This troubleshooting article gives solutions if your Galaxy S10 auto-rotate won’t work or has stopped working. If you are one of the unlucky S10 users with this problem, learn what to do to fix this issue.
What to do if Galaxy S10 auto-rotate won’t work or stopped working | screen won’t rotate
If your S10 auto-rotate won’t work or if the screen has stopped rotating at this time, you need to troubleshoot it. Follow our troubleshooting steps below to start.
S10 auto-rotate won’t work fix #1: Turn off Auto-Rotate (return to Portrait Mode) and restart
With older Samsung Galaxy S devices in the past, auto-rotation bug can sometimes happen more often but fortunately, there’s an easy trick that we know. All one needs to do when auto-rotation stops working for some reason is to turn auto-rotation off, then perform a soft reset. If you haven’t tried this yet, make sure to give it a shot. Here’s what you need to do:
- Turn off Auto-Rotate by pulling down the notification bar from the top. The word “Portrait” should be visible.
- Press and hold Power and Volume Down buttons for at least 10 seconds.
- Wait until the phone restarts before releasing the buttons.
This should refresh the system and clear the RAM. As mentioned, this works with older Samsung Galaxy phones in the past. We don’t have enough data for the S10 if this method is effective but it’s worth giving a try.
S10 auto-rotate won’t work fix #2: Wipe cache partition
Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other minor annoyances. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.
To wipe the cache partition on your Galaxy S10:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe cache partition’.
- Press Power button to select.
- Press the Volume down key until ‘yes’ is highlighted and press the Power button.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
S10 auto-rotate won’t work fix #3: Observe on Safe Mode
A poorly coded app may sometimes hit the Play Store from time to time. When it’s installed in a device, it can then cause problems that developers may not be able to anticipate timely. This can result to problems occuring in some devices. To check if you have issues with one of your third party apps, run the phone to safe mode. In this mode, all third party apps will be blocked so only apps that came with the original software will be running. If auto-rotate works in safe mode, you can bet a third party app is to blame.
To run your S10 to safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
- Check for the problem.
Remember, safe mode won’t tell you what app is causing this problem. If you think that one of your third party apps is to blame, you must try to invest some time in identifying it. To do that, you have to uninstall apps individually, restart to normal mode, and check for the problem afterwards. If the issue won’t go away after removing one app and observing the phone, then you should repeat the cycle and move on with the next app. If you suspect an app that you recently installed, start with that one first and see one happens.
S10 auto-rotate won’t work fix #4: Reset All Settings
This solution option is similar to factory reset minus the hassles of deleting user data, apps, and more. If Auto-rotate is still present at this juncture, then you should do this solution to see if you can fix the software bug this way. Here’s how:
- Open Settings app.
- Tap General management.
- Tap Reset.
- Tap Reset all settings.
- Tap RESET SETTINGS button.
S10 auto-rotate won’t work fix #5: Calibrate sensors
Auto-rotate works by making use of available sensors to detect the orientation of the screen. While Samsung sensors are among the best in the world, they’re not perfect. Some of them may encounter bugs that may, in turn, affect other functions. Samsung Galaxy devices like the S10 don’t have readily available calibration tools. If they work, try to use third party apps like GPS Status & Toolbox to see the status of common sensors like GPS, accelerator and compass.
S10 auto-rotate won’t work fix #6: Reset settings to defaults (hard reset)
Should your S10 auto-rotate won’t work at this point, the next thing that you want to do is to factory reset your S10. If the cause of the problem is software in nature, wiping your device with factory reset should help. Here’s how it’s done:
Below are the two ways to factory reset your S10:
Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu
This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.
- Create a backup of your personal data and remove your Google account.
- Open Settings app.
- Scroll to and tap General management.
- Tap Reset.
- Select Factory data reset from the given options.
- Read the information then tap Reset to continue.
- Tap Delete All to confirm action.
Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons
If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.
- If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
- Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up button and the Bixby button at the same time.
- While still holding the Volume Up and Bixby keys, press and hold the Power button.
- The Recovery screen menu will now appear. When you see this, release the buttons.
- Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
- Press the Power button to select ‘Wipe data/factory reset.’
- Use Volume Down to highlight Yes.
- Press the Power button to confirm factory reset.
S10 auto-rotate won’t work fix #7: Install third party app
Though we doubt if this will help at all, you can buy some time by forcing auto-rotate to work temporarily by using some third party apps. In the Play Store, you can try to use Rotation Control app to manually control auto-rotate and make it work like normal. However, this is not a permanent fix at all and you’re not supposed to use any app at all to force auto rotate to work. Anyhow, it’s a good way to delay doing the inevitable of sending the device to Samsung.
S10 auto-rotate won’t work fix #8: Get Samsung help
This is the most likely option for you if factory reset won’t resolve the problem. There may be a hardware problem causing the issue so you need to have the phone repaired to keep it in order again. Visit your local Samsung Service Center to see what their options are for you.