buttons to cycle through the available options and the Power button to select.
  5. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  6. If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
  7. From the Android Recovery screen, select Wipe data/factory reset.
  8. Select Yes and then allow several minutes for the factory data reset process to complete.
  9. Select Reboot system now.
  10. Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

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How to fix your Samsung Galaxy A6 2019 camera that’s not working, error: Warning camera failed [Troubleshooting Guide]

There are two possible reasons as to why you will be prompted with the Warning: Camera failed error on your Samsung Galaxy A6 2018 device. First is that the Camera app might have failed to load or was able to load but crashed. Second is that your device might have obtained some hardware damage from accidentally drops or liquid exposure. Aside from the Warning camera failed error, you may likewise see a pertinent error that says “Unfortunately, Camera has stopped” on your Galaxy A6 2018 screen while attempting to use the camera app. This can be so annoying if you badly needed to use the camera at the moment.

Before rushing to a Samsung service center, you still can try some means to fix the problem on your end. Highlighted below are some applicable solutions you can try on to troubleshoot and rule out software problems that might have triggered this camera error. Read on for more details.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force stop camera app then restart the phone.

Like any other apps, the Camera app may also succumb into random errors and would fail to work as intended. If this is the first time you’re having trouble with your Galaxy A6 2018 camera app, then it’s probably just a random glitch that’s easily remedied by restarting the app and the phone itself. Here’s what you should do then:

  1. Tap to open the Apps menu screen.
  2. Tap Settings.
  3. Go to Application Manager.
  4. Swipe left to select All tab.
  5. Scroll down and tap on Camera.
  6. Tap the Force Stop button to quit the camera app.

After closing the camera app, reboot/soft reset your phone to clear and refresh it’s internal memory and dumps any errant cache files that might have also caused conflict to the camera application.

To soft reset your Galaxy A6 2018, simply press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds and then release both buttons when the phone power cycles.

After it reboots, launch the Camera app again and see if the camera failed warning is gone. Continue to troubleshoot if the error reoccurs.

Second solution: Clear app cache and data on your Galaxy A6 2018.

Errant cache files can also trigger errors when using an application. To make sure this isn’t what’s causing the camera app to fail or to encounter an error, clearing cache and data on the camera app can help. Here’s how it’s done:

  1. Tap to open the Apps menu screen.
  2. Tap Settings.
  3. Go to Application Manager.
  4. Swipe left to select All tab.
  5. Scroll down and tap on Camera.
  6. Tap the Clear Cache button to wipe cache from the camera app.
  7. You can also tap the Clear Data button to erase temporary data on the camera app.

Aside from the Camera app, clearing cache and data from the Gallery app can also help. The Camera and Gallery apps are interrelated applications and work side by side. Thus, if there’s a problem with the Gallery like when the app has crashed or become corrupted, the Camera app may also be affected. To ensure that this isn’t happening, clear cache and data on the Gallery app as well.

Third solution: Update phone software to the latest version available.

Installing the latest software update on your device can also help get rid of any bug-inflicted errors and system problems. New system updates usually offer bug fixes for security enhancements. If you haven’t updated your Galaxy A6 2018 to the latest Android version released, then check for and manually install the latest system update on your phone. Here’s how:

  1. Swipe up from the bottom of the Home screen to launch view and access the Apps screen.
  2. Tap Settings.
  3. Scroll to and tap Software Update.
  4. Select the option to Download updates manually.

Wait for the phone to search for system updates. You will then see an update notification if a new system update is available for download. Otherwise, you’ll be prompted with a message saying that your phone is up to date. Your phone must have a strong and stable Wi-Fi internet connection, ample of storage, and at least 50 percent battery to complete the update download and installation.

Fourth solution: Wipe cache partition on your Galaxy A6 2018.

If your phone’s camera app started to glitch after installing an update, then it’s likely a post-update issue that can easily be remedied by wiping cache partition on the phone. Apps and the phone system can become rogue following a system transition as some changes weren’t properly applied. To clear this out, wiping cache partition is recommended. Here’s how it’s done:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up and Power buttons simultaneously for a few seconds and then release both buttons when the Samsung logo appears.
  3. As soon as you see the Android bot logo, tap on the screen to enter recovery mode. You will then a list of options including reboot system now, reboot to bootloader, wipe data/factory reset, wipe cache partition, and others.
  4. Press the Volume Down button several times to highlight/select wipe cache partition option.
  5. Then press the Power button to confirm selection. Your phone will then start wiping cache partition and then prompts you to Reboot system now when done.
  6. Press the Power button to confirm system reboot.

Test the camera app as soon as the phone boots up to see if the error is gone.

Fifth solution: Master reset and restore your Galaxy A6 2018 to its factory defaults.

Wiping your phone and restoring the default settings are usually among the last options to consider if all else failed to offer solution. Your device may be going through some fatal system errors that eventually afflicted the camera and relevant applications on the phone. All these can potentially be rectified by a master reset. This will erase everything from your device, thus backing up critical data is recommended beforehand. Here’s how a master reset or factory data reset is done:

  1. Tap to open the Settings app.
  2. Navigate to Cloud and accounts.
  3. Tap the option to Backup and restore then turn on Back up my data and Restore options, if necessary.
  4. Go back to Settings-> General management menu.
  5. Then tap Reset.
  6. Select Factory data reset from the given options.
  7. Then tap Reset device.
  8. If prompted, enter your password or PIN to continue.
  9. Then tap Delete all to confirm reset.

Software-related issues are usually obliterated by a full system reset and so your camera app should already be working properly again. If the camera failed warning still shows after a master reset, then you’re most likely dealing with hardware damage.

Other options

For further suggestions and more advanced troubleshooting procedures, contact your carrier or Samsung Support. If you suspect that the problem is attributed to hardware damage, then take your device to a Samsung-authorized service center instead. You’re most likely dealing with hardware problem if the Camera failed error persists and the camera app on your Galaxy A6 2018 smartphone still won’t work after exhausting all possible solutions to fix it on your end. In that case, your phone needs service.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do with Samsung Galaxy Note8 that keeps showing “Camera failed” error [Troubleshooting Guide]

Every time the camera is opened on your Samsung Galaxy Note 8 or any Android device on that matter, the firmware, hardware, services and some apps will work in-sync. If one of them fails to do what it’s designed to do, errors may occur and one of those error messages you may get is “Camera failed.”

The other variation of this problem is the error “Unfortunately, Camera has stopped” but in this post, we will tackle the other as we’ve been contacted by some of our readers about it. There would come a time when we will have to tackle the other error. If you are one of the owners of the Note 8 and are currently bugged by this problem, continue reading as this post may help you.

However, if you are looking for a solution to a different problem, make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most commonly reported issues. If you need more help with your problem, contact us by completing our questionnaire and hitting submit.

Troubleshooting Galaxy Note 8 with ‘Camera failed’ error

Our troubleshooting will be centered on ruling out every possibility until we can determine why the error occurs. That way, we can try to formulate a solution that might just fix the problem for good and allows your phone to use the camera again without any problems.

Reboot your phone

This must be the first thing you should do if the error shows up for the first time since it’s possible that it’s just a temporary glitch in either the firmware or the hardware. But aside from doing the normal reboot, it’s better that you do the Forced Reboot which simulates battery disconnect and refreshes your phone’s memory:

  • Press and hold both the Volume Down and Power keys together for 10 seconds.

Your phone will boot up normally after doing this procedure so try to access the camera if the error still shows up and if so, move on to the next procedure.

Reset the Camera app

By reset, I mean clear its cache and data so that all the files created by the system that’s used by the app will be deleted and replaced. It’s also called a reset since you will be bringing the app back to its default settings and delete all your preferences but don’t worry as none of your pictures or videos will be deleted:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

Run your Note8 in Safe mode and observe

After resetting the camera app and it still fails when you open it, then you have to try to isolate the problem to know if one of the apps you installed is causing the problem. By this, I mean you have to run your device in safe mode which temporarily disables all third-party apps and services. Logically, if one of them is causing the problem then the camera should work perfectly in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Uninstall apps you suspect

Assuming the error doesn’t show up in safe mode and the camera works perfectly fine, then there should be an app that’s causing the problem. You need to find that app and then uninstall it to fix the issue with the camera. You may have to uninstall more than one app and reboot your phone countless times back and forth to normal mode to know if the error still shows up:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Wipe cache partition

You only need to do this if the problem still occurs even in safe mode. The camera apps is one of the pre-installed apps on your Note 8 so it’s deeply integrated into the firmware. There’s now a chance that this is more than just an app-related issue that’s why you will need to delete all the system caches as the first step in troubleshooting the firmware so that all possible corrupt caches will be deleted and replaced:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Backup data and reset your phone

After wiping the cache partition and the camera still fails to initialize, then you have no other choice but to reset your phone. However, make sure you to make a backup of your important files and data as they will be deleted during the process. After the backup, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Most app issues can be resolved by the reset but the error “Camera failed” may also be triggered by a hardware problem. So, if it continues after the reset, you should bring your phone to the tech so that there would be a proper checkup of the phone.

I hope that this troubleshooting guide can help you fix the camera problem with your Note8.

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