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Can’t Send SMS

How to fix Samsung Galaxy A9 that can’t send or receive text messages?

A smartphone that packs a really impressive hardware specs like the Samsung Galaxy A9 shouldn’t have issues performing the most basic function mobile phones are designed for–text messaging. However, it seems like some users have encountered problems sending and receiving text messages or SMS.

So, in this post, I will walk you through in troubleshooting your Galaxy A9 that has a problem doing this very simple task. It’s a very annoying problem as it often occurs when you badly need a message but don’t worry, as it’s often a very minor issue and it doesn’t necessarily mean a hardware problem. If you’re one of the owners of this phone and are currently having similar issue, continue reading as this post may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

This is what you’re going to do if your Samsung Galaxy A9 can’t send or receive text messages…

  1. Force restart your phone first.
  2. Make sure your phone gets decent signal.
  3. Make sure there’s enough storage space left.
  4. Check the phone number you’re sending a text message.
  5. Call tech support.

If this is the first time you encountered this problem, then make sure to reboot your phone first. Or better yet, perform the forced restart procedure by pressing and holding the volume down button and the power key for 10 seconds or more. After this, try sending a text message to your own number to see if it goes through.

Check the signal indicator above the screen to see if your phone is getting a good signal in the area. There are areas wherein the signal intermittently gets lost and if you’re in such area, this problem may also happen intermittently, which means there are times you can send or receive text messages and times that you can’t or messages are received late. Aside from this, make sure the flight mode isn’t enabled. You will know it it’s turned on because you can see an airplane icon beside the signal indicator.

Assuming that it’s not about the signal, then make sure your phone still has enough storage left. You may have to free up some space by moving some files to your SD card or computer. After that, reboot your phone and try sending a text message to your number. You may also have to check the phone number of the person you’re sending a message to. Text messages aren’t sent if the phone number lacks one digit.

Lastly, you have to call your provider’s tech support if the problem continues after doing all these things. It’s because they can help you better in checking if your account is still in good standing or if you still have enough balance to use the service. You’ll also be advised if there’s an outage in the area or if there’s an issue with the tower.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your Samsung Galaxy Note 9 can’t send / receive text message?

Text messaging is just one of the most basic functions of a mobile phone and a powerful smartphone like the Samsung Galaxy Note 9 should be able to perform this task without any problem. However, there would always come a time when your device encounter some issues in sending and/or receiving text messages or SMS. While this issue isn’t really that serious since you can still continue using your device, you couldn’t stop thinking about it. Besides, a brand new phone should work perfectly.

So, in this post, I will walk you through in troubleshooting your phone that can’t send and/or receive SMS. I will provide the solutions we’ve been using to address this issue. So, if you’re one of the owners of the Galaxy Note 9 and are currently being bugged by a text messaging issue, continue reading as this post may be able to help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 that can’t send text messages

Let’s keep this troubleshooting guide as simple as possible. Remember, you only have to do what you need to without messing your phone’s settings. After this and the problem continues, then you can still bring the phone back to the store or to your carrier and have it re-configured. Here’s what you should do if your Note 9 can’t send text messages…

First solution: Reboot your Note 9

If this is the first time that the problem happened, then it might be just a minor glitch in either the firmware or the messaging app. Glitches can be fixed by a normal reboot so take time to restart your Note 9. After which, compose a text message and send it to your own number so that you would know if it goes through or not. If the problem remained, then try doing the Forced Reboot: press and hold the volume down and power keys simultaneously for 10 seconds or more.

The second procedure will refresh your phone’s memory and reload all apps and services. It’s a pretty effective solution for as long as the problem is limited to minor firmware issue. If the problem continues even after the forced reboot, then move on to the next solution.

Second solution: Check the signal bars

If your phone isn’t getting any signal, you should be able to see that through the signal indicator at the top of the screen. But even if the signal indicator shows the device is getting signal and there’s a plane icon near it, then the wireless communications are disabled. Turn off flight mode and you should be able to send and receive text messages after that.

In case the indicator shows your phone doesn’t have reception and the problem happened for the first time, it might be just a temporary network issue and you can try to wait it out for an hour or two as network-related problems are immediately being solved by your carrier.

Assuming your phone shows it has a decent reception and flight mode is disabled, you should try to place a call to any number just to see if your phone is capable of doing so. If you can make a call just fine, the problem is only with the texting service. The next solution might help.

Third solution: Check if the Message Centre Number is correct

The Message Centre Number is a requirement so that your phone can send and receive  text messages. If it’s not correct or if there’s no number in the field, the service will be disabled even if your phone is getting signal. Here’s how to check the Message Centre Number on your Galaxy Note 9:

  1. From the Home screen, tap Messages.
  2. Tap the menu icon on the upper-right corner of the screen.
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Tap Message Centre.
  7. If there’s no number on the field and you don’t know what the Message Centre Number of your network is, then call tech support and ask for it. Do the same if you can’t verify that the number is correct.
  8. If you know the correct Centre Number, then key it in and tap Set.

You can always call tech support to help you fix this problem or bring your phone to the nearest Samsung store so that a technician can check it up for you. Moreover, if you want to clear all your personal information prior to having the phone checked, then backup your files and data and do the Factory Reset.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

We’ve encountered texting issues before that were fixed by factory reset so there’s still a chance you can fix the problem by resetting your Galaxy Note 9.

How to troubleshoot Galaxy Note 9 that can’t receive text messages

First off, you should check if your phone can send a text message because if it can, then this issue is pretty easy to fix. So, troubleshoot your phone like we did above and if your phone is still not able to receive text messages, here are the things you should do:

First solution: Check your phone’s internal storage

If you use your phone as a storage of your important files and if you’re into downloading large files, it’s possible there’s not enough storage space left for the messaging app. Text messages are pretty small data but still they occupy some space. You should try transferring some of your files to the SD card to free up some space.

However, if your phone still has enough storage space and your phone is still not being able to receive SMS, then move on to the next step.

Second solution: Reset Messages

Just before you do this, verify that you can’t receive text messages from all the phone numbers sending you text because if it only happens to one number, it could be that the problem is from the number that’s texting you.

Assuming the problem isn’t limited to one phone number, then proceed with the reset of the texting app–Messages. You may lose your text messages so you may take time to copy messages that are important. After which, follow these steps to reset Messages:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Messages.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

If the problem continues after this, then backup your files and data and then perform the Master Reset:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope we’ve been able to help you through this troubleshooting guide. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Situational troubleshooting guides for Xiaomi Mi 5 that can’t send / receive SMS and MMS

  • Understand why your #Xiaomi Mi 5 (#Mi5) can’t send text messages but can receive incoming ones. Learn how to fix this very common problem with the most basic service.
  • Learn how to fix your phone that can send SMS but cannot receive them. What needs to be checked in order to fix the problem.
  • What to do if your phone can no longer send text messages after the reset.
  • Learn how to fix your Mi 5 that can’t send and receive picture messages or MMS.

Xiaomi-Mi-5-text-messaging-problems

Two of the most common text messaging services are SMS and MMS and both of them have to be enabled. The thing is, provisioning is done on your provider’s end and some sensitive data about your phone have to be entered in the system so it can receive the basic service package. The same is true with your new Xiaomi Mi 5.

These services have already been made stable over the years so the moment your device is properly provisioned, you just have to wait a few hours then you can use it. However, problems occur most of the time and that’s what this post is for. There are four situational text messaging problems I tackled in this post with brief but practical solutions.

Read on to understand more about these problems and to learn how to troubleshoot your device in case one of them occurs. Browse through our Mi 5 troubleshooting page to learn more about other issues with this phone. You may also contact us by completing our Android issues questionnaire here. Make sure you provided us with necessary information about your problem.

Mi 5 can’t send SMS but can receive fine

There’s a set of numbers that allow the phone to actually send SMS to your providers network before those messages are routed to numbers they’re supposed to be sent. It’s called the Message Center Number. Without it, your phone will not be able to send text messages but can receive incoming ones.

Well, 90% of the time average smartphone owners don’t even know this number exists let alone do they know what the correct number would be. Therefore, you have to call your service provider and ask the rep to check if your phone has the correct Message Center Number and if there isn’t any or if the one that’s on your phone is different from the current center number your provider is using.

Sometimes service providers change their settings and when this happens, things like this happen as well. In such case, the rep may already know the problem and the solution is ready. So, call your provider and ask for help.

Mi 5 can send text message but can’t receive

Receiving text messages mean downloading those messages and saved it in your phone’s internal storage. So, if there isn’t enough room for those messages because you have a ton of pictures and videos in your phone, messages may not be downloaded. Therefore, the first thing you have to find out is whether there’s enough storage left and if so, then the issue might be a simple app problem.

The next thing you need to do is clear the cache and data of the messaging app you’re using. The procedure will reset the app to its default settings and it might just fix the problem for you. I would also suggest booting your Mi 5 in safe mode and try to send a text message to your own number.

  1. Reboot your Xiaomi Mi 5.
  2. Once the device starts the reboot sequence, keep on tapping the menu button until the lockscreen is displayed.
  3. You should be able to see “Safe mode” in the lower left corner of the screen. If not, repeat the process until you can make it right.

If the phone successfully sends out the message but not receive it, then try to do the factory reset. There might be a serious issue with the app or the firmware.

  1. Power on your Xiaomi Mi 5.
  2. Tap on Menu key.
  3. Select Settings.
  4. Scroll down to Backup & Reset option, tap on it.
  5. Tap Factory Data Reset and touch the Reset Phone option.
  6. Choose Erase Everything and agree with the warning.
  7. Wait until the reset is finished and reboot your device.

Mi 5 can no longer send SMS after a factory reset

This happens most of the time wherein the Message Center Number gets deleted or changed after the reset. You just have to call your provider and ask for the center number and set it up on your phone. Your provider can help you better with it.

Basically, what happens is that during the reset, the Message Center Number gets deleted since it isn’t set in your phone by default. Therefore, you need to re-enter the number so your phone can get the service it has lost. This problem may not happen every time though.

Mi 5 cannot send / receive pictures messages or MMS

As to the MMS or sending text messages with attached pictures or files, mobile data is required. So, if your phone can neither send nor receive MMS, verify that mobile data is enabled by going into settings. If mobile data is already enable but you’re still having problems with MMS, then it must be the APN settings.

Call your service provider and verify if your phone has the correct APN setting and make necessary changes. If the APN is correct, then let the rep check your account for bars or any other issues that may hinder it from using services requiring mobile data. Honestly, when it comes to this problem, your service provider is your best friend as reps can check on their end what the problem really is.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S7 touchscreen not working properly, other issues

The first three issues in this post addresses questions about the #GalaxyS7 screen. One of these reported issues, S7 touchscreen not working properly, is discussed here briefly. Keep in mind that our blog does not provide hardware troubleshooting or diagnostics so if you find the solutions rather direct or not helpful at all, that’s mainly due to one reason — the reason for the issue is hardware in nature. As a rule, we always suggest that users allow professionals handle any hardware issue but if you think you can fix your own issue yourself, look for other online guides that might help you.

S7

Below are the specific topics discussed in this material:

  1. Galaxy S7 screen is black and unresponsive
  2. Galaxy S7 touchscreen not working properly
  3. Galaxy S7 screen flickers if brightness is not set to maximum
  4. Galaxy S7 can’t reply to automated SMS
  5. Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 screen is black and unresponsive

It seems my screen isn’t working…like i turn on the phone and i don’t get a boot animation or anything, just a black screen. nothing ever shows up.

Also the touch screen was working when i first restarted the phone because i heard the phone unlock with the water drop sound on the lock screen but since i restored the phone in Odin (with the black screen) even when i boot into recovery and download mode it’s still a black screen.

I have never dropped my phone nor has it ever been water damaged. So i have no idea why this happened…i was using the camera app and the screen just went black on me. so anyone got an idea what’s wrong or how to fix it?? — Wenganga

Solution: Hi Wenganga. A black screen caused by an operating system glitch or an app bug is one thing and black screen issue due to a hardware malfunction is quite another. The most effective way to know if you have a hardware problem or a software one is by doing a simple restart. If the screen remains black during the initial boot up, that’s an indication of hardware defect. The initial screen that shows your carrier’s logo or Samsung logo works independently from the operating system and is run by the bootloader. Thus, if you are not seeing either the carrier splash screen or the Samsung logo screen (while the bootloader loads) that’s an indication of hardware problem. This is the same reason why nothing shows up and the screen remains black if you boot your phone in download mode or recovery mode. To fix this problem, you must bring it to Samsung or a reputable third party repair shop so your device can be checked and fixed.

Problem #2: Galaxy S7 touchscreen not working properly

Just 2 days ago my phone started glitching when I’d try to text. The bottom of my keyboard is unresponsive and even when I am trying to text only, the key board is over sensitive it erases too much or a adds too many words by itself. The keyboard has a glitch not just in texting but texting on Google, basically at any time I use the keyboard.

I tried to hard reset. Reboot delete cache. I even pressed *#0*# and that led me to the touch screen with the x axis to manually touch. once I got to the bottom of the axis it doesn’t let me fill in the bottom part, which makes sense because I’m having most trouble on my key board toward the bottom. For instance thru text i have to press the emoji section 3 times before it opens and press each emoji 3 or 4 times before it allows me to place it in text.  Please help me I’ve tried everything.  I’ve never dropped the phone and the phone is 2 weeks old. — Kristina

Solution: Hi Kristina. The result of the service menu test that you did (by pressing *#0*#) is evidence that a portion of the touchscreen is defective. This means that the lower portion of the screen has lost its ability to detect input like your touch. This problem can be caused by a faulty touchscreen itself, or some components of the screen assembly. Unfortunately, there is no amount of software troubleshooting that you can do on your end to fix this. You must call Samsung or your carrier so you can have the phone replaced.

Problem #3: Galaxy S7 screen flickers if brightness is not set to maximum

So i have this device for like 2 months. I bought it from Romania, and got the Exynos processor version though the reseller who says it is with Snapdragon actually. First of all, i first encountered some a very uncomfortably overheating which made the aluminum edges to be hard to keep in hand. I ignored this problem at first, though i was pretty frustrated that my friend with another S7 Edge didn’t encounter any overheating problems.

The real problem is that 2 or 3 days ago my screen started flickering when the brightness was any lower than the maximum. Flickering gets worse once with the less brightness. Just after a day, my screen only appears green and i can do nothing on my device. I just want to know if there is something to do with the device, which i hope won’t happen since the retailer will give all my money back.

I will never buy any Samsung again after this pretty amazing experience with their best model by far. — Vlad

Solution: Hi Vlad. The first thing that you want to do is check if the issue is due to a third party app. You can do that by restarting the phone in safe mode. Here’s how:

  • Turn the phone off.
  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode prevents third party apps from running so if one of them is the culprit, the screen should work normally. If the problem remains though, the next thing that you can want to do is factory reset. To do that, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset restores all settings and built-in apps to their original factory state. If the screen issue is caused by a glitch that developed after some time, it should be eliminated by this process. However, if the problem remains after a factory reset, an unknown hardware issue should be causing the screen to behave erratically. Contact Samsung or the retailer to get a replacement unit.

Problem #4: Galaxy S7 can’t reply to automated SMS

I get automated text messages from our laundry service asking if we want them to stop by and pick up laundry that day. Reply Y if yes. Whenever I reply with Y, the message fails. I have the same issue with a local bakery that texts us coupon codes and asks for a reply to claim them. Same issue as the message fails when I try to reply. I have to think it has something to do with these types of automated messages. I do recall the first time I tried to respond to one and a message bubble popped up and I accidentally tapped my preference to probably be “Do not allow messages to be sent to automatic texts” or something like that.  Once I tapped it, it said that it would remember the preference. So how do I reset that preference so that I can respond to these text messages? — Brian

Solution: Hi Brian. If you were able to send a reply to automated SMS previously on this device, the best thing that you can do is to restore the default settings of your Messaging app to default. There are two ways to do that. One is by clearing the data of the said app. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Application Manager or Applications.
  • Tap the All tab.
  • Look for the app in question and tap it.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tap Clear Data.

Tapping the Clear Data button is the virtual equivalent of re-installing the app. Doing so deletes your text messages.

If deleting the app’s data won’t fix the issue, the next best thing to do is by doing a factory reset.

Problem #5: Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

Hi! Not sure if this is a software or hardware problem yet.

My notifications popped up last week saying my SD card was damaged and may need to try reformatting it. I couldn’t do it for a few days, due to dealing with personal issues that kept me extremely busy. But on Friday I noticed the CPU was overheating, so I decided to see if a factory reset would solve that problem. Well, it didn’t. And the SD card message popped up again, so I, reluctantly, reformatted the card.

Then my husband and I went on a trip over Memorial Day weekend. While we were away, the SD card fouled up again after I had been using the GPS on my device for our trip, causing it to get really hot. I immediately stopped the GPS and put my device into sleep mode till it cooled. (Unfortunately, I couldn’t remove the card till we got home, since you have to have the silly tool to do that, which I keep in the box my device came in…). Anyway, I think the SD card error appeared during the overheating, this time. It seems that was what alerted me to the overheating this time.

So I’m wondering if I got a bad SD card. It says it’s Samsung EVO microSD (128GB), but I ordered it from Amazon and it took a month to arrive (so, it came from China).

Unfortunately, I didn’t get insurance with my device…I guess because I never needed it before…

Anyway, I was just wondering if you’ve ever encountered a problem like this one on the Galaxy S7 or on other similar Android device.

Oh, and now my device won’t recognize whether an SD card is even in it. It has a message to “mount SD card,” but it is grayed out and un-“clickable” whether card is in or not. I performed soft reset. Nothing changed. (I didn’t notice this problem till I tried to remove SD card, assuming it was a bad one.)

Another thing I’m wondering if it may have started this issue is that, maybe 2 months ago, my charger and cord that came with my device slowed way down, and so I started using another charger instead. And then I started using a heavy duty Anker cable I had with the original charger that came with my device, thinking just the cable was bad. It charged fine when I was using the phone charger, but when I started using the Anker cable I had to immediately quit due to it feeling hot at micro USB port area, and I went back to phone charger, which seemed ok.

Anyhow, I’m hoping I haven’t fried, or partially fried, my device.

Please let me know if you think there is a solution to this (these) issue(s).

Thanks! — Gina

Solution: Hi Gina. When it comes to issues similar to yours, an average user has a very limited set of options in terms of troubleshooting. That’s because identification of the real cause is difficult to achieve in the first place.

For your first problem regarding the SD card, the only thing that you can do is to try another one so you can observe what happens next. If the second SD card suffers the same fate, that is, it gets corrupted like the first, you can assume that the device is somehow causing the SD card to malfunction. This can be due to a faulty hardware (probably connected to the overheating issue), or a software glitch. Because there’s a possibility that software error may be the cause, we recommend that you  do the basic software troubleshooting like clearing of the cache partition, booting in safe mode, or factory reset. If you’ve already done all the software solutions without getting any positive result, that’s the time that you want to consider having the phone checked.

For reference, here’s the steps on how to wipe the cache partition of a Galaxy S7:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

For your second issue (overheating), this may also be due to software glitch or bad hardware. Sometimes, third party apps or services can run constantly in the background. This forces the processor and other components to run all the time. The more active the processor, the hotter the inside of your device becomes, resulting to perceived overheating. If you suspect that software is to blame, try to factory reset your S7 and observe it for 48 hours without any apps. This will give you enough time to see the difference.

If the phone continues to overheat even without the third party apps, you can bet hardware is to blame. Find a way to have the device checked or, better still, replaced.

 


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How to fix Samsung Galaxy A3 (2017) that can no longer send / receive text messages [Troubleshooting Guide]

To be able to send and receive text messages are just two of the most basic functions a mobile phone could do. Phones from the past decade can do these things without any issues but why is it that smartphones nowadays seem to have a difficult time sending and receiving text messages?

We have received quite a lot of complaints from our readers and among the most common issues are related to text messaging. In this post, I will tackle the texting issues sent by Samsung Galaxy A3 owners. We will have to look into all possibilities and try to rule out each of them until we can pinpoint what the problem really is and what needs to be done to fix it.

Texting issues may occur if your phone has some problems detecting signal from the tower or connecting to your provider’s network. There are also times when they occur due to network-related problems and only your service provider can fix. So, we only need to determine if the problem is on your end or not because if not, then it’s time for your service provider to provide solutions.

Now, before we jump to our troubleshooting guide, if even you found this post because you were trying to find a solution to different issue, then I suggest you visit our Galaxy A3 troubleshooting page for we have already addressed some of the most commonly reported issues with this device. Try to find a problem that’s similar with yours and use the solutions or workarounds we suggested. If they don’t work for you and if you need further assistance, then fill up our Android issues questionnaire and we will include your concern in our next posts.

How to troubleshoot your Galaxy A3 that can no longer send text messages

In this section, we will tackle the problem that occurs when you send text messages. More often you’ll get the “Message not sent” error if the sending didn’t go through but there are also times when your phone doesn’t notify you of the problem. You would only know your messages didn’t go through when your friends tell you that you didn’t reply to their messages even if you did. Before we proceed, here’s one of the problems that best describes this issue…

Problem: I have a Galaxy A3 phone and recently it’s having difficult time sending my text messages but I can still receive all texts sent by my brother. I’m not really sure why this is happening since it started out of nowhere. Can you help?

Troubleshooting: Now let’s try to find out why  your phone can no longer send a text message. Here’s what you need to do:

Step 1: Try to make a phone call to any contacts in your phone

Obviously, this doesn’t fix the issue but it will give you an idea if the problem is with the network or your phone. So, it is imperative that you do this step before doing any troubleshooting procedures.

If your phone cannot make a phone call, try to check the signal indicator and if it shows there’s decent signal, then it’s a network problem and as early as now, you should already call your service provider and have this problem checked. More often, network problems can be fixed after a few hours and all you can do is wait until further notice.

However, if your phone can still make phone calls, then the problem might have something to do with the settings in your phone.

Step 2: Check your phone’s Message Center Number

The Message Center Number may appear like a phone number that needs to be set in your phone so that it can successfully send SMS or text messages. There are times when it’s deleted or has to be edited to reflect the correct number.

During my tenure as a technical support representative to one of the wireless companies in the U.S., my former company had to change the center number and a few minutes after doing so, thousands of calls come in and majority of those calls has something to do with text messaging. What we had to do is give the customers the new center number and walk them through setting it up in their phones and that should fix the problem.

In this case, we have to consider this possibility so you need to check if your phone has the correct Message Center Number but following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Tap the menu icon (3 dots on the upper right corner of the screen).
  4. Touch Settings.
  5. Now tap Text messages.
  6. Touch Message center.

If you can see a number in the field, then try to check if the number is correct. You may search online for the correct Message Center Number of your service provider or you can call the hotline and ask the rep for it.

If there’s no number in that field, I suggest you call your service provider as they might have to re-provision your phone.

Step 3: It’s time to reset your phone

Assuming your phone reflects the correct center number and you can actually make phone calls, then it’s time to resort to a reset as there might be some issues with some settings or services in your phone that’s preventing it from sending text messages. So, backup your files and data as they will be deleted during the process and then reset your device…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Backup my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

After the reset, try to send a text message to your own number to see if it goes through and if you can actually receive it. If the problem still occurs, then bring the phone to the store and let your provider’s technician determine the problem.

How to troubleshoot your Galaxy A3 that can send but can’t receive text messages

While the next issue is basically related to texting, it’s the opposite of the first one. This time, the phone can send text messages but can’t receive one. Try to read the problem from one of our readers below before jumping to the troubleshooting steps…

Problem: Hello guys. I am hoping that you could shed some light to the problem I’m currently experiencing with my Galaxy A3. I send text messages just fine but nothing is going in. I know because I tried using my girlfriend’s phone to send my number a text message and I never got it. Oh, and I did it 3 times just to be sure. So, basically, I can send a text message but can’t receive one. Do you know how to fix this? Thanks a lot.

Troubleshooting: Unlike sending issues, receiving problems can rarely be attributed to network problems because if it’s really the issue, then you shouldn’t also be able to send a message. That being said, here’s what I suggest you do about it:

Step 1: Check if your phone still has enough storage space for messages

I’m not sure how old your phone is but if you’ve been taking pictures and videos often, there’s a chance that the cause of this problem is insufficient storage space. When messages are received, they are actually being downloaded to your phone and they, too, take up space. So, if your phone only has a few Kb left, that might not be enough even for a single text message. So, try to follow the steps below to check for storage availability:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Storage.
  4. View the Available space value.

If we suspect is right, then the only way to fix this problem is by freeing up some space. You may need to transfer some of your files to your computer or SD card, uninstall unused apps, delete some messages, and anything that will free up some space. Consider doing the following in freeing up some space in your phone regularly:

  • Delete unnecessary text messages (SMS) and picture messages (MMS)
  • Transfer pictures and media to a computer to remove them from the phone memory
  • Clear the browser cache, cookies, or history
  • Clear Facebook app cache
  • Manage applications. See section below
  • Delete the call logs

Step 2: Clear the cache and data of the Messages app

I know your phone is still capable of sending texts but let’s just try to rule out the possibility that the reason why it can’t receive SMS is due to a glitch in the app. So, in this step, I will walk you through in resetting the app you’re using for messaging:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, send a text message to your own number and if it goes through but not received, then move on to the next step.

Step 3: Try using your phone in Safe mode

We have to rule out the possibility that this problem is due to a third-party app. So, you have to reboot your phone in safe mode and try sending a text message to your own number while in this mode. Here’s how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If you can receive text messages while in this mode, then you’ll have to look for the app that’s causing the problem. You may have to uninstall it to fix the issue…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

If the problem still occurs in safe mode or even after you did all the procedure above, then move one to the next step.

Step 4: Try to wipe the cache partition so that all caches are replaced

Problems like this may also occur due to some corrupt system caches. We have to rule this possibility out just to make sure we don’t miss anything. So, follow the steps below so that all the system caches will be replaced in your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 5: Backup your files and data and then reset your phone

If all else fails, then you need to reset your phone to bring it back to its default settings and then you can try sending a text message to your own number to see if would work. However, make sure you backup all your files and data as they will be deleted during the process. After backing up your important data, disable the Factory Reset Protection (FRP) so you won’t be locked out of your device and after which, feel free to reset your device.

How to disable FRP on your Galaxy A3

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy A3

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Now send a text message to your own number to see if it works this time. If still no, then you need help from your service provider.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Google Nexus 5 smartphone that can’t send and receive text messages and MMS [Troubleshooting Guide]

  • Read and understand why your #Google Nexus 5 (#Nexus5) can no longer send and receive text messages or SMS out of the blue. Also, learn how to troubleshoot your device in a bid to fix it without any help from a tech.
  • Learn how to troubleshoot your phone that can no longer send and receive MMS messages and know what to do to verify some information that are important to make sure you can use the service.

The Google Nexus 5 has been around for a few years already and we have already received quite a lot issues from our readers and among the most common are texting issues, which cover both SMS (Short Message Service) and MMS (Multimedia Messaging Service). The former is the basic service offered by any cellular phone while the latter requires mobile data as you will be transmitting large amount of data over cellular network.

I will tackle both the sending and receiving issues with the SMS and MMS in this post with the Nexus 5 being the subject of the troubleshooting. If you own this phone and are currently experiencing difficulty sending or receiving text messages, then continue reading below to know more about the problem and learn what you have to do in a bid to solve it.

Before we jump right into our troubleshooting, however, if you have other issues with your phone, make sure you visit our troubleshooting page for we have already addressed some of the most common problems our readers reported with this device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire and hitting submit.

How to troubleshoot Nexus 5 that won’t send and receive text messages (SMS)

When it comes to SMS issues, here are the things you need to do…

Step 1: Verify your device is getting good reception

Signal is king when it comes to texting and calling and I mean cellular signal. Your device must be connected to the cellular network of your service provider so that it can be provisioned to receive basic services.

By simply looking at the signal indicator at the upper-right portion of your phone’s screen you will know if your phone is getting good reception because if not, it’s possible that there’s a service interruption in your area, flight mode is enabled, the firmware has issues, or your phone has a serious hardware problem affecting radio capabilities.

Try rebooting your device a couple of times and double-check that flight mode is disabled. After doing these, try to see if the device regains reception. You may also try to wipe the cache partition if this issue started after an update, here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Down button, then press and hold the Power button at the same time until the phone turns on.
  3. Press the Volume Down button twice to highlight “Recovery mode.”
  4. Press the Power button to start recovery mode.
  5. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume Up button, then release the Power button.
  7. Use the volume buttons to scroll to “wipe cache partition,” then press the Power button to select it.
  8. Note: This may take 10 minutes or more to complete.
  9. Press the Power button to select reboot system now.

You may also want to backup your data and just do the factory reset if your phone is still not getting signal from the tower…

  1. Back up data on the internal memory.
  2. From any Home screen, tap the All apps icon.
  3. Tap Settings.
  4. Scroll to ‘PERSONAL,’ then tap Backup & reset.
  5. Tap Factory data reset.
  6. If your phone is password protected, you’ll be prompted to enter your Pattern, PIN, or Password.
  7. Tap RESET PHONE.

Lastly, call your service provider and inquire about possible outage or service interruption in your area.

However, if your phone shows it’s getting good signal, the next step might help.

Step 2: Send a text message to your own number

Sending a message to your own number will tell you immediately if the text went through or not and if it did, did your phone receive it? This troubleshooting method is very practical and fast in determining what the problem really is.

So, if the text was sent successfully and you haven’t received it, proceed to step 5. But if the message wasn’t sent at all, proceed to the next step.

Step 3: Make sure you have enough credits and that your account is in good standing

Making sure you have enough credits is necessary especially if you’re on a prepaid plan. You can call your provider about it or do the other methods your provider told you about to have an overview of your account. If you decided to call your provider, however, you may also inquire about the current status of your account to know if it’s barred from using certain services. All these things can be done with just one phone call.

Step 4: For sending issues, verify your phone has the correct Message Center Number

The Message Center Number is necessary so that your device can successfully send text messages and will be received by the network, then relayed to the rightful recipient. Message Center Numbers are pre-set so if they’re changed or deleted, naturally so, you won’t be able to send text messages but may still receive some from other senders.

Step 5: For receiving issues, make sure your phone still has enough storage left

Remember that text messages are being downloaded and saved in your phone’s internal storage so they also take up space. If you’re fond of taking pictures or recording videos, your phone may have already ran out of space that’s why it can no longer download the messages which may appear as though you’re not receiving them.

Delete some files, uninstall some apps you don’t use anymore, or move some of your files to a computer or the cloud. After doing so, try sending a text message to your own number.

Step 6: Backup data and do the Master Reset

Assuming you’ve already done everything there is to do about text problems, it’s time you reset your device. However, make sure you backup everything you don’t want to lose because they will be deleted during the process.

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
  4. Press the Volume down button twice to highlight ‘Recovery mode.’
  5. Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume up button. The ‘Android system recovery’ menu will display. Release Power when it does.
  7. Use the volume buttons to scroll to ‘Wipe data/factory reset,’ then press the Power button to select it.
  8. Scroll down to “Yes – erase all user data,” then press the Power button to select it.
  9. Once the reset is complete, press the Power button to select Reboot system now.

If all else fails, send the phone in for checkup.

How to troubleshoot Nexus 5 that can’t send and receive picture messages or MMS

MMS is basically an upgrade of SMS as you are allowed to attach a picture, file or anything with your text message. If you are having issues while sending MMS or if you haven’t received an MMS for several days already, here’s what you need to do…

Step 1: Verify your phone is getting good reception

Again, just by looking at the signal indicator, you can immediately tell if the problem has something to do with the reception. Try to follow the same things I suggested in the first problem above to troubleshoot a no signal issue.

Step 2: Make sure mobile data is enabled

Mobile data has to be enabled to be able to send and receive MMS messages. Your phone must be connected to the Internet via mobile data if you’re trying to transmit text messages with attached files. You may have heard that there are already services that allow you to send MMS via Wi-Fi but if you’re using the native messaging app, mobile data is required.

Step 3: Check the Access Point Name (APN) settings

Assuming mobile data is already enabled in your device and you still can’t send and receive MMS, then you have to double-check if the APN settings has something to do with this issue. The APN is just a bunch of numbers and letters that allows your device to connect to your provider’s mobile network and use the service. Without it or if it has been changed, your phone won’t be able to transmit MMS. You may google the correct APN or go straight to your provider’s website.

Step 4: Call provider to verify account status and credits

If you don’t have enough credits, you may not be able to send and receive MMS as well but the thing is even prepaid subscribers nowadays already have unlimited data usage so the problem must be with the status of your account. To verify your account is still in good standing, call your service provider and inquire about it.

Step 5: Do the master reset

Lastly, if all else fails and you don’t know what to do or have been advised to send the phone in for checkup, then you must backup your data and files and then reset your phone. Doing so will bring the phone back to its original configuration or settings and that might just work.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A6 2019 that cannot send or receive text (SMS) messages (easy steps)

Several factors can cause your device to encounter problems with sending or receiving text (SMS) messages. Oftentimes, such problems are inflicted by network errors like intermittent signal or no service. Other triggers are incorrect settings, software glitches and malware. On the hardware aspect, it’s likely due to a bad SIM card or other relevant hardware components at fault. Generally, such problems are inevitable but also rectifiable. If by any chance you will get to encounter the same problem in which your Samsung Galaxy A6 2018 is unable to send or receive text (SMS) messages, then try to rule software problems out first. To give you some inputs, I’ve mapped out a few helpful procedures and generic solutions for you to refer to when needed.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A6 2018 that can’t send / receive text messages

Before you begin, try to quit and restart your messaging app. It could be just a random glitch that’s easily remedied by an app restart. Also ensure that your device is getting a strong network signal. If the problem persists, then move on and try these workarounds.

First solution: Restart your Galaxy A6 2018 (soft reset).

Restarting your device can do a lot of good things. Aside from freeing up space of the internal memory, it also clears minor software errors on your phone that might have triggered other issues to arise including texting problems. To perform a soft reset or restart on your Galaxy A6 2018, simply follow these steps:

  1. Press down on the Power button and hold it down for several seconds until the menu option appears. Then select Restart from the given options.
  2. Alternatively, you can just press the Power button until the screen goes off and then after about 30 seconds, press the Power button again to turn it back on

This will not affect any data stored on your phone’s internal memory so there is no need to create backups.

Second solution: Clear the app cache and data.

Cache refers to temporary files that are saved on an app or device memory. This saved information will be used for later references. Apps store caches as your phone system does. But just like other files, cache data can also become corrupted and when this happens, other functions of your device will likely be affected. To make sure this isn’t what’s preventing you from sending SMS on your Galaxy A6 2018, try clearing cache from your messaging app with these steps:

  1. Go to Settings.
  2. Scroll to and tap Apps.
  3. Tap to select your Messaging app.
  4. Then tap the Clear Cache button. Clearing of cache will clear all temporary files that are stored as cache on your messaging app. Other saved information from within the messaging app won’t be affected.
  5. If you want to clear data from the app, then tap the Clear Data button. This will delete all your saved settings and information that go along with the messaging app including corrupted data. So, you’re basically starting the app over from scratch. So it will behave as it did the first time you used it. This often fixes several issues especially when your app pulls up contents from a website that’s frequently changing.

If this doesn’t work, you may resort to wiping cache partition on your Galaxy A6 2018. This will clear cache files stored on the phone’s internal memory. Should the problem be triggered by some corrupted data on the cache partition, wiping it will fix it.

Third solution: Reset network settings.

As mentioned earlier, network problems can also be the main reason as to why you won’t be able to send or receive SMS or text messages on your device. Usually you will be prompted with error prompts containing pertinent messages but if not, double check your phone’s signal indicator and see if it’s getting a good signal. If the signal strength is low or unstable, then it’s likely the root cause. As possible solutions, you can try removing and reinstalling the SIM card or perform a network settings reset with these steps:

  1. Open the Apps drawer.
  2. Tap Settings.
  3. Tap System.
  4. Tap Reset Options.
  5. Select the option to Reset WiFi, Mobile & Bluetooth.
  6. Tap Reset Settings.

Doing this will remove all your current network settings including saved Wi-Fi networks and Bluetooth connections. After the reset is complete, you will see the cell triangle on the upper right corner of the screen appear empty until your device has restored the cellular credentials from your network service provider or carrier.

Fourth solution: Update your device software to the latest version.

Software updates not only offer new features but also security enhancements or fix patches. Installing update is therefore recommended especially when your device is having software issues that might have been inflicted by certain bugs and malicious software. Here’s how to check for and install software update on your Galaxy A6 2018:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software Update.
  4. Select the option to Download updates manually.
  5. Wait for your device to check for updates.
  6. If an update is available, you will see an update notification. Tap OK then select Start to instigate downloading and installation of the update file.
  7. When the restart message appears, tap OK to reboot your device and apply the recent software changes.

If this doesn’t work, then you may have to consider resorting to a full system reset to deal with more serious software errors affecting texting functions of your phone.

Fifth solution: Factory data reset (hard reset).

Performing a hard reset or factory data reset can be considered among your options if the problem persists after exhausting all possible means and methods. The problem you are dealing with could be more complex that requires more advanced solution like a complete system reset. This however results to data loss as everything will be wiped out in the process. Should you wish to continue, make sure you backed up all your important data so you can recover and use them later. Whenever you’re all set, follow these steps to get started.

  1. Tap Settings from the main screen.
  2. Tap General Management.
  3. Scroll to and tap Reset.
  4. Select Factory data reset from the given options.
  5. Read and review the warning message then tap Reset to continue.
  6. Tap Delete All to confirm factory data reset.

Wait until the reset is completed and then your phone reboots. After it restarts, you will need to proceed with the initial setup process to configure options and enable settings or features to use them again on your device including Wi-Fi networks.

Other options

Contact your carrier or network service provider to verify and ensure that your account status and network services are good. Some carriers may disable outgoing services especially for accounts with unsettled issues. If this happens, outgoing services for that account are temporarily not available. Hence, you won’t be able to send SMS or make phone calls until the account issue is settled. If necessary, request help in updating carrier settings on your device from their end.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix your Samsung Galaxy J7 that can’t send / receive SMS and MMS messages[Troubleshooting Guide]

  • Understand why your #Samsung Galaxy J7 (#GalaxyJ7) can no longer send and/or receive text messages or #SMS and learn how to troubleshoot it in a bid to fix the problem.
  • Learn more about your device that won’t send/receive picture messages or MMS and what you need to do in order to fix it.

galaxy-j7-front-view

Text messaging (#SMS or Short Message Service) is among the most basic feature you can find in any mobile phones. In fact, basic phones can send and receive SMS without much of a problem that is the reason why many “smartphone” owners get disappointed easily when their devices fail to transmit their texts. The same is true with the new Samsung Galaxy J7, a mid-range device with really impressive specs and features. But these things can easily be forgotten when owners encounter recurring issues.

Another problem that many smartphone owners may encounter is with the MMS (Multimedia Messaging Service). It is a more advanced text messaging service as it requires internet connectivity through mobile data network for the messages to be sent and received. Users may often complain about not being able to send / receive picture messages or texts with attached files.

So, in this post, I will tackle these issues and walk you through in troubleshooting your Galaxy J7 to see if we can make it work again. While we only suggest things or procedures that are safe for both your phone and data, unexpected things can happen during the process so please proceed at your own risk.

Now, before we jump into our troubleshooting, if you have other concerns with your phone, make sure you drop by our Galaxy J7 troubleshooting page for we have already published several troubleshooting guides that may help you fix your problem. If you need further assistance, however, you can contact us by filling up our Android issues questionnaire and providing us with more information about your issues.

Troubleshooting Galaxy J7 that won’t send / receive SMS

When it comes to SMS, there are a few things you have to consider to determine what causes the problem and whether or not you can do something about it. Follow our step-by-step troubleshooting guides below to try to fix the problem you might have with your J7.
Fixing Galaxy J7 that can’t send SMS

Among the things you have to consider when your phone can no longer send a text message are the following:

  • Account standing and credit
  • Signal strength
  • Changed settings
  • Messaging app problem
  • Firmware issues

Based on these things, here’s what you need to do:

Step 1: Power-cycle your device

If it’s the first time the problem occurred, reboot your Galaxy J7 first. Glitches happen all the time and not being able to send SMS is just one of the results. Don’t do anything complex yet, instead, try to restart your device. Once the phone is up and running, compose a test message and then send it to your own number. If you can receive it, then it was sent successfully. Problem solved!
However, if the test message didn’t go through, then continue troubleshooting your device.

Step 2: Check the signal bars

The phone must be connected to your provider’s cellular network to be able to send and receive SMS and the signal indicator on the top-right portion of your phone’s display says it all. If it shows there’s only one or two bars of signal, it could be reason why the phone cannot send the message as it will take too long for the device to transmit it to the point that the system will cancel the process.

Of course, if you’re in an area with bad reception, you should consult your provider as it often has a solution for such problem. In this case, also, it may not be the first time the problem happened so at this point, you should already know what the problem really is and who to turn to to work around it.

However, if the phone shows there’s a decent signal reception and you still can’t send SMS, then the next step may give you an idea what to do.

Step 3: Check the Message Center Number

When it comes to sending text messages, the Message Center Number is as important as the signal because without it, the phone cannot transmit the text message despite having excellent signal. So, try to check if your device still has the number and if it’s correct. Follow these steps to verify:

  1. From any Home screen, tap Messages.
  2. Tap the MORE icon.
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. View the number under Message center.

If you can’t find a series of number in that field or if there is one but you don’t know if it’s correct or not, try to google your provider’s center number and enter it on your phone. Or, you may call your provider and ask about it.

Step 4: Reset your phone’s messaging app

After verifying that your device has the correct Message Center Number, it’s time to go after the messaging app you’re using. If you’ve installed one from the Play Store, then try disabling or uninstalling it and then re-enable Messages. After that, try sending a test message to your own number and if the problem persists, try these steps:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

To uninstall an app, here’s what you have to do:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 5: Perform Factory Reset on your Galaxy J7

If steps 1 through 4 failed to fix the problem, then you have left with no other choice but to reset your phone, however, before doing it, make sure you backup all your important files and data as they’ll all be deleted. Then, follow these steps to do the reset:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

Step 6: Call your provider’s tech support

Actually, you can do this before the first step. The reason why I intentionally placed it at the end of the guide is because, you may have to wait several minutes on the line for the rep to pick up your call and may just be told to reset your phone. But since everything failed, it’s time to pick up your phone (the other phone) and call tech support.

Fixing Galaxy J7 that can’t receive SMS

If your phone can send out text messages but can’t receive them, here are the things you need to consider:

  • Storage left on your phone’s internal memory
  • Incorrect time and/or date
  • Messaging app crashing
  • Firmware issue

Based on these things, here’s what I suggest you do to try to fix the problem:

Step 1: Send a test message to your number to verify

As soon as you suspect your phone’s not receiving text messages from friends, verify immediately if your suspicion is true by composing a text message and sending it to your own number.

If you can receive you own message, then there’s nothing wrong with your phone, maybe your friends haven’t responded to your messages yet.

However, if the message did go through but your phone didn’t receive it, then continue with your troubleshooting.

Step 2: Reboot your Galaxy J7

There’s always the possibility that it’s just a minor glitch in the system. So, before you do some complex troubleshooting procedures, make sure you reboot your phone first. It’s safe and easy to do but very effective in fixing issues that happen without apparent reason.

Step 3: Check the how much storage is left

Text messages are very small in size but if you have hundreds of them, they sure will take up some storage. So, check if your phone still has enough storage left because if not, then the reason why you can’t receive text messages is because your device cannot download them. Remember that text messages are saved in your phone’s internal storage. So, in this case, try to transfer your files, data, pictures and some apps to your microSD card to free up some space in your phone’s internal storage. After this, the messages should be received.

Step 4: Check the Time and Date of your phone

If your phone played the message alert tone and you can’t find the message anywhere, then your phone may have set with a wrong time and/or date.

You may set your device to use the automatic time and date or you can just set the correct one. After this, the messages that were received will still be arranged the same way but new ones will surely be arranged in chronological order and are easier to find as they will be visible immediately when you open your inbox.

Step 5: Clear cache and data of messaging app

Whether you’re getting an error message or not, it’s recommended you clear the cache and data of the messaging app to reset it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

Step 6: If all else fails, do the Master Reset

In the first problem, I suggested you do the Factory Reset but in this case, you should do the Master Reset. It’s basically just like the typical reset but it also reformats both the cache and data partitions and gets rid of possibly corrupt cache and data.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope this helps.

Troubleshooting Galaxy J7 that won’t send / receive MMS

As I said earlier, MMS is a bit more complicated than SMS but it’s actually easier to fix problems that have relations to mobile data or internet connectivity. In the first problem, there’s a separate guide for problems with sending and receiving SMS but for this issue, there will only be one. If your J7 cannot send an MMS, it is most likely not be able to receive one. So, here’s what you need to do:

Step 1: Reboot your device

If it’s the first time that your phone didn’t send or receive MMS, then just reboot it to rule out the possibility that it’s just a minor system glitch. Minor glitches in the system or hardware can easily be fixed by a simple reboot so it’s worth doing it. After all, it’s safe and easy to do.

Step 2: Make sure mobile data is enabled on your J7

When it comes to MMS, mobile data is everything. While there are apps that may allow you to send picture messages over Wi-Fi, mobile data is still the default medium in sending multimedia files as part of a text message. Therefore, make sure that it is enabled or turned on:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Data usage.
  4. Slide the Mobile data Switch to the ON position.

After you’ve made sure mobile data is enabled and you still can’t send and receive MMS, then try the next step.

Step 3: Check your phone has the correct APN

If the SMS service has the Message Center Number to transmit byte-size texts, the MMS use an Access Point Name (APN) to connect to the mobile data network and transmit bigger data. Therefore, make sure your phone is properly set with correct APN. Here’s how you check the APN settings:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. If available, tap the T-Mobile US APN (the bullet point fills with green). If not available, tap
  6. the Menu key, and then tap New APN. Note: To reset your APN settings, tap the Menu key and then tap Reset to default.
  7. Verify and update the settings for the Data APN.

If you don’t know the correct APN, you better call your provider and ask for it or use google to find it online.

Step 4: Reset your phone and set it up again

After you’ve verified everything on your phone and you still can’t send and receive MMS, then it’s time to reset it. After the reset, setup your phone again and verify the settings. You may also call your service provider and as the rep to help you set up your device at the same inquire about the status of your account.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that his troubleshooting guide can help you fix your Samsung Galaxy J7 that won’t send and receive text messages and MMS.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

Troubleshoot Samsung Galaxy S7 that can’t send SMS & MMS messages

Text messaging is the most basic service a phone can offer but some of Samsung Galaxy S7 (#Samsung #GalaxyS7) owners complained not being able to send and/or receive SMS and MMS messages. So, in this article, I will look into this problem and will provide some steps you could use to troubleshoot it.

Galaxy-S7-messages-app

There are several factors that could have caused this problem. The purpose of this troubleshooting guide is to know, or at least have an idea, what the problem is so that when it’s something you can’t fix on your own, you know how to tell the technician about it so it would be easier and a lot safer to troubleshoot.

Before anything else, here’s one of the actual messages we received from our readers…

Hi, I am having a hard time sending and receiving MMS through text messaging even though my mobile data is on. I have searched a lot through the internet to look for answers and I saw that APN is also involved in sending and receiving images through text messaging. So, I tried going to Setting>Mobile Networks> APN Settings and I just end up staring at it because there is no way to add or select an APN. And I also found out that I should have the APN settings for sprint which is on the APN names but not selected. What should I do? – Helen

If you have other concerns with your new Galaxy S7, visit our troubleshooting page as we list down every problem we address. Try to find issues that are similar to yours and use the solutions we provided. If they won’t work or if you need further assistance, don’t hesitate to contact us by completing this questionnaire.

Troubleshooting SMS Issues with Galaxy S7

The Short Message Service (SMS) otherwise known as text messaging requires the device to be connected to the cellular network to be able to send small-size data. Thus, it is totally dependent to the quality of coverage the phone gets. The thing is, the problem can range from a simple phone issue to a more complicated network problem and since we cannot rule out the latter without the help of the provider, it’s better to check on the phone first before calling tech support.

Step 1: Reboot your Galaxy S7

If the problem occurred out of the blue without apparent reason or cause, there’s a chance that it’s just a minor glitch in either the firmware or hardware. Things like this happen all the time but they’re very easy to fix and the most common and effective way to address them is the restart.

Step 2: Check the signal bars for coverage

After the reboot and you still can’t sent / receive SMS, then look at the notification bar to see if the phone is still detecting signal from the tower. If the signal bars are full, it means you’re in an area with an excellent coverage, although there are times when service outages occur.

Step 3: If the signals bars show poor coverage, try to go to an open space

In case your device gets poor coverage when inside your room or home, try to go outside to see if the coverage improves. If not, then you might be in an area with poor signal coverage. You need to call your provider and inquire about it because it’s a network issue.

Step 4: If the signal bars show excellent coverage, check the settings of your phone

If your problem is with sending out text messages, then the problem must be with the Message Center Number; it might have been messed up, deleted, edited, etc.

Open your messaging app and tap MORE > Settings > More settings > Text messages > Message center. There should be a number visible to you, copy it and call your provider to confirm if it’s correct or not.

If the Message Center number in your phone is correct and the problem still occurs, then verify there are no bars in your account that hinder you from transmitting text messages.

Step 5: If the signal bars are full but you can’t receive messages

Try to check if there’s enough storage space left in your phone. I understand it’s new but 32GB is easy to fill, in fact, it’s not enough to hold a few full HD movies. My point is, there’s a chance it’s a storage space problem than anything else.

You may want to transfer files over to your microSD card if you have one mounted on your phone.

In case there’s enough storage left, it’s time you cleared the cache and data of the Messages app. You may lose all your SMS and MMS when you do this:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Messages app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 6: If all else fails, perform the master reset

If the problem remained after step 5, then it’s time you brought the phone back to its factory settings. It is also the best way to prepare your phone for checkup or replacement as the reset deletes all your personal information. But before you do that, make sure you backup all your data and then remove your Google account and disengage screen lock so as not to trip the anti-theft feature.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

After the reset and the problem remained, send it in for checkup and possible replacement.

Troubleshooting MMS Issues with Galaxy S7

The first thing you should know about the Multimedia Messaging Service or popularly called as MMS is that it uses mobile data to be able to transmit your messages, pictures, files, etc. Needless to say, the mobile data in your Galaxy S7 should be enabled to connect to your provider’s network. However, your device should be registered in the network and configured properly to be able to use this service.

Services that are commonly referred to as group text, picture messaging, attaching a file to text, sending contact info or Vcards, enhanced messaging, etc. are considered MMS. There has been a lot of confusion about group texting lately; many users think it’s just another form of SMS but it’s not. The moment you group chat, you’re already using data and before I forget, attaching emojis to your text messages will also convert (by default) it into MMS.

Here are some simple steps I want you to do if you’re having issues with this service:

Step 1: Verify that mobile data is enabled in your phone

The moment you’re getting issues sending and receiving MMS, immediately check if mobile data is enabled. It might just save you a lot of time troubleshooting.

Step 2: If mobile data is already enabled, then try rebooting your phone

The very reason for this is to refresh the phone’s memory and close all apps running in the background. If the issue occurred without apparent reason, then it might just be a glitch or an app issue. Restart your phone and see if that makes a difference.

Step 3: Check the APN settings in your phone

Assuming the problem wasn’t fixed by the reboot, then it’s time to check the APN. The Access Point Name is a set of data used by your phone to connect to your provider’s mobile data network. If it has been messed up with or edited, there’s no way for your phone to get service.

If you know the correct APN, go ahead and compare it with the one set in your phone. However, if you don’t know the correct one or if the one set in your device is correct yet you’re still not getting data service, then it’s time you called your provider.

The company may have changed the APN and your phone needs to be reconfigured. Or, there might be some issues with your account.

At this point, your service provider is the one that can help you better.

I hope that this troubleshooting guide can help you fix your Samsung Galaxy S7 SMS and MMS issues. Feel free to leave a comment and I’ll get back to you as soon as I can, or you may contact us through this form.

Text Not Sending Troubleshooting

How to fix your Huawei P20 that cannot send or receive SMS/text messages [Troubleshooting Guide]

The Huawei P20 is classified among the budget smartphones that offer high-end features and impressive design and display. That’s one edge it got over other hefty flagship devices rivals. But like any other flagship smartphones, the P20 is also not free from minor and major software issues. One of the widespread issues transpiring on the P20 is on text/SMS sending and receiving failure. Such problem is inevitable considering the fact that it’s network-related.

Thus, it can occur any time whenever the network is down or having some problems. On the positive note, such problems are rectifiable by end-users for as long as hardware damage isn’t present on the device. Highlighted below are some suggested workarounds and potential solutions you can refer to when dealing with texting problems on your P20 smartphone.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei P20 that can’t send / receive text message?

Before troubleshooting software problems on your phone, check the signal bar indicator and make sure it has at least 2 stable signal bars. Signal issues may also be the underlying cause. If you see any network-related error on the status bar, then that’s what you need to deal with. If your phone is getting strong and stable signal bars but still cannot send or receive text/SMS messages, then you can proceed and troubleshoot your P20.

Don’t forget to create a sample SMS message to send and receive on your device.

First solution: Force stop messaging app then restart.

One of the possible reasons why SMS functions aren’t working on the phone is due to the messaging application that’s acting up. Your messaging app might have been corrupted and therefore unable to work unless it’s restarted. To rectify minor app errors and glitches, force stop your messaging app then restart/soft reset your P20. Here’s how:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Clearing background apps can also help. Any background apps that were corrupted or crashing may also affect other functions and applications.

Second solution: Clear cache and data on messaging app.

Errant cache and temporary data for the messaging app can also cause SMS sending or receiving errors to occur. This is why it’s imperative to clear app cache and data from time to time. Here’s how to clear cache and data on the messaging app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache. If necessary, tap Clear Data from the messaging app as well to clear any corrupted temporary data for the app.

After clearing cache and data, relaunch the messaging app then try to create a sample text/SMS message and send it to your own number.

Third solution: Update software to the latest version available.

Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you haven’t set your device and/or apps to auto-update, then you will need to manually install pending updates. Here’s how to manually check for software updates on the P20:

  1. Go to Settings.
  2. Tap System.
  3. Select System Update.
  4. Tap the option to Check for Updates.

To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.

Don’t forget to reboot/soft reset your P20 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.

Fourth solution: Reset APN/network settings on the phone.

Incorrect or misconfigured network settings may also halt a device from sending or receiving text or SMS messages. This usually occurs after installing a software update that’s programmed to auto-configure or override network settings on the receiving device. Thus if the problem started after updating apps or device software, then try resetting APN/network settings with these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Fifth solution: Wipe cache partition on the phone.

This is often the key to resolving software problems that are attributed to corrupted system cache and temporary system data. Like individual apps, the phone system also stores cache or temporary files. When these files get corrupted, there is a tendency for other system or phone functions to become adversely affected. To clear this out, wipe cache partition on your P20 with these steps:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Wiping cache partition is also recommended when dealing with post-update issues on the phone. This won’t affect any data and personal information stored on the internal memory of the phone, thus won’t result to data loss. Should this still fail to solve the problem, then you may have to consider resorting to a full system reset to erase your phone and restore its factory/default settings.

Other options

Check for any ongoing network outages that may have affected network-related services in your place. Contact your network service provider or carrier for further details on that matter. Also ensure that your account status is good. Carriers typically impose a soft disconnection to accounts with unsettled issues like unpaid bills. When this happens, outgoing services are temporarily disabled for the account. As a result, you won’t be able to make phone calls and send text/SMS messages. Incoming services however won’t be affected.

If your P20 started to have problem sending or receiving SMS/text messages after installing a software update, then it’s likely a post-update issue that requires a fix patch. In that case, contact your device carrier or Huawei Support to escalate the problem so that they can make necessary assessments and if necessary, develop a fix patch to address it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your LG G5 that can’t send and receive text messages [Troubleshooting Guide]

  • Understand and learn how to #troubleshoot your LG G5 (#LGG5) that can no longer send and receive text messages.
  • What to do if your phone can still receive #SMS but can’t send one.
  • How to fix a G5 that can’t receive text messages but can send without having issues.
  • Learn how to troubleshoot your LG G5 that can’t send and receive picture messages or MMS.

LG-G5-not-sending-sms

Being one of the most basic feature, text messaging can be transmitted easily as long as the phone has a decent service provided by a carrier and that the account of the user is in good standing. It’s a shame for a powerful and premium smartphone like the LG G5  not being able to send and receive a byte size text message.

In this post, I will address this problem as we already received some complaints from our readers regarding this issue. In fact, it is widespread across all smartphones regardless of their operating system and technical specifications.

This article will guide you on how to troubleshoot and hopefully fix the following problems:

For those who have other issues with their phone, we are always willing to help you. You may contact us and tell us everything about the problem so that we can research on the issue. Just fill up our Android issues questionnaire and hit submit once you’ve provided enough detail. We don’t mind if your description is lengthy because we can gather more information from it.

LG G5 can’t send and receive text messages

I purchased the new LG G5 and it’s just 3 days since I got it activated. My provider told me the porting of my phone number will take between 24 and 48 hours but I was able to send text messages sooner, which was a sign I already got service after a few hours. Texting has never been a problem until today. I can no longer send and receive text messages; they just failed every time I send them and I can’t receive ones I sent from my other phone. Do you know what the issue is? Can you help me?

This is just one of the actual messages we received from our readers. Basically, the owner has a brand new phone and he ported (transferred) his number from one carrier to another. Porting may take up to 48 hours to complete and within that period, your device may have service but it may disappear as the system adds information into the server. I think this is the reason why our reader said his service works sporadically. The solution to this problem is to wait it out. After 48 hours, your phone may have already been properly provisioned in your new carrier’s system and naturally so, it will have service.

For those whose LG G5s have been working properly since day 1 and encountered this issue just recently, this is how you troubleshoot it:

  1. Reboot your device if you haven’t done so because there are times when the system glitches and affects some features and services.
  2. Observe closely to see if your signal drops from time to time as that might be the reason why you can’t send and receive text messages.
  3. In case it’s a signal issue (i.e. the coverage was lost), verify your phone didn’t suffer from physical and/or liquid damage. If you’re sure it didn’t, then it might be a network problem especially if it’s the first time it occurred.
  4. To further verify if it’s a network and/or account issue, try to make a call to any number you have on your phone. If the call goes through, then this automatically disqualifies both, which means that the problem might be with the phone.
  5. Issues that point the phone to be the culprit may be fixed by master reset and I suggest you do that.
  6. If problems point to the network or the carrier, then you have to call tech support and troubleshoot with their tech, inquire the status of your account and the service in your area.

LG G5 can’t send text messages but can receive

Just yesterday everything was working fine with my LG G5 but starting this morning, I can’t seem to send a text message but I do receive some from my friends. I remember there was some kind of an update a few days ago but I’m not really sure if it has something to do with it. Maybe I just messed up something in my phone that’s why it’s not working anymore. Can you please help me fix it?

Obviously, this kind of problem is not a service or an account issue because if it’s one of the two, you shouldn’t be able to receive text messages, too. To troubleshoot it, there’s a few things you can do but there’s no guarantee that you can fix it on your own. What you can do is to validate some things so that you can explain well to a technician what happened to your device and here’s what you need to do:

  1. Try sending a text message to your own phone number using your LG G5. It will tell you immediately if you can send a text message and/or receive it.
  2. In case the sending failed, verify further if the phone can really receive messages. Borrow a phone from a family member or friend or ask someone to send a text message to you. If you can receive it, then the issue must have something to do with the Message Center Number.
  3. Only very few owners actually know about the Message Center Number and how important it is to sending text messages, so you should call your service provider or carrier about this problem and they sure can help you fix it.

LG G5 can’t receive but can send text messages

For some reason, my LG G5 can no longer receive text messages yet I can still send without having issues. I have a lot of friends telling me I haven’t responded to their messages this past couple of days. Regularly, we do text each other everyday and I also wonder why I haven’t heard from them even from people I texted. What should I do?

In the event that you can send text messages but can’t receive them, then you should check if your phone still has enough storage left to store those messages. I understand texts are very small about of data but if you have used up all the storage, then it’s impossible to store those messages. However, you need to further verify everything before seeking assistance from your provider. Here’s what you need to do:

  1. Compose a text message and send it to your own phone number. If it goes through, you should be able to tell as the message will appear as a thread.
  2. If you can’t receive your own text message, check the internal storage of your phone. You may delete some large files and try sending another message to your own number to see if the problem got better.
  3. In case the problem remains, you have to clear the cache and data of the messaging app you’re using.
  4. Lastly, if the issue persists, then perform the master reset before contacting your service provider to help you fix it.

LG G5 can’t send/receive MMS or picture messages

More often, me and my friends share pictures through text. We’ve been doing it for years now and my phone has always worked. Last month I purchased a new LG G5 and I got it properly set up. My provider helped me with it so it worked. Yesterday, on the other hand, wasn’t the same as before because my text messages with attached pictures can no longer be sent and I haven’t receive any from my friends ever since my issue started. Is my phone faulty? Help me please.

Multimedia messages, MMS or picture messages need mobile data to go through and be received. It may be as simple as a “text message with a picture” but there’s something you can’t see that’s happening here: when you compose a text without a picture or any special characters, that’s an SMS but if  you try to attach a picture, it automatically gets converted to MMS. Therefore, here’s what you need to do:

  1. Make sure mobile data is enabled in your phone.
  2. Compose a text message, attach a picture and send it to your own number. If the message doesn’t go through, then it must be an account issue.
  3. Verify your account isn’t barred from sending/receiving MMS. You need to call your service provider about it but not until you finish this troubleshooting list.
  4. If your account is in good standing and you have enough credits but still can’t send MMS, then it must be an APN problem. You can edit it if you know the correct one or ask tech support about it.
  5. Lastly, before going to the store to have the phone checked, try dong the master reset to see if it works.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

Samsung Galaxy Note 5 text message notification sound no longer plays after the update

While many have anticipated the rollout of Android 6.0 #Marshmallow for the #Samsung Galaxy Note 5 (#Note5), there were users who got disappointed because instead of fixing existing issues, the new firmware brought about new problems not to mention changes to some settings and one of them is the messaging notification sound.

Galaxy-Note-5-texting-problems

Shortly after the update, many users complained that whenever text messages come in, their Note 5s no longer play the usual message notification sound even if the volume is set all the way up. There is a setting that needs to be checked first but if it’s already configured properly, then it might be an issue with the firmware.

Continue reading to understand more about the text messaging problems I cited in this post as well as learn how to fix them. For those who have other issues, make sure you visit our Note 5 troubleshooting page for we have already answered hundreds of questions and posted them on our website. Try to find issues that are similar to yours and use the solutions we provided. You may also contact us through our Android issues questionnaire if ever you need further assistance.

Galaxy Note 5 no longer plays text message notification sound

Problem: No notification when receiving text message. Have checked all obvious settings and can find no problem. Help!

Answer: This problem isn’t new in fact it’s happening to other Galaxy devices and not just to the Note 5. Prior to the Marshmallow update, this problem used to be caused by some settings but there were users who reported that it also occurs even when all settings look correct. This, of course, suggests that it could be a firmware issues especially that it started to occur after an update. We need to troubleshoot your device to know and understand what the problem is all about and to learn how to fix or work around it. We cannot just discount the possibility that it’s caused by some settings in your phone so we’ll have to start from there. In order to make it easier for you, here’s our step-by-step troubleshooting guide:

Step 1: Verify the volume for notifications is turned all the way up

Everything that sounds off in your phone is managed by the device’s volume. It must be the first thing you should check. Remember that notifications have their own volume slider. While troubleshooting, it would be better to turn the volume all the way up just to make sure the device will sound off.

Step 2: Make sure Messages notifications aren’t blocked

Marshmallow can block apps notifications and more often than not when this problem occurs, it’s the Messages that’s blocked. Try to see if you can fix the problem by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings to open it.
  3. Touch Sounds and notifications.
  4. Under the Notifications section, tap App notifications.
  5. Scroll to and tap on Messages.
  6. Now feel free to Unblock notifications for the app.

Step 3: Delete the system cache or wipe cache partition

If the second step failed to fix the problem, then it’s time to go after the firmware considering the fact that the problem started after an update. You may have already accumulated a lot of files and data in your phone and I’m sure it’s a hassle to back them up. So, the next thing you should do is try to wipe the cache partition. It’s almost like the reset only that it’s the system cache that’s being deleted and the phone can create new ones that work perfectly with the new firmware. Follow these steps to wipe the cache partition:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Perform master reset

After you’ve deleted the system cache and the problem still persists, then it’s time you did the master reset. But before you follow the steps below, make sure you backup all your data and files first as they’ll all be deleted:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I am certain the problem will be fixed after this.

Galaxy Note 5 cannot send group texts

Problem: The issue that I’m having is with the texting, where I send one to a number and then it splits the messaging into two different threads for example I have one with my friend Moses and the other thread with Moses, Carlos son don’t know how to stop this from happening would appreciate any help on this problem.

Answer: In other words, you want them to be in a “group conversation,” right? There’s a setting for that…

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Tap Applications and then choose Messages.
  4. Go to More settings, then Multimedia messages.
  5. Enable Group conversations.

This should enable group texting on your phone. Meaning, if the device detects there are more than one recipient in the contacts field, the message will automatically be converted into a group conversation. However, mobile data is required. So make sure mobile data is enabled for it to work.

Galaxy Note 5 doesn’t show messages details on lock screen

Problem: When I receive text messages my phone is no longer telling me who the messages are from. It simply says “Messages” and “new message” below whereas previously it would show me the contact information. I have tried restarting my phone and clearing the cache and it has not fixed the issue. Thank you in advance.

Answer: It’s just a matter of setting up your phone on what to display on the lock screen. You can set certain applications–in this case the Messages–to limit the amount of notification information displayed on your lock screen. Here’s how:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Device.
  4. Tap Sounds and notifications.
  5. Tap App notifications.
  6. Scroll to and tap Messages.
  7. Tap the slider next to Hide content on lock screen to enable the feature.
  • For most applications, you have to enable Block Notifications to block notifications, sounds, and vibrations alerts.
  • To push the app’s notifications to the top of the list on your lock screen and notification panel, you may turn on Set as priority feature on your phone.

You may also want to do the following:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Tap Applications and then choose Messages.
  4. Turn on Notifications and make necessary changes.

I hope this helps.

Changing Font Size in Galaxy Note 5

Problem: While inside a text conversation, I used to be able to use my volume rocker keys to increase or decrease font size. I can no longer find that option anywhere. There is one option inside the Messages settings but it enlarges the fonts in the list of conversations, not inside the convo itself.
I can see the option Messages > Settings > Display > Change Font Size > Use the Volume Key to change the font size on my husband’s Note 3 and he is on Android 4 (I my Note 5 is on Android 6). This is driving me crazy! Thanks!

Answer: This is just one of the features or functions Samsung took away. To adjust the font size, you need to go to Apps > Settings > Display and wallpaper > Font > and use the slider to choose the size.

Note 5 Messages app won’t open after the update

Problem: After updating my phone the message app will not open and when using the phone it will automatically restart itself.

Answer: It might be just an app problem so try to clear the cache and data of the Messages app first:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t fix it, then boot your phone in safe mode and see if the app opens there. Here’s how you boot in safe mode:

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

Should the problem remain, back up your data and files and reset your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 that can’t attach a photo to a text message, other SMS & MMS problems

The focus of this post is how to fix the issue that prevents the Samsung Galaxy S6 (#Samsung #GalaxyS6) from attaching pictures to a text message or adding texts to a picture and be sent as #MMS. This problem isn’t exclusive to the S6 as it also occurs to new Galaxy devices. In fact, I already published articles for the Note 5 and S6 Edge+ dealing the same problem.

Galaxy-S6-text-messaging-problems

Here’s the list of the topics I covered in this article. Click on the link to jump to the specific problem…

  1. Unable to send text message with pictures, can’t add text to photos
  2. Galaxy S6 shows contacts / senders but can’t download messages
  3. Galaxy S6 can receive text messages but can’t send
  4. Galaxy S6 converts SMS to MMS
  5. Picture sent as attachment is split in half when received
  6. Unable to send photos through text messages, keeps saying “Sending”

We are always willing to help you fix problems with your phone that’s why we are giving you two options; if you want to seek our assistance directly, then fill up this questionnaire and hit submit. Just make sure you provide all necessary details about the problem. Or, you can visit and skim through our S6 troubleshooting page. We list every problem we address so find some that are similar to yours and use the solutions we suggested.


Unable to send text message with pictures, can’t add text to photos

Problem: I, too, am unable to attach files to text messages. It only gives an option to send, and it if I select multiple pictures, it sends them as separate messages. Because of not being allowed to attach files, I can’t send a message (words) with my pic. This issue began for me after I did an update to my phone about 2 or 3 months ago. Please fix it!

Related Problem: I am having issues attaching pictures to my text messages any more. What has changed and how can I fix that.

Related Problem: I know it sounds childish, but I can’t insert a smiley into a text message. Has been going on for about a month. Just did a system update this weekend, but no smileys has been happening before that. Smiley face is there when I am typing using the keyboard, and when I tap on the smiley face next to send, it turns orange, but nothing pops up to select which one I want. I have scoured the web, but no luck. Any suggestions would be helpful. Thanks!

Solution: Having received a lot of emails from our readers who were seeking assistance to fix this issue, we were able to narrow down this problem to the VoLTE. Just disable it the feature and you should be able to attach pictures to your text messages just like before or add texts to your photos. Just open the Phone app > tap on More > choose Settings > under Call settings section tap Voice over LTE > choose Do not use VoLTE.

Galaxy S6 shows contacts / senders but can’t download messages

Problem: When I send a group text, the replies come and I can see the name of the sender, but not the text itself. There is a “download” button but then an error message that it’s unable to download. If someone else starts a group text and adds me, I again see all of the names (as individuals ) but I cannot read the messages.

Related Problem: When I am on a group message, I am unable to read all the messages in the group message.  I could usually read one of the texts,  but not all. All that appears is : “multimedia message ” (instead of flashing the message instantly ). When I try to open the message,  it is blank.  I thought is my friend’s phone that has a problem (my friend whose message I couldn’t open), but in other occasions,  I could read her text and not others’. Please  help me with this problem!  Thanks.

Answer: Group messages are considered MMS and if your phone tells you to “Download” them, it means that it’s going to use data to do so. The solution is to turn on mobile data. However, if it’s already enabled and you’re still prompted to download the messages, then it means the APN wasn’t properly setup in your phone. You may google the correct APN that your provider use or simply call tech support and ask for the correct one to be sure.

Galaxy S6 can receive text messages but can’t send

Problem: Hi my text won’t let me send text it will let others send me text but I can’t send them. It says failed to send!  I am not out of data time or whatever you call it. I know I have enough, and worked fine before today. It has not worked all day I restored my phone several times also lost a photo I wanted today too. That I took and Can’t go get back. Please help.

Suggestion: Just make sure there’s good coverage while trying to send a message. If there is, then it must have something to do with the Message Center Number. It must be setup in your phone so it can send byte-size data over cellular network. You probably don’t know what the correct center number for your phone is (don’t worry, 95% of us can’t memorize it either), so I suggest you call your service provider and ask for it. Just tell the rep you can’t send SMS but can receive. He/she knows what to do next.

Galaxy S6 converts SMS to MMS

Problem: I have my S6 for a couple of weeks and it works fine.  A couple of days ago, I was unable to type a text more than 3 – 4 sentences, then it started to convert my SMS to MMS.  Even trying to forward an existing SMS, it still converts to MMS. I don’t know if I have accidentally changed some setting.

Answer: The phone wouldn’t convert an SMS to MMS without obvious reason. For instance, a text message will be converted to MMS automatically if the phone detects you’re sending it to group, you included emoticons or emojis, attached a picture, attached a file or contact, etc. Try sending a very short message to your own number and if it went through and you received it as an SMS, then the phone is fine. Otherwise, you need to call your provider about it.

Picture sent as attachment is split in half when received

Problem: I just got my Galaxy 6 and have found that when someone sends me a picture by texting the picture comes split in half. The bottom half is dark and offset just a bit to the right. The part missing from the right side is attached to the left side. This seems to happen only when I receive pictures from an iPhone. Those sent from another Samsung phone are fine. Is there some setting that is goofy with my phone?

Answer: Just make sure it’s not a problem with the picture itself. If not, then it means your phone hasn’t downloaded it completely; either the network your phone is connected to is very slow and the picture is very large in size.

You may also check the APN settings if they’re correct and conform with your provider’s settings.

Unable to send photos through text messages, keeps saying “Sending”

Problem: I am not able to send photos through text messages. It just keeps saying “sending” but never sends. I have tried sending with the smallest photo size and still the same thing. Please help.

Solution: Just turn on mobile data in your phone and you should be fine. If it’s already enabled, then check the APN settings and call your provider if the problem persists as it may be account-related.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J3 that can’t send / receive SMS and MMS messages [Troubleshooting Guide]

Text messaging is among the basic services any mobile phone can do. A smartphone as good as the #Samsung Galaxy J3 (#GalaxyJ3) should be able to transmit or receive text messages without a hitch but it seems like many owners encountered issues while sending SMS and MMS.

galaxy-j3-texting-issues

When the phone is properly provisioned, it can connect to your provider’s network and gets both SMS and MMS services. The former is easier to send as it’s smaller in size and only text data while the latter may be a combination of texts and pictures or any other special characters that are already considered as pictures. It requires the phone to be connected to your provider’s mobile data network.

In this post, I will tackle issues reported by some Galaxy J3 owners wherein their units cannot send text messages, picture messages or anything similar. I will walk you through in troubleshooting your phone especially if the problem occurred without apparent reason or cause. Read on to understand more about these problems and learn how to troubleshoot your phone that’s suffering from them.

Before anything else though, if you have other concerns, make sure you drop by our Galaxy J3 troubleshooting page for we have already started supporting the device. We may have already solved some problems including ones that are similar with yours. If you need further assistance, you may contact us by answering our Android issues questionnaire.

Troubleshooting Galaxy J3 that can’t send / receive SMS

Your phone must be connected to your service provider’s cellular network to be able to send and receive SMS or text messages. This feature works like a charm on basic phones “dumb phones” so it’s a bit alarming or embarrassing that a “smartphone” has issues sending simple texts. With that being said, here are the things you can do to troubleshoot your device.

Step 1: Try to reboot your phone especially if it’s the first time the problem happened

For first time occurrence, you have to do the most basic troubleshooting procedure–system reboot. This will refresh the phone’s memory and may load all the necessary services during boot up.

There is actually a chance that this problem is temporary and was caused by either a firmware or hardware glitch. That’s why, it’s imperative you try to fix the problem by rebooting your phone.

There are also times when this problem is accompanied by freezing, lagging or hanging. When the phone becomes unresponsive due to this problem, then you need to take the battery out and then press and hold the Power key for 1 minute before turning it back on. That should force reboot the phone and may fix the problem.

Step 2: Check the signal indicator to see if the phone is getting a decent reception

Signal reception is everything as far as text messaging is concerned. Without a decent signal reception, it is almost impossible to send and/or receive text messages. The best way to tell if the problem is caused by the absence of signal is by looking at the reception indicator at the top-right corner of the screen. You can immediately tell if you’re in an area where there is poor reception or if there’s a problem with your phone.

If the phone isn’t receiving signal, reboot it and then try to see if the Flight Mode is enabled. After verify thing and the phone is still not getting any signal, try to boot your device into safe mode. I encountered some issues wherein some third-party apps can cause loss of signal. So, try to boot your device in safe mode:

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Step 3: Perform Master Reset on your Galaxy J3

If your phone is still not getting decent signal after booting up in safe mode, then it’s time you did the master reset. The process will bring the phone back to its default settings but it will also delete all your files and data so make sure you back them up before anything else.

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

After the reset and the phone is still not getting signals, then it must be an issue with the firmware or the hardware. You should visit the store and have it checked.

On the other hand, if there’s signal available and you still can’t send / receive text messages after the reset, you should contact your service provider as the phone may need to be re-provisioned or maybe there’s an issue with the SIM card or your account. Remember, your provider can provider better help if the problem is with the network, your account or with the SIM card.

Troubleshooting Galaxy J3 that can’t send / receive MMS

Transmitting MMS or text messages with attached pictures requires mobile data that’s why when the phone fails to send or receive MMS, it’s a bit more complicated than SMS issues. This feature came to life because of internet and users can now send larger amount of data. Many users rely on this service to send pictures so if you’re currently bugged by this problem, go through the steps below to know how to troubleshoot your Galaxy J3 that cannot send/receive MMS.

Step 1: Verify mobile data is enabled on your phone

Mobile data is everything when it comes to MMS so it must be the first thing you have to check. Of course, you have to make sure that there’s no bars in your account and that you have credits or data left to be used. You can do so by calling your service provider and verifying your account’s status.

To enable mobile data on you J3, follow these steps:

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap Data usage.
  4. To enable Mobile data, tap the Mobile data switch ON.
  5. The mobile data is now enabled.

After enabling mobile data, compose a new text message and attach a picture so that it will be converted into MMS and then send it to your own phone number. If  it goes through and you can receive it, then problem solved, otherwise, continue with your troubleshooting.

Step 2: Verify that correct APN settings are set in your device

If you’ve already enabled the mobile data and you still can’t send and receive MMS, then it could be the APN Settings that have issues. Access Point Names are necessary so your phone can connect to the data network of your provider. If a single character is missing or incorrectly entered, your device may still not be able to connect to the network and your service would be interrupted or disrupted. To check your APN, follow these steps:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. Touch the APN that represents your provider and check if everything is correctly entered.
  6. If you don’t have info about the APN, then call your provider and ask for it and then compare it to the one set on your phone.

Better yet, ask the rep to help you set up a new APN on your phone if possible.

Step 3: Reset your phone and build it from scratch

If the problem still persists after steps 1 and 2, then you need to reset your Galaxy J3 and build it up from scratch again. Something might have gone totally wrong and it would take a lot of time finding what the culprit is. So, backup your data and files and then do the master reset:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J3.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

After the reset, verify the APN and turn on mobile data and then try to send MMS again. If it still fails, bring the phone to the store and let your provider take care of it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting