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No SIM card error

Samsung Galaxy Note 5 can no longer detect SIM card, other SIM card issues

We seem to be receiving some #SIM card related issues with the #Samsung Galaxy Note 5 (#Note5) so we looked into them but so far, nothing is alarming. SIM cards get damaged from time to time and the good thing about this unfortunate incident is that you can always ask your provider for another SIM card that bears the same number. But the thing is you need to isolate the problem to know if it’s an issue with the SIM card itself or the phone.

galaxy-note-5-sim-card-problem

In this post, there are two issues I tackled. The first one is about a unit that can no longer detect the SIM card it used to detect before while the second one is about a Note 5 that can’t recognize other SIM cards. Read on to understand more about these problems and learn how to troubleshoot your device.

If you have other issues with your device, make sure you drop by our troubleshooting page for we have already addressed hundreds of problems with the Note 5. Find issues that are similar with yours and use our solutions or troubleshooting guides. If they don’t work or if you need further assistance, contact us by completing our Android issues questionnaire.

Galaxy Note 5 can no longer detect SIM card

Problem: I have a Galaxy Note 5. Everything else is working except text and phone calls because my phone can no longer detect the SIM card. Already tried rebooting it many times but no avail. Can you help me please?

Troubleshooting: It seems that it’s a SIM card problem, although there’s also a possibility that it’s a phone problem. To isolate the problem, here’s what you need to do:

Step 1: Clean the SIM card connector

Pull the SIM card tray out and then remove the SIM card. Use a dry clean cloth to wipe its connectors. Make sure there’s no corrosion and after that, insert the SIM card back and then try to turn the phone on.
If the problem is still there, then try to insert a different SIM which you know is working or just rule out the possibility that it’s just a firmware issue. Reset your phone.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Seek assistance from your provider if the problem persists after this.

Galaxy Note 5 cannot recognize other SIM cards

Problem: I have a note 5. I need to buy a phone in which I can swap sim cards because I travel abroad very often. Eg. When I tried using lyca and lebara in UK and Europe my phone did not detect the sim. The same sim cards worked perfectly well in my note 3 neo. Please help. I sent my phone to samsung service center several times but they could not sort things out for me. Please help. I need a phone which will support swapping sim cards.
Troubleshooting: Hi! Traveling abroad using your preferred sim card is a lot more convenient than buying a new phone. By using your preferred sim card, all your contacts will be tracked and it will be easy for you to keep in touch. While acquiring a new phone could be more a hassle since you need to consider its functions, like messaging, high-end specs, an amazing display and yes a very good camera that you can only have by choosing Samsung Galaxy Note 5.
Still, we need to consider a very important detail: It comes with a carrier lock. But what is a carrier lock? Samsung Galaxy Note 5 is an expensive smartphone. This is the reason why carriers subsidize the purchase price in exchange for, on average, a two year contract. But nothing to worry, this issue can be solved in three ways: Unlocking your Samsung Galaxy Note 5 by Code, Rooting, Asking your current carrier for the code.  
Unlocking Samsung Galaxy Note 5 by Code
Unlocking your Samsung Galaxy Note 5 by using code is the cheap, safe and everyone can do it, as no technical knowledge required. To obtain a code here’s how to do it:

  1. You need to find an online provider.
  2. Place an order. Just go to the order page and provide details.
  3. A valid email address – this is where the code will be sent to you.
  4. The name and the country of the carrier you originally got your phone from.
  5. The phone’s IMEI – this is a 15-digit number which can be found by dialing *#06#
  6. After placing the order with the chosen time frame, an email with the unlock code will be sent to you.
  7. Insert another SIM card in your Samsung Galaxy Note 5 from a different network provider and the phone will display a message “SIM Network PIN”.
  8. Type the code you just received.
  9. Tap Unlock Now. From that, the phone will now display “Unlock Successful” and you now have all the freedom to use your Samsung Galaxy Note 5 with any carrier around the globe.

Rooting your Galaxy Note 5
This is another way to unlock your phone. Basically it works on some users but it is very risky, since it can cause damage to your phone. It also needs a proper documentation and should be done by a professional. As well as not recommended by the majority of smartphone users.
Asking your current carrier for the code
Some carriers will give you the code while others won’t. You can only acquire this code by giving phone calls to them. Hence, a big fee for the unlock code should be expected.
Bearing this in mind and following these ways will let you freely use your Samsung Galaxy Note 5 with any sim card that you wished. On the other hand, it will also let you stay away from the idea of buying a new phone.

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Samsung Galaxy Note 5 SIM Card Not Detected Issue & Other Related Problems

Welcome to another part in our focused troubleshooting series that tackles issues concerning the #Samsung Galaxy #Note5. In this latest installment we will tackle the Galaxy Note 5 SIM card not detected issue & other related problems. Several of our readers have sent us this type of issue which happens to occur randomly. One minute the phone is working fine then the next the error message appears.

Samsung Galaxy Note 5

We have selected several issues of this nature which we have received recently and provided the best possible troubleshooting steps that can be done to resolve the problem.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 5 Sim Card Not Detected

Problem: Getting “sim card not detected” several times. I reset the phone and it goes back to normal. Sometimes it’s while I’m using it, and sometimes it does it while it’s not being used.

Solution: There are several factors that can cause this particular problem.

First, it can be caused by a glitch in the phone software. Since you mentioned that when you reset your phone the problem disappeared I recommend you backup your phone data then do a factory reset again. After the reset observe if the issue still occurs.

Another possible factor that can cause this problem is an issue with the SIM slot. If there is a little room for SIM movement in the slot then the contacts between the phone and the SIM will not meet causing this issue. Try to cut a piece of paper the size of the SIM card and place it on top of the SIM ( not on the side where the gold connector is). Insert both in the SIM slot then check if the problem still occurs.

Sometimes a faulty SIM can also cause this problem. Try using a different SIM in your phone then check if the issue still occurs. If it doesn’t then you should consider getting a new SIM card.

Note 5 No SIM Card Error

Problem: About a month after having phone I started having an error about the Sim card.  It says there is no card or reboot to find Sim.  I called Verizon and they said the Sim card was shot and they sent me a new one.  Things were fine but yesterday it happened again with the new Sim card… About a month after installing the new one.  Is it the card or the phone?

Solution: There’s a possibility that the new SIM card you got is also faulty. If you have access to another SIM card then try using it in your phone. If the problem disappears then you may need to get a replacement SIM again.

However, if the issue still occurs even with another SIM in your phone then you need to check if this is a problem with the contact between the SIM slot and the SIM card. Cut a piece of paper the size of the SIM card and place it on top of the SIM card before inserting it in the SIM slot.

If the problem still occurs then the next thing to do is to check if this is a software related issue. To do this you need to backup your phone data then do a factory reset.

If the above troubleshooting steps fail then it’s possible that this could already be a phone hardware problem. If this is the case then I suggest you bring your phone to an authorized service center for checking.

Note 5 Swapping SIM Cards

Problem: I currently have a Samsung S6 Edge on the Verizon network and also a Samsung Note 5 on the T-Mobile network. What I wanted to do is swap the sim cards on each phone and make the Note 5 on the Verizon network and the S6 Edge on the T-Mobile network. The specifications on the Samsung S6 Edge is Verizon Carrier and with Android 5.1.1 Lollipop. What is the easiest way to accomplish this?

Solution: Since both phones are on different carriers you need to make sure first that both of them are unlocked. Once they are unlocked you can easily swap the SIM cards of both devices.

Note 5 Unlocked Getting SIM Card Error

Problem: the note 5 has dual sim function, it is network locked. i got lock code from a third party. i got the sim 1 successfully unlocked. when i use 2 sims, it works fine but after a while it says sim card error, need to restart. But if i use just 1 sim card, even a different network sim, it works perfectly fine. how can i address this ? please help…

Solution: This problem could be caused by a glitch in the phone software. Try to backup your phone data then do a factory reset. Once the reset is complete check if the issue still occurs.

I’d also like to know if you are getting the SIM card error for both SIM cards (SIM 1 & SIM 2) or just one particular SIM card? If it’s just on one particular SIM card then that card may be causing the problem.

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How to fix a Samsung Galaxy A8 2019 that is showing No SIM card error (easy steps)

Errors like No Signal, No Service, and No SIM card are tagged among other network-related issues in Android devices. These errors are inevitable as the underlying cause may not just be on your end but likewise on your network service provider. Adverse symptoms would include unable to send and receive calls and text messages on your device. This therefore denotes the need for you to promptly do something in order to fix the problem as soon as possible. Otherwise, you’ll be missing some important calls and text messages.

This post highlights potential solutions and workarounds you can use if ever you will need to deal with a relevant error, particularly a No SIM card error on your Samsung Galaxy A8 2018 handset. Keep reading to learn more.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Things check and do before troubleshooting

  • Verify and ensure that your account is in good standing and your account services are active. You may need to contact your carrier to check on these matters. In case you have recently switched to a different carrier but kept using the same phone, then you may have to contact the former carrier for a SIM unlock. Otherwise, contact your current carrier and have them reprogram the phone to enable their service.
  • Remove any third party accessories and cases, then restart your device. Some protective cases may not precisely be fit for your phone while others are made of materials that can interfere with the network signal reception on your device. Thus removing them might rid of the error.

Troubleshooting network problem on your Galaxy A8 2018

The following is a rundown of standard procedures and workarounds to deal with No SIM card error on your new Android phone. There is no definite fix given that the underlying cause in yet to be determined but any of these methods can offer some remedies.

Reboot your Galaxy A8 2018 (soft reset).

It is typical for smartphones to experience random network problems like a No SIM card error due to many different factors. But the good thing is that most these issues are inflicted by a software glitch, which is rectifiable by a soft reset or device restart. That said, performing a soft reset or device restart is the first recommended solution to any random software issues on the device. Here’s how to reboot/soft reset your Samsung Galaxy A8 2018:

  1. Press the Power button for a few seconds until the power off menu appears.
  2. Tap to Power off the phone.
  3. Or simply press and hold the Power button until the device powers down. Wait for about 30 seconds and then press the Power button again until the device powers up.

If you’re still seeing a No SIM card error after the first restart, give it another try. Sometimes, a single restart may not be enough to rectify the software error.

Enable Airplane mode for a few seconds then disable again.

Another simple trick used by many Android phone users who have dealt with network-related errors including the No SIM card is by switching Airplane mode on and off. It turns out that doing so can somehow refresh the network system and eliminates minor flaws. It won’t hurt if you try it too and then see how it does. Here’s how to enable or disable Airplane mode on your Samsung Galaxy A8 2018:

  1. Tap Settings from the Home screen.
  2. Tap Airplane mode.
  3. Then toggle the switch next to Airplane mode to turn the feature on for a few seconds and then tap to turn off again.

Reboot your phone then try to see if that fixes the error.

Remove and reinstall the SIM card on your Galaxy A8 2018.

The No SIM card error can also occur when the SIM card is dislodged or loose. This can be your phone’s way of letting you know that it’s not able to detect the SIM card even when it’s inserted simply because there is no established physical contact. To rule this out from the possibilities, you can remove and reinstall the SIM card on your device. Follow these steps to remove and reinstall SIM card on your Samsung Galaxy A8 2018:

  1. Power off your device.
  2. Locate the SIM card tray on the left side of the phone.
  3. Insert the SIM eject tool into the tiny hole on the SIM card tray then press  a bit for the tray to pop out. If you don’t have a SIM eject tool, you can use a small paperclip or an earring wire instead.
  4. Carefully remove the SIM card from the tray.
  5. Place the SIM card back into the tray. Make sure that the SIM card is properly installed and secured in the tray.
  6. Insert the SIM card tray back into the slot and then press a bit to close the tray.
  7. Press the Power key to turn on your phone.

Wait and see if the No SIM card error is gone.

Check for carrier settings and software updates to install.

Installing a carrier settings update or latest Android version on your phone can likewise be a potential solution especially if the error is associated with unsupported carrier settings. Meanwhile, updating the device software to the latest Android version available can be the ultimate fix especially if the error is triggered by software bug. Software updates not only offer new features but also bug fixes to address existing software problems on an Android device.

You can check for updates by going to Apps-> Settings-> System updates menu.

If there’s an available update for your device, back up your data then follow the onscreen instructions to download and install the update file.

Diagnose your phone in safe mode.

Booting into safe mode can help you determine if the problem is triggered by some third-party apps or not. All third-party apps and services are bypassed or disabled in this state. Here’s how to boot your Samsung Galaxy A8 2018 in Safe Mode:

  1. Turn off your phone.
  2. Press and hold down the Power key until the Samsung logo appears.
  3. Tap Restart twice on the following menu. Doing so will reboot your phone.
  4. While your phone is restarting, press and hold the Volume Down key for about 10 to 20 seconds.
  5. Release the Volume Down key when the phone powers up again. You will then see Safe Mode at the bottom side of the screen and that means your device is now running in safe mode.

Check and see if the No SIM card error still shows up while in safe mode. If the error doesn’t occur in safe mode, a third-party app is the culprit and that’s what you need to identify. You can try to individually remove your recent downloads if you’re not sure of which app is the trigger. But if the No SIM card error still pops up while in safe mode, then you’ll need to troubleshoot software problems on your device.

Perform a factory data reset.

A factory reset will wipe all your data and personal information from the phone. Should there be any bugs or corrupted data dwelling in the system registry of your phone, that will also be eradicated in the process. The only downside from this reset is data loss. But then again, this might be the key to fixing the error. Should you wish to proceed with this reset, be sure to back up all your critical data beforehand. Then follow these steps to perform a factory data reset on your Galaxy A8:

  1. Tap Settings.
  2. Tap Backup and reset.
  3. Select Factory data reset.
  4. Tap Reset device then Erase everything to confirm.

Wait for your device to reset settings to the factory default values and delete all data. After the reset, your device reboots.

If the error is gone after the reboot, then you may proceed with the initial device setup. Otherwise, contact your carrier for more options.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix No SIM card detected error on Nokia 6 2019 (easy steps)

Just got a new Nokia 6 2018 smartphone and yet already facing a No SIM card error? If that is so, then this content is for you. Find out what you’re getting this error and how to get rid of it from your new Nokia smartphone.

Among the early highlights in technology since January of 2018 are the official unveiling and release of the latest entrant devices including new powerful smartphones from different electronic giants. Indeed, many people are impressed and likewise overwhelmed for being among the first few owners of these recently rolled out devices. But in just a few weeks later those positive emotions are superseded by disappointment as various issues begin to emerge from battery draining to power issues, to charging problems, and SIM card errors. All these along with other common software errors and glitches are inflicting dilemma to many including some of the first few owners of the 2018 version of Nokia.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

What triggers the No SIM card detected error to occur on your Nokia 6 2018?

There can only be two possibilities as to why this happens. Either the SIM card or SIM card slot is damaged or the phone’s network system is infested by some bugs.

If the error started to showed up after an incident of dropping or liquid exposure on your device, then it’s probably a hardware issue. Either the SIM card is dislodged from the fall or acquires any sort of liquid damage.

Meanwhile, if the error just show up suddenly or after installing a new app or software update on your device, then the error can be attributed to a bad app or software glitch. And this is when you need to troubleshoot software issues on your phone.

Potential solutions to deal with SIM Card errors

Here is a rundown of possible solutions you can try to fix the No SIM card error on your device. There’s is no definite solution unless you figured out what exactly went wrong in the first place. In that case, you can work straight on the root cause and fix the problem in no time. Otherwise, you will need to go through a series of trial and error procedures. Nonetheless, it won’t hurt to try. So start whenever you’re ready to troubleshoot software problems that triggered a No SIM card detected error on your new Nokia 6 smartphone.

First solution: Restart your phone (soft reset).

Restarting your phone can help if what you’re dealing with is a minor issue that occurs randomly along with other software glitches. It also clears up memory of your phone thus allowing it to have a clean smooth run afterwards. For starters, here’s how to restart (soft reset) your Nokia 6 2018 smartphone:

  1. Press the Power key for a few seconds or until the menu appears.
  2. Tap Power off from the menu to shut your phone down.
  3. Wait for about 30 seconds and then press the Power key again until the device power cycles.

Wait until the phone boots up completely then see if the error is gone. If not, restart your phone one more time. Otherwise, move on to the next method.

Second solution: Remove and reinstall SIM card.

Removing and reinstalling of the SIM card will help you rule out the possibility of a dislodged SIM card on the SIM tray causing the error to show up. Here’s how it’s done:

  1. Be sure to power off your device.
  2. While it’s powered off, open the SIM card tray and memory card tray by placing the provided tray opener into the holes next to the tray.
  3. When the tray pops out, remove the SIM card and the SD card (if there is) from their respective slot in the tray.
  4. Check for any signs of damage on the SIM card. If there’s none, then place it back into the SIM tray.
  5. If your device is a dual SIM variant, you can either put a second SIM or memory card into the slot 2.
  6. If it’s a single SIM variant, put the memory card into slot 2.
  7. Secure the SIM card and memory card in place then press the tray back into place.
  8. Once everything is properly secured, turn on your phone.

See if that fixes the error. If you’re still seeing a No SIM card error, try the next workaround.

Third solution: Reset network settings.

Network errors can also be regarded among the culprits. This is likely the case if you’ve altered some settings on your phone’s network menus and options that turned to be incorrect or conflicting. It may be too difficult for you to trace the changes you’ve made one by one thus instead of doing so, you can just reset the network settings on your phone. This however will erase all your current settings including Wi-Fi passwords so be sure to take note of this information beforehand as you will be needed it again later during the network setup process. Follow these steps to reset network settings on your Nokia 6 2018:

  1. Go to the Main Menu.
  2. Tap Settings.
  3. Scroll down to and tap Backup & Reset.
  4. Select Network Settings Reset from the given options.
  5. Tap Reset network or similar option to confirm.

Wait for your device to complete the network settings reset. When it’s finished, reboot and then check to see if the error still shows up or not anymore.

Fourth solution: Update device software (if available).

The Nokia 6 2018 comes with Android 7.1.1 (Nougat) as a launched OS, which means it is upgradable to Android 8.0 (Oreo). Installing the new software update might be the key to fixing the problem especially if it’s due to some bugs dwelling in the current system.

To check for over-the-air (OTA) updates on your Nokia 6 2018, go to Settings-> About phone-> System updates-> Check for update menu.

You will see a notification if an update is available. Read and review the update notification and if you’re all set, follow the onscreen instructions to download and install the update file and implement the new software version on your device.

Last option: Hard reset or factory reset.

A hard reset or factory reset can be the last option for you to try on should all else failed to fix the problem. It could be that a complex software error is causing the problem and that requires tougher solution. You have to note though that this reset will wipe everything from your device including your personal settings, information and other critical data saved in the internal memory. Should you wish to continue with this reset, be sure to back them up beforehand. Once everything is set, move on and perform a hard reset.

To hard reset through the Settings menu, navigate to the Main Menu-> Settings-> Backup & Reset-> Factory Data Reset-> then select the option to Reset Device. Finally, tap Erase Everything to confirm factory reset.

After the reset, set up your network then see if that fixes the problem. If the error persists, then it’s time to ask further assistance from your service provider.

Other Options

Contact your service provider or carrier if the No SIM card error persists to show on your Nokia 6 2018 even after performing a hard reset. It could be something that’s more intricate and cannot be dealt with by end-users. If necessary, you may also request a new SIM card replacement. Alternatively, you can just schedule a visit to a service center and have your phone diagnosed by a technician for hardware damage.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix No SIM card error on your Samsung Galaxy J2 Pro (2019) smartphone (easy steps)

When your phone doesn’t recognize the SIM card, chances are that the SIM card might be dislodged, not compatible, or worst, damaged. There are also other instances where SIM card errors are triggered by network problems or software issues on the phone that might have caused conflict with the network system. For as long as the SIM card is free from any sort of physical or liquid damage and compatible with your device, you will have a higher chance of fixing the problem on your end. Read on to find out what to do if you will encounter SIM card errors particularly No SIM card warning on your Samsung Galaxy J2 Pro (2018) smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone (soft reset).

A device restart or soft reset will likely be able to get rid of the error especially if it transpires among other random software glitches on the phone. A soft reset will also clear the phone’s internal memory from errant cache or temporary files that’s inflicting minor glitches. Here’s how to perform a soft reset on your Galaxy J2 Pro 2018:

  1. Press and hold the Power button for a few seconds.
  2. From the menu options, select Power off and then tap OK.
  3. After about 30 seconds, press the Power button again until your device power cycles.
  4. Alternatively, you can press and hold the Power and Volume Down buttons for up to 45 seconds. Then release both buttons when the phone restarts.

This does not affect your data and personal information stored on the internal memory of the phone.

RELEVANT POSTS:

Second solution: Remove and reinstall SIM card.

To make sure that the problem is not due to a dislodged or loose SIM card, remove and reinstall/reseat the SIM card on your Galaxy J2 Pro with these steps:

  1. Turn off your device.
  2. Remove the back cover.
  3. Remove the battery.
  4. Pull the SIM card out.
  5. Examine the SIM card for any visible signs of damage.
  6. If everything looks good, place the SIM card into the SIM card slot with the gold-colored contacts facing downwards.
  7. Insert the primary SIM card into the SIM card slot 1 and the secondary SIM card into the SIM card slot 2.
  8. Put the battery back in and then the back cover.
  9. When everything is secured in place, turn on your phone.

This workaround can also help fix any minor errant due to data corruption from within the SIM card system of your device.

Third solution: Update software to the latest version available.

Installing the latest software update can likewise be the key to fixing the No SIM card error if it’s attributed to certain bugs and malware. Aside from offering new features, new updates also contain fix patches for security enhancements. To get started, check for any available software update for your device with these steps:

  1. Go to Settings.
  2. Tap About.
  3. Select Software Update or Update.
  4. If an update is available, you will be prompted with an update notification. Read and review the update details to find out the new features and system improvements it brings.
  5. Back up your important data for safekeeping.
  6. Then follow the onscreen prompts to proceed with the update download and installation process.

Your phone must have a strong and stable Internet connection and sufficient power to complete the over-the-air (OTA) update download and installation.

Fourth solution: Reset network settings on your Galaxy J2 Pro.

Invalid network settings are also among the possible reasons as to why network-related errors including No SIM card error suddenly occur. This is likely the case if the error occurs after modifying some settings on the phone. That said, reverting the changes you’ve made would be necessary. But if you couldn’t identify which settings or options to reconfigure, then you can just perform a network settings reset instead. All connection data including Wi-Fi and Bluetooth networks will be deleted and data restrictive settings, background data sync settings, and network selection mode are restored to default values. Any incorrect or invalid network settings will also be cleared. Here’s how it’s done:

  1. Tap Settings.
  2. Tap General Management.
  3. Tap Reset.
  4. Select Reset network settings.
  5. Tap Reset settings.
  6. If prompted, enter your PIN or password.
  7. Tap Reset settings again to confirm reset.

Your phone will automatically restart when the reset is finished. You will need to set up connectivity features including Wi-Fi and Bluetooth after the reboot.

Fifth solution: Reset and restore your Galaxy J2 Pro to factory defaults.

If none of the previous methods is able to fix the No SIM card error on your Galaxy J2 Pro (2018), then you may resort to a full system reset or master reset. This will wipe everything from your phone system including errant apps, bugs and malware that might have caused complex system issues that eventually trigger recurrence of such errors. Should you wish to proceed, be sure to back up all your important data and personal information because they will all be deleted in the process. When you’re all set, follow these steps:

  1. Go to Settings.
  2. Tap Cloud and accounts.
  3. Tap Backup and restore.
  4. If preferred, enable options to Back up my data and Restore.
  5. Go back to Settings.
  6. Tap Reset.
  7. Select Factory data reset.
  8. Tap Reset device.
  9. Enter your credentials then tap Continue.
  10. Tap Delete all.

When the reset is finished, your phone reboots. And when it restarts, you can proceed with the initial setup.

Other options

  • New SIM card replacement. You may consider requesting a new SIM card replacement if you suspect that the SIM card is damaged or outdated. Contact your service provider or carrier for further recommendations on this matter.
  • Service/repair options. If you suspect that a faulty hardware component is to blame like damaged SIM card tray, slot or other relevant parts, then you can take your Galaxy J2 Pro to a Samsung service center. Let an authorized technician examine and/or repair any damage that might have prevented your phone from reading the SIM card.
  • Contact Samsung Support. You can always report the issue to Samsung Support if the error started to occur after installing a new software update. Doing so will let them make necessary assessments and if necessary, tag it among other post-update issues to be addressed in the next update rollout.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S9 No SIM card error? [Troubleshooting Guide]

SIM card errors like the ones depicted by a No SIM card error prompt may denote a possible damage on the SIM card slot or SIM card itself. But in many cases, SIM card errors transpiring in contemporary mobile devices including basic, mid-range, and high-tiered smartphones are attributed to a minor or major software issue afflicting the network system on affected devices. Others are associated with network outages as well as account problems. In the case where the account is to blame, the network services are currently disabled by the carrier for certain reasons. The account owner must therefore settle whatever the issue is on the account so as to have all network services restored.

Meanwhile network-related errors that are triggered by software glitches in smartphones can occur inevitably and randomly. Hence your only choice is to deal with them when they occur. In this context, I have mapped out the potential solutions to a No SIM card error on Samsung Galaxy S9. If by any chance you will encounter this error on the same device, then feel free to refer to this walkthrough as you troubleshoot the problem on your end. Scroll down and read on.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Fix Galaxy S9 No SIM card error

The following are things you should do to try and fix your Galaxy S9 that can’t detect the SIM card mounted on it…

First solution: Soft reset or forced restart.

As mentioned earlier, a No SIM card error may occur due to minor or major software glitches that are affecting the network functions of your phone. And the first recommended and effective solution to problems like these is a soft reset or simple restart on the device. For starters, here’s how a soft reset is done on your Samsung Galaxy S9:

  1. Press the Power button for a few seconds until the menu appears on the screen.
  2. Select Power off from the menu options.
  3. Then tap OK. Your phone will then shut down.
  4. After 30 seconds, press the Power button again until your phone powers on.

If the error persists after the first restart, then give it another try. If that still won’t do any good, then give it utmost 5 restarts and see what happens.

Alternatively, you may try to force your Galaxy S9 to restart. It works similar to a soft reset only that the restart is done forcibly using the hardware keys. Here’s how a forced restart is done on your Galaxy S9:

  • Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds or until the phone power cycles.

This is a simulated battery removal process and a recommended method to restart a device that is frozen or unresponsive. It works the same function as that of a soft reset without causing loss of personal data on the device.

Second solution: Remove and reinstall SIM card.

Given the error prompt is saying something about the SIM card, removing and reinstalling the SIM card can be a potential solution. Probably the SIM card has been slightly dislodged, misplaced, or some dirts  might have barred contact between the SIM card and SIM card tray.

Some people who have encountered the same error on their Samsung Galaxy handsets were able to fix it by cleaning up the SIM card and/or SIM tray. It was found out that the No SIM card error has to do with the copper connectors on the SIM card getting dirty. So here’s how they fixed it:

  1. Power off your phone completely.
  2. Pop out the SIM card by inserting the SIM eject pin or small paper clip into the tiny hole on the side of the phone.
  3. Gently push the pin so that SIM tray pops out.
  4. Remove the card from the tray. Be sure to note how it was originally positioned so you can place it back later correctly.
  5. Apply a little amount of rubbing alcohol on the end of a Q-Tip.
  6. Gently rub the copper side of the SIM until it’s cleaned.
  7. Let it dry for a few minutes.
  8. When the SIM card is ready, place it back into the SIM card slot.
  9. Push the SIM card tray back into place.

Turn on your phone then see if that fixes the No SIM card error. If not, then move on to the next applicable solution.

Third solution: Reset network settings.

Sometimes, an erratic settings configuration can trigger pertinent errors to occur later on. If the No SIM card error started to pop up on your phone after making some changes or modifying relevant settings on your device, then try to revert the changes you’ve made back to their previous configuration. But if you can’t do so because you aren’t sure of which options or settings to work on, then you can just resort to a network settings reset. This can help rectify network problems and related errors due to incorrect network settings. But it’s also worth to note that this will reset all your data connections back to factory defaults. So any changes you’ve made will be deleted including your current network settings on Wi-Fi, Bluetooth, Airplane mode, network selections, as well as data restrictive settings in apps. if you wish to give it a shot, then take note of your Wi-Fi networks and passwords and proceed with these steps:

  1. Swipe up on an empty spot from the Home screen. Doing so opens the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Tap Reset Settings.
  7. If prompted, enter your device PIN or password to proceed.
  8. Tap Reset Settings again to confirm reset.

Wait until the network reset is finished, restart your phone then see if that fixes the problem.

Don’t forget to set up your Wi-Fi networks afterwards.

Fourth solution: Master reset/factory reset.

A master reset wipes out everything from your device and restores the original factory settings. All your personal data on the internal storage including downloads, apps, contacts, images, and other files will be deleted in the process. That said, it should only be regarded as the last resort when dealing with major software issues on your device. You may opt for a factory reset if you are certain that your device is totally free from any sort of damage especially with the SIM card, SIM card tray, and other relevant components. Here’s how to back up and master reset your Galaxy S9 handset:

  1. Back up all your critical data.
  2. Then navigate to the Home screen.
  3. Open the Apps tray by swiping up on an empty spot on the Home screen.
  4. Tap Settings.
  5. Tap Cloud and accounts.
  6. Select Backup and restore.
  7. Specify your desired setting. You may select the option to Back up my data or go for Automatic restore.
  8. Tap the Back key at the bottom right of your device until you will reach the main Settings menu.
  9. Tap General Management.
  10. Tap Reset.
  11. Select Factory data reset.
  12. Scroll down to the bottom of the screen.
  13. Then tap Reset.
  14. Select Delete All.
  15. Enter your screen lock credentials, verify your Samsung account, enter the password, if necessary.
  16. Then tap Confirm.
  17. Wait for your phone to reset and restart.

See if that fixes the No SIM card error. If not, then consider other options.

Seek further assistance

If none of the prior methods is able to fix the No SIM card error on your Samsung Galaxy S9, then you may contact your carrier or network service provider to escalate the problem for further assistance and recommendations. You also opt to request SIM card replacement if you suspect that your current SIM card is to blame. And likewise, don’t forget to avail for service warranty.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Huawei Mate 10 Lite that keeps showing No SIM card error [Troubleshooting Guide]

Many factors can trigger networks errors to occur on your Huawei Mate 10 Lite or any other smartphones. Among the most prevalent errors is the No SIM card error. It means that your device failed to detect or recognize the SIM card. When this error occurs, other key services of your device like calling and texting will likewise become temporarily unavailable. So there’s a higher chance for you to miss some important calls and/or text messages. No one would want that to happen but then again it is inevitable. And so you’ve got no choice but to deal with the problem and start to determine the underlying cause. If ever you need some more inputs on how to get rid of the No SIM card error on your Huawei Mate 10 Lite, then you may consider the subsequent workarounds among your options. Read on to learn more.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone.

Unless the SIM card or SIM card slot is defective, the No SIM card error must be attributed to a software issue on the phone. These glitches might have prevented your phone system from detecting or reading the SIM card even when it’s properly seated. In this case, it’s likely just a random error which can be rectified by a simple reboot on your phone. This won’t affect any of your data stored on the internal memory of your phone so there’s no need to create a backup beforehand. If you haven’t restarted your phone yet, then do so with these steps:

  1. Press the Power button for a few seconds.
  2. When the Power off menu option appears, tap OK to turn your phone completely off.
  3. After 30 seconds, press and hold down the Power key until the phone turns on.

Wait until the phone completely boots up then see if the error is gone. If it’s fixed then you’re good, otherwise you will need to try some other workarounds to fix the error.

Second solution: Remove and reinstall your SIM card.

Sometimes, all you have to do to get rid of errors like this is to reseat or reinstall the SIM card. Just take the SIM card off from the phone and then place it back. Here’s how it’s exactly done:

  1. Turn your phone completely off.
  2. Insert the SIM ejector into the tiny hole on the SIM/SD card slot.
  3. Remove the SIM tray out from the slot.
  4. Remove and reseat the SIM card and SD card. Gold contacts should be facing down. Also note that this phone supports a nano SIM card so verify and ensure you are using the right SIM card type.
  5. Place the SIM card tray back into the slot. Make sure the tray is secured.

Turn your phone back on and see if that fixes the problem. If not, then move on to the next applicable solution.

Third solution: Reset your network settings.

The No SIM card error can also be attributed to invalid settings on your device. This is likely the case if you happened to make some changes to your network settings that aren’t supposed to be altered. If the error just started showing up after installing a new software update, then it’s likely the recent update is at fault. Perhaps the new update automatically overrides your settings and thus resulting to this error. To rule this out from the possible causes, you can try performing a network settings reset. This will erase all your current network settings and restore the default values. That said, you will need to set up your Wi-Fi networks on your device when the network settings reset is finished. Here’s how it’s done:

  1. Tap on the Menu icon from Home.
  2. Tap Settings.
  3. Select Advanced settings.
  4. Scroll down and tap Backup & Reset.
  5. Tap Network settings reset.
  6. Tap Network settings reset again to confirm action.

Alternatively, you can reset your Huawei Mate 10 Lite through Android recovery menu. It’s a little longer process compared to the above method but gives the same output.

Your phone automatically reboots when the reset is complete. Wait until it boots up completely then see if the error disappears. If not, then try updating your device software to the latest version available.

Fourth solution: Update software to the latest version available.

Updates can possibly fix the No SIM card error on your Huawei Mate 10 Lite if it’s triggered by a software glitch or system bug in the first place. Updates not only bring in new features but likewise offer fix patches to address existing software issues on your device. Before you implement a new software update, don’t forget to back up all your critical data for safekeeping. Here’s what you should do then:

  1. Open the Settings app.
  2. Tap System update.
  3. Tap the option to Check for updates.
  4. Wait for your phone to check for updates. Make sure it’s connected to the Internet and sufficiently charged.
  5. If a new update is available, you will be prompted with an Install software message on your screen.
  6. When you’re all set to proceed, tap the option to Install now and then follow the onscreen instructions to implement the new software update on your device.

Reboot your phone to apply the new changes on the system. If that doesn’t work either, then you may have to perform system resets.

Fifth solution: Hard reset (factory data reset).

You may consider resorting to a master reset to wipe everything out from your phone’s internal storage including bugs and software glitches that might have prevented your device from recognizing the SIM card.

  1. Tap the Menu icon from the Home screen.
  2. Tap Settings.
  3. Select Advanced Settings.
  4. Tap Backup & Reset.
  5. Scroll to and tap to select Factory data reset from the given options.
  6. Tap the option to Reset phone.
  7. Then tap Reset phone again to confirm reset.

After the reset, reboot your device if necessary so as to apply the recent changes you’ve made. If the error is gone, then the problem is fixed and you’re all set to proceed with the initial device setup to use your phone again as you normally do. Else, consider other options including problem escalation.

Other options

Contact your service provider/carrier for other further assistance and other options if all the above-mentioned procedures failed to fix the error. If you suspect that the SIM card is at fault, then you may request for a new SIM card replacement. Otherwise, take your device to a service center and for hardware assessment and/or service, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Galaxy S6 Phone app not working, phone numbers showing different format, other issues

Hello Android fans! Here’s another #GalaxyS6 article that addresses 9 more issues reported by some members of our community for the past few days. If you don’t find anything useful in this one, be sure to continue watching for more of similar posts in the coming days. You can also visit our main Galaxy S6 troubleshooting page in this link.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem #1: Wet Galaxy S6 won’t turn off

I dropped my Samsung S6 in a sink full of water today unfortunately. It didn’t power off and continued to play Pandora. I attempted to power off and dry everything off as quick as i could. I am currently at work and there is no rice for me to put it in. Do  you have any suggestions because the buttons on the screen aren’t allowing me to select anything such as the “power off.” — Kasandra9021

Solution: Hi Kasandra9021. A Galaxy S6 is not water resistant like the Galaxy S7 and S8 so if you are now experiencing problems after it got wet, you should assume there’s an on-going hardware malfunction. In an ideal situation, you are supposed to do the following after exposing your phone to water:

  1. turn off the phone,
  2. remove the battery,
  3. dismantle the internal assemblies such as the motherboard, etc.,
  4. clean the disassembled parts with alcohol (not the drinking type), and
  5. dry the parts for several days inside a sealed bag of rice.

We understand you can’t do the steps above because the battery pack is non-removable and the phone itself is difficult to open. It’s for this same reason that we recommend that you send the phone in to Samsung or to an independent service center so the hardware can be checked and the steps above performed. Keep in mind that said steps are considered “first aid” procedures only. They are meant to minimize damage to the hardware but repair or parts replacement may still need to be performed, especially if the initial water contact immediately resulted to permanent damage.

Problem #2: Galaxy S6 stopped charging, won’t charge anymore

My husband plugged in his Galaxy to charge it. It then shut off randomly then came back on with a blue downloading screen, it started to charge but not fast charge then stopped all together. i plugged in my s7 it said moisture detected and i unplugged my phone from it. we then used a blow dryer on his even though it did not say there was any moisture, thinking that was the problem with the charger, we tried multiple chargers. now it’s not charging at all. — Leahf5588

Solution: Hi Leahf5588. If your husband’s phone is not charging now but is still turning on, try doing a factory reset and see if that will fix it. Factory reset should address any software bug that may be causing this problem. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If the phone continues to fail to charge after a factory reset, find a way to have its hardware checked.

Problem #3: Galaxy S6 SMS won’t send, overheating, and draining battery fast

My messages won’t send. they send for a couple minutes then fail. I have to restart my phone and try again. Took it to Best Buy to get it flashed and they couldn’t because “manufacturer and binary code didn’t match,” whatever that means. It also is getting super hot and draining battery by the second when it does this. In the past it has done this shortly after a new update has come out and updating has fixed. — Chelsea

Solution: Hi Chelsea. We don’t know anything about your phone’s history so we have no idea what is causing the problem. If we can’t identify the cause, then there’s we can’t give the best advice for you. We often receive pleas for help from our readers with a similar situation (but not giving us any helpful information leading to the problem) so our suggestion for you is to do the basic software troubleshooting such as:

  • cache partition wipe,
  • observing in safe mode,
  • Installing app updates, and
  • factory reset (steps provided above).

If nothing will improve the situation at all, you then have to send the phone to your carrier, Samsung, or to any relevant party that can help check the hardware or replace the unit.

For reference, below are the steps on how to do the steps mentioned above.

How to wipe the cache partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to boot an S6 to safe mode

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #4: Galaxy S6 edge screen stays black, won’t turn on

Greetings. My Samsung S6 edge stopped working and I tried every trick out there. One afternoon I placed my phone aside and when I came back to it it was blinking blue. I assumed I had a message so when I tried to turn on the screen nothing happened. I knew for a fact that it was charged and the since It was blinking I thought it was on so I searched up what to do in this case. I did what they asked and nothing happened. After a while the blinking stopped all together and still my phone won’t turn on. I charged it with wireless, the computer, and with fast charger, but still it would not work. I used up most of the storage of the phone so I’m guess that might be a factor of why it stopped. Please help for I know not what to do. Thank you so much. — Abbie

Solution: Hi Abbie. Unfortunately, there’s very little that we can do if the phone is completely dead at this time. If it doesn’t show any signs that it’s on at this time, there’s most probably a bad hardware somewhere causing it. The only thing that we can suggest for you is to try and see if you can turn the phone to alternate modes. If it will power on to, say, Recovery mode, then you may be able to fix it by doing a factory reset. Here are the steps on how to boot your S6 to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your phone stays dead or won’t respond to any of the hardware button combinations above, you have to send it in for repair.

Problem #5: Galaxy S6 Phone app not working properly, phone numbers are shown in different format during calls| Galaxy S6 SIM card error during calls

I’ve been having several issues with the “Phone” app. I’m using a Galaxy S6 with Straight Talk, though the phone was originally from Verizon.

1) When receiving a call, the displayed number is shown in a weird format, as if it were an international call. For example: 12 34 546 890 instead of 123 456 7890.

2) When I try to call companies with automated machines answering, like my bank, the machine can’t seem to understand what number I press. Example: “Please enter the last four digits of your social security code.” 1234. “Please enter the last four digits…”. But when I try on a different phone, it works perfectly.

3) Sometimes my calls will cut out in the middle with the message: No SIM or SIM Error.

4) People complain I’m very quiet on the call, despite my microphone working fine for other applications. — A03.mia

Solution: Hi A03.mia. Every network usually modifies vanilla Android developed by Google to cater to their own needs. This means a Samsung device of the same model from two different carriers will have two different firmware versions and apps.  Using a Verizon phone in another network like Straight Talk will not necessarily mean all the pre-installed apps like the phone app will work as expected. Right now, the firmware that’s running in your phone is still basically that of Verizon and this may be the reason why you have a number of concerns. Your Verizon phone may be unlocked, which means its network function has been modified to allow it to work in a non-Verizon system, but basically, a lot of Verizon stuff are still running (or not running), which may be causing all your problems.

Sadly, we are not aware of any modifications that can address all or some of your issues. Code changes may be able to address some problems you mention here but we are not aware of anyone who published an alternate firmware that you can flash to fix them. Try to visit other Android forums (like XDA Developers) that hosts active modders to see if they can give you a good firmware to install to remove Verizon restrictions or address the problems you’re having.

Problem #6: Galaxy S6 won’t reboot randomly when connected to a charger

We have a Galaxy S6 and have had trouble with the phone constantly restarting. We have done some research and seen the ‘on/off’ button being defective and forcing the phone to restart constantly. I would believe this to be the case with my phone as well except for the fact that the phone works fine when plugged into a power source (a laptop). The phone was not reliant on a wifi network source and worked for a few minutes once, but otherwise restarts randomly. Please let me know what we can do if there is a reason why the battery seems to be failing or the power switch could cause an issue like this. Thank you. —  Tom

Solution: Hi Tom. If the phone works normally and does not reboot on its own when it’s connected to a charger, then a bad battery is possibly dying at this time. Since you can’t just take out the battery and replace it, we suggest that you let Samsung or an independent service center replace it for you.

Problem #7: Galaxy S6 can’t answer calls when using another SIM card

I have a Samsung Galaxy S6 and the issue is when I have an incoming call. I try to answer the call and when I drag the green button to answer the call, suddenly Miss call happens and I could not answer the call. And I should tell you one more thing that if I change the SIM card to a special telecommunication company that is called Roshan telecommunication company in Afghanistan, then it works properly. I mean I can receive any calls and the phone works properly but if I change the SIM card to other companies, then I’m unable to receive any calls. I guess Roshan company has done something with the phone and this is what inside the Android system. — Reza

Solution: Hi Reza. Good observation. If Roshan Telecommunication is your carrier, then you should work with their technical support team to fix a possible incompatibility issue. In case Roshan Telecommunication is not your carrier, you still want to talk to your carrier about it so they can tell you if your phone is properly configured to work with other networks.

As far as device troubleshooting are concerned, you are limited to doing the basic stuff like wiping the cache partition (steps provided above), clearing the Phone app’s cache and data, and factory reset (steps provided above).

To clear your phone’s Phone app, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #8: Galaxy S6 wifi won’t turn on

Hi. My wifi will not turn on for my Samsung Galaxy S6. Every time I press the wifi button, it stays a light green color like when it’s about to turn on. I turned the device off and held the power button until Samsung Galaxy S6 appeared in screen, then I let go of power button, directly pressed and held the volume down button until I saw safe mode. And I tried again. And still the same problem. So i know it’s none of my applications or anything. It has to be the phone or something.

I really don’t wanna throw this phone away. It’s in really good condition. It’s my roommate’s — basically my brother’s phone who recently passed away. And I’d like to be able to use it because i currently have a Samsung Galaxy J7. But if you could please possibly help me. Maybe it’s the wifi antenna on the inside loose or something.. please and thank you. Your time is greatly appreciated! — JT

Solution: Hi JT. Do a factory reset and proceed from there. If wifi stays unresponsive after you return all software settings to a clean slate, then you can assume that hardware malfunction is to blame and you will have to send it to a service center to be fixed.

Problem #9: Galaxy S6 screen flashes yellow and stays black, overheating, and charging port not working

Hi. I hope you will be able to make sense of this explanation! I have a Samsung S6 purchased brand new just over 1.5 years ago. For the last month, whenever I try to open the phone using either the power button or home screen button, I get major flickering on the screen. The whole screen, and sometimes just part of it, will flash yellow and then go black. This will happen several times and I will eventually force it to turn off by pressing volume button and power button together. It will work for a bit and then same issue again. It has been getting worse over the last few days. I also think there may be an issue with the charger port as the charger isn’t slotting in well and keeps slipping out. Please help!! Regards. — Anjum Ps i don’t know what version im running. — Anjum

Solution: Hi Anjum. The symptoms you mention here all points to bad hardware. Do a factory reset to check if it’s being caused by a software bug (we doubt it). The problem reappears after a factory reset and without the third party apps, have the phone repaired or replaced.

If your device was physically impacted or damaged before, skip the factory reset and go directly with repair. You can’t fix a hardware issue by doing some software hacks.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy Note 3 unable to connect to mobile data

note 3 mobile data connectivity

Having mobile data connectivity problems on your Samsung Galaxy Note 3? This post might very well offer the solutions you’re looking for!

Below are 8 problems shared by other Note 3 users to us. Most of these problems are likely to have network-related causes than device-related ones but we post them anyways to educate our every growing Android community.

If you have your own connectivity problems to share to us, please don’t hesitate to use the link provided at the bottom of the page.


 

Problem #1: Samsung Galaxy Note 3 unable to use Straight Talk’s unlimited mobile data plan

I live in and bought the phone in Bahrain. I’m in the United States — Montana — for 2 months. I bought the Straight Talk unlimited plan (which worked on my Samsung Galaxy S2 last year), but I have no data other than Wi-Fi. Checked all the settings with Straight Talk; they are all correct.  The phone is not rooted, neither was the S2.  Ideas?? — Sue

Solution: Hi Sue. Checking the phone’s APN settings is only one of the things that you can do to resolve your issue. Another important consideration is to ensure that there’s no hardware problem that’s preventing you from connecting to Straight Talk’s network. Try using another SIM card and see if that works. If it does, you want to narrow down further to see if there are any billing-related causes from Straight Talk’s end.

Problem #2: AT&T Galaxy Note 3 with Straight Talk SIM unable to connect via mobile data

Okay. I have an AT&T phone put on Straight Talk. That phone broke so I got one just like it. And now that I have had this phone my internet is not working. I can’t browse the web or send and receive MMS. Also I cannot download any apps unless I’m connected to Wi-Fi. An some of them require the internet which I cannot use. — Shane

Solution: Hi Shane. The most likely reason for this trouble is the incorrect APN settings on your phone. If the APN values have been changed for some reason, or if the phone has been using a totally different one, it will not be able to establish a connection to Straight Talk network.

Have you tried calling Straight Talk about this?

Below is the APN settings from Straight Talk that we know. You must verify with them is these values are still valid at this time.

Name: Straight Talk

APN: tfdata

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: https://mms-tf.net

Multimedia message proxy: mms3.tracfone.com

Multimedia message port: 80

MCC: 310

MNC:410

Authentication type: Not set

APN type: default,supl,mms,internet,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Turn APN on/off: APN turned on

Bearer: Unspecified

Mobile virtual network operator type: None

Mobile virtual network operator value: Not set

Alternatively, you can also use their online resource in updating your mobile data values.

Problem #3: Galaxy Note 3 cannot connect to mobile network and no options to turn on data

SAMSUNG GALAXY Note 3 CAN’T CONNECT USING MOBILE DATA and when i go to settings and go to more selections it’s only a VPN and no other selections to turn on my data. I did a factory reset the day all this stared taking place. — Janell

Solution: Hi Janell. You did not mention to us if you were able to use mobile data before on this device. If you were, an update or a third party app may have messed up the phone’s core function, preventing you to communicate with remote network servers to allow mobile connectivity. Please restart the phone in Safe Mode and see if it makes any difference. While in this mode, the phone will still allow you to connect to your network normally but will prevent third party apps from running. Here’s how to do it:

  • Turn the device off.
  • Press and hold the Power button.
  • When ‘GALAXY Note 3′ appears on the screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting. It may take up to 45 seconds for the device to load safe mode.
  • ‘Safe mode’ will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode.’

Other third party apps may still load even when on safe mode. If nothing changes after doing it though, you can do another round of factory reset and try connecting to your network again without installing any apps first. That way you will know for sure if there’s a problem with your phone, or if you need to check with your carrier for more network- or account-specific support.

Keep in mind that if there are any outstanding billing-related problems, your phone may be restricted from using mobile data. Please talk to your carrier for assistance.

Problem #4: Galaxy Note 3 cannot establish good connection to Cricket 4G LTE

I bought a Samsung Galaxy Note 3 unlocked T-Mobile from a friend. I use Cricket as my service provider(AT&T first but same problem) but the problem is I only get my 4G LTE connection like 4% of the time but most of the other time it’s on “e” about 96%. I’ve tried to Google APN setting and even tried the *#2263# settings. The phone was factory restored when it was given to me so I don’t know what to do. I really love this phone and don’t want anything else. Would you know any APN settings or something else I can try? — Blake

Solution: Hi Blake. The APN settings on your phone must be specific to network (SIM card owner) you are trying to connect to. Below are the Cricket APN settings we know but you have to validate them with Cricket technical team to be sure.

Name: Internet

APN: ndo

Proxy: Not Set

Port: Not Set

Username: Not Set

Password: Not Set

Server: Not Set

MMSC: mmsc.aiowireless.net “add http : // ”

MMS Proxy: proxy.aiowireless.net

MMS Port: 80

MCC: 310

MNC: 150

Authentication type: Not Set

APN type: default,mms,fota,hipri,supl

If your phone does have the correct APN settings, the problem may also be coming from Cricket’s own network in your area. If their 4G LTE service is unreliable or if you are from their service towers, the signal going in to your phone may be intermittent.

If you have another LTE capable device, try inserting your SIM card to it and observe how the connection goes.

Problem #5: Galaxy Note 3 won’t connect to mobile data after SIM card was used on another phone

Hi, I’m currently having issues with my Note 3. My phone wouldn’t hold a good charge for a while. And so I got tired of it so I took out my SIM card and switched it back to my phone before the Note 3. Now that I’ve put my SIM card back in the Note 3 my phone has reception but I can only make texts and phone calls. It won’t connect to my mobile data. And I would really like if you would help. Please and thank you — Morgan

Solution: Hi Morgan. Hi Morgan. Are you getting any error messages when trying to connect to the internet via mobile data? Also, have you tried checking if there are no account or billing restrictions preventing you from using mobile data?

The second question should only be answered after checking with your carrier so make you do that first.

Kindly get back to us to provide more details so we can continue helping you.

Problem #6: Galaxy Note 3 fails to connect via mobile data after updating to KitKat 4.4.4

I have had my phone on Straight Talk for a while now. Everything is fine with my account, but after I did the update from 4.4.2 to 4.4.4 in Kies3 my mobile data just won’t turn on. I have the APN setting correct, triple checked from multiple sources, unless somehow the APN settings could change due to the firmware upgrade? Please help, thanks for your time and experience. — JC

Solution: Hi JC. The best source to get accurate APN settings should be from your carrier. We know that APN settings should be pushed automatically to a device once a valid SIM card is inserted but the update may have changed some values that we don’t know of.

Assuming, however, that your APN settings are all correct, you can narrow down the possible causes by doing the standard phone troubleshooting like deleting the Note 3’s cache partition, restarting in safe mode, uninstalling apps, or doing a factory reset.

Please visit this post for details on how to do these solutions: Samsung Galaxy Note 3 Tutorials, Tips, Tricks and How Tos

Problem #7: Galaxy Note 3 getting “mobile network not supported, error code 7” error

Hi. I need your help my Note 3 which cannot connect to mobile data…I was just using it last night then today when i tried using it it’s not even showing the 3G icon. When i rebooted my phone, I’m always getting the message “mobile network not supported, error code 7”. How can i fix this ? — Marbee

Solution: Hi Marbee. Some Note 3 settings must have been changed which resulted to this problem. Have you talked to your carrier about this error code? Some error messages are specific to carriers so their technical team can easily diagnose a problem. Please seek their assistance in this matter.

Problem #8: Galaxy Note 3 unable to send and receive emails when connected to mobile data

I have two problems:

  • My phone has inadvertently moved into Easy Mode.  Although I have gone into Setting > Device > Easy Mode, it shows that it is OFF.  How do I return my phone to its normal operations.
  • I can only receive and send emails via WiFi. I subscribe to AT&T but get no emails unless I’m connected via Wifi. I have gone into Setting > Connections > More Network > Mobile Networks, and have checked Mobile Data and Data roaming. When I click on Network Operators > Search for AT&T MicroCell, I repeatedly get the same message: “Failed to connect to mobile network via AT&T MicroCell. Try again.” I keep trying but to no avail. How do I get emails via telephone when I’m not connected via WiFi? Thank you. — Art

Solution: Hi Art. There’s really no accurate explanation why your Note 3 is stuck in Easy Mode. We recommend that you do a factory reset to refresh the firmware.

For your second concern, you have to check a few things to isolate which one is the cause. Depending on the app you are using, make sure that all your email sync options allow for both type of connections–Wi-Fi and mobile data. If this is a corporate email account, there is usually an option you can choose from on how you wish to sync your emails. Just ensure that this is taken cared of before doing other stuff.

Another logical thing to do is check with your carrier if there’s some settings on your phone that’s amiss. For example, if you are within coverage of your local network, you don’t need to enable data roaming. To see how your phone should be configured, please contact your carrier’s support team.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix Camera, Screen Rotation Problems on Samsung Galaxy S5 [Part 1]

More camera-related questions have surfaced after Android Lollipop was rolled out several months ago so this post is dedicated to helping our readers having this problem. Below are some of the issues that are commonly happening in S5s around the world. We expect to add more posts about this topic so keep watching for more!

S5 camera

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

——————–

Problem #1: Gift Samsung Galaxy S5 has 5MP camera instead of 16MP and won’t read SIM cards

Hi. I got given a Samsung Galaxy S5. I am not sure if it is fake or not the only difference I can spot is that it has a 5MP camera not the 16MP. It also will not read the SIM card or any SIM card. It connects to Wi-Fi and can use the Internet.

 Thank you. — Candice

Solution: Hi Candice. A genuine Samsung Galaxy S5 sports a 16MP rear camera and a 2MP front-facing camera so the device you have may be a well-built knockoff. Below are some of the things that you can do to check further is your device is not the real deal:

  • Check if a fingerprint scanner on the Home button or a the Heart Rate Monitor below the LED flash are present. Fake S5 phones do not have these expensive sensors.
  • Check how photos your phone’s camera fares with a genuine S5. We notice that some fake S5s have missing camera features as well like the built-in real-time HDR or Selective Focus.
  • Some pre-installed Samsung apps that include ChatOn, S Health, SideSync 3.0, Samsung Content Viewer, or S Health may be missing. This is true despite the fact that your phone may still have the Google Play Store app.
  • Verify if some of the unique features of an S5 like Smart Stay or other smart features are present. If they are missing, then you have a fake one.

Problem #2: Samsung Galaxy S5 showing “camera failed” error after an update

Hi. I hope you can help me. I recently purchased my S5 and it has been running fine up until recently. When on browser sometimes I cannot scroll down so I have to delete all open applications and then go back on browser. It has also been lagging when making a call as it starts ringing before showing on screen.

However, after doing a few updates a couple of days ago…now my camera keeps saying ‘camera failed’.

I have restarted my phone, cleared cache, etc with force stop, checked in Safe Mode if it may be a corrupt app update or any app itself if the camera works in safe mode but still nothing. I did use 360 boost and a trojan was detected which was disabled apparently by this 360 app.

From what I have read on your page I only have one more option to see if the camera will work which is the factory reset but could you please tell me how to save all my messages somehow somewhere with my phone so I can access and put everything back on my phone as before? I don’t mind reinstalling the apps but I would just like to know how to restore my phones messages, contacts, bookmarks, calendar and ( if possible ) logs before I try this as a last option. Can all this be restored once I log into my Google account? If so how can I save everything as it is now first? I don’t know my Samsung account details. I hope you can help me. Thank you very much for taking the time to read and reply. Hope you hear from you soon. — Kiran

Hi mate. I’m having problems with my S5. My camera won’t work and the battery life has recently got very bad.

It all started to happen after I recently  updated it.

I tried to backup all my music and apps to my computer, because i was going to factory reset the whole thing to see if that helps, but when i went to do that it started to upload everything then it stopped and said something about my processor and it can’t send anymore. Also I tried to transfer all my music to SD card but it only transfer about 90 songs then stops.

So what do you think i need to do to get everything backed up? Can the processer on my phone be damaged/can it be fixed if so? And also how do you know if your phone is rooted or not rooted? Would it help my s5 if i had it rooted? — Thomas

Solution: Kiran, we suggest that you proceed with your plan to perform a factory reset. This will not only erase any remaining malware in your phone but will also ensure that you have a clean version of Android afterwards. Be careful when installing apps afterwards though. Doing a factory reset is useless if you will re-install the same exact apps in your phone. Make sure that you only install trusted third party apps.

Now, if you want to keep personal data and messages before doing a hard reset, you can try using Helium – App Sync and Backup. This is a third party app that we are acquainted with and is known to work flawlessly but it’s up to if you want to dig deeper to see if it suits you. We know that it can store messages but you may have to tweak some settings and use the Helium Messenger app temporarily to keep them. We don’t endorse this product so use it at your own risk. It does have a solid rating in Google Play Store and one of  our members in TheDroidGuy has used it without any issues.

One of the reviews from the Play Store has this to say about how to keep messages:

“Worked well. I needed Helium to restore data after performing a factory reset. Helium didn’t restore a few apps, but they didn’t have any special data, so not a big deal. It also didn’t restore any of my voicemail messages, which was an unpleasant surprise. Helium initially didn’t restore text messages, apparently because I restored across Android versions. Then, I found the tip to temporarily change the restore settings to use Helium’s messenger. Suggestion: change the Helium Messenger warning to say “Temporarily switch to Helium Messenger to restore messages correctly” (Dave Buehmann).

Keep us updated if this works so we can help other users who may encounter the same situation in the future.

Thomas, try using Samsung Kies first in creating a copy of your files to your computer to see how it goes. If that won’t work, you can also utilize apps that provides cloud services like Dropbox. Most of these cloud-based apps are not free though so you need to invest in them to ensure you won’t lose your files. You can also use Helium like Kiran’s case but the app may only give you a limited amount of storage space.

As regards the processor question, the answer depends on the error message you are getting. Keep in mind that if there’s a problem with a smartphone’s processor, a device may randomly reboots on its own or may fail to do even the most basic task. Try calling Samsung or the relevant party and consider getting a replacement instead to ensure that you have a good working device.

Problem #3: Samsung Galaxy S5 freezes when trying to take a picture using stock camera

Dear All. From yesterday, I have a problem with my phone (Samsung S5). Apparently this problem is linked to camera of the device. Almost after every attempt to make a photo, the phone becomes frozen. Kind regards. — Emin

Hi. I’m using Samsung Galaxy S5. Recently I have a problem. When I tap on the Camera app, it will show black screen. Need to power off the phone and on it again, then camera app can be used for a while and will back to black screen again. I did go online and search as some said is camera bug and some said is other problem. I did try clear data and clear cache but never solve the problem. I also called up technical support hotline also never solve it too. May I know is there any solution for it? Thank you. — Shan

Solution: Emin, we suggest that you do what Shan had tried initially, that is, to clear the camera app’s cache and data. Just like any other app problem, most camera app issues can be fixed by erasing it’s cache and data. You can also delete the cache partition of the phone to ensure that all other apps that may be affecting camera app’s function are okay.

Shan, performing a factory reset is actually a necessary troubleshooting step that you have go through to isolate the issue. Alternatively, try to boot up the phone in Safe Mode and see how the camera works when third party apps are disabled. Any of them may be to blame. It’ s a known fact that some third party camera apps can hog resources and skew the stock app’s function.

Problem #4: Samsung Galaxy S5 camera lags and slow in opening photos

Hello. I have had my S5 since early last year and it has been a champ until I updated to Lollipop in March. My provider is Verizon. Since the update I have noticed the following glitches:

  • I get popups that say “Unfortunately contacts has stopped” and “Unfortunately Touch Wiz home has stopped.” There was another one that I can’t recall at the moment and the “contacts” popup occurs multiple times daily. They popup randomly when I am using various apps or features of the phone. There does not seem to be a problem with either contacts or TouchWiz that I have noticed.
  • My incoming call ringtone volume raises and lowers on incoming calls. Basically it gets loud and then goes silent and repeats. I cannot find any setting in the phone to change this although I believe there was a setting for this prior to Lollipop.
  • There is also VERY slow performance for some features like accessing photos from the camera. For example, I take a picture and there is a thumbnail of the picture in the bottom corner of the camera screen.  I touch the thumbnail to open it and the phone kind of freezes for a few seconds and then the photo opens. Also, the camera is VERY slow on focusing and taking pictures in many different lighting settings.

I have seen your prior posts regarding the image stabilization setting but my phone does not seem to have that setting for the camera. It does have it for the video camera though and it is off. I have wiped the cache a couple times. I have cleared the cache in the app. I tapped the camera lightly on a counter and the camera worked flawlessly for a few pictures but then slowed down again.  The reason I tapped it is because some random person told me he was having the same issue with his S5 and when he, for no particular reason other than frustration, slammed it on a counter the camera started working again.  Problem with the shutter?  I would prefer not to do a factory reset but do I have any other option? — Mike

Solution: Hi Mike. We have decided to publish your letter under this post because it appears that the main problem has something to do with the camera function. Another reason is that the first two issues can only be resolved by doing a factory reset, which in turn, can be a fix for your camera app trouble. Updating to Lollipop is a major operating system overhaul and has apparently become not as smooth as what Google was hoping for. A lot of many different issues have emerged owing to a lot of factors involved.  There are only two things that you can do to try to resolve the problem:

Owing to the nature of the problem which is software, restoring the phone to its original settings is the main key here.

Problem #5: How to fix “Server error occurred. Restart camera” error on Samsung Galaxy S5

When I open up my camera app I get a message saying “Server error occurred. Restart camera”. What can I do to fix this? I can’t take no pictures at all. This phone is a Samsung galaxy S5. — Dee

Solution: Hi Dee. This error is a generic one, meaning any Samsung device shows this message when it’s camera app fails to load properly. Here are the things that you can do to fix it:

  • Do a soft reset. Turn off the phone completely and remove the battery for at least 30 seconds. After that, restart the phone and try the camera app again.
  • Clear the camera app’s cache and data.
  • Clear the phone’s cache partition.
  • Boot up the phone in Safe Mode to verify is third party apps may be causing the problem.
  • Try using a different SD card.
  • Perform a factory reset.

Problem #6: How to fix Samsung Galaxy S5 camera rotation problem

Him his. . Just wanted to let you know that I am having the same problem that Mike (another user, not the Mike mentioned above) has about screen rotation. Since the newest update on my phone, my phone screen does not rotate either just as he said of his system. The rotation app is ON,  but no matter what system you are using- text, email, Internet, camera rotation does not work. 

I’m going to go back to the factory reset and this is not the only issue I have  encountered with the latest update.  Others include:

  • an alert when using your car’s Bluetooth that sends message out saying “I am driving now. I will call back you when I get home.” I could not turn it off nor could the Verizon rep.
  • And texting that skips spaces on its own…a couple irritating new features.

I’m beginning to hate this phone again…and I was forced “by phone”  to UPDATE.  I ignored the suggestion till the phone shut  itself off and forced thru the updates. Sometimes, tech updates suck!!

Any suggestions you could make would be helpful. Thanks — Terri

Solution: Hi Terri. Just like the folks above, please try to clear the camera app’s cache and data first before doing a factory reset.

Doing a factory reset will erase the settings and configuration in your apps including the one for your Car Mode. We think that the error “I am driving now. I will call back you when I get home.” may be coming from your Car Mode app so performing a factory reset will also eliminate that nuisance. The problem with your messaging app skipping spaces may also be fixed by it so needless to say, factory reset can potentially cure all the ills in your phone right now.

Problem #7: How to use default Gallery app instead of Camera Roll when sending photos

Dear Sir/Madam. I would like to get rid of my camera roll and make Gallery my Default. For some reason it changed overnight. If I send pictures to Facebook, I get camera roll and not my Gallery where the pictures are. I looked everywhere  for help and I can’t find anything on this topic.  Please help because it’s very frustrating!!!  Regards. — Steff

Solution: Hi Steff. The most recent feature of the Gallery app forces a user to how you describe the problem. It’s a design change which we cannot undo at this time. However, if you don’t like the updated Gallery app features when sending photos, try to uninstall the updates of this app. Here’s how:

  • Go to Settings.
  • Tap Application Manager.
  • Scroll to Applications section.
  • Swipe to the left to go to All tab.
  • Find Gallery app and tap it.
  • Tap UNINSTALL UPDATE button.

Problem #8: Selective focus camera mode not working properly after updating Samsung Galaxy S5 to Lollipop

Hello there, I’m Albert. I have just recently bought a Galaxy S5 and the main reason why I chose this phone over others was due to the camera and it’s features and in particular the Selective Focus mode. I want to make it very clear that I do know how to use the selective focus mode on the S5 and had done so a thousand times while my phone was running the KitKat firmware, but as soon as I updated to the Lollipop firmware my camera has become increasingly frustrating. My selective focus mode does NOT work. Everytime I focus in on an object and take the picture I get an error and I have attached 3 pictures, the first one is of the error message that I get and the second and third one are of the pictures I took using the selective focus without focusing in on anything so basically whenever I try and focus on something and I want to make it clear that when I say focus I do not mean zooming in, I mean just focus the camera on an object/person and I try to use the selective focus mode it gives me an error every single time but if I do not focus and just take the picture using the selective focus it does work but then it does not blur out anything and even if it does it blurs random things. I am literally begging you guys at the DroidGuy to please address my problem and give me a solution. I’m a really big tech geek and I love taking pictures and this glitch in the lollipop update has been a real big pain for me especially after shelling out a lot of money. Thank you. — Albert

Solution: Hi Albert. It must be tough to be in your situation but we do know that Selective Focus feature does not always work as expected. Even us here in the DroidGuy find the feature a bit tricky to use. In shooting under this mode, kindly consider these factors to give yourself a higher chance of success:

  • Ensure that the subject is clearly distinguishable from the background.
  • The subject must be less than 1.5 feet from the device. We tried to capture our subject beyond this limit and we consistently got the unsuccessful message.
  • Plain walls as background do not always work compared to backgrounds with some objects in it.
  • The foreground subject must be still.

We don’t think this is a camera app issue but you can always try to delete the cache and data of the said app to check if something changes.

Problem #9: How to enable  Review pics/videos feature in Samsung Galaxy S5

I purchased a Galaxy S5, model SM-G900WB from Bell Canada two weeks ago. It is running Android version 5.0 Lollipop (which I’m not impressed with).  Here are some of the problems I’ve been having with it since I purchased it that I am looking to resolve:

  • Even though I’ve unchecked all the applicable boxes, the notification LEDs continue to light up even though I don’t want them to.
  • I am unable to change my Call Barring settings because it asks for – but does not accept – my four digit PIN or any of the supposed “default” PINs I’ve found on-line
  • Is it possible to set the phone so it opens to a default group of my choice when I click on the Contacts icon?
  • When I take a photo with the “Review pics/video” feature enabled, the photo I’ve just taken remains on-screen forever; unlike in previous Android versions where you would see the photo for a few seconds before it automatically reverted to camera mode again. Is there a fix for this other than turning off the Review feature altogether?

I appreciate any assistance you might be able to provide. I looked through your site but couldn’t find answers to these issues. — Mchl

Solution: Hi Mchl. The new Lollipop update has been a source of both pleasure and annoyance ever since it was released.  You are not the first to report problems after updating to Lollipop so we understand where you are coming from. Anyway, for your first concern here, we suggest that you go to Settings>Applications>Application Manager> ALL apps>Messages and uncheck the notifications box there. While this only applies to notifications for text messages, you can do the same for any other app you don’t want to receive LED notifications from. We find this effective in killing the blue LED notification.

For your call barring issue, try to remove the SIM card from the phone first and restart the device before attempting a call again. If that doesn’t work, perform a factory reset.

The answer to your third question is no. We tried it on our end but there is no such option to pull up a particular group automatically when you load the app.

Lastly, the new Lollipop camera app does not offer another option to show a captured photo on the screen like the way it was shown in KitKat and Jelly Bean. You have to either turn “Review pics/videos” off or on.

 

 

Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

How To Solve Samsung Galaxy S3 “No SIM” Card Problem

Galaxy S3 No SIM Card Problem

We have already answered some questions regarding the Galaxy S3 “No SIM” card problem and errors related with it. However, the information we’ve provided wasn’t enough especially for non-savvy users pushing them to send us email asking us to provide more detailed tutorial on how to solve the problem. So here it is…

Overview of the Problem 

No SIM card error on the Galaxy S3 is not really a serious problem, however, it occurs indiscriminately. So anyone who has the phone can experience this problem anytime, anywhere. Another thing is that, nobody knows when the error pops up. The worst case scenario would be if the user is in a place where he or she has no access to other SIM packs when this problem occurs.

Possible Causes 

There could be a lot of factors that may result to No SIM card problem. Fortunately, majority of users who reported to have experienced this problem said the issue can easily be resolved. So, if you are experiencing this issue right now, it could be because of one of the following:

  1. Phone Load Time – every time a smartphone is turned on, it loads a bunch of drivers and services necessary to run all system apps. However, there are times when the phone loads a little slower than usual and that could be the reason why the SIM card is not detected immediately.
  2. Loose Connection – if one of the pins cannot touch the interface on the SIM card, the system reacts immediately popping the No SIM card error window. It is actually one of the most common problems cellphone users can experience.
  3. Corroded Interface – over time, the SIM card’s interface will accumulate dirt for some reason. When this happens, the pins and the connector couldn’t establish a good connection that would lead to the problem.
  4. Damaged SIM Card – this isn’t a rare problem, in fact, many of SIM card-related problems were caused by damaged SIM packs. If you’re tied to an operator, one call to the hotline could solve this problem.
  5. Damaged Phone Connector – of all possible causes mentioned here, this one’s rare but it doesn’t mean it couldn’t occur to you.

Solving No SIM Card Problem 

The best thing for any use to do when this error occurs is to use the elimination process in determining what caused it.

  1. Try rebooting your phone first and wait until it’s fully active to see if it still displays the error.
  2. After a reboot or two and it still persists, turn the phone off and open the back panel. Take the battery out and then the SIM card.
  3. Using a soft and clean cloth, gently rub the SIM card’s connector to clean it. Re-insert it and turn the phone on to see if the problem was solved.
  4. After doing the above steps and the error still shows, it’s time to use a bit of unorthodox way. Try to see if you can insert a small piece of paper between the tray and the SIM card. Doing this will push the card a little more onto connectors. If it were a loose connection causing the problem, this step can solve it.
  5. Test the card with other phones and see if it works. If it does, then there isn’t a problem with it, it’s the phone. But either it is the phone or the SIM card that has a problem, you need to call your provider so the card or the phone would be replaced.

The first four troubleshooting steps can actually be done within five minutes and in that span of time you can figure out whether to call your provider or not.

We are still entertaining questions from our readers, so feel free to email us at [email protected] if you have problems with your phone (whatever it is).

How to fix your Samsung Galaxy Note 8 that keeps prompting a SIM card not inserted error (easy steps)

When your phone keeps prompting you with an error or warning message about a SIM card that is not inserted, it denotes that it’s unable to detect or read the SIM card. As a result, your device will not be able to carry out network-related functions such as calling and texting. There can only be two possibilities as to why this error occurs. Either the SIM card is damaged or something in your phone system is preventing the device from reading the SIM card. In short, it could denote any sort of hardware damage on the phone or faulty software. Tackled in this context is a similar issue transpiring on the Samsung Galaxy Note 8 device. Read on to find out what to do if your Note 8 keeps prompting you with a SIM card not inserted error even when the SIM card is actually inserted.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Restart your phone.

This error could be just appearing as a random glitch that is likely triggered by minor problems with the network system. Should this be the case, performing a soft reset can help get rid of the error and get your phone’s network systems back up and running smoothly again. So if you haven’t already, restart your phone or perform a soft reset with these steps:

  1. Press and hold the Power button for a few seconds until the Power off prompt appears.
  2. Tap the Restart option.
  3. Tap Restart again to confirm.
  4. Give your phone up to 90 seconds to complete the restart process.

Alternatively, you can use the hardware keys to soft reset your device, especially when it gets frozen from the error. Here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone power cycles.

Both of these restarts won’t affect any of your data stored in the internal memory so creating a backup won’t be necessary.

Second solution: Remove and reinstall SIM card.

Minor network systems glitches on the phone can also trigger the same error to show up. Usually, these can be taken care of by a device restart but if that doesn’t work, reseating the SIM card can be the next option to consider. Doing so will allow you to check and ensure that the SIM card is properly seated and not damaged. So here’s what you should do then:

  1. Turn off your phone.
  2. Locate the tiny hole on the SIM card tray.
  3. Position your phone facing up.
  4. Insert the SIM ejection tool into the hole then firmly but gently push it in until the tray pops out. Be sure to use the SIM ejection tool that comes with your device for perfect fit.
  5. Remove the tray.
  6. Take out the SIM card and check for any visible signs of damage. If you suspect the SIM card is damaged, contact your service provider/carrier to request for a new SIM card replacement. If the SIM card looks good to you, then proceed to the next step.
  7. Place the SIM card back into the (smaller) slot in the tray with the gold contacts facing down.
  8. Carefully reposition the tray in the slot then push it gently back into the phone.

You can turn your phone back on once everything is securely put back into place.

Third solution: Reset network settings.

Performing a network settings reset can help especially if the error is attributed to an invalid or incorrect network settings configuration on the phone. It’s possible that some of your phone settings are automatically altered by an update and therefore results to an error. To rule this out, reset and then reconfigure your network settings with these steps:

  1. Swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Tap Reset settings.
  7. Enter your PIN or password if necessary.
  8. Tap Reset settings again to confirm.

All data connections including Wi-Fi networks and paired Bluetooth devices, network selection mode, background data sync settings, and data restrictive settings are reset back to the factory defaults.

Fourth solution: Update your your phone to the latest Android software version available.

Installing a new update can also be the key to rectifying the error if a system bug has triggered it. New software updates usually offer security enhancements to fix any bugs and software glitches affecting certain functions on the phone. To check for available software update for your device, follow these steps:

  1. Open the Apps tray
  2. Then go to Settings.
  3. Tap Software Update.
  4. Then tap the option to Download updates manually.
  5. Tap OK and then Restart.
  6. When the restart message appears, tap OK to confirm.

Wait until the update is successfully implemented, restart your phone and then try to see if that fixes the error.

Fifth solution: Factory data reset.

As your last resort, you can perform a factory data reset on the phone if the error persists after exhausting all possible means to fix it. There might be a more intricate system issue that triggered the error prompt to keep showing up and so a more advanced solution like a full system reset is necessary. This will wipe everything from your phone system including your personal data so don’t forget to back them up before you start. If you wish to continue with this reset, then here’s how it’s done:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Go to Cloud and accounts.
  4. Tap Backup and restore. Doing so will allow you to create a backup of your important data before wiping them all.
  5. After creating backups, go back to the Settings menu.
  6. Tap General Management.
  7. Scroll to and tap Reset.
  8. Then select Factory data reset from the given options.
  9. Tap Reset to continue.
  10. If prompted, enter your credentials.
  11. Tap Continue.
  12. Then tap Delete all to confirm reset.

Alternatively, you can carry out an external factory data reset using the hardware keys to reset the phone system through Android recovery menu.

Ask further assistance

Contact your carrier for other options and recommendations if none of the prior solutions is able to fix the SIM card not inserted error on your Samsung Galaxy Note 8. Your SIM card might have got some sort of damage and so it is not working anymore. In this case, you may request for a new SIM card replacement. Or you can just take your device to an authorized service center nearby and have it diagnosed by a Samsung technician for any indications of physical or liquid damage. Service may be necessary for your phone to read the the SIM card again.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

What to do if your Samsung Galaxy S6 Edge turned off and won’t boot up successfully, other system issues

One of the problems I addressed in this post is about the #Samsung #GalaxyS6Edge that, according to our reader, turned off after the display got distorted and since then it just keeps on boot looping. This case is difficult to crack because it might be a hardware problem or just a firmware glitch. But read on to know what to do in case it happens to you.

Galaxy-S6-Edge-boot-loop

I also included other system related issues that may also occur to anyone who owns the Edge including the security error that pops up when the device’s security service detects the firmware being modified or customized. Here’s the list of the problems…

  1. S6 Edge screen got distorted then turned off and entered boot loop
  2. “Security Error: This phone has been flashed with unauthorized software & is locked.”
  3. Galaxy S6 Edge screen is black after filming a video
  4. Galaxy S6 Edge started to freeze for quick second when using third-party cable
  5. S6 Edge can’t detect SIM card after being dropped in water
  6. S6 Edge shows overheating warning even if it’s not heating up after it fell into the water
  7. Water damage left the phone dead and won’t turn on

For those who have other concerns, you may visit our S6 Edge troubleshooting page and look for issues that are similar to yours and use the solutions we provided. You may also contact us through this questionnaire and tell us the details of your problem so we can help you.


S6 Edge screen got distorted then turned off and entered boot loop

Problem: I was watching something on YouTube, then the screen randomly distorted and turned off. Its now in a constant loop on the ‘Samsung Edge S6 Edge’ boot screen. Unless something was sent to my phone, I didn’t update any firmware or go into any reboot settings.

Troubleshooting: It might have been just a system crash and might have corrupted some caches or data. In a bid to prevent all the hassles of backing up your data, try booting the phone in safe mode first:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone can successful boot in this mode, there’s a chance it can successfully boot normally. If not, then try deleting all the system caches by following these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the problem remained after wiping the cache partition, there’s a chance the cause of the problem is in the hardware itself. It is impossible to backup all your data when the phone itself can’t boot up. However, it is imperative you try doing the master reset to find out if the problem will be fixed by bringing the phone back to its default settings. If not, then you need someone who can further check the device.

How to perform Master Reset on Galaxy S6 Edge

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps. Good luck!

“Security Error: This phone has been flashed with unauthorized software & is locked.”

Problem: Hi, I just got my phone in the summer of 2015. It has been working well, although there are problems with the battery life. However, just today my phone won’t turn on when I just used it 5 seconds ago. I tried restarting it but it displays on the screen: Security error with a bright blue screen. I tried the power, volume up, home button procedure but it just turned black. What is the problem and is it fixable? Thank you so much.

Answer: I am almost certain that when you dial (if you still can) *#06# the IMEI is gone. This prompt can be tripped by unsuccessful rooting process and/or custom ROM flashing. If you didn’t do it, then you need help from your provider, however, if it occurred because you modified something, then you should know you messed up your phone’s EFS folder. It’s not a problem if you made a backup prior to doing what you were doing but if not, then you need someone who knows how to restore the IMEI or the entire EFS folder. And no, flashing the stock firmware won’t fix this issue.

Galaxy S6 Edge screen is black after filming a video

Problem: Was filming a video and then put it on the table came back 2 hours later to a black screen. Have since tried all soft and hard reboots to no luck. Tried plugging in to genuine charger and nothing. Please help. I think its a warranty job.

Related Problem: My phone was in great condition has not been dropped or no water damage. It was working just fine last night before I went to sleep, woke up and the screen was black and the home and back key were flashing. Can not get the screen to come back on. I do see the green light as to show that my phone is completely charged but the screen is completely black how can I fix this issue?

Answer: The good thing is you can always claim for warranty. However, you will have to go through all the hassles of explaining to the tech what happened and will be asked questions until the provider is satisfied and have the device replaced or fixed without any charges.

If your phone didn’t suffer from either liquid or physical damage, then there’s a chance it was just a system crash.

Just leave the phone plugged in for ten minutes just to make sure there’s enough battery to power up the hardware and then press and hold the Volume Down and Power keys together for 10 to 15 seconds. If it was just a crash, the device will reboot if not, then use the warranty.

Galaxy S6 Edge started to freeze for quick second when using third-party cable

Problem: Hey, I recently broke my first chargers wire (not the base, just the wire). After, I bought a long wire one eBay. It was very cheap, and ever since I ordered it, my phone has been freezing for a quick second and lagging. Should I buy a new charger from Verizon? Or is it too late where I won’t be able to make my phone faster? Please help.

Answer: It might just be a coincidence that a performance-related issue started by the time you started using a third-party USB cable. If the device was just charging fine with the cable, then there’s no problem with it. However, you still need to know what’s causing the freezing so I suggest you boot your Edge in safe mode to find out if the issue still occurs there. If not, then find the app that’s causing it and uninstall it, otherwise, all you need to do is backup your data and factory reset your phone.

How to Factory Reset Galaxy S6 Edge

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. From the Settings screen, scroll down to and tap Backup and reset.
  4. Scroll down to and tap Factory data reset.
  5. Read the Factory data reset details and tap Reset device to continue.
  6. Finally, tap Erase everything to initiate a hard reset on your device. Wait until the reset is complete and your phone is now reset to factory defaults.

S6 Edge can’t detect SIM card after being dropped in water

Problem: I dropped my phone in water for only a matter if seconds everything on the phone works fine the only thing is it is now not reading my SIM card at all just says there isn’t one entered at all?? But I have replaced the something tray and also used the SIM card in other phones and it does work I just wondered if there was anything I could do to get the phone to read my SIM card again? Thanks.

Answer: We don’t know for sure why the phone is acting up like this but if the issue started shortly after it fell into the water (even for a few seconds), it’s probably still be water damage, although it’s minor.

Try removing the SIM card and blow dry the SIM card slot and then try inserting it again to see if it could somehow detect it. If not, then you need a technician to do further troubleshooting.

S6 Edge shows overheating warning even if it’s not heating up after it fell into the water

Problem: I dropped my phone in a bucket of water, it works fine just says at the device is overheating. It’s not hot at all its cold, won’t let me use any of my apps because it’s over heating. I can’t even go to my settings. Hope you can help.

Answer: It looks like water has found its way into the phone and messed up one of the chips. We really can’t predict what will happen to the device it’s submerged in the water even for a second or two. But I suggest you immediately turn off your phone, don’t charge it yet, and see a technician about it.

Water damage left the phone dead and won’t turn on

Problem: Hi. So my phone fell in the toilet on Sunday as soon as it happened it took it out and wipe the phone off. When I got home I put my phone in a bowl of rice so that it could dry up the moisture that was left. After a day I tried to turn on my phone but it wouldn’t. When i plugged it into the charger it shows the battery symbol with 0% then I turned on my phone but as soon as it starts up it just shuts off right away. There were pictures that I took on Sunday that didn’t to get to back up and I’m trying to get them but the phone just wont turn on for the life of me. So is the phone done? and how will I get my pictures.

Answer: You will only recover your pictures when you can make the phone to turn on. If it charges or responds whenever it’s plugged, then there’s still a chance you can bring it to life again. Just leave it in a bowl of rice for yet another day just to make sure the moist is absorbed by the grains. After that, leave it plugged in for several minutes and then attempt to turn it on again. If it’s still not responding, then let a technician handle it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy Note 4 that died during update and entered boot loop, other system problems

When the firmware update is interrupted, you can expect to either not boot up properly or enter boot loop. That’s one of the problems I addressed in this post and it happened to one of our readers who owns a #Samsung Galaxy #Note4. Continue reading to know how to address this issue.

Galaxy-Note-4-firmware-update-failed

You can also find other system-related problems in this article including errors during updates, videos can’t be played, random restarts, etc. System issues are often rooted in the firmware and are complicated to fix but it’s necessary to troubleshoot to know what the problem really is.

  1. Note 4 died during an update, keeps restarting since then
  2. Note 4 firmware update results in error
  3. Note 4 can’t play videos recorded by its own camera
  4. Note 4 is still running Android 4.4.4 and says it’s up to date
  5. Note 4 gets kicked out or disconnected from a Wi-Fi network
  6. Note 4 restarts on its own after 3 days of usage
  7. Verizon Note 4 can’t recognize SIM cards from other providers

For those who have other issues, visit our troubleshooting page as we already addressed hundreds of Note 4 issues before. We may have addressed your concern already so try to find ones that are similar to yours and use the existing solutions. You may also contact us through this form but make sure to provide all necessary information about the problem so we can give you more accurate solutions and troubleshooting steps.


Note 4 died during an update, keeps restarting since then

Problem: My phone died during an update. Ever since then, when I turn it on it goes past way through the update / application optimization then resets. I’ve tried ODIN and other methods to overcome it but nothing seems to work.

Troubleshooting: In other words, the update was interrupted during installation. Well then, the boot loop is the expected result and the most effective way to fix this problem is to manually flash the firmware. You may flash the firmware prior to the update or directly install the recent version. This is the only option left for you since your phone has an incomplete firmware.

Note 4 firmware update results in error

Problem: It appears there’s an update for lollipop but whenever I try downloading it, it finishes and then when it restarts to update it turns off and then error!

Troubleshooting: First of all, make sure there’s enough storage space in your phone or better yet, transfer some of your files, pictures, videos and apps to your micoSD card if you have one mounted on your phone and then try again. If the firmware update still returns an error, then use Smart Switch to update your device. That always works.

Related Problem: The past couple updates of my phones operating system have been unable to install after downloading. Through the install process the AT&T logo will come up with a percentage bar and it will get to 1% and then i will see the andorid logo and it says error and then the phone restarts and a message comes up that says installation failed.

Related Problem: Hello. I have two issues i am currently experiencing. It wont allow me to install the latest software update. When I attempt it says processing failed. And my gallery is not storing my instagram photos in the gallery.

Related Problem: As I indicated the bob I’m having difficulties that download any updates nothing is coming to my phone want to update my current operating system which I believe is lollipop it is never updated since AT&T send me the updates when I try to do it at your sister it goes through a long process of downloading about seven hundred megabytes of data to update and then it tries to install and then finally it fails at the end this is the problem.

Note 4 can’t play videos recorded by its own camera

Problem: My videos out of nowhere can’t play. On the gallery it shows my videos along with the pictures I have taken, but upon tapping on the video to watch it, it slaps me in the face with a “cant play video.” I don’t know what may have caused this to happen.

Troubleshooting: We could have been more helpful if you provided more information but anyway, if your videos and photos are saved in the microSD card, there’s a chance the latter got damaged or became unreadable. Try using the My Files app and go to the directory where the videos are saved, if you can’t go through, then it’s a microSD card issue. However, if you can actually browse through the SD card or if you saved the videos in your phone’s storage, then it’s probably a problem with the video player.

Assuming you’re using the stock video player, try clearing its cache and data and if that won’t work, then try to copy your videos to a computer and play them. If they won’t play in your computer either, they’re corrupt.

If you don’t want to do the factory reset to resolve this issue, then the only workaround left for you is to use a third-party video play and I thing MX Player is among the most used players out there.

Note 4 is still running Android 4.4.4 and says it’s up to date

Problem: I have a Note 4 running 4.4.4 i have tried multiple times to update to the next version, however when i check for updates, it tells me my current software is up to date. I’ve even tried connecting my phone to Samsung Kies to update. It  gives me the same excuse.

Answer: It means one thing: your service provider doesn’t support firmware upgrades. But I want you to verify it for them. In case they support updates, then ask the rep if he/she could push it to your phone. However, if the rep says they don’t support that, you have no other option but to resort to manual firmware installation if you really want to have the latest Android version on your phone. You can do it by yourself using Odin or you can find a tech to help you with it.

Note 4 gets kicked out or disconnected from a Wi-Fi network

Problem: Hello. I have a Note 4 and am just recently experiencing some issues with my Wi-Fi. My wifi actually works great except for one area in which it recently worked before. By area I mean away from home in a different county.

Funny thing is this is the same provider (frontier communications) in this area as it is at home. I enter the password and everything works great then about 45secs later it just goes away.  I have to renter my password again and works then kicks me out again. Again only in this area.

Answer: If you’re experiencing this problem with one Wi-Fi network only, then it’s obvious the problem isn’t with your phone but with the network. Perhaps, you are not allowed to connect to the network or somebody is intentionally kicking you out. I suggest you contact the IT guys regarding this matter especially if you have a clearance to connect to the network.

Note 4 restarts on its own after 3 days of usage

Problem: Please, I want to really know what’s wrong with my phone. I use a Samsung Note 4 (sm-910H) model, and the issue I face is the restart issue. My phone restarts every three days of active usage. Whenever my phone is up for three straight days it will restart the 3rd day and everything will work normally. Want to know if this is a serious issue or I should ignore it. Am not using an SD card yet. Your prompt response will be highly appreciated.

Suggestion: If it consistently reset on the 3rd day, then you must have installed an app that restarts it automatically. It’s difficult for us to determine what the problem really is because we can’t inspect your phone. But for the sake of knowing what the issue is, try using your phone in safe mode for 3 to 4 days and see if it still restarts on the 3rd day. If not, then it must be a third-party app that’s restarting it. Find it and uninstall it.

However, if the phone still restarts even in safe mode and you’re not at ease with that, you have no other option but to do the reset.

How to do master reset on Note 4

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Verizon Note 4 can’t recognize SIM cards from other providers

Problem: I know that the Galaxy Note 4 from Verizon is supposed to be unlocked so that it can work on other carriers I recently purchased one and every SIM card that I place in my phone says that the device doesn’t recognize the SIM card and I’m currently trying to switch the service over to metro pcs and I’m lost I don’t know what to do. Please help.

Suggestion: Try calling Verizon to verify if its devices are unlocked out of the box or not because I think there was an update that may have locked its devices again but I’m not really sure. Tech support may be able to help you resolve this problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.