Do you have trouble with Amazon prime video app not working on your LG Smart TV? Several factors can cause this such as Prime video app issues, poor internet connection, and outdated version of the prime video app, to name a few. Several troubleshooting steps will be required to fix the Prime video not working on LG Smart TV.
Amazon Prime Video known as Prime Video is a streaming service that provides Amazon Prime customers with free access to hundreds of videos. The service primarily offers Amazon Originals, which are films and television shows produced by Amazon Studios and MGM Holdings or under license from them. It also provides video rentals and purchases, third-party content, content add-ons, and live sporting events. Amazon Prime Video has a large library of films and TV shows accessible, all of which can be seen in up to 4K Ultra HD quality, HDR, and saved for offline watching on mobile devices.
Amazon prime video app not working on LG Smart TV? Here’s how to fix the issue
One of the issues that you might encounter when using your LG TV is when the Amazon prime video does not work. This can be a frustrating experience for LG smart TV owners especially if you want to relax and stream Prime Video shows.
Here are the recommended troubleshooting methods to fix Amazon Prime Video not working issue on your LG TV. Before we proceed make sure your LG TV is on the latest firmware.
Fix #1 Check internet connection
Many LG TV owners overlook this, but in this situation, you should verify your internet connection as the first step because it can be the cause of the issue. You can check your internet speed with the browser of your LG smart TV or a device that is connected to your Wi-Fi or router, such as a laptop or smartphone, to check your internet speed.
Prime Video recommends a minimum download speed of 1MB/s for SD content and 5MB/s for HD content. Based on the available bandwidth speed, Prime Video will provide the greatest quality streaming experience possible.
Checking internet connection
Step 1: Open your browser on your computer or LG TV. Choose any preferred internet browser you want.
Step 2: Type speedtest.net to have your internet speed check. Speed test site is one of the most popular web tools to check your connection speed.
Step 3: Press the Go button. Pressing Go button will star the speed test.
Step 4: Wait for the results of the speed test to be completed. Find out how fast is your download and upload speed.
Your internet connection speed results should match your subscription plan from your internet service provider.
To stream Amazon Prime Video, Prime video users must have a reliable internet. Your network equipment or Wi-Fi can be restarted to see if slow, intermittent, or no internet is the result of a device issue. A network reset can be helpful if you are experiencing issues with Amazon Prime Video.
Step 1: Unplug the power cords from the power socket on your Modem and Router.
Step 2: Reconnect your modem and router to the power supply after a minute and turn on the devices.
Step 3: Wait for the lights to come on again.
To have a stable internet signal with your Wi-Fi, Prime Video users can do the following steps:
Step 1: While using Prime Video, try to disconnect any other devices that are connected to the Wi-Fi router. This allows the gadget to utilize the maximum amount of internet bandwidth.
Step 2: Bring the gadget or television closer to the router. This will allow the gadget to receive a significantly stronger Wi-Fi signal.
Step 3: If you have a dual-band router, try connecting the streaming device to the 5GHz channel rather than the 2.4GHz band.
After you have done these steps, check if it resolves Prime Video not working on LG TV.
Fix #2 Check for Amazon Prime Video server issue
Whenever there is a server outage, you won’t be able to use the Amazon Prime app on any of your devices. You might see error messages, a crash with Prime Video, or get stuck in a loaded spinning circle. To determine whether the issue you’re experiencing is due to an outage, go to DownDetector. How well Prime Video is performing in your area may be found there. If Prime Video isn’t working right now, wait till they repair the issues on their end. After Prime Video resolves the problem, you will be able to watch Prime Video content on your LG smart TV.
You will need to wait for a Prime Video outage to be fixed if one is reported.
Fix #3 Power cycle LG TV
It is advised to power reset your LG TV and unplug it from the wall and turning on your LG TV in order to fix the Amazon Prime App issue. Smart TVs can also be power cycle. Your LG smart TV can be turned off using the remote control for the LG TV.
Power cycling LG TV
Step 1: Remove the power cord cable from the back of the television or from the power outlet, whichever is more convenient.
Step 2: Hold down the power button on the TV’s side for 3-5 seconds.
Step 3: Connect the power cord to the TV and turn it on.
Fix #4 Clear Amazon cache and data
One of the primary causes of the Amazon Prime app not functioning on your LG TV is corrupted app cache data; in order to remove this corrupted data, you must clear the Hulu app’s cache. Be aware that after completing this troubleshooting step, you will need to enter your Amazon prime name and password.
clearing cache amazon prime app
Step 1: On your TV. select Settings icon.
Step 2: On settings option, go to Apps and select Amazon Prime.
Step 3: Go to storage and click the Clear cache option.
Step 4: Go back to Home, select the Amazon Prime app, and check if it is working.
Fix #5 Update Amazon prime app
You must update the Amazon Prime app on your LG Smart TV in order to resolve any problems. Numerous enhancements and bug fixes, such as those for not working issues, are part of this update.
Updating Amazon app
Step 1: Access your LG content Store.
Step 2: Type Amazon Prime on the search bar field.
Step 3: Select the Amazon apps icon.
Step 4: Tap the Update button.
Step 5: Wait for the app to finish updating.
Step 6: Relaunch Amazon Prime app.
Fix #6 Reinstall Amazon Prime app
There’s a possibility that the problem is already caused by a corrupted Amazon Prime app on your LG TV. In order to resolve this you need to uninstall and reinstall Amazon prime app.
Frequently Asked Questions
- Why is my Amazon Prime video not working?
Several factors can cause this such as Prime video issues, poor internet connection, and outdated version of the prime video.
- How much does Amazon Prime video cost?
Prime Video membership is $8.99 per month
- Is Amazon Prime video worth it?
Yes it is worth it.
- How do I get rid of ads on Amazon Prime video?
Under special offers in manage your content and devices. Select end offers and pay the fee.
- Is Amazon Prime video region locked?
Yes, Depending on the country you live in, you can only access a certain number of Amazon titles.