Just this May, Samsung released an octa-core handset and the latest addition to its patented Galaxy lineup, branded as the Galaxy A6 (2018). The new Samsung handset runs on Android 8.0 (Oreo) platform. While there’s still no negative reports that surface regarding early issues experienced by the first few owners of this new Samsung handset, I’ve mapped out this walkthrough to serve as future reference for anyone who will encounter an issue on the Galaxy A6 (2018) that gets stuck on black screen of death. Read on to find out what applicable options to try on when dealing with this same problem on your new Galaxy A6 smartphone.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
First solution: Force your Galaxy A6 2018 to restart.
A force restart is the simplest recommended solution to unfreeze a frozen device. It works the same as the usual reboot or soft reset does without affecting any data on the internal memory. It forces all errant apps running in the background, which might have prevented the phone system from carrying out its normal routine and so it crashes and gets stuck on black screen instead. Here’s how to force restart or unfreeze your frozen Galaxy A6 2018:
- Press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds or until the Samsung logo shows up on the screen.
- Release both buttons when the Samsung logo appears.
Wait for your device to boot up completely. If that won’t help, then try the next possible solutions.
Second solution: Charge your phone for at least an hour.
It’s possible that your phone is just completely drained and therefore only appears to be stuck on black screen since it’s unable to turn on. Rogue apps, especially third-party or downloaded applications are usually the culprit. To rule this out, plug your device into the charger and then let it charge for about 1 to 2 hours. That should be good enough time for it to regain power to boot up. Just make sure your phone is charging. If you see the charging indicator or battery charging icon on the screen, then it’s working. Just wait until it gets fully charged.
If your phone is able to charge, then let it charge completely then continue to the next possible solutions. Otherwise, your device needs service.
Third solution: Boot into safe mode and diagnose apps.
Safe mode puts your device in a diagnostic state, allowing you to determine if a third-party app is inflicting the problem. This is an alternative method to the usual soft reset or device restart. Here’s how it’s done:
- Press and hold the Power button until the phone vibrates and the Samsung logo appears then release the Power button.
- With the Samsung Galaxy logo still on screen, press the Volume Down button.
- Keep holding the Volume Down button until Safe Mode appears in the lower-left corner of the Home screen or lock screen.
- You can release the Volume button by then.
While your phone is running in safe mode, you can test the device and app functionality.
If the problem does not occur in safe mode, then a third-party app is to blame. You may need to delete the most recent apps you’ve downloaded individually until you get rid of the culprit.
Fourth solution: Wipe cache partition on your Galaxy A6 2018.
Temporary files and data that are stored as cache in the system folders or partition can also cause the same problem when these files get corrupted. To rule this out, wiping the cache partition on your phone can help. Aside from clearing errant cached files, it also helps refresh the phone’s internal memory for better and smoother performance. Here’s it’s carried out:
- With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
- Release the buttons when the Android screen appears and the phone loads in Recovery mode.
- Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options then press the Power button to confirm selection.
- Wait until the phone has finished wiping cache from the system partition. You will then see the Reboot system now option highlighted.
- To restart your device, press the Power button.
Wait until your phone successfully boots up. If it’s able to boot up and working stable again, then you’re good. But if not, then you may need to wipe everything out from the internal disk drive of your device with the next solution.
Fifth solution: Reset your Galaxy A6 2018 in recovery mode.
If your device is still acting up and stuck on black screen of death after performing all applicable solutions, then your last resort would be a master reset through recovery mode. This will reset your device and wipe everything off from the internal memory including corrupted data that caused the system to malfunction.
Note: If possible, do not attempt to install unapproved software, or a custom OS because a custom recovery will void your warranty.
Start whenever you’re ready:
- With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
- Release the buttons when the Android screen appears and the phone loads in Recovery mode.
- Press the Volume Down button to highlight Wipe data/Factory reset option.
- Then press the Power button to confirm selection.
- When the factory data reset is finished, the Reboot System Now option is highlighted. Press the Power button to confirm and reboot your device to apply the recent changes and refresh the operating system.
If none of these works and your Galaxy A6 2018 smartphone is still stuck on black screen of death, then you’ve got no choice but service.
Repair options
You can take your Galaxy A6 2018 to the nearest Samsung service center and let an authorized technician examine your device for any indications of hardware damage. You may avail for a service warranty or new unit replacement, if necessary.
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