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How to transfer files from Galaxy S7 to a PC, other issues

S7 edge

For those of you who sent us requests for assistance regarding #GalaxyS7 and #GalaxyS7edge, check this article out to see if we have a resolution for you. We plan on posting more materials about Galaxy S7 issues in the coming weeks so watch out for them.

Below are the specific topics addressed here today:

  1. How to transfer files from Galaxy S7 to a PC
  2. Galaxy S7 Messages app crashes when making attachment menu full screen
  3. Work email not working on Galaxy S7 edge
  4. Galaxy S7 keeps showing message not sent message when sending text with over 160 characters
  5. Galaxy S7 won’t charge after it got dropped in pool
  6. Galaxy S7 charges on and off and drains battery power fast | Galaxy S7 randomly reboots, shuts down on its own

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to transfer files from Galaxy S7 to a PC

Using the USB cable that came with the phone, I still cannot download my photos onto my computer. I saw on some forums that I need to unlock my phone in order to do this.  It appears, however, after looking around, that Verizon simultaneously says:  All 4LTE items are sold unlocked out of the box but then below it, I read that you can’t unlock your phone until your contract expires. 

I can’t make head nor tails out of any of this. Even if I got Verizon to cooperate, how do I “insert” my new sim code (that I’ll have to pay for) into my phone? 

All I want is to free up space on my phone so I can take more photos. 

Help! — Tina

Solution: Hi Tina. “Unlocking” your Galaxy S7 means changing some aspects in the software so it can be used with other networks other than Verizon. Doing so has nothing to do with the first thing that you want, which is to move some of your files to a computer so you can free up some space. Unlocked or not, you should be able to transfer files from your S7 to a computer via USB cable.

As a reference, these are the things that you need to do, assuming that you have a Windows computer. If you have a Mac, the steps should be slightly similar but the general steps should still be the same.

  1. The first step is to connect your S7 again to your PC via USB cable. Once your phone is recognized by the computer, you can already start moving your files such as music, pictures, and other contents. To easily restore contents after the reset, you can create new folders specific for each type of file on your computer. For example, you can create a music folder for storing music (audio) files copied from your phone to your PC.
    • Insert one end of the USB cable to the charger/accessory port located at the bottom of your phone.
    • Insert the other end of the USB cable into an available USB port on your computer.
    • Remove the USB cable from the charging head to access it when necessary. (The device driver software will then automatically install on the computer the first time you connect your phone to it.)
  2. On your phone, drag the status bar down to show to notification panel.
  3. Select a file transfer option. (An indication that your phone is already accessible through your computer is a message prompt that says “Connected as a media device” or “Connected as a camera.”)
  4. Tap “Connected as a media device,” and then check the box next to Media device (MTP). By then you may begin moving contents from your phone. Hint: Generally, “Connected as a media device” is an option used for most file transfers. If you want to change this option, simply tap the Notification in the Notification Panel. Doing so will open the USB computer connection screen wherein you can tap to select any of your preferred option.
  5. To start copying contents, click the option to “Open device to view files” on your computer.
  6. Navigate to the desired contents on your phone.
  7. Drag and drop the files into the selected folder to your computer.
  8. When you are finished copying all important files, safely disconnect your phone from the computer.

Problem #2: Galaxy S7 Messages app crashes when making attachment menu full screen

When I try to add an attachment through Messages (the regular text app, not Facebook), it works fine until I try to make the attachment menu full screen.  If I swipe up to enlarge it or rotate the screen sideways, it crashes and I get “Unfortunately Messages has stopped.”  It does this if I try to make Camera, Galley, or Other full screen. The normal camera app works fine, as does gallery. It only happens if I try to take make one of the attachment options full screen through Messages. I tried forcing the app to stop, clearing its data, doing a soft reset, wiping the cache partition, and finally doing a factory reset.  The problem is still there and it hadn’t been a few weeks ago. I thought the for sure the factory reset would fix it.  Any thoughts? — John

Solution: Hi John. This can be a firmware-specific bug, which means that it only exists for the Android specific version released by your carrier. We have not heard of this issue in the wild so we think that it may either isolated to your device, or to devices running the same Android build.

Try wiping the cache partition first and see what happens. If nothing changes, we don’t think doing a factory reset will hurt.

Here are the steps on how to wipe the cache partition on a Note 5:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

Problem #3: Work email not working on Galaxy S7 edge

Thanks for all you do for the community. That said, I have yet to find any helpful hints for this issue. With both my S6 Edge, and now with my S7 Edge, I have the same issue – I cannot get the Android (or maybe Samsung) mail app to sync with my workplace email at all.

I put in the information manually, and it accepts it and seems to go into the inbox, yet it will not receive any emails, nor will it send them. I’ve enabled the sync settings within the app, as well as the master sync. I’ve removed and recreated the account, cleared the email app cache, and at this point I traded my S6 Edge in for the S7 Edge..still, I cannot get my company email on my phone. The closest I can get is opening up OWA. But, as a systems administrator for my company, I need to have immediate alerts and access to the email. Other users on other Android and iPhone devices have no problems adding their email accounts…Any thoughts about other configuration issues that might be causing my problem? — Kent

Solution: Hi Kent. An issue like this requires that you work with your IT department or Exchange administrators (assuming you’re having trouble with an Exchange account here) and not with us. We don’t have access to your corporate network configurations s so the best that we can do is speculate. With such a very general problem description, we can’t really pinpoint where the problem may lie.

If this is the first time that you’ve tried to configure your email account on a smartphone, there may be some settings that must be enabled by your corporate IT guys in order for the setup to work.

Problem #4: Galaxy S7 keeps showing message not sent message when sending text with over 160 characters

When I send a message longer than 160 characters, it says message failed yet the message is still received by the recipient. Also, if somebody sends me a message and I’m in the middle of using the phone and so reply using the pop up window that appears when the message arrives, I can only send a message of 160 characters. Yet if I open the messaging app fully and reply to the message that way, I can send any size message I want?

Also sometimes messages are being sent two or three times. I get an alert from giffgaff saying “that message was free…” every time I send a message and I am still receiving these even when a message is apparently failed. — Phil

Solution: Hi Phil. This can be an app or firmware bug so the first thing that you want to do is clear the cache and data of the messaging app. Here’s how:

  • Go to phone Settings.
  • Tap Device tab.
  • Look for Applications and tap it.
  • Once you’re inside Applications menu, look for Applications Manager and tap it.
  • Inside Applications Manager, tap All apps.
  • Look for the email app you’re using and tap it.
  • From there, you should see  a page that list app-specific information and options. Tap Storage.
  • Tap Clear Cache and Clear Data buttons.

If nothing will change, delete the cache partition (steps provided above). Still, if the issue remains, consider doing a factory reset to ensure that the firmware is refreshed.

Finally, call your wireless carrier first so they can offer you direct assistance in this matter regarding the message that keeps appearing after sending a text message.

Problem #5: Galaxy S7 won’t charge after it got dropped in pool

Good morning. I came across your article online and I was wondering if you could help me. I fell into my father’s pool with my S7 Edge + in my pocket 4 days ago. I was in the water a total of 5-10 seconds.

I made the mistake of drying it and trying to power it on and got the blue light then blank screen. So I tossed it into a bag of minute rice (only rice he had) and let it sit in that bag for 3 days. I also left it on a dry transformer to heat it up in the bag.

After all of the rice and heat and etc…. The phone actually began charging. It got to 2% charge (VERY slowly) and I tried to power it on.

The phone booted up, but died immediately due to low battery. Now when I plug it in, it registers the charge and even says fast charging and say “1hr19min until fully charged” which is the normal time for this phone at 0%. The phone does not charge though, just stays at 0%.

I really only want to get some pictures off this phone.

What are your thoughts? Thanks. — Chris

Solution: Hi Chris. Thoughts? Well, first of all, you must condition yourself with the idea that the phone may be gone. If the symptom you’ve described here was not present prior to exposing the phone in water, you can safely assume that the inside components of your device has been damaged. Whether or not the damage is extensive depends on the exposed components. If water is limited in the charging port area only, there’s a chance that replacement of micro-USB port may work. However, if water damaged has spread to other parts, or if it may have corroded the metallic components of the motherboard, the only resolution that you can hope for is unit replacement.

That you turn on your phone without making sure that there’s no more moisture or water inside may have also amplified the initial damage. In an ideal world, you’re supposed to immediately cut the power by physically removing the battery, which is not readily available in your case. Leaving the battery connected to a water damaged electronic device does not ends up well. Turning on the phone may have shorted some components at this time, complicating the situation further.

Since water damage automatically voids the warranty, you can’t count on Samsung to replace the phone free of charge at this time. If phone replacement is not an option for you, have the device checked by a competent technician so it can be cleaned and fixed if necessary. This route won’t guarantee that you’ll get the phone back to its previous working state fully, but it’s the only remaining option for you.

Problem #6: Galaxy S7 charges on and off and drains battery power fast | Galaxy S7 randomly reboots, shuts down on its own

A couple or issues that may or may not be related (IT idiot here).

Sometimes (and tonight has been especially horrible) the phone will be connected into the charger, and will not charge, or will continuously alternate between charging and not charging. I’ve tried cleaning out the port and have checked to see if the prongs are damaged but they appear to be okay. I’ve noticed that the battery is draining a lot quicker as well with the charger plugged in…like it’s sucking power out instead. I’ve tried a car charger, USB into computer and car jack, and also a wall charger (the wall has worked the best and kept it charging for the longer time).

Another issue, I don’t know if related or not, is the phone will keep shutting itself off when in my pocket. This only happens occasionally, but will do it several times in a row. And I never know that the phone has turned itself off until I go to press the main button on the bottom (not the power buttom), and it will turn back on and go throw the opening welcome pages.

This is all getting really irritating. I work a job that can be dangerous and I need to have this phone charged and working at all times. Also not looking forward to the prospect of having to replace it, can’t really afford it. Any help you can give is much appreciated! — Racheal

Solution: Hi Racheal. The general rule of thumb when troubleshooting an Android device issue like this is do software solutions first. We recommend that you do that as well.

That said, the first thing that you want to do is to see if a third party you’ve installed is causing it. Boot your phone in safe mode and let the phone run in this mode for at least 48 hours. This will give you ample time to observe the difference. Safe mode will prevent third party apps from running and only the basic ones will work. To boot your phone in safe mode, just follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If the issue remains after observing the phone for a couple of days, do a factory reset so you can eliminate possible bugs that may have developed over time. Just like in safe mode, observe the phone for another 2 days to see for any changes. If that won’t change either, that’s an indication there may be a hardware error behind the trouble. Call Samsung and have the phone repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

[Solution] Galaxy S7 Edge stuck in Samsung screen problem, other issues

S7 edge
Galaxy S7 Edge stuck in Samsung screen

Looking for solutions to Galaxy S7 Edge stuck in Samsung screen issue? Continue reading and this post might help you in your search for answers. We also tackle 2 other issues for the #GalaxyS7 in this material. We hope that the solutions included here today will help.

  1. Galaxy S7 POP3 email account not working and keeps on showing “loading” message when downloading messages
  2. Galaxy S7 “messaging has stopped” error | Galaxy Messaging app crashing and sending messages on its own
  3.  Galaxy S7 Edge won’t boot up normally | Galaxy S7 Edge stuck in Samsung screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1:  Galaxy S7 POP3 email account not working and keeps on showing “loading” message when downloading messages

My email account was set up on my laptop years ago as a POP3 email account, which comes through Microsoft Outlook (with box checked to leave emails on server). Worked perfectly- started downloading emails from the start so each time login only has to download NEW emails in that email account.

Several years ago, I also set up that email account on my old Blackberry 3G phone as a Pop3 account. The Blackberry phone stayed connected to Verizon Wireless (my mobile carrier) even when I was at home (small data usage so not need to connect it to home WIFI). Worked perfectly with that email account – emails started downloading from day 1 so each time went into that email account on Blackberry my prior emails were already on phone so phone just downloaded new emails.

PROBLEM: Bought new Samsung S7. Although Verizon Wireless is my mobile carrier, when I set up the phone I connected to my home AT&T WIFI network since a lot of data to download. WHEN I set up that same email account on new phone, the emails start downloading but when I go back into that email account on my new Samsung S7, the emails reload from the beginning. A few screens of emails loads then paused saying “loading ” for 5-10 seconds then few screens of additional emails show then pauses and says “loading” again for 5-10 seconds and pattern repeats.

At first, I thought it was initial time since several thousand emails to download BUT this happens each time I go back into that email account. Makes phone not usable. I am using the native email app that comes on the Samsung Verizon Wireless Samsung S7. I do not know if that app has a flaw.

POP3 email account emails should all download ONCE to phone. It should not matter that checked to “leave on server” both on laptop Microsoft Outlook and on settings for the email account when put on my new phone.

Can’t be AT&T. Same process works fine with laptop. Can’t be the security software that comes with the phone (or so I guess). Can’t imagine it could take emails off phone downloaded. Check them for malware, and then load them (download them again). Can’t think of anything else could be – has to be something in phone. And unlike the iPhone, I don’t know if it is software developed by Verizon, Samsung, or the two as partners that is causing the problem.

Any ideas? Also, can’t  be something the web and email hosting company doing since the settings they gave me work so they are just sending out the emails. If reset to IMAP, would it do this?? (still would have email account on laptop as POP3 so downloaded to laptop. BUT really want business ones on phone as well, in case anything happens to server website hosting company stores them on (even though have them on laptop – don’t carry laptop most places). Thank you for any ideas you have. — Maxwell

Solution: Hi Maxwell. We haven’t heard of this issue reported by other Galaxy S7 users anywhere so this may be isolated to your device. The stock or native Samsung email client on the Galaxy S7 is basically identical to the previous stock email apps of previous Galaxy S iterations, all of which work generally normally most of the time, so we can’t see why yours does not work as it’s supposed to do.

The problem you’re having may be caused by a rare bug, or an error that develops during the time that the email app tries to download the thousands of emails you have. Sometimes, a new operating system can also result to app problems. Since there’s no way to know for certain what the true cause is, we can only recommend that you do the basic software troubleshooting steps. These are the things that you can try:

Delete the email app cache and data

To delete an email app’s cache and data, follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Tap Storage.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Remember, wiping an app’s data results to removal of your email account from the app. You will need to set your email account up again after this

procedure.

Wipe the system cache

Wiping the cache partition may fix your issue so it won’t hurt if you try it as well. Doing this step won’t delete your personal data so this can done safely. Here’s how it’s done.

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
    Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Use a different email client

If the two procedures above won’t change anything, the most likely culprit is the stock email client itself. Try using proven email apps from Google Play Store as a remedy.

Contact your email provider

We know that your POP3 email setups in other devices work but we still recommend that you inform your email provider about this problem so they can look into it as well.

Problem #2: Galaxy S7 “messaging has stopped” error | Galaxy Messaging app crashing and sending messages on its own

I receive a message that states “messaging has stopped” at random times when exiting the app. The app randomly sends messages to AT&T stating that I am reporting inappropriate content.  I don’t even know HOW to do that but I get texts from AT&T stating that I HAVE reported inappropriate content. Two of my regular contacts do not receive my texts at random times even though my phone shows that they are sent. Today when I tried to delete two conversations, all of the conversations disappeared and it froze up. After rebooting the phone the messaging app had sent an SOS and I NEED HELP message to 4 people in my contact list.  Please HELP. — Teresa

Solution: Hi Teresa. The first two potential solutions that you can try include the two mentioned above (deleting app cache and data and wiping of cache partition). We think that the first one (wiping the cache and data) should fix the issue but in case it doesn’t, you can try to check if a third party app is responsible. You can do that by booting your phone in safe mode and observing it for a while. If you have no idea how to boot an S7 in safe mode, you can follow these steps:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Remember, once the phone is in safe mode, you should observe it for at least 24 hours so you have enough time to know if the messaging app issue remains. If the issue fails to occur during the observation period, that’s an indication that one of your apps is responsible. You have to isolate and remove the problem app to fix the problem. Safe mode is not a solution per se but a tool that you can use to pinpoint the cause.

If you continue to experience the same problem though, it’s possible that the problem is due to a firmware glitch or even a malware. Make sure that you wipe the phone clean by doing a factory reset. Now, before you do this reset, make sure that you remove your Google account from your phone under Settings>Accounts to prevent any Factory Reset Protection problems later on. To factory reset your S7, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #3: Galaxy S7 Edge won’t boot up normally | Galaxy S7 Edge stuck in Samsung screen

Some days before my phone suddenly started showing the only word “SAMSUNG”  on the screen, and that was continuously showing light and bright and partially vibrating. The blue light of phone was also ON (not blinking). I pressed the power key again and again and for the long and short periods but nothing happened except the mobile was a bit hotter than before. then i pressed all keys and it showed “Samsung Galaxy S7 edge” logo and it turned on. it was the first time.

after that it started happening almost daily 3 to 4 times per day. i uninstalled newly downloaded apps. i installed antiviruses but it got worse than before. then new software update came and i thought may be it would fix the problem. I put it on update and after getting updated it again showed that logo on screen.

Now when i press all keys it shows that big logo for 3 seconds, and then again that SAMSUNG logo and vibrates and it is not getting on main screen. I want to save my very important data, that is more important than my 900 dollars. Please tell me what’s the issue. How i can save my data (my contacts, my messages, my notes, my photos, my lecture recordings)?

When i connect it to the PC it starts charging and shows battery percentage logo but is not connected to the PC. And when i plug off from pc it turns off completely. i am very panic of losing data. Please save my data. — Maria

Solution: Hi Maria. Firstly, we presume that your phone does not have any reason to suffer from hardware damage since you did not mention it being dropped or exposed to heat or water. However, if you did drop the phone before noticing this problem, or if it’s been dropped in water or exposed to elements such as heat or cold without telling us, stop looking for solutions and instead have the device repaired or replaced. We can’t help users when their phone has a hardware problem.

Secondly, we also presume that the phone is running an official firmware and not rooted. Although software solutions for both rooted and non-rooted Galaxy S devices don’t vary much, the effects may not be the same. We want to mention this because one of the common reasons why a Samsung device fails to boot normally is due to software modification. Modification in this sense includes any user-initiated procedure that alters the official firmware of the device like rooting and installing of custom/stock ROM and custom Recovery. If your device is rooted or is running an unofficial Android version, you should have known that the situation you are in right now can occur.

Normal usage of a powerful smartphone like a Galaxy S7 does not lead to bootloop, or the problem that you’re experiencing right now. Android does not just wake up to a problem. You must have  tried something out of the ordinary like installed a bad update or app, or even tried to do some sort of unofficial modification to arrive at this situation right now.

Boot in safe mode

The first thing that you want to try is to see if you can boot your phone in safe mode (steps provided above). If you can, that means that a third party application may be causing the boot problem. While safe mode is enabled, third party apps are prevented from running, if your phone appears to work normally, that’s a confirmation that one of the installed apps is the culprit. As mentioned above, make sure that you identify the app causing the trouble. We don’t care how you’ll do it but using the process of elimination is a good way to start.

While in safe mode, you can also backup your important data to another device. Make sure that you create a backup as soon as possible.

And speaking of data backup, be sure to make it a habit of creating copies of important data in case of loss. This experience should serve as a bitter lesson for you to always ensure that a copy of your important data are always kept somewhere. We can’t emphasize this enough.

Boot in recovery mode

Now, if your phone won’t boot in safe mode for whatever reason, the next thing that you can try is to see if it still boots to Recovery mode. In this alternative environment, you’ll be able to delete the system cache and perform a factory reset (if needed). Recovery mode, like safe mode, is not a solution but another way of checking if the phone still recognizes a set of hardware button combinations. If it boots in this mode, you can most likely to solve the problem by wiping the cache partition.

Some custom Recovery software like ClockWorkMode (CWM) offers an option that allows a user to recovery data while in recovery mode. If you are running CWM right now, try to check if you have the said option. If you haven’t heard of it, or did not install it before, simply disregard this.

If nothing changes after refreshing the system cache and phone remains stuck in Samsung logo screen, you have no other option but to try factory reset. Doing so won’t save your personal data but it may be your only chance to make your device boot up normally again. To boot in recovery mode, follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.

Manually install stock or custom ROM

Another way to recover from a situation you are in right now is by manually flashing a firmware to your device. Like factory reset, it will wipe the phone clean as well as your personal data but it’s another drastic means to fix the issue. Flashing or installation of a ROM is very risky and can potentially brick your phone so make sure that you follow a good guide before doing it. This is an unofficial attempt to modify Android so we don’t have any guide how to do it. Use Google to look for a good guide before doing it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions to delays in sending Galaxy S7 SMS or text messages, other issues

S7 MMS

Looking for #GalaxyS7 solutions? This post may help you. Below are some of the issues we’ve receive from our Galaxy S7 users for the past several days. We hope that the solutions we provide here can help our Android community.

  1. Galaxy S7 default Messages app randomly converts texts into MMS
  2. How to lock the Galaxy S7 screen everytime the device is locked? | Gmail and Hotmail emails all go to one inbox in Galaxy S7
  3. How to unmute a previously blocked contact in Galaxy S7
  4. Solutions to delays in sending Galaxy S7 SMS or text messages

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 default Messages app randomly converts texts into MMS

Ref: Default Messages app

At random times, my text messages are turned into MMS messages with a picture attachment. The instances of this is random. The pictures are random from my album. It doesn’t matter if I am sending to a group or an individual. However, the receiver doesn’t seem to receive the picture, just the text message, so far as I can tell. When it first happened, I was also receiving random pictures from 2 individuals in my group message where it was first noticed but the pictures were from my previously received messages from them to me and/or picture I have sent to them. One person has the iphone SE and the other has Samsung S7, same exact phone as mine.

I have cleared cache from Messages and any other messaging app I have installed and also wiped cache partition. It acted normally for couple of days but resumed random picture attachment…

Yesterday, my phone was not responsive/slow to respond from AOD screen and resumed normal operations when I wiped the cache partition couple of times. I haven’t performed a factory reset yet. I have tried to search forums for someone else maybe having the same problem, but I couldn’t find any…Please help! — MJ

Solution: Hi MJ. This is our first time to hear such a problem ourselves so it may be an isolated case. It’s good to hear that you’ve initiated wiping the cache partition as that appears to fix the issue temporarily. This means that either there’s a firmware glitch that develop after some time, leading to the issue, or that a third party app is causing a conflict with the operating system.

The first thing that we’d want you to do in this case is to boot your phone in safe mode for as long as necessary so you can observe the phone. While in safe mode, no third party apps will run so if the issue won’t occur, that suggests that you’ve installed a problematic app along the way. To restart your S7 in safe mode, follow these steps:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Try to leave the phone in safe mode state for at least a day so you have enough time to replicate the problem.

Another good thing to do is to uninstall third party apps you’re not using. Not only do they clutter your device’s memory but one of them is probably the reason for the issue.

If nothing appears to change while in safe mode and after uninstalling apps, consider doing a factory reset as the last resort. Doing so will address a potential problem that may be caused by a bad firmware. Restoring all software settings to default usually fixes a lot of ills.

Problem #2: How to lock the Galaxy S7 screen everytime the device is locked? | Gmail and Hotmail emails all go to one inbox in Galaxy S7

Screen lock password. Is there any way i can change this option to ask for my password everytime i lock my phone? Currently, right now, my phone will only ask for my password if i lock my phone for over 1 minute. But if i lock my phone for only 20-30sec and need to use it again, it doesn’t ask for my password and you can just access my phone right away. is there any way i can change this for more security reason? i want my phone to ask for my password everytime i lock the phone whether if its only for 20 sec or for over 1 minute.

How do i separate my Gmail emails from my Hotmail emails? Currently on my phone, i have set up both my gmail and hotmail account on here but my gmail account email always show the emails from my Hotmail account. how do i stop this? i want the Gmail account to only show emails from that account and the hotmail to only show emails from the hotmail account. i would get a notification for my gmail account that i have 4 new mails, when i click on it, it’s message from my hotmail account instead. how do i stop this? Thanks. — Kevin

Solution: Hi Kevin. We’ve decide to fuse your two issues into one in this post so we can address them together.

The answer to your first question is yes, there’s a way to do what you want. In order to force the phone to ask for your screen password right after locking the screen, go under Settings>Lock screen and security>Secure lock settings. Once you’re in this section, be sure to select “Immediately”. Alternatively, you can also enable the “Lock instantly with power key” option under Secure Lock options section to manually lock the screen using the power button.

Are you using the default email app? If no, then we try to look for options under settings of that email client to un-combine your email inboxes. The options may vary from client to client so try to find to find a way to do that.

If you’re using the stock or default email app, you’ll notice that each account is usually separated from another, though there’s still a “Combined inbox” that stores all incoming emails from multiple accounts like the ones in the image below

. We don’t think you’re using the default email app though so kindly provide us more information about the issue so we can assist you further. We need to know what exact email client/app you’re using.

As a workaround, you can also use separate app for each email account as Gmail and Hotmail have their own independent app.

Problem #3: How to unmute a previously blocked contact in Galaxy S7

In the stock text messaging app, I blocked a specific contact. The next day, I unblocked them. While their messages do go to my inbox,  I don’t receive any notifications for their texts. No sound, no icon in the top of the screen or the drop down menu. All other texts from others come through fine. I’ve checked. The contact isn’t blocked. The contact is set to have sound for all calls and texts. In the messaging app there is a “mute” symbol next to their name on the message screen.

I receive phone calls from this contact normally. I’m at a loss. I’ve tried blocking, restart, unblocking, restart. I’ve tried soft reset. Nothing has worked. — Dorothy

Solution: Hi Dorothy. There’s a simple solution to this problem. Simply follow the steps below:

  • Open the Messages app.
  • Tap on the conversation thread of the muted contact.
  • Tap on the phone number on the top left.
  • Tap enable notifications.

Problem #4: Solutions to delays in sending Galaxy S7 SMS or text messages

I have the Galaxy S7. The phone itself is maybe a few months old. I had to buy a new one because the other one lagged any time that I used it. So the phone is new. I just recently, like within the past week, noticed that I am not receiving SOME texts and sometimes people don’t ever receive the texts I send them. I’ll be texting someone and then they will send a text asking why I didn’t respond or answer their question and I’ll have no clue what they’re talking about. And I’ll be waiting hours for a reply from someone when it turns out they never got my text even though my side says that it sent. OR they will receive it hours later. For example, I sent my mother a text at 9pm one night and asked her what she was doing in the morning, and she didn’t receive it until early morning. It didn’t happen SO much at first, but now it’s happening very frequently. I’ve even tried to clear up storage space in general and delete old texts.. To sum this all up, I’m not receiving random texts and mine are not showing up on others phones sometimes, either. Thank you in advance. — Pamela

Solution: Hi Pamela. Text messaging issues like what you’re experiencing are mostly due to a transmission  error on the side of your carrier but we still recommend that you try to troubleshoot your phone first to eliminate possible issues with it.

Wipe the cache partition

The first thing that you want is to ensure that the phone’s system cache is refreshed. Simply follow the steps below on how to clear the cache partition:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

Wiping the cache partition forces the phone to delete the system cache and replace it with a new one over the course of time as you use the device. Sometimes, a corrupted or outdated cache can lead to app problems so it’s always good practice to keep it clean and fresh. You will have to observe the phone again for some time to see if wiping the cache partition has any positive effect.

Uninstall apps or boot the phone in safe mode

If the issue remains, the next thing you want to do is uninstall apps you’re not using. While this may not really be an accurate fix, it minimizes the chance of apps causing conflicts with the operating system which may be causing the messaging app to act up. If you don’t want to uninstall apps, simply boot your phone in safe mode for several days to observe how SMS works.

Restore settings to default via factory reset

As a final troubleshooting step that you can do on your end, consider wiping the phone by doing a factory reset. This will ensure that firmware bugs that may have developed overtime is addressed. Keep in mind that if the issue caused by an app, the problem may occur again after a factory reset. We recommend that you observe the phone for at least a day after a factory reset without installing anything. The messages app is pre-installed so you should be able to continue sending and receiving text messages even without the rest of your third party apps. Here are the steps on how to perform a factory reset:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Important: Performing a factory reset will erase everything on the phone’s internal storage device. Make sure that you create a copy of your personal data like photos, videos, contacts, etc., before you do it.

Contact your wireless carrier

If SMS continues to be erratic after a factory reset and without any apps, that’s an indicator that the problem is network related. Although we’ve become accustomed to thinking that SMS technology is reliable, it’s always not the case. The operators or carriers still operate SMS in best-effort support only, meaning they don’t guarantee that all text messages are transmitted properly every time. There may be some outages in your area that you’re not aware of, or the network may have some server problems affecting SMS service. Contacting your wireless carrier is a logical final step towards resolution in this case.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Does dropping a Galaxy S7 Edge voids the Samsung warranty? other issues

Welcome to yet another #GalaxyS7 post. In this article, we cover 6 different problems that were submitted by some members of Android community. We hope this will be another reference for those looking for solutions to their own Galaxy S7 problems.

s7

These are the specific topics we are discussing today:

  1. Galaxy S7 Edge showing a black spot on the screen after an Android update
  2. Galaxy S7 Edge screen turns green and keeps on flickering
  3. Galaxy S7 Edge screen is cracked after a drop | Does dropping a Galaxy S7 Edge voids the Samsung warranty?
  4. Third party messaging apps on Galaxy S7 won’t split long SMS messages
  5. Galaxy S7 won’t connect to Wi-Fi | Galaxy S7 won’t play music when connected to Wi-Fi
  6. Galaxy S7 email app does not have search option per folder

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge showing a black spot on the screen after an Android update

Hey, I have the new Samsung Galaxy S7 Edge and there have been some issues since the latest software update (2 weeks or a bit more ago). First, there is a black spot on the right edge (a small black circle) it’s always there no matter what I do.

Second, when I unlock my phone, there is a small flickering on the display as if there should be a notification, but there is none. It shows up for a second and then disappears. It happens when I press the power button or the home button and only when the phone is locked. I really have no idea what to do and the service staff has also no idea what it could be. I believe its connected with the latest update. Any ideas on how to solve it? — Mery

Solution: Hi Mery. To troubleshoot the first issue, try booting the download mode. This will allow you to check if the black spot to the edge is a screen issue or software in nature since download mode is different from normal mode and runs in a different software environment. To do that, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume Down keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Down keys.
  • Wait until the Download mode screen appears.

Again, if the black spot shows in the same spot while download mode is on, then you have a hardware problem. Call Samsung for repair or replacement. If the black is absent though, that’s an indication that the new update is to blame. Do a factory reset to try to fix the problem. This may also fix the second issue. Here are the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 Edge screen turns green and keeps on flickering

Hi. my S7 Edge is 37 days old and today i noticed the rest screen time had turned green. When i tried to use my phone it had started flickering slightly. Within 30 mins my phone was switching from a flickering screen to a black one. I’ve tried all the reboots including in safe mode except a factory reset. I have notice the top of my phone has been getting very hot whilst on charge even with fast charge off. I’ve also seen a all speckled purple screen during the reboot. Is the a problem samsung are aware of? Will they change the phone? I feel devastated. I’m in a two year contact with a phone days over being a month old and it’s not working. — Zara

Solution: Hi Zara. There’s really nothing much that we can do to help given the scarcity of information you provide here. The general rule of thumb when troubleshooting a smartphone though is this: if the current symptoms you’re experiencing comes after dropping the device from a height or exposing it to heat or moisture (water), then don’t waste your time doing any software troubleshooting. You must find a way to have the phone checked for possible hardware problem. You may even need to have the device replaced.

However, if you haven’t dropped the phone before, or if it didn’t see water or exposed to heat at all, then the most likely issue is software. Do a factory reset, observe the phone for 24 hours without apps, and check if there’s any difference. Keep in mind that Android operating system may encounter a conflict with incompatible or bad apps. Make sure that you don’t install any app during the observation to see if one of the currently installed apps is the culprit.

Doing a factory reset also forces the phone to revert all software settings to default. If the screen issue is caused by a firmware glitch, factory reset should delete it.

When it comes to unit replacement, some criteria must be met. As long you did not tamper with the hardware or software and no visible proof that you misused the phone (like dropped it or wet it in water), there’s high likelihood that Samsung will replace the device for free. Keep in mind though that even a small scratch may be considered misuse by an inspecting Samsung employee so the chance of having the device replaced depends on how it appears now.

Problem #3: Galaxy S7 Edge screen is cracked after a drop | Does dropping a Galaxy S7 Edge voids the Samsung warranty?

I dropped my S7 edge and it’s gorilla glass cracked a bit on left edge but I was working perfectly. But after a month of it some green lines appeared on it while I was on a call and screen flickered with green color whenever I unlocked it. and after nearly an hour whole display showed disoriented colors but touch was working fine and whenever I turned it to full brightness with auto enabled it showed everything fine.  after some time everything turned to those disoriented colors and now only black and white screen flickers and nothing else shows up. I am sure it’s not software issue…so can you please tell me if it is because of drop or not (I guess no because it’s after a month) and can you tell if I can get it covered in warranty. Thanks. — Vinit

Solution: Hi Vinit. Hardware damage from a drop or water exposure may take some time to develop. The drop may have impacted some solder points initially and only now did the issues due to poor connection or shorting started to appear. A hit hard enough and in the right place can loosen internal components from the board but may not necessarily result to immediate malfunction. As time goes on, that loosely connected part can get damaged due to heat, or may in turn damage other components in turn. There’s no way of telling if an electronic device like a smartphone has been damaged after a drop unless a thorough hardware check is conducted. For average users, the only time they will know is when problems started to appear out of nowhere. In your case, the issue is rather obvious and the symptoms you describe are consistent with a bad screen. The issue may be limited to the LCD or the digitizer may also be involved. Whatever the true situation is, you must see to it that the phone’s hardware is examined properly.

If you did not drop the phone again or tried to modify the official software before the screen turned terribly bad, then the first drop may be the cause. The only way to fix your problem now is screen replacement. Since you did drop the phone and evidence is hard to ignore, Samsung will most likely charge you for the repair. Whether you intentionally dropped the phone or not, Samsung will consider it end-user misuse so you can’t expect them to repair this phone for free.

Problem #4: Third party messaging apps on Galaxy S7 won’t split long SMS messages

When using 3rd party party messaging apps, my phone will not split up long messages into separate texts messages (instead of sending as mms), unless I can specifically tell it to do so within the settings. If the app I’m using does not have the settings to specify how to send sms/MMS, and I attempt to send a message exceeding 160 characters, the message will fail. This is true for any app without these settings such as Hangouts, Facebook SMS and signal private messenger. I’ve already factory reset my device to no avail. — Danielle

Solution: Hi Danielle. Contact your wireless carrier and ask for direct assistance. The SMS functions of these mentioned third party apps still depends on your carrier’s network limitation. If you can’t find any settings within the apps themselves so they allow sending of more than 160 characters, then they are most likely set to the default 160-character limit employed by most carriers. There’s nothing in your phone or operating system that you can change to fix that.

Problem #5: Galaxy S7 won’t connect to Wi-Fi | Galaxy S7 won’t play music when connected to Wi-Fi

OK, so first off I have the S7, bought it a few months ago. About a month ago programs were glitching so bad, eventhough everything was updated. I cleared my phone of all the photos and videos and cleared up any other storage that wasn’t necessary. It worked a bit more smoothly, but then it stopped connecting to our Wi-Fi. It’s not the Wi-Fi, as my husband’s phone, laptop and iPad all connect without any issues. My phone connects ONLY to the 5G option of Wi-Fi. Which simply doesn’t work that well…anytime I try to run Pandora, Spotify or Google Play, it will play maybe 3 songs and then just stop…no amount of loading will play the next song until I skip or change stations. Also within the past 3 weeks my keyboard won’t pop up when it’s supposed to, and sometimes it won’t go away….I’m going to try the soft reset as soon as I clear it of all the photos/videos again and see what happens…but please! I need help. It’s so frustrating that I can’t connect or enjoyable listen to music. — Noniijoy

Solution: Hi Nonijoy. First, try to observe if something will change if you boot the phone in safe mode. While in this mode, all third party apps will be disabled. If one of them is causing this problem, the issue should not happen. Refer to the steps above on how to boot in safe mode.

If nothing will change, try wiping the cache partition. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

If this won’t work either, don’t hesitate to factory reset the device.

Problem #6: Galaxy S7 email app does not have search option per folder

I just upgraded from a S6 to a S7 and have set up my business email through exchange. When I search in my email, it searches all folders and I cannot find a way to specify within which folder I want to search. I was able to search specific folders on the S6. The reason this is an issue: I get upwards of 400 emails a day. I need to move said emails from my inbox to the appropriate subfolder. Instead of being able to search inbox for a keyword, it searches everything and I have to hunt and peck for the items in my inbox through a field of emails that I already moved. Is there a way to sort a specific folder (like inbox) instead of all folders? — Kathryn

Solution: Hi Kathryn. Features on stock apps can vary depending on the software version on your device. We checked our own Galaxy S7 here and we can search by folder so the difference may be caused by the specific firmware running on your phone. Try to see if the current email app can be updated to see if that will bring additional features. If the app is already updated at this time, contact your carrier and see if their developer team can do something about it. Otherwise, simply find another third party email app that will give you the setting you need.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 not recognizing SD card after Android update, screen flickering green, other issues

System updates can sometimes be a double-edge sword so we want to tackle one problem that happened after installing Android Marshmallow on a #GalaxyS7. Of course, we also bring you 5 other S7 issues that were reported during the past few days to us. We hope that the solutions we provide here can help our ever-growing Android community.

s7

Here are the specific topics we’re discussing for you today:

  1. SD card gets corrupted after moving files from Galaxy S7 to SD card
  2. Galaxy S7 not recognizing SD card after Android update
  3. Galaxy S7 battery drain issue after Marshmallow update | Galaxy S7 slow performance after Android update
  4. Galaxy S7 has multiple problems since unboxing
  5. Galaxy S7 screen flickering green at the bottom part
  6. POP3 Protocol Usage on Galaxy S7 Edge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: SD card gets corrupted after moving files from Galaxy S7 to SD card

Hi TDG. I’m having trouble with my Galaxy S7 and the external SD card. I purchased a 64gb card to free up the internal storage in terms of photos, music and video files. I formatted the card to the phone and transferred all the files mentioned above from the internal storage to the SD card. I then unmounted the card, placed it inside a USB adapter-stick-thingy, put it in my PC and transferred a load of files from my PC to my phone (music, video and photo files). I then put the card back in my phone and all was well but then I noticed when I went into the Gallery, all the files on the card were showing grey thumbnails. When I went into the Samsung ‘My Files’ folder, it said there were no files, but it showed the card had 2GB worth of data on it. I removed the card and put it back in the PC and the files were all present but whenever I put it back in the phone it tells me the card is corrupt and needs to be formatted. Am I right in thinking it’s the process of putting the card into the PC that is causing the issue? Can files only be added to the SD card from an external source if the card is mounted to the phone (via a cable)? Many thanks for your time. — James

Solution: Hi James. We move files from our phones to PCs like how you did it all the time so we can say it’s a safe thing to do. There may be an unknown software glitch during the transfer that caused the SD card to get corrupted. Wherever that glitch lies we will never know. It may be due an operating system problem on your computer, a firmware issue on your USB stick, or something on your phone. To make the SD card usable again, simply reformat it. If you want to get to the bottom of the problem, you can try to do trial and method by using different combinations of devices involved. For example, if you want to see if the problem lies on the PC you were using, try replicating the process with the help of a different PC. If the same problem occurs after using a second PC, that’s a sign that the first PC was not the source of the glitch. You can then narrow down the sources to just the USB stick and your Galaxy S7.

Can files only be added to the SD card from an external source if the card is mounted to the phone (via a cable)? You don’t necessarily need to have a wired setup to transfer files to the SD card. Your phone can be wirelessly connected to a computer in order for it to receive files. Bluetooth, Wi-Fi Direct, connection to a cloud service and local Wi-Fi (LAN) connection are just some of the common ways to wirelessly link your phone to another device to get files from. The important thing is that your Galaxy S7 receives the files. Once files get through to the phone, you should be able to save them to the SD card without problems.

Problem #2: Galaxy S7 not recognizing SD card after Android update

Good afternoon. I am having a problem after the latest update to the 6.0.1. The phone does not recognize the SD card. This morning i installed an update and after that the SD card stop working or the phone stop recognizing it. At first all the apps on the SD card appeared not available and in grey. And now after a few reboots and take the card out, it’s always “Encrypting SD card…” as a notification and it doesn’t pass from this. When I click on it the SD card does not appear and anything in the card appear. But when I connect the phone to the PC I can see the SD card and everything on it. From the phone, I don’t even have the option to see what’s on the SD card, not pictures no apps. All the apps I had transferred to the SD does not appear and it says they are not installed. Please help. Best regards. — Telma

Solution: Hi Telma. Below are the troubleshooting steps that you can try to resolve this problem.

Create a backup of the important files in the SD card

The first thing that you want to do here is to ensure that you copy all the contents of your SD card to the PC. We assume that you regularly make backup copies of your important files but if you haven’t it’s all the more important that you should start doing it starting now. SD card problems can occur without warning so you want to see to it that all your important stuff are well covered all the time.

Wipe the cache partition

Once you’ve created a backup, the next step is to wipe the cache partition of your phone. This process will make sure that your phone uses an updated system cache. Sometimes, system updates and app installations can corrupt the system cache so wiping the cache partition will force the device to build a new one. Here’s how it’s done:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Wipe the phone with factory reset

Should the problem remain after refreshing the system cache, you can also opt to revert all software settings back to default via factory reset. This will not only address possible software glitch that’s causing the problem, but should also help you check if the cause lies on the updated operating system itself. Sometimes, system updates can be problematic so restoring everything back to their default state is a good way to confirm it. If your phone continues to show the same problem even though you’ve already wiped it with factory reset (but has not installed any app yet), that narrows down the problem to either a bad operating system, incompatible apps, or a hardware malfunction. Try to observe the phone for at least 24 hours after the factory reset to notice any change in behavior. Make sure that you don’t install any app during this time.

To do a factory reset, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Update apps

If the phone detects the SD card fine after a factory reset, starts experiencing the same problem again after you install back your apps, you should consider the possibility that one of your third party apps may be to blame. In this case, you want to do another round of factory reset, then narrow down the possible causes by doing a trial and error method until you’ll have pinpointed the cause. This can be done by installing apps one by one and making sure that you observe how the phone behaves after every installation.

Of course, you also want to only install compatible apps. Keep in mind that not all apps may be designed to work with the latest Android operating system. Before you install an app, make sure that you do some research about it to see if it’s prepared to be installed on a device that runs Android Marshmallow. You can do that by checking the an app’s installation page in Google Play Store. Make sure that you visit the latest reviews from other users to see if they’re having problems with their own devices. If other Galaxy S7 users report issues with it, there’s a chance that that app may become problematic in your phone too. Mainstream or official apps are usually updated and should work with the latest Android version but it may help to check their installation pages in Play Store too.

If you get apps from other sources outside the Play Store, see to it that it’s safe and compatible too.

Have the phone replaced

If the problem persists despite having done all the steps above, the problem may be hardware in nature. If the phone is still within repair or replacement warranty, make sure to have it repaired or replaced.

Problem #3: Galaxy S7 battery drain issue after Marshmallow update | Galaxy S7 slow performance after Android update

Good day. I am hoping that you would be able to provide a solution. After a software update (I think it was August update) with the Galaxy S7, the phone battery would randomly start draining very rapidly while the phone is not even in use. The device would get hot (battery draining) and very slow (CPU usage?) until a point when it does not respond forcing a restart. This started happening to my phone (S7) as well as with 2 of my co-workers (S7 & S7 Edge). I have identified that it only happens when phone is on Wi-Fi at the workplace (It does not happen at home with Wi-Fi also turned on). No other co-workers with other phones have this issue. One of my co-workers with the S7 rolled back his software to previous issue to resolve the issue. From this it can be seen that it is not the hardware, not the workplace Wi-Fi and not just my device. So it must be an issue with the software rolled out by Samsung. I have reported this to our local Samsung, but unsurprisingly they denied problems with the firmware. Do you have any ideas what may be the problem and have a solution? Best regards. — Martin

Solution: Hi Martin. There’s no specific set of solutions for many Android problems especially those that occur after an update. The best that you can do is to hope that the cause is not due to poor coding, which results to the bug you’re experiencing. Please refer to our suggestions for Telma above.

Problem #4: Galaxy S7 has multiple problems since unboxing

Is Samsung S7 Edge taking serious their customers? Since I got the S7, it keeps switching off, I can’t create new albums on the phone, the SD card goes bananas, phone gets frozen every time I try to wireless charge, and it gets impossible to restart even in safe mode. The phone gets so hot when it gets stuck between reboot and does not go anywhere. Is this how Samsung wants customers? I don’t understand, plan the product, test the product, and then sell the product. all my friends they changing from Samsung to iPhone because of the issues, and I will too, getting tired of the companies playing around when I pay money for something. Samsung is letting android users down. because android is not only Samsung, but most people say, no more android, I think android should make sure that Samsung takes this serious, if not remove android from their side. — Paulo8200

Solution: Hi Paulo8200. If your phone has been this problematic since day one, why stick with it? There are many other reasons why you may be experiencing these problems aside from an inherently flawed product but that shouldn’t have prevented you from seeking for a replacement Galaxy S7. We do own a Galaxy S7 ourselves and we can confirm firsthand that they’re working great since day one. Since your experience is the exact opposite, the only reasonable way for you to get the most out of your money is to either have the phone replaced, or get full refund. We do support some Android devices like Samsung’s Galaxy S and Note series but we won’t hold you back if you want to switch to an iOS device. The best course of action for you though is to simply demand for a replacement.

Problem #5: Galaxy S7 screen flickering green at the bottom part

Hey. I was letting my daughter use my phone in Kids mode, she hands it over to me five minutes later and I have thick green bar on the bottom of the screen. It was also flickering. So I take it from her, and tried to exit out of the program. The screen wasn’t registering anything, so I pressed the power button just once, I didn’t hold it down to shut it off. But now the screen is completely black and is still flickering the green bar at the bottom of the screen. I’ve already tried to do the soft reset a few times with no luck. I also tried plugging it into the charger to see if that might help, but to no avail. I noticed my phone is becoming increasingly hot as I have tried some of these things too. I have that blue light blinking on the front once in a while but I can’t get it to get off the black screen. — Kayla

Solution: Hi Kayla. We think your phone’s screen may have been damaged. To check, simply boot the phone in Recovery mode. Since recovery mode is a separate software environment from normal mode (that runs the operating system), it should help you tell if the issue is due to a glitch at the OS level or not. If the screen continues to flicker green at the bottom part, that’s a telltale sign of a malfunctioning screen. In this case, you must send the phone to Samsung or to a repair shop to have it fixed. To boot in recovery mode, follow these steps:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Problem #6: POP3 Protocol Usage on Galaxy S7 Edge

I’ve always had a BlackBerry. Making the switch to Samsung Galaxy S7 Edge. On my BB, I only got the new (corporate and personal) emails, regardless of number. When I delete them from my phone, they never come back — but they’re still on the mail server and I can download them to my PC. That’s when the delete from the server. With the Edge, seems I have to pick a number of emails to get. We go through waves of busy times, so estimating how many emails to load is awkward. As is getting too many and having to re-delete them all over again. It’s a painful onerous, time-consuming process.  I don’t want to sync the phone with the computer. The computer contains all emails for the past 6 years (billing/accounting), plus recent projects not ready for archiving. I don’t want or need anything but new incoming so I can respond quickly. Any suggestions on how to get just the new (any and all) emails downloaded? I’d appreciate any and all suggestions to configure this. Even switching to a different email app. Thanks so much. — Molly

Solution: Solution: Hi Molly. Email behaviors depend on a number of things such as how the app is supposed to work, how your email server is configured to work with a particular app and device, and what email protocol is supported in a device. In Samsung environment (and in most Android devices), the feature that you want may be accomplished by using POP3 protocol.
When using POP3, only one device can download an email. In general, once a device that uses POP3 method has downloaded the email, that email is also then deleted from the server, freeing it to receive more incoming emails. This means that once you’ve also deleted your email from your phone, it’s gone forever because there’s no copy of it in your email server provider’s computers. In recent years, POP has been modified to mimic the behavior the IMAP protocol wherein email service providers can still keep a copy of emails even when they are deleted from a device that uses POP3. make sure to talk to your email service provider about the kind of POP3 protocol they’re using to avoid losing important files. If they don’t support a modified POP3 protocol, you may have to end up using IMAP method.

If your email service provider supports POP3 protocol, you can reconfigure your email account on your Galaxy S7 using it. Kindly check this post on how to setup your email in a Galaxy S7. For a more specific way to reconfigure your email account using POP3, you can also contact your email service provider so they can provide you details such as accurate email server settings, port numbers, and other configuration information.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 apps won’t connect to internet after Marshmallow update, more issues

S6 Android 6

The items below shows more ways Android Marshmallow update messes up some of #GalaxyS6 devices. Don’t forget to also check out previously published Galaxy S6 posts about other problems in this page.

  1. Email problem on Galaxy S6 after Marshmallow update
  2. Galaxy S6 email app can’t receive emails already downloaded to PC
  3. Galaxy S5 having trouble sending text messages and making calls to one Android device
  4. Galaxy S6 apps won’t connect to internet after Marshmallow update
  5. Marshmallow update results to data loss on Galaxy S6
  6. Facebook and other apps not working properly after updating Galaxy S6 Edge to Android 6.0

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Email problem on Galaxy S6 after Marshmallow update

This is really frustrating and I have read many of the threads here. In fact, I did a cache delete and restore factory defaults; and, I am in the process of reloading, etc., apps.

My issue is with e-mail. Prior to the new software update that was pushed to my phone, email was very efficient. I would receive email on my phone and my computer (a POP3 account) if the computer were on. On the phone I would indicate never delete email from server.

So, when I turned on my computer, it would download all my emails, and delete them from the server.  My phone would then only display emails that had reached the server and not yet been downloaded on its next sync. 

In short, my phone only had on it the messages that arrived on the server when my computer was not on. 

Now, on each sync, the phone is retaining any messages it has downloaded. Messages removed from the server are retained on the phone.  And, they require that I manually delete them.

What is going on and how do I fix it? — John

Solution: Hi John. If you’re using the stock email app, the most that you can do at this time (after a factory reset) is to configure the email account on the app again and wait for updates that may fix the sync issue you’re experiencing. Android Marshmallow is a developing operating system and some bugs may yet to be ironed out by Google, Samsung, and app developers.

If the only change you’ve done prior to experiencing the problem is update to Marshmallow, the real cause is most likely beyond your control right now.

If you’re using a third party email app, make sure to contact the developer to see if there’s something that they can do about it. Not all apps are ready for Marshmallow so it’s good practice to let third party developers that their product is encountering bugs with the new OS.

Problem #2: Galaxy S6 email app can’t receive emails already downloaded to PC

I HAVE AN E-MAIL ACCOUNT ON GMAIL, SET UP AS POP3, WHICH I SYNC WITH MY DESKTOP PC WITH OUTLOOK 2007. I HAVE SETUP OUTLOOK TO NOT DELETE MAIL ON GMAIL SERVER, SO I CAN SYNC IT FROM OTHER DEVICES. I HAVE A DUPLICATED SETUP IN MY NOTEBOOK, WORKS FINE, BOTH THE DESKTOP AND THE NOTEBOOK READ MAIL AND IT IS ALSO KEPT ON THE SERVER (2000 MAILS NOW). I HAD A BLACKBERRY 9790 PHONE, WHICH WAS SETUP THE SAME AND ALSO READ MAIL FROM GMAIL. I DELETED MAIL IN MY BB MANUALLY, NOT INTERFERING WITH GMAIL ACCOUNT. INDEPENDENT OF ORDER, ANY DEVICE I CONNECTED TO THE GMAIL ACCOUNT WOULD READ ALL E-MAIL RECEIVED SINCE ITS OWN LAST SYNC.

MY PHONE CARRIER (CLARO) STOPPED SUPPORTING BB, SO I HAD TO SWITCH TO SAMSUNG GALAXY S6.

I SETUP THE E-MAIL AS POP3 (NOT IMAP). I WANT MY MAILS TO REMAIN IN THE SERVER AND THE PHONE. IT DID NOT WORK AS SUPPOSED. 

  1. A) THE S6 WILL NOT DOWNLOAD MAIL THAT WAS ALREADY BEEN DOWNLOADED BY MY PC OUTLOOK. (DOWNLOAD INTERVAL FOR MY DESKTOP IS 1 MIN – 24 H – 365 DAYS – NEVER SHUT IT UP) ALTHOUGH THE MAIL IS STILL IN THE GMAIL ACCOUNT.
  2. B) WHEN I SHUT DOWN THE PC OUTLOOK, THEN S6 WILL DOWNLOAD MAIL, BUT WHEN I RESTART PC OUTLOOK THEN IT WILL NOT DOWNLOAD MAIL THAT HAS BEEN ALREADY DOWNLOADED BY S6, ALTHOUGH IT IS STILL IN GMAIL SERVER.
  3. C) DOWNLOADED MAIL TO S6, WHICH I CAN READ, MYSTERIOUSLY DISSAPEARS AFTER A WHILE, ALTHOUGH VERY FEW (MAYBE 2 MAILS). IT DOES NOT APPEAR IN THE MAIL APP TRASHCAN.
  4. D) THE DOWNLOAD INTERVAL IN S6 IS SET TO 15 MIN AND THE AMOUNT OF MAIL TO ALL AND IT IS A POP3 AND IT IS SET UP NO TO DELETE SERVER MAIL.

CAN YOU OFFER ANY HELP? — Rodolfo

Solution: Hi Rodolfo. Apparently, Samsung’s email app handles email sync differently compared to other devices. If you want multiple devices (with your S6 in mind) to read emails, simply reconfigure your email account to use IMAP instead of POP3. The essential difference between POP3 and IMAP is how they handle download of emails. Basically, POP3 allows a single device to download an email from server, making that email unavailable for other devices. IMAP, on the other hand, keeps a copy of email on the server and makes a copy of that email accessible to other devices. Although some email providers have slightly modified how POP3 accounts work, the basic principle of how the two protocols work remain.

POP was the practical choice decades ago when storage space and internet bandwidth was limited for computers and devices. Since POP3 downloads an email to a certain device only while deleting the original from the server (although this doesn’t apply to your Gmail because Google won’t delete your email unless you do it manually using their webmail service), it’s more preferable for security conscious folks who want to ensure that no other device has a copy of their mail. This is the reason why your Samsung S6 is unable to download emails from the server that were already previously forwarded to your computer. POP3, while not technically obsolete, is not really recommended for people who wants to check their emails on at least two devices. You must use IMAP to setup your account on your S6 to fix the issue.

Now, most email apps nowadays no longer keeps a copy of email on the phone to conserve precious space. Your S6 email app will only keep a few emails at one time. If you want to check previously downloaded apps, simply re-sync or update the folder to access old emails.

Problem #3: Galaxy S5 having trouble sending text messages and making calls to one Android device

I have had issues communicating with one Android in particular. Mine says that the messages send but the person on the other end does not receive them, but all at once randomly a few days later. Calls do not go through and neither do any other forms of communication which causes a lot of issues. I have tried everything on my end including deleting old messages, getting a third party app (which failed also), rebooting it, gone on and off Wi-Fi, played around with the message settings, and a few different things that will just not work.

The person on the other end has tried all of the same things to fix it, yet their family using the same network can send and receive messages just fine. Sometimes I’ll get random messages they sent weeks ago, also. I really do not know how to fix it.

I’d appreciate if you could get back to me as soon as possible, thank you!! — Sydney

Solution: Hi Sydney. You and your friend must talk to your respective wireless carriers so they can check if there are any issues preventing smooth communication between your numbers. Either the issue is on your carrier’s end, or on your friend’s.

We don’t think that there’s a problem on your phone as you said your messages would be sent to your friend’s number a few days later eventually. There’s high chance that there exists an issue with his or her message center, which means that fixing it obviously beyond your control.

Problem #4: Galaxy S6 apps won’t connect to internet after Marshmallow update

Ever since i update to Android Marshmallow, my apps don’t connect to internet even when i am connected to wifi or LTE. the three main apps are Facebook, Viber and email.

Many times when i open my Facebook and try to refresh it says cannot connect to internet if i do it few times and close the app and clear the ram maybe then it refreshes.

Viber has many problems when i am on call. i can’t do any other work on it otherwise it disconnects, can’t go to homepage or open chrome or any pictures.  It also does not connect to internet. i have to close it and open it again and then it connect but if i go somewhere and then return then it says it can’t connect to internet. I have to open the app freshly every time to use it.

Email just doesn’t refresh. I have to refresh 20 times to get my new emails to show. I also stop receiving notification for new emails. i have to open my email and keep refreshing for 5 to 10 minutes for it to show new mails.

All these problems work on wi-fi and LTE. i have tried everything, reinstalled all apps and everything but still same problems.

If you have solutions then please tell me , and sorry for my English. It’s not very good as i am still learning English. — Hamid

Solution: Hi Hamid. The new Android Marshmallow is far from perfect. Weeks after wireless carriers started releasing it for their Galaxy S6 devices, so many users have reported all sorts of problems with it. To be fair, the problems cannot be completely attributed to the new operating system alone. There are cases that apps can also be blamed. In your case, although you specifically mention some apps, the cause of the problems may be the OS itself or a combination of both apps and Android.

The first task that you must do is to clear the cache partition to ensure that the system cache is updated. Corrupt or incompatible cache can lead to stability and performance problems so wiping the cache partition is a good first step. This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Clearing the cache partition is perfectly safe to do as it won’t delete any of your personal data like photos, videos, contacts, etc. However, if nothing changes and the issues remain, you have to perform a more drastic solution of wiping the phone completely. This can be done by performing a master reset. Please refer to the steps below on how to do it.

Problem #5: Marshmallow update results to data loss on Galaxy S6

My OS upgraded to Marshmallow about ten days ago. Consequently all my apps that had saved data for the past 10 months lost all data. I had a Smarts Switch backup, but it was 7 months old so not much use. Marshmallow ‘supposedly’ updated all my apps, but I suspect it did not. Many had to be reinstalled & I’m still working on that. Is there a utility that will check my OS to find any errors?

BTW, I had a few utility apps that altered my OS behavior, so when the upgrade rebooted, it kept flashing a “app has stopped running” error message that reappeared every time I tapped OK making it too tedious to try to disable any previously installed utilities.  I did manage a full Smart Switch backup after the upgrade, so when I restored from Smarts Switch, I did not include the utilities such as:

All-In-One Toolbox set to keep apps from launching @ startup, SD Maid, etc. After restoring all my apps (165) Marshmallow worked fine, but all app data was still gone. I suspect Marshmallow reassigns directories?

I’m too chicken to root the phone – having been into computers since TRS-DOS (’80) & hanging in there with my hacker mentality friends through about 17 personal computer progressions, I’m now an old woman with a brain jammed full of obsolete info. Help?

By the way, is there any way to transfer widgets? My S4 had a nice animated weather widget (AccuWeather.) They dropped it on newer phones – I want it on my S6!! — Jlee

Solution: Hi Jlee. There may be apps that claims to run some OS “diagnostics” out there but we’re sure they can’t fix your problems. Post-update problems are usually caused by incompatible codes running against another resulting to stability/performance issues, or in your case, data loss. No app can fix a poorly written code so we suggest you don’t install any utility app that claims otherwise.

An operating system update does move things around and you can assume that your data loss can be attributed to this behavior. If you can no longer find the location of your data, then they’re more likely gone at this time.

For your widget question, the answer is no. If an app or widget is not designed to work with a certain Android device, there’s little to nothing that a user can do about that. You need to contact the developer and convince them somehow to make an app available for a device.

Problem #6: Facebook and other apps not working properly after updating Galaxy S6 Edge to Android 6.0

Hello. I have an S6 EDGE and after getting the automatic update to the 6.01 (Marshmallow) I have noticed that my Facebook app isn’t working properly. When I open it, it will open and will refresh if I do the swipe down to refresh it. When I go to click anything like a contact or a picture to load a person’s profile it will say “Can’t Connect Right Now” and to check my internet settings. My internet is working fine and all other internet connections are working. This happened after I did the update and I am unsure of how to fix this.

Also, my weather will take a long time to load as well and everything on it is up to date.

Also, my email notifications I am not receiving even though I have the notifications on.

These all happened after I updated to the 6.01.

Is there anyway I can fix this?

Or, can I go back to the older version that I was recently doing and how would I go that?

Thank you! — Rebecca

Solution: Hi Rebecca. There’s no way to revert your phone’s operating system to Lollipop at this time so the best that you can do is deal with the problems head on by doing some basic stuff. First off, you need to clear the system cache. Please refer to the steps above on how to do it. If that won’t work, make sure that you do a full master reset. Keep in mind that this procedure will delete everything off the phone’s internal storage so make sure you create a backup before proceeding. Once you’ve copied all your important files somewhere, follow these steps to factory reset your S6 Edge:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset, try to install the apps in question first. Do not install any other before them so you can see the difference once you’re re-installed the rest later on.

Sometimes, outdated third party apps can also result to problems after a major OS update. Make sure all your apps are updated to work with Marshmallow. If you have some that are not compatible with the new OS, don’t install them. Developers will often indicate if their product is up-to-date if you visit their Google Play Store page.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 not showing SMS notifications, other issues

S6 Edge Plus

Hello TheDroidGuy community! Here are some of other #GalaxyS6 issues we’ve gathered for you today. If you want to look for other articles that answers more issues on this device, please head over to this page.

  1. Galaxy S6 closes apps all of a sudden
  2. Galaxy S6 not showing SMS notifications
  3. Galaxy S6 Edge Plus won’t charge and go beyond 0%
  4. Galaxy S6 going into boot cycle/ boot loop
  5. Galaxy S6 video issue when brightness is adjusted
  6. How to configure Comcast email on Galaxy S6 to use IMAP

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 closes apps all of a sudden

The app that I am using on the phone will suddenly close and the home page will appear. If I re-open the app it either instantly closes (or does so after a short delay) and the phone reverts to the home page. Once back to the home page the Recent and Back keys light up intermittently and the phone makes a clicking sound. I have re-booted the phone in safe mode but the problem persists. It used to happen every few days but now it is occurring with increasing frequency, twice today alone. The only solution (albeit temporary) is to restart the phone. The phone has been used for less than 6 weeks and was bought from new. — Paul

Solution: Hi Paul. There’s only one thing that you can do to see if it’s a software problem — factory reset. The operating system may have been corrupted or may not be working properly. For easy reference, here are the steps to perform a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If factory reset won’t fix the problem, it’s highly possible that there’s a hardware problem. Bring the phone to Samsung for a warranty repair or replacement.

Problem #2: Galaxy S6 not showing SMS notifications

My Galaxy S6 now says I have a new text message. I do NOT.  And I could deal with it, except that now as new messages really do come in I get no notification at all. I happen to check the time an hour later, and it says two not one anymore. So this is unacceptable. 

I tried a fix involving “Hangouts,” but that didn’t fix it. I CANNOT do a reboot or restart, WHATEVER if it will delete my text messages and here is why…this is my BUSINESS phone.

It currently takes phone calls from two numbers, and text from one. The texts from my customers go back YEARS. The info in there is ESSENTIAL to have on hand if they contact me in the field. I need to know if my work is covered by my warranty, which the date on the text will tell me, in addition to what I did then, what I charged, etc. I am not about to delete my livelihood. 

So this is a glitch with the phone itself or something, considering I didn’t change any apps or anything of the sort for a long time now.

Help would be appreciated. — Toni

Solution: Hi Toni. We don’t have any clue as to what goes on in your phone so you need to perform some troubleshooting to isolate possible causes. Before you proceed, you want to make sure that your important files and messages are saved somewhere.  If you have a computer, make sure that you create a backup of your photos, videos, contacts, text messages, etc via Kies. If you don’t have a computer handy, try using Helium app from the Play Store to back up important stuff. It is important that you ensure you have properly created your backup before doing any of our suggested steps. We are not liable for any data loss that may occur following our steps.

Once a copy of your files have been created, prepare the phone for troubleshooting.The first one is to delete the app cache and data. If you use Hangouts or the native messaging app to send and receive text messages, you can follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app you’re using and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tapping the Clear Data button will erase everything from the messaging app so make sure that your important text messages are saved somewhere before doing this.

After deleting the cache and data of the messaging involved, observe how the phone behaves when handling text messages for a full day. If nothing changes, the next potential solution is to delete the cache partition. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, make sure to do a factory reset (steps are provided above) if the issue remains even after wiping the system cache.

Problem #3: Galaxy S6 Edge Plus won’t charge and go beyond 0%

i have a Galaxy Edge S6 Plus for about 2 months now and last night i think i was playing Pet Rescue Saga or i am Instagramming. ) can’t remember since I’m sleepy that time) the battery was at 65% at that time. i thought that i’ll charge it before sleeping but i forgot and i fell asleep playing on my phone. i woke up at 5.30am and saw that my phones battery was completely drained and won’t turn on. So i charge it and leave it. At 7 in the morning i checked it up and still 0%. The 0% was just blinking. i tried to open it to see if i can open it and charge. it will just pop up the Samsung logo and my phones unit and then back to 0% and the blinking 0% logo and charging. it’s been 4hrs and still 0%. And i’m panicking now 🙁 HELP PLEASE 🙁 — Roxane

Solution: Hi Roxane. Try charging your phone using another charger or USB cable. If you have a car charger or a computer, you can also test if the phone still charges when connected to either one of them. If nothing works, make sure to have the phone checked by Samsung or a qualified third party shop.

Problem #4: Galaxy S6 going into boot cycle/ boot loop

I have been experiencing issues with my phone going into a boot cycle. Originally I thought this was a hardware problem with the power button or the battery.

I first started by clearing the partition via boot menu, not the issue. I uninstalled apps one by one, not the issue. There have been some improvements, but it still occurs, on a call for more an 2 minutes. Randomly while using apps. It really started when I noticed the power button was hyper sensitive. The screen was unresponsive to sleep and wake, when it would respond it would go through rebooting itself until I removed the battery. It would power cycle on the charger.

I’ve taken great care of it, no water damage, always in a case, and the original screen protector is still good. — Nicole

Solution: Hi Nicole. The power button of some new Galaxy S6 units tend to be the first one to give up in a lot of power-related issues. If your phone is still under warranty, make sure to go to a Samsung store so they check the status of the power button, or any other hardware involved in power management. They may also have to check if the battery is still working properly.

We know that boot loop or boot cycle issue can sometimes be caused by a software glitch or bug so it will not also hurt if you perform a factory reset (steps provided above).

Problem #5: Galaxy S6 video issue when brightness is adjusted

I use Samsung S6. Apparently this problem is there with all of the same phones (I checked another phone at the store the day after I found out the problem – which was the night I bought my phone). So, when i play videos in my phone on either MX player or the built in video player, the shadows area of the videos look animated. They look fine when I adjust the brightness to the lowest value or the highest value but during the middle brightness values the darker areas of the video (the clothes behind the door which is in low light, the corners of the cars which are darker than the person sitting inside, the hands that are behind the wheel in the shadows where the driver is looking outside, etc) goes green or red apart from the regular way of showing the color present in brighter form.

It happens with games too. as I adjust the brightness I could see the color changing from green to red where there shouldn’t be any green, but everything looks OKAY at full brightness.

P.S. I am a videographer, so when I first showed it to my friends they didn’t see it until i pointed the areas with my finger, honestly it’s been a frustrating experience. I hope you would come up with something. — Ruman

Solution: Hi Ruman. The accuracy of how an Android phone renders a picture or a video does not exactly fall within our “scope” of support. This type of thing is best fixed by the hardware maker, which, in this case, is Samsung. Please contact them and ask for ways how to better fine tune the display of your phone.

Problem #6: How to configure Comcast email on Galaxy S6 to use IMAP

Because I do not want to have emails that I send to Trash on my S6 to also be sent to Trash on my Comcast email server so that I am unable receive them on my desktop running Outlook when I get home and start my desktop, I switched my email account on the S6 from IMAP to POP3.

I was advised to do this by Comcast tech support.

My problem now is that I cannot Send any emails from my S6 with the POP3 incoming server setting. So I’ve switched back to IMAP and guess I just have to be careful about not Trashing any email message on my S6 that I may want to receive and read in Outlook on my desktop.

Is it possible to send & receive emails on my S6 with a POP3 incoming server?

Thanks for any help. — Dick

Solution: Hi Dick. As far as we know, Comcast only uses POP for their email service, which is exactly not very convenient for users who access their emails on multiple devices. In order to use IMAP, you have to switch your Comcast email over to IMAP. Switching over to IMAP is easy but if you also need a reference to manually enter the server settings on your device, please refer to this table (taken from Comcast FAQ site):

Recommended
 Only If Needed
Incoming Mail Server – Nameimap.comcast.netimap.comcast.net
Incoming Mail Server – Port Number993 with SSL ON143 with SSL ON
Outgoing Mail Server – Namesmtp.comcast.netsmtp.comcast.net
Outgoing Mail Server – Port Number587 (SMTP)465 (SMTPS)
SSL Encryptioncheckedchecked
AuthenticationComcast email address and Password required

Once you have reconfigured your Comcast email to IMAP, make sure to delete your old Comcast account from your phone and start over.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Marshmallow-related problems on Galaxy S6 series, deleted emails keeps coming back to inbox, other issues

 

S6 Marshmallow

While Android #Marshmallow is well regarded compared to Lollipop, Google’s new OS is far from perfect. For the past few weeks, we’ve been getting a lot of reports from our readership about the new OS causing problems. This post discusses some of these issues that affect some #GalaxyS6 devices.

  1. Deleted emails on Galaxy S6 keeps coming back to inbox
  2. Galaxy S6 keeps on freezing and restarting on its own
  3. How to fix Marshmallow-related problems on Galaxy S6 series

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Deleted emails on Galaxy S6 keeps coming back to inbox

Hey TheDroidGuy. I have a Samsung Galaxy S6 (not the Edge one). I have contacted my web and email hosts justhost.com about this issue, however I am not getting very far.

I have only recently installed a Samsung software update to the phone. Before the update everything email wise was working perfectly.

Now the update is installed, my emails have been coming in and I am able to send emails without any problems (as before). The problem I am having is that when I delete an email on my phone; at the next sync interval, the deleted email comes back into my inbox!!

I am using an IMAP format and my settings etc have not changed. I have deleted the email accounts (x5) and re-introduced them, being meticulous to get all settings, passwords etc etc correct, as per previous.

Is there something I can do without deleting the cache partition and restoring factory default settings please?

Or will this settle down eventually, given a couple of weeks? Many thanks on advance for your advice.

Regards. — Daniel

Solution: Hi Daniel. The best thing that you can do for now is to observe if the issue will continue in the next few days. There may be some sync problems on your email provider’s side preventing the actions of an email client (your device) from being implemented properly.

Keep in mind that email problems may not exactly be due to an issue on your device. There’s only so much that you can do on your end. The troubleshooting the you can do includes wiping the email app’s cache and data, deleting the cache partition, and ultimately, performing a factory reset.  Before you commit to drastic measures though, we recommend that you work with your email provider first to rule out possible server issues. We’re aware that you’ve already contacted them but if you’re paying for their services, they’re obligated to help you fix a problem like this.

Problem #2: Galaxy S6 keeps on freezing and restarting on its own

I have this issue of the phone freezing and restarting. Sometimes it just freezes. I already did a lot of factory reset and cache wiping but it still persist. One time I was playing Fallout Shelter and then Google Play games popped out because I achieved something and then the screen turned kinda like black and white stripes then rebooted. Then it starts freezing randomly. When I open messages, or settings, or when the screen locks, or before the phone shuts down, it freezes and the phone becomes hot as hell.

I’m thinking of updating my phone’s software to 5.1.2 or 5.1.1 (i’m not sure) as I’m currently running 5.0.2. Hoping it can fix it but as I download the OTA it freezes!! 15% of the download. Now i’m thinking how would I update the phone with this problem. I dunno what makes it freeze and restart like that. Phone doesn’t have warranty anymore. The phone’s never been soaked to liquid before. Help please. 🙁 — Aaron

Solution: Hi Aaron. We can point our finger to some known causes of freezing and random restart problems but identifying the exact reason can be tricky. Among the usual culprits include:

  • poor memory (RAM) management
  • network changes and bandwidth limitations
  • malfunctioning processor (CPU)
  • bad app
  • compatibility issues
  • insufficient storage space
  • nonfunctional SD card
  • low capacity battery
  • other hardware errors

Check for Android updates

Finding out which of these things is behind the trouble requires troubleshooting. You can start by making sure that you install the latest software update. We know you’ve already tried it once but we’ll ask you again to do it again. Before you do so though, you have to ensure that your phone boots in safe mode to minimize possible freezing, especially if there’s a chance that a third party app may be to blame. Simply follow these steps in order to boot your phone in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Delete the cache partition

The cache partition is a repository of system files used by the operating system during app load times. Rather than come up with sets of files to hasten  loading times, your Android device “caches” previously created system files in the cache partition so it can access them easily the next time an app is loaded. In an ideal world, files in the cache partition should be refreshed automatically during an app or system update. This doesn’t happen most of the time though. Sometimes, manually wiping the cache partition is necessary in order to refresh it. Because the files themselves are temporary, they can be deleted safely without impacting the operating system or the apps. The system will automatically create a new set of cache files that next time you load your apps.

Wiping the cache partition has proven effective in fixing minor app-specific issues as well as freezing and random reboot issues. If you haven’t done this step yet, simply follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

 

Clear app cache and data

This troubleshooting step goes hand in hand with wiping the cache partition, albeit for targeted apps only. If the issue appears to be limited to a specific app only, deleting its cache and data may easily fix the problem for you. Here’s how it’s done:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Uninstall apps

Many Android users think that updating the operating system also means apps are automatically updated in the process. The truth is quite the opposite. Improperly coded apps can lead to a variety of problems so make sure that you only install official, and regularly updated apps. Not every developer is keen enough to update their product and/or fix bugs when new OS updates are released. If you have unused apps sitting idly for over two weeks, chances are it’s not necessary. Keep the number of your apps as slim as possible and remember to stick to products built by reputable developers.

Perform a master reset

Nobody wants to do this but if nothing seems to work, you really have no other choice in terms of troubleshooting left. Restoring firmware and app settings back to defaults may eliminate bugs that developed after installing third party apps or updates over time. Here’s how it’s done:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Time for hardware checkup

If the problem persists after doing all of the above, you can safely assume that a hardware issue may be to blame. At times, a damaged battery can make the phone lose power in a very short time. Because the S6 has a non-removable battery pack, you must let a professional or Samsung do some checks on it. Bear in mind that a faulty processor can also result to freezing or random reboot issues and diagnosing it can be a difficult business. If you suspect that some internal components is to blame other than the battery, finding a way to have the phone replacement is always better than having the device repaired.

Problem #3: How to fix Marshmallow-related problems on Galaxy S6 series

Since Marshmallow was pushed to my phone my email will not sync both ways.  If I receive an email it will appear on both my phone and my laptop.  If I delete if from my S6 it will delete it from my laptop.  If I delete from my laptop it will not delete from my phone unless I manually delete it.  Everything worked fine before the new software.  I have talked with Sprint, CenturyLine (my email carrier) and Samsung.  They all have no clue as to why this is happening. I have hard rebooted my phone, Sprint has reacquired my phone and have cleared the cache. — Mike

 

Received the Marshmallow update two days ago, now my voicemail number is linked to my daughters phone number on my account.  When calling her number, it’s labeled Voicemail.  Also, when receiving MMS messages, when I reply, it adds my daughters number to the messaging and it looks like she is the one replying to the text thread.  Not sure if any of my other contacts are linked together. — Valarie

 

Hello! I am writing from Europe. Here they’ve just released the latest update 6.0.1 which I’ve done for my S6. I had a few problems at the beginning which I’ve managed to solve except one: I set a photo from my gallery as home and lockscreen and anytime I restart the phone it’s gone. The display goes back to the pinkish/blue default Samsung background for the lock screen and the blue one for the home screen. Any suggestion? I wouldn’t want to make a factory reset for such a silly issue…

thanks in advance! — Barbara

 

My phone was recently updated to Android 6.0.1 and now my email is not syncing correctly, I am syncing to my work email through Exchange Server.  Before the update my phone had no issues receiving and sending email but now it doesn’t seem to be working correctly.  I have check all setting and they are the same as they were before.  I am wondering if I need to uninstall my Exchange account and reinstall it to see if that will work.

Thanks. — Don

 

I’ve recently updated to marshmallow. But since the update my S6 is so slow. Weather I’m browsing using wifi or without. And using my phone in general e.g messing, openings contacts list to make call, email etc. Keeps lagging. Response is so so slow from my phone. Can take upto 10secs to complete an action. Is there anything i can do to make my phone normal again? 🙁

Thank you. — Salma

 

My phone forced me to do the marshmallow update. Now I have to swipe the screen prior to using my pattern to login. (I have kids and this can be difficult when I am doing things one handed.) It also changed my email so I can’t just swipe across the email to send it to trash. I have to check the box next to the email in order to delete it. Swiping it gives a menu or will open the email. Is there any way to disable the extra login screen and change the email back to deleting with a single swipe of the message? I have tried to find it in the settings menu and haven’t been able to find a fix. Thank you! — Dana

Solution: Hi Guys. Post-Marshmallow update issues on the S6 are mounting fast during the last few weeks so addressing them in bulk in this post looks reasonable enough. Although it may appear that each problem may be separate from each other, the reason why they’re happening in the first place lies in the fact that they were triggered by installing Android Marshmallow. This doesn’t mean that Google’s new operating system itself is purely to blame. There are many other variables that can come into play when running a developing operating system. The interaction of Marshmallow with other apps that may or may not be optimized to work with it can create a lot of possible points of failure. It’s not surprising that average users will right away blame the new operating system as the villain.

Fortunately, fixing whatever problem you may be getting following any Android update is easy enough in most cases. In general, the basic software troubleshooting steps like the ones outlined above can effectively counter most update-related problems. Those issues that remain after wiping the cache partition or doing a factory reset are most likely app-related, which means that either they’re poorly coded, or their developer did not bother updating it to work with the new OS. As mentioned above, not all developers see the need to ensure that their product works in harmony with the new OS. In fact, a big chunk of available apps in Google Play Store right now are still not optimized to work with Marshmallow because developers simply don’t care. An app designed to work with Android KitKat or Lollipop does not necessarily mean to work smoothly with Marshmallow. If you are an early adapter or Marshmallow, or if your wireless carrier “forced” the update to your device, make sure that all your apps are fully updated. Don’t hesitate to temporarily uninstall an outdated app, especially if you’re having problems after installing Marshmallow.

As a general rule of thumb, make sure that you wipe the cache partition and do a factory reset after a major update. Please check this post for more discussions about Android Marshmallow.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 not downloading all emails from the server, other issues

Note 4 email

Welcome to another #GalaxyNote4 post! Below are 5 different problems submitted by some members of our community. If you want to look for more Note 4 troubleshooting, kindly visit this page.

  1. Galaxy Note 4 freezes and reboots randomly
  2. Galaxy Note 4 no longer turns on after an update
  3. Galaxy Note 4 does not light up the screen when SMS or notifications arrive
  4. Galaxy Note 4 not downloading all emails from the server
  5. Galaxy Note 4 screen flashes | Note 4 loses signal and keeps freezing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 freezes and reboots randomly

Hello. I am Ti’Ara Carter. I recently switch my Note 4 from T-Mobile to AT&T. Before switching to AT&T, I had problems with my battery life, however my main issue is I cannot get my phone to operate correctly with the AT&T service. I did get the Note 4 unlocked and the AT&T service works fine with the phone. However the phone continuously freezes and reboots several times throughout the day. I’ve been forced to purchase another phone, to ensure I have a phone that is working, but I’d like to use my note 4. I’ve moved from 32GB phone to a 4 GB phone and I am about to lose it!

Also might I add, I’ve taken my phone to Samsung directly and they informed me that there is nothing they can do with the phone because the binary has been tampered with. Their explanation was that AT&T uses a completely different model for Note 4 and it appears that an update through AT&T on this phone is trying to process but can’t because the phone isn’t compatible… Sounds like bologna to me but I’d love to get my note 4 up and running again. Also, even after removing the AT&T SIM card from the phone, I still have battery issues and phone will not stay booted an entire day.

Can you help? — Ti’Ara

Solution: Hi Ti’Ara. Knowing what the real cause of freezing and random reboot problem is difficult because we don’t know the complete history of your phone. However, you can do the general rule in phone troubleshooting by isolating the potential cause via trial-and-error. You basically just need to do software troubleshooting first like observing how your device behaves when it’s in safe mode and/or after you wipe the cache partition and perform a factory reset. Should software troubleshooting fails, you can assume that a hardware issue is to blame.

Boot in safe mode

If you install plenty of third party apps, try to restart the phone in safe mode. While this mode is enabled, all third party apps and services associated with them will be prevented from running so if one of them is the culprit, the issue will not occur. Here are the steps how to boot your Note 4 in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Wipe the cache partition

The cache partition is a directory where Android save files used for apps to run smoother and faster. If you’ve noticed, apps usually load slower during the first time you run it since installation. But the next time you open it, it would be faster and even smoother. Of course, not everybody can notice that.

Wiping the cache partition is one way to get the phone out of Safe Mode or from being stuck on the logo during boot up. This procedure will all files stored in the cache partition, and how it’s done on the Note 4:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

If these procedures won’t make any difference at all, don’t hesitate to completely wipe the phone clean via factory reset. Nobody wants to do a master reset but sometimes, it’s the only effective way to fix a software problem. Please refer to the steps below on how to do it on your device.

Now, if all these software troubleshooting won’t fix the issues, it’s safe to say that there’s a hardware error on your device. It can be the battery or any other component in the logic board. If Samsung can’t pinpoint the exact source of the problem, that’s probably because they don’t want to check deeper. Some hardware problems are better resolved by simply replacing the unit instead of going through a tedious diagnostic process.

Problem #2: Galaxy Note 4 no longer turns on after an update

Hello! I came across some troubleshooting advice of yours and decided to reach out regarding my current situation. I have a Samsung Galaxy Note 4 Edge that has been inoperable since attempting a software update. I have since taken it in to a Samsung technician to have the firmware flashed. They did a factory reset and deleted whatever software on the phone. After that, they were unable to get the screen to come on to do the flash. Upon arriving home, with a bit of hope in my heart, I plugged my phone into a wall charger and attempted to turn it on. By luck, the indicator light came on and I was able to get the phone to power up. It immediately indicated a drained battery and to charge the device, turning back on. I have since been unable to turn it back on nor is the red indicator light lighting up.

I am currently downloading the Odin to my computer and realize I should not be continuing to mess with the device but I am trying to take advantage of whatever changes I experience. Please advise me on what you think might be beneficial for me to try.

Thank you. — Audrene`t

Solution: Hi Audrene`t. If Samsung technicians can’t turn the phone back on themselves, we doubt if there’s anything that you can do on your end to fix the issue. You either have to consider testing a new battery (as the current one may have depleted its power completely and has lost the ability to hold a charge), or getting the unit replaced.

The most that you can do on your end is to see if you can force the phone to boot in other modes (safe mode, recovery mode, download/Odin mode).

Problem #3: Galaxy Note 4 does not light up the screen when SMS or notifications arrive

Good morning DroidGuy! I’m hoping you may be able to help me with a problem I am having with my smartphone.

I have a Samsung Galaxy Note 4. This is the second one I’ve had and I love it! I didn’t have this problem with my first one. I am having problems with my notifications. If I have it set for the LED lights up it works. However, on my first phone the screen would light up and let me know when I had a text or other notifications. This one will not light up for notifications. I have went through every setting I can possibly imagine! Nothing works! I’ve read so much trying to fix it and I’ve read a lot of people saying different apps need downloaded, such as, SMS Wake-up and Lock Screen Notifications. I didn’t have to have an app on my first Note 4.

What am I doing wrong? Or what am I not doing that I need to be doing? Please help me fix this?! I’m ready to pull my hair out trying to fix this! I really don’t want to install an app. Especially knowing it worked fine on my first S3! However, if there is no other solution I suppose I will have no choice if I want this feature. And if that is my only option, which free app, that is very simple to use would be your highest recommendation? 

PLEASE help me! Thank you in advance. Have a wonderful day and God Bless you!

Desperate for your help. — Tammy

Solution: Hi Tammy. Are you positive that both Note 4s are running the same version of Android? Keep in mind that each Android version has a slightly different approach towards notifications. For example, Lollipop provides more options to customize notifications for every app compared to the previous versions. Because you did not indicate the version of Android on your device, we can’t give you a specific instruction. In general though, notification settings should be under Settings.

Keep in mind that some carriers may also release their own updates to slightly modify notification settings or remove certain features for a particular device. If you’ve checked all settings related to notifications, then most probably your device does not have the ability to give you what you want.

Problem #4: Galaxy Note 4 not downloading all emails from the server

Hello. I have a Samsung Galaxy Note 4, and I (seemingly successfully) added 6 email accounts for work (each for a different client that we manage).

The issue that I am having is that I am seeing a message on the screen in the Email view that says “You may have emails that have not yet been retrieved from the server”. This is indeed true, as I am receiving emails on my laptop to these accounts that are just not coming to the phone.

The funny thing is that when I send emails from the addresses on the phone, they send, and are received on my laptop and phone (for example when I send a test email to my Gmail account). However, when I respond from Gmail on the laptop, the email only comes to the work addresses on the laptop, and not to the phone. But, when I respond to the same test email from Gmail on the phone, it indeed goes to the phone’s work emails, and to the laptop.

So the send/receive settings seem OK… but the phone just won’t retrieve from the server. So I am missing out on emails when I am away from the laptop.

Can you advise what the issue may be and how to resolve? Any assistance you can offer is appreciated.  Thank you.

PS> I am located in Jamaica, WI. — Dionne

Solution: Hi Dionne. If you want to view emails on more than one device, make sure that use IMAP server type when setting them up as opposed to POP3. Basically, selecting IMAP tells the server to forward a copy of your emails to your devices like the Note 4 and laptop. POP3, on the other hand, is convenient if you only want to check and download emails on one device.

Make sure that all devices trying to access your emails are set to use IMAP during the configuration for the system to work. For example, if you use POP3 on your laptop while IMAP on your Note 4, the email server may get confused and may not be able to forward a copy of emails to both of them. If you access your emails on your laptop first, there’s a chance that the server will push all emails to it and may no longer do the same for the Note 4.

Problem #5: Galaxy Note 4 screen flashes | Note 4 loses signal and keeps freezing

Hi there. I have had my Note 4 for a couple of years and i won’t trade it for the world but lately it’s giving me severe headaches and suddenly i am a really an angry girl. Here’s why: my phone suddenly flashes you know like when you are trying to take a picture with your phone of something on a TV…that stripes it makes and flashing. Then my signal bar is gone, replaced with a circle with a stripe through, you know,  so it doesn’t have any signal.

But that’s not the worst that happens. After it loses signal, it freezes… like completely!! The first few times i did a soft reboot and the problem is fixed but now nothing wants to work. I did check for updates but there is nothing. There are no apps that i have recently downloaded and i run virus scans every evening at 10. The only way i fix it now is if I leave my phone off for a few hours then switch it back on…

Please help me…i am afraid if this keeps on happening I’m going to jail for throwing someone with a Note 4… Lol. Please and thank you. — Ann

Solution: Hi Ann. Issues like these may be caused by a bad app or a firmware glitch. Try to boot the phone in safe mode (steps provided above) and observe the device for at least 24 hours. If your phone behaves normally and the issues won’t occur, start uninstalling third party apps until the issue is eliminated.

If nothing changes though, consider wiping the phone clean by doing a factory reset. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 overheating issue resulted to a cracked screen, other issues

You’ve probably heard about the new Note 7 poised to be released in the near future but did you know that it borrows a few major features from the “older” #GalaxyS7?

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s7

Well, we will let you do your own investigation about those features but in the meantime, here are the topics we discuss in this material today:

  1. Unable to configure Yahoo email on Galaxy S7 email app
  2. Prevent SD card corruption on Galaxy S7
  3. Galaxy S7 overheating issue resulted to a cracked screen
  4. Galaxy S7 SD card reader not working
  5. Screen of wet Galaxy S7 not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Unable to configure Yahoo email on Galaxy S7 email app

I can’t log in to my email from my email app on my phone (Samsung Galaxy S7). Whenever I try to log in, it tells me “Unable to set up account, an incorrect username or password has been entered, or POP3/IMAP access is not turned on for this account. Check your account settings or contact your service provider.”

I’ve tried changing my password multiple times, I’ve tried calling my service provider, I’ve also tried the troubleshooting instructions from my service provider and Yahoo itself. I’ve also tried your troubleshoot instructions, and nothing seems to be working. — Mary

Solution: Hi Mary. This issue is best supported by concerned parties like Yahoo, Samsung, or even your internet service provider. We don’t know what steps you took from our blog but you should know that there’s nothing much that we can do for you. You must work with the technical support teams of Yahoo or the developer of the app you’re using to get a resolution.

It also worth noting that Yahoo has its own email app so there’s a chance that it may have no longer support third party apps like the one you’re using. We can’t confirm if this is a factor or not but it may be worth mentioning when you seek assistance from them.

Also, some email service providers like Microsoft or Google may not allow a user to configure an email account to another app if two-step verification or similar security feature is enabled. Make sure that you disable all security features on your Yahoo account before attempting to configure it in your email app.

Problem #2: Prevent SD card corruption on Galaxy S7

I am having an SD card problem. I was listening to music stored on the SD card with low battery and my phone battery ran out. I went home to charge it and it said that my SD card was corrupted. I have this issue every time my phone runs out of power, but usually a restart or turn off/on fixes the problem. Recently, it has simply failed to solve the issue and my card remains corrupted. However, upon removing the card from my phone, putting it in an adapter and into my laptop, I can extract the data just fine. Then when I put it back in my phone, it isn’t recognized again. I can format the disk, but since this has happened several times, I would like to know if there is anything I can do to prevent this from happening again. The SD card is a Sandisk 128GB. Thank you. — Mark

Solution: Hi Mark. We covered possible causes of SD card corruption in this article: How to prevent Galaxy S7 losing data stored in SD card. Make sure that you go over the short discussion to prevent or minimize SD card issues in the future.

You can also try doing a factory reset to ensure that the phone runs a clean firmware. Here’s how:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

You can now setup your phone again.

Problem #3: Galaxy S7 overheating issue resulted to a cracked screen

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The phone was on the charger for about an hour and before bed I went to remove it. The phone was extremely hot to touch so I immediately tried to remove the power cable. The metal of the charge port had fused to the power cable’s connector and had melted the cable so when I pulled on it to remove from the phone the cable broke off leaving the charge end inside the phone’s port. I was issued a replacement which worked fine until last week where again I believe the battery overheated and crashed the phone but luckily it was not connected to a charger at the time. The phone will not charge, the LED indicator light will not turn on, it’s completely dead. In addition, the phone got so hot that a small crack is now visible in the screen. My provider’s policy is to not issue a warranty replacement when screen cracks are present, I’ll have to pay a $150 deductible to get a replacement. My partner has a Galaxy Note 5 originally purchased at the same time as the S7, he’s on his second replacement too due to battery overheating issues. I caution everyone against buying either of these devices or any future releases until a new battery design is available. — Feinex333

Solution: Hi Feinex333. Although we are not ruling out the possibility that you are very unfortunate to land three Samsung devices with bad hardware, statistics-wise, overheating issue that results to a cracked screen is almost unheard of. Overheating can be caused by a lot of things so it’s difficult tell what’s going on with your devices with the information you provide here. Some of the causes has something to do with phone care so it piques our interest how come three flagship phones keeps on overheating in the same household. We are not accusing you of mishandling your smartphones but as a friendly reminder, always make sure that you don’t leave your phone near a heat source like an oven, furnace, expose it to direct sunlight, or leave it inside a hot car.

Another possible cause that we can think of, since at least three devices have the same symptoms, is a problematic app. Did you happen to install the same set of apps on the phones, or is there an app common to all of them? You may have installed a bad app that may have, in turn, spread a malware that causes the phones to overheat. Again, this is just speculation since your problem description is hardly helpful but it’s a good way to keep your troubleshooting going. If an app is to blame, the same issue may be repeated even if you’ll not use a Samsung device in the near future so it’s worth checking at this time. This is assuming of course that the problem is not hardware in nature.

For resolution, we suggest that you contact your service provider (again) and demand for a replacement. There’s nothing that you can do about the cracked screen at this time. You either have to invest in a new phone or simply throw your phone as an expensive paperweight.

Problem #4: Galaxy S7 SD card reader not working

Hi. I believe my new Galaxy S7 phone has either a bad memory card reader or a software issue that is preventing 32GB Micro SD cards from being recognized. I have tried 3 different cards. However, these same cards do work in my daughter’s S5 phone. Additionally, her own card that works in her S5 will not work in my S5.

Lastly, I even took my new phone to a local Verizon store to see if they could figure out the problem. They also could not get any of the cards to work in my new S7. I am on PagePlus Pre-paid Service which uses Verizon’s towers so I had to get a Verizon compatible S7 phone.

Here’s are the steps I took:

  1. I tried my current 32GB Micro SD Memory Card that I use in my former phone (Galaxy S4). It is not recognized by the new S7 I received from you.
  2. I tried a brand new 32GB Micro SD Memory Card in the new S5 I received from you. It does not recognize the card.
  3. My daughter has a Galaxy S5 phone, so I tried my daughter’s 32GB Micro SD Memory SD Card that she uses in her S5 phone and that will not show up in my new S5 phone either.
  4. I took the cards in steps #1 and #2 above and placed them in my daughter’s S5 phone and the both ARE Recognized by her phone. They work fine.
  5. I drove to a Verizon Dealer, located at BJs Warehouse in Derby, CT. I spoke with Dave. He tried both my Micro SD card that I was using in my old S4 phone and the new Micro SD card I just bought. He verified that neither card will show up (recognize) in my New S7 phone.
  6. He took both cards mentioned in #5, #2 and #1 above, and he WAS ABLE to get them to work in his Galaxy S7 phone. Do you have any suggestions that might be helpful to me? Thank you! — Fran

Solution: Hi Fran. It’s clear from all the steps you’ve tried that your phone is the problem. We don’t know what your expectations are but there’s no special trick that you can do on your phone to make the SD card reader work. The best thing to do in this case is to have the phone either repaired or replaced.

Problem #5: Screen of wet Galaxy S7 not working

I left the phone in a downpour of rain for a good minute or 2. When I brought it in, I took case off and dried it off with a towel and then I shut it down and put it in a bag of rice. I watched this phone turn itself back on and make a call. The screen would flash on and off. I turned it off again and a minute later it went into the BIOS Screen and booted back up in safe mode and then it flashed on and off again. I tried to shut it down but it took a few minutes. After a few hours (5) I took it out of the rice and laid it on the bed to see what it would do. I turned it on but could take tell cause the screen stayed black but the bottom buttons next to the home button would light up. Someone called me and it rang but no screen. So I just pressed the home button to answer and I was on a call. I then tried to boot it up in safe mode which was difficult with no screen, still black with phone powered on. I finally got it in safe mode and it was back to factory settings, telling me an unusual reset was performed to activate the phone again. Oh and also right after it got rained on it said WARNING A CUSTOM OS CAN DAMAGE APPS…you should know the rest.

It’s been sitting in rice all night. It booted up in safe mode when I turned it on and now it’s on the setup wizard welcome screen. Is my phone trash or is there something I can do to fix it. The phone has not been rooted or altered in any way. — Wesley

Solution: Hi Wesley. We’re afraid your phone is most probably trashed. If you’re lucky, you may be able to get it back to working order after a phone replacement (if water damage is only limited to the screen assembly).

In an ideal scenario, you were supposed to open the phone up right away, removing the battery and disassembling major components so you can thoroughly clean and dry everything. We know battery removal for an S7 is out of the question so there’s really nothing that you can do about it anyway.

Also, the main purpose of leaving a wet electronic device in a bag of rice is to ensure that you give moisture enough time to be absorbed by rice. This process can’t be done under a few hours. You have to leave the device inside the bag for at least a week. That this was never done does not improve your situation at all.

Right now, the only thing that you can do is to bring it to local repair shop so it can be cleaned, dried properly, and repaired. Hopefully the device will work after a screen replacement. If nothing changes after a screen replacement, simply find a way to have it replaced.

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Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 email app won’t send, other issues

Hello guys! Here’s another list of 4 #GalaxyNote4 issues we’ve received from some of our readers. We hope this material will help others with similar or the same issues.

note-4

Here’s the specific topics we discuss here today:

  1. Galaxy Note 4 in bootloop issue after it fell
  2. Galaxy Note 4 email app won’t send
  3. Galaxy Note 4 intermittent SMS and voice call problem | Galaxy Note 4 battery drain problem | Galaxy Note 4 overheating/charging issues | Cannot install app on Galaxy Note 4 due to lack of storage space
  4. Galaxy Note 4 lockscreen keypad not working | How to get back in to a Galaxy Note 4 if lockscreen can’t be opened

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 in bootloop issue after it fell

Hi Droid Guy. Hope you’re well!

After reading your article on your website on how to get the Samsung Galaxy Note out of boot loop, I was hoping you can help me with my own Galaxy Note 4 problem.

The problem is that my phone got in to a bootloop problem. Well I think this is what is called a bootloop:

When I turn on my phone, It shows the Samsung Galaxy Note screen. It turns black with blue LED light. Then I get the Samsung logo, after which it turns back to the Samsung Galaxy Note screen.. and this repeats itself until the battery is dead.

Two remarks that could influence what is happening, it first occurred last Monday:

 

  • It’s a refurbished model, refurbished by an trusted company. The problem never occurred before.
  • My phone has been smashed around last Saturday while it fell very hard with my bike. The smash my phone made was pretty hard! (screen broke as well).

 

The problem first occurred last Monday, after my battery gone totally empty. I (partially) recharged my phone an tried to turn it on, then it got in to loop.

So I entered the recovery mode from Android. A single reboot from there didn’t work. Also just a cache wipe didn’t have the desired effect. Both times It re-entered the loop.

Then I did a full factory reset, which worked! I could finally start up my phone again.

Of course I wanted to make sure if this solved the whole problem. So i rebooted my phone. It didn’t go into the loop. I turned my phone completely off, turned it on again. No loop!

Last test: I let my battery die completely, put on the charger and turn my phone on. There it was again: The bootloop.

This is all I can tell you. My questions:

  • Can it be that there is physical damage due to the crash I made Saturday, that could lead to the bootloop? (I only read about firmware problems causing loops)
  • If so, shall I tell the service guy to change the battery or couldn’t it be the battery?
  • Are there any other possible causes for the loop to happen? For example that the refurbishing hasn’t been proper or something? (I only have the phone for 2 weeks now)

I really hope you can help me guide to the right area for this problem, so that I can make sure that my phone will be repaired (or maybe even replaced) as quick as possible. Thanks in advance!!

Met hartelijke groet | With best regards. — Björn

Solution: Hi Björn. Most of the time, bootloop is a result of a failed firmware modification but we’ve heard of some bootloop cases following right after a device suffered a bad fall or water damage. Both water damage and shock from a fall can affect devices differently, depending on the malfunctioning components. If this bootloop symptom only started occurring after dropping your phone and you didn’t attempt to modify the firmware (by rooting or flashing), then the problem might be hardware in nature. That factory reset did not change anything is a clear sign of a hardware issue.

Call Samsung and let them examine the device. Even if the issue may be software in nature (which is highly unlikely), at least you should know that your issue will be resolved one way or another. Keep in mind that if they’ll find out that you’ve dropped the device prior to noticing the problem, the remaining warranty will automatically be declared void, which means you’ll still have to pay for whatever solution they’ll do.

Problem #2: Galaxy Note 4 email app won’t send

Hello! My email app stopped working. When I would try to send email from my phone it would error about servers not working. It didn’t matter what email address I was trying to send to.

I tried to clear all the data from my app which then made me re-setup my email address and preferences in the settings.  Now it won’t show any of my emails on my account, there is just a blank screen. There is a button to “Load more emails” but nothing ever loads.  A small circle rotates around on the bottom of the screen like it is trying to load, but nothing ever happens.

What can I do to sync my email account back to my phone? THANKS for helping! — Jessie

Solution: Hi Jessie. Firstly, you want to make sure that there’s no problem on your email provider’s side. You can do that by checking the email accounts in question in other devices like a computer or another smartphone. Make sure that all email functionalities are working, especially the syncing part so you’ll not be wasting time troubleshooting on your phone.

Once you’ve checked that the email is good, the next step is to wipe the phone’s cache partition. The cache partition is a part of your phone’s memory dedicated to keeping the system cache. Sometimes, app or Android updates can corrupt the system cache, which can in turn result to problems. Making sure that the phone has an updated cache can be done easily. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

After wiping the cache partition, wipe the email app data again before setting up the email account. If this won’t do anything positive, wipe everything via factory reset.

Problem #3: Galaxy Note 4 intermittent SMS and voice call problem | Galaxy Note 4 battery drain problem | Galaxy Note 4 overheating/charging issues | Cannot install app on Galaxy Note 4 due to lack of storage space

I live in NJ and work in NY. An expensive new Samsung Note comes out, but I could end up with the same issues. Is there such a thing as planned obsolescence with the phone people? I am still without a well-functioning phone, yet I did not buy it. I can’t get calls all the time! People text me, which is more reliable, but they don’t always go through. It’s hurting all my relationships! Do the carriers slow down that too to get you to buy new equipment? Some of my texts don’t come in for hours and I miss a job. I assume it’s the carrier and or the battery. I keep wondering if I should switch to a different kind of phone that is Motorola or LG definitely (not an iPhone) would be an option.

Of course I loved my Windows 1020 Lumina phone because of the camera. I don’t think anything else comes close to the 41 megapixels and shooting in the dark features the animation and such. I really love that phone but it was constantly freezing and shutting off and of course I dropped it before I got a case I only had It a few weeks. It was also not so overloaded with stuff on it yet. But everyone I work with has a Droid phone or Apple phone.

So here is my big problem. I’m probably a killer of computers, laptops, tablets and cell phones. I’m a woman who uses and abuses my electronics, I believe. I take care of them cosmetically for the most part but I don’t know how to back up my stuff, nor clean out my junk. I use my phone and  my computer to capture everything. Pictures I like on the web, every email since 1990, every text, I treat it like a diary. And then I wonder why my phone doesn’t hold a charge even if I buy a new battery or even if I use an app to close out all the apps and to clean the RAM, etc with an app. If I go to the store and all they want to do is sell me a new phone, not help me fix, nor maintain  my current one. I can actually sit on my couch and miss calls that don’t even register in my call log! I don’t know if I’m in some sort of vacuum that AT&T doesn’t reach (I checked their maps, no) but I know I’ve never had this problem with any other phone. My phone gets hot, doesn’t take a charge well, takes forever to charge, and I found by accident that after a while, wall chargers go bad & cords or the receptacle I don’t know which it is. So here I am buying new cords, new batteries for phone that rings once or twice then the  call goes to voicemail. I have spent hundreds of hours on the phone with ATT (again no answers).

 It’s very frustrating to have a phone for work that doesn’t work. And of course everyone says “oh you have an old phone, you need a newer phone.” I wonder if it’s planned obsolescence, so you have to get a new phone. I would prefer not if possible. Again I really don’t understand the concepts of computers and phones. people saying you have to delete data or you have to delete apps. I have an SD card with a lot of storage but yet my phone will say you can’t put any more apps on your phone until you delete some apps. I don’t understand this. Can you somehow delete them and then remember that you did have apps you deleted on your phone then you have to put them back on your phone if you don’t always use them? Sorry but I don’t have any kids to ask. I’m very confused and very frustrated. I can tell you this: I tried to be informed as much as I can by reading forums. Maybe you have information on one of your blogs on how to maintain phones.  Even if I wanted the Note 7 it sounds like inexpensive rehash not worthy of me going out on a limb to purchase it. Waterproof speakers that really sound tinny and not much else.

Any help or guidance would definitely be appreciated maybe. I need Android for dummies or something or maybe I need to switch brands or carriers. I do know that sometimes there’s a cell phone gremlin that comes in the middle of the of the night &  lives in my phone my phone and changes my settings at different times from Wi-Fi onto Wi-Fi off and other changes, TouchWiz, etc causing data overages sometimes too. And I have a virus scanner app! Any help or information or guidance would be greatly appreciated. Thank you for your time in advance. — Lisa

Solution: Hi Lisa. Since you mentioned “planned obsolescence” twice, we feel obligated to give you an answer about it at least. That answer is NO. There’s no such thing as planned obsolescence but due to phone manufacturers’ desire for more profits, they created an artificial need to churn out new products more often. For Samsung and Apple, this means releasing at least 1 flagship model year after year, falsely creating the sense in many phone users that their device becomes obsolete a year after buying it. If by obsolescence you mean your phone’s camera missing a few megapixels compared to the most recent upgrade, then you are no different from millions of other phone users thinking the same way. We don’t want to elaborate on this topic though as a more detailed discussion will rob other readers of precious article space that we can use to answer more concrete problems.

The thing to remember about your observation (that phone manufacturers and carriers appear to be forcing older smartphones to become out-of-date) is that “obsolescence” is subjective. If your goal in getting a cellphone is to boost your ego, improve your social standing, or the mere enjoyment of luxury by using a new gadget, then sporting a Galaxy Note 4 at this time may be out of fashion. Today, smartphones offer a lot of things including:

  • luxury (by getting the newest and most expensive models),
  • convenience,
  • more ways to connect with friends (via social media),
  • organize personal and business life (with the use of apps),
  • entertainment (games),
  • classic functionalities (like the old-school texting feature and, of course, making and receiving voice calls),
  • and even some level of education (by granting easier access to a trove of information called the Internet).

It’s up to you to sort out what you need primarily from your smartphone. If you want all of the things mentioned above, then for god’s sake invest in a new Galaxy Note 7 or the equivalent from other brands. But if you are the one who tends to enjoy life at its fullest (by not spending hours staring at your gadgets screen), a Galaxy Note 4 can already be considered very good. This model can do almost all the needs an average human being needs to survive in today’s digital world. Taken in this perspective, a Note 4 is never obsolete despite Samsung’s new release of the Note 7. Try to re-evaluate the use of your smartphone so you will know what you really need. If all you want to do with your phone is use it to contact friends and family via text and call, or get in touch with them via social networking apps, then your Galaxy Note 4 can offer almost the same level of comfort and efficiency as the new Galaxy Note 7. in this sense, your lowly Note 4 is not obsolete at all.

Now, we know you’re venting your frustrations with perhaps the last few phones you’ve used so far but that doesn’t mean there’s an one-for-all solution for them. We’ve highlighted (in bold) the specific issues you’ve raised here and we’ll provide brief solutions for them. We can’t dedicate this entire post solely as an Android guide for dummies so try to supplement what we give here with more research afterwards.

People text me, which is more reliable, but they don’t always go throughSome of my texts don’t come in for hours and I miss a job. These problems are best addressed by your wireless carrier. SMS and voice calls problems have a network aspect that third party technicians like us can’t check. That the issues happen intermittently suggests that the cause comes from the service side rather than a gadget side. To help your carrier isolate the problem effectively, you must give them as many relevant information as possible. For example, observing if the text problem only occurs when communicating with a particular friend at a particular time or place may help. Taking note of errors or other symptoms will also help. Telling them it’s hurting your relationships may not be that helpful at all though. In other words, the more problem-specific information you can give them, the faster and more effective the help you’ll get.

 

I wonder why my phone doesn’t hold a charge even if I buy a new battery or even if I use an app to close out all the apps and to clean the RAM, etc with an app. If using a new battery does not change the situation and battery drain problem continues unabated, you should consider some smarts. Assuming there’s no hardware problem involved (like a broken charging port or internal component), battery drain issue is a relatively issue to fix. There are many tips and tricks that you can do to effectively resolve battery drain problem. A lot of other websites offer them but you might want to try our brief guide here.

 

My phone gets hot, doesn’t take a charge well, takes forever to charge, and I found by accident that after a while, wall chargers go bad & cords or the receptacle I don’t know which it is. Battery drain issue together with difficulty charging and overheating may suggest a bad hardware. Don’t hesitate to call Samsung so they can do repair or replacement.

 

I have an SD card with a lot of storage but yet my phone will say you can’t put any more apps on your phone until you delete some apps. I don’t understand this. Can you somehow delete them and then remember that you did have apps you deleted on your phone then you have to put them back on your phone if you don’t always use them? Not all apps can use the SD card during the installation. Even if you have a terabyte of SD card space, you will still be unable to install an app designed to be kept in the phone’s primary storage (not the SD card). There are two types of storage devices in a Galaxy Note 4 — the primary storage device (internal) and the SD card (secondary or external). If you get a message during an app installation that it can’t be installed due to lack of space, that “space” necessary for the process refers to the internal storage device and not the SD card. Make sure you free up enough internal storage space before attempting another installation.

Problem #4: Galaxy Note 4 lockscreen keypad not working | How to get back in to a Galaxy Note 4 if lockscreen can’t be opened

Hi. I went on vacation to Italy and after a couple of days my phone got accidentally locked (I had been using lock screen with keypad without problems since I bought it 2 years back). It asked for a recovery password, but the strange thing is that keypad disappeared and there is nowhere I could type in. Only a darker box with blinking cursor, but when touching it, it looks like touch screen is not working. However emergency call button and related keypad is instead working, and I see with long press that I have options for paste and clipboard, but not able to use. I reset-ed password from Android/Devicemanager, but still cannot type it in….

There was an upgrade pushed a 2 months ago, and despite observing some new slowness, there was no instability. Another upgrade was still pending though, and I was not willing to take it, so I suspect something could be related to it.

Is there any way to restore keypad to unlock the screen?

Or is there any option to clear the password or unlock from android/devicemanager? I didn’t setup a Samsung account with findmymobile, which I understand would have given me other option to reset password.

Trying to explore all alternatives before going the hard way with factory reset and losing all data.

Thanks in advance for your help! — Davide

Solution: Hi Davide. The only solution left you here is factory reset. Doing so will wipe everything on your phone but there’s no other way to bypass the lockscreen or restore the keypad. Here are the steps on how to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to deal with Galaxy S7 battery drain issue, other issues

Welcome to our first #GalaxyS7 article for this week. This post brings you 6 other S7 issues as reported by some users. As in most Android issues, there’s often no specific solution to a problem so we hope that our suggestions will not only help the S7 owners mentioned here but those that may be also be experiencing similar issues.

s7

For those who requested for assistance but are yet to see their issues published, please continue to watch out for more S7 issues in the coming days. You can also visit our main S7 main troubleshooting page here. In the meantime, these are the specific topics we discuss in this post:

  1. Auto capitalization not working when typing on Galaxy S7 email app
  2. Galaxy S7 don’t give SMS notification when receiving text | How to deal with Galaxy S7 battery drain issue
  3. Galaxy S7 sent emails are being scrambled and become unreadable
  4. Galaxy S7 won’t detect 2 SD cards
  5. Photos disappeared after moving files from Galaxy S7 to Google Drive app
  6. Samsung S7 Edge won’t turn on after it got dropped

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Auto capitalization not working when typing on Galaxy S7 email app

My phone has just stopped auto capitalising after periods in emails. Under Settings>Language and Input>Samsung Keyboard> Auto Capitalise is on. I tried turning it off, then trying to write an email, and then turning it back on and going to emails again. Then I tried turning it off, restarting the phone, then turning it back on and restarting again. It still won’t capitalize. If I back up to the period it will then do a capital. It will still automatically put a space after the period but no capital. The feature does work with text messaging. I have no idea why it would decide to stop doing this for emails. I have Googled the problem but have not found a solution. Please help. — Carol

Solution: Hi Carol. Did you do something different prior to noticing the problem like install an app, update (both app and Android), change some settings? If you did, try to undo the thing you did. So for example, if you did install an email app update, make sure that you uninstall the update via Application manager. After that, you can also wipe the app’s cache and data to bring it back to its previous mode. This procedure can also be done on the Samsung keyboard app.

How to wipe app cache and data in Android Marshmallow

Here’s are the steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Another good step that you want to do in this case is to refresh the system cache of the device. This will force the phone to build a new system cache as sometimes, updates and installations can corrupt this type of cache. Here’s how to do it:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 don’t give SMS notification when receiving text | How to deal with Galaxy S7 battery drain issue

Hi there. I have a Galaxy S7 (my first Samsung) and I’m having issues with the device.

  1. Text Messaging. When I am in a text message thread with someone, and my screen is ON, and I get a subsequent message from that same person, it does not trigger the notification ring. If I receive a message from someone else, or if my phone is in another program, then I will get the message notification. It’s just when I am in a thread with someone, any further messages from THAT SAME person are silenced. I am continually missing follow up messages from a sender. I did not have this issue with my Moto X. I got a notification for ANY and ALL messages regardless of whether or not a conversation thread was open or not.
  2. Battery. My phone is about 6 months old. Lately, battery life has been awful. I remember when I got the phone I would have plenty of battery life left at the end of the day. Now I have to charge is about mid-day with minimal use. For instance, I started my day an hour aga… sent about 10 messages and did not make any calls yet. My battery life is already at 93%. By 2pm it will be about 35%. I use the Samsung Wireless pad charger (OEM). I have also turned off location. What can be draining my battery so fast? Should I send it in for a replacement (only been 6months). Thanks. — Brian

Solution: Hi Brian. Your first issue regarding your S7 not making a notification also happens to our own Galaxy S7 (international version) as well as other Samsung non-Galaxy phones, so this must be an idiosyncrasy related to Samsung devices. Samsung designers may have assumed that since a user is already opening the conversation thread, an active messaging notification may not be needed anymore. We know this is not acceptable to some but it’s a matter of design issue so there’s nothing that we can do about it. Try using a third party messaging app to see if the behavior you want will be available.

For the second issue regarding fast battery drain, the first thing that you want to check is the battery usage menu under phone Settings>Battery. Basically, what you want to do is find out what’s your phone’s power. This will give you an idea where to start the adjustments you must do later on. The battery usage menu will give you a break down of apps and services that are constantly running in your device. If you can modify their behavior to save power, you should do so. For example, if the top battery consumer in your S7 is the screen, you should adjust the screen brightness level to the lowest possible setting (up to the lowest comfortable level you can tolerate).

Keep in mind that Litihum-based batteries like the one in your phone degrades over time. If you think there’s a “fix” for your battery woes, you’re mistaken. The only thing that you can do is to use smarts in order to minimize the impact in your everyday digital life. Typically, a battery of this type can start showing performance issues (or symptoms of battery drain issue) after 200 or 300 charging cycles. A single charging cycle happens when you charge a battery from 0% to 100% and back to 0%. The more you charge and discharge (uses the phone), the faster the battery reaches its end of life. If you normally charge your phone at least once every day since you got it, the signs of battery drain issue you’re noticing right now are expected. This doesn’t mean the battery isn’t working properly though. What’s happening is that it’s gradually losing capacity to hold a charge as time goes by. If, say, it was able to hold a 100% charge when you first charge it, right now, it can probably just keep less than less than 90%. The rate of capacity loss depends on the device and your usage habit. This means that the longer you use your phone, the smaller the battery’s capacity becomes. This is not ideal, especially for users like us today but save the blame on chemistry (and current battery technology). That doesn’t meant that there’s nothing that you can do on your end though. Below are some of the smart things a user like you should do when dealing with battery drain issue:

 

  • Review your apps. Aside from the two usual reasons for battery consumption (screen and Android OS), apps are also partly (or sometimes even mainly) to blame. Social networking apps, email apps, and online games are just some of the common examples. Facebook, Twitter, SnapChat, Pinterest, Google Plus and similar apps are regularly communicating with remote computers for new contents. If you enable your phone’s master sync, which means that all apps with sync functions are freely downloading contents every once in a while, you cannot really expect your phone’s battery to last longer. Disable master sync function and make sure that all individual app’s sync function is turned off too. If you are the type who install widgets all the time, try to remove them and simply use the apps menu whenever you want to run an app.
  • Disable unnecessary networking features.
  • Use Power Saving Mode.
  • Install app and system updates. Apps and Android operating systems are not perfect so developers need to regularly monitor how to fix known bugs. Make sure that you keep apps and operating system updated. Most carrier-provided phones are designed to automatically download and install system updates when they become available. The same is not true for apps though. If you don’t enable auto update in your phone, make sure that you regularly visit Google Play Store so you can check if any of your apps are updated.
  • Uninstall apps. The more apps you install, the higher the chance of battery drain issue occurring. Some apps may have accompanying services that can run all the time in the background, contributing to overall battery drain situation. Removing apps, especially those that you don’t use, is therefore one of the important things that you should do. If you haven’t used an app for at least weeks, chances are they are not that important to you. Removing them can contribute to the general welfare of the phone and not just to improve battery life.
  • Stop using haptic feedback/vibrate function. Using vibration for notification or when typing is a demanding task for the battery. Stick to regular sound notification and avoid using haptic feedback by turning it off under keyboard settings.

 

The above items are NOT an exhaustive list so we encourage you to do more research on how to remedy your battery concern. There are other Android forums and websites that can give you more detailed explanation for items we discuss here as well as provide additional tips. Remember, battery drain issue is not really an issue per se but simply an expected event as your device ages.

Problem #3: Galaxy S7 sent emails are being scrambled and become unreadable

Samsung S7 email problem. When I send out a group email the recipients receive the email as scrambled. I have to send emails one at a time or maximum of two recipients in order for them to be readable.

Another issue in emails is when I type a number or symbol it repeats the number/symbol, if I try to type a different character it replaces it with the first initial number/ symbol typed. This does not happen all the time, it’s occasionally. — Lidiaat

Solution: Hi Lidiaat. Kindly refer to the solutions we provide to Carol above. If wiping the app’s cache and data and refreshing the system cache won’t work, contact your email service provider as the issue may be on their end. If you think that the problem is on the phone itself, try to do a factory reset and observe how email works afterwards. To factory reset your device, follow these steps:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #4: Galaxy S7 won’t detect 2 SD cards

I have bought a 2nd SD card as I thought it was a card issue but after a few days in the phone, the phoned turned itself off and denied there was an SD card in the slot. I’ve lost apps and pictures, etc. that were saved on card. Phone won’t recognize there is an SD card in place. I’ve removed and inserted it a few times, still nothing. Can you help please as it’s not my 1st SD card either. It’s my second one of these phones as 1st on overheated whilst on charge and had to be returned as lost all data. — Sheila

Solution: Hi Sheila. If the same phone is having difficulty detecting at least 2 SD cards, that’s a clear indication that the problem is the device itself. It may be a software glitch or hardware malfunction. To check, do a factory reset (refer to the steps above) then reinsert the SD card. If the phone won’t detect the SD card still, you have yourself a hardware issue. Send the phone for repair or find a way to have it replaced.

Problem #5: Photos disappeared after moving files from Galaxy S7 to Google Drive app

Pictures disappeared after being transferred from Samsung S7 to Google Drive on the Phone. I use a Samsung S7. Two days ago, I tried to move all the pictures to my Google drive on the phone to free up the phone space. I went to “files” on the phone, selected all the pictures in the folder called “pictures”, the selected move to Google Drive. Then it showed something like “processing 1%.” I left the phone to work on something else. 20 minutes later, I checked my phone. The folder “pictures” had only a few videos left. However, there are only 6 pictures in Google Drive. All my other pictures have disappeared. I have tried different ways, and sent my phone to a phone repairing store. I still could not find my pictures. Please help. Thanks!! — SHASHA

Solution: Hi SHASHA. As much as we would like to help, we don’t think there’s any intervention that can be done to find your photos. If those photos do not show in your Google Drive, chances are they got corrupted during the transfer or a glitch may have occurred that prevented copying of the files to the cloud to fail. Try to contact Google to see if they’ve heard of this issue happening when a user tries to transfer files to their cloud service via Google Drive app.

Problem #6: Samsung S7 Edge won’t turn on after it got dropped

I have an Samsung S7 Edge 32GB and today I dropped the phone down in time then i speak on them, the phone was on speaker mode. And when i pick up the phone i see that is closed and nothing broken. After that i tried to start up the phone and after that the phone began to heat up hard. I put it quickly outside  the phone down ( I hoped it will not explode like Note7 ). After a period of time the phone was cold and tried to start again but nothing happened. After i search on net i see how to start and i try to start via pressing and holding of Home, Vol up, Power buttons. If the phone is plug in it shows the Samsung Galaxy S7 logo and closed. if the phone isn’t plug in, nothing happened. How to resolve my phone? Is it possible to repair the phone? — Octavian

Solution: Hi Octavian. We don’t think there’s anything more that you can do on your end to fix this trouble. If you want to really get down to the problem, contact Samsung so they can check the hardware and diagnose the issue. Dropping your phone may have broken some things in the motherboard so a thorough hardware check must be conducted. If this phone was provided by your carrier, call them and let them know of the situation so they can either repair or replace it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.