Samsung Galaxy S10 Plus Troubleshooting

What issues are you experiencing?



  • 1 TB, 12 GB RAM,
  • 128/512 GB, 8 GB RAM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only
  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China
  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound
Battery Life
  • Non-removable Li-Ion 4100 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W
  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.4 inches, 102.2 cm2 (~87.5% screen-to-body ratio)
  • 1440 x 3040 pixels, 19:9 ratio (~526 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display
  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector
  • 12 MP, f/1.5-2.4, 26mm (wide), 1/2.55", 1.4µm, Dual Pixel PDAF, OIS
  • 12 MP, f/2.4, 52mm (telephoto), 1/3.6", 1.0µm, AF, OIS, 2x optical zoom
  • 16 MP, f/2.2, 12mm (ultrawide)
  • Features LED flash, auto-HDR, panorama
  • Video recording at [email protected], [email protected], [email protected], HDR, dual-video rec.
  • 10 MP, f/1.9, 26mm (wide), Dual Pixel PDAF
  • 8 MP, f/2.2, 22mm (wide), depth sensor
  • Dual video call, Auto-HDR
  • [email protected], [email protected]s
  • Dimensions: 157.6 x 74.1 x 7.8 mm (6.20 x 2.92 x 0.31 in)
  • Weight: 175 g / 198 g (ceramic) (6.17 oz)
  • Build: Back glass (Gorilla Glass 5), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Posts

How to add Apps and Widgets on Samsung Galaxy S10 Plus Home screen

By Felix Harley | August 10, 2019

There are tons of users who wanted their favorite apps to be on the home screen and can easily open it with one tap. In this article, we will give you a detailed step-by-step guide on how to add apps and widgets to your home screen. In the second section of this post, we will

How to Navigate multiple screen on Samsung Galaxy S10 Plus

By Felix Harley | August 10, 2019

Sometimes, we are not staying on the same app for a very long time and we tend to open more apps unexpectedly. Like the features of other android and iOS devices, the Galaxy S10 Plus is capable of opening multiple apps at the same time. Thanks to its powerful processor, you can navigate way more

What to do with your Samsung Galaxy S10 Plus that seems to be overheating

By Felix Harley | August 10, 2019

Overheating is something you should look into as soon as possible as it may damage your phone and worse, it may inflict injury just like the Note 7 fiasco. Some owners of the new Samsung Galaxy S10 Plus complained online about their units that reportedly overheats or heats up too fast. So the question is,

Fix Gallery has stopped error on Samsung Galaxy S10 Plus

By Felix Harley | August 10, 2019

The error message “Unfortunately, Gallery has stopped” on your Samsung Galaxy S10 Plus means that the default pictures and videos manager has crashed. Most of the time this problem is just a minor one or just a result of a glitch but there are times when it could be a sign of a more serious

Spotify keeps crashing on Samsung Galaxy S10 Plus

By Felix Harley | August 10, 2019

If Spotify keeps crashing on your Samsung Galaxy S10 Plus, it could mean that there’s a problem with the app or it could be a result of a firmware issue. Whatever the case may be, you can always fix this problem as long as you’re willing to do some basic troubleshooting procedures. In this post,

Fix Samsung Galaxy S10 Plus that turned off and won’t respond

By Felix Harley | August 10, 2019

The Samsung Galaxy S10 Plus is one of the most powerful smartphones available in the market today but it’s not free of problems and errors. In fact, some owners of the device contacted us about it saying that their units turned off and would no longer respond after that. The phone remains unresponsive no matter