How To Fix Amazon Prime Video Not Working On Sony TV

Is your Amazon prime video app not working on your Sony Smart TV? Several factors can cause this issue such as a corrupted Amazon Prime Video app , poor internet connection, and outdated software version, to name a few. To fix this, you will need to perform several troubleshooting steps.

Sony is a popular Japanese brand that makes various consumer electronics products. The company’s Sony Bravia line of Android TV models is one of the best in the market offering superior picture quality and advanced features. There are even some models that are as large as 85 inches making it great for a home theater set up.

Why is Amazon Prime video not working on my Sony TV?

Amazon Prime video not working

One of the common issues that Sony TV owners will experience when using the Amazon Prime Video app is when the app fails to work. This can be a frustrating experience especially if you want to relax and watch your favorite TV show.

Here’s what you need to do to fix the Amazon Prime Video app not working on Sony Android TV models.

Solution 1: Restart your Sony TV

The first troubleshooting steps you can perform when the Amazon Prime Video app is frozen, crashes, or does not work is to restart the Sony Smart TV. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs.

  • Unplug the power to your TV and wait about 60 seconds.
  • Reconnect the power to your TV and make sure it’s turned on.

Try checking if the Sony TV Prime Video app issue still occurs.

Solution 2: Check your internet connection

Using the Prime Video app requires an active internet connection. If your Sony TV is getting a slow internet speed then there’s a possibility that app will not work on properly.

What you will want to do first is to check the internet connection speed that your Sony Smart TV is getting from your home network connection.

Checking your internet speed

  • Open a browser on your Sony TV.
  • Go to speedtest.net. This is an online speed test tool that is free to use.
  • Click on Go. This will start the speed test.

In order for the Prime Video app to stream content you should have a stable internet connection. The results should match your subscription plan from your internet service provider.

The recommended speed to view shows on the Hulu app are as follows:

  • 0.9 Mbps — Standard streaming.
  • 3.5 Mbps — HD streaming.

If you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi internet connection.

Turn off the Sony TV.

Unplug your Modem and Router from the power source.

Wait for a minute then plug your modem and router back into the power source.

Wait until the lights turn back on.

Turn on the Sony TV.

Reconnect your Sony TV to the internet.

Try to check if the Sony TV Prime Video issue still occurs.

Here’s what you can do to get a stable internet signal.

  • Try to disconnect other devices connected to the Wi-Fi router while you watch shows on Prime Video. This will allow the Sony TV to use the maximum internet bandwidth.
  • Move the Sony TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
  • If you have a dual band router try to connect the Sony TV to the 5Ghz band instead of the 2.4.

Solution 3: Check Prime Video servers

There’s a possibility that the problem is caused by a service outage due to the Prime Video servers undergoing maintenance or having outages. If the Prime Video servers are down then the Prime Video app will not work on your Sony TV. You can check the status of the server by using online third party tools such as DownDetector.

In case the problem is caused by issues on Amazon’s end then you will need to wait for this to be fixed before you can enjoy using your Prime Video app.

Solution 4: Clear the cache and data of the Prime Video app

One of the causes of the Prime Video application not working is if the app has corrupted data. To fix this, you will need to clear data and cache of the app.

  • On the supplied remote control, press the HOME button.
  • Select the Settings icon.
  • Select Apps → See all apps → Show system apps.
  • Select Apps.
  • Under System apps, select Prime Video app.
  • Select Clear cache, then select OK.
  • Select Clear data, then select OK.
  • If displayed, select CLEAR ALL DATA, and then select OK.

Try checking if this fix Amazon Prime Video problem.

Solution 4: Make sure your Sony Smart TV is running on the latest software version

You should make sure that your TV has the last software version installed as this will usually have several improvements as well as bug fixes that could fix the Netflix issue you are experiencing.

Sony Google TV models

  • On the supplied remote, press the Quick Settings button.
  • Select the Settings icon.
  • Select System → About → System software update.
  • On the supplied remote, press the Quick Settings button.
  • Select the Settings icon.
  • Select System → About → System software update. If the Automatically check for update settings is turned off, check manually if there’s an update. To check manually, select System software update with the procedure above, and then select Software update.

Sony Android TV models

  • On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.
  • Select Status & Diagnostics, then select System software update.
  • Check if the Automatically check for update or Automatic software download setting is set to ON. If this option is set to OFF, select Check for a system software update or Software update to manually check for an update.

Once the Sony TV is running on the latest version try checking if the issue still occurs.

Solution 5: Factory reset the Sony Smart TV

This step will erase all user settings and resets the TV back to factory specifications.

  • On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV.
  • Select Settings.

Perform any of these three steps depending on your Smart TV model.

  • Select System → About → Reset → Factory data reset → Erase everything → Yes.
  • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
  • Select Storage & reset → Factory data reset → Erase everything → Yes.

Try checking if this fix Amazon Prime Video issue.

Frequently Asked Questions

  1. Why does the Prime Video show keep buffering?

    This is most likely caused by a slow internet connection. Try restarting the router and your TV then check if the issue still occurs. You should also check other streaming services on your TV if they also buffer. If the issue is the same then this is most likely caused by a slow internet.

  2. Will Amazon Prime work in any location?

    Amazon Prime will work in most countries around the world however there are certain territories where it can't be accessed. If you live in these territories and you want to access this streaming service then you will need to use a VPN connection.

  3. Can I sign in to my Amazon Prime Video account in multiple devices?

    You can sign in to your Amazon Prime account on various devices such as your smartphone, other mobile devices, and Smart TV as long as you only sign in to five devices at the maximum.

  4. Why Is My Amazon Prime Saying “Something Went Wrong”?

    This could be caused by a slow internet connection or a glitch in the app itself. Restarting the router or clearing the cache of the app will usually fix this issue.

  5. How to set up wi-fi connection on Sony TV?

    Press the Home button on your Sony remote, then scroll to Settings.
    Select Network and then Network Setup.
    Select Wireless Setup and then Scan. Your TV will search for available wireless networks in range.
    Choose your Network (SSID) from the list provided and enter the password for your WiFi network. Then choose Continue.
    Select Auto when asked how you’d like to set up the TV’s IP address and proxy server settings.
    Choose Continue and then Save & Connect.
    When setup is complete, select OK to finish.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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