How to fix Motorola Moto G5 black screen of death problem? [Troubleshooting Guide]

Black screen of death emerges among the widespread issues encountered by Android phone users including those with the Moto G5 handset. Some have it that the phone just went off amidst normal usage and never came back. This could therefore denote a major system issue if not a hardware damage on the device. Problems on black screen of death that are associated with software malfunctions usually occur after installing faulty apps, corrupted files, and buggy software updates on the phone. In this case, you have a slight chance of fixing the problem on your end using some applicable workarounds. Nevertheless, if you don’t find success in doing so and that your Moto G5 remains stuck on black screen after troubleshooting software issues, then your next best hope to get your phone back up and running is through tech service. But before you take a trip to a service center, why not spare some time and attempt to fix your Moto G5 at home using these workarounds? It won’t hurt to take chances so start whenever you’re all set to troubleshoot.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Charge your phone.

Before jumping into a conclusion that your phone might have been totally busted, consider the possibility that it just ran out of power and needs charging. Some rogue apps may tend to cause massive battery draining thereby triggers your phone to just die in a sudden. In this case, you may need to charge your phone a little longer probably about 30 minutes to 1 hour. That would be enough time for it to accumulate power to boot up. Be sure to use the original (OEM) charger to avoid charging issues as well.

Second solution: Force reboot while charging.

Usually the charging indicator appears on the screen a few minutes after you plugged your device into a charger and power source. But this may not be always the case especially if your phone was totally drained out power by certain bugs. It is possible that the phone system had crashed after being destabilized by some bad files or broken data segments. A simple remedy to this issue is a forced reboot. But since your phone is showing nothing but a black screen, it’s also possible that your device has completely run out of power. To address both issues, you can try the forced reboot while charging workaround.

To do so, simply connect your Moto G5 to a power source and let it charge for about 20 minutes. While your device is charging, force it to reboot by pressing the Power and Volume Down keys at the same time until it boots up.

If that won’t do any good at all, then move on to the next possible solution.

Third solution: External reset (factory reset).

Many users of Moto G5 who have dealt with the same trouble were able to find remedy by performing an external reset or factory reset through recovery mode. However it is also worth to note that while this method works, it also results to data loss. All your important data and personal information will be wiped out from your phone and as it will be restored to its factory defaults. But on the bright side, your device will likewise be cleared from bugs, software glitches and errors. If you think it’s worth a shot, then go ahead and follow these steps:

  1. Power off your device.
  2. Press and hold the Volume Down and Power buttons simultaneously until the device powers on.
  3. Press the Volume Down button until the flag next to the Power button reads Recovery Mode.
  4. Press the Power button to restart your device into Recovery Mode. An Android logo  with No Command label will then show up on the screen.
  5. While holding down the Power button, press and release the Volume Up button.
  6. Then press the Volume Down button to scroll to and highlight Wipe data/factory reset option.
  7. Press the Power button to confirm selection.
  8. Press the Volume Down button to  scroll to and highlight Yes — erase all user data.
  9. Then press the Power button again to confirm selection.

Wait until the reset is complete and your phone reboots. If the reset is successful and you’re able to bring your Moto G5 back to life, proceed with the initial setup then use your phone as you normally do. Otherwise, consider repair options.

Fourth solution: Use a computer to access your phone system.

Just like any other smartphones, you can also use a computer to access your Moto G5, backup your important data and restore your phone using a dedicated Android recovery software.

In order to get started, you will need to connect your Moto G5 to your computer using the supplied USB cable. Wait until the computer detects your phone as an external storage media. Here’s how it works:

  1. With your phone connected, open the File Explorer or Windows Explorer on your computer.
  2. Navigate to XT1028-> Internal Storage folder under Portable Devices section. If your computer is able to recognize your phone, you’d be able to view and access this folder. Otherwise, it won’t show.
  3. If you managed to access the folder, copy all your important videos, photos, and other files and move them to a desired folder on your computer’s hard drive.

Once you have everything backed up, launch your Android recovery/repair software on the computer then attempt to repair your device through this tool. Generally, you will be prompted with simple on-screen prompts to complete the device repair and data recovery so all you have to do is follow the given instructions.

Seek Repair options

Visit the nearest Motorola service center in your place or any authorized service center and have your phone diagnosed by a technician. It is very likely that your Moto G5 has obtained some physical or liquid damage to any of its key components and that has caused your phone to get stuck on black screen of death. The technician will be able to scrutinize the damage and then recommends the required solution.

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