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samsung galaxy note 9

How To Fix Samsung Galaxy Note 9 Fast Battery Drain After Software Update

The #Samsung #Galaxy #Note9 is a premium Android smartphone released last year that’s popular among consumers. It is a solidly built device that’s made of an Aluminum frame with Corning Gorilla glass on both the front and back. It uses a 6.4 inch Super AMOLED  display while under the hood is a Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 fast battery drain after software update issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 Fast Battery Drain After Software Update

Problem: Hello. I hope you can help me. I have a Samsung Galaxy Note 9. Some time ago I accidentally upgraded the os  , for a while I ignored the software update it asked for after that. However, I started experiencing rapid battery drain. I did some research and did the software update. It completed and said it was successful. But I kept getting that it needed the software update again. I did this 2 more times and still got the software update. i ignored it for a while, but then started getting com.android.phone has stopped or facebook has stopped, randomly. Over the past couple days the phone is now either randomly rebooting on its own, or shutting off on its own with the battery still reading a good amount (anywhere from 76 to 93%). So this morning I did the software update again, it was successful. But the phone is still draining at a fast rate and either rebooting (when rebooted it will tell me the battery is critically low) or just plain shutting off. I cleared the cache partition and was in the process of updating all apps as you suggested in one of your posts when it just shut off again (the back of the phone was running hot?). As it is right now. I can get a bit of reading done once I turn off wifi setting, but I certainly cannot play games or leave the phone on to be used as a phone because of this. If I restart the phone and discharge the static excess I can get as much as 25% more on the battery. There are no issues charging as I bought a new usb cord and I have a wall charger on order, but I believe my problems are beyond just battery replacement. I’m afraid to do a full factory reset, and read somewhere that that did not help other users, so I’m just totally lost. I know nothing of flashing roms or rooting phones. Any other advice you can give?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. You should also make sure that the installed apps in your phone are the latest version. You can check if your apps have updates available by going to the My Apps section of the Google Play Store.

Since this problem occurred right after a software update then it is most likely caused by a software glitch. Listed below are the recommended troubleshooting steps that you need to perform to fix the problem. Make sure to remove the microSD card of the phone before proceeding.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone once the reset has completed. Try to check first if the issue still occurs. In case it does then you will need to have the phone checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Twitter keeps crashing on Samsung Galaxy Note 9 after Android 9.0 Pie update

Being one of the most popular apps today,  you can always expect that Twitter is being updated regularly and seldom crashes. However, there are times when you encounter issues with it especially if your phone has recently been updated to another version of Android. It doesn’t necessarily mean that it’s a serious problem. It could be just due to some corrupt cache or data files and it’s actually pretty easy to fix.

The Samsung Galaxy Note 9 has recently been updated to Android 9.0 Pie and while most of the users haven’t encountered issues, there were some who have to deal with minor issues such as app crashes like Twitter that suddenly stopped responding. In this post, I will walk you through in troubleshooting your Galaxy Note 9 that has some issues with Twitter after being updated to Android 9.0 Pie. Continue reading as this post may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to the problem at hand, here’s what you need to do if Twitter starts to keep crashing on Galaxy Note 9 after the Android Pie update…

  1. Clear cache and data of Twitter.
  2. Try to see if there’s an update available.
  3. Uninstall Twitter and reinstall it back.

In troubleshooting issues with third-party applications, there are only a few procedures you can try but rest assured that one of them would work. The first thing you have to do is to reset the app itself. It means clearing its cache and data, which will bring the app back to its default settings as well as replace the cache and data files that may have been corrupted. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.
  4. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

If the first procedure failed to fix the problem, the next thing you have to do is find out if there’s an update available for the app in question. More often than not, developers would roll out updates for their apps when there are major Android updates rolled out by Google. This would address or patch issues with the app that may occur after an update. Open Google Play Store, go to My Apps and then try to see if there’s an update available for Twitter. If there are updates for other apps, you may as well update them to prevent further issues.

However, if there’s no update or if the problem continues to occur even after updating the app, then you have no other choice but to uninstall and then reinstall it. This will make sure you are running the most recent version of Twitter.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.
  4. Tap UNINSTALL > OK.
  5. Open Google Play Store.
  6. Search for Twitter and install it.

And that’s pretty much it! One of the procedures above should be able to fix this kind of problem. I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How To Fix Samsung Galaxy Note 9 Only Works When Connected To Charger

The #Samsung #Galaxy #Note9 is a premium Android device released last year that is best known for its large display that works with a stylus. It has several outstanding features such as a 6.4 inch Super AMOLED display, dual 12MP rear cameras, a Snapdragon 845 processor combined with 8GB of RAM, and a 4000 mAh battery just to name a few. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 only works when connected to charger issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 Only Works When Connected To Charger

Problem: Hi, I have a Samsung Galaxy Note 9 and I have a problem and I’m not sure if it’s with the battery. It started when my phone froze midway between changing screens and wouldn’t shut down or even sleep. I didn’t know how to force shut down the phone so I left it to die. It was getting warm only because it stayed on ’til it died. Since then, I have only been able to use my phone when it’s connected to the charger. It will boot up when off the charge but it will turn off before it gets to the lock screen. If I take the charger out when it’s on, it will turn off shortly after. Sometimes when I try to boot it up off the charge, the LED light will turn on and stay on even when it shuts down. I have reboot a few times or turn it on while charging to turn the LED light off. Any help would be much appreciated.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

The best way to proceed in this case is to eliminate the possibility of the problem being caused by a software glitch. Follow the troubleshooting steps listed below which are recommended for this particular problem.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs. In case it does then this is most likely caused by a faulty hardware component already, possibly a battery that needs to be replaced. The best thing to do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy Note 9 With Cracked Screen Gets Hot When Charging

The #Samsung #Galaxy #Note9 is one of the premium large screen devices released last year which offers several outstanding features. It is an IP68 certified phone that uses an Aluminum frame with corning gorilla glass on both the front and back. On the front is a 6.4 inch Super AMOLED Infinity display which also works with a stylus while at the back is a dual 12MP rear camera system both of which are optically stabilized. Under the hood is a powerful Snapdragon 845 processor paired with 8GB of RAM which allows multiple apps to smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 with cracked screen gets hot when charging.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 With Cracked Screen Gets Hot When Charging

Problem: Hi. I have had my Samsung Galaxy Note 9 for less than 5 months now, and last week my son had dropped it by accident, the side is a little chipped and the screen is a little cracked.  But apart from this the phone was still working quite well. What has happened now is that it really heats up when being charged or when using it, and it now starts to flicker really quickly and you cannot see any of the icons.  The problem is I don’t have insurance, only as none of my previous phones ever needed to be fixed as I always looked after them well.

What can I do?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If you are able to check an update the phone software then I suggest that you do this first.

It’s very likely that this is already caused by a faulty hardware component possibly caused by the drop. You should try cleaning the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in it is removed. Once the port is clean use a different USB cord and wall charger to charge the phone. In case it still heats up then proceed with the additional troubleshooting steps listed below.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issues still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the phone still heats up or if the screen still flickers. If in case the issues still persists then this is most likely caused by a faulty hardware component already in which case you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy Note 9 screen starts to flicker after the Android 9.0 Pie update

Screen flickering issues can either be due to a minor firmware problem or a serious hardware issue involving the display itself. Some owners of the Samsung Galaxy Note 9 reported that shortly after they updated their phones to Android 9.0 Pie, the screen started to flicker. Assuming that there’s no sign of physical or liquid damage, it’s most likely due to a software-related issue.

So, in this post, I will walk you through in troubleshooting your Note 9 with a screen flickering issue. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

The following are things you can do if your Galaxy Note 9 has a screen flickering issue after the Android Pie update…

  1. Run your phone in Safe Mode and continue using it.
  2. Uninstall third-party apps that may be causing the problem.
  3. Wipe cache partition to delete and replace old system cache.
  4. Factory reset your phone.

You have already rebooted your phone many times but if still not, then try that and see if that improves your phone’s performance or get rid of the flickering. If not,then try running your device in safe mode to temporarily disable all third-party applications. There are times when third-party apps cause the screen to flicker especially CPU- and GPU-intensive ones. This is how you restart your Note 9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming the screen flickering issue doesn’t occur in this mode, the next thing you have to do is find out which of your apps is causing the problem and uninstall it. That should take care of the problem.

However, if the issue continues even in safe mode, then you have to delete the old system cache so that it will replaced with a new one. You can do so by running your phone in recovery mode and wiping the cache partition. Android will automatically create a new cache for the new firmware. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for your phone to boot up as the cache is being rebuilt. Once it becomes active, try to see if the flickering continues and if so, then you have to backup your files and data and then factory reset  your phone. It’s necessary at this point to rule out the possibility that it’s just a firmware-related concern. So, take time moving your important files over to your SD card, computer or to the cloud. After that, remove your Google account from your phone and then follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the problem continues after the reset, bring your phone to the shop so the technician can check it for you.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How To Fix Samsung Galaxy Note 9 Is Unresponsive After Software Update

The #Samsung #Galaxy #Note9 is one of the premium high end Android devices released in the market last year. It has several outstanding features that allows it to perform well making it popular among consumers. Its large 6.4 inch Super AMOLED display is great to use for viewing various multimedia content, its dual 12MP rear camera system takes excellent quality photos and videos, while its Snapdragon 845 processor paired with 8GB of RAM allows the device to multitask with ease. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 is unresponsive after software update issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 Is Unresponsive After Software Update

Problem: Hello. I have a Samsung Note 9. Last week I completed an update. For my usage – I barely notice any change. But the one last week was very evident. I have had app shortcuts on the sidebar disappear, icons have changed, texting is different and it is not swiping properly when I first swipe to unlock. Any ideas? Also – while I am here – the pictures on my phone keep disappearing. I have just switched from a samsung S8+ and never had that problem. Even the pictures carried over from my other phone didn’t come across with the smart switch. Both lots on the new note 9 (inherited from s8+ and those I have taken) only appear as a grey box. And something about no access to an sd drive? This is basic stuff so surely there is just a box I need to tick somewhere. I don’t understand. Please help. Thanks

Solution:  Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since this problem occurred right after a software update then this is most likely caused by a software glitch. Listed below are the recommended troubleshooting steps that you need to perform.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if any of the issues still occur.

Regarding the issue of the pictures on the phone disappearing and turning grey you should try using a new microSD card on the phone as the card you are using might already have corrupt sectors and is causing the problem. Take note that this is only recommended if you store your photos on the microSD card.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy Note 9 can’t connect to Wi-Fi after Android 9 Pie update

A few days after the Android 9.0 Pie update for the Samsung Galaxy Note 9 was rolled out, we started receiving complaints from our readers. Among the most common issues is the WiFi that reportedly started to drop and others even said that their Note 9 can no longer connect to the same network they used to connect. The Pie update for this device was a success which means there were only minimal issues compared to updates for older Galaxy devices. However, there are still problems that may occur every now and then but necessarily serious.

The WiFi-related problem we tackled in this post can also be just a minor issue with the phone. As the owner, you should take time troubleshooting your device if you’re having similar issues with your phone as you may not need to bring the device in for check up or repair. So, continue reading down below as this post may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

What to do if your Galaxy Note 9 can no longer connect to WiFi after Android Pie update?

Here’s one of the problems we received from our reader that best describes this issue…

My Note 9 has just been updated to Android Pie and shortly after that, the WiFi is lost. I mean, it disconnected from the network and when I tried reconnecting it won’t. Everything was fine prior to the update. In fact, the download finished but now it won’t connect. Do you guys know what to do about this?

If you have this kind of problem, here’s what you need to do to address it…

  1. Perform the forced restart.
  2. Reboot network equipment.
  3. Reset Network Settings.
  4. Factory reset your phone.

The first thing you need to do is to perform the forced restart procedure by pressing and holding both volume down and power keys at the same time for 10 seconds or more. This will refresh the phone’s memory as well as reload all its applications and services. It’s important that you start your troubleshooting with this procedure because most of the time, the problems that occur after an update are not really serious. A forced reboot can often fix them and doing this may save you from all the trouble of doing all the necessary troubleshooting procedures.

So, once the phone becomes active after the reboot, allow your phone to connect to the same network and see if the issue persists. If it does, then restart your network equipment such as the modem and/or router. I understand that the problem occurred after an update and that the phone was working fine but issues with network equipment may also occur anytime. So, take a little time unplugging them. Leave them without power for a minute or two and then plug them back and try to reconnect. If the problem stays, then go after the network settings of your device.

The next thing you must do is reset all network settings of your phone. This will bring the phone back to its out-of-the-box network configuration. Don’t worry as none of your files and data will be deleted if you did this. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After doing this, turn on WiFi to scan for available networks. Try to reconnect to the same network and if the problem continues, then you have no other choice but to reset your phone.

After the first 3 procedures and you Galaxy Note 9 that’s already running the Android 9.0 Pie still can’t connect to the WiFi network, then you must reset it. But before that, make sure to create a backup of your important files and data as they will be deleted during the process. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

RELEVANT POSTS:

What to do with Samsung Galaxy Note 9 that’s not charging after Android 9 Pie update?

The Android 9.0 Pie for the Samsung Galaxy Note 9 has recently be rolled out and the number of users who’ve downloaded has been growing everyday and so are the number of complaints we received. First of all, the Android Pie update for the phone doesn’t have any issues but that doesn’t mean everything will be seamless during or after the installation. There are times when issues occur here and there.

In this post, I will address the problem that some of our readers reported. According to them, their phones stopped charging after the Android 9 Pie update. Some owners have asked why it’s happening when charging concerns only the hardware. But the thing is, the charging process is actually performed by both hardware and software so there’s always a chance that such very basic functionality can be affected by a firmware issue. Continue reading as I will walk you through in troubleshooting your Note 9 that’s not charging anymore after the Android Pie update.

Before we continue with our troubleshooting, if you happen to find this post while looking for a solution to a different problem, make sure to drop in on our Note 9 troubleshooting page for we have already fixed a lot of issues reported by users. Find problems that are related to yours and use the solutions we provided. If you still need help after that, feel free to contact us by filling up our questionnaire.

How to troubleshoot Note 9 that’s not charging after Android Pie update?

If the phone has been working properly prior to the update or problem, then it must be a very minor issue. Here’s one of the emails we received from our readers:

Hi. My Note 9 got updated a couple of days ago. Yesterday when I put it on charge, it charged without any problem. Today however, it’s not responding to its charger anymore. I don’t have the wireless charger so i can test it with it. Please help me.

Now, here’s what you need to do about this problem…

  1. Force restart your Note 9 first.
  2. Try turning it off and charge it.
  3. Check the charger, cable and USB port in your phone.
  4. Backup files and reset your phone.

I know these things are pretty self-explanatory but let me explain briefly why you need to do these. First, the forced restart is necessary if you haven’t done it. Unlike the normal reboot, the forced restart simulates battery disconnect and refreshes your phone’s memory like when you pull the battery out. It’s a very effective procedure to fix all minor issues either with the firmware or hardware. We don’t know for sure why this problem is happening that’s why it’s important to start your troubleshooting with this procedure. Press and hold the volume down button and the power key together for 10 seconds or more. Your device will restart like the normal reboot but after this, try to see if it charges. If it still does not, then move on to the next solution.

There’s no problem charging your phone while it’s powered on but when it comes to troubleshooting charging-related issues, it’s better to turn the phone off and connect it to its charger. This way, only the charger and the battery are at play. If this is just a minor firmware-related problem, it should charge properly while the phone is powered off. But make sure you’re using the OEM charger and cable.

Next is try to check if the charger and the cable are fine. Check the port on the charger for some signs of liquid damage. Also, try to find some debris or lint that may be obstructing the current. With the cable, you just have to check both ends for foreign materials or bent pins. If something doesn’t look good, try using another cable. After checking them both, inspect your phone’s USB port for any debris or lint. Any foreign materials should be removed. After making sure it’s not an issue with the charger, cable or the port, then you have no other choice but to reset your phone.

Considering that the problem occurred shortly after an update, some data files may have been corrupted. We need to rule this possibility out by doing a reset.

So, make sure to create a backup of your important files and data especially ones that are stored in your phone’s internal storage as they will be deleted during the process. After which,

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 that won’t charge after the Android 9 Pie update.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How To Fix Samsung Galaxy Note 9 Battery Will Not Charge To 100%

The #Samsung #Galaxy #Note9 is a premium Android device released last year that has become popular among consumers who regularly do productivity tasks while on the go. This is due to the fact that this device works well with a stylus which allows for precise input control. This phone uses a 6.4 inch Super AMOLED display while under the hood is a Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing  today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 battery will not charge to 100% issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 Battery Will Not Charge To 100%

Problem:  My Galaxy Note 9 does not reach 100% charge overnight. It peaks at 84-87%. I have tried many solutions you suggested like soft reset /press start button, safe mode, changed cord and chargers. Maybe 2/100 times the soft reset worked but not lately. Have not tried hard reset.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it runs on the latest software version. If an update is available then I suggest that you download and install it first.

For this particular problem you should first clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed completely as this will interfere with the charging process. Once this is done try using a different USB cord and wall charger to charge the phone. Check if the phone will fully charge. If the issue remains then proceed with the additional troubleshooting steps listed below.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone once the reset has completed. Try to check first if the issue still occurs. In case it does then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy Note 9 Call Keeps On Ringing On Car Bluetooth

The #Samsung #Galaxy #Note9 is a premium Android smartphone designed for consumers who want a powerful large device. This phone uses a 6.4 inch Super AMOLED display which is good size for viewing various multimedia content. The display also works best with touch input as well as with a stylus making it excel in various mobile productivity tasks. Under the hood is the powerful Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 call keeps on ringing on car Bluetooth issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 Call Keeps On Ringing On Car Bluetooth

Problem: Bluetooth connects flawlessly and stays connected. Music plays, phone calls can be made and heard. My issue l unique issue comes when I receive a call. Car stereo will ring as usual, but if I try to answer, whether it’s free on the steering wheel, phone or touch monitor, I hear no sound from the connecting call and the stereo continues to ring. It stays ringing until the car is shut off for a period of time. Nothing interrupts the ringing, not even trying to shut off the stereo system. Rejecting the call or letting it ring through lets the system perform normally. Car is a 2018 Chevy sonic with stock system.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

This issue is most likely caused by a software glitch which is why we will be troubleshooting the software side first. Follow the troubleshooting steps listed below to fix the problem.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Reset the network connections

There’s a possibility that the connection between the car and your phone is faulty which is why you need to reset this. Performing this step resets all data connections back to the out of the box factory defaults which means the Wi-Fi and bluetooth connections will be erased.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > General Management > Reset > Reset network settings.
  • Tap RESET SETTINGS.
  • If you have set up a PIN, enter it.
  • Tap RESET SETTINGS. Once complete, a confirmation window will appear

You should reset the Bluetooth connection of your car. Once this is done pair your phone and the car again then check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if any of the problem still persists.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy Note 9 Restarts Constantly After Android Pie Update

The #Samsung #Galaxy #Note9 is a popular premium smartphone model released last year which is great to use when doing mobile productivity tasks. This is an IP68 certified device with an Aluminum body that’s protected by Corning Gorilla glass on both the front and back. It has a 6.4 inch Super AMOLED display which works with touch input as well as with a stylus. Under the hood is a powerful Snapdragon processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 restarts constantly after Android Pie update issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 Restarts Constantly After Android Pie Update

Problem: I have a samsung galaxy note 9. it has been working alright until the Pie update, my phone has not been working properly, has been very slow, freezes up, reboots/restarts itself constantly without success 80% of the time. Given my phone is about 4 months old and i have dropped it in water a few times, but never has it acted up like this until the update. It had downloaded the update on its own and i couldn’t figure out what had happened because it was so random and out of nowhere. the last time i dropped my phone in water was a month ago and though it has been a bit slower, it has been manageable and tolerable. Until now it has just stopped. I have cleared cache and factory reset it and it was working fine until a couple days after and it was back to rebooting and freezing constantly. i can’t seem to figure out how to fix this because my phone will not turn on properly anymore and if i manage to get it to turn on it is very very slow and it will turn back off and restart itself within 10 minutes. please help i do not know any other way to fix this.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since this issue occurred right after a software update then this is most likely caused by a software glitch. Listed below are the troubleshooting steps that you need to perform to fix this problem. Make sure to remove the microSD card of the phone if you have one installed before proceeding.

Perform a soft reset

A soft reset is usually performed to refresh the phone software. This action fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if any of the issues still occur.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy Note 9 Edge Lighting Not Working

The #Samsung #Galaxy #Note9 is a premium smartphone released last year which is also the latest model in the Note series of devices. It is an IP68 certified phone that uses a body made of an Aluminum frame with Corning Gorilla Glass on both the front and back. Its 6.4 inch Super AMOLED display works with touch input as well as with a stylus making it an ideal device for mobile productivity apps. Under the hood is a Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 edge lighting not working issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy Note 9 Edge Lighting Not Working

Problem: My edge lighting on my Note 9 does not work properly. I’ve called Samsung, I’ve done a factory reset, cleared cache. Samsung is telling me I have to do a software reset that can only be done by Best Buy, which is a 2 hour drive from me or send them the phone and I won’t get it back for 7-11 days.. When I first bought the phone ( AT&T model ) the edge lighting worked perfect. Now only works for text messages when the screen is off. I have it set to Always. Is there another solution?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

You should check the Edge lighting setting of the phone and make sure that it is properly set.

To turn on the Edge lighting

  • Launch the Settings app
  • Search for and select Edge lighting
  • Toggle the slider to enable it

You can also  adjust when Edge lighting will show by making changes to the following

  • Show Edge lighting when screen is on: When screen is on
  • Show Edge lighting when screen is off: When screen is off
  • Always: Always display Edge lighting

You can change the Edge lighting styles

  • Launch the App menu and open Settings app
  • Search for Edge lighting and click on it
  • Select Edge lighting style option to customize it

You can adjust the Edge lighting notifications

  • Launch the Settings app from the App menu
  • Search for Edge lighting and click on it
  • Select Manage Notifications option
  • To enable Edge lighting for all apps, toggle the slider next to the All Available Apps button
  • To select for individual apps, toggle the slider next to each app

In case your phone already has the correct settings but the issue still occurs then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

A soft reset is usually performed when the phone is unresponsive however will also work in this case as it will refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Samsung Galaxy Note 9 that won’t turn on after Android 9 Pie update?

Many Samsung Galaxy Note 9 users received the Android 9 Pie update last week and while majority didn’t have issues with it, there were some who encountered some problems. We’ve been contacted by some of our readers who reported that their phones no longer turns on after Android Pie was installed. Is this a problem with the new firmware or is it just an issue with the phone?

It appears like it’s actually just an issue with the phone and it’s not really a serious problem. A couple of users that I personally know said that their devices seemed to have slowed down after the update and one even said that such issue also resulted to the phone being unresponsive. They were able to fix their problems though and I will share with you the solution they used so continue reading as this article may be able to help you one way or the other.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here’s what you should do if your Note 9 turned off and would no longer turn on after the Android 9 Pie update…

Forced restart. This is the procedure that could fix the problem with your phone that won’t respond after its firmware is updated. It’s because the reason why it’s unresponsive is because the system crash. Of course, you can’t do anything about a phone that won’t respond so you make it respond by doing the the simulated battery pull procedure. To do this, press and hold the volume down button and the power key at the same time and keep them held down together for 10 seconds or more. Your phone should boot up successfully after that but if not, then charge it for 10 minutes or so. Even if your phone doesn’t show the charging symbol, leave it connected to the charger for a few minutes and then perform the forced restart again. It should boot up this time but there’s no guarantee that the firmware won’t crash again.

If your phone becomes unresponsive again after a few hours or days of use, then you must backup your files and data and then reset it. That should take care of the problem and allow your phone to function properly with its Android 9 Pie firmware and the new One UI.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to hard reset Samsung Galaxy Note 9

You only need to hard reset your Galaxy Note 9 if you can no longer access Settings or if the phone get stuck while booting up. It’s basically just like the factory reset and both have the same benefits but the difference is how they’re carried out. In this post, I will walk you through on how to hardware your Note 9 but before that, I will differentiate the two resets so that it would be clearer for all our readers what we mean if we use hard reset and factory reset.

The usual factory reset is when you bring the phone back to its default configuration through the Settings menu. Needless to say, your phone must, at least, be able to open the Settings app to be able to do this. However, if it’s not booting up properly or takes a long time to open applications, then it’s time you performed the hard reset or what we often call “master reset.”

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Before you perform the hard reset, if possible, backup your files and data as they will be deleted. Also, try to remove your Google account from your phone or at least, try to see if you know your password because if the account isn’t removed, the Factory Reset Protection (FRP) will be triggered and if you don’t know your Google ID and password and use a different account in setting it up, you will be locked out of your device. With all that being said, here’s how it’s done…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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