How To Fix LG G7 ThinQ Touchscreen Is Unresponsive

The #LG #G7ThinQ is one of the flagship devices released this year that has a solid build quality and an equally impressive set of features. This phone sports a 6.1 inch IPS LCD display on an Aluminum frame body that is waterproof and dustproof. It uses the powerful Snapdragon 845 processor which when working in tandem with its 6GB of RAM allows the device to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ touchscreen is unresponsive issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix LG G7 ThinQ Touchscreen Is Unresponsive

Problem: I have a lg g7 thinq an my screen sometimes work and sometimes don’t . What I mean is I can open the phone with the fingerprint print but when I touch the screen there’s no response but if I sit the phone down for a little while I can pick it up an the touch works for like ten to twenty seconds and stops working I thought if was the screen so I got it replaced an it still doing the same think can someone help me out.

Solution: The touchscreen of this phone uses a capacitive technology which does not need calibrating. In order for the screen to work make sure that your fingers are dry when you touch it. You should also remove any screen protector that you have placed on the device as this can also affect the sensitivity of the touchscreen.

If the above steps fails to fix the problem then proceed with the troubleshooting steps listed below.

Start the phone in Safe Mode

Try to check if an app you downloaded is causing the problem by starting the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run.

  • Make sure that the phone is powered off.
  • Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
  • Select Safe mode. Use Volume buttons to highlight the option and the Power button to select.

If the issue does not occur in this mode then it’s very likely that an app is causing the problem. Find out what app this is and uninstall it.

Backup your phone data then do a factory reset

There are instances when this problem can also be caused by a software glitch. To check if this is the case then you will need to backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device

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