Samsung Galaxy Note 9 screen is black but it’s still powered on

There are times when a phone stops responding for no apparent reason or cause and it happens even to premium device like the Samsung Galaxy Note 9. When it happens you may encounter the issue wherein the screen is black and unresponsive but the phone still rings when text messages or calls are received.

If you’re familiar with the black screen of death issue, then this is one of its variants. It happens when the firmware or system crashes. But don’t worry, this kind of problem is actually a minor one and you can fix it on your own without having to bring it to a technician. If you’re one of the owners of this device, then continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to fix Galaxy Note 9 with black screen but still powered on

As long as your phone doesn’t have any signs of either physical or liquid damage, this is just a minor firmware issue that can be fixed by doing a couple of procedures. Here are the things you need to do…

Solution 1: Try performing the Forced Reboot procedure

The forced reboot or soft reset is the simulated battery removal procedure and is very effective is dealing with a firmware crash. That’s the reason why this is the first thing you need to do because it might be the only thing you have to do to make your Galaxy Note 9 respond or work again. To do this, press the volume down button and the power key at the same time and hold them down together for 10 seconds or more.

This will restart your phone which will refresh its memory as well as reload all its apps and services. If it actually reboots, then that could be the end of the problem however, if the phone still has a black screen after this, then try the following…

  1. Press and hold the volume down button and don’t release it yet.
  2. Now, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

This is actually the same as the first procedure only that this time, we’re making sure that you’re doing the combination correctly. However, if it still doesn’t respond or boot up after this procedure, then try the next one.

Solution 2: Try charging your phone and do the Forced Reboot again

Naturally, having a drained battery isn’t really a problem since the phone will normally respond when it’s connected to the charger that’s plugged into the power source. However, there are times when a drained battery would result to a firmware crash because some services and components are not shut down properly. If this is the case, then you’re dealing with a couple of minor issues that both result to an unresponsive phone. Here’s what have to do when this issue happens…

  1. Plug the charger to a working wall outlet.
  2. Connect the phone to its charger using the OEM cable that came with your device.
  3. Regardless whether the phone shows the charging signs or not, leave it connected to the charger for at least 10 minutes.
  4. Press and hold the volume down button and don’t release it yet.
  5. Press and hold the power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more.

If the problem is simply due to a drained battery that resulted to a firmware crash, then your phone should already be starting up by now. However, if the phone is still not booting up or the screen remains blank, then it’s time you brought the device to the shop so that a technician can check it up for you.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!


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