How to fix Samsung Galaxy A3 that’s stuck on the logo during boot up (step by step guide)

Being stuck during the boot up process is a sign that your phone might have a serious problem with its firmware and such is the case with some of our readers. Some of them reported that their Samsung Galaxy A3 smartphone is stuck on the logo while trying to start up while others said theirs are stuck on a black screen.

This isn’t the first time that we encountered this kind of problem so we already know a thing or two that could help us make the phone boot up normally again. That’s what I’m going to share with you in this post so if you’re one of the owners of the Galaxy A3 and are currently bugged by a similar issue, continue reading as this article may help you one way or another.

For those who are looking for a solution to a different problem, drop by our A3 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Quick fixes for Galaxy A3 that’s stuck on the logo

Provided that the phone’s firmware hasn’t been modified in any way and this problem started out of the blue without apparent reason, then we can fix it by using one of the methods below. The first thing I want you to do is this…


Do the Forced Restart

Galaxy A3 doesn’t have a removable battery so we can’t use the usual battery pull procedure we often do to phones with removable batteries. But yeah, the best way to deal with this problem is to refresh its memory or force it to reboot to reload all services. In the case of Galaxy A3, all you need to do is press and hold the Volume Down and Power keys simultaneously for 10 seconds so that it can simulate battery disconnect. This should be enough to address the problem and boot it up normally.

If the problem isn’t fixed in the first try then do the procedure a few more time to make sure you’re doing it right. This press and hold the Volume Down button first. Without letting go of it, press and hold the Power key and keep both keys held for 10 seconds or until the phone reboots. If it still fails, then try doing the next procedure.

Boot your phone up in Safe mode

What we’re trying to accomplish here is for the phone to load all its core services and start up to the Home screen. If we can accomplish that in Safe mode, then the phone should boot up normally once you reboot it to its normal mode. Follow these steps to start your Galaxy A3 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.
  8. If successful and your phone reached the Home screen, reboot it to normal mode.

If the phone is still stuck on the logo, then we have to troubleshoot your phone to see if the problem can be fixed. Continue reading for a few troubleshooting procedures below.

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Troubleshooting Galaxy A3 that’s stuck on the logo

I understand if some are hesitant to troubleshoot their devices so if you’re one of those users, I suggest you bring the phone to the service center so that a tech can take a look at it. For users who are willing to do whatever it takes to try and fix the problem, then I have a couple more procedures for you…

Run your Galaxy A3 in Recovery mode and wipe cache partition

It’s actually one of the effective methods in addressing firmware related issues like this. What it does is delete all system caches which will include the good and bad ones. Once deleted, they will be replaced automatically with new files. Corrupt system caches often cause performance problems and that’s what we’re trying to rule here:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If you’ve successfully booted your phone up in Recovery mode and wiped off contents of the cache partition to no avail, then you must perform the next procedure.

Reboot phone in Recovery mode and do the Master Reset

Bear in mind that your files and data will be deleted after you’ve successfully done the reset but it could probably fix the problem and make your device boot up normally. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

However, if the problem persists after the reset or if your phone cannot boot up in Recovery mode, then you should just bring it to the service center to have the firmware re-installed by the tech.

I hope this troubleshooting guide can help you somehow. If you have other concerns you want to air out, then feel free to contact us.

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