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How to fix Galaxy S10 keeps freezing (easy steps to fix slow performance)

ByHarvey Hisona

The Galaxy S10 sports the fastest SoC (System on Chip) available today so you might be wondering why your device may be slowing down or lagging. If your Galaxy S10 keeps freezing randomly and you can’t figure out why, this article should help.

https://www.youtube.com/watch?v=CiZ7WiVFOZk

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 keeps freezing / lagging issue (easy steps to fix slow performance issue)

There are a number of possible reasons why your Galaxy S10 keeps freezing. Learn how to troubleshoot your own case by following our steps below.

Forced reboot

Experiencing slow performance problem on your Galaxy S10 does not always mean it has a major problem. It can be expected that a fast and amazing phone like the S10 can suffer hiccups from time to time. That’s because there a lot of things that can go wrong with Android’s interaction with hardware. Developers like GOogle and Samsung can’t anticipate all bugs in the device so there can be minor bugs sometimes. If you’ve been using your device for some time now, it’s possible that a temporary bug may have developed causing it to freeze randomly. To fix the issue, try simulating a “battery pull” procedure to refresh the system. Here’s how that’s done:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Cache partition wipe

Android uses a special set of files called system cache to load apps quickly. Sometimes, updates or app installation may corrupt this cache or cause the phone to become sluggish. To keep the system cache fresh, especially after an update or app installation, we recommend that you wipe the cache partition. Afterwards, the system cache will be rebuilt over time.

For reference, here are the steps on how to wipe the cache partition on your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Wiping the cache partition can be done safely. It won’t delete any user data or apps. Be sure not to skip it at this stage.

Check for overheating

If your Galaxy S10 still keeps freezing after wiping the cache partition, the next good thing to do is to see if it’s due to overheating. A phone may become too warm to touch or overheats if it encounters a hardware problem, if an app tries to work so hard actively or in the background for a stretch of time (like when streaming HD videos or playing heavy games), or when there’s malware. Overheating, is, in fact, just a sign of a deeper underlying issue. If you noticed that your S10 keeps freezing while it’s also overheating, there must be a more serious reason for it.

In some instances, an overheating device may also shut down randomly. If your S10 also shuts off on its own, you should proceed to the next step which is to check for bad apps.

Check for rogue apps

Poorly coded applications may interfere with Android or cause problems. In more severe cases, it can result to random shut downs or annoying slow downs. Should your Galaxy S10 keeps freezing at this time, you should consider checking for rogue apps. You can do that by restarting the phone to safe mode.

On safe mode, all third party apps will be blocked. This means that if your S10 won’t freeze or lag on safe mode, that’s a clear sign of a bad app trouble. To identify which of your apps is causing the problem, you must use the process of elimination to identify it. To restart the device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If you suspect that there’s a bad app causing your Galaxy S10 to keep freezing, you must identify and delete it from the system. Here’s how to do that:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Factory reset

A drastic troubleshooting step, factory reset, is necessary in this situation. If your Galaxy S10 still keeps freezing at this stage, make sure that you wipe the phone with factory reset. This is going to erase your personal data and apps so be sure to create a backup ahead of time.

Related reading: How to use Smart Switch for PC to backup Samsung Galaxy phone

Once you’ve saved your important files, follow the steps below to factory reset:

Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device

Get Samsung help

If your Galaxy keeps freezing still after wiping it with factory reset, that’s probably bad news. It only means that the issue not something that you can address on your level. You must contact Samsung and let them diagnose the phone. Visit your local Samsung Service Center for help.

 

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