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Heating Up

What to do when your Samsung Galaxy S8 heats up when used?

When your Samsung Galaxy S8 becomes unusually hot when you’re using it normally, then it should be something you have to look into. More often, a phone heats up when charging but not to the point where it would be uncomfortable to hold. The most common cause of this problem is when your phone suffered liquid damage.

Galaxy S8 has the IP68 rating which means it’s dust and water resistant but one thing to note here is that it’s not waterproofing. Water may still be able to find its way into your phone given the right circumstances. Therefore, it’s very much possible that the cause of the overheating with your phone is liquid damage. However, we have to troubleshoot to know more about the problem.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 that heats up when used

To understand better why a premium phone like your S8 heats up even if used normally, we have to rule out every possibility. Here’s what you need to do…

Step 1: Force restart your phone

It’s possible there are a bunch of apps running in the background. These apps use resources and may also cause overheating especially game apps that are CPU and graphics-intensive games.

The force restart procedure will simulate battery disconnect which refreshes your phone’s memory and close all third-party apps. To do this, press and hold the Volume Down and the Power keys together for 10 seconds. Your phone will reboot normally and after that, observe closely to know if it still heats up.

Step 2: Make sure there’s no sign of liquid damage

There are a couple of things you can do to confirm if your phone has a liquid damage; look into the charger port and check the Liquid Damage Indicator.

The primary entry point of water is the charger port. When there’s moist, you might get the “moisture detected” warning. Regardless whether you’re getting the warning or not, it’s best that you clean the area. You may use cotton swab or a piece of tissue paper that you have to insert into the port to absorb moist.

The next thing you should is check the Liquid Damage Indicator. It’s a small piece of sticker that would change color when it gets in contact with water or even just moist. In your Galaxy S8, you have to remove the SIM card tray and look into the slot. If the sticker is white it means your phone is safe from liquid damage but if it turned into red, pink or purple, it’s obvious it’s liquid damage that’s causing the overheating.

If there’s no sign of liquid damage, then move on to the next step.

Step 3: Find out if it still heats up when in Safe mode

What we’re trying to accomplish here is to know if third-party apps are causing the overheating issue. When you boot your phone up in safe mode, you’re temporarily disabling all third-party apps. You can then observe if the phone still heats up because if the problem is seems fixed while in this environment, then it’s clear that your third-party apps have something to do with the problem. This is how you start your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the phone doesn’t heat up in this mode, find the apps that are causing the problem and uninstall them one after another until the problem is fixed.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: Backup your files and reset your phone

In case the phone still heats up even in safe mode, then you have no other choice but to reset the phone. It rules out the possibility that this problem is due to a firmware issue and it’s also a preparatory step just in case it still heats up after the reset. But before that, make sure you backup all your files and data as they will be deleted. Follow these steps to reset your Galaxy S8:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Step 5: Bring the phone to the shop

After the reset and the problem still persists, then you should bring it to the shop so that the tech can take a look at it. It’s possible there’s really something wrong with the hardware and if it isn’t caused by liquid or physical damage, then the tech should recommend it for replacement.

As far as basic troubleshooting is concerned, you’ve done everything you could. It’s now up for the tech to do his job.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy S9 is overheating after a minor firmware update (easy steps)

Overheating is a serious problem and you should not neglect it as it’s dangerous; if the battery has gone beyond its heat threshold, it will explode. This kind of problem doesn’t only happen to entry-level devices, it also occurs to premium phones like the Samsung Galaxy S9.

Some of our readers who own this device reported that their devices started to heat up after they updated the firmware. There is a big difference between “heating up” and “overheating” but the former may actually lead to the latter if you just turn a blind eye. You must try to do some procedures to determine if the problem is caused by hardware problem or not because if it is, then you should immediately bring it to the tech.

Now, there are times when a phone heats up badly especially you’re into gaming while the device is charging with it’s screen brightness set to the max. But even if that’s the case, it will take several hours before the phone shuts down due to overheating. You can leave the phone for 15 minutes and then you can go back to action. However, if your phone overheats even if you’re just using an app you usually use, then that’s not a problem. Continue reading as this short post may help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S9 that overheats after an update

First off, if your phone heats up too much while charging, disconnect it from the charger immediately and then turn it off. That should prevent further troubleshooting. If you accidentally dropped it or left submerged in water for so long and then this problem started, you should bring it to the tech so it will be examined properly. But assuming none of this happened to your phone and if the problem started after a firmware update, here’s what you should do.

First solution: Forced reboot

Minor glitches may also cause overheating sometimes but don’t worry because if it’s just due to a glitch, you can immediately fix it by a simple reboot. However, instead of rebooting your phone the usual way, it’s better to do the Forced Reboot which is far more effective as it refreshes your phone’s memory and reloads all apps and services.

To do this, press both the volume down button and the power key at the same time and hold them down together for 10 seconds or more. Your phone will reboot like it normally does and when it becomes active, use it normally and observe if it still becomes too hot to the point that it will overheat. If it does, try the next solution.

Second solution: Find out if your downloaded apps have something to do with it

Applications may also cause your phone to overheat so it’s important to know if this is the case with your phone and if it’s due to third-party apps or not. You should reboot your phone in safe mode to temporarily disable all downloaded apps. If the phone doesn’t overheat in safe mode, then the problem clearly caused by a third-party app or some of them. At least, this is not a big problem as you only have to make sure each heavy application is closed before you use another. Just hit the Recents button and close everything before switching to another app and that should take care of the problem.

Here’s how you run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can also uninstall apps that are causing a problem.

However, if the phone is still overheating while in safe mode, then the problem could be with the firmware.

Third solution: Reset your phone

After doing the first two steps and your phone is still overheating, then the next thing you should do is reset your phone. If this is just a problem with one of the apps or the firmware, a reset will fix it and your device may not overheat again. However, after the reset and your phone is still overheating, then you have no other choice but to bring it to the shop. Before the reset though, make sure to backup your files and data as they will be deleted. Now, here’s how you reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your Samsung Galaxy J3 is heating up or overheating [Troubleshooting Guide]

Overheating is common nowadays that smartphones are becoming more powerful each year. However, for an entry-level phone like the Samsung Galaxy J3, it is very unusual for its components to overheat but when it does, we can almost be certain something bad is happening inside and it needs to be addressed immediately.

It is normal for your phone to heat up a bit while you’re using it or when it’s charging. However, when it becomes too uncomfortable to touch, then it might be overheating. Both physical and liquid damages may cause the phone to overheat and considering the J3 doesn’t have the IP68 rating like the S7 and S8 variants, it’s more likely that the cause of overheating is liquid damage. But that’s just one of the possibilities. There are other factors we need to consider here and so if you own this phone and are having the same problem, continue reading below so you would know what to do.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

How to troubleshoot Galaxy J3 that’s overheating

Problem: Hi guys. How are you doing. I’ve been following your blog since 2015 but it’s the first time I’ve contacted you about a problem. My phone is a Galaxy J3. It’s cheaper than the flagship but it gets the job done. It’s been with me for barely over a year and I never had any serious issues with it until recently when I noticed it’s started to heat up so bad while charging. I have read articles online about the Samsung device that caught fire so I’m a bit worried. What must I do about it?

Troubleshooting: While we’re tackling the overheating problem in this post, the troubleshooting procedures will be based on the fact that your phone is overheating while charging. There are other overheating issues that occur under different circumstances and we may be publishing posts that cater those problems.

Step 1: Reboot your Galaxy J3 in safe mode and charge it

The purpose is to know whether the phone still heats up while being charged even if all third-party apps are temporarily disabled. So try to follow these steps first to boot your device in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Once the device successfully booted up in this mode, charge it to know if it’s still heating up and if so, then you have to proceed to ruling out the possibility that it’s a firmware issue by resetting your phone. If, however, your J3 was updated prior to the problem, you need to wipe the cache partition first as corrupt caches may have caused the problem.

On the other hand, if the phone doesn’t overheat while in safe mode, then you should try to find the apps that cause the problem.

Step 2: Find, reset and / or uninstall apps that are causing the phone to overheat

All third-party apps are disabled in safe mode so if the problem gets fixed while your phone is in that state, it means one of the apps you downloaded (or some of them) might be causing the problem. The real challenge here is to find which app is causing the problem. If you already have a suspect, then you should reset it and then uninstall it if the problem still persists after that.

How to reset an app from your Galaxy J3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to uninstall an app from your Galaxy J3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Every time you reset an app, reboot your phone in normal mode and try charging it to know if it still overheats. Do the same thing every time you uninstall an app.

Step 3: Wipe the cache partition

Do this prior to the reset if your phone got updated before the problem started. It could be that some of the caches are already obsolete or got corrupted during the update process.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After this, try to charge your phone to see if it still heats up and if so, move on to the next step.

Step 4: Reset your Galaxy J3

This is the last procedure you should do to know if the phone still heats up while charging even if it’s running without any intervention from third-party elements. However, make sure you backup your files and data as they will be deleted. After that, disable the anti-theft or Factory Reset Protection (FRP) so that you won’t be locked out of your phone after the reset.

How to disable FRP on your Galaxy J3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to Master reset your Galaxy J3

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do with your Samsung Galaxy A7 that gets very hot while being used [Troubleshooting Guide]

It is normal for your smartphone to heat up but not to the point that it would be uncomfortable to your touch. Ever since we started providing support to our readers, we’ve already been getting complaints about phones that heat up while being used. Recently, it seems like many Samsung Galaxy A7 owners have been complaining about this very problem.

So in this post, I will walk you through in troubleshooting your device that seems to be overheating even if it’s used normally. We will look into every possibility and rule them out one by one until we can arrive at a point wherein it would be easier to determine the problem and fix it. If you’re one of the owners of this device and are currently bugged by a similar concern, continue reading as we may be able to help.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

Troubleshooting Galaxy A3 that gets very hot

Problem: My Samsung A7 gets very hot while I use it , while browsing or doing anything on my phone. Not while on charge. And my battery discharges very fast when it”s so hot why does it do that. My phone only 1 year old.

Solution: Based on your description, there are number of reasons to consider that would give us a clearer view why the device overheats and drains its battery quicker. Although we are not certain what the issue is, all you need to do now is to rule out every possibility that might be causing the problem until the issue is resolved. But before anything else, here are some of the possibilities…

  • A major system update has been made
  • Playing games and watching HD movies while charging
  • Several applications are running in the background
  • The cooling system of the device is damaged and causes the temperature to rise up
  • Some third-party apps might be causing the issue.
  • The battery is faulty.
  • The device has liquid damage.

Now, here are the methods that you should do…

Step 1: Check and disable unnecessary applications running in the background

If you have tons of apps running simultaneously in the system it’s not far the device will heat up and cause the battery to drain quickly. This time, we would like to figure it out the applications running in the background and disable those your are not using to see if the issue will subside after you do so.

Here’s how:

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll down and tap Applications.
  4. Tap Application Manager.
  5. To disable tap App.
  6. Tap Disable button.
  7. To Confirm, tap Disable.

After you disable some of the applications, try restarting your phone and observe if the issue still happening. If so, proceed to the next step.

Step 2: Restart your device in Safe Mode

The purpose of booting in this environment is to verify if one of the downloaded applications on your phone is the culprit. Unlike to the first step, in this mode all third-party apps will be disabled temporarily from the system to determine if the device will function normally. But if the issue still happening, then, there may be a culprit that you should find and uninstall to fix the problem.

  1. Turn your Galaxy A7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy A7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Step 3: Update Phone’s Software

If safe mode does not help on the problem, it is possible that malware or bugs cause the overheating and drains the battery faster. Although system update can be a factor that performance-related issue occurs on your phone, this would also the consequence if your device is running an outdated Operating System. Now, the best thing that you should do is to check what version your device is using and if there’s any available updates. Here’s how to check:

  1. From the Home screen, tap App.
  2. Tap Settings.
  3. Tap About Device.
  4. If there’s available update, tap Download Updates Manually.

Assuming that the system has been updated, now observe closely if the issue still occur on your phone. If it is, we recommend you to follow the next step on your phone.

Step 4: Delete the System Cache Partition

Remember, that caches are temporary files stored in the directory and it can be easily get corrupted once you do an update on your phone. As a matter of fact, even if it is updated  or not users are still advised to delete the system caches from time to time to avoid performance-related issues to occur and to improve the performance of your device. So, what we have to do now is to delete all temporary files in the directory so that new ones will be created and could run perfectly to the system. Follow these method:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy A7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Do the Reset on your phone for it might be a serious firmware issue

However, after all the methods and your phone still heating up and draining the battery fast, then, your last chance to fix it is to do a reset. In this method, the device will be back to its original form, meaning, all apps, preferences and important files saved on your phone will be wiped out. So, before you proceed to the steps make sure you created a backup for all of it.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

After you do the reset do not install any app yet, instead, turn on the device to see if the issue will still occur. If it’s not, then, your phone may be bugged or has a serious firmware problem. But if it still persists, the best thing you should do is to bring it to the nearest shop in your place to be checked by the technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does my Samsung Galaxy J3 heating up or overheating and how to fix it? [Troubleshooting Guide]

Overheating issues are often associated with rapid battery draining problem in mobile devices. And that is what most people thought so. However, many cases of overheating issues are tied to a software problem. Something in the system is causing the device to overheat. What exactly are the triggers and what options do end-users have as remedy? These are the main questions that will be addressed in this posting.

To make it more specific, let us tackle a pertinent issue on the Samsung Galaxy J3. So if you happen to land into this page while searching for some help in dealing with a pertinent issue on the same device, then you better keep reading. Aside from the possible causes, this content also highlights some helpful workarounds and potential solutions to the problem at hand.

Before we proceed, if you have other issues with your phone, make sure you visit our Galaxy J3 troubleshooting page for we have already published articles that tackled the most common issues with this device. Browse through the page to find problems that are similar with yours and feel free to use our solutions and workarounds. If you think you still need our help, you can also contact through our questionnaire.

What triggers your Galaxy J3 to heat up or overheat?

Overheating problem in mobile devices like the Galaxy J3 can be due to faulty hardware like a bad battery. A glitching app can also cause the device to overheat especially when that app is in use or running in the background. If the symptom instigates and persists after installing a new app, then that app must be the culprit. You can try to remove the suspected app and see if that will fix the problem. The same symptom can occur when a software bug penetrates the system. Software updates for instance, either an app update or new Android firmware versions rolled out and implemented on the device. In this case, overheating problem on the Galaxy J3 can be tagged among other post-update issues triggered by some bugs, and which should likely be addressed by another update containing the necessary fix.

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Below are other factors that can cause your Galaxy J3 to heat up or overheat:

  • The processor is too busy. This means that it has a lot to process. Perhaps, a certain app is going rogue and causing the processor to overheat. If the device overheats while playing complex video games or streaming videos, take a break and let your device cool down for some time.
  • While charging. The phone also heats up when charging. Though it normally happens to every device, it can be an issue when it gets to the point where you can no longer bare to hold your phone as it is too hot. Usually cases like this are tied to the use of non-OEM chargers or  incompatible third-party charging accessories. Don’t charge your device in a place with extremely hot temperature.
  • Very hot ambience. Extremely hot temperature can also cause a device to heat up quicker than normal when in use. The same thing can happen when multiple complex apps are running simultaneously. A lot of power is required to carry out multitasking processes. The more workload the processor needs to do, the more it heats up your device.
  • Bad battery. In the case where a depreciating battery is to blame and it overheats more often, it’s an indication that the battery needs to be replaced.

To determine the underlying cause, think of what has happened before the onset of the problem. Doing so will help you isolate and fix it in no time.

How to fix your Galaxy J3 that is overheating?

To save time and effort in troubleshooting, try to eliminate physical or liquid damage from the possible causes. Once you’ve confirmed no hardware damage is present, you may now begin troubleshooting the device’s software. Here are your options.

Troubleshoot software

To eliminate software problems from the possible culprits, try to troubleshoot the software beforehand with the following options:

Boot into Safe Mode and diagnose apps. Booting your device into safe mode will bypass or disable third-party apps thus it will help you determine whether or not a third-party app is inflicting trouble. Here’s how to boot your Galaxy J3 into safe mode:

  1. Make sure your device is powered off.
  2. Press and hold the Power button past the screen with the device name.
  3. Release the Power button when the Samsung logo appears then press and hold the Volume Down key immediately.
  4. Keep holding the Volume Down key until the device finishes restarting.
  5. You will then see a Safe Mode label at the bottom left side of the screen.
  6. Release the Volume Down key then.

Now use your device the way you normally do then observe if it is still heating up or overheating. If it doesn’t then that means a third-party app is the trigger. Try to remember which from your recent apps installed is the culprit then uninstall the app. To uninstall the app in safe mode, follow these steps:

  1. Tap Apps from the Home screen.
  2. Tap Edit.
  3. Tap the red minus (-) icon on the downloaded application to uninstall it.
  4. Tap OK on the prompt to confirm action.

You can also use the Application Manager to uninstall the suspected app(s). Here’s how:

  1. Tap Apps from the Home screen.
  2. Navigate to Settings-> Applications-> Application manager.
  3. Tap the app you want to uninstall and then tap Uninstall.
  4. Tap OK to confirm action.

You cannot uninstall preloaded apps on your device but you can uninstall any updates that you have recently applied. You may consider the latter an option if you suspect that the recently installed app update is causing your device to heat up.

Wipe cache partition. Wiping the cache partition can help clears the system cache partition on your device from any corrupted files and segments that might have triggered an issue to occur while the device is in use. The system cache partition stores temporary system data and allows the system to quickly access various apps. The thing is that cached files in this partition can also become cluttered and out-of-date. This is why it is highly recommended to perform cache clearing periodically so as to keep the system running smoothly. No data and personal settings will be affected in the process, so you may also want to consider this as an option to try on. Here’s how it’s done:

  1. Turn off the phone if necessary
  2. Press and hold the Power button, Home button, and Volume Up button at the same time.
  3. At the Samsung logo, release the Power button but keep holding down the other two buttons.
  4. When the Android logo appears, release Home and Volume Up buttons.
  5. From the Android System Recovery menu, press Volume down repeatedly to navigate to and highlight Wipe cache partition.
  6. Press the Power button to confirm the selected option
  7. Once the cache is cleared, “Reboot system now” should be highlighted
  8. Press the Power button to confirm and restart your device.

Update firmware on your Galaxy J3. Software updates are necessary to keep your device system more optimized, robust, and stable. Updates also contain bug fixes to address existing problems caused by software bugs. This might be the key to fixing the overheating problem on your device especially if it is triggered by software bugs. Thus if you haven’t already, check for available software update for your Galaxy J3 then implement it on your device. Here’s how:

Make sure your device is connected to Wi-Fi and has ample power available. Then follow these steps:

  1. From the Home screen, tap the Menu Key.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap Software updates.
  5. Check for Updates.
  6. If a new software update is available, tap the option to Download Now.
  7. Wait until it’s finished downloading the update file then the option to Install update.

Your device will then power down and then back on. Afterwards, a screen will show up saying that the installation has been completed.

  • Tap OK to continue using your device.

Master reset (optional). If none of the previous methods is able to fix the problem and your Galaxy J3 is still overheating, then you may opt for a master reset this time. Doing so will help you rule out the possibility of a more complex software issue causing the device to overheat when used. However, all your personal data will be erased in the process as it will wipe your device completely and then restore it to factory defaults. Any broken segments or files in the system will likewise be eradicated and rectified in the process. Should you wish to proceed, backup your device then follow these steps:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Select Backup and reset.
  4. Tap Factory data reset.
  5. If you are using an SD card, select the option to Format SD card to delete all data stored on your microSD card. Corrupted files from the microSD card can also trigger certain issues to occur when using the device.
  6. Tap Reset Phone to continue.
  7. Then tap Delete All.

Wait until your device has finished deleting your personal data and restores the Android platform to its original state. By then, you can proceed with the initial setup.

Troubleshoot hardware

If the problem persists after troubleshooting the software, then more likely the hardware is at fault. Try the following methods to troubleshoot the hardware then.

Remove SD card. As mentioned earlier, SD cards can also contain some corrupt data which likewise may affect the device functions. Overheating problems in some mobile devices have been tied to SD card problems. To rule this out, try removing any SD card and observe how your device acts without the microSD card inserted.

Remove and re-insert the battery. The battery is also another factor to consider in this case. Make sure that your battery has no traces of possible damage like dents, swell, or scratches. Prior instances of liquid exposure can damage the battery and one of the symptoms is overheating.

Calibrate the battery. It is recommended to conduct battery calibration once every three months. Doing so will help optimize and prolong the lifespan of your battery. The entire process involves using the device normally until the battery is completely drained. Recharge the battery until it gets full (100%) and then use your device again until the battery is depleted or emptied. Charge the device again until it gets full (100%) and that should do it. Battery calibration is also a recommended solution to power (battery) and charging issues.

Consider repair or replacement options

If none of the aforementioned solutions is able to fix the problem on your Galaxy J3 that is overheating, then you should now consider having your phone diagnosed by an authorized technician for possible hardware damage fixing or replacement of certain components, if necessary. Or you may likewise contact your device carrier or Samsung Support to escalate the problem and seek further assistance in performing more advanced troubleshooting with the required tools on their end.

Posts you may also like to read:

How to fix Samsung Galaxy A5 that’s overheating due to possible liquid damage (easy steps)

The Samsung Galaxy A5 (2017) like the flagships is water-resistant as it has the IP68 certification. However, that’s not a guarantee that your phone would no longer suffer from liquid damage. In fact, we did receive some complaints from our readers who reported that their device started to heat up or overheat after being splashed with water.

In this post, I will tackle this problem for the benefit of our readers who reached out to us seeking for assistance. We will try to look into every possibility and rule out each one of them until we can easily determine what the problem is or what caused the phone to overheat. I understand it’s probably due to liquid damage but we’ll have to do some procedures to know for sure.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Galaxy A5 troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our Android issues questionnaire and hit submit to contact us.

Few easy steps to troubleshoot Galaxy A5 that overheats

Overheating is no simple matter but there are times the phone heats due to some minor issues with apps or the firmware itself. This post is dealing with overheating that’s possibly caused by liquid damage but we shouldn’t stop there because it could be something else. Here’s a few easy steps you can do to try and fix this problem…

Confirm if there are signs of liquid damage in your phone

This must be the first thing you should do because if you can confirm that the phone is actually overheating due to liquid damage, then there’s no point in doing more troubleshooting procedures; the only way to deal with it is to clean the phone from the inside. Follow this simple procedure to verify if there’s indeed a sign of liquid damage in your phone…

  1. Look into the USB / charger port because it often harbors moisture especially if your phone got splashed with or dipped in water.
  2. Use a cotton swab to clean around the area or insert a piece of tissue paper to absorb the moist.
  3. Blow into the hole to get rid of any foreign objects or if you have a can of compressed air, give it a blast or two.
  4. You also need to check the Liquid Damage Indicator (LDI) of your device to know if it’s tripped or not.
  5. Remove the SIM card tray and look into the slot to find a small sticker; if it’s white, then the problem may not be due to liquid damage but if it turned red, pink or purple, then it’s positive your phone is suffering from liquid damage.

If the phone has signs of liquid damage, then bring it to the service center so the technician can clean it up for you. A device that still powers on (even if it overheats) despite having signs of liquid damage can still be fixed. On the way to the tech, just keep the phone turned off so the problem won’t get worse.

However, if there are no clear signs of liquid damage, continue your troubleshooting as you may be able to fix the problem all by yourself.

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Reboot your Galaxy A5 in Safe mode

Assuming that your phone doesn’t show any signs of liquid damage, the next thing you should do is disable third-party apps to know if the phone still heats up after doing so. It would take you forever to disable apps one by one. There is, however, one way to disable them all at once and that’s by running your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone started up in this mode successfully, continue using your device like you always do to know if it still overheats. If it does, move on to the next step but if it doesn’t, then it’s clear that your downloaded apps (at least, some of them) have something to do with this problem. If you suspect an app or two, try uninstalling them to see if the problem gets fixed. This is how you uninstall an app from your A5:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If finding the culprit isn’t as easy as it’s supposed to be, then backup your data and then do the factory reset:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Use the back key to move back to the Settings menu and tap General management.
  8. Tap Reset > Factory data reset.
  9. Tap Reset.
  10. If you have screen lock turned on, enter your PIN or password.
  11. Tap Continue.
  12. Tap Delete all.

Reset all settings in your phone

You only have to do this if your phone still heats up while in safe mode. This procedure will bring the phone back to its default settings and if the problem is due to some messed up or incorrect settings in your device, this should take care of the problem. None of your files and data will be deleted if you do this so there’s nothing to worry about…

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

If the phone is still overheating after this, then you will have to resort to a reset before bringing the phone to the service center.

Backup important files and do the Master Reset

After doing all the previous procedures and the phone is still heating up, there’s no guarantee that the problem would be fixed by a reset but I personally encountered overheating issues that got fixed by a reset before so I still suggest you do this. Besides, if the problem still persists after the reset, the next thing you should do is bring the phone to the service center so it would serve as a good preparation since all your personal stuff will be deleted.

Now, prior to the reset, make sure that you remove your google account from your phone so that you won’t be locked out and after which, follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to tell us about, feel free to contact us.

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What to do if your Samsung Galaxy S8 is heating up or overheating [Troubleshooting Guide]

It is normal for your Samsung Galaxy S8 to become warm after hours of use or while it’s being charged. However, if it becomes hotter to the point that it’s uncomfortable to hold it, then that’s not normal anymore. You should do something about it to know if the problem is temporary or if you need a technician to take a look at it.

In this post, I will tell you a couple of things you should do if you notice your phone is heating up abnormally or even overheating. This is the problem you don’t have to take for granted as you may have already known how Galaxy Note 7 stirred Android community for months after reports of fire incidents caused by the device’s faulty battery. So, for the safety of our readers, we offer these few practical troubleshooting steps if the phone starts to heat up.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

What to do if your Samsung Galaxy S8 is overheating

The purpose of this troubleshooting guide is to know if there really is a problem with your phone and to make sure you, the owner, are safe. Again, this problem should be taken lightly because more often than not, overheating cases are caused by the battery that may not be working properly. Mobile phone batteries may explode and I’ve personally encountered such case. That being said, here’s what you need to do…

Step 1: Unplug the charger and disconnect your phone

If you’re charging your device and you noticed it’s heating up like never before, then stop the charging process. At this point, we don’t know if the problem is with your phone, the battery or the charger but for your safety, don’t continue the charging process.

After disconnecting your phone from the charger, continue to observe the temperature of your phone to know if it continues to heat up even if it’s not charging anymore.

Step 2: Turn off  your phone

If the temperature hasn’t come down after unplugging the charger, then turn your phone off to see if that lowers the temperature down. If it’s still heating up after a few minutes, then don’t do anything to your phone at this point, instead, bring it to a shop or back to the store and let the tech handle it for you.

Step 3: Charge the phone while powered down

On the other hand, if the temperature lowered after unplugging the charger, then it’s possible it’s only heating up when it’s powered on while charging. You may now try charging it while it’s powered down to know if it’s still capable of replenishing its battery without heating up.

When there are a lot of apps that run in the background, the phone may heat up and charging it while in this state will also intensify the heat a bit. So, assuming the phone is charging normally while turned off, move on to the next step.

Step 4: Start your phone app in Safe mode and charge

Now, let’s try to see if the S8 can still charge without heating up so much when all third-party apps are temporarily disabled. Start your phone up in safe mode this time and then connect the charger. Let the phone charge for 5 minutes and try to see if the heating up is normal or not. If the heat is within the threshold, then the problem might have been due to some apps that are running in the background. Try to see if you can do something about those apps. You may already have an idea which of your apps is causing the problem.

This is how you boot your phone up in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Step 5: Reset your phone

Assuming the phone is still heating up even in safe mode or if your phone is heating up even if it’s not being charged, then reset your phone immediately in order to know if the problem is due to some conflicts in the system or some of the functions. However, if possible, backup your files and data and then disable the Factory Reset Protection so you won’t be locked out of your device after the reset.

How to disable Factory Reset Protection

To turn off the device anti-theft, you will have to sign out of your Google ID on the device and elect to not sign in with a Google ID into any Google services. Once you sign in with a Google ID to any service and setup a Pattern, Pin, Password, Fingerprint or Iris lock, you are automatically turning on anti-theft.

To sign out of your Google ID, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Reset your Samsung Galaxy S8

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

You may also reset your phone from the Settings menu…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

Step 6: Bring your phone back to the store

After the reset and the phone is still heating up or overheating, then bring it back to the store where you bought it. Let the tech check it for you and if there really is a problem with it, then you should negotiate a replacement.  

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J5 that started heating up or overheating after an update [Troubleshooting Guide]

Some of our readers who own the Samsung Galaxy J5 received an update for their phone and a few of them complained about overheating. According to them, their phones started to heat up even to the point that the phone overheats shortly after an update. Is this problem caused by the update or is it just a coincidence that started to show up after the update?

We will try to look into this problem in this post with the Galaxy J5 being the subject of our troubleshooting. Let’s consider every possibility including the chance that the update may have caused the phone to overheat after it was installed. We will rule out every possibility until we can pinpoint what the problem really is and what needs to be done to fix it. So, if you own this phone and are currently bugged by a similar issue, continue reading below as this post may be able to help you.

Before anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot a Galaxy J5 that’s overheating after an update

We have encountered overheating issues that were caused by apps as well as firmware problems. There were also those that were caused by hardware faults so just by reading the description sent by one of our readers below, we can’t determine what the problem really is or what really caused it.

Problem: Hi. I have a Galaxy J5 that I bought brand new in 2016 and since then it worked without a flaw but recently I received a notification about an update. It was downloaded and installed on my  phone and shortly after that, my phone seemed to have started heating up to the point that it’s not already comfortable holding it in my hands. I know for a fact it’s not its normal performance but I don’t know what to do about it. Please help me. Thanks.

Troubleshooting: Now that you know how this problem occurs to other users, here are the things we suggest you do to try to fix the problem…

Step 1: Reboot your phone in Safe mode to know if it overheats in that state

It is imperative you do this procedure as it immediately eliminates the possibility that the problem is caused by one or some of the apps you installed. Assuming there’s an app that’s creating a lot of conflicts in the system, then phone should not overheat while in safe mode because all third-party elements are temporarily disabled in this environment.

Here’s how you restart your J5 in Safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Either the phone still heats up or not in this mode so if the problem persists even while in this state, then move on to the next step, otherwise, find the app that’s causing the problem and do appropriate measures to fix the problem. Here are some of the things you can do about it…

Update apps that are installed on your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

Clear app cache and data on your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display preinstalled apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

Uninstall apps from your Galaxy J5 that cause the problem

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 2: Turn off your phone and charge it to see if it heats up

It’s a very simple procedure but very important in determining whether the overheating issue only occurs when the phone is powered on or if it also happens even when the device is turned off. Please note that overheating issues may be caused by hardware problems which may include the battery and other components. If your phone still heats up even if it’s turned off, then as early as now, you should bring your phone to a shop or send it in so the tech can fix it for you. However, if the phone only heats up when powered on, then there’s still a chance the problem is only with the firmware.

Step 3: Reboot in Recovery mode and wipe the cache partition

You only have to do this if the phone overheats only when powered on, then try to delete all the system caches so they’ll be replaced. It’s possible some of those files got corrupted for some reason that’s why you need to delete them so that they’ll be replaced. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the phone is still overheating after this procedure, then do the next step.

Step 4: Backup your files and data and reset your Galaxy J5

This is your last resort to rule out the possibility that the cause of the overheating is a firmware issue. You have to do this prior to bringing your phone to a shop and let a tech fix the problem. As I said earlier, we’ve encountered cases of overheating that were caused by a firmware problem that’s why it’s necessary to do this. Aside from the fact that this could fix the problem, it’s also a preparatory procedure to delete all your personal information before letting a third-party to take a look at your phone. The catch is that all your files and data saved in the phone’s internal storage will be deleted so you need to make a backup of things you don’t want to lose. After the backup, disable the Factory Reset Protection so you won’t be locked out of your device after the reset.

How to disable the Factory Reset Protection on Galaxy J5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy J5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

If the phone is still overheating after the reset, then it’s time you brought the phone to a shop and let the phone be fixed by a tech.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 became too hot and won’t turn on

This post is intended to owners of the Samsung Galaxy S8 whose phones started to heat up for no reason at all and won’t turn on. This kind of problem happens all the time and while we can say it’s an issue with the firmware, we have to make sure it’s not due to liquid or physical damage.

Overheating could be a sign of liquid damage. The S8 however, is dust and water resistant so it has at least, more protection when it comes to water damage. But the downside is that you become complacent thinking the phone is well-protected. One thing to note here is that the IP68 rating is actually not to make your phone “waterproof” so there’s still a chance liquid can enter into your device and mess it up. This should be the first thing we need to look into but before we move on, here’s the problem we received from one of our readers…

Plugged my phone in last night like always. It was working just fine; took pics and video of my son and this morning my phone was hot and not turning on at all. I tried taking off the cover and it cooled off but still not turning on. Please help. I have a Samsung Galaxy S8.

This troubleshooting guide will be based on this problem but if you are looking for a solution to a different problem, then make sure you drop by our Galaxy S8 troubleshooting page for we have already addressed many issues with this phone. If you need more help from us, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S8 that became too hot and won’t turn on

Before we move on to our troubleshooting steps, I just want to say that safety is our first priority and that goes for the phone and the owner. I won’t suggest any procedure here that might damage the phone or compromise the wellbeing of the owner. With that being said, here’s what you have to do about this problem…

Make sure it’s not due to liquid damage

Before anything else, it’s imperative you take time verifying if the problem is caused by liquid damage or not because if it is, you may do more damage to your phone than fix it especially that this troubleshooting guide includes a step wherein you have to charge your phone. Here are the things you need to do to check your phone for possible liquid damage…

  • Blow into the USB port to get rid moisture, debris and/or lint. If you have a can of compressed air, give it a blast.
  • Use a cotton swab to clean around the area.
  • Insert a small piece of tissue into the USB port to absorb moist.
  • Remove the SIM card tray and look into the slot to find out if the Liquid Damage Indicator is tripped. If the LDI is still white, then there’s no sign of liquid damage but it’s a different story if it became red, pink or purple.

Find out if the phone still charges

After making sure your phone isn’t suffering from liquid damage, try to plug the charger to a working wall outlet and connect your phone to it. Here’s why you need to do this…

  • It’s important that your phone still charges fine as there’s a possibility the problem is with the hardware.
  • If it charges fine, it’s also important to make sure it’s not heating up as overheating may lead to more serious problems.
  • If the phone charges, how long does it take to fully charge its battery.
  • What happens if you try to turn your phone one while it’s charging.
  • The device should at least show you the charging icon and lights up the LED indicator. If these signs don’t show, allow your phone to charge for ten minutes.

Do the Forced Restart procedure

Regardless whether the phone charges or not, if it still won’t turn on, then you better perform the Forced Reboot procedure. Doing so will have these benefits…

  • It will refresh the phone’s memory as it will simulate battery disconnect.
  • If the problem is due to a system crash, your phone may start up normally.
  • To force restart your phone, press and hold the volume down and power keys together for 7 to 10 seconds.
  • Try doing it while the phone isn’t connected to the charger, if it doesn’t respond, connect it to the charger and do the same thing.

Try booting the phone up in Safe mode

It is very much possible that one or some of the third-party apps you installed is causing the problem. If the procedures above don’t work, then you should try running your phone in Safe mode; it will temporarily disable all third-party apps. If one of them is the cause of the heating up and being unresponsive, then doing this procedure may bring your phone to life. This is how you boot your Galaxy S8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the device successfully booted up in safe mode, then you’re already halfway to knowing and fixing the problem. The next thing you should do in this case is find the app that’s causing it and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Try starting the phone up in Recovery Mode

You only have to do this if your phone won’t boot up in safe mode. The Android system recovery menu actually serves as the fail-safe for your device. Even if the problem is due to a serious firmware issue it may still be able to start in this mode and if successful, you can do a couple of things that have big impact on the firmware and might just fix the problem for you. The first thing you should do is wipe the cache partition to delete all system caches. If that doesn’t work, then you must try to do the master reset which will bring the phone back to its factory default settings. Here’s how you try to start your phone up in Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

After doing all these procedures and your phone is still heating up and/or not turning one, then you should bring the phone back to the store so that the technician can check it. It’s possible that the problem is due to a serious hardware issue especially if the phone doesn’t charge and not booting up in safe mode and recovery mode.

I hope that this troubleshooting guide can help you with your problem.

Galaxy S8 posts you may also like to read:

 

Why does my Samsung Galaxy Note 8 heat up so fast and how to fix it? [Troubleshooting Guide]

It is normal for mobile devices like smartphones to heat up especially with extensive usage. The same thing can happen when running multiple complex apps simultaneously as well as while charging. In cases like these, you’ve got nothing to worry. But if your smartphone heats up to the point that it’s already unbearable for you to touch, then that already denotes something is wrong and causes your device to overheat. Overheating is by far tagged among other widespread issues transpiring in Android devices whether mid-range or high-end variants. In fact, overheating problem is already plaguing some owners of the new Samsung Galaxy Note 8.

Aside from prolonged or extensive usage, what other factors can trigger smartphones to overheat and what should end-users do as remedy? These are the main questions addressed in this post. If ever you are here because of you too are facing the dreaded overheating issue on the Galaxy Note 8 handset, then read on to find out the usual triggers as well as potential fixes.

Now, before we move one, if you are looking for a solution to a different problem, visit our Note 8 troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If you still need our help, contact us by filling up our Android issues questionnaire.

What causes your Galaxy Note 8 to become extremely hot?

Several cases of overheating issues in smartphones have been linked to a bad battery but more often a faulty app or software glitch is to blame. Prior cases of overheating issues with Samsung’s Galaxy Note 7 was apparently due to a hardware issue, which was due to a design failure in the battery and a manufacturing defect. Fortunately, it isn’t (by far) the case with the Galaxy Note 8.

Based on the prior posts made by some users of the Galaxy Note 8, the problem is most likely due to a faulty update and some third-party apps that have gone rogue. Among the identified  triggers would include but not limited to Facebook messenger, location services, and navigation apps. Other people have experienced the same issue  in which their Galaxy Note 8 becomes extremely hot while enabling Bluetooth and Wi-Fi features. A common scenario is that the user is prompted with an alert message saying that the device is overheating and thus allow it to cool down before using it again. Others ended up with a frozen or unresponsive display.

Aside from bad apps, some people found out that the problem can likewise be inflicted by a faulty SD card. Perhaps, some segments or contents in the SD card might have been corrupted and triggered the processor to work continuously. This then eventually resulted to your phone getting extremely hot.

Another factor that has been associated with overheating problems in smartphones like the Galaxy Note 8 is the environment. For example, charging or using your device in a place with an extremely hot temperature can eventually causes it to warm up faster than usual. Rapid battery draining would usually follow in this case.

The worst among the possible causes that you need to consider is hardware damage, particularly a bad battery, processor, or other relevant components. To ensure safety, have a technician diagnose your Galaxy Note 8 as soon as possible if you suspect that a defective hardware is to blame. Just think of what has happened previously with the Galaxy Note 7 overheating, which has resulted to a number of fire incidents. Hopefully it won’t happen again with the Note 8.

How to fix your Samsung Galaxy Note 8 that is overheating?

Now that we’ve already determined the possible causes, it’s time to move on with the fixes. The solution can vary depending on what triggers your device to become extremely hot or overheat. If you’ve managed to find out what causes your Galaxy Note 8 to overheat, then you can work straight on the underlying cause. Otherwise, try some applicable workarounds including the highlighted solutions below.

The following are recommended procedures and potential solutions to overheating problem on the Galaxy Note 8 that is software-related. That being said, these methods may not offer positive outputs with a damaged component as the main culprit.

First solution: Boot into Safe Mode and diagnose apps

Booting into safe mode will help you easily diagnose apps and determine whether or not the overheating problem is caused by third-party apps and services. All third-party apps are bypassed or temporarily disabled in this mode. If your Galaxy Note 8 does not overheat while running in safe mode, then it denotes that any of your third-party apps installed is causing the problem. Try to remember which of these apps is inflicting the problem. In most cases, the most recent app installed is at fault. You can try uninstalling suspected apps individually and then test your device. For starters, here’s how to boot your Galaxy Note 8 into safe mode:

  1. Power off your device.
  2. Press and hold the Power button past the model name screen.
  3. Then release the Power button when the Samsung logo appears.
  4. Immediately press and hold the Volume Down button after releasing the Power button.
  5. Keep pressing on the Volume Down button until the device finishes rebooting.
  6. At this point, you will see a Safe Mode label at the bottom left corner of the screen.
  7. Release the Volume Down button when you see that Safe Mode label.

Now, observe your device or use it normally while in Safe Mode. If it still overheats while running in safe mode, then something is wrong within the phone system itself. If it does not overheat while in safe mode, it denotes that the problem is caused by third-party application. Uninstall the suspected apps that may be causing a conflict or software problem that has resulted to your device overheating.

Second solution: Wipe cache partition through Recovery Mode.

Wiping the cache partition can help eliminate any software problem that is triggered by some corrupted files and data stored in the cache partition. Wiping the cache partition does not erase your personal data unlike a factory reset. All it does is to erase all system cache files including those that are corrupted and causing conflict or software problems on the Note 8. For safekeeping, back up data on your internal memory. Then proceed with these steps:

  1. Power off your device.
  2. Press and hold the Volume Up and the Bixby buttons then press and hold the Power button.
  3. When you see the green Android logo on the screen, release all buttons. You will then see a prompt that says, “Installing system update” for about 30 seconds or so before showing the Android system recovery menu.
  4. When the Android system recovery menu appears, press the Volume Down button several times to highlight the Wipe Cache Partition option.
  5. Then press the Power button to confirm selection.
  6. Press the Volume Down button until “Yes” is highlighted and press the Power button to confirm selection.
  7. Wait until the wipe cache partition is complete. When it’s finished, the Reboot system now option is highlighted.
  8. Press the Power button to reboot your device.

Observe your device afterwards to see if the overheating problem has already been resolved. If not, consider the next possible solution.

Third solution: Install the latest Android software version.

Aside from tuning up your device, software updates also contain fix patch to remove bugs and keep the device running smoothly. Thus, if the overheating problem on your Galaxy Note 8 is triggered by some bugs in certain apps or device system itself, an update should be able to rectify the glitch. If you haven’t already, check for available software update for your device then install it. Here’s how:

  1. Navigate to Apps.
  2. Tap Settings.
  3. Tap Search and then search for and select System updates.
  4. Tap the option to Download updates manually.

If a system update is available, download and install the update then follow the onscreen instructions to complete the process.

Fourth solution: Factory reset.

If none of the prior methods is able to help and that  your Galaxy Note 8 is still overheating, then your last possible solution to consider is a factory reset. It is possible that the problem is triggered by some tough bugs that require a complete reset. Please note though that all your personal information and critical data will be erased from your device in the process. Should you wish to proceed, backup your device beforehand. Then follow these steps to perform a factory reset on your Galaxy Note 8 through settings:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Then select Cloud and accounts.
  4. Tap Backup and restore.
  5. Tap the slider to turn Back up my data option on or off.
  6. Tap the slider to turn Restore option on or off.
  7. Tap the back button to go back to Settings menu.
  8. Tap General Management.
  9. Tap Reset.
  10. Select Factory data reset from the given options.
  11. Tap Reset.
  12. If prompted, enter your credentials to unlock your device then tap Continue.
  13. To confirm factory reset, tap Delete All

Wait until the reset is complete then proceed with the initial setup.

Alternatively, you can use the hardware keys to perform a master reset on your Galaxy Note 8. Consider this an option if your device overheats then becomes unresponsive. Here’s how it’s done:

  1. Power off your device.
  2. Press and hold the Volume Up and the Bixby button then press the Power button.
  3. Wait until the green Android logo displays then release all buttons.
  4. You will then see the Installing system update screen then the Android system recovery menu options will show up next.
  5. Press the Volume Down button several times to highlight the Wipe data/factory reset option.
  6. Press the Power button to confirm selection.
  7. Press the Volume Down button until Yes–delete all user data option is highlighted then press the Power button to confirm selection.
  8. Wait until the factory reset is complete and when it does, you will the Reboot system now option is highlighted.
  9. Press the Power button to restart your device.

After the reset, try to observe if your Galaxy Note 8 still overheats with normal usage. If not then that fixes the problem, otherwise you will need to consider other options particularly hardware troubleshooting.

Other helpful suggestions

  • As much as possible, do not use multiple complex apps at a time. Doing so will give the processor more workloads to carry out simultaneously. Just like a computer’s CPU, smartphone chips can also become exhausted with too much tasks to carry out at one time. Eventually the phone gets extremely hot as the processor continuously works.
  • Avoid placing your device in a hot area especially when charging. Your phone normally gets warm when charging and becomes even extremely warm when the ambient is too hot. Also be sure to use only the OEM charger or adapter when charging. Non-Samsung chargers may not be compatible with your Galaxy Note 8 and likewise may cause your device to overheat while charging.

Troubleshoot/Fix hardware problems

If none of the prior solutions is able to fix the problem and that your Samsung Galaxy Note 8 is still overheating, then most likely it’s a hardware issue. In this case, your best option is to take your device to an authorized service center for hardware assessment and/or repair, if necessary. Aside from getting the problem fixed, doing so will likewise ensure your safety.

Don’t forget your replacement or repair warranty. Considering that what you have is a new device, it is most probably still under warranty. Talk to your device carrier or Samsung Support on how to avail for replacement or service warranty, if it’s eligible.

Posts you may also be interested in reading:

How to fix Samsung Galaxy S5 slow charging, not charging & other power related issues

Charging problems are among the most common issues we received from #Samsung #GalaxyS5 owners. In fact, we already received hundreds of them and majority of those issues are almost the same.  But since we have readers who keep asking use for help every week, we are obliged to answer those questions.

Galaxy-S5-not-charging-problems

Continue reading below for some power-related problems and learn how to fix them. Here’s the list for your convenience. You may click on the link to jump to the problem.

  1. Galaxy S5 can barely charge its battery, won’t charge at all if used while plugged in
  2. Galaxy S5 keeps saying to use the original charger
  3. Galaxy S5 started heating up while charging, then won’t turn on
  4. Galaxy S5 turns off then turns on again and vibrates
  5. Galaxy S5 won’t charge at all

For those who have other issues and need further support, you may contact us by filling up this form. It is a free service and we won’t ask you for anything except information about your problem. You may also browse through our Galaxy S5 troubleshooting page for problems we already provided solutions for.


Galaxy S5 can barely charge its battery, won’t charge at all if used while plugged in

Problem: Hi I have a Samsung Galaxy S5 and since yesterday I connected my phone to charge and didn’t pay much attention to the percent while I was still using it , it wasn’t until I unplugged it that I noticed it didn’t charge one bit but rather still drain the battery. It has been doing that ever since. I plug in the charger but it still drains the battery if I use it even for a but also if I don’t use it at all then it starts charging but super slow. So I decided to turn it off to charge it and left it over night and when I woke up in the morning the percent was barely up to 60. What can I do?

Related Problem:  Phone will only “charge” when turned off.  The screen flashes the lightening bolt battery but does give a % like it’s charging.  Also no light in top left corner. Doesn’t charge at all when phone is powered on.  

Troubleshooting: If it’s my phone, this is what I’m going to do to know what the problem is and eventually fix it:

Step 1: Boot it in safe mode 

This will isolate the problem immediately as it temporarily disables all third-party apps. If a phone charges very slowly, it could be that there are a lot of apps and/or services running in the background that drain the battery quicker than the charger could push current. If the phone charges quickly in safe mode, then my suspicion is confirmed. In this case, all I have to do is to close all recently used apps and force close those that are running in the background. Or better yet, reset the phone to give it a fresh start.

However, if the phone still charges slowly in safe mode, then I will start to suspect the power adapter. Maybe it’s damaged or got busted.

Step 2: Use a different charger or plug the phone to a computer 

Any charger rated 2A will do even if it’s not a Samsung-brand power adapter. If the device charges normally with other chargers, then it’s time I bought a new one because clearly, it’s a charger issue.

If using a different charger isn’t possible and if there’s a laptop or a desktop computer, then I would plug the cable to the computer to see if the phone charges, somehow. I would expect it to be a bit slow because computers don’t give out as much current as the original charger but it must be enough to suggest if it’s a charger problem or not.

Step 3: It might be a battery problem 

If the phone doesn’t charge normally even with a different charger, then it’s time to inspect the battery. I should pull it out, place it on top of a level surface and try to spin it (do this for both sides). If it does spin, it means it has developed a bulk which is a indication that its quality already deteriorated and that it’s time to buy a new one.

However, since there’s no guarantee that it’s a battery problem, I will try to rule out the possibility of a firmware issue.

Step 4: Backup data and perform master reset

Since firmware plays an important role in the charging process, it’s wise to do the reset before buying a new battery or charger. I would backup all my data, files and apps and perform the master reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this makes sense to you.

Galaxy S5 keeps saying to use the original charger

Problem: Received a replacement phone and new charger and battery. When I plugged in the charger it said to plug in the original charger that came with the phone. My wife’s phone has been saying the same thing and it is the original charger. Bad part is I plugged in an old android charger and they both charge fine off it. Very frustrating to the point of making me want to smash this phone.

Troubleshooting: The charger itself may be defective but try to plug the charger to the power source and then the cable to your phone. If the warning shows up, unplug it from your phone and then re-plug. That usually fixes the issue but if it doesn’t, then it’s time you had the charger replaced.

Galaxy S5 started heating up while charging, then won’t turn on

Problem: My phone will often get very hot and so normally I take out the battery and let it cool off and once the phone and battery are cool I put the battery back in and the phone will turn on and work perfectly fine. This time when the phone started heating up I took out the battery for about 5 minutes and let it cool off and when I put the battery back in it would not turn on. I connected the charger to see if the battery was dead and nothing happened, it displayed nothing on the screen and still wouldn’t turn on. The screen is cracked but that’s the only problem with it. Around September of 2015 the screen stopped working all together and it had to be replaced but that was due to mechanical issues. If you could give me any advice on what to do it would be greatly appreciated.

Troubleshooting: Try pressing and holding the Power key for about a minute while the battery is out. Then place the battery back in and attempt to turn it back on. If it won’t respond at all, try out a new or different battery that works. If still nothing, then the problem must be in the phone.

The issue may have become more complicated if it hasn’t been fixed before you go the screen replaced. But try to have a technician take a look at it. You are now in the stage where troubleshooting won’t matter anymore.

Galaxy S5 turns off then turns on again and vibrates

Problem: Hello there. I am having an issue with my phone as of recently. All of a sudden while I use my phone out of nowhere the screen turns off and then it starts to turn on again and the Samsung S5 screen pops up,  continues to vibrate, turns off and does the same vibrating sound continuously  as if its attempting to turn back on but shuts down midway. The only way i can turn it back on i by charging it which after i reach 100% it turns off immediately  like around 70%. please i need help with  this because  its extremely  tedious. Thank you!

Troubleshooting: The Power key is stuck! Press it many times to see if you can fix it, if not you might want to take the case or the cover off. If you’re not comfortable doing that then let the tech do it.

It is also possible the switch was damaged. The S5 uses the universal power switch so a local shop should be able to replace it any time.

Galaxy S5 won’t charge at all

Problem: Had the phone for almost 2 years, went through 1 already and had this one sent to me about 6 months ago. My original charger broke and I have been using 4 other micro USBs ever since but for some reason it won’t charge with any of them and I’ve cleared my cache from the reboot menu as suggested and I blew out any dust in my port but still nothing. Help me please!

Suggestion: Please follow the solution I provided in the first problem. I believe you have the same issue as the first.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot a Samsung Galaxy S6 that heats up when plugged in but not charging at all

Charging issues are among the most commonly reported problems by Samsung Galaxy S6 (#Samsung #GalaxyS6) owners. Just a few weeks since it was released last year, there were already users who reported to have issues charging their phones. The problem ranges from slow to not charging at all and in this post, I will tackle a related concern sent by our readers–S6 is heating up while plugged in but not charging.

Galaxy-S6-not-charging

Before we go any further, I just want to set expectations here. The purpose of troubleshooting is to know what the problem is and from there, you can do what needs to be done so the problem will be fixed. It doesn’t necessarily mean that you would fix it yourself because there are just issues that are beyond your reach especially hardware-related ones. Having sufficient information about the problem, however, will help the technician know where to start if you carefully explained it to him.

For our readers who found this post but have other issues, please browse through our troubleshooting page to find if your concerns have already been addressed before. If so, try using the solutions or troubleshooting procedures we suggested but if they don’t work and you need further assistance, you may fill up this questionnaire and hit submit to contact us.

Problem

I’ve had my Galaxy S6 since November. It worked great and then one day the charger started heating up and would get really hot when I was charging it. I noticed my phone would get hot too. Then the fast charge stopped working. My boyfriend has an S5 and used my charger. Once he did his phone stopped charging correctly and wouldn’t even charge all the way at night. He only used it once because he didn’t have his regular charger. Since he’s been using his the problem went away for his phone. Mine still heats my phone up when it charges. I also tried to plug it into the computer to upload a video and it didn’t work so I had to use my boyfriends cable. I just want to make sure it’s okay that my phone is heating up so much when it is charging? If not, is there something I can do to fix it? P.s. If I use his charger my phone will take forever to charge.

Possible Causes

Since we don’t exactly know what the problem is, we need to do a thorough troubleshooting on this problem. That means that we need to include all possible causes:

  • Charger is busted
  • USB cable is broken
  • USB / utility port is loose
  • Too many apps and services running in the background
  • Firmware is unstable
  • Serious hardware issue

Step-by-step Troubleshooting

The best way to troubleshoot this problem is to rule out one possibility after another until we can find the culprit. Once we’ve successfully done that, it’s easier to formulate a procedure or a plan to fix it. These steps only apply if your phone didn’t suffer liquid and/or physical damages.

First Step: Boot Galaxy S6 in Safe Mode

This is, by far, the easiest troubleshooting procedure you can do and it will immediately isolate the problem. Booting the S6 in safe mode will temporarily disable all third-party services and downloaded apps. When there are too many apps running in the background, the phone may drain the battery quicker than usual and once you plug it in, it will start to heat up, which will consequently prevent fast charging.

Now, if the phone charges fine in safe mode and doesn’t heat up, then the problem is more of an app-related issue, which can easily be fixed. All you need to do is stop or uninstall apps that are causing the problem, or you can simply backup your data and do the factory reset and then build your apps list again.

Here’s how you boot the device in safe mode…

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Second Step: Inspect the power adapter

Assuming the phone still heats up and doesn’t charge in safe mode, it’s time to go after the power adapter or the charger. You may ask why not rule out the possibility that it’s just a firmware issue? It’s because we are not sure that it’s a firmware issue or a hardware problem. For the sake of saving you from the troubles of backing up all your data, it’s better we rule out the possibility that there’s an issue with the accessories because if we’re right, then you just need to buy a new charger and that’s all!

Based on your description, your boyfriend’s S5 already started acting up like your phone when he used your charger, so there’s really a big chance that it’s a power adapter issue. With that in mind, stop using it for now and the best way to rule this possibility out is to use a different S6 charger.

I don’t know if you have access to one but before you decide to send the phone in for repair or do a reset, it’s better that you borrow a charger from another S6 owner and use it or you can just invest in another power adapter. If your phone charges fine with other charger, then you know what to do.

Third Step: Inspect the USB cable

If your Galaxy S6 did the same when you used a different charger and assuming you used the same USB cable, then try to check if you can find any breakage. You may run your fingers through the entire length of the cable to feel something unusual.

You may also check both ends to see if there are pins that were bent or misaligned especially on the end that you connect your phone to since the pins are very fine and can easily be bent. If this is case, it’s very difficult to realign them so the most practical solution is to buy a new cable or new charger.

Fourth Step: Inspect the USB / Utility port on your phone

If you used a different charger and cable, you may skip the third step and head directly to this step.

The best thing you can do now is to physically check if there are bent pins in the USB port on your phone. If you can see one or two, you may use a toothpick to straighten it out and make sure it’s not touching other pins. It’s often the reason why the phone doesn’t charge properly or not being detected when connected to a computer.

Fifth Step: Try charging the phone while it’s powered off

Assuming you did all those things already and you can’t find anything that’s causing the problem, then try to turn off the phone and plug it in. If it charges fine and not heating up while powered off, it could be a firmware issue, otherwise, it’s almost certain that it’s a hardware problem. But either way, you still need to do the next step.

Sixth Step: Do the master reset

Before doing this, you need to backup all your data first and I hope your phone still has enough power to let you do it.

Once you’ve finished backing up, remove your Google account and disengage any screen lock you enabled to make sure Factory Reset Protection (FRP) isn’t tripped and then follow these steps:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Last Step: Send the phone for repair

If the reset failed to fix the problem, then you need someone who can do further troubleshooting and fix the problem. You may go to the store where you bought it, to your provider or call Samsung for an appointment.

At this point, there’s not much you can do to fix the problem.

Related Problems

Q:Unable to charge phone. Computer doesn’t recognize phone is plugged into it. Phone doesn’t charge when plugged into wall plug.”

A: Try following the second and third steps above.

Q: My Samsung Galaxy S6 is heating up so bad when I charge it. I only bought it in February but now it’s acting up. Why is it doing this?

A: I have a feeling that you just receive the Android 6.0.1 Marshmallow and this problem started. It can be just corrupt cache problem so try these steps first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If deleting the system cache didn’t fix the problem, then follow the instructions I cited in sixth step to reset your phone.

Q: Galaxy S6 is draining the battery very fast and when I charge it, it charges very slow. Doesn’t it have the fast charging feature? Why is it charging so slow?

A: Yes, the Samsung Galaxy S6 has a fast charging feature, however, there are requirements that should be met so that it functions and among those requirements are: the screen must be turned off and the device should not heat up. I have a feeling though, that there are just a lot of apps running in the background that’s why your phone sucks the juice really fast but charges very slow. Because of this, it might also be heating up, which prevents the fast charging feature from working. Follow the first step.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 Problems, Glitches, Errors, Solutions and Troubleshooting [Part 22]

Samsung-Galaxy-S5-Problems-22

The Samsung Galaxy S5 may be one of the most popular and powerful smartphones in the market today but it is not free from problems, errors, annoyances and glitches. In fact, since we started publishing support articles last year, we already have more than 400 emails that need to be addressed–that’s for the S5 only.

We are serious in what we’re doing and we are very much willing to help you fix the problem or address an issue with your phone. But let me remind you that we are not, in any way, affiliated with Samsung (maker of Galaxy S5), Google (developer of Android) or with any of the service providers and carriers around the world. We are a small, independent entity that seeks to help our readers in our own little ways.

Now, if you have problems with your phone, feel free to email us at [email protected] and provide as much details as possible. For owners who want to rant, save that for Samsung. We created an index for all problems we already addressed. I suggest you visit our Samsung Galaxy S5 Troubleshooting page and see if there are issues related to yours. Moreover, you may post your concern on our Facebook wall and/or Google+ page…and please like them!

The following are problems I addressed in this post.

  1. Freezes But Responds When Power Key Is Pressed
  2. After Market Battery Question
  3. Messages App Sluggish
  4. Comes Back On Automatically
  5. Facebook and Instagram Crash
  6. Battery Drains Faster After Lollipop Update
  7. Battery and App Problems
  8. Keeps Randomly Restarting
  9. Can’t Download SMS Messages From iPhones
  10. Uses More RAM
  11. Can’t Read From A MicroSD Card
  12. Heating Up, Lollipop Update Delayed

Freezes But Responds When Power Key Is Pressed

Problem: Hello! Please help me with my problem. Last night, I was downloading like 5 or 6 games in my Samsung Galaxy S5 then I closed it for a while but I didn’t turn the whole device off. After that, my phone wouldn’t respond. But it vibrates and the light turns on when I press the home key, power key and the volume keys. I thought it was low battery so I charged it. But it still doesn’t turn on and respond. Next morning, it still wouldn’t turn on but it was fully charged, I was thinking that it might turn on but it didn’t. What do you think is wrong with my cellphone? How can I fix it? I hope you can help me. Please send me a suggestion on what to do. Thank you! — Jasmine

Troubleshooting: Hi Jasmine. Well, things like that can happen. In fact, I already encountered several cases wherein the phone just shuts itself down without apparent reason. Neither you nor we know what actually happened. So, let’s try to troubleshoot the problem taking the safest route.

The first thing I want you to do is soft reset. Don’t worry, your data will be untouched if you did this as it is a little more than a reboot. Please follow these steps:

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Turn the phone on.

Based on your description, I am almost certain this will work. If, by any chance, soft reset didn’t fix the problem or if the screen still stays blank when you boot the phone up, it’s time to find out if we can get that screen on by trying to boot it in safe mode and recovery mode.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Recovery Mode

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the screen stayed dead when you booted the phone in those modes, then there’s something wrong with the hardware and sad to say we really can’t tell what affected the display. You need to have the phone checked by a technician.

Galaxy S5 After Market Battery Question

Question: Enjoy your wisdom. Concerning my S5: is it safe for me to buy an after market battery (Amazon, Tmart, etc.) with higher amperage than standard battery that came with the phone? I understand higher soever yields longer talk time. Please advise. Thanks. — Arthur

Answer: Yes, of course, Arthur. I think you can use your phone more if you didn’t have to put it on charge after a few hours of use. I, myself, am using after market battery packs for my phones. You wouldn’t have to worry of running out of juice especially if you’re traveling. There are a lot of good after market batteries out there but there are also as many imitations. The quality of these third parties is always a concern so choose wisely.

Galaxy S5 Messages App Sluggish

Problem: Hi, my question is regarding the Messages app. I have an S5 with T Mobile and whenever I use the stock Messages app, it is very sluggish, the keyboard has delayed response and would not keep up with my key strokes.

I have since started using Textra but the problem is it won’t send/receive MMS or group messages unlike Messages.

I’ve already tried whatever I read in discussion forums, from uninstall/reinstall, clear cache, use a third party UI I am currently using Google), and ultimately I’ve had to resrt using a third party messaging app (Textra).

Sometimes I reinstall Messages to see if it has magically been fixed it only obe disappointed by its delayed responsiveness.

Another cpresint (complaint), totally unrelated (maybe) is my keyboard. Whenever I place the cursor in the middle of a text to edit it, when I press backspace, it randomly jumps somewhere else in the text body and deletes that instead. The typos you see here are a demo of what happens. Another random thing is the “cpresint.”. It used to read “complaint” until the cursor randomly jumped in the middle of that word after I backspaced.

Maybe it’s time to go back to an iPhone. Meh. Blah. Thanks and take care. — Vince

Troubleshooting: Had the Galaxy S5 been doing this since day 1? If not, then there could some apps or service that’s causing this. But if so, then you committed a blunder by not returning the phone on the second day.

Assuming the problem started recently or after a few months of use. Then it can be fixed. All you need to do is isolate the problem so that you’ll have an idea what’s causing it. Boot the phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While the phone is in safe mode, try opening the Messages app and type some texts to see if it’s still sluggish. If so, then the problem is with the app or the firmware, otherwise, there’s a third-party app you need to get rid of.

Assuming the problem still persists in safe mode, there’s nothing else you can do but perform full hard reset to give the phone a fresh start. But don’t forget to backup all your data especially ones saved in the phone’s internal memory as they’ll be deleted.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Lastly, going back to using an iPhone is a decision only you can make. No one’s stopping you.

Galaxy S5 Mini Comes Back On Automatically

Problem: Hello. My cellphone randomly shuts off, even when it still has battery. I try to press the power key to turn it back on, it doesn’t come on, unless I take the back cover off and battery out, once I insert the battery back on (without even pressing the polwer key) it comes back on. Had the s3 mini and never had an issue as such with it. Thanks in advance for any information you can provide. — Frantze

Troubleshooting: Hi Frantze! Based on your description, it’s easier to come up with a conclusion that your problem is caused by a stuck Power key. I don’t know how it got stuck, but if you have a case, try to remove that first and then try turning the phone off. If the problem persists or if you don’t have an outer case, try to get the power key from getting stuck. You can do so by repeatedly pressing it. It doesn’t matter how many times you press the button as long as you can fix it. If, however, the problem wasn’t fixed by doing so, it’s time you send your phone in for repair. There’s a possibility it was stuck real good or got totally damaged. It is a hardware issue and we can only do so much for those kinds of problems. Let someone who have the expertise to repair phones fix it for you.

Facebook and Instagram Crash on Galaxy S5

Problem: Hello, i found your website searching for answers for my problem. I have a Samsung S5 and 2 days ago I noticed that when I try to open facebook goes to the blue facebook screen then it turns white and then closes, when I try a couple of times after white it turns black and the phone freezes up and turn off, also instagram I am able to open it scroll down a little and then closes automatically, i was told to uninstall the last update to tmobile my account and i did, also the light app (not the one that comes with the phone) and i did, restarted the phone and is still doing the same, I uninstalled facebook and installed it back in and nothing seems to be of any help. Can you please help me what’s going on with my phone. Thank you, Patty.

Troubleshooting: Hi Patty. If this problem is exclusive to Facebook and Instagram only, then we can’t blame the phone if those apps won’t function properly. But you have to verify that. Try installing new apps and see if they, too, crash. If they do, there’s a possibility it’s happening only to third-party apps. Try opening already installed third-party apps to see if they’ll crash and if so, find out if these apps have been moved to the SD card. If that’s the case, it’s the SD card that’s failing.

If only Facebook and Instagram crash, try booting the phone in safe mode and open them while the phone is in that state. If they work fine, then there’s another app that’s causing it and it’s a third-party. However, if they’ll still crash in safe mode, clear both the cache and the data of both apps, uninstall them and download a fresh copy from the Play Store. If the problem persists after that, then decide whether you’ll reset your phone over these apps. Don’t forget, backup all your data before the reset.

Galaxy S5 Battery Drains Faster After Lollipop Update

Problem: Dear sir, I’ve upgraded my s5 from KitKat to Lollipop and since then my battery life has diminished by almost 300%! I used to be able to squeeze almost two days out of it with normal use, now 8 hours is a challenge.

Another thing, I can’t seem to find a way to set up multiple user profiles on my phone for the life of me. Tried googling it, but to na avail, am I the only one who doesnt have an option for that or?

Than you for any help you can provide, Nikša.

Troubleshooting: I’ve already encountered a lot of complaints about the Galaxy S5’s battery draining rate after the update but most of them were fixed by factory reset. It seems that Android 5.0 Lollipop corrupts several data or caches during the update process and this often leads to conflicts that will surely affect the battery especially if the CPU will be in hyper-drive most of the time.

I understand you may already have a lot of data in your phone but try to back them up and reset your phone. I suggest you do the full hard reset by booting in recovery mode as it’s much effective than the other method.

The multiple user profiles feature comes with Android 5.0 and not exclusive to Samsung only. So, I’m sure that feature is present in your phone. From the Home screen, tap the Apps icon and find for an app that says “User.”

Galaxy S5 Battery and App Problems

Problem: Hi, my Samsung Galaxy S5 shows battery full immediately after I plug out the battery drops to 99%. Sometimes the battery is hot. Sometimes when I open certain apps it redirect to app store. Regards, Harris.

Troubleshooting: Hey Harris. I’m sure you were expecting us to fix your problems but there’s not enough details for us to compare your issues with those we’ve already encountered.

About the charging problem, if you have 99% battery juice and you plug it in to charge, of course, it will say it’s full immediately because the charger pushes 2 Amperes of current. But don’t unplug it immediately after it says its full because it will also drop back to 99% depending on the number of apps and services running in the background. I think you should try charging your phone while it’s off.

If the battery becomes hot “sometimes,” it means most of the time it’s not. Sounds normal to me. Battery heats up most of the time depending on the usage and it’s one of the components that also make the phone hot after several minutes of use. But all these are normal.

About those “certain apps” that redirect to app store “sometimes,” well, I think that “sometimes” you hit the ads and you would be brought to Play Store. But my question is what are those apps and how often do they redirect you to the Play Store?

Galaxy S5 Keeps Randomly Restarting

Problem: To whom it may concern, I purchased the Samsung S5 yesterday and it keeps randomly restarting it’s self! It’s very frustrating as it happens when listening to Pandora or streamlining FB. Help please Thanks. — Hillary

Suggestion: A new phone should not do that so let’s be practical here, Hillary. There’s no point in exhausting all troubleshooting procedures we just to make a new phone work. So, the question is, did the random restarts happened since day 1 or after you installed some apps? If the restarts happened after you installed some apps, then I suggest you perform full hard reset to bring the phone back to its factory settings and then install apps one by one to know which one causes the problem.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if the problem has already been with the phone since day 1, return it or have it replaced with a brand new unit. I believe you’re still within replacement period.

Galaxy S5 Can’t Download SMS Messages From iPhones

Question: Hi, I am having a problem getting messages from iPhones. I have a T-mobile Galaxy S5 and whenever I am on a wireless network and receive a SMS from an iPhone I am prompted to download the message. However, the messages never download while I am on a wifi network. I can only download the messages by switching to my mobile data network and then downloading, which is annoying and not always possible at my work where mobile coverage is shady. Is there a way to fix this? Thanks, Daniel.

Answer: It may seem a problem or an annoyance to you but there’s nothing to fix on your end. Apparently, what they’re sending you are MMS messages or SMS messages with attached picture so they were transmitted via mobile data network. I could be wrong on this but I think new Emojis will automatically be converted to MMS. Again, if they had included even a very small picture to their SMS messages, then that explains everything.

Galaxy S5 Uses More RAM

Problem: Well I’m not quite sure if I would call it a glitch or problem, I do notice something weird about my phone. When I look on forums at screenshots of most people’s RAM statuses, they all appear to be at about 1.39 GB used. They tend to have a whole half a gig available, but when I check my RAM status, even with all apps closed, I run at around 1.53 GB used. It’s a bit annoying as it constantly has to close my background apps, and I sometimes even miss notifications from Hangouts because it does not refresh in the background. Any suggestions? — Sam

Troubleshooting: Hey Sam. RAM is there to be used and there are only two general categories of apps that use it–pre-installed and third-party apps. Default apps often don’t cause trouble and Samsung developers have already subjected these to extensive tests. That said, the first thing I want you to do is take note of the amount of RAM the phone currently use. Then, reboot your phone and once it’s ready, check the RAM usage again and compare it with the last. If there isn’t much of a difference, then the phone is already carrying too much burden during boot up.

The second thing I want you to do is boot the phone in safe mode. It is necessary because it is in this procedure that we can see how much RAM pre-installed apps are using. Downloaded apps are temporarily disabled in safe mode so there must be a huge gap.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once in safe mode, check RAM status one more time and compare it with the usage when some third-party apps were running. The purpose of this procedure is to know whether it’s third-party apps that’s eating up RAM, pre-installed ones or all of them. Regardless of what you’ve found out, the best remedy is to perform full hard reset. Just don’t forget to backup all your data before doing so.

Galaxy S5 Can’t Read From A MicroSD Card

Problem: Hello, I have a question about my sd card on my Galaxy s5. For some reason it’s not reading. It is not damaged. I want to transfer everything onto the sd card because i dont have anymore storage, but it says the sd card isn’t inserted. It is a Samsung 8gb micro sd card. Hope you can help. Thanks. — Christina

Troubleshooting: Hi Christina. I take your word for it that the microSD card is not damaged. If the phone can’t read from it, then it must have an incompatible format. Don’t worry, it’s easy to fix. Just follow these steps and you’ll be fine:

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

Galaxy S5 Heating Up, Lollipop Update Delayed

Problem: Despite being one of the finest phones in the market I am still disappointed with the product as it gets heating up and also I am disappointed with the lollipop update that is being delayed for months.. It’s such an embarrassment to have a smartphone without lollipop update. This is the first time I bought Samsung product and it really disappoints me. — Johnson

Suggestion: Hey Johnson. If you think we’re Samsung and you simply want to rant, well, we’re not. About the heating issue, there’s a lot of factors that could contribute to the problem and since you haven’t provided details, we cannot provide troubleshooting procedures.

About the Lollipop update, there’s nothing we can do about that. The roll out depends on Samsung primarily. Once ready, carriers and service providers will handle the rest especially if you are in the U.S. I’m not sure what is there to be embarrassed about having a Galaxy S5 running KitKat.

Since it’s your first time having a Samsung product, then welcome to the bandwagon! However, if buying the device disappointed you that much, return it or crash it and get something else.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.