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What to do with your Samsung Galaxy S9 with Black Screen of Death after the Android 9 Pie update?

The black screen of death can either be a very minor issue or a very serious one depending on how it started. It may occur to entry-level devices and even to high-end phones like the Samsung Galaxy S9. In fact, we’ve received quite a lot of complaints from our readers regarding this problem. According to them, their phones would no longer respond after they updated it to Android 9.0 Pie.

Some would say the update is bad but majority of those who updated their devices actually don’t have issues. So, this could be just an isolated problem and we have to address it in this post as we have readers who asked for our help. In this article, I will walk you through in troubleshooting your Galaxy S9 that’s stuck on the black screen after the Android Pie update. Continue reading as this post may be able to help you.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here are the things you need to do if your Galaxy S9 is stuck on the black screen of death after being updated to Android 9.0 Pie…

Try doing the forced reboot. Most of the time, the common reason why the phone gets stuck on the black screen is due to a firmware crash. It’s a very minor issue but will leave your phone unresponsive unless you do something to fix it. The thing is, the device won’t respond when you press the power key or connect it to the charger. This leaves users to think that the problem is with the hardware when in fact, it’s only with the software. With that being said, the best thing you can do about it is this:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or more.

This will restart the phone like the normal reboot but its memory will be refreshed and all its apps and services reloaded. If it was indeed due to a system crash, then your phone should already be booting up by now. If it’s still not responding, then try doing this instead:

  1. Press and hold the volume down button.
  2. While holding down the volume down button, press and hold the power key.
  3. Keeps both keys held down together for 10 seconds or more.

As you can see, it’s actually the same as the first procedure only that this time we’re making sure you’re doing the procedure correctly because doing it otherwise won’t give you similar outcome. If your phone is still not responding after this, however, then try the next procedure.

Connect phone to charger and force restart it. Another possibility we need to rule out is that the battery could have been totally drained. While it’s not really an issue, there are times when a simple battery drain would lead to a system crash as some services, apps and hardware components may not be properly shut down when the phone suddenly turns off once the battery is depleted. In this case, you will be dealing with a couple of very minor issues that both result to an unresponsive device. To address this, here’s what you’re going to do:

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy S9 to its charger using the original cable.
  3. Regardless whether your phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. Now while the phone is connected to the charger, press and hold the volume down button.
  5. While holding down the volume down button, press and hold the power key.
  6. Keeps both keys held down together for 10 seconds or more.

Based on personal experience, this will fix the problem. But if not, then try the next procedure.

Try rebooting your phone in recovery mode. The recovery mode is the fail-safe for almost all Android devices including your Galaxy S9. Even if the device has a serious firmware issue, it may still be able to run in this mode. So, you should try it because if successful, you may proceed to doing the master reset which will fix this problem. Here’s how it’s done:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After doing all these and the phone is still not responding, then it’s time you brought it to the shop so that a technician can check it up for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fixing Samsung Galaxy Note 8 with Black Screen of Death (easy steps)

We’ve already addressed the Black Screen of Death issue a few months after Samsung Galaxy Note 8 was released last year and since then we’ve received tons of emails from our readers. It seems that there are still a lot of owners who are experiencing this problem that’s why we need to address it again but this time, we will be providing you with a solution that worked for many of our readers.

At the later part of this article, we will still be suggesting troubleshooting procedure you can follow in case the solution doesn’t work. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading to know what to do with it.

Before we move on to our solution and troubleshooting guide, if you are looking for a solution to a different problem, then make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you still need our help after that, then contact us through our Android issues questionnaire.

Quick fix to the Black Screen of Death issue on Galaxy Note 8

We already know this solution because black screen of death is often caused by a system crash and there’s no better way to address it than this. Since we published our first article on this problem, we’ve received hundreds of messages confirming that this solution works. In our first post, this is just part of our troubleshooting guide but now it’s a fix although we can’t guarantee that it will fix every black screen issue since not all problems are the same. But it won’t hurt if you try this…

Solution: Press and hold the Volume Down button and the Power key simultaneously for 10 seconds (or more).

If this doesn’t work, press and hold the Volume Down button first, don’t let go of it, then press and hold the Power key. Keep both keys held together for 10 seconds and it should bring the phone back to life provided there’s enough battery and that this problem is due to a system crash. If this fails either, do this…

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy Note 8 to it using the original USB cable.
  3. While the phone is connected to its charger, press and hold both Vol Down and Power keys together for 10 seconds or more.

After trying these things and the phone remained to be unresponsive and won’t turn back on, then you should try troubleshooting it before you decide to bring it to the service center.

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Troubleshooting Galaxy Note 8 with Black Screen of Death issue

Basically, there are only a couple of troubleshooting procedure you can try to see if the phone is still capable of powering up but before that, you have to verify that this is not an issue caused by liquid damage…

  1. Look into the USB port to see if there’s a trace of water or liquid of any sort.
  2. Clean the area using a cotton swab or get rid of the moisture by inserting a small piece of tissue into the port.
  3. Check the Liquid Damage Indicator (LDI) to know if it’s tripped or not.
  4. Remove the SIM card tray and look into the SIM slot to find the LDI.
  5. If the LDI is white, there’s no liquid damage; if it turned red or purple, then there’s liquid damage.

In case there’s a sign of liquid damage, don’t anything except bring the phone to the service center so that the tech can clean it up for you.

After verifying there’s no liquid damage, try the following procedures to try and bring the phone to turn on.

Try to run the phone in Safe mode

Usually, we recommend to our readers to run their phones in safe mode to disable all third-party apps but this time we just want you to do it for the sake of knowing if the phone is still capable of starting up in its bare bones.

  1. Press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

If the phone turns on in this mode, consider the problem fixed. The next thing you need to do is find the app that’s causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap the app you suspect.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

However, if the phone also refuses to turn on into this mode, try the next step.

Try to boot your Note 8 in Recovery mode

The Android system recovery mode is the fail-safe for almost all Android devices so even if there’s a serious firmware issue for as long as the hardware and the battery is fine, your phone should be able to boot up in this mode. If successful, you can do a couple of things that might help fix all other issues with your phone. But just like booting in safe mode, the moment your phone turns into this mode, consider the problem fixed. But I suggest you do the wiping of the cache partition if the phone boots into this mode successfully…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Or you can do the Master reset if there are complications after wiping the cache partition but bear in mind that all your files and data will be deleted including your contacts, messages, pictures, music, videos, etc…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

However, if the phone cannot boot up in recovery mode, then it’s time to bring it to the service center because the problem is something that you can’t fix by yourself. But even if you are techie enough to open up your phone, there’s no guarantee you can fix the problem by yourself and the fact that the warranty will be voided when you do so makes things a bit more complicated.

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How to fix Samsung Galaxy S7 Edge black screen of death [Troubleshooting Guide]

  • Understand why your #Samsung #Galaxy S7 Edge (#S7Edge) has a black screen and unresponsive but its LED is blinking. Learn how to troubleshoot the problem and eventually fix it.
  • Know what to do if your device is suffering from black screen of death (BSoD).

 

Galaxy-S7-Edge-black-screen-blinking-lights

Among the most common screen- and power-related issues with the Samsung Galaxy S7 Edge is the black screen of death (BSoD), which leaves the phone unresponsive to button presses and screen taps. The display is black, hence the name, but there are times when the screen flickers from time to time.

Apparently, it’s worse than any screen issues that have been reported except broken digitizers and totally damaged LCDs. More often, the owner doesn’t know why it happened and mostly said they just found out their phones won’t respond with their screens black. Here’s one of the messages we received from our readers that best describes this issue…

Hey guys. I don’t know if you can help me with my problem but I just want to ask for help as I have no one to turn to except an expensive technician. My phone is Galaxy S7 Edge, which I purchased 3 months ago and my problem is that the screen is black, it won’t respond when I tap it, nothing happens when I press the power key but there’s blue light blinking. I would surely appreciate if you can help me. Thanks in advance.

In the case I cited above, the phone’s screen is black but the LED is blinking with blue light, which means the user has some unread messages, notifications, etc. This is one of the variations of the problem. The worst case is when the screen is black with no lights blinking or something. We will try to look into these problems.

Before we go deeper into our troubleshooting, for those who have other issues with their Galaxy S7 Edge, please visit our troubleshooting page as we have already addressed a lot of issues with this device. There may already be some solutions to your problem or we may already have drafted a troubleshooting guide for it.

For our readers who need further assistance, we are always willing to help. You can reach out to us by completing our Android issues questionnaire. But please provide as much information as possible so that we can give you more accurate solutions. It’s a free service so don’t worry about anything.

Troubleshooting Galaxy S7 Edge black screen with lights blinking

As to the problem above, more often it’s caused by a system crash that left the phone unresponsive to button and touch commands. Issues like this can be fixed by the forced reboot procedure.

Press and hold the Volume Down button together with the Power key for 10 seconds. The phone will reboot normally provided there’s enough battery left to power up it’s components.

It’s easy to fix this problem but it’s possible it will occur again in the future. The worse thing is that it often occurs during the time you badly need a phone. My concern is what if your phone freezes when there’s emergency?

It is therefore, imperative you fix the issue now than suffer the consequences later. You need to find out what caused it and my first suggestion is to boot your device in safe mode and continue using it for a day or two to see if the problem happens again. Here’s how you boot your device in safe mode if you don’t know how…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem happens again even in safe mode, then one or some of the pre-installed apps may have issues with the system or it could be a firmware issue and a serious one. On the other hand, if the black screen issue doesn’t occur, then there’s one or two of the downloaded apps that may have crashed and resulted to this problem. You need to find them and uninstall them to be safe. Begin your search with your recent downloads and then go after the apps you’ve downloaded a long time ago but haven’t been used recently. If there are apps that need to be updated, then update them.

The key to fixing this problem is proper observation. Once you’ve done something, closely observe your phone to see if the problem got fixed or not. And lastly, if you might want to try to reset the phone (well, assuming the phone can boot up in recovery mode). It will delete everything in it but if this is all you need to do to fix the problem, then you have no other option:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this simple troubleshooting guide can help you fix the black screen with lights blinking issue.

Troubleshooting Galaxy S7 Edge black screen of death

This one here is the real black screen of death; display won’t flicker, no lights, no nothing. This problem can be as simple as a system crash or as complicated as faulty hardware. Keen observation and thorough troubleshooting is necessary to know the cause or the culprit and to eventually fix the problem.

That said, please try to follow these steps…

Step 1: Forced reboot

As I said, it can be just a simple firmware crash issue and just like the problem I cited above, I want you to do the forced reboot procedure to see if the phone reboots normally. Press and hold the Volume Down and Power keys together for 10 seconds.

If it really is a system crash problem and if the phone still has enough battery to power up its components and run the firmware, then it will turn on, otherwise, do the next step.

Step 2: Charge the phone

It’s too early to jump into a conclusion that it’s a firmware issue. It might be just a drained battery that rendered your phone unresponsive. Therefore, it’s time you tried charging it. Aside from the obvious reason that we suspect the battery got drained, this step will also tell you if the device responds when it detects current is flowing through its circuits.

If the phone doesn’t charge, I suggest you read our posts that specifically address this problem and its kinds.

Here’s one tip: when you plug the phone and it won’t charge, leave it plugged in for 10 minutes and then do the forced reboot procedure while it’s plugged in.

Step 3: Attempt to turn the phone on

If your handset charges but won’t turn on, then do everything to bring it back to life. You have a couple of things to try to confirm if your phone can still power up its hardware or not.

RELEVANT POST: How to fix Samsung Galaxy S7 Edge that won’t turn on [Troubleshooting Guide]

Try booting it in safe mode – I provided the step by step instructions above on how to do this. The reason why I want you to do this is because sometimes third-party apps and services crash, which may also cause the firmware to crash or become unresponsive.

Boot it up in recovery mode – Booting the phone in recovery mode will power up all its hardware components without running the user interface. So, if the hardware is fine and if there’s enough battery, then the phone should be able to boot up. Here’s how you boot your device in recovery mode…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 4: Send the phone in for repair

After doing all these steps and the phone remains unresponsive and its display black, it’s time you sent it or brought it to a local shop to be repaired. We technicians can do tests to determine what really is the problem with your device. As far as doing your part is concerned, you’ve done enough but sadly, the device is suffering from a serious issue.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S8 Plus that won’t turn on (easy steps)

After years of providing free support to our readers, we’ve already encountered thousands of issues and we’ve already known several effective solutions to almost every problem sent by our readers including a fix for a Samsung Galaxy S8 Plus that won’t turn on. This issue, while it may seem like a very complicated one, may actually be just a result of a rather minor problem in the firmware. Majority of the owners who encountered this problem said they were able to fix it without any help from a tech.

In this post, I will share with you a solution that worked to a lot of our readers who have phones that died without apparent reason. And our subject will be the Galaxy S8+ since we received several complaints from our readers about it. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this post may be able to help you.

Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.

Solution for the Galaxy S8 Plus that won’t turn on

I am confident that the following solution will fix the problem but bear in mind that it only works for issues that occurred without apparent reason. If you’re the owner and you know right from the start the problem started after your phone suffered a drop or got submerged in water for a long time, then our solution may not work since the problem has already something to do with the hardware. However, if this issue started out of the blue and you don’t know exactly what happened to it, then you should try this…

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

Assuming that there’s enough battery and the hardware is totally fine, your device should boot up normally. This procedure is what we call Forced Restart which refreshes your device’s memory and forces it to boot up, as the name suggests. If this doesn’t work however, then you should try this…

  1. Press and hold the Volume Down button and don’t let go of it.
  2. Press and hold the Power key while holding down the Volume Down.
  3. Keep both keys held for 10 seconds or until the screen turns on.

It’s basically the same as the procedure above but we’re just making sure you’re doing it right. Pressing and holding down the Power key first and then the Volume Down has a different effect as when you do it in reverse; you have to it the latter first before you trigger the phone to power up. But if this doesn’t work either, this is what you’re going to do next…

  1. Plug the charger to a working wall outlet.
  2. Connect your phone to it using the original cable.
  3. Regardless whether the phone shows the charging signs or not, let it charge for at least 10 minutes.
  4. Now do the Forced Restart procedure once again but this time while the phone is charging.

One of these procedures should work and bring your phone back to life provided there’s enough battery and there’s no damage to hardware components. If by any chance your phone stays unresponsive after doing all this, then you have to try troubleshooting it. Continue reading so you’ll be guided how to troubleshoot your S8+ that won’t turn on.

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Troubleshooting Galaxy S8 Plus that won’t turn on

There are a few things you can do about this problem but I hope you’ll take time troubleshooting your phone. If you are not comfortable doing the procedures below, then you should bring the phone to the service center immediately so that the tech can take check it for you. For those who are willing to do some troubleshooting, here’s what you should do:

Make sure there’s no physical / liquid damage

It’s imperative that you check your phone for both physical and liquid damage first because if the problem is due to one of those things, it’s futile to troubleshoot your device knowing the issue is with the hardware.

For physical damage, just look for scratches, dents and cracks on the outside. A force that can render the phone useless should leave a mark. If the phone is still flawless, then move on to the next step.

For liquid damage, check the USB or charger port first. Look into it to see if there’s a trace of liquid. You may use a cotton swab to clean around the area or insert a small piece of tissue paper into it to absorb the moisture.

Then, remove the SIM card tray and look into the SIM slot and look for the Liquid Damage Indicator; it’s a small sticker that would tell you if the phone has liquid damage or not. If the LDI is still white, then there’s no liquid damage but everything would be totally different if the LDI turned red or purple.

For cases of physical and/or liquid damage, you should bring the phone to the service center for the technician to evaluate how serious the problem is.

Try running the phone in Safe mode

After making sure there’s no physical or liquid damage in your phone, the next thing you should do is try to boot it up in Safe mode. By doing so, you’re temporarily disabling all third-party apps that may have a hand in this problem. Follow these steps and see what happens:

  1. Press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

Assuming the phone boots up in this mode, then the problem is already fixed since we’ve already powered up the device. Try to reboot it in normal mode without doing anything in safe mode first. If it would still result to a black screen, boot back in safe mode and hunt down the apps that cause the problem and uninstall them one by one.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the phone still refused to boot up in safe mode, then try the next method.

Attempt to boot the phone up in Recovery mode

The Android system recovery mode is the fail-safe of almost all Android devices. Even if your phone has some serious firmware issues for as long as the integrity of the hardware is intact, it should boot up in this environment. If you can make your phone to run in this mode successfully, there are a couple of things you can do that have great impact on the firmware. So try to go through the methods below and see what works:

How to run S8+ in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Run phone in Recovery mode and do the Master reset

This is your last resort but as long as the firmware hasn’t been modified in any way, you should be able to fix this problem by doing the reset. But the thing is you would lose all your files and personal data especially those that you saved in your phone’s internal storage. So it’s up to you if you proceed with this method but here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that you’d be able to fix the problem with your phone using these methods. If the problem persists after doing all these, then you have to bring it to the tech to have it checked.

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How to fix a Samsung Galaxy A6 2019 smartphone that is stuck on black screen of death (easy steps)

Just this May, Samsung released an octa-core handset and the latest addition to its patented Galaxy lineup, branded as the Galaxy A6 (2018). The new Samsung handset runs on Android 8.0 (Oreo) platform. While there’s still no negative reports that surface regarding early issues experienced by the first few owners of this new Samsung handset, I’ve mapped out this walkthrough to serve as future reference for anyone who will encounter an issue on the Galaxy A6 (2018) that gets stuck on black screen of death. Read on to find out what applicable options to try on when dealing with this same problem on your new Galaxy A6 smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force your Galaxy A6 2018 to restart.

A force restart is the simplest recommended solution to unfreeze a frozen device. It works the same as the usual reboot or soft reset does without affecting any data on the internal memory. It forces all errant apps running in the background, which might have prevented the phone system from carrying out its normal routine and so it crashes and gets stuck on black screen instead. Here’s how to force restart or unfreeze your frozen Galaxy A6 2018:

  1. Press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds or until the Samsung logo shows up on the screen.
  2. Release both buttons when the Samsung logo appears.

Wait for your device to boot up completely. If that won’t help, then try the next possible solutions.

Second solution: Charge your phone for at least an hour.

It’s possible that your phone is just completely drained and therefore only appears to be stuck on black screen since it’s unable to turn on. Rogue apps, especially third-party or downloaded applications are usually the culprit. To rule this out, plug your device into the charger and then let it charge for about 1 to 2 hours. That should be good enough time for it to regain power to boot up. Just make sure your phone is charging. If you see the charging indicator or battery charging icon on the screen, then it’s working. Just wait until it gets fully charged.

If your phone is able to charge, then let it charge completely then continue to the next possible solutions. Otherwise, your device needs service.

Third solution: Boot into safe mode and diagnose apps.

Safe mode puts your device in a diagnostic state, allowing you to determine if a third-party app is inflicting the problem. This is an alternative method to the usual soft reset or device restart. Here’s how it’s done:

  1. Press and hold the Power button until the phone vibrates and the Samsung logo appears then release the Power button.
  2. With the Samsung Galaxy logo still on screen, press the Volume Down button.
  3. Keep holding the Volume Down button until Safe Mode appears in the lower-left corner of the Home screen or lock screen.
  4. You can release the Volume button by then.

While your phone is running in safe mode, you can test the device and app functionality.

If the problem does not occur in safe mode, then a third-party app is to blame. You may need to delete the most recent apps you’ve downloaded individually until you get rid of the culprit.

Fourth solution: Wipe cache partition on your Galaxy A6 2018.

Temporary files and data that are stored as cache in the system folders or partition can also cause the same problem when these files get corrupted. To rule this out, wiping the cache partition on your phone can help. Aside from clearing errant cached files, it also helps refresh the phone’s internal memory for better and smoother performance. Here’s it’s carried out:

  1. With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
  2. Release the buttons when the Android screen appears and the phone loads in Recovery mode.
  3. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options then press the Power button to confirm selection.
  4. Wait until the phone has finished wiping cache from the system partition. You will then see the Reboot system now option highlighted.
  5. To restart your device, press the Power button.

Wait until your phone successfully boots up. If it’s able to boot up and working stable again, then you’re good. But if not, then you may need to wipe everything out from the internal disk drive of your device with the next solution.

Fifth solution: Reset your Galaxy A6 2018 in recovery mode.

If your device is still acting up and stuck on black screen of death after performing all applicable solutions, then your last resort would be a master reset through recovery mode. This will reset your device and wipe everything off from the internal memory including corrupted data that caused the system to malfunction.

Note: If possible, do not attempt to install unapproved software, or a custom OS because a custom recovery will void your warranty.

Start whenever you’re ready:

  1. With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
  2. Release the buttons when the Android screen appears and the phone loads in Recovery mode.
  3. Press the Volume Down button to highlight Wipe data/Factory reset option.
  4. Then press the Power button to confirm selection.
  5. When the factory data reset is finished, the Reboot System Now option is highlighted. Press the Power button to confirm and reboot your device to apply the recent changes and refresh the operating system.

If none of these works and your Galaxy A6 2018 smartphone is still stuck on black screen of death, then you’ve got no choice but service.

Repair options

You can take your Galaxy A6 2018 to the nearest Samsung service center and let an authorized technician examine your device for any indications of hardware damage. You may avail for a service warranty or new unit replacement, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy A7 black screen of death issue [Troubleshooting Guide]

Some of our readers who own the Samsung Galaxy A7 have contacted us regarding the so-called black screen of death. This problem is often characterized by a black and unresponsive screen, hence the name. It leaves an impression that the phone is powered down and won’t turn on but more often, the device is actually powered on but still not responsive.

There is however, one characteristic that you immediately have to look into to know how serious the problem could be and that would be the LED indicator. There are BSOD cases wherein the phone would flash a blue light at the top of the screen as if the phone has some unread notifications or messages. There are also cases wherein it’s just the black screen and no other. I will briefly explain the difference between these two.

Before we proceed, if you are looking for a solution to a different problem, visit our Galaxy A7 troubleshooting page for we have already addressed some of the most common issues with this phone. If even you need more help from us, then feel free to contact us by filling up this form.

Troubleshooting Galaxy A7 with black screen of death

If your phone has a black screen and there’s a blue light that keeps flashing at the top of the screen, it’s more likely just a system crash. Fortunately, this problem can easily be fixed. However, if it’s all just black screen and there are no other signs of life, then you might be dealing with a power-related issue, which is a bit more complicated to fix. Regardless what the case maybe, here’s what I suggest you do about it…

Perform the Forced Restart procedure

It is imperative that you begin your troubleshooting with this procedure. It’s very easy and safe to do yet very effective in dealing with issues that have something to do with the firmware. In case you don’t know yet, system crashes happen more often than you think and the black screen of death is often the most common symptom of this problem.

When it happens, your phone won’t respond to whatever you do with it. A few years ago, we usually just pull the battery out to “power shock” the phone but that’s not possible now since your Galaxy A7 doesn’t have a removable battery. There’s a procedure that offers the same effect and that’s the Forced Restart; you just got to press and hold both the volume down and the power keys together for 10 seconds and your device may reboot normally. That’s the end of the problem and you haven’t lost anything from your phone.

Try charging your phone

If the Forced Restart procedure failed to bring the phone back to life, then the next thing you must do is make sure there’s enough battery to power up all your phone’s components. Plug the AC adapter to a working wall outlet and then connect your phone using the original USB cable. I would assume you’re using the original charger and cable that came with the main unit.

Aside from ruling out the possibility that your phone has just drained its battery, charging your device will also give you a clearer perspective if it’s suffering from a serious hardware problem because if so, your phone may fail to charge.

Usually, when you plug the charger in, your phone would show on its screen the charging icon and the LED indicator may light up. If none of these charging signs show, then it could already be a sign of a hardware problem but to make our troubleshooting more thorough, try doing the forced reboot procedure again but this time while the phone is connected to its charger.

Verify there’s no liquid damage

It is important that you are very sure your phone isn’t suffering from liquid damage. There are things you need to do to know if water caused your phone to not turn on. Assuming your device has some liquid damage and you just turned a blind eye about it, then it’s very much possible your phone won’t be able to turn on anymore. As you know, water and electricity don’t mix and if an electronic device is submerged in water, a lot of bad things could happen. So, to verify that your phone doesn’t have liquid damage, try doing these things…

  • Clean the USB port using a cotton swab or insert a small piece of tissue into it so that the moisture will be absorbed.
  • You may also blow into the port or give it a blast of compressed air to get rid of debris or lint.
  • Also check the Liquid Damage Indicator which can be found inside the SIM card slot. Remove the SIM tray first and look into the slot. If the LDI is still white, then your phone is clear of liquid damage. But if the LDI turned to red, pink or purple, it’s a different story.

Try starting it up in Safe mode

Assuming there’s no sign of liquid damage whatsoever and your phone still remains unresponsive, you should try turning it up in Safe mode. This will temporarily disable all third-party and if one of them is causing the problem, then your phone should be able to boot up in this mode without any problem.

This is how to start your device in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

The moment your phone starts up successfully in this mode, the problem is already halfway to being solved. The next thing you should do is find the culprit and then uninstall it. You may then try rebooting your phone to normal mode to see if it works this time. You may have to uninstall more than one app to fix this problem. However, if your Galaxy A7 still refuses to power up even in this mode, then do the next procedure.

Try booting it up in Recovery mode

The Android system recovery menu also known as Recovery mode is actually the fail-safe of almost all Android devices. It powers up all hardware components but the interface won’t be loaded. If you can successfully bring your phone to boot up in this mode, then you can do a couple of things that might help fix the problem. The first thing would be to wipe the cache partition to delete and replace all system caches. If that doesn’t work then you have to do the Master reset which will bring the device back to its default settings. This is how you start it up in recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

You then have to follow on-screen instructions to wipe the cache partition or do the master reset. If the screen remains blank after doing all these things, then you have no other choice but to get the phone checked by a technician. As far as basic troubleshooting it concerned, you’ve already done what you can. Now it’s time that you let the professional handle the problem for you.

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What to do when your Samsung Galaxy S8 shows the Black Screen of Death [Troubleshooting Guide]

The Black Screen of Death (BSoD) is one of the most dreaded problems that plagued many smartphone owners and you may encounter it with your new Samsung Galaxy S8. We find it necessary to publish this post that basically addresses the black screen issue to, at least, give you a better idea what to do when the problem happens.

Just because the screen is black and unresponsive doesn’t mean the phone is dead already. It might have just crashed for some unknown reason and waiting for you to do something to spring back to life. The black screen issue may occur any time regardless of the condition of your phone. Usually, the device won’t respond no matter how many times you press the power key. It may not even respond when charged.

The BSoD is different from the issue wherein the phone refuses to turn on for the first time because the latter may be a sign of a manufacturing defect. The former, however, could be a sign of a hardware failure caused by other factors after you’ve used your phone for a few days. Among the most common factors are liquid and physical damages.

In this post, I will walk you through in troubleshooting your new Samsung Galaxy S8 that’s plagued with the black screen of death problem. So, continue reading below to know about about this issue.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 with Black Screen of Death (BSoD)

I understand your phone is still new and it should work properly without any issues but here we are trying to find out what’s the reason behind this problem. Basically, the purpose of this troubleshooting is for us to know if the problem is minor and can be fixed easily or if you really have to go back to the store and have the device replaced.

While the BSoD is a serious problem, we’ve already encountered a lot of issues before that posed as this kind of issue but in the we were able to bring the devices back to life. That’s what we have to try here and said, here’s what you should do:

Step 1: Force reboot your Galaxy S8 to rule out possibility of a system crash

The first thing we have to assume is that the phone’s firmware crashed for some unknown reason. This thing happens all the time and we’ve seen hundreds of issues like this in the past only to find out that many of there were a result of a glitch. Before, we usually remove the battery and press the power key for a minute so that phone’s memory would be replaced but since your Galaxy S8 has a non-removable battery, we cannot do that anymore. However, there’s one combo that will do the simulated battery disconnect and that would be enough to fix this problem provided it’s just as simple as a system crash or a glitch.

Press and hold the Volume Down button and the Power key together for 7 seconds and the phone may reboot normally. If it does, then the problem is fixed, otherwise, you must move on to the next step to probe further.

Step 2: Try to charge your phone to see if it responds

We surely want to know if your phone would still respond if it detects electric current flow through its circuits. If it displays the usual charging icon as well as light up the LED indicator at the top of the screen, then we can, at least, say the hardware might be fine because if not, then it shouldn’t charge at. However, if the phone doesn’t show those signs, then do the forced reboot procedure while the device is plugged in; its battery may have just been drained completely that there’s not enough battery to power up its hardware and load the operating system. If it still won’t power up with it, then it’s time to seek assistance from a tech.

On the other hand, if the phone charges fine or shows those signs, then leave it plugged in for ten minutes. That should be enough to reach around 5% of battery or even more. After which, attempt to turn the phone on to see if it does respond. If not, then do the forced reboot procedure once again and if it still won’t respond, move on to the next step.

Step 3: Try booting your phone up in safe mode to rule out possibility that third-party apps cause the problem

Third party apps can also cause the system or the firmware to crash especially ones that use too much resources like heavy games. The problem is we don’t know for sure which app is causing the problem. Therefore, we need to do something to isolate third-party from built-in apps and booting in safe mode is the best you can do:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

By following the steps above, you are temporarily disabling all downloaded apps and third-party services. Therefore, if one or some of them is causing the problem, the phone should boot up in safe mode successfully. If it fails, however, then move on to the next step.

Step 4: Attempt to boot your phone up in Recovery mode

The phone got a black screen and won’t respond to whatever it is you do. You’ve just tried to boot it up in safe mode and it failed, so now, it’s time to try to boot it up in another mode, the Android system recovery. We just have to know if it’s still capable of starting up in that mode to find out if the hardware is fine or not. Follow these steps to attempt to start it up in recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If successful, then we’re already halfway there; at least the phone is capable of powering up its hardware components and loading up its firmware. You can then proceed to wiping the cache partition so that system caches will be replaced or you may opt to doing the master reset. However, if the phone still failed to boot up in recovery mode, then you have no other option but to bring the phone back to the store and have it replaced as it is clear enough there’s something wrong with it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J2 Pro 2019 with Black Screen of Death (easy steps)

The black screen of death (BSOD) issue is common to Android users. In fact, we have received quite a lot of complaints from our readers who own the Samsung Galaxy J2 Pro 2018 regarding this problem. According to some, the issue started on its own without any valid or clear cause. There were also others who said that the issue occurred after the phone got dropped or fell on a hard surface. As to the latter, it’s clear that the problem is due to physical damage incurred by the phone from the drop. Hardware issues have to be addressed by Samsung’s technicians.

In this post however, I will address this problem to help our readers who reached out to us complaining about the issue. This is only applicable to issues that occurred without any apparent reason or cause. I will share with you the solution that we’ve always been using to black screen issues with other devices including the flagship phones. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this post may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix black screen of death issue on Galaxy J2 Pro 2018

The following solutions have been proven effective in dealing with this kind of problem unless, of course, the issue is caused by physical and/or liquid damage. Don’t worry, they are always safe to do for both your phone and your data in it but just make sure you’re doing them right. We know this for a fact because majority of the complaints we received that have similar symptoms were due to a very minor problem–system crash. With all that being said, here’s what you should do about it:

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

The method is called Forced Restart which simulates battery pull. It’s hard-wired in your phone so if done correctly, it will force your phone to boot up even if the system crashed. It’s also called Soft Reset because it resets your phone’s memory but don’t worry, none of your files and data will be deleted.

However, if your Galaxy J2 Pro 2018 won’t respond to it, then try doing it a couple more times or you may try this:

  1. Remove the back cover of your phone.
  2. Pull the battery out.
  3. Remove your SIM card and SD card.
  4. Press and hold the Power key for a minute while the battery is out.
  5. Now, place the battery back it and secure it with the back cover.
  6. Attempt to turn your phone on.

If the phone still won’t respond after said procedure, here’s another thing you could try:

  1. Plug the charger to a working AC outlet.
  2. Connect the phone to its charger using the original USB cable.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
  4. Now try to turn the phone on to see if it’s successful this time.

IMPORTANT NOTE: If the phone is heating up or overheating while it’s connected to its charger, then disconnect it immediately to prevent further damage. It’s possible that there’s a problem with its hardware or water may have caused the issue. You should bring it to the service center or back to the store where you bought it for checkup and/or replacement.

After all this and the phone is still unresponsive, then it’s time to bring it back to the store where you bought it or to the shop so that the technician can check it up for you.

If you have other concerns you want to share with us, feel free to contact us anytime or you may leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do with Samsung Galaxy S7 with the Black Screen of Death (BSoD) issue [Troubleshooting Guide]

One of the common issues that Samsung Galaxy S7 owners are facing today is the so-called black screen of death (BSoD). Basically, this type of problem occurs if the system is crashing wherein services freeze and stop working which would result to the device’s screen becoming black and all hardware buttons left unresponsive. Compared to other software-related issues the black screen of death is worse because no matter what you do your device will remain unresponsive, meaning, you are stuck to a blank screen and unresponsive buttons.

In this post, we have to discuss the black screen of death and dig all possibilities to provide users some clues to know what is the reason behind and why this is happening to your phone. So, if you are one of the users that has this problem, just continue reading this article for you may find it helpful.

But before we proceed, if you are looking for a solution a different problem with your Galaxy S7, drop by our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours. Feel free to use the solutions we suggested. If you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S7 with a black and unresponsive screen

Problem: Hello! I have Samsung S7 and its display turned off automatically while I was on call and battery of the phone was also running low at that time, then, I tried restarting phone turns on and seems like working normal like receiving the calls etc. But display doesn’t turn on not sure what happened all of a sudden there is no drop or any hit to the phone to think it as a physical damage. Please help me figure out what’s the issue and how to handle it.

Solution: It seems like your phone is experiencing the so-called the black screen of death issue. Although there are other possibilities to consider, the most common one is when the system crashes. The software and other services will stop working and cause the device to become unresponsive.

Here are the things you can do about this problem…

Charge your device to be sure that the battery is not fully drained

You said the battery was running low before the issue started, that could be the reason why your phone refused to turn on as there is not enough power left in the battery to power up the components. In this instance, the best thing that you should do is to connect it to the charger and let it charge for at least 15 minutes. After you do so, turn on your phone and wait if it will boot up successfully. If the phone booted up after charging, then we can say the problem is fixed now.

However, if it didn’t respond to the charger and still refused to turn back on, then you must do the next procedure.

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Perform forced reboot method on your phone

This time, while the device is connected to its charger, try to do a forced reboot procedure. This will simulate the battery disconnect which will refresh your phone’s memory. It’s a very effective method to deal with system crashes.

To perform the method, just press and hold the Volume Down and Power keys simultaneously for 10 seconds and wait until it boots up. However, if your phone still unresponsive jump over to the next method.

Try to run your phone in Safe mode

Since the device still unable to turn on after performing previous methods then it is possible that there might be a rogue app that triggered it. In this case, we recommend you to boot your phone in safe mode to temporarily disable all third-party apps in the system. If your phone turned on while in this mode, it is clear that there’s an app that you should uninstall to get rid the issue. Follow these steps to run your phone in safe mode:

  1. Press and hold the Power key.
  2. If Samsung Galaxy logo appears, release the Power key and simply hold the Volume Down key.
  3. Continue holding the Volume Down key until the device finishes rebooting.
  4. If you can see “Safe Mode” in the bottom left corner of the screen then, you may release the Volume Down key.

Assuming the phone boots up in this mode successfully, try to reboot it in normal mode to see if it’s successful this time. If it won’t continue booting up, then you have to reboot in safe mode once again and this time try to find the app that’s causing the problem and uninstall it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the phone failed to boot in safe mode or if it still won’t boot up successfully after you uninstall some apps, try doing the next method.

Wipe the Cache Partition via Recovery Mode

System caches that are created by the firmware and some apps get corrupted from time to time and when that happens, performance-related issues may occur like this. Well, at least it’s a possibility so we have to rule it out before we move on to the ultimate fix.

Depending on how serious this problem is, you may still be able to bring your phone to boot in recovery mode, at least it’s worth trying. If successful, try to wipe the cache partition to delete all system caches. They will be replaced with new ones when the phone successfully boots up so it’s a safe procedure to do:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Assuming the phone successfully booted up in recovery mode but wiping the cache partition didn’t fix the issue, then move on to the next step. However, if the phone is still unresponsive even if you were trying to start it up in recovery mode, then it’s time to bring it to a tech.

Perform the Master Reset on your phone

If the phone booted up in recovery mode, you’re already halfway to fixing the problem because it shows the hardware is fine and this is a problem with the firmware. For any system related issue, the reset is the most effective method to fix them and that’s what we need to do. Unfortunately though, you won’t be able to make a backup of your important files and data because your phone won’t boot up successfully. That’s a compromise you have to do here.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope that this troubleshooting guide can help you fix this kind of problem with your phone. If you still need our help, feel free to contact us and we’ll be willing to help you.

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How to fix Samsung Galaxy J3 with black screen of death issue (easy steps)

The black screen of death (BSoD) manifests in different ways but the most common of them all is when the phone’s screen remains blank no matter what you do but the phone is actually showing signs that it’s powered on and still working. For instance, when messages or calls come in, you can hear the phone play the notification tone but the screen won’t turn on. The second most common sign of BSoD is when the phone seems completely dead.

Some of our readers with the Samsung Galaxy J3 have contacted us regarding this problem that’s why we have to address this once again even if we’ve already tackled similar issues in the past. This is for the benefit of our readers who reached out to us asking for help. So, if you’re one of the owners of this phone and are currently bugged by this problem, continue reading as this post may help you fix it.

For owners who are looking for a solution to a different problem, drop by our Galaxy J3 troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Step by step guide to fixing black screen of death on Galaxy J3


More often than not, the black screen of death is a result of a system crash and while it may seem like a serious problem, it’s actually not. You can fix it using the method I will share with you in a little while. However, if this problem resulted from an attempt to modify the firmware, then it’s most likely that the process failed or you may have installed a ROM that’s corrupt or lacking files. You may need to reinstall the stock firmware to be able to use your phone again.

But if this issue started for no apparent reason, then here’s what you should do to fix it…

If you’re using the original or the 2016 variant of this device, all you gotta do is remove the battery from the phone and then press the Power key for a minute. This will refresh your phone’s memory and may boot it up the moment you re-insert the battery and press the Power key.

However, if you have the 2017 variant which has a non-removable battery, you just have to press and hold the Volume Down button and the Power key simultaneously for 10 seconds. It’s called the Forced Restart and has similar effect as with the battery pull procedure. If the phone does not respond to this method, try to repeat the process but this press and hold the Volume Down button first and without letting go of it, press and hold the Power key. Keep both keys held for 10 seconds and see if the phone reboots.

Now, if your device doesn’t respond to this method, then you will have to try troubleshooting it. Don’t worry, I will walk you through every step of the way until we’ve exhausted everything.

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Troubleshooting Galaxy J3 with black screen of death

In this troubleshooting guide, we will try to determine what the problem is all about so that we can try to formulate a solution that might fix the problem and prevent it from happening again in the future. There are a few things you need to do to rule out every possibility. With all that being said, try to go through the procedures below…

Make sure it’s not due to liquid damage

As the owner, you should be the first one to know what happened to your phone and why it’s not responding at all. But there are times when issues like this just occur out of the blue so the first thing you need to check is the possibility that the problem is due to liquid damage:

  1. Look into the USB / charger port to find traces of water.
  2. Use a cotton swab to clean the area or insert a small piece of tissue to absorb the moist.
  3. You may also blow into it to get rid of any foreign materials that might have interfered with circuits.
  4. Check the Liquid Damage Indicator (LDI) to see if it’s tripped or not. Just remove the SIM card tray and look into the SIM slot to find a small sticker.
  5. If the LDI is white, then there’s no liquid damage but if it turned red or purple, it’s obvious that the cause of the problem is liquid.

In case it’s liquid damage, bring the phone to the service center to have a technician check it for you.

Try charging your phone to know how it responds

After making sure this problem isn’t due to liquid damage, you should try charging your device to see if it responds to that. It’s possible that this problem is just due to a drained battery that’s why your device isn’t responding no matter you do.

So, plug the charger in to a working wall outlet and connect your phone to it using the original cable. Regardless whether the phone shows the charging symbol on the screen or not, allow it to charge for at least ten minutes provided it’s not heating up. After which, try to turn it on to see if it responds. If still not, then do the Forced Restart once again but this time while the device is connected to its charger.

After this and the phone is still not responding, move on to the next procedure.

Attempt to boot your phone up in Safe mode

The most important thing at this moment is to see your phone power up its display and reach the home screen because if that’s the case, you can already consider the problem fixed. So, try running the phone in safe mode where everything is loaded except for third-party apps:

  1. Press and hold the Power key past the screen with the device name.
  2. When ‘SAMSUNG’ appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see ‘Safe Mode’.

If the phone is still not responding to this procedure, then do the next one.

Try booting the phone up in Recovery mode

The Android system recovery is the fail-safe of phones running Android. The components will all be powered up but the user interface is not. Even if the phone has some serious firmware issues, it may still be able to boot up in this mode. It’s important that you do this procedure to know if the problem is with the hardware or not. If you can successfully boot your phone up in this mode, you can do a couple of things that have a significant impact and that’s to wipe the cache partition and Master Reset.

How to boot your phone in Recovery mode and wipe cache partition

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  5. Press the Power key to select.
  6. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to do the Master reset on your Galaxy J3

Assuming you’ve successfully booted the phone up in Recovery mode, then it’s clear that the hardware is fine. At this point, the issue is reduced to not booting up instead of not turning on. You can fix it by doing the master reset but take note all your files and data will be deleted if you did this…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

However, the phone cannot boot up in this mode, then it’s time to bring it to the service center as it might be a hardware problem after all.

I hope that this troubleshooting guide can help you one way or another. If you still need our help, feel free to contact us anytime.

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How to fix Samsung Galaxy S7 Edge with Black Screen of Death issue (easy steps)

The most common signs of the Black Screen of Death (BSoD) issue on a Samsung Galaxy S7 Edge is, of course, a black screen, unresponsive buttons, not charging and a flashing notification light. Basically, the phone is showing a sign that it’s still powered on but refuses to respond to your commands or even to its charger. In fact, if you send a message or make a call to your number, you would hear the notification sound playing or the phone ringing but the screen won’t turn on.

However, even if this issue may seem like a very complicated problem, it’s actually very easy to fix and I will share with you the solution that helped hundreds of our readers. In this post, I will walk you through in fixing your phone so if you’re one of the owners of this device and are currently bugged by the black screen of death, continue reading as this post may be able to help you.

Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.

A quick fix to the black screen of death on Galaxy S7 Edge

This is an issue that may seem serious but actually a minor one especially if the black screen is accompanied by a flashing notification light at the top of the screen. We’ve encountered this problem countless times already and even now we still have readers asking for assistance as their phones stopped responding. This time though, we already know what works and what not so we can help them better than before.

So, if you’re one of the S7 Edge owners who are bugged by the black screen of death issue, this is what you’re going to do to fix this problem…

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

This procedure is what we call Forced Restart and as the name suggests, it will force the phone to power on and boot up successfully. Assuming the problem is just a result of a system crash, as it usually is, then this procedure is very effective and you may continue using your phone in no time. However, if the phone won’t respond, then try this…

  1. Press and hold the Volume Down button and don’t let go.
  2. Press and hold the Power key while holding down the Volume Down.
  3. Keep both keys held together for 10 seconds.

If your phone still won’t respond to this, it’s possible the battery is completely drained and the system crashed just before the it ran out. So, try this…

  1. Plug the charger to a working wall outlet.
  2. Connect your phone to it using the original USB / data cable.
  3. Allow the phone to charge for 10 minutes regardless whether it shows the charging signs or not for as long as it’s not heating up.
  4. Do the Forced Restart procedure again but this time while the phone is connected to its charger.

After exhausting all these options and your phone remains unresponsive, then you will have to troubleshoot it because the problem might have been caused by a serious issue in the firmware. Continue reading as I will walk you through on how to troubleshoot your Galaxy S7 Edge that won’t turn on.

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How to troubleshoot Galaxy S7 Edge with a Black Screen of Death issue

You will only have to troubleshoot your phone if the solution I provided above didn’t fix the problem. However, if you are not comfortable doing some troubleshooting procedures on your phone, I suggest you bring it to the service center instead. But for those who are willing to do some troubleshooting procedures to try to fix the problem, then continue reading as one of the methods may help bring the phone back to life.

Check for possible physical and liquid damage

Had your phone been dropped on a hard surface or in water, then that could be the reason why it won’t turn on anymore. It doesn’t necessarily mean the entire phone is damaged, it could only be the display that has issues.

For physical damage, any force that will leave the phone useless should leave a mark on the outside. So, look for scratches, dents and cracks especially if you personally know the phone hit a hard surface. If the phone still looks flawless with minor scratches only, then it may be free from physical damage.

The S7 Edge is water-resistant so it won’t be easy for any sort of liquid to get into it but that doesn’t mean it’s not possible to have water damage. To check whether there’s liquid damage or not, try doing the following…

  1. Look into the USB or charger port to see if there’s a trace of water or any liquid.
  2. Use a cotton swab to clean around the area or you may insert a small piece of tissue into it to absorb the moisture if any.
  3. Check the Liquid Damage Indicator (LDI) to see if it’s tripped. It’s located in the SIM slot so you will have to remove the SIM card tray.
  4. If the LDI is white, there’s no liquid damage; if it turned red or purple, then the problem may be due to liquid damage.

After making sure there’s no physical and / or liquid damage, try doing the next step.

Try running the phone in Safe mode

By running the phone in this mode, you’re temporarily disabling all third-party apps which may have also caused the system to crash. Try rebooting your device into this mode just to see if it’s capable because if so, then you can consider this problem fixed.

  1. Press and hold the Power key past the Samsung Galaxy S7 edge screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

Assuming your phone actually turned back on in this mode, the next thing you should do is find the app that’s causing the problem and uninstall it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If your S7 Edge however, doesn’t boot up in safe mode, then you have to try the next method in a bid to fix this problem.

Try starting the phone in Recovery mode

This is your last resort and if your phone cannot boot up in this mode, then you would really have to bring it to the service center so that the technician can check it up for you. It’s important that you try this procedure because if successful, you can try wiping the cache partition to replace all system caches. Or you may proceed with the Master Reset which will bring the phone back to its factory default settings.

How to boot S7 Edge in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key, Home key, and Power key at the same time.
  3. When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later.
  4. Release all of the keys.
  5. Press the Volume down key to highlight “wipe cache partition.”
  6. Press the Power key to select.
  7. Press the Volume down key to highlight “yes” and press the Power key to select.
  8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

How to boot S7 Edge in Recovery mode and wipe cache partition

Bear in mind that you would lose all your files and data that are stored in the phone’s internal storage.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset”.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If all else fails, then bring the phone to tech.

I hope that this troubleshooting guide can help you one way or another. If you still have some concerns you want to share with us, feel free to fill up our questionnaire and hit submit to contact us.

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How to fix Samsung Galaxy S8 that’s unable to turn on or has Black Screen of Death (easy steps)

More often that not power-related issues in Samsung Galaxy S8 are caused by a software problem wherein the system stops functioning normally and may later on result to crashes. When this happens, your phone may turn off and would no longer respond and you would have to deal with the Black Screen of Death issue. Aside from the display, everything else would be unresponsive and the phone won’t power up no matter what.

In this article, I’ll discuss why your Galaxy S8 is misbehaving like this. First, I will give you the solution that we’ve used in so many cases before and we’re confident of its effectiveness. However, since not all issues are the same, there could be cases wherein the problem won’t be fixed by this solution so I also prepared a troubleshooting guide for you to follow. Continue reading this article as it may help you bring the phone back to life.

Should you have other issues with your phone, feel free to visit our Galaxy S8 troubleshooting page for we have already addressed a lot of problems before and odds are that there could already be issues that are similar with yours. If you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy S8 that won’t turn on or has BSoD


If you’re an owner of a phone like the Galaxy S8, you should be the first one to know if it suffered physical and / or liquid damage. Should the problem like Black Screen of Death (BSoD) occurred without apparent reason or cause, then you can rest assured that you can fix it without having to do very complicated stuffs or bringing it to the service center. In such case also, the following solution should work without a hitch and your phone may boot up normally again in no time. So, without further adieu, this is what you’re going to do about this problem:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

If this problem started due to a firmware crash and provided there’s enough battery left and that there’s no issue with the hardware, then your phone should boot up normally after doing this. However, if it fails to bring your phone back to life, try this…

  1. Press and hold the Volume Down button first and don’t let go.
  2. Press and hold the Power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds.

If it fails as well, then there’s a chance that battery was all drained up. Here’s the best thing you can do about it:

  1. Plug the charger to a working wall outlet.
  2. Connect your S8 to it using its original USB / data cable.
  3. Regardless whether the phone shows the charging symbol or not, let it charge for 10 minutes.
  4. Now do the Forced Restart procedure once again but this time while the phone is charging.

If all these procedures failed to make your phone power up, then we have to dig more into the problem to know what it really is all about and learn how to fix it. Continue reading below so you would be guided on what to do next.

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Troubleshooting Galaxy S8 that won’t turn on

Troubleshooting isn’t easy so I understand that some of you may be hesitant to do some procedures you may not understand. If you’re one of them, I suggest you bring your phone to the service center so that a Samsung tech can take a look at the problem and do his testings. However, if you’re one of the owners who are willing to try some methods that may help bring the phone back to life, then continue reading as this article may help you.

Look for signs of Physical and/or Liquid Damage

First off, look for signs that your phone is suffering from physical damage. For instance, if the phone got dropped on a hard surface and then this problem started, then the drop should have left a mark on the outside case of the phone. Any force that will render the phone useless or mess up some of its components inside should leave a visible and noticeable mark. Look for scratches, dents and cracks and if you can find some, then there’s no need to continue your troubleshooting, instead bring the phone immediately to the service center as there’s only so much we can do if a component inside is damaged.

When it comes to liquid damage however, it’s a bit more complicated because unlike physical damage, you may not find any signs. But try to do these things to make sure:

  1. Look into the USB/charger port to find out if there’s moisture in there.
  2. Use a cotton swab to clean the area or you may insert a small piece of tissue paper to absorb the moist.
  3. Check the Liquid Damage Indicator (LDI) located inside the SIM slot to know if it’s tripped or not.
  4. If the LDI is still white, there’s no liquid damage but if it turned red or purple, then it’s positive that water or any sort of liquid found its way into the phone despite having IP68 rating.

For liquid damage, bring the phone to the service center as well.

Try running the phone in Safe mode

After making sure there’s no liquid damage, you should try running the phone up in Safe mode to know if it’s capable of doing so. In case it successfully boots up into this environment, there’s a possibility that an app has prevented your phone from booting up normally. So, follow these steps to try and run your S8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the phone successfully starts into this mode, you can already consider it fixed since it finally powered on. But the next thing you should do is find the app that’s causing the problem and then uninstall it to finally fix the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the device is still not turning on after this, then try doing the next step.

Attempt to boot the phone in Recovery mode

Since your Galaxy S8 refused to turned on in safe mode, the last thing that you should do is to reboot it in recovery mode. The Android system recovery mode is actually the fail-safe of almost all Android devices which means that even if the device has a serious issue with the software for as long as the hardware is fine, it should still be able to run into it.

So, try starting your phone up into the Recovery mode and if successful, wipe the cache partition and then try to reboot. If there’s booting issues or if the reboot would still result to black screen, you should go back and do the Master reset.

How to boot S8 in Recovery mode and wipe cache partition

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe cache partition.”
  4. Press the Power key to select.
  5. Press the Volume down key to highlight “yes” and press the Power key to select.
  6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  7. Press the Power key to restart the device.

How to boot Galaxy S8 in Recovery mode and do the Master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If however, the phone still won’t respond when you try starting it up in recovery mode, then it’s time to bring it to the service center as it’s a sign of a more serious issue.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S8 Plus Black Screen of Death issue

  • Learn how to fix the Black Screen of Death issue on your Samsung Galaxy S8 Plus using the method some of our readers confirmed to have worked for them.
  • Learn how to troubleshoot your phone that has BSoD and won’t respond to the Forced Restart procedures.

The Black Screen of Death (BSoD) often occurs when your phone is experiencing firmware issues that may often result performance-related problems such as freezing, lagging and crashing of applications. In fact, the BSoD is often just a system crash and it may happen to Android smartphones premium and entry-level alike. Recently however, we’ve been contacted by a number of Samsung Galaxy S8 Plus owners who have been complaining about their phones not being able to turn on. Most of them stated that their device would no longer respond the Power key nor to the charger.

For some, the problem reportedly started after an update while others said it started out of the blue with no obvious reason. Fortunately though, this isn’t the first time we encountered this problem so we already know a thing or two that may help fix it. So, if you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as this post may be able to help you.

Now, before we go to solution, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues

Solution to Galaxy S8+ Black Screen of Death


This problem is pretty much easy to fix provided it didn’t occur due to physical and/or liquid damage. We have encountered similar issues a few weeks after this phone was released since then we started publishing troubleshooting guides. Many of our readers reported back to us confirming their problems were fixed and so we now know what works and what not. I will share with you the most effective solution to this problem.

When your phone turned off on its own without apparent reason or cause and refuses to turn back on, here’s what you should do about it:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

Assuming this is just a problem with the firmware and that your phone still has enough battery and without any issues with its hardware, it should boot up normally after doing this procedure. However, if your Galaxy S8+ still won’t turn on after doing this, then you should try doing the following:

  1. Press and hold the Volume Down button first and don’t let go.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down together for 10 seconds.

It basically has the same effect as the first one but the reason why you have to do this is to make sure you’re doing the procedure correctly. Bear in mind that pressing the Power key first will immediately trigger the phone and if you’re late in holding down the Volume Down key, you won’t be able to simulate the battery disconnect so Forced Restart isn’t initiated. It’s better to press and hold the Volume Down button before pressing the Power key. However, if this doesn’t fix the problem either, then try doing this…

  1. Plug the charger to a working wall outlet.
  2. Connect your phone to it using the original data / charging cable.
  3. Regardless whether the phone responds to the charger or not, leave it connected to the charger for at least ten minutes.
  4. Now try doing the Forced Restart procedure once again but this time while the device is connected to its charger.

If the still won’t respond to this, then the problem is more than just a system crash or glitch. You must troubleshoot it to see if it’s still capable of turning on without being opened. Continue reading below as I prepared a troubleshooting guide for you to follow.

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Troubleshooting Galaxy S8+ with Black Screen of Death

Even if your phone didn’t respond to the procedure above, there’s still a chance that we can fix this problem without bringing the phone to the service center. However, there’s no guarantee because everything depends on how serious the problem is or how it started. So, we need to do some procedures to troubleshoot it and see if we can make it turn on one way or another.

For owners who are not comfortable doing troubleshooting procedures, I suggest you bring your devices directly to the service center so that a Samsung technician can check it for you. But for you those who want to do some troubleshooting in a bid to fix the problem without much of a hassle, then continue reading as this guide may help you.

Check for signs of physical and liquid damage

Before doing anything to your phone, it’s best that you try to check for possible signs of physical and/or liquid damage. Here’s what you should do:

  • Check for scratches, dents and cracks. Any force that could damage the phone should leave a mark. If there are visible cracks on the screen, it doesn’t necessary mean the entire phone is damaged, it might be just a problem with the display panel and replacing it might bring your phone back to life but then again, you should bring the phone to the service center.
  • Look into the USB or charger port to see if there’s some kind of moisture in there. You may use a cotton swab to clear the area or insert a small piece of tissue paper to absorb the moist.
  • You also have to check the Liquid Damage Indicator (LDI) to know if liquid entered into the device and messed up the circuits. If the LDI is still white, then your phone is free from liquid damage but if it turned red or purple, then water has found its way into your phone.

If there are clear signs of physical and / or liquid damage, then you should bring your phone immediately to the service center so the technician can do something about it.

Try running your device in Safe mode

I’ve encountered a few times already wherein some third-party apps caused the system to crash and it’s very much possible in this scenario. But the good news is you can disable all third-party apps by running the device in Safe mode. Assuming that’s the case in your phone right now, it should be able to run into this mode so it’s really worth a try. Here’s how you run your device into this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If successful, the next thing you should do is look for apps that might be causing the problem and uninstall them one by one. Every time you uninstall an app, you need to try to reboot your phone in normal mode. But the thing is you can already consider this problem fixed because the phone actually turned on into safe mode. So, if you can find the app that’s causing all fuzz, then you can get this problem sorted out in no time.

Here’s how you uninstall an app from your phone:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the phone won’t respond when you try to start it up in Safe mode, then you have one more thing you can do about this problem

Attempt to boot your S8+ in Recovery mode

The Android system recovery is the fail-safe of almost all Android devices. Whenever there are errors in the firmware, users can boot into Recovery mode to regain control over their phones. So basically, even if your phone has some serious issues with the firmware for as long as the hardware is fine, it should be able to boot into this mode. That’s what you need to do right now and if successful, you can try wiping the cache partition first and if there’s still issues booting up, then you can do the Master reset.

How to boot in Recovery mode and wipe cache partition

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe cache partition.”
  4. Press the Power key to select.
  5. Press the Volume down key to highlight “yes” and press the Power key to select.
  6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  7. Press the Power key to restart the device.

How to boot in Recovery mode and do the Master reset

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe data / factory reset.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If all else fails, then you should bring the phone to the service center so the technician can check it for you because at this point, we can almost be certain there really is an issue with the hardware.

I hope that this troubleshooting guide shed some light to your questions. If you ever need our help, feel free to contact us.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S8 with Black Screen of Death (easy steps)

Power-related problems are among the most commonly reported issues with the Samsung Galaxy S8 with the Black Screen of Death (BSoD) being at the top spot. This issues may occur due to minor firmware glitch or crash, some apps may have crashed and affected the phone’s performance and resulted to a system crash, a recent update may have corrupted some of the system caches and files and resulted to inconsistencies, and lastly, it might be due to physical and / or liquid damage.

Unlike the real power issue wherein the phone is totally turned off and won’t respond when you press the Power key or connect to its charger, the BSoD may leave the phone powered on with all other hardware components working properly except the screen or the display. One sign to immediately know if it’s BSoD or not is when the phone sounds off when messages or calls are received or the LED notification light may flash every now and then. If you’re one of the owners of this phone and are currently bugged by a similar issue, continue reading as this post may actually help you.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Most effective solution to the Black Screen of Death (BSoD) on Galaxy S8

We have received hundreds of messages from our readers that own Samsung Galaxy S8 units and among the most common problems they reported is this. Some said the phone just turned itself off and would no longer respond when the power key is pressed or held. Others however, said that such problem occurred after an update but only the screen is powered down because the device still sounds off when messages and calls are received. That is actually the typical symptom of BSoD; the screen is black, the notification light is lit or flashes every now and then and the phone can actually receive messages or calls but the screen remains black.

Some of our readers said they were already in a state of panic especially those who just got the phone. Complicated as it may seem, this problem is actually very easy to fix provided that the black screen is not due to physical or liquid damage. To fix this, this is what you have to do:

  • Press and hold Volume Down and Power keys together for 10 seconds.

This procedure is what we call Forced Restart. It simulates battery disconnect which the same effect as when you pull the battery out of the phone with removable power source. The device’s memory will be refreshed and that should be enough to bring the dead phone back to life provided the cause of the problem is just a system crash. However, if this fails to fix the problem, try doing this…

  1. Press and hold the Volume Down button and don’t let go of it.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down for 10 seconds.

It basically has the same effect as the first procedure only that you press and hold the Volume Down button first before triggering the phone to power up by pressing the Power button. Bear in mind that if the Power key is pressed first, the phone would immediately react to it because it’s hard-wired to do so. When that happens, the Volume Down and Power combo will never be done correctly so the phone may not turn on since pressing and holding the Power key couldn’t do something about a firmware crash.

If this fails as well, then it’s possible the battery has been totally drained. So try doing this…

  1. Plug the charger to a working wall outlet.
  2. Connect the phone to its charger using the original cable.
  3. Allow the phone to charge for a few minutes regardless whether the charging symbol shows or not.
  4. After which, press and hold the Volume Down button and the Power key together for 10 seconds.

After doing all these procedures and your Galaxy S8 is still not turning on, then the problem isn’t just one case of system glitch or crash. You have to do some troubleshooting procedures to see if you can fix this issue without going to the service center. Continue reading below as I’ve also prepared a troubleshooting guide for you.

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Troubleshooting Galaxy S8 with BSoD but won’t respond to Forced Restart

There are only three things you need to do to troubleshoot a phone with BSoD before you can decide to bring it to the service center. However, if you are not comfortable troubleshooting your device on your own, you better have someone to check it up for you. You may bring it to the tech if you want to have good support but for those who are willing to do some troubleshooting, here are the things you can do…

Check for signs of physical and liquid damage

It’s important that you should check your phone for possible damage caused by a drop on a hard surface or in water. For physical damage, you just have to look the case of your phone to see if there are significant scratches, dents or cracks. Any force that could cause devastating damage to the inside of your phone should leave a mark outside.

As to the liquid damage, check the Liquid Damage Indicator (LDI) which is located in the SIM card slot. If it’s tripped, it should turn red or purple, if not then it should remain white. I know your phone is water resistant but it’s not waterproof so there’s still a chance water or any sort of liquid will enter the device and it’s common gateway is the USB or charger port. So, you also have to check to see if there’s moisture in there. Use a cotton swab or insert a piece of tissue paper in it to absorb the moist.

Run the phone in safe mode

We simply want to know if it’s still capable of booting up in its bare bones. When in this mode, all third-party apps are temporarily disabled. If one of them is causing the problem, then your S8 should be able to run into this environment without much of a problem so it’s really worth a try. Here’s how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming you’ve successfully started the phone in this mode, the next thing you should do is reboot it in normal mode without doing anything to it…yet. If there’s an issue during the boot up, you can now rest assured the cause of the problem is a third-party app. You have to find that app and uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Or, you can also just backup your files and data and then do the Factory reset considering it’s not easy to pinpoint which app is the culprit.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

If the phone doesn’t boot up in safe mode, then try the next step.

Try to see if the phone is capable of booting up in Recovery mode

It’s the fail-safe of almost all Android devices so even if your phone has a serious firmware issue for as long as the hardware is fine and that the firmware hasn’t been modified in any way, it should be able to start into recovery mode. If successful, wipe the cache partition first and if that won’t work, do the Master reset.

Boot in Recovery mode and wipe cache partition

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe cache partition.”
  4. Press the Power key to select.
  5. Press the Volume down key to highlight “yes” and press the Power key to select.
  6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  7. Press the Power key to restart the device.

Boot in Recovery mode and do the Master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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