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How to fix OnePlus 6 No Signal issue

Hello Android fans! Today’s post will talk about fixing No Signal issue on OnePlus 6. This error usually occurs when there’s a network-related activity or issue. There are some cases though that it can also be due to a problem with the device. Learn what you need to do when experiencing this problem below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix OnePlus 6 No Signal issue

There’s a number of factors that can cause No Signal issue. Find out how to deal with this problem by following our suggestions below.

Take note of the error. Aside from the usual No Signal message, are there other errors on the phone? No signal error is usually indicative of a network problem but in some cases, it can also be due to a software bug in the device or a hardware malfunction. By being aware of other errors, you may be able to further narrow down the network issue you’re experiencing. For instance, No Signal error may also be accompanied by “Emergency calls only” error on the status bar. This can mean that there may be a network outage or cellular services in an area is interrupted or restricted. If you have such a scenario, you can spare yourself from doing the rest of the device troubleshooting below as the problem will most likely go away on its own.

Verify if network is working. Knowing if the cause of the problem is network-related is important. You don’t want to spend time and effort doing more troubleshooting on your phone when the problem is coming from your carrier. If possible, try to move a few kilometers away from your current location and see if your phone can re-establish a connection. If that’s the case, there’s no problem with your OnePlus 6 so there’s no need to troubleshoot it. Instead, you want to talk to your carrier right away to confirm if they have service interruption where you were earlier.

Refresh the system (forced reboot)This is the first troubleshooting step that you want to do. Many temporary bugs are fixed and network issues are fixed by refreshing the system. To check if cellular functionality is affected by a minor bug, try to simulate the effects of a “battery pull.” On older devices with removable battery packs, an issue like this can be fixed easily by removing the battery. This is not possible for a OnePlus 6 though so you can only try simulate the effects of physically disconnecting the battery. Before you perform a forced reboot, be sure to leave the phone charging for at least 30 minutes. Afterwards, follow the steps below on how to force reboot the device:

  1. Press and hold down the Power button on the right side of the phone
  2. Hold the Power button down for 10-12 seconds, or until the phone vibrates and restarts
  3. If the phone turns off let go then press power again for 1-2 seconds to restart the phone
  4. If your OnePlus 6 is still unresponsive after doing the steps above, continue holding down the power button for another 10 more seconds. Hopefully, this will force it to reboot. If not, proceed to the next troubleshooting step.

Clear cache partition. By clearing the cache partition, we assume that the cause may be related to the system cache. Sometimes, updates may corrupt the system cache, which, in turn, can lead to bugs or slow performance. If you haven’t tried wiping the cache partition since you got the device, try the steps below. This troubleshooting won’t delete personal data or apps so you don’t have to worry about losing anything important. What gets deleted in the process are temporary files that Android users to load apps faster. This cache will be rebuilt over time.

  1. Turn your phone off by pressing down the power key for five seconds. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the volume key and the power button simultaneously until the device vibrates and opens the Recovery menu.
  3. Choose your preferred language.
  4. Using the volume keys to navigate, go to Wipe > Wipe cache > Yes to start the process
  5. Reboot the device after this is done.

Reseat SIM. In some cases, network problems like No Signal issue are fixed by temporarily disconnecting the SIM card. Doing so forces the system to configure cellular settings. If you haven’t tried this, make sure to do so. Before getting the SIM card out, make sure that your OnePlus 6 is OFF. After a few moments, reinsert the SIM card and see if the issue remains.

Install app and Android updates. Some network issues are caused by incompatible apps while others may be due to modem firmware coding glitches. To minimize problems like these, you want to constantly check for updates to apps and the operating system. By default, your device should automatically scan for these updates and there should be notifications for them if they’re available. If you want to manually check though for app updates, you can just open Google Play Store app and check for app updates there. As regards software update, you can always go under Settings > Software update to check.

Run on safe mode. Sometimes, a poorly coded app may interfere with Android and cause problems. To check, you want to restart the device to safe mode. In this mode, all third party apps will be suspended. If the problem won’t occur on this mode, you can bet a bad app is behind the trouble. Here’s how to boot to safe mode:

  1. Long Press power off button in your phone
  2. You will see the Reboot to safe mode message appear on the screen
  3. Tap OK to enter OnePlus 6 into safe mode
  4. Wait for your phone to restart, after that you can see safe mode symbol at bottom left corner side of the screen.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your OnePlus 6 is still problematic, repeat steps 1-4.

Reset network settings. This is a staple troubleshooting step for any network-related problem. By doing this, you are basically changing all network settings of your device to their defaults. If a bug is caused by a bad software configuration, this might help. Below are the steps to reset network settings of your OnePlus 6:

  1. Open Settings app.
  2. Tap Backup and reset.
  3. Tap Reset network settings.
  4. Tap Reset settings.

Wipe the device (thru factory reset). If No Signal problem remains after doing the solutions above, consider doing a factory reset on your phone. If the cause of the problem is software-related within the device itself, factory reset may fix it. Just make sure to create a backup of your personal data ahead of time.

  1. Turn your phone off by pressing down the power key for five seconds. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the volume key and power button simultaneously until the device vibrates and opens the Recovery menu.
  3. Choose your preferred language.
  4. Using the volume keys to navigate, go to Wipe > data cache > Erase everything > Confirm.
  5. Reboot the device after this is done.

Contact network operator. At this stage, you’ve already tried everything that can be done on the device so it’s time to report the problem to your carrier. There may be an outage or maintenance that you’ve not aware of.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to stop pop-ups on OnePlus 6T

If you’re reading this article, that’s probably because you want to learn how to deal with pop-ups on your OnePlus 6T. Well, as the title says, this article will show you the steps to stop pop-ups on this device so you’re in luck.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to stop pop-ups on OnePlus 6T

Knowing how to deal with pop-ups is important in today’s world. In order to make money, some developers may resort to non-legit means including forcing a device to show ads or pop-ups. If you want to stop pop-ups on your device, follow our suggestions below.

Wipe the device (with factory reset)

If you’re already getting pop-ups on your OnePlus 6T at this time, the first thing that you want to do is to clean the phone. There’s no more effective way to get rid of obvious ads or pop-ups than this. Of course, we assume that your device is showing unusual number of pop-ups at any given time. Keep in mind that legit apps can feature pop-ups as well but they should only be shown while you’re actively using them. If you’re getting pop-ups even when you’re virtually not using any app at all, or if you are now unable to use the device properly because ads keep interrupting you, you must wipe the phone. Such a situation is no longer normal and is consistent with a virus or malware infection. Your phone’s security may already be compromised at this time so making sure that you put an end to the situation as early as possible is needed.

Before wiping the device, make sure to create a backup of personal data such as photos, videos, documents, or contacts. Once you’ve done that, follow the steps below to clean your device:

Hard reset OnePlus 6 via Settings

Under normal circumstances, you should only try to factory reset your OnePlus 6 by going under its Settings menu. This method is easy to do and straightforward. Here’s how it’s done:

  1. Create a backup of your data.
  2. Go to the Main Menu and enter the Settings screen. Alternatively, you can just open the Settings app directly.
  3. Find the Backup and Reset entry and tap on it.
  4. Tap Factory Data Reset.
  5. Tap on Reset Phone and once more review the warning messages.
  6. Tap Erase Everything (that’s how you can confirm your option).
  7. Now the factory reset will be automatically completed.
  8. When done, reboot your OnePlus 6.

Hard reset OnePlus 6 via Recovery Mode

If your OnePlus keeps rebooting or has become unresponsive, doing a factory reset via Settings may not be possible. This is where factory reset via Recovery Mode becomes a a good alternative. Compared to the first method, this one requires pressing a combination of hardware buttons. Make sure to follow the steps below:

  1. Create a backup of your data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Reboot to recovery mode by pressing and holding (at the same time) the Volume Down and the Power buttons.
  4. When you see the OnePlus icon displayed on your phone, release all keys.
  5. Enter your PIN code if it’s asked.
  6. In recovery, use Volume Up and Down rocker keys in order to scroll within options and use the Power button to select your option.
  7. Select ‘wipe data factory reset’ and wait while the wipe is performed.
  8. Optional: choose ‘wipe cache partition’ followed by ‘wipe dalvik cache’.
  9. Return to main menu of recovery when done and choose ‘reboot system now’.

Install antivirus app

Once the device has been factory reset or hard reset, the next good thing to do is to install an antivirus app after a setup. This should offer some protection to the device before you install your apps again. Remember, a large number of reasons why Android devices are compromised  is due to bad apps. Hopefully, with a good antivirus app installed, it can help in figuring out bad apps from being installed. There are many good free antivirus apps in the Play Store that you can install for this purpose. Be sure to pick a legit app and not one masquerading as an antivirus  app. If you’re not familiar with what antivirus app to install, do a quick Google search.

When it comes to antivirus apps, having more than one won’t help. Make sure to only install one antivirus app. If you don’t like the first one, remove it first before installing an alternative. Having more than one of such apps can severely impact the performance of your device.

Install updates

Keeping Android operating system and apps up-to-date is one of the best ways to prevent and,  sometimes, fix problems. Outdated OS can be a source of bugs but so are incompatible apps. To lessen the chances of problems from developing, you must ensure that the software side of your device runs the latest versions. To make this as less of a hassle as possible, let the system do it automatically. By default, your OnePlus 6T should download and install updates on its own. If you change this before, you want to regularly check for updates.

To check for software updates (for Android OS), you can go under Settings > Software update.

Turn off pop-ups in browser app

If you’re only getting pop-ups whenever you use a web browser app like Google Chrome, it’s possible that the said app may be hijacked. This can happen if you visit a booby-trapped website (porn sites are notoriously full of malware), click on an email link that’s associated to malware source, or installed a bad app.

Most mobile web browsers have built-in defense mechanisms to control pop-ups. For instance, Google Chrome has a disable pop-ups option to do this. If you’re having trouble with pop-ups on Google Chrome browser, here’s how to turn off pop-ups on it:

  1. Open Google Chrome app.
  2. Tap on More Settings icon at the upper right (three dots).
  3. Tap Settings.
  4. Tap Site settings.
  5. Select Pop-ups.
  6. Disable Pop-ups by moving the switch to the right.

If you have a different web browser app, use Google to find a way to disable pop-ups (if it’s available).

Other third party browsers offer more robust protection against popups. Try them if Google Chrome can’t seem to control the pop-ups. Good examples of alternate browsers are Mozilla Firefox and Samsung Internet browser.

Clear browser cache and data

Another way to deal with a particular app, especially when it’s having an issue with pop-ups, is to clear its cache. If that won’t work, then you can go ahead and revert it to its defaults.

To troubleshoot it, you can try to clear its cache first. Follow these steps to clear an app cache on your OnePlus 6T:

  1. From the Home screen, swipe up, then tap Settings.
  2. Tap Settings.
  3. Tap Apps & notifications.
  4. Go to See all apps.
  5. Find your browser app and tap it.
  6. Tap Storage.
  7. Tap CLEAR CACHE.
  8. Restart the device and check for the problem.

Should the problem continue afterwards, you can then try to clear the app’s data.

  1. From the Home screen, swipe up, then tap Settings.
  2. Tap Settings.
  3. Tap Apps & notifications.
  4. Go to See all apps.
  5. Find your browser app and tap it.
  6. Tap Storage.
  7. Tap CLEAR DATA.
  8. Restart the device and check for the problem.

Restart to safe mode

Pop-ups in Android are usually brought about by a bad third party app. To check, you can restart your device to safe mode.

Here’s how to boot to safe mode:

  1. Long Press power off button in your phone
  2. You will see the Reboot to safe mode message appear on the screen
  3. Tap OK to enter OnePlus 6 into safe mode
  4. Wait for your phone to restart, after that you can see safe mode symbol at bottom left corner side of the screen
  5. Observe the phone for several minutes and check for pop-ups

While running on safe mode, your OnePlus 6 will prevent downloaded apps from running. If wifi works normally on safe mode, that means that one of your apps is to blame. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your OnePlus 6 is still problematic, repeat steps 1-4.

Uninstall apps

As mentioned above, apps is usually the reason for pop-ups in Android. To lessen the chances of issues on your device, we recommend that you get rid of apps you don’t use. This is especially true if you find out that one of the apps is the reason for the problem after booting the device to safe mode. This troubleshooting step is a continuation of the previous solution (safe mode) so be sure that you do it methodically. As a general rule, apps that you haven’t used for the past 2 weeks or more can be considered non-essential to your lifestyle. If you have a lot of such apps, it’s a good idea if you get rid of them. Doing so is a potential solution to your problem. It also helps in making more room in your device internal storage.

Be responsible: filter apps before you install them

When it comes to dealing with pop-ups, the most likely reason is the user. Pop-ups are usually brought about by bad apps. If you are not careful with what app to install, it’s only a matter of time before you compromise the security of your device. Some bad apps are designed to steal personal information while most are there to make money by showing ads.

These are some of the general tips that you can try to lessen the chances of installing bad apps to your device:

Check app reviews. App users who may find problems will most likely write reviews in the Play Store. Make sure to check these reviews if you are not sure if an app you’re trying to install is secure or not.

Take note of developer or publisher. While Google has a system in place to check the integrity of a developer, it’s not perfect and many developers usually find a way to circumvent rules. These types of developers are usually the ones who monetize their products using non-legit means. Try doing some Google research about these developers to know if they have history of building bad apps.

Stick with official apps. As much as possible, you want to use apps from reputable developers only. Since you’re the only one who know your usage lifestyle, there’s no particular guidance that we can give you. The general rule is to use known popular apps from good sources.

Limit the number of apps. The more apps you install, the higher the chance of having problems. Keeping the number of your apps low is one of the ways to avoid bugs. Stick to the ones you need, not those that you want for a short time.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix OnePlus 6 wifi not connecting issue

Wifi troubles are some of the annoying problems an Android user can experience. In this short troubleshooting guide, we’ll show you the steps to try if your OnePlus 6 wifi is not connecting or encounters a problem.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix OnePlus 6 wifi not connecting issue

Fixing wifi problems is often easy and simple. But just like most Android problems, there’s no direct way to usually identify the cause. There a number of factors to consider for even the most common wifi trouble. Here are the things that you can try to troubleshoot your wifi issue.

Forced reboot

This is the first troubleshooting step that you want to do. Many temporary bugs are fixed and network issues are fixed by refreshing the system. To check if wif functionality is affected by a minor bug, try to simulate the effects of a “battery pull.” On older devices with removable battery packs, an issue like this can be fixed easily by removing the battery. This is not possible for a OnePlus 6 though so you can only try simulate the effects of physically disconnecting the battery. Before you perform a forced reboot, be sure to leave the phone charging for at least 30 minutes. Afterwards, follow the steps below on how to force reboot the device:

  1. Press and hold down the Power button on the right side of the phone
  2. Hold the Power button down for 10-12 seconds, or until the phone vibrates and restarts
  3. If the phone turns off let go then press power again for 1-2 seconds to restart the phone

If your OnePlus 6 is still unresponsive after doing the steps above, continue holding down the power button for another 10 more seconds. Hopefully, this will force it to reboot. If not, proceed to the next troubleshooting step.

Reconnect wifi

Once you’ve restarted the device as detailed above, the next step would be to disconnect from your wifi network, wait a few seconds, then reconnect. This is sometimes helpful in cases wherein wifi functionality suffers temporary glitch while trying to authenticate or re-establish a connection. By manually disconnecting from the network and reconnecting, you are also refreshing the wifi network credentials. If there’s a bug in this part of connection process, this might help.

Check wifi speed

Many Android users mistake slow-wifi-connection issue with No Wifi issue. Sometimes, wifi connection can become too slow that it may cause apps to crash or to appear as if there’s no wifi connection at all. To check if you’re having slow connection issue instead of total non-wifi functionality, follow our suggestions below.

  1. Connect to your home wifi. Make sure you’re not connected to mobile data.
  2. Install a speed test app or open a web browser such as Google Chrome.
  3. Run a speedtest three times and take note of the results. If you’re using a web browser, visit sites like speedtest.net or fast.com to run tests.
  4. If you’re getting slow internet speed test results (below 5Mbps), this may be the reason for poor app performance.

If you think your wifi speed test results are below expected speed, you should troubleshoot your wifi connection. If you have a lot of devices that are using your wifi, it’s possible that one or more may be hogging the bandwidth. What you can do in this case is to simply take one or more off the network to free up bandwidth.

Check if other devices can connect

One other way to know if the problem lies on your wifi network (or equipment), you can check if other devices can connect to the internet when on the same wifi network. If you’ve already figured this out ahead of time, just ignore this suggestion.

Reset network settings

This is a staple troubleshooting step for any network-related problem. By doing this, you are basically changing all network settings of your device to their defaults. If a bug is caused by a bad software configuration, this might help. Below are the steps to reset network settings of your OnePlus 6:

  1. Open Settings app.
  2. Tap Backup and reset.
  3. Tap Reset network settings.
  4. Tap Reset settings.

Network powercycle

Restarting your networking equipment is another important troubleshooting step in this case. If you have an older setup with a modem and router, make sure to unplug both of them from the wall outlet for at least 30 seconds. Afterwards, turn on the modem first and wait for it to initialize. Once all the lights are stable, turn the router on.

For those with modem/router setup, all you have to do is to simply unplug the device from the wall outlet for 30 seconds. Then, turn it back on afterwards. If you have multiple devices connected to the router, make sure to powercycle them as well.

Clear cache partition

By clearing the cache partition, we assume that the cause may be related to the system cache. Sometimes, updates may corrupt the system cache, which, in turn, can lead to bugs or slow performance. If you haven’t tried wiping the cache partition since you got the device, try the steps below. This troubleshooting won’t delete personal data or apps so you don’t have to worry about losing anything important. What gets deleted in the process are temporary files that Android users to load apps faster. This cache will be rebuilt over time.

  1. Turn your phone off by pressing down the power key for five seconds. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the volume key and the power button simultaneously until the device vibrates and opens the Recovery menu.
  3. Choose your preferred language.
  4. Using the volume keys to navigate, go to Wipe > Wipe cache > Yes to start the process
  5. Reboot the device after this is done.

Install updates

Some network issues are only fixable by making coding changes with the phone’s modem firmware. Make sure that you device is running the latest available software update to minimize the chance of this problem from happening.

Safe mode

To check if the problem is due to a bad third party app, you want to restart the device to safe mode. Here’s how to boot to safe mode:

  1. Long Press power off button in your phone
  2. You will see the Reboot to safe mode message appear on the screen
  3. Tap OK to enter OnePlus 6 into safe mode
  4. Wait for your phone to restart, after that you can see safe mode symbol at bottom left corner side of the screen
  5. Check how wifi works. Do a speed test if needed.

While running on safe mode, your OnePlus 6 will prevent downloaded apps from running. If wifi works normally on safe mode, that means that one of your apps is to blame. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your OnePlus 6 is still problematic, repeat steps 1-4.

Return software settings to defaults

If you are lucky and the cause of the problem is due to an unknown software bug, factory reset may help. Follow the steps below to refresh the system and set it up as a new device.

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Reboot to recovery mode by pressing and holding (at the same time) the Volume Down and the Power buttons.
  3. When you see the OnePlus icon displayed on your phone, release all keys.
  4. Enter your PIN code if it’s asked.
  5. In recovery, use Volume Up and Down rocker keys in order to scroll within options and use the Power button to select your option.
  6. Select ‘wipe data factory reset’ and wait while the wipe is performed.
  7. Return to main menu of recovery when done and choose ‘reboot system now’.

Repair

We don’t think minor wifi problems is caused by hardware malfunction but if all the solutions above won’t help in fixing your problem, we suggest that you contact the phone manufacturer. There’s no perfect electronics and there’s a chance that the reason may be deeper. At this point, it may no longer be fixable on your level so repair may be necessary to address it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix OnePlus 6 won’t charge issue

Is your OnePlus 6 not charging properly at this time? You’re in luck as this short troubleshooting guide aims to address this exact issue.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix OnePlus 6 won’t charge issue

Diagnosing a charging problem can be tricky as there’s a number of variables to consider. Below are the troubleshooting steps that you must do to know what causes your OnePlus 6 to stop charging.

Forced reboot

Some cases of charging issues are caused by temporary bugs that develop when a device runs for a long time. To see if that’s the case, we suggest that you simulate the effects of a battery pull. On older devices with removable battery packs, an issue like this can be fixed easily by removing the battery. This is not possible for a OnePlus 6 though so you can only try simulate the effects of physically disconnecting the battery. Before you perform a forced reboot, be sure to leave the phone charging for at least 30 minutes. Afterwards, follow the steps below on how to force reboot the device:

  1. Press and hold down the Power button on the right side of the phone
  2. Hold the Power button down for 10-12 seconds, or until the phone vibrates and restarts
  3. If the phone turns off let go then press power again for 1-2 seconds to restart the phone

If your OnePlus 6 is still unresponsive after doing the steps above, continue holding down the power button for another 10 more seconds. Hopefully, this will force it to reboot. If not, proceed to the next troubleshooting step.

Use another charging accessories

Because it lacks sophistication and looks simple, many Android users often ignore the fact that a charging cable can go bad, especially if there’s no visible damage. The thing is, even a good-looking USB cable can actually be damaged from the inside. There are hundreds of tiny wires inside the make up a typical charging cable. Sometimes, enough of these tiny wires are broken to cause erratic charging. In worse cases, charging will even become impossible. The same can happen on the the adapter that comes with the official cable. For troubleshooting purposes, you want to try using another set of charging cable and adapter. If you can’t readily borrow an official set of cable and adapter, try to visit your local retail store and charge your device using proper accessories.

Use another outlet

If you’ve been charging in the same wall outlet since the problem started, there’s a chance that the issue may not be on your device but with the outlet. Try to use another one when charging to see if that will make a difference.

Check the charging port

Another reason why some devices may stop charging out of the blue is due to a dirty or damaged charging port. If there’s obvious damage to the port prior to noticing the problem, the best step that you can do is to skip the rest of the suggestions and bring the device directly to a Service Center.

If there’s no visible damage to the port, we suggest that you use a magnifying tool to check it. There may be dirt or lint inside that blocks the charging cable. You must do this especially if you constantly expose the device harsh or dusty environment. If you think that the port is dirty or has presence of outside particles, you must clean it with a can of compressed air. Do not insert anything to the port to avoid damaging the system.

Check for screen issue

Sometimes, users may mistake a Bad Screen issue as No Charge issue or No Power issue. This often occurs after accidental drop scenarios. If your OnePlus 6 screen stays black but appears to be working still as it continues to make sound notifications, or other signs of life (vibrates, showing LED light, rings when you call your number), the problem is most likely screen related. Try to reboot the device normally and see if that will fix the screen. Otherwise, you need to send it in for repair.

Charge using a computer

Some users in the past were able to fix charging problems by connecting their device to a PC while charging. At times, charging a device with a computer can clear a system bug that prevents regular charging using official accessories from working.  When doing this troubleshooting step, make sure that your computer is powered on and has the necessary drivers.

Restart to safe mode

Safe Mode is a separate software environment that is usually useful for technicians. It’s use lies in the fact that it suspends third party or downloaded apps from running. Technicians use this mode to check if they suspect that one of the downloaded apps is causing a problem in the system. If your phone turns on when restarted to safe mode, you can bet one of the apps is to blame.

To boot your OnePlus 6 to safe mode:

  1. Press and hold the power button in your OnePlus 6.
  2. Long Press power off button in your phone. You can see this message on the screen: Reboot to safe mode.
  3. Tap OK to enter OnePlus 6 into safe mode.
  4. Wait for your device to restart. After that you can see safe mode symbol at bottom left corner side of the screen

If you can successfully restart the phone to safe mode, that means that one of the apps is to blame. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your OnePlus 6 is still problematic, repeat steps 1-4.

Try a portable charger [powerbank]

Aside from charging using a computer, you can also check how the device works when charged via a powerbank. If you have a powerbank, make sure to let the device charge for a couple hours.

Return software settings to defaults

If you are lucky and the cause of the problem is due to an unknown software bug, factory reset may help. Follow the steps below to refresh the system and set it up as a new device.

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Reboot to recovery mode by pressing and holding (at the same time) the Volume Down and the Power buttons.
  3. When you see the OnePlus icon displayed on your phone, release all keys.
  4. Enter your PIN code if it’s asked.
  5. In recovery, use Volume Up and Down rocker keys in order to scroll within options and use the Power button to select your option.
  6. Select ‘wipe data factory reset’ and wait while the wipe is performed.
  7. Optional: choose ‘wipe cache partition’ followed by ‘wipe dalvik cache’.
  8. Return to main menu of recovery when done and choose ‘reboot system now’.

Send your phone in

Should none of the troubleshooting steps above work, consider using your device’s warranty to have it repaired. It’s important to let a OnePlus Service Center do the job for you to ensure a guaranteed fix. As an end user, there’s only so much that you can do in this situation. If nothing changes after a factory reset, the most likely reason is hardware malfunction so it’s a good idea to let experts do the job for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix OnePlus 6 that won’t turn on (easy fix)

It’s been almost a couple of months since OnePlus 6 has been released and many owners have turned to online forums to seek assistance for their problems. One of the most commonly reported issues is that the phone reportedly turns off on its own and would no longer turn back on. Some brought their devices to the shop and have to wait for an hour or two to get the problem fixed while others had their devices replaced.

As of this writing, there’s no known hardware or manufacturing defect on the new OnePlus 6 so we could say that the problem could be just with the firmware. At least, that’s what we have to assume especially if you’re willing to do some troubleshooting procedures. So, in this post, I will walk you through in troubleshooting your OnePlus 6. I will share with you the solution that may make your unresponsive phone respond again. Read on as this post may be helpful to you.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix OnePlus 6 that won’t turn on

While this kind of problem may leave you thinking your phone has a serious hardware issue, in reality, you might just be dealing with a minor firmware problem. Here’s what you should do when your phone no longer responds or turns on…

The Solution: Forced Reboot

The most common reason why a phone has a black screen and not responding is a system crash. Back in the day when all cellphones have removable batteries, when they crash or not responding, we just have to remove the back cover and pull the battery out. That should immediately take care of the problem; you would find your phone booting up again when you hit the power key. Sure you will have to set the time and data again but it was very easy to fix this kind of issue before. Today, however, when almost all smartphones have non-removable batteries, this kind of issue may make some owners panic. But if you’re reading this now, don’t worry, there’s always a solution.

To make your OnePlus 6 with a black screen respond again, do this:

  • press and hold down the Power key for 10 seconds to restart it.

This is a very simple procedure but very effective when it comes to possible firmware crash issues. It will perform a simulated battery pull procedure and your phone will surely respond to it as it’s hardwired to do so. However, if the phone is still not responding after this, then try the following:

  1. Connect your OnePlus 6 to its charger regardless whether it responds or not.
  2. Leave it connected to the charger for 10 minutes or so.
  3. Press and hold the power key for 10 seconds or until the device boots up.

If your phone continues to be unresponsive and won’t turn on even after doing all these steps, then it’s time you brought it back to the store to have it checked or replaced especially if the problem started on its own without apparent reason.

I hope that this short troubleshooting guide have helped you one way or another. If you have other issues with your OnePlus 6 that you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix OnePlus 6 won’t turn on issue

Hello Android fans! This article will show you the troubleshooting steps that you can do if you find your own OnePlus 6 unresponsive or unable to power back on.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: OnePlus 6 won’t turn on after charging it overnight

I have OnePlus 6 that has been working fine since I purchased it three months ago. On New year’s eve we had a bad storm (not sure if it has anything to do with my problem), which we did lose power. No other phones or electrical devices were damaged or affected. The next morning I when to turn on my phone and it was dead, the phone was hot. The evening before I can the battery dead before I started charging it. I followed all of the troubleshooting recommendations on your site to no avail. I still have a dead phone and I am not sure what do do next. Up until this point I have not experienced any battery drain or other problems with the battery. HELP have OnePlus 6 that has been working fine since I purchased it three months ago. On New year’s eve we had a bad storm (not sure if it has anything to do with my problem), which we did loose power. No other phones or electrical devise s were damaged or affected. The next morning I when to turn on my phone and it was dead, the phone was hot. The evening before I can the battery dead before I started charging it. I followed all of the trouble shooting recommendations on your site to no avail. I still have a dead phone and I am not sure what do do next. Up until this point I have not experienced any battery drain or other problems with the battery. HELP.

Solution: Fixing an issue like this is not straightforward. There’s a number of factors to consider in order to know where the problem lies. Follow our suggestions below on what to do next.

Forced reboot

There may be a temporary bug that causes the system to freeze or become unresponsive. This can sometimes give the appearance that the phone has stopped working or not turning back on. To see if that’s the case, we suggest that you simulate the effects of a battery pull. On older devices with removable battery packs, an issue like this can be fixed easily by removing the battery. This is not possible for a OnePlus 6 though so you can only try simulate the effects of physically disconnecting the battery. Before you perform a forced reboot, be sure to leave the phone charging for at least 30 minutes. Afterwards, follow the steps below on how to force reboot the device:

  1. Press and hold down the Power button on the right side of the phone
  2. Hold the Power button down for 10-12 seconds, or until the phone vibrates and restarts
  3. If the phone turns off let go then press power again for 1-2 seconds to restart the phone

If your OnePlus 6 is still unresponsive after doing the steps above, continue holding down the power button for another 10 more seconds. Hopefully, this will force it to reboot. If not, proceed to the next troubleshooting step.

Charge using different set of cable and adapter

One of the common reasons why phone may fail to power back on is due to a charging issue. In this situation, your OnePlus 6 may have simply lost all battery power because it stopped charging. This charging problem may be the result of a defective charging cable or adapter. If possible, you want to get another set of official OnePlus 6 cable and adapter to try. If you can’t do that, try to visit the store where you bought the phone from and see if you can borrow their official charging accessories.

Check for screen issue

The next troubleshooting step that you want to do is to check whether the phone is totally dead, or if it’s a screen problem. This is done by looking for signs of life. If the phone makes sound notifications or vibrates when you try to restart it, those are signs that it’s not totally unresponsive. Or, you can try to call your number from another phone to check if your phone rings or vibrates. If it does show that it’s not dead but the screen stays black throughout, there must be a problem with the screen.

Restart to safe mode

Safe Mode is a separate software environment that is usually useful for technicians. It’s use lies in the fact that it suspends third party or downloaded apps from running. Technicians use this mode to check if they suspect that one of the downloaded apps is causing a problem in the system. If your phone turns on when restarted to safe mode, you can bet one of the apps is to blame.

To boot your OnePlus 6 to safe mode:

  1. Press and hold the power button in your OnePlus 6.
  2. Long Press power off button in your phone. You can see this message on the screen: Reboot to safe mode.
  3. Tap OK to enter OnePlus 6 into safe mode.
  4. Wait for your device to restart. After that you can see safe mode symbol at bottom left corner side of the screen

If you can successfully restart the phone to safe mode, that means that one of the apps is to blame. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your OnePlus 6 is still problematic, repeat steps 1-4.

Charge using a PC

Sometimes, charging thru a computer is a good way to jumpstart an Android system. Make sure to try this trick if you haven’t done it at this point. Make sure to leave the device connected to your computer for a few hours to see if there’s a difference.

Try a portable charger [powerbank]

Aside from charging using a computer, you can also check how the device works when charged via a powerbank. If you have a powerbank, make sure to let the device charge for a couple hours.

Return software settings to defaults

If you are lucky and the cause of the problem is due to an unknown software bug, factory reset may help. Follow the steps below to refresh the system and set it up as a new device.

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Reboot to recovery mode by pressing and holding (at the same time) the Volume Down and the Power buttons.
  3. When you see the OnePlus icon displayed on your phone, release all keys.
  4. Enter your PIN code if it’s asked.
  5. In recovery, use Volume Up and Down rocker keys in order to scroll within options and use the Power button to select your option.
  6. Select ‘wipe data factory reset’ and wait while the wipe is performed.
  7. Optional: choose ‘wipe cache partition’ followed by ‘wipe dalvik cache’.
  8. Return to main menu of recovery when done and choose ‘reboot system now’.

Repair

Should none of the troubleshooting steps above work, consider using your device’s warranty to have it repaired. It’s important to let a OnePlus Service Center do the job for you to ensure a guaranteed fix. As an end user, there’s only so much that you can do in this situation. If nothing changes after a factory reset, the most likely reason is hardware malfunction so it’s a good idea to let experts do the job for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix MMS not working issue on OnePlus 6 (unable to send or receive MMS)

If MMS is not working on your OnePlus 6, you’re reading the right article. Today’s post shares a sample case of this problem and more importantly, the ways to fix it. Learn how to fix an MMS issue on OnePlus 6 by following our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: What to do if OnePlus 6 is unable to send or receive MMS (MMS not working)

Hi!  I have a OnePlus 6 and trying to send or receive MMS is a struggle. Sometimes they just appear like they should, but more often they get stuck in the “Failed to Download” realm. Similarly, when I try to send one, it is stuck saying “sending” for sometimes up to 15 minutes before it finally gives in with a “Failed to Send” message. The only solution I have found is to turn my plane on airplane mode, turn it off again, and then really quickly hit send or download. Is there an easy fix to this? I would love to just have them download automatically or send without having to toggle airplane mode.  Thanks!

Solution: This problem does not have a single cause so you’ll need to do a number of troubleshooting steps. Follow our suggestions below and any one of the solutions should help.

Verify mobile data is working

Unlike regular texts or SMS, Multimedia Messaging Service requires cellular internet connection to work. If mobile data is not enabled on your OnePlus 6 device, you can’t expect MMS to function like you expect it to. To turn on mobile data on your device, follow these steps:

  1. Go to the Start screen.
  2. Drag the arrow symbol up.
  3. Tap Settings.
  4. Tap SIM & network.
  5. Move the slider for Mobile data to the right.

If mobile data is on but MMS is still not working, continue with the troubleshooting steps below.

Forced reboot

One of the simplest ways to troubleshoot any phone is to refresh its system. Your case is no different so make sure to force reboot the device to see what happens. Follow these steps to simulate a battery disconnect (forced reboot) on OnePlus 6.

  1. Press and hold down the Power button on the right side of the phone
  2. Hold the Power button down for 10-12 seconds, or until the phone vibrates and restarts
  3. If the phone turns off let go then press power again for 1-2 seconds to restart the phone

Clear cache partition

By clearing the cache partition, we assume that the cause may be related to the system cache. Sometimes, updates may corrupt the system cache, which, in turn, can lead to bugs or slow performance. If you haven’t tried wiping the cache partition since you got the device, try the steps below. This troubleshooting won’t delete personal data or apps so you don’t have to worry about losing anything important. What gets deleted in the process are temporary files that Android users to load apps faster. This cache will be rebuilt over time.

  1. Turn your phone off by pressing down the power key for five seconds. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the volume key and the power button simultaneously until the device vibrates and opens the Recovery menu.
  3. Choose your preferred language.
  4. Using the volume keys to navigate, go to Wipe > Wipe cache > Yes to start the process
  5. Reboot the device after this is done.

Install app and Android updates

Some text messaging and MMS issues are caused by incompatible apps or software glitches. To minimize problems like these, you want to constantly check for updates to apps and the operating system. By default, your device should automatically scan for these updates and there should be notifications for them if they’re available. If you want to manually check though for app updates, you can just open Google Play Store app and check for app updates there. As regards software update, you can always go under Settings > Software update to check.

Delete old conversations

If you regularly send MMS or long texts, it’s possible that the messaging app may have run out of space to hold incoming and outgoing MMS. Try deleting some old conversations, especially those that contain media (photos, GIFs, videos, etc.). These kind of messages tend to take up space fast so you want to clear some room for new messages.

Send MMS on Safe Mode

This troubleshooting step aims to know if a downloaded application is preventing MMS from working. To check, you want to restart the device to safe mode. In this mode, all third party apps will be suspended. So, if MMS works on safe mode but not on normal mode, you can bet you have a bad app problem. Here’s how to boot to safe mode:

  1. Long Press power off button in your phone
  2. You will see the Reboot to safe mode message appear on the screen
  3. Tap OK to enter OnePlus 6 into safe mode
  4. Wait for your phone to restart, after that you can see safe mode symbol at bottom left corner side of the screen

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your OnePlus 6 is still problematic, repeat steps 1-4.

Reset network settings

This is a staple troubleshooting step for any network-related problem. By doing this, you are basically changing all network settings of your device to their defaults. If a bug is caused by a bad software configuration, this might help. Below are the steps to reset network settings of your OnePlus 6:

  1. Open Settings app.
  2. Tap Backup and reset.
  3. Tap Reset network settings.
  4. Tap Reset settings.

Use another messaging app

If the problem is not resolved at this point, there may be an issue with the messaging app you’re using. Try to use an alternate app and see what happens. There are many free messaging app in the Play Store but we recommend you try Google’s own Android Messages.

Factory reset

Factory reset is a bit extreme in this case but we suggest that you do it before calling your network operator. This is to make sure that you cover all possible software troubleshooting. Just make sure to create a backup of your personal data ahead of time.

  1. Turn your phone off by pressing down the power key for five seconds. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the volume key and power button simultaneously until the device vibrates and opens the Recovery menu.
  3. Choose your preferred language.
  4. Using the volume keys to navigate, go to Wipe > data cache > Erase everything > Confirm.
  5. Reboot the device after this is done.

Contact your network operator

This last suggestion is necessary if nothing changes after wiping the phone. Not all MMS are due to an issue with the device itself. Since you’ve covered all the possible problems on the device side at this point, the most likely culprit lies on the network. It can be an issue with you mobile data subscription, an outage, or an account- or billing-related problem. Talk to your carrier about it and make sure to mention all the troubleshooting steps we’ve tried so far.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if your OnePlus 6 has a screen flickering issue (easy steps)

Screen flickering issues are common these days and it’s because such problem could be an issue with either the firmware or hardware…or both. Your OnePlus 6 is no exception to this and we’ve actually received complaints from our readers about this problem that’s why we need to address it. If it’s just a firmware problem, then you can fix it on your own without employing services of a technician but if it’s a hardware issue, then there’s only so much you can do about it.

What you can do now is to find out if it’s a firmware or hardware problem. After which, you can decide whether to bring the phone to the shop immediately or try fixing it on your own. If you’re one of the owners of this phone, then continue reading as this post may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

What to do with your OnePlus 6 with screen flickering problem

The following solutions may be able to help you bring your phone to its original state and performance. Try to see what works for you…

First solution: Reboot your phone

If you haven’t done so, then try rebooting your phone first especially if it’s the first time you noticed the screen is flickering. It’s because the problem could be just a result of a minor firmware or app-related problem. Try a normal reboot first and then continue using your phone while observing it closely to know if the flickering continues. If it does, then you should try the forced restart by pressing and holding the power key for 10 seconds or until the phone reboots. If the problem continues after this, then you should try the next procedure.

Second solution: Delete system cache

It’s possible that some of the caches got corrupted or have become obsolete. While these files are small and temporary, if they get corrupted and the system continue to use them, all sorts of problems may occur and that could be the case here. So, delete all the caches so that they will be replaced with new ones. Here’s how you do it:

  1. Power down the OnePlus 6.
  2. Wait until the device is completely off.
  3. Then press and hold the Power and Volume Down buttons at the same time.
  4. Continue holding these two buttons during the initial OnePlus splash screen.
  5. When the OnePlus logo goes away, you can let go of these two buttons.
  6. And then wait until the OnePlus 6 boots into Recovery Mode.
  7. Tap on the language of your choice.
  8. Tap on the Wipe Data and Cache option.
  9. Tap on the Wipe Cache option.
  10. Tap the Yes option when asked to confirm.
  11. Wait for the OnePlus 6 to clear the cache partition.
  12. Then tap on the Reboot option to restart the OnePlus 6.

Continue observing your phone to know if the screen flickering issue continues and if so, then you should do the next procedure.

Third solution: Reset your OnePlus 6

This is your last resort and if the problem continues after this, then the problem could be with the hardware. You need to do this to rule out the possibility that it’s just a firmware issue. A reset can fix all sorts of software problems. Follow the steps below to reset your phone but make sure you make a backup of your files that are saved in your phone’s internal storage as they will be deleted.

  1. Go to the Main Menu.
  2. Select Settings.
  3. Tap Backup and Reset.
  4. Select Factory Data Reset.
  5. Check Reset phone if you would like to erase all the data on the phone internal storage.
  6. Tap Erase Everything.
  7. Well done! The factory reset has just completed.

Alternatively, you can reset your phone through the recovery mode…

  1. Power down the OnePlus 6.
  2. Wait until the device is completely off.
  3. Then press and hold the Power and Volume Down buttons at the same time.
  4. Continue holding these two buttons during the initial OnePlus splash screen.
  5. When the OnePlus logo goes away, you can let go of these two buttons.
  6. And then wait until the OnePlus 6 boots into Recovery Mode.
  7. Enter Your PIN Lock to unlock your device.
  8. After that, select “data and cache” using Volume buttons to navigate and Power button to confirm.
  9. Then choose “Erase everything” to confirm the whole operation.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to remove or hide the notch on OnePlus 6

There’s been a number of growing list of new smartphones that features a “notch” on them. For those who don’t know what a notch is, it is the black box on the top part of the screen that houses the front-facing camera and other sensors. First introduced by Apple on its iPhone X and later devices, the notch has been adopted by Android makers.

While it’s technically not giving a problem for many, some may find it distracting. For some, it’s a waste of screen real estate as it occupies a sizeable amount of space to enlarge the screen further. If you don’t want to see the notch on your OnePlus 6, follow the steps below to hide it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to remove or hide the notch on OnePlus 6

  1. Open Settings app.
  2. Scroll up to the Device sub-menu.
  3. Tap Display.
  4. Select Notch display.
  5. Tap Hide the notch area.
  6. You’ll now see black bars on both sides of the notch.

We hope that you’ll find the steps helpful. Hiding the notch this way is convincing enough to eliminate the annoyances associated with it. Exposing the device to strong light in a certain angle may still show the cutout but there’s nothing that you can do about it at this point. The notch is a hardware design and so it can’t be totally removed or its shadow eliminated. The most that you can do at this time is to simply ignore the traces of the cutout even if it still distracts you.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Black Screen issue on OnePlus 6

Is your OnePlus 6 not working and only showing a black screen? This short troubleshooting article will show you the things that you can do to figure out what’s causing it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Troubleshooting Black Screen issue on OnePlus 6

Discoloration, unnatural lines, and unresponsiveness are usually signs of screen malfunction. In many cases, repair is the least that can be done. In some few cases though, black screen may be temporary and a result of a minor bug. To find out whether or not the black screen issue on your OnePlus 6 device is fixable, check out our suggestions below.

Simulate a battery disconnect (forced reboot)

Some OnePlus 6 users may interpret a frozen or unresponsive device as a bad screen problem right away. To check if your OnePlus 6 has simply become unresponsive to touches, try to force reboot it with these steps:

  1. Press and hold down the Power button on the right side of the phone
  2. Hold the Power button down for 10-12 seconds, or until the phone vibrates and restarts
  3. If the phone turns off let go then press power again for 1-2 seconds to restart the phone

If your screen works briefly after doing the steps above and shows that the device is restarting, this should be the easy fix. If there’s no response at all, or if the screen stays black, proceed to the next troubleshooting step.

Check for signs of life

In some cases, having a black screen can be an indication that the device is completely unresponsive or dead. This can spring from a number of causes. However, if your OnePlus 6 screen stays black but the phone still makes a sound, vibrates, or has visible LED light, that means that the problem may only be isolated to the screen assembly. This usually occurs after an accidental drop and the screen is broken or permanently damaged. If the phone is not totally unresponsive as mentioned, you should forget doing the rest of the troubleshooting steps below and instead send the phone in. There’s no software solution that can fix a physically broken screen.

Charge using another set of accessories

Sometimes, black screen may result from certain charging issues. Try to charge the phone using another set of cable and adapter to see if that will power up the battery faster. If there’s no physical damage to the screen, this may help fix your trouble.

Clear cache partition

This troubleshooting step is only applicable if the screen was not physically damaged. By clearing the cache partition, we assume that the cause may be related to the system cache. You should only try this option if your OnePlus 6 was working normally but suddenly showed the black screen.

  1. Turn your phone off by pressing down the power key for five seconds. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the volume key and the power button simultaneously until the device vibrates and opens the Recovery menu.
  3. Choose your preferred language.
  4. Using the volume keys to navigate, go to Wipe > Wipe cache > Yes to start the process
  5. Reboot the device after this is done.

Hard reset

Like with the previous option above, hard reset should only help if there’s a software-related bug behind the trouble. If your device was working properly before and you did nothing differently, it’s possible that an unknown software or firmware bug has developed that resulting to the screen glitching. Again, don’t waste your time attempting a hard reset if you know for a fact that you dropped the phone or got it wet before the screen turned black.

To hard reset your OnePlus 6:

  1. Turn your phone off by pressing down the power key for five seconds. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the volume key and power button simultaneously until the device vibrates and opens the Recovery menu.
  3. Choose your preferred language.
  4. Using the volume keys to navigate, go to Wipe > data cache > Erase everything > Confirm.
  5. Reboot the device after this is done.

Get professional help

This one is the last thing that you can do if no software troubleshooting has helped fix the problem. Remember, there’s only so much that an end user like you can do. If your OnePlus 6 screen became black out of the blue, or if your phone got banged up, you should have it checked by a trained technician so you’ll get accurate information on what to do next. If you’re lucky and the physical damage is only isolated to the screen, replacing the screen assembly might be enough to revive it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to insert a SIM card into the OnePlus 6

Are you wondering where to put your carrier’s SIM card in your brand new OnePlus 6 device? This short tutorial should help you figure that out.

Before we proceed, be reminded that we provide answers to Android problems. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Follow these steps on how to insert your SIM card to your OnePlus 6:

  1. Prepare the SIM card, phone, and the SIM ejector tool.
  2. Familiarize yourself with the location of the SIM card tray. While looking at the screen of your phone, the SIM card tray should be on the left hand side of the phone. It’s above the volume button and has a tiny button.
  3. Now, use the SIM ejector tool that came with in the box to eject the SIM card tray make sure to push the tip of the SIM removal tool to the hole firmly.
  4. When the tray pops out, pull it out from the phone.
  5. You’ll notice that there will two slots in the tray. One is for your SIM card while the other is for a microSD card. Make sure to use the correct slot for your SIM card. Only a Nano-SIM card will fit into the SIM tray. If your SIM card is bigger, then get a Nano-SIM card first. The metallic contacts of SIM card should face downward.
  6. Once you’ve put the SIM card to the tray, carefully insert the tray back to the phone.
  7. Done!

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to hard reset a OnePlus 6

Learning how to hard reset or factory reset your OnePlus 6 is important if you are troubleshooting, or if you want to sell or give away your device. In this short tutorial, know the exact steps on how to wipe your OnePlus 6 and return all its software to defaults.

Before you actually perform the hard reset, it is important that you remove your Google account from the device. If you don’t want to do that, then be sure to enter the correct username and password after for that account after a factory reset.

Before we proceed, be reminded that we provide answers to Android problems. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Method 1: Hard reset OnePlus 6 via Settings

Under normal circumstances, you should only try to factory reset your OnePlus 6 by going under its Settings menu. This method is easy to do and straightforward. Here’s how it’s done:

  1. Create a backup of your data.
  2. Go to the Main Menu and enter the Settings screen. Alternatively, you can just open the Settings app directly.
  3. Find the Backup and Reset entry and tap on it.
  4. Tap Factory Data Reset.
  5. Tap on Reset Phone and once more review the warning messages.
  6. Tap Erase Everything (that’s how you can confirm your option).
  7. Now the factory reset will be automatically completed.
  8. When done, reboot your OnePlus 6.

Method 2: Hard reset OnePlus 6 via Recovery Mode

If your OnePlus keeps rebooting or has become unresponsive, doing a factory reset via Settings may not be possible. This is where factory reset via Recovery Mode becomes a a good alternative. Compared to the first method, this one requires pressing a combination of hardware buttons. Make sure to follow the steps below:

  1. Create a backup of your data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Reboot to recovery mode by pressing and holding (at the same time) the Volume Down and the Power buttons.
  4. When you see the OnePlus icon displayed on your phone, release all keys.
  5. Enter your PIN code if it’s asked.
  6. In recovery, use Volume Up and Down rocker keys in order to scroll within options and use the Power button to select your option.
  7. Select ‘wipe data factory reset’ and wait while the wipe is performed.
  8. Optional: choose ‘wipe cache partition’ followed by ‘wipe dalvik cache’.
  9. Return to main menu of recovery when done and choose ‘reboot system now’.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

Four easy ways on how to take a screenshot on OnePlus 6

While OnePlus is yet to make a big splash in global worldwide market, it has seen its market share increase significantly over the years. OnePlus has consistently made top quality devices and its OnePlus 6 is one of the best smartphones an Android user can buy right now.

In this short tutorial, we’ll show you how to do a basic function in OnePlus 6 — how to capture a screenshot. Just like top-of-the-line Android devices, your OnePlus 6 offers a number of ways to take a screenshot. If you are wondering how to do it, be sure to check out the steps below.

Before we proceed, be reminded that we provide answers to Android problems. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Method 1: How to take a screenshot with the hardware buttons on OnePlus 6

  1. Prepare the screen or app screen you want to screenshot.
  2. Press and hold down on the Power button and Volume Down button at the same time until you see the screenshot animation.
  3. That’s it, you’ve successfully captured a screenshot!

If you wish to edit the image, tap on the toolbar that appears. This toolbar will disappear after a few seconds so tap it as soon as possible after capturing the screenshot.

Method 2: How to take scrolling screenshot on OnePlus 6

Another method to capture a screenshot for this device is by using the same toolbar that appears in Method 1. In that toolbar, you can select a scrolling screenshot option to allow you to capture content that goes beyond the screen that you see, like when viewing a website.  

To make a scrolling screenshot:

  1. Prepare the screen or app screen you want to screenshot.
  2. Press and hold down on the Power button and Volume Down button at the same time until you see the screenshot animation.
  3. Select the scrolling screenshot option to allow your phone to move down the screen and capture further screenshots. Depending on what you intend to do, you can either stop the scrolling manually or allow the device to stop on its own once the bottom of the page has been reached or the image file size has reached its maximum limit.

Method 3: How to capture screenshot on OnePlus 6 using three-finger gesture

The OnePlus 6 device has a variety of option for navigation controls using gestures. One such gestures is how to capture a screenshot using three fingers.

Here are the steps on how to capture a screenshot on OnePlus 6 using three-finger gesture:

  1. Open Settings app.
  2. Tap Gestures.
  3. Scroll down to System gestures and select Three-finger screenshot.
  4. Once you’ve enabled Three-finger screenshot, you can then start capturing screenshots by swiping down on the screen using three fingers. If successful, you should get the indication that it is so just like in Method 1 where the screenshot animation appears.

Method 4: How to capture screenshot on OnePlus 6 using Google Assistant

The final other option to capture a screenshot is to use the Google Assistant. To do this, simply press and hold the Home button or say “Ok/Hey Google” to launch Google Assistant. Once Google Assistant is up, you can then say  “Take a screenshot” or type the command in using your keyboard.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.