How to fix Galaxy A80 unresponsive touchscreen | screen keeps freezing or not working

Having a screen problem on any smartphone can be very frustrating. If you have a Galaxy A80 with unresponsive touchscreen, this troubleshooting guide might help.

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How to fix Galaxy A80 unresponsive touchscreen | screen keeps freezing or not working

If you have unresponsive touchscreen on your Galaxy A80, there’s a number of troubleshooting steps that you can do. Follow this guide to fix the problem.

Galaxy A80 unresponsive touchscreen fix #1: Check screen for cracks or damage

If you have unresponsive touchscreen on your Galaxy A80, the first troubleshooting step that you want to do is to check for obvious signs of damage. Is there a crack on the screen? Was the phone dropped or hit by something hard before? The answer to these two questions determine whether or not you’ll need to send the device for repair right away. If the screen is cracked, the integrity of the screen assembly must no longer be intact. The digitizer must be damaged causing the problem. In this case, you’ll want to have the phone checked by a Samsung technician so it can be replaced if necessary.

If there’s no clear sign of damage to the screen, continue with the troubleshooting steps below.

Galaxy A80 unresponsive touchscreen fix #2: Remove screen protector

If the phone was never dropped or damaged in any way, the next thing that you can do is to see if a screen protector is affecting the sensitivity of the digitizer. First, try cleaning the screen with clean, soft cloth. If that won’t fix the problem, just remove the screen protector entirely. Hopefully, that will bring the device to its working normal order and everything would be fine.

Galaxy A80 unresponsive touchscreen fix #3: Perform soft reset

If you haven’t tried it yet, be sure to restart the system. This is one of the basic troubleshooting steps for any app issue. It’s simple and often effective in dealing with minor bugs and fixes. In most instances, wifi troubles are temporary and caused by an app or software bug. Make sure to perform this troubleshooting step in this case. Here’s how: press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. Hopefully, your wifi troubles will get fixed by this procedure. If nothing changed though, proceed to the next suggestions.

Galaxy A80 unresponsive touchscreen fix #4: Install updates

If you’re still able to access the settings menu on your device, try to see if there’s pending update for the system. You can go under Settings > Software update. By default, you should receive notifications if there’s a pending software update. If you happen to disable this automated system, make sure to manually check for updates under Settings. 

For your apps, we suggest that you also manually check for updates via Google Play Store. Some Samsung apps can only be updated individually so be sure to go under each of their settings menu and check for updates. For example, updating Gallery app for Samsung Galaxy devices require that you go under app’s settings > About Gallery.

If you have apps taken outside the Play Store or Samsung Galaxy store, then you must ensure that they are compatible and updated.

Galaxy A80 unresponsive touchscreen fix #5: Wipe cache partition

If you have unresponsive touchscreen issue on your Galaxy A80 after installing a system update, that’s probably due to a bad system cache. This can sometimes happen after installing a poorly coded update. Try clearing the cache partition to refresh the system cache. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy A80 unresponsive touchscreen fix #6: Check for overheating

If you noticed that your Galaxy A80 touchscreen has been unrespsonsive and getting uncomfortably warm at the same time, it may be overheating. Overheating is just one of the signs of a deeper problem. This problem can be hardware or software in origin. If the phone is hot to the touch and you can’t use it normally, let it cool off for at least 30 minutes. An overheating device may slow down and eventually shuts down by itself to avoid damage. You don’t need to wait for it to shut down automatically though. You can intervene at this point to see if that will make a difference. If your Galaxy A80 keeps slowing down and overheating afterwards, you can skip the rest of the troubleshooting steps below and go directly to factory reset. This will help you figure out whether or not it’s a software issue. If factory reset will fix the problem, then it’s an app or software problem. However, if nothing changes after a factory reset, there’s more likely a hardware trouble at hand. In this case, you want to send the device in for repair or replacement.

Galaxy A80 unresponsive touchscreen fix #7: Reset all settings

Resetting all settings should be done if all apps and software have already been updated. Doing this will revert software settings to their defaults and re-enable default apps that may had been disabled by mistake. It’s often effective in fixing minor bugs. This is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Galaxy A80 unresponsive touchscreen fix #8: Observe screen on Safe Mode

In some other similar cases, the cause may be a bad app. To check if that’s the case, restart the device to safe mode and see what happens. Here’s how:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for Galaxy A80 unresponsive touchscreen issue.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your A80 is still problematic, repeat steps 1-4.

Galaxy A80 unresponsive touchscreen fix #9: Factory reset

If the issue won’t go away after doing everything above, the final troubleshooting step that you can do is factory reset. If the reason for the problem is software in nature, this might help. Below are the two ways to factory reset your Galaxy A80.

Method 1: How to hard reset on Samsung Galaxy A80 via Settings Menu

This is the easiest way to wipe your Galaxy A80. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy A80 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Galaxy A80 unresponsive touchscreen fix #10: Repair

As an end user, there’s only so much that you can do. If you still have an unresponsive touchscreen on your Galaxy A80, visit you local Samsung store or SErvice Center to have the phone repaired.


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