One of the features smartphone users are keen on is the camera. In fact, most people would first examine the camera specs before purchasing a new phone. But the thing is, even the highest-tiered smartphone that sports the best camera features isn’t free from flaws. While it’s very unlikely for a new device to experience camera issues, there are some factors that make them unavoidable. That said, adverse symptoms can occur unexpectedly.
Tackled in this post is a pertinent issue on the Huawei Mate 10 Pro camera. Read on to find out what to do if the camera suddenly stops working and you’re prompted with the camera failed warning on the same Huawei smartphone.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot Mate 10 Pro with its camera that’s not working
The following are potential solutions and workarounds that are used to deal with software issues that might have caused trouble on the Mate 10 Pro camera app and halted it from working properly. Don’t forget to test the camera app after performing each solution to determine whether or not the problem is solved. Proceed to the next applicable solution, if needed.
First solution: Force close Camera app then reboot your phone.
For first instances, the problem is likely occurring as a random glitch on the camera app or other errant applications. Background apps that are crashing may also be the culprit. To clear these out, clearing the camera and background apps can help. Here’s how it’s done:
- Tap the Recent Apps button from the main screen.
- Select the Active apps icon.
- Tap End next to the Camera app.
- To quit all background apps at once, tap End all.
- Then tap OK to confirm.
After clearing the Camera and all background applications, reboot or soft reset your Huawei Mate 10 Pro. Doing so will dump cached data and frees up space of the internal memory. This also prevents apps and phone system from going rogue.
Second solution: Clear app cache and data.
Cached stored on the camera app’s memory may become corrupted and when this happens, there is a tendency for the app to misbehave and stop working properly. Corresponding errors are likewise triggered. As resolution, try clearing cache and data on the camera app with these steps:
- Go to the Main Menu.
- Tap Settings.
- Select Application manager.
- Select the All tab.
- Select Camera from the list of apps.
- Tap the option to Clear Cache or Clear Data. Choose Clear Cache option to clear cache without erasing saved data on the app. Choose Clear Data option to delete all saved temporary information on the camera app. The latter option is necessary if corrupted camera app data are to blame.
- If prompted, read and review the warning then tap OK to confirm action.
Wait until the phone is done clearing cache and data from the camera app. To refresh the phone system, reboot your phone again.
Third solution: Wipe cache partition.
If clearing the app cache and data failed to offer solution, wiping cache partition on the phone can be considered the next option. This will clear cache and data from the system folders including errant files and temporary data that may have afflicted the camera features. Here’s how to wipe cache partition on your Huawei Mate 10 Pro:
- Turn off your phone.
- Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
- When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
- Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
- Then press the Power button to confirm selection.
- Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
- Press the Power button to confirm and reboot your phone.
Allow your device to boot up completely then launch the camera app and see how it works. If the problem continues, move on to the next applicable solution.
Fourth solution: Install the latest software version available.
Keeping your phone software up to date is recommended to ensure that your device is at its optimum performance. Device manufacturers typically address common device issues through an update containing the required fix patch. Should the camera issue on your Huawei Mate 10 Pro is caused by complex software error, then installing update may help. If you haven’t updated already, then check the latest firmware version available for your phone. If a new version is available, then you can update your phone via over-the-air (wirelessly). To do so, follow these steps:
- Tap Settings from the Home screen.
- Scroll to and tap System.
- Tap About phone.
- To view the current software version of your phone, scroll to and tap Android version.
- To check for new updates available, tap System Update instead.
- On the System update screen, tap the Check For Updates button and then wait for your phone to scan for new updates.
A notification will then tell you if a new software version is available. To update the software on your device, simply follow the onscreen instructions. Again, your phone must be connected to the Wi-Fi internet, has at least 50 percent battery life and enough memory space.
When the software update installation is complete, reboot your phone to apply the new system changes accordingly and refresh the apps and operating system.
Fifth solution: Reset and restore your phone to factory defaults.
Among the last options and possible solutions you can try on is a master reset or factory data reset. This will erase everything from your phone system and then restore it to factory defaults or its original state. Should there be any tough bugs that caused fatal errors on the phone’s camera system, then that will be cleared too. Nonetheless, you’ll lose important data in the process. Should you wish to continue, back up all your critical files, apps and other important contents so you can recover them later. Then follow these steps to master reset or factory reset your Huawei Mate 10 Pro via settings menu:
- Tap Settings from the Main menu.
- Scroll to and tap Advanced settings.
- Scroll to then tap to select Backup & Reset option.
- Tap Factory data reset to continue.
- Then tap Reset phone twice to confirm.
Complicated issues in mobile devices that are attributed to fatal system errors are typically resolved after performing a full system wipe out or factory reset. With that said, launch the camera app and then see if it’s already working properly this time. The camera failed warning should also be gone at this point. If the camera is still not working as intended and the camera failed warning persists, then your device may require service.
The problem on your Huawei Mate 10 Pro camera may likely be tied to hardware damage if it persists after exhausting app prior methods to clear software errors on your device. In that case, you can take your device to the nearest Huawei service center in your place and have it examined by an authorized technician. For other options and recommendations, contact your device carrier or Huawei Support. Relaying the issue to the support team is also necessary especially if the problem started after installing a new firmware update.
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